netlogic english

13 El Hekma Square El Mohandessin, Giza, Egypt Tel :+202-33364159 / 37600212 Fax :+202-33354189 Email :[email protected] Web :www.infodyna.com

Netlogic IDX

Call center Quality

and Performance

are Easy

Netlogic IDX

Our Philosophy

Our Mission is to lead in the

creation and implementation of

business solutions in a global

market by providing, at a fair

price, reliable and high quality

software products and applica-

tions that meet the expectations

of our clients

www.infodyna.com

13 El Hekma Square El Mohandessin, Giza, Egypt Tel :+202-33364159 / 37600212 Fax :+202-33354189 Email :[email protected] Web :www.infodyna.com

Netlogic IDX is a software company specialized

in Call Center applications, and Telephony appli-

cations. We provide our clients from various

vertical industries with Interactive Voice Re-

sponse (IVR) systems, call recording and quality

monitoring, call centers applications and services,

unified messaging and others. At Netlogic IDX

we consider ourselves to be the IT partner of our

clients. Netlogic IDX has served a wide range

of clients; governmental, Banks, Telecom,

NGO’s, and Commercial. Netlogic IDX is com-

mitted to provide highest level of support to its

clients, with the advancement of internet, we are

now able to support you wherever you are

through remote configuration. We believe, you do

not have to wait for days for the engineer to reach

you. Support is at hand

“

”

About company

I-Bill

Features Multiple PBXs: The ability to work with one site or more, if present.

Multiple Divisions: The ability to group one department or more under one division

Multiple Departments: The ability to group multiple extensions under one department.

Multi Telecom provider support: the ability to handle more than one telecom provider with different schema rates.

Flexible matching rules:

Written in wildcard format. “example ‘7[03-5]XX.’”.

Longest match: the system use the matching rule with the longest match to the dialed number.

Charging unit is defined per rule. “example, a rule can have 60 sec unit charge, other can have 1 sec unit charge”.

Complex Reporting:

Generate up-to-date historical reports by department, extensions, and trunks.

Daily, weekly, monthly analytics reports.

Interval reports for calls.

Tops calls by duration, cost.

OverviewI-Bill Call Accounting is a web-based solution that helps organizations monitor telecom usage as well as controlling telecom spending. Compatible with TDM, IP or hybrid networks. enables users to collect, analyze, and report on call activity and expenses, provid-ing the data necessary to make business decisions. makes it easy to create and distribute customized reports, perform inbound and

outbound traffic analysis, track client and project billing, assign costs, measure

productivity of call centers and individuals.

SupportedSystemsAvaya, Avaya IP Offic, Cisco, Nortel CS 1000, … etc.

13 El Hekma Square El Mohandessin, Giza, Egypt Tel :+202-33364159 / 37600212 Fax :+202-33354189

Email :[email protected] Web :www.infodyna.com

I-Listen

SupportedTelephonySystems

Analog, Digital, and E1 Recording. Skinny, Avaya H.323, Nortel Unis-

tim, Alcatel UAUDP, and SIP VOIP Signaling.

Avaya AES Active Recording (Multiple Registration mode).

Cisco Active Recording. Mitel SRC Active Recording. Mitel E1 Recording. Ericsson Digital Recording.

SoftwareSpeci�ications

AudioProcessing• G.711ULAW,

G.711ALAW, and G.729A.

ScalabilityCan record up to 500 exten-

sions per server.

WebInterface.

VideoRecording.

QualitySampleSelection

AudioCompression.

UserActivityLog.

AlarmingModule.

LDAPIntegration

Introductioni-Listen is a powerful & intelligent call recording system (for analogue, digital and VOIP) that you can completely rely on for Quality As-surance, performance monitoring and security. Secure your investment by record-

ing all telephone transactions, con-

versations; saving you possible

future legal problems, time, money,

and your company reputational.

Call Recording System



I-Queue

Integrates with most known PBXs “Cisco, Avaya, Asterisk, Panasonic,…etc” using both Analog and SIP trunks.

Design highly responsive customer service, using the intelligent routing capabilities of I-Queue Automatic Call Distribution (ACD) software.

The I-Queue solution is location agnostic—whether you have one con-tact center, multi-site contact center operations, or distributed, at-home, or branch-office agents. It routes to agents wherever they are located and finds the best agent with the optimal skills matched to the specific cus-tomer need and the business rules you specify.

Call Center Management

Features Multiple Projects: The ability to work with one DNIS or more, if present and each DNIS listen to different sound waves.

Multiple Queues: The ability to work with one queue or more, if present per project.

Multi Language Support: The ability to work with one language or more per project, if present.

Agent overloading: Agent can participate in more than one queue at the same time in different Pro-jects.

Automatic Call Distribution and IVR.

Voice Mail: Admin can enable voice mail option per Queue in out of hours.

Complex Historical Reporting: Web based application: An easy to use agent tool that mirrors his current status, enabling him to change his status from ready, not ready, break and log out.

OverView I-Queue is an Inbound Call Center Software

that distribute calls based on specific rules and queues calls when there is no available agents.

I-Queue is remedies problems of small PBXs that cannot handle internal ACD op-

Skills-Based Routing is the heart of the I-Queue Automatic Call Distribution, ensuring customers are directed to the right queue and the best agent resource for first-contact resolution.

Real-Time Monitoring monitor contact center traffic call-by-call to keep customer satisfaction levels high.

Conditional Routing provides flexibility to make context-based, time-of-day routing decisions that anticipate the varying conditions within your customer service cen-ter.

Distribution Algorithms define how the software selects the next agent for call delivery, based on factors .

CRM Integration. Customer Segmentation Routing

(VIP list) prioritizes high-value customers and moves them ahead in the queue for special treatment.

Customer Black List.



I-Send

Features supports multi-lingual SMS. Web Interface. Support Integration with other systems to send automated SMSs,

emails, Faxes.

Overview i-Send is a very easy way of sending bulk SMS. i-Send works as an emailing service which is an easy to use

email application that can send emails to customers, receives from multiple senders, ensuring only those authorized are al-lowed access through a secure authentication system.

I-Send works as a faxing service which is paperless soft faxing

system that reduces costs, speeds up delivery time and takes

away the maintenance needs. i-Fax features means that office

workers can spend less time on document faxing.



I-Tell IVR system does not require human interaction over the telephone as the user's interaction with the database is prede-termined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account infor-mation instantly and easily without having to speak directly to a person.

i-Tell IVR system is also used to gather information, as in the case of telephone surveys in which the user is prompted to an-swer questions by pushing the numbers on a touch-tone tele-phone.

SupportedsystemsCisco, Avaya, Asterisk, Nortel, Mitel, Alcatel, SIP, Panasonic ,…etc.

Introduction i-Tell is an IVR

(interactive voice response) telephony system, which enables people to interact with a database to acquire information from or enter data into the database using DTMF throw a touch-tone telephone.

Features Easy to use Drag and Drop

GUI Development Studio. Supports Analogue, SIP

trunks, and E1 trunks . Expandable from 2 to 500

channels per system. Write your own code in c#

beside studio Windows based application Using MYSQL database Connect to SQL, MYSQL,

oracle DB engines and any ODBC connection.

Connect to sockets TCP or UDP

Make all types of operations (Arithmetic , concatenate , substring , replace,....etc)

High Availability: Easy to use backup server in life time when main server down

Add , delete ,modify any flow in life time without stopping server

Generate real time reports to monitor status of your IVR system and flow with ability to generate historical ones

Alarming and monitoring sys-tems to help you maintaining you IVR system

Run more than one flow at the same time

No need to use any extra hardware in SIP mode.



I-Tell(IVR)

Our Clients



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