nes engagement with the third sector and voluntary ... · nes engagement with the third sector and...

NES Engagement with the Third Sector and Voluntary Organisations

Enhancing health and care through partnerships and collaboration Nancy El-Farargy November 2013

mailto:[email protected]?subject=NES-Engagement-November%202013

http://www.nes.scot.nhs.uk/

NES Engagement with the Third Sector and Voluntary Organisations of 61

Contents

1. Executive Summary ..................................................................................................... 3

2. Introduction .................................................................................................................. 4

2.1. Strategic Landscape 4 2.2. Third Sector Engagement in NES 5 2.3. The Engagement Matrix 5 2.4. Discussion with a Third Sector Interface 5 2.5. Report Outline 5

3. The Engagement Matrix .............................................................................................. 6

4. Methodology ................................................................................................................ 8

5. NES Engagement Matrices.......................................................................................... 9

6. Action Plan for Engagement and Collaborative Working ....................................... 12

7. References and Notes ............................................................................................... 15

Appendix A – Consultation Discussions ........................................................................... 18

Appendix B – Summary of NES Interaction with the Third Sector ................................... 19

Appendix C – Individual NES Engagement Matrices ......................................................... 27


1. Executive Summary


Greater integration of public services in Scotland is a key driver of the Public Service Reform agenda. Through partnership, collaboration and effective local delivery by statutory and third sector organisations, it is expected that Scotland will achieve the 2020 Vision of sustainable quality in healthcare. This requires the full engagement of the third sector in the planning, design and delivery of public services.

The Scottish Government asked each NHS Board to identify and agree with third sector colleagues, high impact areas of collaborative improvement and to complete an ‘Engagement Matrix’. This Engagement Matrix tool intended to facilitate the mapping of current engagement and partnership working with the third sector, to identify gaps in provision and to plan for further developments.

In consultation with NES leads, this report presents the NES engagement with the third sector, and offers some potential ways forward for further engagement.

NES engagements – of varying breadth, quality and collaboration – with approximately 40 third sector organisations have been identified. These were identified over the following five groups:

1. Policy and strategy development

2. Planning and commissioning

3. Service delivery

4. Capacity building

5. Learning exchange

It is acknowledged that the third sector contributes to the Scottish healthcare system, and there is a number of existing successful NES partnerships with third sector organisations. For example, there is a strong partnership with Alzheimer Scotland to deliver training, education and workforce development in relation to Scotland’s National Dementia Strategy.

However, our involvement and engagement with third sector organisations is variable and there is indeed potential for future developments and partnerships to be initiated, strengthened and sustained as appropriate.

There is currently no strategy for identifying further potential partnerships; however, some directorates have embedded third sector representation in Programme Boards and Advisory Forums (as part of programmes and work-streams).

In strengthening and sustaining the work of the third sector, a number of recommendations are suggested, and these include:

1. A formal strategic engagement process.

2. Embedding third sector engagement in educational governance.

3. NES promotion, learning exchange and awareness raising.

4. Internal and external communications.

5. A NES-wide accessible contacts database of the third sector.

6. Partnership working and shadowing.

7. Continuation of existing and successful partnerships.


2. Introduction

2.1. Strategic Landscape

The Healthcare Quality Strategy for NHSScotland1 aims to support the NHSScotland workforce in the delivery of safe, effective and person centred care. In 2010, the Quality Alliance Board2 (QAB) considered the importance of the third sector in the implementation of the strategy, and in 2011 recommendations for more effective engagement and coordination between NHS Boards and third sector organisations were endorsed. Full engagement of the third sector suggests that they “must be treated as partners in the planning, design and delivery of public services”3.

In addition, the Public Service Reform agenda suggests that “public, third sector and private organisations must work more effectively in partnership with communities and with each other to design and deliver excellent public services which meet the needs of local people”4.

This agenda rests upon four pillars5:

Prevention – Reduce future demand by preventing problems arising or dealing with them early on.

Performance – To demonstrate a focus on continuous improvement of the national outcomes, such that services are consistently well designed and based on the best evidence.

People – To unlock the full creativity and potential of people at all levels of public service, and empowering them to work together in innovative ways.

Partnership – The development of local partnership and collaboration, bringing public, third and private sector partners together with communities to deliver shared outcomes.

Similarly, the Public Bodies (Joint Working) (Scotland) Bill6 proposes greater integration between health and social care services, and aims for more efficient services and improved outcomes for individuals.

In line with the above, the Scottish Government envisions that by 2020, everyone will be able to live longer, healthier lives at home or in a homely setting. The healthcare system is envisioned to involve an integrated health and social care infrastructure, with a focus on prevention, anticipation

and supported self management7.

In supporting the workforce, the Everyone Matters: 2020 Workforce Vision8 sets out the values that are to be shared across Scotland’s health services:

We will respond to the needs of people we care for, adapt to new, improved

ways of working, and work seamlessly with colleagues and partner

organisations. We will continue to modernise the way we work and embrace

technology. We will do this in a way that lives to our core values.

Together, we will create a great place to work and deliver a high quality

healthcare service which is among the best in the world.

http://www.scotland.gov.uk/Resource/Doc/311667/0098354.pdf

http://www.scotland.gov.uk/Topics/Health/Policy/Quality-Strategy/Quality-Alliance-Board

http://www.scottish.parliament.uk/help/63845.aspx

http://www.scotland.gov.uk/Resource/0042/00424225.pdf


2.2. Third Sector Engagement in NES

In developing strategic engagements, each NHSScotland Board Chief Executive designated a Lead Officer, and the NES Third Sector Strategic Lead is Sonya Lam, Director of Allied Health Professions.

2.3. The Engagement Matrix

The Scottish Government9 asked each NHS Board to identify and agree with third sector colleagues high impact areas of collaborative improvement and to complete an ‘Engagement Matrix’ for each area. This Engagement Matrix tool intended to facilitate the mapping of current engagement and partnership working with the third sector, and to identify gaps in provision10, 11.

In consultation with named leads (Appendix A – Consultation Discussions, p. 18), a report12 of the NES engagement with the third sector was drawn up, and submitted to the Scottish Government in October 2013.

Claire Tester, Strategic Lead for Third Sector Engagement & Partnership at the Scottish Government, discussed the NHSScotland wide response at the NHSScotland Chief Executive’s meeting on 5/6 November 201313.

It is expected that the completed matrices from across NHSScotland will contribute to a national picture of joint working with the third sector, and will support planning for further engagement.

2.4. Discussion with a Third Sector Interface

Third Sector Interfaces (TSIs) represent third sector organisations. There are approximately 40,000 third sector organisations in Scotland, and the 32 TSIs represent these organisations in each area. In providing an interface between statutory and third sector organisations at a national level, it is recommended to initiate discussion with these TSIs14.

National intermediary bodies include the Scottish Council for Voluntary Organisations15 (SCVO), Voluntary Health Scotland16 (VHS), Health and Social Care Alliance Scotland17 (the Alliance), Voluntary Action Scotland18 (VAS) and Coalition of Care and Support Providers Scotland19 (CCPS).

In order to develop high impact areas of collaborative improvement, NES is in discussion with the SCVO, an umbrella body (i.e. TSI) for Scotland’s charities, voluntary organisations and social enterprises.

Specifically, discussion is underway with Lucy McTernan, Deputy Chief Executive and Paul White, Director of Networks.

2.5. Report Outline

This report is based on the NES Engagement Report submitted to the Scottish Government, and discusses:

1. Information on the Engagement Matrix tool used to map current NES engagement and gaps in provision, p. 6.

2. The methodology employed in researching the NES evidence, p. 8.

3. A summarised review of the NES interaction with the third sector, p. 9.

4. Collated summaries and the individual engagement matrices generated, p. 9.

5. A proposed NES onward action plan for supporting engagement with the third sector, p. 12.

http://www.scvo.org.uk/

http://www.vhscotland.org.uk/

http://www.alliance-scotland.org.uk/

http://www.vascotland.org/

http://www.ccpscotland.org/


3. The Engagement Matrix

The Quality Alliance Board (QAB) endorsed proposals to strengthen strategic engagement between NHSScotland Boards and the third sector. In light of this, the ‘Engagement Matrix’ was co-developed by the third sector, NHS and the Scottish Government, and was approved by the QAB for use by NHS Boards and partners20. It was launched at ‘The Gathering’21 on 28 February 2013, by the then NHSScotland Chief Executive, Derek Feeley.

The Engagement Matrix aims to assist NHSScotland Boards and third sector organisations to map existing engagements, identify any gaps, and to agree potential future developments. It covers five functional themes – ranging from Learning Exchange to Policy – across five levels of engagement22.

Policy & Strategy

Development Planning &

Commissioning Service Delivery

Capacity Building

Learning Exchange

Level 1 Inform

Level 2 Consult

Level 3 Involve

Level 4 Collaborate

Level 5 Empower

Table 1: The Engagement Matrix: A template Matrix for NHS Boards to evidence their involvement with third sector organisations across a range of functions and levels.

Descriptors for each of the above terms are outlined overleaf.

In reviewing and reflecting on the use of the Engagement Matrix, joint improvement outputs could include23:

Joint strategic commissioning

A strategic approach to funding the third sector

Creative collaboration and joint working for better outcomes

Personalisation and responsiveness approaches

Workforce development and shared learning

Harnessing community capacity


Level 1 Inform

Level 2 Consult

Level 3 Involve

Level 4 Collaborate

Level 5 Empower

Level

Desc

rip

tors

Provide balanced and objective information to assist the third sector in understanding the problem, alternatives, opportunities and/or solutions.

Obtain third sector feedback for decision makers on analysis, alternatives and/or decisions.

Work directly with the third sector throughout the process to ensure that concerns and aspirations are consistently understood and considered in decision making processes. Can include co-producing, planning and delivery of services.

Partnership with the third sector in each aspect of the decision making including the development of alternatives and the identification of the preferred solution.

Final decision making is placed in the hands of the third sector.

Table 2: Descriptors of engagement levels with the third sector.

Policy & Strategy

Development

Planning & Commissioning

Contracting & Service Delivery

Capacity Building

Learning Exchange

Fu

ncti

on

al

Desc

rip

tors

Involving the third sector in:

Determining the vision and values

Facilitating partnership work and public engagement

Evidencing population need

Determining priorities

Building common ground and balancing competing interests to achieve joint outcomes


Developing an understanding of local population needs and plan services to meet them

Determining gaps in the market

Developing and implementing service redesign options

Developing a Matrix for implementation


Budgeting/funding decisions

Preparing contract design

Procuring resources efficiently

Monitoring performance

Evaluating service

Quality and outcomes

Decommissioning and/or re-commissioning decisions and methods


Supporting individuals, communities and organisations to better identify and meet individual and collective needs

Building confidence to enable communities and organisations to participate more fully and effectively


Developing skills, knowledge and confidence through learning and training opportunities

Information sharing through networking and participating in different support forums, visits and exchanges

Developing knowledge and understanding of organisational functions, structures and systems

Table 3: Functional descriptors.


4. Methodology

Further to the request by the Scottish Government, the Engagement Matrix was used throughout NES to review current partnership working and to map potential ways forward with the third sector.

Directors were asked to nominate NES leads24 for follow up discussions, and if applicable, to indicate whether their Directorate was a ‘nil return’25.

The process was then completed via one to one consultation with the named leads (Appendix A – Consultation Discussions, p. 18), in which joint completion of the matrices was central to the discussions. The process, facilitated by a discussion template, also allowed for in-depth exploration of current levels and quality of engagement with third sector organisations, as well as discussions around potential future strategies for engagement.

Reference was also made to the Executive Team paper of 07 May 2013, ‘Strengthening NES partnership with the Third Sector and third sector organisations’, by Sonya Lam and Jane Davies26.

This report presents the results of the above discussions:

Summary table of NES interaction with third sector organisations, p. 19.

Collated summaries of the engagement matrices generated, p. 10.

Individual engagement matrices generated, p. 27.

Suggested ways forward in collaborative working and engagement, p. 12.


5. NES Engagement Matrices

A narrative review of the NES engagement with the third sector can be found in Appendix B – Summary of NES Interaction with the Third Sector, Table 7, p. 19. This outlines engagements over the following areas:

Scottish Council for Voluntary Organisations (SCVO)

NES Dentistry

NES Educational Development Directorate (EDD)

NES Nursing, Midwifery and Allied Health Professions (NMAHP)

NES Pharmacy

NES Psychology

It can be seen that approximately 40 voluntary organisations have been identified, with interactions ranging from learning exchange, to co-creation of learning resources, through to strategic engagements.

The individual matrices developed with NES leads are available in Appendix C – Individual NES Engagement Matrices, p. 27.

Using the Engagement Matrix, the levels and nature of these engagements are clearly evident.

Table 4, overleaf provides a collated summary of the NES engagement matrices. Here, the numbers refer to the specific projects and work-streams outlined in Table 7, p. 19. In addition, for simplicity, Table 5, p. 11 provides an accumulated numerical summary of these projects/work-streams.

It can be seen that the most comprehensive coverage of engagement occurs at the collaborative level, i.e. Level 4 – and this occurs across all the identified themes. In addition, there are also some strong examples of where NES actively involve and consult with partners.

However, gaps in provision are also evident, most notably at the empowerment level.

In developing further strategic engagements, the next section of this report outlines suggested ways forward with the third sector and voluntary organisations.


POLICY & STRATEGY DEVELOPMENT

PLANNING & COMMISSIONING

SERVICE DELIVERY CAPACITY BUILDING LEARNING EXCHANGE

LEV

EL 1

IN

FO

RM

10 3

LEV

EL 2

C

ON

SU

LT

12, 15, 16, 19, 24 4, 9, 16, 26 10, 15 3, 13, 18

LEV

EL 3

IN

VO

LV

E

18 9 4, 11, 15, 16 1, 4, 16, 26 1, 4, 6, 7, 18

LEV

EL 4

C

OLLA

BO

RA

TE

17, 18, 20, 21, 22, 28, 30 4, 16, 17, 25, 26, 28 5, 15, 25, 26, 27, 28, 29, 30 26, 27, 28, 29, 30 4, 5, 8, 11, 18, 15, 16, 17, 19,

23, 25, 29, 30

LEV

EL 5

EM

PO

WER

17, 25 17 15

Table 4: Collated summary of the NES engagement matrices. The numbers here relate to the specific projects detailed within Table 7, p. 19, as well as the engagement matrices presented in Appendix C – Individual NES Engagement Matrices, p. 27. Note: location of numbers within a single box is of no significance.





LEV

EL 1

IN

FO

RM

1 1

LEV

EL 2

C

ON

SU

LT

5 4 2 3

LEV

EL 3

IN

VO

LV

E

1 1 4 4 5

LEV

EL 4

C

OLLA

BO

RA

TE

7 6 8 5 13

LEV

EL 5

EM

PO

WER

2 1 1

Table 5: Accumulated numerical summary of NES project work, aligned to the Engagement Matrix.


6. Action Plan for Engagement and Collaborative Working

In discussion with NES colleagues, a number of actions were suggested (Table 6) and these are listed under the following themes:

Strategic linkages

Promotion

Embedding for sustainability

Learning exchange and awareness raising

Item Number

Themes Potential Actions Comments

1.

Strategic linkages Embedding for sustainability

Formal strategic engagement process.

The Strategic Engagement team (Planning and Corporate Governance) could formally engage with the third sector and voluntary organisations. Potential for the establishment of a strategic liaison meeting with national intermediary bodies such as SCVO, the Alliance, VHS, as we (NES) have done for other partners.

2.

Strategic linkages Embedding for sustainability

Increase strategic level engagement at Board and Director level.

(Strategic engagements at Board and Director level are already present within the NES infrastructure.)

3. Embedding for sustainability

Embed in educational governance processes.

This has been initially discussed with the Educational Governance Lead.


Embed a section within Project Initiation Documents (PIDs).


Embed within Directorate Communication Strategies.

6.

Promotion Learning exchange and awareness raising

NES wide email highlighting the third sector and voluntary organisations.

7.


Learning exchange events within NES:

Role, contribution and value of the third sector in our programmes.

This could involve case studies of successful partnerships and projects that highlight the value of the third sector and voluntary organisations – see also the case studies presented within the Executive Team paper of 07 May 2013. .

Table 6: NES action plan for engagement and collaborative working with the third sector and voluntary organisations.


Cont. Table 6.

Item

Number Themes Potential Actions Comments

8.


Communication via ‘Focus’, our external newsletter.

This could involve case studies of successful partnerships and projects that highlight the value of the third sector and voluntary organisations - see also the case studies presented within the Executive Team paper of 07 May 2013.

9.


Communication via ‘NES Express’, our in-house newsletter.

This could involve case studies of successful partnerships and projects that highlight the value of the third sector and voluntary organisations – see also the case studies presented within the Executive Team paper of 07 May 2013.

10.

Promotion Learning exchange and awareness raising Embedding for sustainability

A contacts database accessible to all NES staff, e.g. including:

Third sector organisations

Contact details of third sector organisations

NES directorate leads

Collaborative projects undertaken and associated NES contact

Level and type of interaction

This would support staff who wish to engage with the area. For instance, one nominated interviewee who was tasked with developing the work within her Directorate highlighted that she found the consultation exercise to be fruitful, as it offered her a beneficial starting point. Whilst there is third sector representation across NES Advisory Forums and Programme Boards, it was suggested that a dedicated database outlining contacts would be beneficial. There was a perception that some engagements were ad hoc (and through known contacts) and it was recommended that a more robust method for engagement was required. Noted that some charities contacted NES so that individuals could sit within their committees.

11.

Promotion Learning exchange and awareness raising Embedding for sustainability

Dedicated intranet and internet web-spaces

Providing information on the third sector. Examples could include:

Getting started

About the sector

Partnership projects


Cont. Table 6.

Item

Number Themes Potential Actions Comments

12. Learning exchange and awareness raising

Partnership working, e.g. NES Staff to undertake voluntary shadowing in a third sector/voluntary organisation:

Recognition of different skills sets and expertise.

Shared education and training.

Operational opportunities in co-facilitation, co-production, and in building capacity.

Building and improving on the above complementary working.

Exploration of shared usage of e.g. e-Learning modules (local agreement between both parties).

(This is already available to NES staff.)

13. Learning exchange and awareness raising

Formal exchange of staff, e.g. secondment.

(Some examples highlighted.)


Continuation of existing and successful partnerships.

(Current work, ongoing.)


7. References and Notes

1. Scottish Government, (2010). The Healthcare Quality Strategy for NHSScotland. Edinburgh: Scottish Government. Available online: http://www.scotland.gov.uk/Resource/Doc/311667/0098354.pdf [Accessed 18 November 2013].

2. Scottish Government, (2013). Quality Alliance Board. Available online: http://www.scotland.gov.uk/Topics/Health/Policy/Quality-Strategy/Quality-Alliance-Board [Accessed 18 November 2013].

3. Voluntary Health Scotland, (2013). The Engagement Matrix. A tool and guidance for improving engagement between health boards and the third sector. Produced by the action group on improving engagement between health boards and the third sector. Second edition. Edinburgh: Voluntary Health Scotland. Available online: http://www.vhscotland.org.uk/wp-content/uploads/2013/02/Engagement_Matrix_finished_web_2.pdf [Accessed 21 November 2013].

4. Scottish Government, (2013). Public Service Reform. Available online: http://www.scotland.gov.uk/Topics/Government/PublicServiceReform [Accessed 18 November 2013].

5. Near quotes from: Scottish Government, (2013). Public Service Reform. Available online: http://www.scotland.gov.uk/Topics/Government/PublicServiceReform [Accessed 18 November 2013].

6. The Scottish Parliament, (2013). Spice Briefing: Public Bodies (Joint Working) (Scotland) Bill, Kathleen Robson. Edinburgh: SPICe The Information Centre, The Scottish Parliament. Available online: http://www.scottish.parliament.uk/ResearchBriefingsAndFactsheets/S4/SB_13-50.pdf [Accessed 22 November 2013].

7. Scottish Government, (2011). 2020 Vision. Available online: http://www.scotland.gov.uk/Topics/Health/Policy/2020-Vision [Accessed 18 November 2013].

8. Scottish Government, (2013). Everyone Matters: 2020 Workforce Vision. Edinburgh: Scottish Government. Available online: http://www.scotland.gov.uk/Resource/0042/00424225.pdf [Accessed 18 November 2013].

9. Scottish Government, (2013). Letter from Jill Vickerman, Policy Director, Scottish Government, 23 May 2013. Sent to NHS Board Chief Executives and Third Sector Interface Chief Officers. Available online: http://www.vhscotland.org.uk/wp-content/uploads/2013/05/Scottish-Government-Letter-to-NHS-boards-and-TSI-CEOs-23-May-2013.pdf [Accessed 19 November 2013].

10. Further information about the ‘Engagement Matrix’ is detailed in the next section of this report.

http://www.scotland.gov.uk/Resource/Doc/311667/0098354.pdf

http://www.scotland.gov.uk/Topics/Health/Policy/Quality-Strategy/Quality-Alliance-Board

http://www.vhscotland.org.uk/wp-content/uploads/2013/02/Engagement_Matrix_finished_web_2.pdf


http://www.scotland.gov.uk/Topics/Government/PublicServiceReform

http://www.scotland.gov.uk/Topics/Government/PublicServiceReform

http://www.scottish.parliament.uk/ResearchBriefingsAndFactsheets/S4/SB_13-50.pdf

http://www.scotland.gov.uk/Topics/Health/Policy/2020-Vision

http://www.scotland.gov.uk/Resource/0042/00424225.pdf

http://www.vhscotland.org.uk/wp-content/uploads/2013/05/Scottish-Government-Letter-to-NHS-boards-and-TSI-CEOs-23-May-2013.pdf




11. Voluntary Health Scotland, (2013). Share and Shine: Matrix Champion Leads Network Sharing Workshop, 19 September 2013, Scottish Government. Notes available online: http://www.vhscotland.org.uk/wp-content/uploads/2013/10/Share-and-Shine-Matrix-Workshop-Notes-19-September-2013.pdf [Accessed 21 November 2013].

12. NHS Education for Scotland, (2013). Engagement with Voluntary/Third Sector Organisations, Nancy El-Farargy. Edinburgh: NHS Education for Scotland, September 2013.

13. Scottish Government, (2013). NHS Chief Executives. Available online: http://www.scotland.gov.uk/Topics/Health/NHS-Workforce/NHS-Boards/Chief-Executives [Accessed 21 November 2013].


15. Scottish Council for Voluntary Organisations (SCVO) website: http://www.scvo.org.uk/ [Accessed 21 November 2013].

16. Voluntary Health Scotland (VHS) website: http://www.vhscotland.org.uk/ [Accessed 21 November 2013].

17. The Health and Social Care Alliance (the Alliance) website: http://www.alliance-scotland.org.uk/ [Accessed 21 November 2013].

18. Voluntary Action Scotland (VAS) website: http://www.vascotland.org/ [Accessed 21 November 2013].

19. Coalition of Care and Support Providers Scotland (CCPS) website: http://www.ccpscotland.org/ [Accessed 21 November 2013].

20. Scottish Government, (2013). Letter from Jill Vickerman, Policy Director, Scottish Government, 23 May 2013. Sent to NHS Board Chief Executives and Third Sector Interface Chief Officers. Available online: http://www.vhscotland.org.uk/wp-content/uploads/2013/05/Scottish-Government-Letter-to-NHS-boards-and-TSI-CEOs-23-May-2013.pdf [Accessed 19 November 2013].

21. ‘The Gathering’ website: http://www.gatherscotland.org.uk/ [Accessed 21 November 2013].


http://www.vhscotland.org.uk/wp-content/uploads/2013/10/Share-and-Shine-Matrix-Workshop-Notes-19-September-2013.pdf

http://www.vhscotland.org.uk/wp-content/uploads/2013/10/Share-and-Shine-Matrix-Workshop-Notes-19-September-2013.pdf

http://www.scotland.gov.uk/Topics/Health/NHS-Workforce/NHS-Boards/Chief-Executives




http://www.vhscotland.org.uk/



http://www.vascotland.org/





http://www.gatherscotland.org.uk/





24. All nominated leads were followed up by email.

25. A nil return was received from Human Resources. For Medicine, current engagement with the third sector / voluntary organisations was not identified.

26. NHS Education for Scotland Executive Team, (2013). Strengthening NES partnership with the Third Sector and third sector organisations, Sonya Lam and Jane Davies. Edinburgh: NHS Education for Scotland, 07 May 2013.

27. Leading Quality Network, joint master-class: ‘We’ve got to talk about outcomes’. Available online: http://www.knowledge.scot.nhs.uk/leadingquality/events/we've-got-to-talk-about-outcomes-masterclass.aspx [Accessed 21 November 2013].



http://www.knowledge.scot.nhs.uk/leadingquality/events/we've-got-to-talk-about-outcomes-masterclass.aspx

http://www.knowledge.scot.nhs.uk/leadingquality/events/we've-got-to-talk-about-outcomes-masterclass.aspx


Appendix A – Consultation Discussions

Consultation discussions took place with the following leads:

Scottish Council for Voluntary Organisations (SCVO) and NHS Education for Scotland (NES)

Lucy McTernan Deputy Chief Executive, Scottish Council for Voluntary Organisations Sonya Lam Director of Allied Professions & Strategic Lead for Third Sector

Engagement, NHS Education for Scotland NHS Education for Scotland

Dental Janette Logan Acting Associate Director Educational Development Dr Fiona Gailey Educational Projects Manager Kristi Long Equality and Diversity Adviser Rob Coward Educational Projects Manager Dr Sabine Nolte Educational Projects Manager Nursing, Midwifery and Allied Health Professions Audrey Taylor Education Projects Manger – LTC Bob Parry Associate Director, NMAHP Dr Ewan Kelly Programme Director for Healthcare Chaplaincy and Spiritual Care Hazel Powell Education Projects Manager Helen McFarlane Programme Director, Allied Health Professions Jenny Miller AHP Practice Education Programme Lead Susanne Forrest Programme Director Pharmacy Anne Watson Assistant Director of Pharmacy Psychology Marie-Claire Shankland Programme Director – Psychology Specialist Practice Dr Terri Carney Programme Director of Paediatric Psychology Dr Vicky Thurlby Programme Director – Psychology & Psychological Interventions in

Dementia


Appendix B – Summary of NES Interaction with the Third Sector

The following table outlines the scope of third sector interactions across NES.

# Voluntary/Third Sector Organisation Type of Interaction

NES and SCVO (General)

1 Scottish Council for Voluntary Organisations (SCVO) http://www.scvo.org.uk/

Scoping the development of supporting staff in development.

Workforce forecasting and sharing expertise.

Dentistry

2 Mental Welfare Commission http://www.mwcscot.org.uk/

Embryonic stage of contact and network exchange.

(No matrix)

3 British Dental Health Foundation http://www.dentalhealth.org/

Currently exploring potential avenues for involvement and collaboration.

Educational Development

4 Chest, Heart and Stroke Scotland (CHSS) http://www.chss.org.uk/

Involved the creation of a set of e-Learning resources to train and raise awareness of stroke amongst health care staff.

These resources were actively developed by staff from across NHSScotland and members of CHSS.

This suite of resources is available at: www.strokecorecompetencies.org

Further information is available in the following Patient Safety Education scenario: http://www.nes.scot.nhs.uk/media/10588/STARs.pdf

5 Dyslexia Scotland http://www.dyslexiascotland.org.uk/

NES commissioned Dyslexia Scotland to develop educational resources for NHS Boards.

6 Capability Scotland http://www.capability-scotland.org.uk/

NES commissioned Capability Scotland (CS) to develop case studies for a ‘reasonable adjustments’ course. (The case studies were one component of the course).

7 RNIB www.rnib.org.uk

RNIB undertook an accessibility audit of the new NES corporate website.

RNIB undertook an accessibility audit of information governance e-Learning modules.

8 Stonewall Scotland http://www.stonewallscotland.org.uk/scotland/

LGB training package (WIP).

Table 7: Summary table of NES Engagement with the Third Sector. Note: this (draft) table is not expected to be exhaustive. Corresponding matrices, where applicable, are shown in Appendix C – Individual NES Engagement Matrices, p. 27.


http://www.mwcscot.org.uk/

http://www.dentalhealth.org/

http://www.chss.org.uk/

http://www.strokecorecompetencies.org/

http://www.nes.scot.nhs.uk/media/10588/STARs.pdf

http://www.nes.scot.nhs.uk/media/10588/STARs.pdf

http://www.dyslexiascotland.org.uk/

http://www.capability-scotland.org.uk/

http://www.rnib.org.uk/

http://www.stonewallscotland.org.uk/scotland/


Cont. Table 7.


Cont. Educational Development

9 Trafficking Awareness Raising Alliance (TARA)

Supported the development of an e-Learning module

NES asked TARA to provide a statement for the official NES press release.

TARA checked over the e-Learning content for a ‘human trafficking’ module; i.e. NES consulted with TARA regarding e-Learning content.

10

e.g., Children’s Hospice Association Scotland (CHAS) http://www.chas.org.uk/ and other charities who interact via the LearnPro community site: https://community.learnprouk.com/

A number of charities engage with / have access to the LearnPro Community site and here some NES e-Learning modules are currently being made accessible to these charities.

NES (via the Healthcare Infections Team, HAI) provides funding for charities to access NES produced e-Learning modules on the learnPro Community site – this is at a rate of £1/year/user.

This is not currently a strategic partnership, but should charities wish access to such modules, permission is usually granted, based on available funding.

11 Volunteer Development Scotland http://www.volunteerdevelopmentscotland.org.uk/

NES has a contract with Volunteer Development Scotland (VDS).

In collaboration with VDS, NES produced an e-Learning module in – supporting NHSScotland in working with volunteers.

VDS created and delivered 2 face to face training courses.

VDS provides advice as to how we can meet and maintain the “Investing in Volunteers” quality mark (this mark demonstrates that NES is a ‘good’/acceptable place to host volunteers).

Volunteers are embedded throughout NES’s Programme Boards and Steering Groups. These volunteers tend to act as expert advisors.

http://www.chas.org.uk/

https://community.learnprouk.com/

http://www.volunteerdevelopmentscotland.org.uk/


Cont. Table 7.


Cont. Educational Development

12 Volunteer Scotland http://www.volunteerscotland.org.uk/

Volunteer Scotland holds a national database (where NES could approach them to take on volunteers).

Volunteer Scotland can provide NES with volunteers to advise us on e.g. our volunteering policy and practices.

Representatives from Volunteer Scotland have taken part in NES staff development opportunities.

Volunteering Steering Group – 2 member volunteers are present.

There are approximately 30 volunteers embedded throughout our organisation (of which approximately 5-6 have been obtained through the advertising route).

Nursing, Midwifery and Allied Health Professions

13

Call Scotland Communication and Assistive Technology for People with Disabilities http://www.callscotland.org.uk/Home/

Working alongside NES AHP within the Alternative and Augmentative Communication (AAC) project.

14 Capability Scotland http://www.capability-scotland.org.uk/

Working alongside NES AHP within the AAC project.

(No matrix)

15 Communication Forum Scotland http://www.communicationforumscotland.org.uk/

Working alongside NES AHP within the AAC project.

16 Scottish Recovery Network http://www.scottishrecovery.net/

This partnership has been present for a number of years.

A joint framework has been developed.

Joint learning resources developed.

A joint post is currently in place.

17 Alzheimer Scotland http://www.alzscot.org/

Strategic leadership.

Engagement of the Chief Executive of Alzheimer Scotland in NES groups.

18 Support in Mind Scotland (formerly the National Schizophrenia Fellowship) http://www.supportinmindscotland.org.uk/

The Chief Executive of Support in Mind Scotland is a member of the NES Mental Health Steering Group.

Co-produced learning resources:

E.g. Ten top tips for carers

E.g. 10 essential shared capabilities

Development of other resources

Policy and strategy development.

19 Penumbra http://www.penumbra.org.uk/

Learning exchange.

Consultation on policy development.

NES commissioned Penumbra, in partnership with Health in Mind, to deliver two national training initiatives in 2008-2010.

http://www.volunteerscotland.org.uk/

http://www.callscotland.org.uk/Home/

http://www.capability-scotland.org.uk/

http://www.communicationforumscotland.org.uk/

http://www.scottishrecovery.net/

http://www.alzscot.org/

http://www.supportinmindscotland.org.uk/

http://www.penumbra.org.uk/


Cont. Table 7.


Cont. Nursing, Midwifery and Allied Health Professions

20 Coalition of Care and Support Providers in Scotland (CCPS) http://www.ccpscotland.org/

Senior NES staff representation – Policy and Strategy Development.

21 The Health and Social Care Alliance http://www.alliance-scotland.org.uk/


22 Scottish Council for Voluntary Organisations (SCVO) http://www.scvo.org.uk/


23 Pamis http://www.pamis.org.uk/

Development of a DVD resource for family carers (‘project 1’).

24 Scottish Consortium for Learning Disabilities http://www.scld.org.uk/

The Scottish Consortium for Learning Disabilities (SCLD): co-production group is used as a reference group for appropriate projects being taken forward in NES.

25 Pamis http://www.pamis.org.uk/

Development of an educational resource to help learners obtain an insight into the ‘day in a life’ of a carer (‘project 2’).

26 Thistle Foundation http://www.thistle.org.uk/

Coproduction of educational content.

Co-facilitation of a programme of learning.

27 Local faith and belief groups

Scottish Government funded project that is being led by the University of Edinburgh, who in turn are working with NES.

The project aims to provide support for chaplains to recruit and train volunteers to support frail older people on discharge from hospital.

Through this, it is expected that the work would reduce the isolation and loneliness currently experienced by the frail and elderly.

It also aims to support chaplains working collaboratively with local faith and belief groups.

Using an asset based approach; this project supports the supervision and training of volunteers to work with the elderly.

Improved well-being of both volunteers and the elderly are expected.

This is an action based research project.




http://www.pamis.org.uk/

http://www.scld.org.uk/

http://www.pamis.org.uk/

http://www.thistle.org.uk/


Cont. Table 7.


Cont. Nursing, Midwifery and Allied Health Professions

28 Community Chaplaincy Listening (project name)

NES working in collaboration with Aberdeen University, funded by Scottish Government.

Community chaplaincy listening.

Chaplains offer a listening service in GP practices.

This work-stream involves the development of a training programme to select and recruit volunteers to deliver part of the service.

The service aims to embed and sustain a service to help self-management and the normalisation of feelings around grief, bereavement and loss.

Chaplains recruit, train and supervise volunteers (who are recruited from local volunteer networks).

Volunteers are provided with travelling expenses (and the training is funded by the Scottish Government).

It is expected that the use of volunteers will be embedded across Scotland by 2015 – as informed by the current pilot work.

29 Interfaith Scotland http://www.interfaithscotland.org/

Funded by Scottish Government, and led by NES, working in collaboration with Interfaith Scotland.

Project name: Development of a community of practice to promote spiritual care in primary health and social care.

Its aim is to promote spiritual care in primary health and social care.

These networking events are educative, through practice, knowledge and learning exchange.

Intentional engagement with the third sector is an integral part of this project.

30 Thistle Foundation http://www.thistle.org.uk/

A NES initiative in collaboration with the Thistle Foundation (Scottish Government funded project).

This project aims to develop a “values based approach to reflective practice”, through the co-production of a suite of resources.

It aims to train facilitators who can work in primary, health, social and third sector organisations, to promote values based practice.

http://www.interfaithscotland.org/

http://www.thistle.org.uk/


Cont. Table 7.


Pharmacy

31 Volunteer Scotland http://www.volunteerscotland.org.uk/

Through Volunteer Scotland, 2 volunteers sit within the NES Pharmacy Professional Advisory Group. Note: that interaction with Volunteer Scotland is a NES wide activity. Two volunteers interact with each directorate. Within Pharmacy, these volunteers are key in:

Promoting dialogue between patients and NES.

Providing advice to the Pharmacy Directorate.


Delivery of local events.

Stand at NES events.

Dissemination of leaflets and resources.

Discussion at policy level.

33 Dementia Programme Board

Vehicle to obtain patients’ views and opinions via the Scottish Dementia Working Group representatives.

(No matrix)

34 Epilepsy Scotland http://www.epilepsyscotland.org.uk/

Delivery of training events.



(No matrix)

35 Chest, Heart and Stroke Scotland (CHSS) http://www.chss.org.uk/

Delivery of training events.



Learning exchange / networking.

(No matrix)

36 Asthma UK http://www.asthma.org.uk/

Learning exchange / networking.

(No matrix)

37 Diabetes UK http://www.diabetes.org.uk/


(No matrix)

38 Roy Castle Foundation http://www.roycastle.org/

Delivery of training at a local training event.


(No matrix)

39 Cancer UK / Macmillan / Marie Curie


Delivery of training.

Representative on a NES Steering group to develop a training resource.

(No matrix)

40 Health and Social Care Alliance Scotland http://www.alliance-scotland.org.uk/

Representatives from Alliance UK presented at NES conference.

(No matrix)

41 Deaf Awareness http://www.actiononhearingloss.org.uk/

Actively approached the NES Pharmacy Directorate for delivering sessions throughout Scotland.

(No matrix)

42 Cystic Fibrosis Trust https://www.cysticfibrosis.org.uk/

Patient delivered training at a local training event.

(No matrix)

http://www.volunteerscotland.org.uk/


http://www.epilepsyscotland.org.uk/

http://www.chss.org.uk/

http://www.asthma.org.uk/

http://www.diabetes.org.uk/

http://www.roycastle.org/


http://www.actiononhearingloss.org.uk/

https://www.cysticfibrosis.org.uk/


Cont. Table 7.


Psychology

43 Health and Social Care Alliance Scotland http://www.alliance-scotland.org.uk/

Development of an entry level online training module:

Creation of a service level agreement between NES and the Alliance.

The Alliance produced the films for the learning resource.

An event will held at the end of September 2013 to launch the new module.

The module will act as a teaching tool for a range of stakeholders.


Skilled Resource – Discussed at Programme Board, jointly produced by NES Nursing, Midwifery and Allied Health Professions Directorate (NMAHP)/NES Psychology Directorate & the Scottish Social Services Council (SSSC).

Enhanced practice resource - Discussed at Programme Board, produced by Psychology (NES), reviewed by NES NMAHP & (SSSC.

Staff supported carer’s resource - Discussed at Programme Board, produced by Psychology (NES), and consultation with Alzheimer Scotland, Scottish Dementia Working Group (SDWG, part of Alzheimer Scotland) (reviewed drafts), National Dementia Carers Action Network (NDCAN),(reviewed drafts and NES undertook focus groups with them), reviewed by NMAHP & SSSC.

Cognitive rehabilitation resources - Discussed at Programme Board, produced by psychology (NES), reviewed by NMAHP & SSSC.

Stress & distress training programme - Discussed at Programme Board, produced by psychology (NES).

Cognitive stimulation therapy training programme - Discussed at Programme Board, produced by psychology (NES).

Addenbrookes cognitive examination online trainer tool - Discussed at Programme Board, produced by psychology (NES).

45 Yorkhill Children’s Charity http://www.yorkhill.org/

Co-sponsorship of a ‘Hospital Passport Coping Kit’ – it is intended to help children combat their fear of being in hospital.

The Passport has been piloted over the last year in a number of wards in Glasgow.

46 National Dementia Carers Action Network (NDCAN)

NES undertook a focus group event with the National Dementia Carers Action Network (to support learning exchange).

(No matrix)



http://www.yorkhill.org/


Note: The NES Dementia Programme mainly spans the NMAHP and Psychology Directorates and also involves working closely with the Scottish Dementia Working Group and the National Dementia Carers Action Network.

Other work recently completed includes the interaction of the Leading Quality Network with the Health and Social Care Alliance Scotland (e.g. joint delivery of a master-class26).


Appendix C – Individual NES Engagement Matrices

The following tables present engagement matrices for the following areas:

Scottish Council for Voluntary Organisations (SCVO)

NES Dentistry

NES Educational Development Directorate (EDD)

NES Nursing, Midwifery and Allied Health Professions (NMAHP)

NES Pharmacy

NES Psychology

Note: the following matrices are numbered (where applicable) as per the input outlined in Table 7, p. 19.


POLICY & STRATEGY

DEVELOPMENT PLANNING &

COMMISSIONING SERVICE DELIVERY CAPACITY BUILDING LEARNING EXCHANGE

LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

Supporting staff in skills

development Workforce forecasting and

sharing expertise

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 8: NES AND SCVO.

Health and Third Sector Engagement Matrix

Names of Health Board and Third Sector Interface or organisations: (1) NES and SCVO Date: 30 August 2013

Health boards can use the Matrix to evidence their levels of involvement with third sector organisations across a range of functions and levels. (Draft)





LEV

EL 1

IN

FO

RM

NES Dental currently exploring potential avenues for

engagement with the third sector.

LEV

EL 2

C

ON

SU

LT

NES Dental currently consulting with third sector

organisations regarding potential involvement for

collaboration.

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 9: Dental and British Dental Health Foundation.


Names of Health Board and Third Sector Interface or organisations: (3) NES/Dental and British Dental Health Foundation Date: 26 July 2013

Health boards can use the Matrix to evidence their levels of involvement with third sector organisations across a range of functions and levels.





LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

The “Stroke Training & Awareness Resources” offer web visitors the opportunity

to evaluate the service.

LEV

EL 3

IN

VO

LV

E

Evaluation of e-Learning resources (the resulting

outputs).

Supporting individuals, communities and

organisations to meet the needs of Stroke patients.

Actively developing skills, knowledge and confidence in stroke awareness through the e-Learning resources and face

to face delivery of training.

LEV

EL 4

C

OLLA

BO

RA

TE

Members from CHSS were

actively engaged in developing the resources.

NHS Education for Scotland worked directly with CHSS in co-producing, planning and

delivery of the training service.

LEV

EL 5

EM

PO

WER

Table 10: EDD and CHSS.


Names of Health Board and Third Sector Interface or organisations: (4) NES/EDD and Chest, Heart and Stroke Scotland (CHSS) Date: 24 July 2013



POLICY & STRATEGY



LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

NES drew up the contract.

NES commissioned Dyslexia Scotland to produce the

following resources: Paper resources, PowerPoint

package, course programme and case studies. In addition, Dyslexia Scotland delivered 2 pilot training sessions and 1

train the trainer session

LEV

EL 5

EM

PO

WER

Table 11: EDD and Dyslexia Scotland.


Names of Health Board and Third Sector Interface or organisations: (5) NES/EDD and Dyslexia Scotland Date: 10 Sept 2013



POLICY & STRATEGY



LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

NES commissioned Capability Scotland (CS) to develop case

studies for a reasonable adjustments course, (of which the case studies were a part of

the course).

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 12: EDD and Capability Scotland.


Names of Health Board and Third Sector Interface or organisations: (6) NES/EDD and Capability Scotland Date: 10 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

Through consultation at the request of NES, the RNIB provided

recommendations for the NES corporate website (they undertook w website audit on request of NES). In

addition, they audited the Information Governance e-Learning

resources.

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 13: EDD and RNIB.


Names of Health Board and Third Sector Interface or organisations: (7) NES/EDD and RNIB Date: 10 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Collaboration between two NHS Boards and a commercial

e-Learning provider; to produce LGB training

awareness packages. This is currently WIP.

LEV

EL 5

EM

PO

WER

Table 14: EDD and Stonewall Scotland.


Names of Health Board and Third Sector Interface or organisations: (8) NES/EDD and Stonewall Scotland (Project WIP) Date: 10 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

NES consulting and seeking opinion from TARA regarding the content and delivery of an

e-Learning module.

LEV

EL 3

IN

VO

LV

E

TARA approached to jointly

develop a press release.

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 15: EDD and TARA.


Names of Health Board and Third Sector Interface or organisations: (9) NES/EDD and Trafficking Awareness Raising Alliance (TARA) Date: 29 July 2013






LEV

EL 1

IN

FO

RM

NES may inform charities (via the LearnPro community site) when modules are available

for sharing.

LEV

EL 2

C

ON

SU

LT

Charities engaged with the LearnPro site are often

interacted/consulted with regarding provision and accessibility of courses.

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 16: EDD and various charities.


Names of Health Board and Third Sector Interface or organisations: (10) NES/EDD and various charities via the LearnPro Community website Date: 29 July 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

NES and VDS: contract to

develop e-Learning modules for NHS Scotland usage.

LEV

EL 4

C

OLLA

BO

RA

TE

Collaborative planning of training resources and delivery of e-Learning, and face to face

courses.

LEV

EL 5

EM

PO

WER

Table 17: EDD and Volunteer Development Scotland.


Names of Health Board and Third Sector Interface or organisations: (11) NES/EDD and Volunteer Development Scotland Date: 06 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

Working in a consultative capacity with “Investing in

Volunteers”. There is Programme Board

representation by volunteers, in which they provide services

in an advisory capacity.

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 18: EDD and Volunteer Scotland.


Names of Health Board and Third Sector Interface or organisations: (12) NES/EDD and Volunteer Scotland Date: 06 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

Call Scotland consulted with users in the development of educational resource (Video

clips)

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 19: NMAHP and Call Scotland.


Names of Health Board and Third Sector Interface or organisations: (13) NES (NMAHP/Augmentative and Alternative Communication project) and Call Scotland Date: 03 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

CFS inputs into the NES Advisory Forum (in an expert

advisory role) for the AAC project

Consultation in each stage of

development of the deliverables

LEV

EL 3

IN

VO

LV

E

CFS suggested inputs into the

contract details

LEV

EL 4

C

OLLA

BO

RA

TE

Identifying and meeting needs

of third sector and patients.

Self directed learners for online resources.

LEV

EL 5

EM

PO

WER

Once contract has been awarded, the third sector creates the product and

delivers to NES.

Table 20: NMAHP and Communication Forum Scotland.


Names of Health Board and Third Sector Interface or organisations: (15) NES/NMAHP and Communication Forum Scotland (CFS) Date: 03 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

The Scottish Recovery Network advise on Policy and

strategy development (advisory capacity)

Scottish Recovery Network are members of the NES Mental

Health Steering Group – advises on mental health

issues.

LEV

EL 3

IN

VO

LV

E

Framework support for service

improvement Co-producing and planning of

services

LEV

EL 4

C

OLLA

BO

RA

TE

External evaluation of values based and recovery focussed

service improvements.

Joint creation and delivery of learning and training events (recovery focussed mental

health practice)

LEV

EL 5

EM

PO

WER

Table 21: NMAHP and Scottish Recovery Network.


Names of Health Board and Third Sector Interface or organisations: (16) NES/NMAHP and Scottish Recovery Network Date: 05 Sept 2013




PLANNING & COMMISSIONING SERVICE DELIVERY CAPACITY BUILDING LEARNING EXCHANGE

LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Joint development of “Promoting Excellence

Framework”

The development and evaluation of pilot training in ‘Post Diagnostic

Support’ to inform future workforce development.

Dementia Champions training

initiative.

LEV

EL 5

EM

PO

WER

Strategic leadership of the NES/SSSC Dementia

Programme Board, chaired by the Chief Executive of Alzheimer Scotland.

The establishment of Alzheimer Scotland specialist nurses in each NHS

Board, with posts co-funded by the Scottish Government and Alzheimer

Scotland, with post holders development supported via a NES ‘Promoting Excellence in Dementia

Leadership’ programme.

Table 22: NMAHP and Alzheimer Scotland.


Names of Health Board and Third Sector Interface or organisations: (17) NES/NMAHP and Alzheimer Scotland Date: 05 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

Consultation in the production

of learning materials.

LEV

EL 3

IN

VO

LV

E

Policy and strategy development.

Support in Mind Scotland have been involved in the

production of “10 shared capabilities in learning”

materials.

LEV

EL 4

C

OLLA

BO

RA

TE

The Chief Executive of Support and Mind Scotland is a

member of the NES Mental Health Stakeholder Steering

Group.

Joint creation of “ten top tips for carers” resource.

In addition, a number of resources have been

produced.

LEV

EL 5

EM

PO

WER

Table 23: NMAHP and Support in Mind Scotland.


Names of Health Board and Third Sector Interface or organisations: (18) NES/NMAHP and Support in Mind Scotland Date: 05 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

NES consult with Penumbra on policy and strategy

development.

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

NES commissioned Penumbra to deliver a training initiative

(about three years ago)

LEV

EL 5

EM

PO

WER

Table 24: NMAHP and Penumbra.


Names of Health Board and Third Sector Interface or organisations: (19) NES/NMAHP and Penumbra Date: 05 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Senior strategic NES lead contributes to vision, policy and

strategy development – represented at senior meeting

level.

LEV

EL 5

EM

PO

WER

Table 25: NMAHP and CCPS.


Names of Health Board and Third Sector Interface or organisations: (20) NES/NMAHP and Coalition of Care and Support Providers in Scotland (CCPS) Date: 05 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Senior strategic NES lead contributes to vision, policy and strategy development –

represented at senior meeting level.

LEV

EL 5

EM

PO

WER

Table 26: NMAHP and the Alliance.


Names of Health Board and Third Sector Interface or organisations: (21) NES/NMAHP and the Health and Social Care Alliance Date: 05 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Senior strategic NES lead contributes to vision, policy and strategy development –

represented at senior meeting level.

LEV

EL 5

EM

PO

WER

Table 27: NMAHP and SCVO.


Names of Health Board and Third Sector Interface or organisations: (22) NES/NAMHP and Scottish Council for Voluntary Organisations Date: 05 Sept 2013



POLICY & STRATEGY



LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Development of DVD resource for family carers –

collaboration between NES and Pamis, in which Pamis further collaborated with

“Speak Easy”.

LEV

EL 5

EM

PO

WER

Table 28: NMAHP and Pamis.


Names of Health Board and Third Sector Interface or organisations: (23) NES/NMAHP and Pamis Date: 10 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

Representative from SCLD sits on NES Reference Group in an advisory capacity. (invitation

from NES)

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 29: NMAHP and Scottish Consortium for Learning Disabilities.


Names of Health Board and Third Sector Interface or organisations: (24) NES/NMAHP and Scottish Consortium for Learning Disabilities Date: 10 Sept 2013



POLICY & STRATEGY



LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Pamis outlined needs to NES

(for Ryan Harper Legacy resource)

Development of contract (Ryan Harper Legacy

resource).

Pamis development of the ‘Ryan Harper Legacy’ learning resource. Information is also shared with service users in

the voluntary sector.

LEV

EL 5

EM

PO

WER

Pamis approached NES to develop a strategy for supporting education

Table 30: NMAHP and Pamis.


Names of Health Board and Third Sector Interface or organisations: (25) NES/NMAHP and Pamis Date: 06 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

Evaluation completed, with

focus on the learning experience.

LEV

EL 3

IN

VO

LV

E

There is an opportunity for making participants of this learning experience multi-

sectorial. It is currently used for healthcare staff.

LEV

EL 4

C

OLLA

BO

RA

TE

Expectation that future evaluation will be more

collaborative – involving a deeper evaluation of both the

learning experience and partnership working.

Co-facilitation of a programme of learning.

Co-production of educational content.

LEV

EL 5

EM

PO

WER

Table 31: NMAHP and Thistle Foundation.


Names of Health Board and Third Sector Interface or organisations: (26) NES/NMAHP and Thistle Foundation Date:12 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Through the work of volunteers and chaplains, it is

expected that frail elderly would feel less isolation and loneliness, with better well-

being. This is a collaborative service delivered through volunteers and chaplains.

Supervision and training of volunteers to work with the

elderly. Providing support to chaplains to recruit volunteers to work with frail elderly on discharge

from hospital. .

LEV

EL 5

EM

PO

WER

Table 32: NMAHP/Spiritual Care and various third sector charities.


Names of Health Board and Third Sector Interface or organisations: (27) NES/NMAHP/Spiritual care and third sector organisations Date: 20 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

CO

LLA

BO

RA

TE

Programme of work is aligned against the co-production

work-stream of the Scottish Government’s Person Centred

Agenda.

It is expected that the use of volunteers will be embedded across Scotland by 2015 – as informed by the current pilot

work.

Chaplains provide a listening service in GP practices. The service aims to embed and

sustain a service to help self-management and the

normalisation of feelings around grief, bereavement

and loss.

This work-stream involves the development of a training

programme to select and recruit volunteers to deliver part of the service. Chaplains recruit, train and supervise volunteers (who

are obtained from local volunteer networks). Volunteers are

provided with travelling expenses (and the training is funded by the

Scottish Government).

LEV

EL 5

EM

PO

WER

Table 33: NMAHP/Spiritual Care – specific project.


Names of Health Board and Third Sector Interface or organisations: (28) NES/NMAHP/Spiritual Care – Community Chaplaincy Listening (project name) Date: 20 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Developing networks within regional localities to stimulate collaborative approaches to

care.

Developing staff to deliver person centred care, as applicable to their local working environment.

Co-development of a practice of community (regional

events) in which anyone from the third sector is welcome to

attend. These networking events are educative, through

practice, knowledge and learning exchange.

LEV

EL 5

EM

PO

WER

Table 34: NMAHP/Spiritual Care and Interfaith Scotland.


Names of Health Board and Third Sector Interface or organisations: (29) NES/NMAHP/Spiritual Care and Interfaith Scotland Date: 20 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Aligned against the staff experience work-stream, of the Scottish Government person centred agenda.

Enhanced staff motivation,

impacting on quality of care and services delivered.

Training facilitators to work in primary, health, social and

third sector organisations, to promote values based

practice.

This project aims to develop a values based approach to

reflective practice, through the co-production of a suite of

resources.

LEV

EL 5

EM

PO

WER

Table 35: NMAHP/Spiritual Care and Thistle Foundation.


Names of Health Board and Third Sector Interface or organisations: (30) NES/NMAHP/Spiritual Care and Thistle Foundation Date: 20 Sept 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

Obtaining feedback from the third sector to achieve joint

outcomes.

Supporting service implementation and review of

alternative options.

Consulting with the third sector to identify individual

and collective needs.

LEV

EL 3

IN

VO

LV

E

Information sharing through networking.

Developing skills, knowledge and confidence through

learning and training opportunities.

LEV

EL 4

C

OLLA

BO

RA

TE

Embedding volunteers (from third sector) throughout the organisation to support NES

service delivery.

Developing knowledge and skills of both volunteers and NES staff (and ultimately the

organisation).

LEV

EL 5

EM

PO

WER

Table 36: Pharmacy and Volunteer Scotland.


Names of Health Board and Third Sector Interface or organisations: (31) NES/Pharmacy and Volunteer Scotland Date: 25 July 2013






LEV

EL 1

IN

FO

RM

Information provided to third sector informing them of NES

plans/training activities.

LEV

EL 2

C

ON

SU

LT

Do you do any stakeholder

events?

Engagement with third sector staff allows for feedback and

commenting.

LEV

EL 3

IN

VO

LV

E

Involving the third sector in facilitating partnership work

and public engagement.

Working directly with third sector in planning and

delivering services such as training courses and learning

events.

Developing skills, knowledge and confidence through

learning and training opportunities.

Co-delivery of services and information sharing.

LEV

EL 4

C

OLLA

BO

RA

TE

The third sector engaged in

designing and delivering training and learning activities.

LEV

EL 5

EM

PO

WER

The third sector organisation actively approaching NES to

deliver training events / learning exchanges.

Table 37: Pharmacy and Alzheimer Scotland. Matrices for other organisations that NES Pharmacy interacts with, will be similar to the above.


Names of Health Board and Third Sector Interface or organisations: (32) NES/Pharmacy and Alzheimer Scotland Date: 25 July 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

Joint launch of an online module with the Scottish

Government and the Alliance. An SLA was developed to

produce the films – these were a major component of the

educational materials.

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 38: Psychology and the Alliance.


Names of Health Board and Third Sector Interface or organisations: (43) NES/Psychology and the Health and Social Care Alliance Date: 03 September 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

Through a consultation process, Alzheimer Scotland

was invited to feedback on the educational resource (which

was produced in collaboration with NES and SSSC).

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

LEV

EL 5

EM

PO

WER

Table 39: Psychology and Alzheimer Scotland


Names of Health Board and Third Sector Interface or organisations: (44) NES/Psychology and Alzheimer Scotland Date: 05 September 2013






LEV

EL 1

IN

FO

RM

LEV

EL 2

C

ON

SU

LT

LEV

EL 3

IN

VO

LV

E

LEV

EL 4

C

OLLA

BO

RA

TE

Development of resource has been jointly funded by NES

and Yorkhill Children’s Charity.

Creation of a Hospital Passport – rolled out for training to paediatric staff throughout

Scotland. Launch event and half day launch event

delivered. Series of staff training and

awareness events.

LEV

EL 5

EM

PO

WER

Table 40: Psychology and Yorkhill Children’s Charity.


Names of Health Board and Third Sector Interface or organisations: (45) NES/Psychology and Yorkhill Children’s Charity Date: 10 Sept 2013



November 2013 NHS Education for Scotland Westport 102 West Port Edinburgh EH3 9DN

www.nes.scot.nhs.uk