THEBUSINESSTHE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY

No. 180 SEPTEMBER 2014 Established 1994

F o r t h e l a t e s t n e w s v i s i t t h e w e b s i t e a t w w w . b i z m a g . c o . u k

Look out for PSP Southampton Boat ShowFEATURING: BUSINESS NEWS | FINANCE MATTERS | LAW LINES | SPECIAL FEATURES

NeptuNe provides safe port iN storm

people on the movesponsored by

Accounting & FinAnce, it, HR, oFFice & commeRciAlwww.bondwilliams.co.uk

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BonD WilliAmSP R o F e S S i o n A l R e c R u i t m e n t

Contentson the frontNeptune provides safe port in storm page 9

Opinions expressed within this publication are those of the contributors and not necessarily of the publisher. Every effort is made to ensure the accuracy of the contents of The Business, but legal responsibility cannot be accepted for errors, omissions or misleading statements. The Business is fully protected by copyright. Nothing contained within this magazine may be reprinted or reproduced in whole or in part without the written permission of the publisher.

© The Business (Dorset) Ltd 2014 All rights reservedISSN 1354-3806

The Business magazine is mailed free-of-charge to named business people within Dorset, West Hants and Salisbury. Recipients are occasionally contacted to maintain correct mailing details and to provide information regarding special features. Contact us to receive the magazine or to be removed from the mailing list on 01425 471500.

Editor: Gill Bevis

Tel: 01425 471500E-mail: mail@bizmag.co.uk

Website: www.bizmag.co.uk

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The Business (Dorset) Ltd9 Gainsborough Road,

Ashley Heath, Ringwood BH24 2HY

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summer sunshineNew research* has revealed that this year’s summer heatwave caused almost three quarters of Britons’ productivity levels to decrease. Furthermore, as many as one in seven employees admitted to faking illnesses or lying about personal circumstances in order to spend more time out of work and in the sunshine, costing UK companies as much as £272,466,600.

That said, we do spend a large part of each year hoping for good weather, so now that has been fulfilled and summer holidays taken, let’s hope we are rejuvenated ready to make the most of all business opportunities before the Christmas break.

Gill Bevis, Editor*Study carried out by www.VoucherCodesPro.co.uk

Branded business

Dorset-based uniform management and branded promotional merchandise supplier TMD has recruited Damian Knox, who will focus on new business development.

accountants ‘aat’ their best

Ward Goodman AAT (Association of Accounting Technicians) Student, Daniel Snoxell, has been awarded the Bournemouth and Poole College ‘AAT Level 2 Apprentice of the Year’ at the college’s end of year award ceremony.It is the second year running an AAT student from Ward Goodman has been awarded the Bournemouth and Poole College ‘AAT Level 2 Apprentice of the Year’.

principal position

Blanchards Bailey LLP has announced that Paul Dunlop has become a Principal of the firm.

L-r: Managing Principal Alan Horne with Paul Dunlop

temp of the Year

Jobshop UK’s Frances Miles (l) and Sharon Cummings (r) with Michele

Michele Payne has been awarded Temp of the Year, after beating other hopefuls to grab the prestigious prize for her outstanding work temping through Bournemouth-based recruitment specialists, Jobshop UK.Having worked in the role of Project Data Manager for ten months, Michele impressed her employer with her positive attitude and pro-active approach.

Wine enthusiasts

Chad Christian, wine expert and sommelier from The Hotel Du Vin Poole, has joined the Templar Wines team. Chad will be supporting Directors, Max Bracher and Jeff Bowden as their Business Development Manager.

Jeff Bowden, Chad Christian and Max Bracher

interlink at your service

Two new additions have recently joined the fast growing team at Interlink Express’s Bournemouth and Southampton franchises.Lee Waugh, who was formerly a Sergeant in the Army, joins the team as Sales Manager. Lee has already gained a reputation for providing great service and quality for the new clients he has attracted in the commercial sector.Stuart Osborne has recently retired from a 40 year banking career. Stuart has a wealth of experience, with his last role in banking as Director of Business banking in Dorset and Hampshire. He joins the team as Non Executive Chairman.Please take a look at the flyer within this month’s The Business magazine, and give Lee or Simon Hawtrey-Coombs the opportunity to improve your parcel delivery collection experience.

Couples in conflict

Coles Miller Partner Emma Hamilton Cole has become the first solicitor at the firm to gain Help and Support for Separated Families (HSSF) accreditation.HSSF solicitors specialise in resolving conflict among couples that are separating.

p J aiken appointmentDonna Wilson is the latest recruit to join the A-One Insurance Group.The ‘Top 100’ Broker based in Dorchester, is delighted to welcome Donna to the A-One Personal Lines Team to take on a portfolio of existing business and help grow new business.

Banking on wealth

Barclays has appointed Craig Jamieson as Regional Head of the Wealth and Investment Management business in Bournemouth.

L-r: Lee Waugh and Stuart Osborne

director deadlineThe Solent Local Enterprise Partnership is seeking prominent business leaders to join its Board of Directors.The deadline for applications is Friday 19th September 2014.l www.solentlep.org.uk

double appointment

Melissa Jones

Vikki Southern

Dorset Chamber of Commerce and Industry has recruited Vikki Southern and Melissa Jones as it continues to grow and modernise.Vikki is the new Events Co-ordinator and Melissa Jones has joined as a Membership Sales Adviser.

2 people on the move

4 business news

10 PSP Southampton Boat Show – Opens for business 12th-21st September

12 finance focus – Clock is ticking for Childcare Vouchers

14 special feature – I T Experts

18 employment talk

19 Enhanced celebrates 20 years of growth

23 network news – Walk this way for charity

24 special feature – Award Winning Work

28 manufacturing & engineering – 10 innovations to shape the next ten years

30 Rowan White Photographic – Telling stories in pictures and words

32 the driving force – Drivers ’don’t want mandatory telematics’

35 law lines

36 tourism | restaurant review

38 the voice – Genuine democracy or ‘DLEP’?

39 Q & A – with Elisabeth Maxwell, Senior Partner, Mazars

Visit www.bizmag.co.uk2014 SeptemberVisit www.bizmag.co.uk September 20142 3

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business news

New product development specialist launches search for south west business consultantsPera Technology, one of the UK’s leading new product development contractors, is searching for independent business consultants in the south west to partner with.

The company supports hundreds of firms in their bid to access finance and technical support in order to innovate and expand each year. Pera Technology is now looking for partner organisations to help deliver European funded coaching programmes on a local scale.

Marc Greatrex, Head of UK Business Development at Pera Technology, said, ‘Business Growth Coaches play an important role in helping small and medium sized companies implement effective business development strategies. By working with Pera Technology, consultants and their clients can benefit from access to funding and technical expertise to develop new products and access new markets.’

Those interested in working with Pera Technology should e-mail their CV to m.greatrex@peratechnology.com

l www.peratechnology.com/associates

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tJ sets sites on commercial recycling expansion

TJ’s newly-leased site at Blashford Quarry near Ringwood

A waste management specialist in the south has rolled out a new commercial recycling facility near Ringwood.

The first site for the TJ Group, which runs a branded fleet of nearly 100 vehicles, is at the Blashford sand and gravel quarry. With a new staff of three, the facility focuses on the recycling of soils and hardcore, such as concrete, bricks and asphalt, with new plant machinery for separation processing.

John Gosling is the Managing Director of TJ, which has 3,000 clients across from Bournemouth in the west to Brighton in the east and up to near Rugby in the East Midlands.

He said, ‘Our newly-leased recycling facility at Blashford Quarry means we can spread our geographical wings further into Dorset in the west and Wiltshire in the north, opening up new commercial opportunities as we continue to expand.’

John added, ‘There is increasing demand for recycled aggregate from companies looking to reduce their carbon footprints, and that of their own clients, with Blashford Quarry ideally placed to service local demand.’

Local optician brings new breakthrough dry eye treatment to south coastPoole-based eye care centre Classic Eyes has invested nearly £100,000 in new technology to become the first clinic in the south to address the root cause of evaporative dry eye disease, Meibomian Gland Dysfunction.

Craig Wilcox, Partner and Optometrist at Classic Eyes, says, ‘Dry eye is one of the most common eye diseases and it often goes undiagnosed because many people believe their symptoms are caused by eye strain or allergies.’

l www.classiceyes.com

L-r: Melinda Fewtrell and Craig Wilcox of Classic Eyes with the new technology

the future is futurum John Scott, Managing Director of Puragen, the renewable energy systems provider based in Poundbury near Dorchester, has announced that following over two years of trading successfully in the renewable energy sector within its original franchise set-up, it has now made the step to stand alone from the group that founded the concept.

John Scott, Managing Director, said, ‘We are delighted to state that as of the 1st August 2014 Puragen will change its name to Futurum Renewable Energy Systems. The name Futurum has been our official company name since inception but as a franchise we have traded under the Puragen brand.’

Sales and Marketing Manager Mark Blunden added, ‘We have been busy re-branding under our new Futurum logo which retains the distinctive blades. Though we are changing the logo and trading name our business plan and goals remain, and we will continue to ensure our work is carried out to the highest standards.’

John Scott

south west’s workplaces among safest in the worldThe number of people who lose their lives at work has dropped sharply by 85% over the past 40 years, from over 650 every year in 1974 to a record low of 133 today, new figures reveal.

The number of injuries at work has also reduced considerably by 77% over the same time period, from 336,701 to 78,222.

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business news

Basepoint Bournemouth has donated £5,200 to Autism Wessex after matching the money raised by the runners at the recent Summer Solstice 10K.

Construction growth eased in the three months to August, pegged back by declining social housing work, according to the latest figures from industry analysts Glenigan.

New research from GoodCareGuide.co.uk, home to thousands of impartial reviews of nurseries and nanny agencies across the UK, has found that almost half (49%) of parents have said they find it difficult to find childcare in their area.

Serbia and Montenegro Air Traffic Services have selected Micro Nav Ltd to supply their BEST 2D/3D tower simulator.

IT specialist, Blue Chip has expanded its industry leading, nationwide cloud capability and cloud services offering, investing a further £1m in the best available datacentre capacity and infrastructure at Vodafone’s prominent Tier 3 datacentres in Leeds and Uxbridge.

Retail sales volumes grew solidly in the year to July, rebounding from a disappointing performance a month earlier, according to the latest CBI Monthly Distributive Trades Survey.

A new independent report, from consultants Arup, has revealed that Associated British Port’s Port of Southampton contributes £990m to the UK economy every year, including £714m for the Solent region.

Conference organisers at The Royal College of Nursing have confirmed they will be returning to the Bournemouth International Centre for their 2015 Annual Congress. The Annual Congress will take place between 21st-25th June 2015 and up to 4,000 delegates are expected to attend.

DW 2014 123 X 185 29/4/14 11:02 Page 1

Web marketing firm Intergage Ltd has announced its full merger with marketing partner Tasty Marketing Ltd. The two companies have worked collaboratively since the former’s acquisition in 2012, but their official union spawns a full service marketing agency.

Hong Kong has been named as the top overseas relocation destination by young British professionals, in research carried out by deVere Group.

Children’s charity Barnardo’s has opened a new store in King John Avenue, Bournemouth.

More than 250,000 passengers sailed to mainland Europe from the Port of Dover at the start of the summer holidays on Dover’s luxury ferries.

The latest insolvency figures from Experian show a drop in the UK businesses insolvency rate from 0.47% in H1 2013 to 0.44% in H1 2014.

Uniform Management & Branded Products

01202 473311taylormadedesigns.co.uk

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Building business

Gillian and Richard Drewitt

The Bournemouth-based Drewitt Group, a family-run firm in the construction industry, has appointed Liz Lean PR to develop its public relations and marketing strategy.

Steele Raymond advise on sale of Subsea Vision Ltd

Nick Davies and Chris Bryant

One of the south coast’s leading commercial law firms, Steele Raymond, has acted for the shareholders of Subsea Vision Ltd on the sale of that company to Fendercare Marine Ltd, Part of the James Fisher and Sons Plc group.

Subsea was founded in 2002 and currently operates a fleet of five remote operated vehicles which are used in a variety of applications including the oil and offshore industries inside and outside the UK.

a uniformed appearance

over the top for charityOn the 9th September nine local businessmen will go ‘Over the Top’ and embark on the journey of a lifetime, starting in Bordeaux and cycling deep into the south of France to Perpignan, all to raise money for the Boo Charity.

The group will be travelling 425 miles over four days, covering up to 137 miles a day. As part of their journey they will be tackling the dreaded Col du Tourmalet, the highest road in the central Pyrenees at almost 7,000 feet. They will also be going through Pau and Carcassonne, locations which, along with the Col du Tourmalet, you may recognise from this year’s Tour De France.

The Boo Charity is a charity established in the memory of founder Russell Hicks’ wife, Sarah, affectionately nicknamed ‘Boo’. Sarah sadly lost her battle to cancer at the age of 36. During her last years she sought alternative treatment in Kenya where she was touched by the compassion and love shown to her. Boo’s lasting wish was to help African Children who are disadvantaged through economic poverty.

l www.overthetop.org.uk

Last year’s Boo team after cycling from Paris to Bordeaux.

Redweb delivers Stand Up To Cancer landing page Stand Up To Cancer a joint national fundraising campaign from Channel 4 and Cancer Research UK returns to UK screens this October – and award-winning digital agency Redweb has designed an out-of-campaign landing page to help drum up support.

Stand Up To Cancer brings the UK together to accelerate progress in cancer research, speed breakthroughs from labs to patients and ultimately save more lives. The campaign climaxes in a night of live TV on Channel 4 on Friday 17th October where stars from TV, music, film and fashion will join forces to galvanise the nation and show cancer – it’s payback time.

l www.standuptocancer.org.uk

Leisure and cultural trust BH Live has rolled out new uniforms supplied by Taylor Made Designs (TMD).

Mike Lyons , BH Live Director of Leisure Facilities said, ‘With five leisure centres under our operation and a wide range of roles from customer service advisor to health and fitness advisors, housekeepers to lifeguards, our uniform requirements are diverse and we need high performance wear that is durable, smart and fit for purpose. TMD has created a complete range of branded uniforms that provide our team with a consistent appearance across all of our leisure centres. We are pleased with turnaround times and the customer service we have received.’

Christchurch-based uniform and branded merchandise supplier TMD supply uniforms to leisure management companies all over the UK and is widely regarded as a market leader in the sector.

Contact Taylor Made Designs on 01202 473311.

l www.taylormadedesigns.co.uk

Visit www.bizmag.co.uk2014 SeptemberVisit www.bizmag.co.uk September 20146 7

business news

InXpress Dorset was voted the fastest growing branch in 2013 out of 71 nationwide.

Acting on the instructions of the freehold owners, Burry & Knight Ltd, Cowling and West has announced the recent letting of 1 Embankment Way, Ringwood to McCarthy & Stone Retirement Lifestyles Ltd.

Frettens solicitors recently hosted a world cup themed quiz night at the Goldsands Stadium in aid of Autism Wessex, raising a fantastic £1,600.

Cathay Pacific Airways has once again been named ‘World’s Best Airline’ in the annual Skytrax World Airline Awards.

The UK is the largest foreign investor in the US, supporting nearly one million jobs across the country, according to the CBI’s sixth annual Sterling assets report.

The cost of farmland in the UK rose by 4% in the first half of 2014 to £8,607 an acre, according to the latest RICS/RAU Rural Land Market Survey H1 2014. Land prices are now 8.4% higher than a year ago.

The south has seen the highest rate of offices converted into residential properties according to The RICS UK Commercial Market Survey, Q2 2014.

Southampton Airport has experienced its busiest July in seven years. An impressive 192,353 passengers travelled through the airport in July 2014.

New figures have been released showing road deaths have risen sharply compared to this time last year. Between January and March this year there were 380 road deaths, 13% higher than the same quarter in 2013.

elite new look as daily deal site heads for new heights

Josh Simons and Steve Crawford

Business volunteers sought to inspire next generationHelp inspire the next generation of enterprising young people. That’s the message from Young Enterprise (YE) which is looking for 150 business volunteers to take part in its new programme of activities, starting this autumn in Dorset.

Anyone - from Managing Director/Chief Executive to apprentice - is invited to volunteer. They’ll have the opportunity to pass on their business skills and experience to school pupils taking part in YE’s employability and company programmes.

Hannah Cook, Area Manager, said, ‘Our volunteers get huge satisfaction from helping young people improve their employability skills, from brushing up their CV skills to handling a job interview.

‘All we ask is volunteers bring enthusiasm and a little time. It’s unpaid but very worthwhile and rewarding.’

Chartered accountants and business advisers Princecroft Willis (PcW) have been involved with Young Enterprise for more than five years.

For more information about volunteering, contact Hannah at Hannah.cook@y-e.org.uk

l www.young-enterprise.org.uk

Hannah Cook with PcW Partner James Robinson

Following a successful two and a half years trading, www.liveelite.co.uk founders Joshua Simons and Steve Crawford have announced the launch of a rebranded and more functionally-advanced platform, Elite Living (www.eliteliving.club).

The refreshed site will offer consumers more deals on everything from luxury dining to relaxing hair and beauty treatments, and even exclusive deals on new cars too.

Since Live Elite’s inception, over 65,000 people across the conurbation have joined the site, and approximately 100,000 vouchers have been sold – generating over £3m towards the local economy, with off-peak trading hours benefiting from increased footfall and in turn, added profits.

Neptune provides safe port in storm Poole-based Neptune Maritime Security has successfully delivered comprehensive crisis management training to bolster defences at major ports in Asia, the Middle East and Africa (AMEA) amid increasing instability in the region.

An expert team from the company’s Dubai head office and operational support centre recently performed exacting risk assessments before carrying out specialist

training for security officers and senior personnel. The comprehensive risk management solutions featured such

scenarios as terror attacks and suicide bombers, kidnap, threats to cruise ship passengers, civil unrest and uprisings as well routine health and safety checks. They were the latest in a series of emergency response services delivered by Neptune in the AMEA region as the expanding company continues to drive up standards in the maritime security sector and diversify its operational range.

Business Development Manager Jeremy Johnson said, ‘Major port operators are becoming increasingly aware of potential risks at their facilities worldwide.

‘Companies must not only meet International Ship and Port Security (ISPS) Code standards and meet routine health and safety requirements but also ensure their emergency response plans are updated.

‘We have a successful track record of providing specialist security and risk management solutions in ports and shore-side industrial and petro-chemical facilities around the globe, as well as our background as a trusted and professional PMSC in vessel protection.

‘Using our experience in creating emergency response plans, a thorough understanding of the ISPS Code and health and safety planning, we have been able to provide clients with the necessary skills to enhance their businesses in hazardous countries while ensuring the safety of staff and operations and reducing potential liabilities.’

He added, ‘Our latest specialist solution was for a port operating in a potentially hazardous area against a background of increasing regional instability.

‘We delivered a bespoke risk assessment and training programme to give the client greater capabilities and the confidence to focus on operations rather than worry about potential dangers.

‘Mitigation is always the safest plan of action whether it is for shipping, ports, shoreside and offshore facilities, or cruise terminals.’

Neptune, with offices in the UK, Dubai, Tokyo and Singapore, initially carried out a bespoke risk assessment at the port, which has not been named for security reasons. It covered such factors as staff, office facilities within the port and terminal and the company’s vessels.

The recent crisis management training by Neptune comes hot on the heels of the company becoming one of a small number of accredited PMSCs to achieve associate membership of BIMCO, one of the world’s largest shipping associations, after achieving the ISO (PAS) 28007 accreditation.

Neptune also provides specialist services for the cruise industry, superyachts, ports and the offshore energy sector.

Jeremy Johnson

South west housing market ‘pauses for breath’Demand for new homes in the south west fell in July, to the lowest level since October 2011, while the supply of new properties coming onto the market also decreased, according to the July RICS Residential Market Survey.

silicon BeachSeptember 18th and 19th are the dates for the fourth, and largest, Silicon Beach conference taking place in Bournemouth, attracting 21 of the UK’s leading thinkers and practitioners from the worlds of advertising and digital innovation.

l siliconbeach.eu

Think intellectually aboutyour property rightsThe Intellectual Property Act 2014 (the Act), which comesinto force from 1 October 2014, introduces changes tomodernise intellectual property law. The Act aims toencourage innovation and offer businesses enhancedprotection over their intellectual property rights.

The changes introduced by the Act apply to designs and patents.If you are a business or individual engaged in designing, usingdesigns, commissioning designers or using patents, the Act willbe relevant to you.

The key changes include the following:- The designer will have a default right of design ownership.

Where a designer is commissioned, the commissioner will notown the design unless ownership is assigned to thecommissioner under the commissioning agreement.

- Where one party uses a design in good faith, and anotherparty subsequently registers that design, the first party willretain a right to use the design. This protects innocent partiesfrom infringement actions. The right to use the design can onlybe assigned through a business sale where the right to usethe design, together with the associated business, aretransferred.

- The Intellectual Property Office will provide a design opinionservice in respect of validity or infringement.

- Intentionally copying a registered design will be a criminaloffence (maximum of 10 years’ imprisonment).

- The design registration process will be simplified.- Patented products will be marked by a weblink to protect

against infringement.

Before the Act is implemented, you should review the intellectualproperty rights used by your business. If you commissiondesigners, you should consider amending your terms andconditions to ensure that your business retains ownership of thedesigns. Contracts with third parties should also establishownership of intellectual property rights and how infringementswill be managed.

For further information please contact:

Grant Esterhuizen, Partner01202 786224 grant.esterhuizen@LA-Law.comwww.lesteraldridge.com

New A-One Patron for the Dorset Chamber

Top100 Commercial Independent Insurance Group has announced a new patronage with the Dorset Chamber of Commerce and Industry.

The A-One Insurance Group based in Wimborne is delighted to be a new patron of the Chamber.

Accredited to the British Chamber of Commerce and representing businesses from across the county, the Dorset Chamber (DCCI) already holds an impressive list of patrons and A-One are proud to be the new patrons representing the Insurance Broking Profession.

The group is made up of the following major trading subsidiaries: Fowler Penfold Insurance, A-One Property, PJ Aiken Insurance Services, David Uphall Insurance Services, Badbury Berkeley Insurance Services, Preston Insurance Brokers, Jackson Insurance Brokers, McComish Insurance Brokers, Property Wealth Insurance and Aspire Insurance Services.

For more information regarding any of the products offered by the A-One Insurance Group, please telephone on 0844 8807778 or visit the website at www.aoig.co.uk

Visit www.bizmag.co.uk2014 SeptemberVisit www.bizmag.co.uk September 20148 9

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try a boatVisitors to the show can experience the thrill of being out on the water with the hugely popular Try-a-Boat feature. Whether you’re a bold beginner or a sailing veteran, choose from a more varied selection of the latest RIBs, powerboats and yachts to enjoy getting out on the water FREE.

This attraction is in great demand so get to the show early as it’s first come, first served.

the royal marines raiders parachute display teamThe Raiders, the official parachute display team of the Royal Navy, will be displaying at the PSP Southampton Boat Show.

The team will be swooping down from the skies, thrilling the audience with their dynamic flying and impressive freefall and canopy skills, landing right in front of the crowd.

The team will display at 2pm on 12th,13th and 20th September.

taLL sHip pHoeNiX

All aboard for tribute music concert Discover new technology gadgets, gizmos and bargainsThe halls within the show offer an excellent opportunity to see or buy many of the best and latest boating products and accessories.

Chandlers such as Force4 Chandlery and Piplers of Poole are offering kit from brands like Dubarry and Gill. See electronics from names such as Garmin and Raymarine, or get kitted out with new gear from clothing experts like Quba and Musto.

There are three halls, each offering a wide range of products and top brands.

Free to explore at the show is this magnificent replica two masted brig. The ship is something of a movie star having played roles in countless shows and films including: Alice In Wonderland, Clash of the Titans, Cloud Atlas, Count Of Monte Cristo and Dr Who.

Everyday at the PSP Southampton Boat Show you will experience the best in live music and entertainment performed by some of the UK’s leading tribute artists.

At GTS we believe that it is almost our obligation to talk to businesses about the financial and operational benefitsof vehicle tracking and fleet management. Technology has moved on from the big brother element of tracking and its now about saving money, improving efficiency, maximising productivity and driver behaviour; to name just a few.

meet Coleman’s expanding marine team

L-r: Tony Pauffley, Annabelle Smith, Amy Houldsworth, Andy Coles, Stephen Cooper and Andrew Skinner

Coleman Insurance Brokers is leading the way as one of the top Independent Insurance Brokers in the UK, with a strong performance from its marine team. Coleman’s marine team boasts an impressive line-up of staff, led by the new Head of Marine, Andrew Skinner, who brings with him in excess of 25 years marine insurance experience including underwriting roles in the Lloyds of London insurance market.

Coleman attends all of the leading boat shows in the UK and overseas. Andrew Skinner, Head of Coleman Marine Team said, ‘We are really looking forward to meeting new and existing clients at the forthcoming Cannes, Scottish and Southampton Boat Shows.’

Alfatronix hosts charity open day to celebrate 35th anniversaryPoole-based manufacturer, Alfatronix opened its factory doors for a fun-filled open day as part of its 35th anniversary celebrations.

On Friday 25th July, Alfatronix - which has been designing and manufacturing electrical components for the marine and automotive markets in Poole since 1979 – welcomed customers, suppliers and invited guests to join in its anniversary festivities. The open day was a part of the company’s pledge to raise £5,000 for the New Milton-based charity Boo, which works to help provide education and training for young women and children in Kenya. Open day attendees dug deep to help Alfatronix not only reach its target but exceed it by over £750, as more than £5,750 was raised at the one day event.

The open day was followed by a casino-themed gala dinner for its staff, customers and suppliers – as part of the charity fund raising pledge – and was also attended by Poole MP, Robert Syms who recognised the contribution Alfatronix had made to the town during its 35 years of trading.

MP Robert Syms with Keith Reilly

all aboard for a fantastic familyfestival at this year’s psp southampton Boat showVisitors to the internationally renowned PSP Southampton Boat Show will be treated to an array of exciting attractions, exhilarating experiences and world-class boats, all set against a stunning backdrop of the show’s spectacular marina.

Running from Friday 12th September until Sunday 21st September 2014, the PSP Southampton Boat Show is the perfect opportunity for the whole family to banish those back-to-school blues with a fun-filled day out. This year’s event located at Southampton’s waterfront, boasts a number of new additions to the packed programme, not forgetting favourites from previous years. From boating accessories to superyachts, marine clothing to sailing holidays, the show will offer everything needed to have fun whether on the water or land.

For the first time in the history of the show, visitors will be able to take to the air on the new PSP Southampton Boat Show Eye. Once back on the ground visitors can enjoy the festival-like atmosphere of the show with the wide range of entertainment on offer, from live music, socialising in one of the many bars to simply soaking up the seafaring celebrations. Whether speeding across the waves care of the On The Water Try-a-Boat sessions or climbing aboard the historic tall ship Phoenix, there are plenty of opportunities to take to the water during the week.

Visit www.bizmag.co.uk2014 SeptemberVisit www.bizmag.co.uk September 201410 11

finance focus

poole tax adviser urges local landlords to put their house in orderLandlords who rent out residential property in Bournemouth and Poole are being warned to put their house in order as they are targeted by HM Revenue and Customs (HMRC) in a bid to recover the £500m it believes is being underpaid each year in the sector.

Liz Tapley who runs TaxAssist Accountants in Poole said, ‘HMRC has begun writing to letting agents, demanding details of rents collected on behalf of landlords for the tax year ended 5th April 2013.

‘Some Bournemouth and Poole landlords may not even realise that they are landlords, or that tax may be due, but that won’t stop them facing hefty fines or even criminal prosecution. If they come forward now under the Let Property Campaign, they will get the best possible terms to settle any tax and interest owed. If they don’t, HMRC will come down hard. It is vital local landlords grasp this lifeline to get their own house in order.’

The campaign applies to all residential property landlords, including those with just a single rental, student or holiday letting.

According to the Council of Mortgage Lenders there are now 1.57 million buy-to-let mortgages in the UK, an increase of 120,000 in the past year. HMRC estimates that landlords in residential property could be underpaying up to £500m in UK tax every year.

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One fifth of UK hospitality employees admit to regularly stealing money from workplaceNew research has revealed that almost one fifth of UK workers who are employed in the hospitality industry confessed to researchers that they steal money they have received as tips from customers in the work place at least once a month, rather than share the profits equally with co-workers. Furthermore, one in twelve respondents confessed that they had been guilty of taking money from the till in the past, or short changing customers in order to keep the difference.

Whilst tipping may not be so central to our leisure culture in the UK as it is North America and Europe, it has become an increasingly more common practice throughout the hospitality industry over the past decade or so. Taking this into consideration, the leading provider of tamper evident solutions decided to conduct a study with a view to discovering the attitude of hospitality workers when it comes to tipping, as well as the amount of money stolen from the average hospitality business in the UK by staff each year.

The research, conducted by www.versapak.co.uk polled a total of 2,107 hospitality industry workers in the UK. Each respondent currently a held job position whereby they are regularly tipped in cash by customers.

Prudent cupid: being sensible with money the way to a woman’s heartForget a six pack, a bulging pay packet or an Oxbridge degree – British women believe being responsible with money makes a partner more attractive.

According to research from Experian, the global information services company, three quarters of British women (75%) say financial responsibility is an attractive quality in a partner – on a par with their intelligence (74%) and more important than appearance (65%), education (47%) and background (26%). Only a good sense of humour (87%) is rated as more attractive.

But the research should not be interpreted as suggesting women are only interested in the size of a partner’s pay packet. On the contrary, women ranked wealth (21%), salary (34%) and occupation (32%) far lower in importance than sharing the same life goals (59%) or family plans (64%) when choosing a partner.

Childcare Vouchers are a long-established employee benefit available to help make childcare more affordable for working parents. Used by more than 500,000 parents in the UK, Childcare Vouchers are a key tool to help parents back into work after having children as they provide savings of up to £933 per parent, each year.

Next autumn, the government is launching a new Tax-free Childcare scheme which will see them subsidising 20% of a child’s childcare fees on costs of up to £10,000, providing savings of up to £2,000 per child, each year. Unlike Childcare Vouchers, Tax-free Childcare will only be available to households where both parents work or for single working parents, which means, there will be many families who either won’t be eligible to use the scheme or those who would be financially better off using Childcare Vouchers.

Childcare Vouchers will remain in existence for as long as they are required, although only for those already using them. There is urgency for employers to set up a Childcare Vouchers scheme now to enable their employees to have the choice to use whichever scheme provides them with maximum savings when the new scheme is implemented next year. Setting up a scheme now will give your employees the opportunity to save over £933 between now and next autumn.

Why set up a Childcare Voucher scheme?Setting up and administering a Childcare Voucher scheme is quick and easy. Not only will your employees save money on their childcare costs, their motivation, production and retention will increase. Offering a Childcare Voucher scheme can save your organisation up to £402 per employee on the scheme each year as you are not required to pay Employers National Insurance contributions.

For more information visit www.busybeesbenefits.com

Childcare vouchers: the clock is tickingproperty buyers play it safe with no-nups Savvy property owners who club together to buy a home are turning to no-nups to safeguard their investment. Sarah Brooks, Residential Conveyancing Partner at Hampshire-based law firm Warner Goodman LLP, explains how cohabitation agreements, or no-nups as they are becoming increasingly known, can help fix the outcome if things go wrong between a cohabiting couple or two or more friends clubbing together.

This is particularly important when contributions to buying a property are unequal. Nowadays, many young people are buying with the help of parents, and there is often a difference in the amount invested by each person, so it’s important to agree what share each owner has, at the outset.

But many joint buyers who are not married or in a civil partnership still don’t realise that they have little or no protection if things go wrong, believing that they will have similar rights to divorcing couples when it comes to sharing assets or maintenance.

Although property can be held in specified shares, so each gets back their relative contribution if there’s a sale, it doesn’t protect against the other financial contributions that may have been made, and that’s where the no-nup comes in.

This sort of agreement can set out the way property is owned and the contributions being made, including how finances will be managed in the relationship, down to who pays what and on what date. It can also cover responsibilities for day to day running and managing of the property, right through to what will happen in the event of a split. As well being a legally binding official agreement that takes away uncertainty, it can help relieve tension about financial matters from the outset, as drawing up the agreement means everything has to be agreed from the start.

Sarah explains, ‘Anyone buying property together should be protecting themselves by getting under the surface to agree the basis on which it is being undertaken. Division of assets and property on splitting can still be affected by other circumstances, for example if children have been born between a couple, but it’s a good strong basis to work from.

‘Obviously it’s best to do it before you commit big sums of money to a purchase, but it can be drawn up at any time to record what was intended – although it’s too late when you’re at the point of splitting and the relationship has broken down.

‘The agreement can drill down to the detail of who takes out the bins, or simply be a declaration of trust, which would set out who owns what share and the agreement on responsibilities towards the mortgage and other property outgoings – and any parent giving or lending money to help their children onto the property ladder should insist on this as a bare minimum.’

Sarah Brooks

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Charging ahead with wireless solutions A start-up company in Hampshire is set to revolutionise the way millions of us charge up our mobile devices - ending the daily worry of the battery dying on us while we’re out and about.

Scores of companies and organisations have already expressed interest in QiConnect’s wireless charging solutions following five years of industry research and development.

The innovative work will see QiConnect’s charging stations rolled out in shopping centres, airports, hospitals, universities, hotels, vessels, bars, clubs, cafes and offices - anywhere where there is suitable furniture which allows the embedding of voltage-producing magnetic induction devices.

Founded by technology entrepreneur Peter Turner, QiConnect is the latest company to sign up to space at Portsmouth Technopole, a thriving ‘Dragons’ Den’ Innovation centre with nearly 175 people on site.

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Why business owners should consider moving to VoIP technologyOne of the fundamental truths about technology is it is constantly evolving. Some of the biggest changes can be seen in the shift from traditional analogue telephony to VoIP (Voice over Internet Protocol).

Poole-based telecommunications firm VoIP Unlimited advises that any business currently looking to save costs, upgrade infrastructure or become more agile should consider implementing a VoIP strategy. The uptake of VoIP has rocketed in recent years owing to the savings businesses can make on consolidating their infrastructure and, more importantly, on their call costs. On average, a business can save between 25 to 30% on its call spend simply by moving numbers onto a VoIP platform.

Mark Pillow, Managing Director of VoIP Unlimited, says, ‘One of the key considerations when looking to move to VoIP is the quality of the internet connection. The nature of VoIP is such that all calls run over the company’s internet connection. Therefore serious consideration needs to be given as to how much bandwidth a business will need for both data and telephony. At VoIP Unlimited we are able to provide Ethernet connectivity, at extremely competitive rates, designed for businesses moving to VoIP.

‘Additional benefits of VoIP are: � Consolidation of connectivity/ISDN from multiple providers to a single supplier/line

� All VoIP to VoIP calls within our network are free of charge � A feature rich service which is easily configured to your businesses requirements.’

l www.voip-unlimited.net

The QiConnect team outside Portsmouth Technopole, with Peter Turner, MD, QiConnect, front left and Stephen Brownlie, Technopole, front right.

Tech boss pledges £1m to keep businesses safe online

Lawrence Jones

The CEO of cloud and hosting firm UKFast has pledged £1m to keeping businesses safe online, as the threat from hackers and data thieves continues to grow.

With high profile attacks and data leaks becoming increasingly common, the £30m turnover business is launching its latest endeavour to build a safer environment for online businesses.

Lawrence Jones, who heads up the technology company, said, ‘The 12 months since the launch of the BASEfund (Building A Safer Environment online fund) in 2013 have highlighted the need to invest further.

‘There are hundreds of thousands of websites that continue to host without even a basic firewall. Often household names and websites you may use on a regular basis simply fail to invest in the security element of their hosting, leaving your data at risk. It’s a little like driving without insurance. Only there is no legislation to insist on forcing businesses to protect their customers.

‘BASEfund helps subsidise the growing costs of protecting

your websites and encourages business leaders to start focussing on this very critical topic.’

UKFast’s BASEfund makes top quality security solutions available to businesses that can’t cope with rapidly rising prices from IT companies hoping to cash-in on the growing fear of online attack. The fund offers grants of up to £5,000 for businesses to add security features to their networks and help them to grow to the next level.

Alongside these grants, the BASEfund now offers free vulnerability scanning as well as subsidised penetration testing, which highlights where hackers or cybercriminals could gain access to data or cause harm to a business’s networks.

Jones added, ‘The Heartbleed and Cryptolocker bugs pushed cybersecurity to the forefront of everyone’s minds and unfortunately led to some providers hoping to cash in on the fear. We’re doing the opposite; we’re offering subsidies to help businesses access the highest levels of security testing and protection.

‘In doing so, hopefully we can help to build a safer environment for businesses online.’

The BASEfund is the latest step in UKFast’s drive to make the web a safer place; in 2012 the hosting firm launched its cybersecurity division Secarma, who last year revealed the vast amount of data still stored on second-hand devices and warned of the speed in which hackers can crack passwords.

Amicus ITS invests in IT infrastructure upgradeManaged Service Provider, Amicus ITS, is embarking on a major project to virtualise its own physical IT infrastructure.

The AITS Cirrus Project, which represents a six figure investment, will incorporate the latest cloud technologies enabling the ambitious IT firm to better protect its data and counter the ever present threat of commercial downtime and security breaches, whilst enjoying the full benefit of increased agility and collaboration – wherever the workforce is based and whatever the size of the organisation.

IT expert launches 1BizAppMike Chapman, Managing Director of Chapman IT in Broadstone, has developed 1BizApp to be the only system you need to run your business.

1BizApp eliminates the need for different software packages and includes cloud server storage with a desktop App and Android/IOS tablet/phone apps.

There is no up-front cost and a choice of a free version for small businesses, or a paid version from just £10 per user per month for four or more user accounts.

l www.1BizApp.co.uk

Wessex Internet completes first install in new Tisbury estate

Wessex Internet, the area’s only rural superfast internet provider has expanded its wireless coverage to parts of Tisbury. The expansion means that a large number of Tisbury residents and businesses can now make benefit of a superfast (50 Mb/s) internet connection.

Wessex Internet is the only rural provider of superfast internet services in rural Dorset and Wiltshire and has operated since 2010. It operates its own extensive hybrid fibre and wireless network covering some 50km of fibre and 1,000s of km of wireless links. Services span from Cranborne in the east, to Melbury Bubb in the west; Fonthill Bishop in the north, to Melcombe Bingham in the south.

Wessex Internet is a trading brand of M12 Solutions Ltd.

l www.wessexinternet.com

Visit www.bizmag.co.uk2014 SeptemberVisit www.bizmag.co.uk September 201414 15

Selecting the right IT Managed Services Partner

There has been a noticeable increase in the number of businesses choosing to use Managed Services for their IT, whether for the short or long term. Every business has a different requirement - whether providing temporary cover; enhancing and working alongside an in house team to provide a comprehensive service desk to clear a back-log. Some business also choose Managed Services to provide the full service, delivering every aspect of their IT.

Whatever the requirement, there are several areas that businesses should consider, including flexibility, expertise and value for money. Anthony Green, Sales and Marketing Director for IT specialist, Blue Chip, highlights what companies should look for and avoid when it comes to selecting a managed services provider for their IT:

1. How flexible is the provider? Will they tailor their service to your requirements, or offer a ‘service package’ that may cover some of your needs but not others whilst including areas that are irrelevant?

2. Do they offer good value: do they insist on a fixed fee arrangement or offer ‘pay-as-you-go’ so you only ever use and pay for what you need?

3. Are they scalable when it comes to Helpdesk Services - will they allow your business to purchase services on your terms by regular payments or through an advanced commitment, enabling you to budget in a way that suits you?

4. Do they include 24/7 cover as standard, or is that an expensive add-on? In addition, is your IT provider giving you genuine 24/7 cover in a live manned operations centre or is this cover provided by a person on a mobile phone?

5. Does their 24/7 cover include alerts which can be dealt with by the provider around the clock, or allocated so that issues arising during working hours are dealt with by your in-house team and out-of-hours problems are resolved by the provider, providing a 24x7 service whilst maximising the return from your in-house team?

6. How qualified are they when delivering the Helpdesk service to enhance and complement existing IT teams – do they offer vendor-level expertise in the areas specific to your needs? Can they resolve issues efficiently so that productivity and performance are unaffected and as little service time as possible is spent resolving an issue?

‘Working with our customers for the last two decades has led us to develop a Managed Services portfolio that challenges the traditional approach of other service providers, who typically command payment per discipline. Our tailored pay-per-usage approach, in conjunction with 24/7 support and monitoring as standard for all customers from our fully manned Operation Centre, has resulted in continuous growth and customer retention.’

For further information on Blue Chip’s Managed Services portfolio, call 0845 034 7222.

l www.bluechip.uk.com/it-outsourcing

IT experts

Anthony Green

QUAYSTONE: THE POWER BEHINDwww.bizmag.co.uk

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Superfast broadband reaches 1 million more homes and businessesThe government’s rollout of superfast broadband has now reached more than 1 million homes and businesses across the UK, Culture Secretary Sajid Javid, has announced.

The £1.7bn nationwide rollout is firmly on track to extend superfast broadband to 95% of UK homes and businesses by 2017. The rate at which the fibre technology is being rolled out under the programme is rapidly accelerating, with up to 40,000 premises gaining access every week.

Strategic appointment C4L has made yet another director level appointment, bringing in industry renowned Alex Cruz Farmer as Technical Director.

Alex Cruz Farmer is recognised in the industry for being an ISPA judge, Linx programme committee member and a business owning entrepreneur from the early age of 15.

Alex has over a decade of senior experience in wholesale and service provider diligences. He will now be utilising these skills to direct every

technical decision over all C4L Group companies including ownership of strategic technical direction and planning and execution of technical automation of C4L’s products and services.

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Julie Cook-Hughes, Founder and Managing Director of SOS recruitment, is delighted to announce some exciting changes to her already highly successful recruitment business.SOS has been trading now for over 14 years successfully placing 1,000’s of candidates across Dorset and Hampshire, in addition to growing a database of clients who year on year are loyal to the fantastic service SOS Recruitment provides – in fact many of these clients have been using SOS for over 14 years and continue to do so!

The SOS Management Team has over 100 year’s recruitment experience between them! These dedicated and passionate individuals have varied strengths and talents which add an amazing combination of superb dynamics to this already successful business.

It is essential when choosing an agency that you feel valued and confident in your choice – Julie and her team are very proud of their business which will result in ‘YOU’ knowing you chose SOS RECRUITMENT FOR THE RIGHT REASONS. Whether you are a candidate seeking employment or a client recruiting – look no further SOS Recruitment will exceed your expectations!

SOS Recruitment Commercial Division and the Workforce Division work extremely closely together to ensure candidates are given a broad spectrum of choice; we know that matching a candidate’s personality to a company is as important as ensuring they have the required skills. Client crossover over both divisions ensures all our clients feel assured that all their recruitment needs are covered, whether for example this is a Customer Service Person or Warehouse Operative – just one of the many roles we can assist with.

Julie’s talented team need MORE TALENTED CONSULTANTS to join. If you are tenacious, driven, love a challenge and can communicate well at all levels recruitment is one of the most REWARDING CAREERS you can have. Recruitment is fast paced and hard work and can change lives, buying your dream car or first house will not just be a dream! If you

are interested please send your CV to either amandahouse@sosrecruitment.co.uk or karenclinton@sosrecruitment.co.uk. NOW!

Julie Cook-Hughes Founder & Managing Director

Julie Cook-Hughes has over 20 years’ experience in recruitment, she is a spirited, energetic and forward thinking Managing Director

who is hugely appreciative of her dedicated Management Team and their team members. Her extremely successful business has been built over 14 years and she has every right to feel extremely proud of the successful business she has created! Julie recognises her staff always and continually shows her appreciation, recognising their efforts on a daily basis – a mean ‘feat’ in itself for such a busy person! Julie is an approachable person, who will always listen to new ideas and initiatives and drive her business forward to ultimately make the business even more successful.

amanda HouseCommercial Permanent Team ManagerAmanda House drives the Commercial Permanent Division in SOS Recruitment, Bournemouth, heading up a talented team with huge success! A 1st Class quality service and supplying excellent applicants to local businesses is key to the success of Amanda and her colleagues. Amanda has 20 years plus experience and has a superb reputation in the local marketplace with her established client base and excellent recruitment experience. When placing business with Amanda’s team, whether you are a client or a candidate the care and professionalism they demonstrate will highly impress you.

Kate CrawfordWorkforce ManagerKate’s experience in recruitment is outstanding! She has over 14 years experience in both commercial and engineering recruitment supplying some of the largest organisations not only based in Dorset but

WHY CHOOSE SOS RECRUITMENT AS YOUR CHOSEN AGENCY? WE HAVE OVER 100 YEARS OF EXPERIENCE THAT’S WHY!

The SOS team are experienced, professional and approachable... they’d love to hear from you!01202 292888 | jobs@sosrecruitment.co.uk | www.sosrecruitment.co.uk

181-183 Old Christchurch Road, Bournemouth or Workforce 121 Old Christchurch Road, Bournemouth

much further afield! Kate is renowned for her superb service levels and consistency in supplying good quality and reliable temps to her clients ensuring they are highly satisfied and hence never hesitate to use her year on year!

emma BrownTemps Divisional ManagerEmma runs an extremely busy Temps Division supplying numerous local businesses with all their commercial temporary needs! Emma has over 18 years experience in recruitment and is extremely dedicated and hardworking and known within the recruitment industry for her driven, tenacious and pro-active personality which ultimately results in her continued success year on year! Emma’s ‘motto’ is nothing is too much trouble! Emma supplies two large companies locally supplying over 200 temps – alongside a broad database of ad-hoc clients – the business grows daily!

Karen ClintonTraining and Coaching ManagerKaren has recently joined SOS Recruitment as the dedicated Training and Coaching Manager for both the Commercial and Workforce Divisions. Karen has over 17 years experience in recruitment, working her way up the career ladder from Consultant to Area Manager in her career history to date! Karen loves to impart her knowledge and expertise with colleagues and is highly approachable and focused on training staff to a high level to ensure their ultimate success within their roles! Over the years Karen has managed staff who have become award winners.

anna elford (nee makin)Office Manager Admin TeamAnna’s talents are so numerous, where do we begin? Anna manages an extremely busy workload of her own along with managing a team of dedicated administration and reception staff. Anna has worked in the recruitment industry for over 10 years and is able to multi-task superbly and meets stringent deadlines – remaining calm and focused! Nothing is too much trouble for Anna, she is certainly very hardworking and extremely reliable resulting in a smooth running office!

recruitment

Visit www.bizmag.co.uk2014 September 17Visit www.bizmag.co.uk September 201416

Bournemouth-based recruitment specialists, Jobshop UK and its executive division, Engage Executive Jobs, have announced the Chief Executive of the Recruitment & Employment Confederation as its guest speaker for the third annual Employment Seminar on the 22nd October at the Harbour Heights Hotel, Poole.

Using his wealth of professional knowledge and personal insight, the former HR Director of the Royal Mail, Kevin Green will be discussing the new challenges employers face as economic growth takes off, the changing shape of the UK Jobs market, talent shortages and what employers need in order to attract and retain talent in the next few years.

Jobshop UK and Engage Director, Tracey Wood said, ‘We are thrilled to have confirmed Kevin as our key speaker for this year’s annual

seminar. Kevin’s vast and in-depth knowledge of the recruitment and employment market always makes him a popular and well respected guest who brings interesting, challenging and informative discussion to the event.’

The Jobshop UK and Engage Executive Annual Seminar will take place on 22nd October 2014 between 11.30 and 2pm at the Harbour Heights Hotel, Poole. Tickets cost £20 and include a buffet lunch. Early booking is advised as capacity is strictly limited for this exclusive event.

Tickets and further details are available from email@jobshopuk.com or telephone 01202 674488.

Kevin Green

employment talk

Enhanced Celebrates 20 Years of Growth

new computer company called Enhanced Computer Solutions started business in 1994, their aim was to offer

premium cost-effective service from an enviable portfolio of skill and experience.

A young Simon White was taken on as technical manager, and Mark Pollock as support manager. Now 20 years later and after a management buyout in 2007, Simon is

Managing Director supported by Mark and fellow directors in one of the most successful and fastest growing IT companies in the South of England.

A great deal has changed and the company now has a turnover of over 3million, but as Simon says, “our mission and ideals are the same as they were 20 years ago.” Enhanced have one unified ambition and that is to be exceptional in everything they do.

Enhanced is recognised for their expertise in working with companies who believe that IT is at the core of their business growth. They make it their business to make the IT technology and

services their clients need integrate effortlessly into their existing business.

Rebranded as Enhanced in 2008, the company has grown from strength to strength. With a workforce of over 30, they moved premises in 2011 from very meagre offices in Ferndown to state of the art 5,000 sq. ft. self-contained premises in Poole.

“We continue to invest in our products, service and people,” said Simon. “As National award winners for our customer service and support we are determined to continue our promise of 20 years ago, to be exceptional in everything we do. To achieve this we have to ensure we continue to offer the best possible professional services from a team dedicated to its people and their combined success.”

Enhanced have ambitious plans for the next stage of their growth. They are investing heavily in marketing, working closely with distribution partners and continuing their successful series of business leaders meetings and academy days.

The future is looking good!

A

“ I have worked with Enhanced since the inception of the company. I have always found the staff technically competent, flexible and totally dedicated to the customer. My experience today with Enhanced is the same as that in the 1990’s. The ethos of the company has not changed.”Carolyn Collins Director of Domiciliary Care & Business Development Manager, Care South

Enhanced host regular business leaders’ meetings and academy days with guest speakers from the world of business and finance

Proud Managing Director, Simon White celebrates 20 years with Enhanced and has ambitious plans for continued growth

t: 01202 308000 | w: enhanced.co.uk

Visit Enhanced today Unit 3 New Fields Business ParkStinsford Road, Poole, Dorset BH17 0NF01202 308000enhanced.co.uk

From meagre beginnings in 1994 to an award winning company, Enhanced now employ 35 staff with a turnover in excess of 3 million.

Enhanced 4pp.v4h.indd 1 21/08/2014 09:25

One in ten businesses in the south west back zero-hours contractsA survey has revealed that 14% of south west firms are in favour of zero-hours contracts despite the widespread controversy surrounding them.

Of this figure, over two fifths believe that these contracts would allow them to respond quickly to fluctuating demand for their services, while 43% believe that it would grant their employees greater flexibility in the workplace.

The figures are taken from the Close Brothers Business Barometer, a quarterly poll of SME owners and senior management that gauges sentiment on a number of issues that affect their business.

Bond Williams celebrates10 years in business

Bond Williams Professional Recruitment has notched up a successful 10 years in business, expanding over that period into four specialist divisions (accounting and finance, office & commercial, IT & HR), serving both clients and candidates throughout the south coast region.

To celebrate the achievement of the Bournemouth-based recruitment agency, Directors Claire and Rob Bond treated the team to a day onboard a Princess v56 in and around Poole Harbour.

‘Nobody knows more than us, how hard our staff work to match the right candidate to the right business’, said Claire Bond.

Rob added, ‘The pride that our staff take in their roles is enviable, we know we have the best team of recruiters locally and we wanted to say thank you to them for making the business what it is today. 10 years is quite an achievement and we wanted to let them know how much we appreciate their hard work.’

With offices at the Square in Bournemouth, Bond Williams has continued to grow in recent years, despite a difficult financial business landscape. The team is now 14 people and the company plans further expansion as it continues into its second decade.

l www.bondwilliams.co.uk

Guests at the 2013 seminar

Jobshop UK, 1 The Triangle, Bournemouth BH2 5RY tel: 01202 674488 | www.jobshopuk.com

Jobshop UK & Engage Executive Jobs announce Recruitment & Employment

Confederation CEO Kevin Green as guest speaker at annual seminar

mploy goes commercialMploy Staffing Solutions has opened a fifth branch located in Post Office Road, Bournemouth.

The new office represents an inaugural commercial division for Mploy. After 13 years focusing on Industrial recruitment, the award-winning firm has decided to develop its existing success into a commercial offering too.

Mploy has plans to open another five offices over the next five years.

Visit www.bizmag.co.uk September 201418

How ENHANCED help people growEnhanced want to develop the skills of each individual member of staff to help them reach their full potential.

t could be said that a company’s most valuable asset is its people and this is particularly true for Enhanced. Customers

are often asked what makes Enhanced different from its competitors and the answer is always “its people.”

With over 20 years of experience in finance and accounting systems every team member is dedicated to offering total support and is committed to the ongoing success of their business partners.

This is proven by the company’s frequent success in some of the industry’s top awards for customer service in the world of IT.

Their position in the market is such that they now attract determined and driven professionals to their career development programme. Enhanced are recognised as being one of the top IT consultants to work for and draw the interest of first class candidates.

“ We are extremely proud of our people at Enhanced. None more so than our customer services team who are dedicated, knowledgeable and considered by our customers to be in the best in the business” John Clough Director, Enhanced

Enhanced’s new Marketing Manager, Helen Morling, is the typical calibre of employee that the company are now attracting. Helen has vast experience, particularly in the field of digital marketing, and her role is to develop a marketing team in order to support the growth and business plans over the coming years.

“I was delighted to see the position advertised at Enhanced,” said Helen. “They are an extremely go ahead company and certainly one of the key local employers. I look forward to helping Enhanced continue to grow”.

Enhanced also have a programme which recognises and develops internal talent. Laura Cox joined the company as a receptionist but showed great potential and ambition. As a result the company helped Laura through a Postgraduate CIPD diploma course in personnel and development at Southampton Solent.

Laura is now Talent Coordinator for the business. “What an amazing reward,” commented Laura. “I cannot thank Enhanced enough for giving me the chance to further my qualifications and then offering me such a challenging role within the company.”

The company are always looking for dynamic, enthusiastic individuals so do call or send in your CV.

Helen Morling takes on the role of Marketing Manager to assist Enhanced in their ambitious growth plans

I

Laura Cox, joined the company as a receptionist and now is Talent Coordinator helping other staff achieve their full potential.

Enhanced 4pp.v4h.indd 2 21/08/2014 09:25

he world of IT is progressing at such a pace that in order for a company to grow and evolve their business it is as

important to have your IT consultant on board as your solicitor and accountant. They form part of your advisory team that can help make or break a business.

Enhanced work with a wide range of business sectors, including professional services, warehouse and distribution, finance and accounting, charities and retail. However they

all have one common belief and that is, in order to grow their business it is essential to have the right IT solutions and systems in place.

With over 20 years of expertise in finance and business systems, Enhanced offer only the very best of professional services. They have a proven track record of helping companies, both local and national, thrive. Their consultants offer robust and accurate solutions across all resources, plus real time management reporting. On the technical side they can manage the entire core server and communication

infrastructure taking the pressure off internal resources and giving companies 100% assurance and backup. The team consider themselves to be creative people in a technical world where they will do more than fulfil a company’s

Enhanced work with companies who all have one common belief, and that is to achieve their business growth, it is imperative to have the correct IT solutions and infrastructure in place.

ENHANCED help businesses grow

“ I attended one of Enhanced’s academy days and was inspired and motivated by their presentation and insight. I have already implemented many of their ideas and cannot rate the company highly enough.”Mark Cribb, owner of Urban Guild

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requirements. They will probe, challenge, make suggestions to save costs, improve efficiency and solve problems.

Celsus, local supplier of high quality, high performance car audio and entertainment systems, saw their business grow by 350% as a result of the excellent eCommerce platform designed by Enhanced. “Every time our business has met a challenge,” said Paul Baker, Managing Director, Celsus. “Enhanced has been able to provide a solution.”

Warren Munson, Managing Director, Inspire remarks, “we work closely with Enhanced and share their enthusiasm, motivation and professionalism. We cannot recommend them enough.”

Enhanced hold regular business leaders’ meetings and academy days where they share their best business practices and outline their strategy for success.

Local businessmen raise their glasses to celebrate 20 years of Enhanced’s success

Dr David Hall, guest speaker at an Enhanced Business Leaders’ meeting talking about creativity and innovation

Warren Munson, Inspire, takes notes at one of Enhanced’s Business Leaders’ meetings

Enhanced 4pp.v4h.indd 3 21/08/2014 09:25

t has always been part of Enhanced’s mission to help worthy causes, not just by donating cheques but becoming actively involved.

Actively being the key word! The team at Enhanced has climbed mountains, swam seas, cycled thousands of miles, organised balls and even visited third world countries all in the

name of charity. They have supported Julia’s House, Macmillan Nurses, The Sparkle Appeal and many more worthy causes.

However to celebrate their 20 years they wanted to make a real difference to one particular charity, the Boo Charity.

The Boo Charity is a charity founded by Russell Hicks, a close friend of Simon White, in memory of his late wife Sarah - affectionately known as ‘Boo’. Sadly, Sarah lost her battle to cancer at the age of 36. During her last years she sought alternative treatment in Kenya where she was touched by the compassion and love shown to her. Boo’s lasting wish was to help African Children who are disadvantaged through economic poverty.

Enhanced set themselves a challenge, to find 20 companies who would help them raise £20,000 in their 20th year, by raising £1,000

Enhanced help charities growNot only do Enhanced work with charities to help them grow, but they work tirelessly at fundraising to raise money to support their chosen charities.

Visit Enhanced today Unit 3 New Fields Business ParkStinsford Road, Poole, Dorset BH17 0NF01202 308000enhanced.co.uk

each. Every single penny raised would then go directly to the Boo Charity and be used to continue to support Boo’s wishes.

Simon visited Kenya in April 2014 in order to get a better understanding of the poor conditions and to witness them for himself. “Seeing the work being done to help people in absolute appalling conditions was inspirational,” said Simon.

Enhanced are planning to use the money raised in the 20/20 initiative to help build new classrooms, fund teachers and help develop courses, including a basic computing course which Enhanced will be heavily involved with.

On target to raise the £20,000 and well beyond, Enhanced will continue to be active in helping the lives of those less fortunate.

I

Enhanced’s Simon White and Jeremy Gill cycling to raise money for the Sparkle Appeal

MD Simon visiting Kandara Children’s Home in Kenya

Russell Hicks with Simon, Jenny and Lou from the Boo Charity Ball

“ I cannot thank Enhanced enough for all their support. The changes that we have made to children’s lives in Kenya is indescribable. With the money they are helping us raise we can continue to improve the lives of so many and the ‘BOO’ legacy will live on.”Russell Hicks Boo charity founder

Enhanced 4pp.v4h.indd 4 21/08/2014 09:25

network news

Innovative Presentations For DummiesBy Ray Anthony and Barbara BoydPublished August 2014 by Wiley, £19.99Paperback and e-bookISBN: 9781118856659Focussed and innovative presentations are an essential part of doing business and getting business, so it’s important to stand out. Increased competition, advances in technology and the ever-tightening economy have made the ability to out-present competitors more vital than ever.

Innovative Presentations For Dummies is a practical guide for those wanting to engage their audience with superior, creative, and compelling presentations. As well as tips, tricks and techniques for presenting with confidence and power, this book covers the latest design methods and delves into desktop publishing skills, online presentations and audience analysis.

For the increasing number of employees being called upon to make presentations, Innovative Presentations For Dummies will show them how to stimulate, capture and hold an audience with sound, sight and touch. Including extensive advice on the visual aspect of presentations and guidance on audience analysis and speaking to listeners directly, it demonstrates how a personalised approach combined with stunning visuals and full sensory engagement makes for a winning presentation.

ever tried walking a mile in someone else’s shoes?Lewis-Manning Hospice is inviting people to join them on Sunday 21st September for a walk a mile event through Bournemouth Gardens. Sounds easy?

Well, actually, there is a slight twist! The Poole hospice, which offers free palliative care and support to over 650 local people a year living with cancer and other life-limiting illnesses, is asking participants to think of others and put themselves in someone else’s shoes by wearing something on their feet that they wouldn’t normally wear. The event, sponsored by Yellow Buses, will begin at 2pm, leaving from the war memorial in Bournemouth Gardens and going to the pier and back.

The charity has suggested people wear anything from cloggs, stilettos (for the men!) and skis to skates, football boots, clown shoes or any other crazy footwear and is urging people to post their shoe photos on its dedicated Facebook page facebook.com/LMH.WalkAMile using the hashtag #WalkAMileShoes.

l lewis-manning.co.uk/events

Lewis-Manning’s Fundraising Manager, Maria Tidy, will be walking a mile in flippers.

MAXIMISING POTENTIAL ON THE AGENDA AT AFC BUSINESS DIRECTORS’ DINNER

AFC Business is one of the area’s most successful business clubs.

Krishan Ramyead Doctor of Chiropractic will help local business figures unleash their potential at this year’s AFC Business Directors’ Dinner.

Dr Krishan, Chiropractor, who has a unique approach to physical, mental and emotional wellbeing, will be speaking at the event on the evening of Thursday 16th October.

The annual dinner follows on from last year’s sold-out date, which left guests spellbound by the stories of entrepreneur and entertainer Shed Simove. Tickets include a welcome drink and three course dinner followed by wine and coffee. A table of ten is available for £335 +VAT, while individual tickets are priced at £37.50 +VAT per person.

‘The Directors’ Dinner is one of the highlights of the AFC Business calendar and the latest event will be no exception,’ Commercial Director Rob Mitchell said. ‘Maximising potential is always an

important topic and I’m looking forward to hearing Krishan Ramyead share his experiences along with the rest of the guests.’

l afcb.co.uk/commercial/business

Visit www.bizmag.co.uk2014 September 23

award winning work

Reasons to Enter

Dorset Chamber Members Non Members Tickets £75 plus VAT £85 plus VATTable of 10 £700 plus VAT £800 plus VAT

Dorset Chamber Members Non Members Tickets £85 plus VAT £95 plus VATTable of 10 £800 plus VAT £900 plus VAT

• Increasedcredibility- An award win or shortlisting can act as a third party endorsement for your business

• Employeemotivation- Awards recognise the hard work and achievements of employees, so winning one can help boost staff morale and improve motivation

• Freemarketing- Just being shortlisted can improve brand awareness and promote your business to new customers

• Differentiateyourbusinessfromthecompetition- A business award is an ace up your sleeve

• Invaluablemediaexposure

Entry deadline:Friday 12 SeptemberVisit www.dorsetbusinessawards.co.uk for details

For further details about the Awards or to purchase tickets for the Gala Dinner on 27 November at the Bournemouth International

Centre contact Shirley Ewart - 01202 714812

Early bird ticket promotion if you book before 1 October

This could be you! 2013 Dorset Business Award finalists

Entry deadline into 20th annual Dorset Business Awards draws nearDorset companies have until Friday 12th September to submit their applications for the 20th annual Dorset Business Awards, in association with the Daily Echo and Dorset Echo.

Scores of companies have already signed up to compete across all 10 categories of the awards which are organised by the Dorset Chamber of Commerce and Industry. After the closing date, a rigorous judging process will select a shortlist of finalists and the ultimate winners will be unveiled in front of a packed house of 700 people at the Bournemouth International Centre on Thursday 27th November.

Entries are being accepted for the following categories: � Business Engagement with the Community Award, sponsored by J.P.

Morgan � Business Growth Award, sponsored by Advanced Exchequer – new

award category and sponsor � Dorset Export Award, sponsored by Atlas Elektronik UK – new award

category and sponsor � Entrepreneur of the Year Award, sponsored by Bournemouth

University � Excellence in Innovation Award, sponsored by Dorset Chamber of

Commerce and Industry and Liz Lean PR – new award category � Hays Employee of the Year Award � Lester Aldridge and Santander Company of the Year Award – new

award co-sponsor � Nuffield Health Excellence in Customer Service Award � Princecroft Willis Family Business Award � Retail Experience Award, sponsored by the Dolphin Shopping Centre

The awards are also backed by the south’s radio station Wave 105 and are free to enter. Entrants do not need to be a member of Dorset Chamber of Commerce and Industry.

l www.dorsetbusinessawards.co.uk

Awards for local garden centre

L-r: Julian Winfield with Customer Services Manager Joolz Walford and Restaurant General Manager Kevin Ramsell with the GCA certificates.

The Haskins Garden Centre at Ferndown has gained certificates from the annual Garden Centres Association Awards for the South Thames region. The Haskins team who attended a presentation in Chessington returned with a Highly Commended Certificate for the overall centre and merit certificates for catering, toilets and disabled facilities check out area and customer service points, approach and car parking following the strict audits carried out by the GCA inspectors.

From 2 October:

Award puts a spring in their step at Moors Valley Moors Valley Country Park and Forest near Ringwood is celebrating its success as a centre for Nordic Walking, after it was instrumental in its partner, Nordic Walking UK (NWUK), receiving a prestigious UKActive Flame award.

As part of NWUK’s entry to the annual UK Active Flame Awards, judges visited Moors Valley to assess the quality of the courses on offer. As a result, NWUK was declared the winner in the Go Outdoors category in the UK Active Flame Awards 2014.

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THE LIGHT SIDE brings a bit of Hollywood to Bournemouth! Creating movies, documentaries, animations and commercials, The Light Side is the only company in Dorset able to offer a full range of visual creative solutions to brands and businesses.

In 2005 Adam J. Merrifield started White Lantern Film creating films and winning awards from film festivals worldwide. As the

ONE IN BOURNEMOUTH!

Dan Pringle and Adam Merrifield on the set of K-Shop

K-Shop featuring Ewen MacIntosh (BBC’s The Office) and Chris Wright (C5’s Big Brother 2014)

business grew, London-based film maker Dan Pringle joined to develop a cutting edge commercial arm in The Light Side which has since gone on to deliver international campaigns for brands such as Mizuno, Garmin and Sony.

With filmmaking and storytelling at their core, together The Light Side and White Lantern Film have grown to become one of the top 150 employers in Bournemouth. Recently, the team won Best International Environmental Documentary for their movie Drying for Freedom in four countries. They continue to grow their corporate client base, working with some of the area’s leading businesses like Amigo Loans, LV, Colten Care and Farrow & Ball.

Currently, the post-production team are working on two movies: Journey to Le Mans for ITV and the chilling Sweeney Todd inspired thriller K-Shop due for international release in early 2015.

The Light Side animation studio also continues to grow. Over the course of the last six months, bespoke 2D and 3D animated campaigns have been developed and delivered for brands including ESPN, Osprey and New Era.

Whether it’s a commercial for television, a video for YouTube or an animation to share on Facebook, The Light Side team can bring a bit of movie magic to any project ensuring that your story is heard in an increasingly noisy and media rich world.

Advertorial Visit www.bizmag.co.uk2014 September 25Visit www.bizmag.co.uk September 201424

Dorset firm beats big names to be ‘agency of the year’ and ‘best place to work’

Last call for Startups Awards 2014Sponsored by Simply Business and organised by Startups.co.uk, the number one website for start-ups and small businesses, the awards are open for entry until 12th September.

Local business wins at national awards

Health-on-Line collecting the award

The winners of the Your Money Awards 2014 were revealed at a ceremony at the Merchant Taylors’ Hall in the City of London recently, with Bournemouth-based company Health-on-Line being the proud winners of ‘Best Online Healthcare Provider’. This new category for the Your Money Awards was based not only on the services provided to consumers over the internet, but on the subsequent contact with staff after that point, and demonstrates the level of customer care that is provided by Health-on-Line.

As well as market leading service, winners are also judged to have offered the most competitively-priced products over the previous 12 months. The awards, which are of national recognition, take into account all areas of finance from health insurance to mortgages, and saw companies such as Tesco, John Lewis and Nationwide also receive awards.

A Bournemouth digital marketing company has beaten off top competition to be named both ‘agency of the year’ and the ‘best place to work’ in international awards judged by journalists and industry insiders.

Adido - which works with household names, such as Orange and M&S, as well as regional success stories, like BHLive and Olives et al - won gold awards in both categories in the Best in Biz 2014 International Awards. And came out in front of much larger organisations, including delivery giants, DHL.

Gold and Silver for FurleighDorset-based vineyard and winery Furleigh Estate has scooped gold and silver medals at the inaugural Champagne & Sparkling Wine World Championships. Furleigh Estate’s Classic Cuvée 2009 was awarded a gold medal at the awards, while the Blanc de Blancs 2009 won a silver.

Dorset venue on top of the world

Chef Proprietor and Managing Director Tony BealesImage by Imagine Photographic

The Italian Villa at Compton Acres, Poole, has secured its place as one of the world’s top wedding venues, coming in a close second place for the ‘Most Popular All-Inclusive Venue’ Award in the International Wedding Expert Awards. The awards are the world’s top gongs for the wedding industry, working on a regional, national and international basis. The awards have a huge outreach and attract the finest wedding industry experts across the globe.

The Italian Villa, operated by Beales Gourmet Ltd, also won the ‘Most Popular All-Inclusive Venue Award’ for the regional categories, once again proving themselves as the finest wedding venue in Dorset. The company has now won over 10 awards covering locally, nationally and internationally, over the past 18 months, including the recent Gold Awards for both Best Venue and Best Caterer at the Best for Weddings Awards.

The Westover Business Centre is committed to local companies just like yours. Offering a range of reliable, versatile models with affordable payments, economical running costs, and competitive emissions. All with the support of our Business Sales Specialist and dedicated Business Service Advisor. Contact us for a test drive and to see how we can help your business.

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The official fuel consumption figures in mpg and CO 2 emissions for the Bipper range are: Urban 49.5 – 60.1 (5.7 – 4.7), Extra Urban 74.3 (3.8), Combined 62.8 – 68.9 (4.5 – 4.1) and CO 2 emissions 109 – 119 (g/km), for the Partner range are: Urban 29.4 – 55.4 (9.6 – 5.1), Extra Urban 49.6 – 64.2 (5.7 – 4.4), Combined 39.8 – 60.1 (7.1 – 4.7) and CO 2 emissions 164 – 123 (g/km), for the Expert range are: Urban 32.9 – 37.1 (8.6 – 7.6), Extra Urban 42.8 – 48.7 (6.6 – 5.8), Combined 39.2 – 44.1 (7.2 – 6.4) and CO 2 emissions 189 – 168 (g/km). MPG figures are achieved under official EU test conditions, intended as a guide for comparative purposes only and may not reflect actual on-the-road driving conditions. Payment of the final rental does not transfer ownership of the vehicle.*Rentals are subject to VAT and are payable monthly. Business Users Only. A guarantee may be required. Over 18’s only. Written quotations from Peugeot Contract Hire, Quadrant House, Princess Way, Redhill, RH1 1QA. Offers apply to eligible vehicles supplied and registered from 1st June 2014 until such time they are withdrawn by Peugeot Motor Company PLC. Rentals are weekly equivalent. Rentals based on 10,000 miles per annum. Initial and final rental payable. For full terms and conditions, please contact the Peugeot Quoteline on 0845 313 3810 (calls may be recorded for training purposes).

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WG Generic ad_185x123_Business_aw.indd 1 21/08/2014 07:29

Visit www.bizmag.co.uk2014 SeptemberVisit www.bizmag.co.uk September 201426 27

www.tmb.uk.comhello@tmb.uk.com

Many businesses rely on online tools to run successfully by carrying out processes, automating communications, sharing content, recording data and generally helping the business to run smoothly.

Here’s our top 7 tools (some might say our trade secrets) which we think are worth their weight in gold.

A CRM with a differencePipeDrive is a great tool for storing all your contacts (suppliers, clients, prospects, competitors). Customise it to work for you and calculate deal values to push your sales through the pipeline in a clear user interface.

Getting socialSocial media is free so why wouldn’t you use it? It helps you to share your news and is great for your SEO. We highly recommend Facebook, LinkedIn, Twitter, Google+ and Pinterest.

Pre-schedule social postsUse Hootsuite to pre-populate your social networks to schedule your news for specific dates and times. It also helps you to analyse your traffic and manage several accounts on one dashboard.

Screen sharingNeed to share screens with people in another office or even another country? The screen sharing tool join.me allows you to share screens and audio in a fast and secure environment.

Video sharingIf you’re regularly sharing videos then Vimeo is the tool for you. It doesn’t pollute your content with adverts and has a lot less clutter than other tools. You can even password protect each individual video so you can share them with just the people you choose.

Quick web mock upsUsing Balsamiq you can quickly drag and drop elements of a website to create quick mock ups and layouts before getting your designers involved.

Google AnalyticsEveryone has a website and most of you will have GA. Why not analyse where your web traffic is coming from, what keywords they’re searching for and really get to know your customers.

We are not associated with the tools mentioned above. We’re simply happy customers giving credit where credit is due and sharing the good news with other businesses.

MARKETING MASTERY

01202 483244

About the author: Dom Yeadon, e-marketing consultant of 18 years, heads up digital marketing agency TMB in Poole and specialises in increasing revenues through improved marketing communications.

Top 7 marketing must-haves

THEBUSINESSTHE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY

Call 01425 471500 or e-mail mail@bizmag.co.ukVisit the website www.bizmag.co.uk

for news, business clubs, events and free business directoryThe Business (Dorset) Ltd, 9 Gainsborough Rd, Ashley Heath, Ringwood BH24 2HY

speCiaL featuresOCTOBER - copy by 10th September

Risk Management • Hotel HighlightTransport Focus • Team Power • Families at Work

NOVEMBER - copy by 10th October Christmas Time • Expert Advice

Green Business • Technology at Work • Poole

Product innovation is crucial to societal and economic development within the UK. Paul Tranter, Managing Director of Pera Technology, discusses the technologies that are already close to hitting the market and the innovations that he believes are on the horizon.

¶ rapid drink coolers It makes sense that this type of technology, which rapidly cools individual drink cans, will be incredibly popular for social occasions as well as in retail applications; especially as soon as people start realising the true power costs of constant refrigeration. Pera Technology helped to develop a product innovation called V-Tex, through a consortium called ‘RapidCool’ that will do just this.

· the internet of things Due to the rise in smart phone and tablet computer use, there is an almost universal expectation of internet connectivity in any location. As this continues, innovative solutions to help devices talk together, and for free, will be required. I therefore expect proposals for products which use free to connect WiFi tags and radio frequency communications technology to start coming across my desk in the next few years.

¸ the rise of ‘biological machines’ Synthetic biology is an extremely diverse but exciting field and can be defined as the design and construction of new biological parts, devices, and systems. It incorporates the re-design of existing, natural biological systems for useful purposes. The most recent example from Pera Technology is the cleaning of waste water using microbial fuel cells. You can see more at www.youtube.com/watch?v=H1OYY4u0PqA

¹ High power storage centres As fully electrical vehicles become a common sight, high density storage centres will also become a necessity. These facilities will need to charge slowly from sustainable energy sources but also be able to discharge energy quickly. So there will be a need for large scale electrical energy stores, almost like huge batteries.

º alternative energy generators Recent research from the University of Liverpool suggests that solar panels will come down in price and yet I believe the cost of installation may still remain prohibitive. In my mind, the solution is hybridisation

iNNovatioNs to sHape tHe NeXt teN Years10

and combining the installation cost so a house for example benefits from solar, with a bit of wind power, backed by a ground source heat pump. This would not only yield greater results but make energy generation less susceptible to changing weather conditions.

» the power of microwaves The catering industry harnessed the potential of microwaves for heating many years ago but it remains relatively ignored elsewhere. I expect to see rapid heat sources being used more widely for applications such as processing new material types and sterilising environments in the healthcare sector. I see microwaves replacing conventional gas and electrical heat sources in many industrial processes. This video illustrates an example: www.youtube.com/watch?v=KD9XF-qSik8

¼ materials get smart I’m confident that we will start seeing the next generation of ‘smart materials’ within the next ten years; so materials that are able to change colour or even self-regulate temperature. From this we may see the development of products such as self-heating mats so that heating can be safely focussed on a single room, piece of process plant, or pipework section.

½ the next generation of paints and coatings It’s easy to forget that everything around us has a finish or coating of some sort. There has been a large step-change from solvent based paints to water-based options in recent years. As eco-credentials become more important to companies and consumers alike, I expect to see new water-based solutions that provide a wider range of benefits to the modern consumer.

¾ the rise of the drop box As internet shopping continues to dominate the high-street, there is a growing call for convenient and secure delivery locations. We are already starting to see lockers at petrol stations and collection points at convenience stores but I’m expecting to see dedicated bins on the front of houses and the development of solutions featuring radio frequency ID tags.

¿ products designed just for you The customisation of products is becoming much more common from the colour of the roof on a new car to a bespoke coloured fridge or trainers stamped with initials. I’m going to watch with interest to see how manufacturers and distributors deal with the challenge of these last minute custom changes and how it begins to seep into other markets such as customised medical kits.

To find out more about the funding available to SMEs looking to undergo new product development programmes via Pera Technology’s leap® service visit www.peratechnology.com/leap

Paul Tranter

Rapid Cool

Trant Engineering wins two industry awards for flood defence workThey worked through atrocious weather conditions to deliver an innovative flood protection scheme for a vital facility which supplies electricity to one million homes and businesses.

Now the £8m project for National Grid by Southampton-based Trant Engineering at Walham 400kV substation, on the River Severn flood plain in Gloucestershire, has been recognised with two industry awards.

The Institution of Civil Engineers (ICE) voted the scheme major award winner and member’s award winner in its annual awards for civil engineering excellence in the south west.

In the 18-month scheme, completed last December, Trant installed a range of defences to provide permanent protection against a 1-in-1,000-year flood event.

The team from Trant Engineering with the two awards from the Institution of Civil Engineers.

Chamber helps businesses go global Encouraging new figures reveal that firms in Dorset exported nearly £132m worth of goods with support from the county’s voice of business.

Companies drew on expertise at the Dorset Chamber of Commerce and Industry (DCCI) as the business support organisation processed some 12,022 export documents in 2013-14, up by an impressive quarter from the year before.

Now the chamber is expanding its services and support after relaunching its Export Documentation department as International Trade Services.

The chamber is one of just two issuing bodies authorised to certify export documentation in the south west but also has a renewed focus on training, advice, networking and overseas links.

Further chamber support includes its Dorset International Business Network export club which next meets on 9th September at the Carlton Menzies hotel in Bournemouth when representatives of the British-Polish Chamber of Commerce will be on hand.

DCCI International Trade Services Team, l-r: Colin Dyke, Claudia Wilches and Rob Booth.

made Closer comes to ringwood A brand new shop has opened its doors in a bid to trigger an economic revival for the High Street, as well as the National manufacturing industry, starting with Ringwood - the founder’s home town.

Made Closer Retail allows customers to find and buy goods manufactured closer to where they live, in order to revive the local economy, facilitate convenient ethical consumerism and disprove the myth that goods made in

this country are not affordable to the masses.The shop showcases manufacturers as local to Ringwood as New

Forest Aromatics, Clean Soap and BOS Camping Equipment, whilst offering products available to buy from every main category from their marketplace website, all made closer to where we live.

manufacturing & engineering

Hamworthy Heating shows businesses how to meet energy goals at Green pea event Hamworthy Heating has demonstrated to local businesses how to cut fuel bills at Poole Council’s Green PEA event by demonstrating advanced cast iron boiler technology in an interactive ‘road-show’ van.

Following a tour of the UK from Gretna Green to Land’s End, the van was in attendance for local businesses at Poole Council’s ‘Green Positive Environmental Action Scheme’ or ‘Green PEA’ event held at the Bournemouth and Poole College.

Fully kitted with two demonstration boilers, videos and statistics and manned by commercial heating experts, the ‘road show’ van provides a one stop shop of information, allowing businesses a thorough investigation into how they can reduce their energy bills.

Hamworthy Heating’s Stuart Turner explains ways of energy and cost saving to Mark Bumford of Poole Town FC.

MANUFACTURING ORDERS AND EMPLOYMENT GROWTH EDGE UP FURTHER The recovery in British manufacturing continued apace in the last quarter, with faster growth in domestic orders and output, according to the latest CBI quarterly Industrial Trends Survey.

The survey of 481 firms reported robust growth in orders in the three months to July. Total order book growth edged up on last quarter’s nineteen-year high, whilst domestic orders rose at their fastest pace since 1988, although export orders were flat. Numbers employed in the manufacturing sector also continued to rise strongly.

Firms are upbeat about the next quarter, with expectations for total

new orders growth at their strongest since 1977, and export orders set to rebound.

Looking to the year ahead, manufacturers’ plans for investment in product and process innovation are at their strongest since 1989, with robust plans for spending on plant & machinery, and buildings. The number of firms investing to expand capacity reached a record high (since 1979). However, the proportion of firms concerned that political and economic conditions abroad may limit export orders rose sharply to a five-quarter high.

Visit www.bizmag.co.uk2014 September 29Visit www.bizmag.co.uk September 201428

a one-stop shop... for press releases and photography guaranteed to get you noticedRowan White Photographic telling stories in pictures and words for 29 yearsFor all your photographic requirements from Architecture to Web, from Conference to PRA coffee and a chat will cost you nothing... ‘One call to me and I’ll come to you.’

Contact Noel White on 01202 518618 or e-mail: noel@rowanwhite.co.uk

Get your company noticed with corporate and pr photographyRowan White Photographic is a one-stop shop for press releases and photography.

Noel White and his team are recognised for their creative flair and professional approach. They are the preferred choice of many hotels, restaurants, manufacturers, architects, interior designers, retail shops, PR companies, advertising agencies and cosmetics brands throughout the UK and especially within Dorset, Wiltshire & Hampshire.

Noel White comments, ‘Just a close-up shot of a handshake is not enough. Creativity is a very important part of the work we do and we pride ourselves on providing creative and effective ideas that make your event unforgettable.’

If you have an event to be covered, a story to be told, or would like to be featured on these pages call Noel White on 01202 518618 or e-mail noel@rowanwhite.co.uk

Lesley Walford

31r o Wa N W H i t e p H o t o G r a p H i C t e l l i n g s t o r i e s i n p i c t u r e s a n d w o r d s

Control phreaks… all part of the serviceMike Lombard of UKh2o, a Kinetico water softener specialist, has been in the plumbing industry for over 20 years and started fitting water softeners when his wife opened Ripples bathroom showroom in Westbourne.

He explained, ‘Some misconceptions still exist about water softeners but technology has advanced significantly in recent years. The life span of our products is 25 years with an average pay back time of three to four years.’ He continued, ‘With soft water, up to 75% less detergent, washing powder, soap and shampoo is used, and the latest government figures estimate a saving of up to 25% on energy bills due to washing machines, boilers and hot-water cylinders remaining more efficient.’

Following are some key facts relating to water softeners and the water supplied locally:

� Dorset is officially designated as being a hard water area. Hard water has higher levels of magnesium and calcium dissolved in it, and it is these elements that are the cause of hard water.

� Calcium and magnesium dissolved in water are responsible for limescale deposits.

� Limescale builds up in pipes at the rate of approximately 1.5mm/annum.

Consensus Employment Law, established by Lesley Walford in September 2012, is celebrating its second successful year in business this month.

Consensus is different in that Lesley has 15 years experience as a Managing Director and thereby an employer, as well as 8 years with a local high profile law firm, as a solicitor. This experience has given Lesley an insight into the complexities of the workplace that most other solicitors just do not have.

In the two years since Consensus was formed, there have been many significant changes in employment law.

Some of the more important changes that Lesley has advised on are flexible working, the tribunal system, whistleblowing and the introduction of the pension auto-enrollment scheme. Additionally there has been the

Phones 4 Business Ltd, the locally based supplier and maintainer of business telephone systems, is celebrating its 15th anniversary this year.

Call Reporting which monitors all calls, and in the process registers any strange calling patterns to premium rate numbers (particularly out of hours), or high levels of spend to known problem destinations, such as Cuba, Zimbabwe and Latvia. If any of these patterns are detected, as a first step, an immediate block can be put on outbound calls from the lines being used to make the calls.

Phones 4 Business has a 24/7 hotline, and depending on the service package purchased, on site attendance of an engineer is guaranteed within a four to twelve working hours time frame.

All systems come with installation, programming and user-training, with the first year’s maintenance package being absolutely free. Options available for the installed system range from computer telephone integration, dialling from Outlook for example, and uninterrupted power supply, to call recording and call management.

A recent survey carried out on behalf of Phones 4 Business showed that 85% of the clients surveyed would recommend the company to friends and business contacts, and that 92% were either satisfied or very satisfied with the service offered.

Christine Paul, Company Secretary of PFM Assoc Ltd, stated, ‘The service we have received in the past, and can also guarantee for the future, has been excellent. Phones 4 Business has always been approachable, and if there is a problem with any of our services they will keep chasing until normal service is resumed.’ She continued, ‘I have been approached by many companies offering reduced rates, but I always find that good quality of service is better than a cheaper option. Their staff are always friendly and willing to help, or to suggest alternatives. I recommend them as a service provider.’

Established in 1999 by Malcolm Martineau, the company has grown to become one of the south’s leading suppliers of phone systems. The continued growth has largely been made possible by offering first class products, excellent customer service, both lease or purchase options of its telephone systems, and of course by keeping pace with advances in technology. Particular emphasis is placed on both the integrity and usability of the systems installed.

Telecoms phreaking (hacking) now costs UK businesses an estimated £1bn per year*, and is becoming the largest source of fraud across the UK. Malcolm commented, ‘It’s a fact that phone systems are just as vulnerable to being hacked as PCs, and whilst most companies go to great lengths to protect their LANS and PCs from these attacks with firewalls etc, they leave their phone systems completely unprotected.’

To minimise the risk of phreaking, Phones 4 Business offers a service called Exceptional

If you would like to contact Phones 4 Business for a no obligation free consultation, please call 01202 705030, by e-mail sales@phones4business.com or to find out more you can visit www.phones4business.com

invest to save � For every millimetre of limescale build up you can expect approximately a 10% increase in the amount of energy used, from a 10.6% energy increase for one millimetre to a 29.4% energy increase for 3 millimetres. This level of limescale will therefore be responsible for, more or less, a 30% loss of heating efficiency.

� Kinetico water softeners remove magnesium and calcium, the elements that make water hard.

�Water softeners increase the efficiency and longevity of boilers.

� Clothes and towels washed in soft water feel nicer, and last longer. Shower cubicles, tiles, sinks and baths do not become stained with the calcium dissolved in water.

� Kinetico softeners use an ion exchange system, and are non electric, which makes them cheaper to run, requiring only the addition of salt.

� Kinetico has over 40 years experience and was the pioneer of the non electric valve, it is still a world leading company today.

� Commercial system users state that they save up to 50% on their machine maintenance costs, as well as the down time saved as a consequence.

� Domestic system users can save up to £400 per annum on toiletries and cleaning products, based on a family of four.

All water softener applications are different, which is why Mike and his team at UKh2o will assess every potential installation individually. This way you get a tailor-made solution designed for your business, or residential, needs.

If you would like to contact Mike at UKh2o for a no obligation consultation, call 01202 653006, by e-mail mike@ukh2o.co.uk or to find out more you can visit www.ukh2o.com You can see customer testimonials at www.reviewcentre.com

Mike Lombard

Consensus two years onintroduction of RTI, changes in the Equality Act 2010, ACAS early conciliation and, on the horizon, the introduction of a new health and work assessment and advisory service - the list goes on.

Lesley states that, ‘Employment Law covers a wide range of issues, and is often described as a minefield or maze, or both. Consensus offers sensible, affordable, workable advice and support on all aspects of HR and employment law.’

To arrange a confidential, no-obligation FREE half hour consultation please phone Lesley Walford on 01202 739249 or e-mail lesley@consensusemploymentlaw.co.uk

You can find out more about Consensus by visiting www.consensusemploymentlaw.co.uk

* Source: Telecommunications UK Fraud Forum

Visit www.bizmag.co.uk September 201430 31

extra £900,000 will build on success of local sustainable transport schemesSeven communities in England are set to benefit from £900,000 additional government funding to extend their sustainable transport schemes, Baroness Kramer has announced.

The funding has been allocated to existing local projects supported by the Department for Transport’s Local Sustainable Transport Fund.

Those benefitting from funding include: � Bournemouth Borough Council: £50,000 for design of a high quality cycle route serving schools and employment centres

� Dorset County Council: £64,000 towards plans for 20mph zones in Weymouth and Dorchester town centres

This announcement builds on £440m sustainable transport funding announced on 11th July, part of £2bn the government is investing on a wide range of measures to drive forward sustainable transport, including encouraging the uptake of electric cars and other ultra-low emission vehicles and schemes to promote greener public transport, cycling and walking.

New team at snows seat poole aims for 15% growth

L-r: Sam Patterson and Paul Miller

The Poole-based SEAT retailer has appointed an experienced new management team.

General Sales Manager Sam Patterson wants to see three-year-old Snows SEAT Poole in Blandford Road, Hamworthy, grow by 15% this year as the dealership looks to capitalise on the growing popularity of the Barcelona-based brand.

Sam said, ‘We are really looking to put the dealership on the map and grow sales for SEAT. It is the only SEAT dealership in Dorset.’

Father-of-three Sam, 45, from Poole, has built a successful track record over 20 years working as a Sales Manager, Franchise Manager and General Manager for another leading car manufacturer. Prior to joining Snows SEAT in Poole he was a Franchise Manager with Peugeot running five sites.

He has assembled a new team, several of whom

Drivers ‘don’t want mandatory telematics’ The majority of UK vehicle owners are not in favour of EU plans to make the installation of in-vehicle telematics for all new cars mandatory from October 2015, new research has revealed.

According to a new poll carried out by Motorpoint, 71.5% of UK drivers believe this move should not go ahead, as there are growing concerns the technology could be used as some form of Big Brother surveillance technology.

Onboard telematics devices automatically record a range of information that can be sent to insurers regarding the behaviour, speeds and usage of vehicles by owners.

It is therefore something of a contentious issue for drivers that their whereabouts will be constantly monitored, while the way they use their vehicle could also have a significant bearing on the amount they pay for insurance in the future.

The poll took into account the views of more than 2,000 UK motorists and highlighted the need for drivers’ opinions to be taken into account when the EU pushes forward with plans to make in-vehicle telematics mandatory for all new models next year.

l www.mileagecount.co.uk

select a rental vehicleSelectalease, the Poole-based Vehicle Leasing Broker, is celebrating its 1,000th rental vehicle, only two and a half years after it was started by local friends Jon Tyror and Martin Neary.

‘The majority of the long term rental book are Mercedes, Audis and VW – the 1,000th vehicle was one of the new Mercedes C Class Saloons,’ said Partner Martin Neary, adding, ‘although we have had a bit of a run with both Jaguar and Land Rover recently.’

The company which is based at the Arena Business Park in Poole, has negotiated fleet rate terms with all of the main stream manufacturers, and offers a bespoke, personalised service to both personal and business customers. It can also organise short term rentals of up to six months.

l www.selectalease.co.uk

Road test: volkswagen tiguan

are ex-colleagues, including new Aftersales Manager Paul Miller. The present team at Snows SEAT Poole includes 16 new staff out of a workforce of 21.

sponsors of driving force

By Tim Saunders

Model shown Hilux Invincible Double Cab 3.0 manual basic price £20,874.83, offer excludes met paint £415 extra excl VAT, del and on the road charges. Model shown is PROACE 120 panel van 1.6L1H1 £17,749.83 ex VAT. Price excludes metallic paint at £412.50. *For Business Users only. Initial rental and VAT applies. Available on new sales of models shown when ordered, registered and financed between 1st July 2014 and 30th September 2014 through Toyota Financial Services on Toyota Contract Hire. Hilux rental is based on a 3 year non maintained contract at 10,000 miles per annum with an initial rental of £1,554+VAT. Proace rental is based on a 4 year non maintained contract at 10,000 miles per annum with an initial rental of £1,194+VAT. Excess mileage charges apply. Other finance offers are available but cannot be used in conjunction with this offer. T&Cs apply. Indemnities may be required. Finance subject to status to over 18s only. Subject to availability. ^Weekly equivalent payments are illustrative only, and payments can only be made monthly. Toyota Centres are independent of TFS, Great Burgh, Burgh Heath, Epsom, Surrey KT18 5UZ. Authorised and regulated by the Financial Conduct Authority. For full details of terms and conditions applicable to the 72 hour test drive please visit www.72hourtestdrive.co.uk. Vehicles are subject to availability and drivers must be 25 years or older.Official Fuel Consumption Figures in mpg, Hilux Invincible Double Cab 3.0. Urban 29.7, Extra Urban 42.2, Combined 36.7. CO2 Emissions 203g/km, PROACE Range. Official Fuel Consumption Figures in mpg (l/100km): Urban 34.4 (8.2) - 37.2 (7.6) Extra Urban 42.8 (6.6) - 48.7 (5.8) Combined 39.8 (7.1) - 44.1 (6.4). CO2 Emissions 186g/km - 168g/km. The mpg figures quoted are sourced from official EU-regulated test results. These are provided for comparability purposes and may not reflect your actual driving experience.

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Families need versatile vehicles.

To that end the Volkswagen Tiguan is an ideal solution. This sports utility vehicle shares similar looks to the larger Tourag.

The test model is the 2-litre diesel 4 Motion Match finished in metallic dark blue. As with all VWs it feels solid and dependable from the clunking of the doors to the high quality interior. A growing family such as ours does come with a good deal of paraphernalia even if just venturing out on a day trip. Our tandem pushchair always has to accompany us if we are going to have a relaxing and enjoyable time. And it fits snugly in the boot although the rear parcel shelf has to be removed to make this possible.

The rear seats can be moved forward which gives about six inches more space in the boot, if required.

In terms of roominess it scores well. But it definitely would benefit from a panoramic glass roof as indeed do other vehicles in this sector; I’m thinking of offerings from Peugeot and Nissan. Without it, it is a bit dark inside especially on a dull day.

However, when the temperatures warm up – as is the case with Britain’s temperamental unpredictable weather - the air conditioning capably brings the temperature down from uncomfortably hot to pleasantly cool in around five minutes after setting off.

To drive this 4WD crossover is enjoyable with plenty of power in second and third gear, although if it is changed into third gear when the revs are too low, performance is weak. It’s a vehicle that when driven properly is a delight. That diesel unit, which is a bit rattly, is pleasingly economical and the six speed gearbox is generally smooth, although on a few occasions a little notchy. Where you might expect to find the handbrake there is simply a switch because this model has a modern electronic handbrake. There is also another switch called Auto Hold. It’s fast from 0 to 60 mph so it does make up for any delay. The engine stop/start can be relied upon to kick in whenever the Tiguan comes to a halt.

On top of the already impressively long standard equipment list, which includes automatic lights and wipers, as well as ‘Park Assist’, Volkswagen’s excellent self-parking system that squeezes the Tiguan into spaces just 1.1m longer than itself, a number of extra features have been ushered in.

The camera that appears in the centre of the dash when reversing is useful, making it an easy car to manoeuvre into awkward spots.

My wife feels that the seating position should be higher up because she feels low down. In terms of road presence it fairs well compared to other high end offerings from BMW and Audi and is certainly an alternative to Land Rover’s Freelander.

Watch the video at www.testdrives.biz

facts at a glanceNew price range:£21,700 - £31,770Top speed: 120mph0-60mph: 9.9secsPower: 138bhpEconomy: 53mpg

LORRY LEVY HAULS IN MORE THAN £17M FROM FOREIGN TRUCKERS Foreign truck drivers have handed over more than £17m to the taxpayer in the past four months thanks to a new charge.

More than 618,000 levies have been purchased for over 112,000 vehicles from 76 different countries since the HGV Road User Levy was introduced in April – which has seen drivers coughing up enough cash to patch more than 320,000 potholes on our roads.

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Visit www.bizmag.co.uk2014 September 33Visit www.bizmag.co.uk September 201432

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Law firm Harold G Walker creates opportunity for Dorset women

Harold G Walker recently joined forces with Successful Women Ltd, a training company owned by ex-Chief Superintendent of Dorset Police, Gill Donnell MBE, to deliver the award-winning Springboard Women’s Development Programme.

Gill Donnell MBE worked in Dorset Police

for 30 years and reached the rank of Chief Superintendent . Since leaving the force in 2011 she has put her skills to good use, creating a training business which helps and encourages women to the next stages of development in their lives.

The Dorset-based law firm, Harold G Walker, is the first firm in Dorset to join forces with Gill and sponsored eight women, with a variety of skills and backgrounds, to take part in the four part development programme and because of the results, the law firm has pledged to give further commitment and support to the programme.

Successful candidates had to either work in the voluntary, charity or community sector, be a full-time carer, or they were looking to return to work after time spent at home (perhaps as stay at home mum) or were about to retire or were retired and wanted to return to the workplace.

Gill Donnell and Nicola Lowe

mad about the buoyPartners at Ellis Jones Solicitors were all at sea when they inspected their very own buoy in Poole Harbour.

Dick Linford, Commodore of Parkstone Yacht Club, kindly hosted six partners from the law firm on his yacht as a ‘thank you’ for sponsoring the race mark for more than eight years.

The buoy is just off the North Channel in the south east end of the harbour.

It is well known to the hundreds of sailors from Parkstone Yacht Club who regularly race in the harbour every year.

Nigel Smith, Ellis Jones’ Managing Partner, said: “We always say it’s good to get your bearings by using our services but for sailors in Poole Harbour that really is the case.

‘The race buoy is a great way of getting our name across to hundreds of people in the most unlikely, but picturesque, of settings. It was good to see the Ellis Jones’ name standing out loud and proud.’

Ellis Jones partners, including Nigel Smith, Managing Partner (second right), inspect the Ellis Jones’ buoy in Poole Harbour.

Lawyers back new tougher penalties for mobile phone use at the wheelLawyers at Moore Blatch welcome the announcement that the penalty for drivers who use a mobile phone at the wheel could be doubled to six points.

Moore Blatch Personal Injury Partner, Ciaran McCabe comments, ‘As a firm we see every day the devastation caused by road accidents and the effect this has on people’s lives. It really only takes one moment of distraction for accidents to occur and leave people dealing with life-altering injuries.

‘We hope the new tougher penalties will serve to deter motorists from using a mobile phone when at the wheel and make them realise the seriousness of what they are doing.’

Under the new rules, as well as facing hefty points drivers could also be banned if two mobile offences occur over three years.

For newly qualified drivers, they will face a ban after committing one offence as the threshold for penalty points is six. There are also plans to increase fines from £100 to £150.

Ciaran McCabe

BL Claims Solicitors brand is launched

L-r: Kym Provan, Dr John White, David Healey and Daniel Scognamiglio.

Highly-experienced personal injury, clinical negligence and travel lawyers are now operating under the name BL Claims Solicitors following the launch of a new brand.

BL Claims Solicitors is part of the Blake Morgan group which was formed following the merger of Blake Lapthorn and Morgan Cole at the beginning of July. It has 50 existing staff and is actively recruiting new teams of lawyers as part of its growth strategy.

BL Claims Solicitors will build on Blake Lapthorn’s 25 years’ experience and reputation in clinical negligence, personal injury and travel claims, with a particular focus on catastrophic claims.

The firm is headed up by Dr John White, a dual-qualified solicitor and doctor who has vast experience and was head of the clinical negligence team at Blake Lapthorn.

driving force

rejuvenated new car market continues to grow as smmt revises forecast

� 172,907 new cars registered in July, a rise of 6.6% and the 29th consecutive month of growth.

� Economic confidence and attractive finance have driven the market up 10.1% year-to-date to 1,460,172 units.

� Faster-than-expected first half-year growth prompts upward revision of 2014 market forecast to 2.45 million registrations, up 8.1% on 2013.

Mike Hawes, SMMT Chief Executive, said, ‘July saw the new car market extend its record period of growth to a 29th month, as confident consumers took advantage of an array of new products and attractive finance deals on the latest fuel-efficient new cars.

‘The continued positivity has led to an uplift in the SMMT full year forecast to 2.45 million passenger car registrations, a rise of 8.1%. However, the more moderate growth of the last three months shows that overall demand is beginning to stabilise.’

WESTOVER GROUP SUPPORTED WILTON SUPERCARS FOR SIXTH CONSECUTIVE YEARWestover Group revved its engines at Wilton House Supercars again this year - for the sixth consecutive time. The group took more than 75 of its newest models, displaying cars from its 14 manufacturer brands - including the very latest offerings from premium car companies GT-R, Jaguar, Land Rover and Lotus.

‘We took a larger and more exciting cast of cars to Wilton House Supercars than ever before,’ says Paul Dillon, Westover Group Joint Managing Director. ‘It’s quite an operation getting 75 plus cars out of the showrooms and into place at Wilton but the result is a great display of cars and a good day out for local car enthusiasts and families alike.

‘In addition to our very own supercars – like the Lotus Elise, Lotus Evora and Jaguar’s F-Type Cabriolet – we’ve introduced a flurry

of new vehicle launches in recent weeks and we had all the latest models with us. It was a great chance for people to see them all in one place for the first time. Supercars is one of just two events we attend where all our cars are out together (the other being our own motor show in Bournemouth), so it was a rare opportunity to get a complete overview of today’s car choices.’

Westover showcased super-minis, family cars, SUVs, 4x4s, prestige and performance vehicles, as well as the very latest in electric and hybrid vehicle technology.

The Westover Business Centre is committed to local companies just like yours. Offering a range of reliable, versatile models with affordable payments, economical running costs, and competitive emissions. All with the support of our Business Sales Specialist and dedicated Business Service Advisor. Contact us for a test drive and to see how we can help your business.

£ 45 £ 38 £ 37

The official fuel consumption figures in mpg and CO 2 emissions for the Bipper range are: Urban 49.5 – 60.1 (5.7 – 4.7), Extra Urban 74.3 (3.8), Combined 62.8 – 68.9 (4.5 – 4.1) and CO 2 emissions 109 – 119 (g/km), for the Partner range are: Urban 29.4 – 55.4 (9.6 – 5.1), Extra Urban 49.6 – 64.2 (5.7 – 4.4), Combined 39.8 – 60.1 (7.1 – 4.7) and CO 2 emissions 164 – 123 (g/km), for the Expert range are: Urban 32.9 – 37.1 (8.6 – 7.6), Extra Urban 42.8 – 48.7 (6.6 – 5.8), Combined 39.2 – 44.1 (7.2 – 6.4) and CO 2 emissions 189 – 168 (g/km). MPG figures are achieved under official EU test conditions, intended as a guide for comparative purposes only and may not reflect actual on-the-road driving conditions. Payment of the final rental does not transfer ownership of the vehicle.*Rentals are subject to VAT and are payable monthly. Business Users Only. A guarantee may be required. Over 18’s only. Written quotations from Peugeot Contract Hire, Quadrant House, Princess Way, Redhill, RH1 1QA. Offers apply to eligible vehicles supplied and registered from 1st June 2014 until such time they are withdrawn by Peugeot Motor Company PLC. Rentals are weekly equivalent. Rentals based on 10,000 miles per annum. Initial and final rental payable. For full terms and conditions, please contact the Peugeot Quoteline on 0845 313 3810 (calls may be recorded for training purposes).

WESTOVER POOLE 573 Wallisdown Road, POOLE, BH12 5BA 01202 830461 www.westovergroup.co.uk

WESTOVER CHRISTCHURCH Stony Lane, CHRISTCHURCH, BH23 1EZ 01202 830443 www.westovergroup.co.uk

WESTOVER SALISBURY Brunel Road, SALISBURY, SP2 7PU 01722 441173 www.westovergroup.co.uk

Visit www.bizmag.co.uk2014 SeptemberVisit www.bizmag.co.uk September 201434 35

Award-winning Head Chef appointed at Longhorn Burgers

Longhorn Burgers, Dorset’s only restaurant specialising in organic, Longhorn beef, has appointed award-winning chef David Hutcheson to head up its kitchen team.

Hutcheson is well versed in Dorset’s finest restaurants, having also worked at the Sandbanks Hotel, Shell Bay, The Harbour Heights Hotel and Pebble Beach in New Milton with Pierre Chevillard, previously Head Chef at the Chewton Glen. He has also consulted for restaurants in London, Foxhills and Marlow, and cooked for adventurous

diners at renowned skiing destination Val d’Isere.Longhorn Burgers is not just Bournemouth’s first, but Europe’s first

and only restaurant to specialise in Longhorn beef, and opened on 4th August on Old Post Office Road.

Using only pure, 100% organic Longhorn beef in its burgers and steaks, Longhorn Burgers provides diners with a unique and gourmet dining experience.

tourism | restaurant review

David Hutcheson

New from The Dining Room: You Fish, We Cook!The Dining Room Weymouth and the Wild Frontier 2 are combining a day of deep-sea fishing, out of Weymouth’s historic harbour, with a 3-course feast.

Under the guidance of skipper Clem Carter, on the new purpose built angling catamaran, you catch your fish and take it to The Dining Room restaurant where it is prepared by Taher Jibet and his team.

l www.thediningroomweymouth.co.uk/you-fish-we-cook/

Jonathan Sibbett and Bruce Grant-Braham

2014 Sibbett Gregory Poole Tourism Awards on ice until 25th September

E S T 2 0 0 0

o F C o r F e M U l l e n

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DorSeT’S LeaDinG inDian reSTaUranT

Quality, excellence and achievement in Poole are on the agenda as Poole’s annual tourism awards return to celebrate and showcase businesses that have glided to success and had a significant impact on the town’s tourism industry.

On Thursday September 25th, ‘hytes’ restaurant, Harbour Heights will host a special luncheon to learn who has

scooped this year’s awards.Organised by Poole Tourism and

sponsored by local commercial property agents, surveyors and town planners Sibbett Gregory, the awards recognise those who excel in their particular tourism field and acknowledge the quality, diversity and achievements of an industry that contributes hugely to the local economy.

Thai cuisine at its bestSince opening its doors four years ago, Tiien has achieved a proud reputation for its high quality traditional Thai cooking. Each dish is prepared by expert chefs who know how to put together the finest authentic Thai ingredients to achieve results that are simply sublime.

You will enjoy fine Thai dining in a contemporary setting that has been specially created – whether it’s a candle-lit dinner or an informal lunchtime get-together on our outdoor terrace.

The sophisticated lounge bar is the ideal place for a drink and a chat.Experience Tiien. Discover the ultimate in fine Thai dining.

l www.tiien.co.uk

The Ultimate Thai Experience

Lounge Bar & Restaurant

Book online at www.tiien.co.uk

105 St Michael’s Road Bournemouth

BH2 5DU

01202 299412

At Tiien, we are proud to create exceptional food that is carefully prepared and beautifully presented. Here you will experience a serene yet contemporary environment where the most exciting Thai food will be served.

Our chefs will take you on a magical adventure of tastes, aromas and textures.

New loyalty card scheme Patrick’s Restaurant, Bar and Event Catering in Ashley Cross has introduced a brand-new loyalty card scheme, enabling its customers to earn points towards vouchers that can be redeemed in the bar or restaurant.

l www.facebook.com/Patrickspoole

Hotter than a ticket to the Oscars…

Riverside Restaurant receives Gold in the Taste of the West Awards 2014

Precious silver celebration The New Forest Tourism Association has celebrated its silver anniversary after 25 years of promoting businesses in a unique partnership with New Forest District Council.

The Riverside Restaurant at West Bay is Dorset’s long-established and famed seafood restaurant has been owned by the Watson family for 52 years and this year Arthur and Jan Watson celebrate 50 years in charge. On the menu you can expect to see the freshest and best fish and shellfish from local waters, prepared for you at time of order by Head Chef, Tony Shaw and his team. The menu changes daily according to what is available from the market and local landings that day. As well as fish there are always daily vegetarian and meat dishes. The dessert menu is vast and mouth-watering and there is an extensive wine list too.

Whether it is a celebration, a romantic meal for two or simply a meal out with family or friends, it is the aim of the General Manager, Neil Chilcott and his team, to give every guest an enjoyable dining experience in an atmosphere that always puts the customer first.

l www.thefishrestaurant-westbay.co.uk

A milestone has been reached as Screen Bites food and film festival celebrates its 10th birthday this year. In celebration, Screen Bites 10th anniversary will be marked on 2nd October, in jubilant fashion with an appropriately food-focussed gala night to be held in the suitably celebratory setting of St Giles House at Wimborne St Giles by kind permission of Lord Nicholas Ashley-Cooper, the 12th Earl of Shaftesbury.

In addition, the party atmosphere will be made complete with exquisite food created especially for the Gala

by Lisa Osman of Provisio at All Hallows and award-winning wines from Langham Wines.

The Gala Night will celebrate an amazing success story; Screen Bites was created to support and promote the outstanding food and drink available in Dorset and using a healthy dose of inspiration, creativity, and huge support over 10 years from main sponsors Olives Et Al of Sturminster Newton, each Screen Bites event combines superb films, each with a food element, with tastings and more from local food producers.

l www.screen-bites.co.uk

Visit www.bizmag.co.uk2014 SeptemberVisit www.bizmag.co.uk September 201436 37

the voice

GENUINE DEMOCRACY OR ‘DLEP’?Uniting the Conurbation welcomes the government’s recently announced £66.3m investment in our local economy which Dorset Local Enterprise Partnership (DLEP) says could result in the creation of 25,000 jobs, the building of more than 3,000 homes and the generation of up to £500m in public and private investment.

It is nevertheless odd to see that such a large injection of public funding was not secured directly by our elected local government authorities but by a ‘partnership’ which is dominated by a small group of unelected business people. It is also very strange that, although the original invitation to our conurbation to bid for a City Deal stipulated that it must ‘contain proposals for stronger governance’ across our ‘economic area’, the DLEP Strategic Economic Plan (the basis of the bid) says nothing of substance about this.

We must have on-going and meaningful dialogue between our representatives in local government and the business community which drives economic growth. Queen Victoria’s day was the heyday of municipal enterprise, whose initiative and breadth of vision created an infrastructure which allowed industry to prosper. Unfortunately the view from Whitehall seems to be that such dialogue was not taking place and indeed, today’s fractured structure of local government in the south east Dorset conurbation is clearly not up to such a mighty task. Does that make it right to hand the purse-strings of public funding to an unelected body such as DLEP?

This is a time of very expensive and disjointed local government. The challenge for Whitehall is to grasp the nettle and give our conurbation a single unitary authority which will provide stronger governance for our economic area and meaningful dialogue with the business community. That is the democratic way forward and the need is truly urgent.

Alderman David Trenchard, UTC Spokesperson John Probert, UTC Honorary Secretary

Tourism is the keyWhen Dr Augustus B. Granville put Poole Bay firmly on the map in his 1841 book, ‘The Spas of England’, our Jurassic Coast had its tourism industry created for it, albeit for those with consumption and weak respiratory systems benefiting from our benign microclimate here.

Those crafty Victorians were soon selling bottled Bournemouth AIR (with delightful glass pine cone stoppers).

Our touristic conurbation, including Christchurch and Mudeford Spit and Brownsea Island and the Purbecks, offers so much and the sea can be taken so much advantage of that Bournemouth has created its new ‘Coastal Park’ further uniting the aqua sports offer of our nine miles of sand.

Bournemouth was the first town to achieve two concurrent ‘Business Improvement District’ schemes voted for and run by local business, and the Costal BID in particular ties in local hospitality and runs national advertising in metropolitan train stations, radio stations and beyond.

‘Festivals’ are a huge draw and the list continues to expand seeing the Bournemouth Marathon Festival and the WHEELS Festival newly added.

Just think Bournemouth Air Festival and you get the picture!Complacency does not come into it though as the government has

awarded funding for the creation of the National Coastal Tourism Academy which has completed its first year honing focus and skills for the tourism industry in the BH postcode.

Training seminars and reward schemes for staff are core, and recognition is generously awarded for those staff members who go ‘above and beyond’. We are quick to complain, but we should be equally quick to praise.

With airport chaos , we’ve got to nail the flag of ‘staycation’ to the Dorset tourism mast and it’s working. That’s why international hotel chains are building several new properties here already!

Nigel P. Hedges , the small voice in Business

Nigel P. Hedges

Gold awardPoole Tourism has achieved a ‘Gold’ accreditation from the Green Tourism Business Scheme for the fifth year running.

tourism | restaurant review

Daish’s Holidays voted friendliest hotel chain for groups Daish’s Holidays, the family-run chain of hotels on the Isle of Wight and south coast of England, has won the Most Group-Friendly Hotel Chain gong at the 2014 Group Travel Awards.

Daish’s Holidays has 30 years’ experience and has recently launched a new website to make it easier for holidaymakers to find the information they need to select and book the break they want.

l www.daishs.com

Capture the moment in Bournemouth

Kevin Cowlard and Des Simmonds

Bournemouth’s Coastal Business Improvement District (BID) has announced the appointment of Bournemouth-based tandi creative media as its new marketing partner for its 2014 autumn marketing campaign.

Des Simmons, Chairman of the Bournemouth Coastal BID said, ‘We had a very specific brief which was to continue use of the successful “Colour Your Life”marketing theme which is designed to enable businesses to run their own individual campaigns while using a common approach and design.’

Kevin Cowlard, Director of tandi creative media enthused, ‘We have created two campaigns; ‘All in Bournemouth’ which will target couples in the 35–55 plus age group and families with children not yet at school who are aware of Bournemouth but have never visited the town. Our

campaign will be very visual and from mid-September we will be launching a poster campaign on the London Underground at some 60 different locations. Our second campaign is “Capture the moment”.’

At a recent information event, hoteliers were excited to learn of the newly launched ‘Capture the moment’ #BournemouthSelfie competition in which they are encouraged to get their guests to take selfies of themselves at various locations around Bournemouth during the summer/autumn months and upload these to Facebook to ‘capture the moment’ from their holidays. There will be a £300 value prize given each month to the best judged selfie photo. The prize will include an accommodation voucher as well as an attraction/restaurant voucher.

Time for brighterthinking?

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01202 287 289 mail@arthousedesign.co.ukwww.arthousedesign.co.uk

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Elisabeth Maxwell is a Senior Partner and Outsourcing Partner for international accountants and business advisory firm Mazars. She is also Regional Manager for the new Mazars South Business Unit which encompasses the Poole, Southampton, Brighton, Bristol and Sutton offices. Elisabeth is French and has worked for Mazars in the UK for over 22 years after originally starting as an accountant with Mazars in Paris. Elisabeth is married with two teenage children.

Q What has been your greatest business achievement to date?Helping over 100 companies to set up business in the UK. It gives me a real sense of satisfaction to work with businesses as diverse as retail, construction and IT and to help them start up successfully in this country. Being French and fluent in English can help to bridge cultural differences and smooth the way when understanding gets lost in translation. I’m also really excited that outsourcing, which also falls under my remit, is a growing area of the business despite the economic climate.

Q What advice would you give to a business considering outsourcing? For outsourcing to be effective, the relationship has to be a partnership. Outsourcing has to be done by a firm you can trust and rely on and by someone you can work with to get the right product to suit your business. At Mazars, our outsourcing is a very fluid proposition and we will adapt to the individual needs of every client. We can do everything from complex management accounts to basic bookkeeping and payroll. Our experience and resources allow us to tailor a solution for every client. It’s much more than just a supplier/client relationship.

Q How do you see your role as Regional Manager for the Mazars South Business Unit?My aim is to bring together and share best practice across all our offices in the south to the greater benefit of all our clients. The offices may be spread out across the south but in terms of sharing ideas, resources, expertise and centres of excellence for local business, we work as one.

Q How would you describe your management style?I like to get the best out of people. I truly believe that if you enjoy doing something, you will do it well. I’m not afraid to delegate and yet I am a hands-on manager too. I operate an open door policy for my team as we’re all here to help each other.

Q Who do you most admire in business and why? I’ve a great deal of admiration for any entrepreneurs, whether they’ve started a big business or a small concern. To put your own money into a venture and take risks is a scary thing to do and I have huge respect for anybody who is brave enough to go it alone. When I see something like a small bakery that started out with a couple of people and now employs over 1000, I know that these are the people we need to nurture. We’re fortunate in the UK that the environment for setting up a business here is strong and there’s a lot less red tape compared to other countries.

Q What is your favourite book and why?I don’t have a favourite book. I like to read anything from French literature to English novels. I do have some favourite movies though – ‘Goodbye Lenin’, ‘As Good as it Gets’ and ‘It’s a Wonderful Life’ – a Christmas must!

Q&AElisabeth Maxwell, Senior Partner, Mazars

Visit www.bizmag.co.uk2014 September 39Visit www.bizmag.co.uk September 201438

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