netviewer remote connections

7/25/2019 Netviewer Remote Connections

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Netviewer Remote ConnectionsEstablish Netviewer service connections with

SAP support

SAP Active Global SupportNovember 2010


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SAP AG 2010. All rights reserved. / Page 2

How to establish a SAP Netviewer Connection

Prerequisites and StepsOverview

Prerequisites

SAP software installation is registered at the SAP Service Marketplace (SMP)

A valid UserID (S-User) and a password

Internet Access with permission to download & run executables

How to set up and establish a Netviewer support connection

Open Access-Setup: http://service.sap.com/access-support

Login to SAP Service Marketplace

Maintain Connections and select a system

Activate connection type Netviewer (Full Access)

Dowload and/or execute Netviewer client

Open SAP Netviewer website: http://www.netviewer.com/sap-ags/en/index.html

Download or run client: http://www.netviewer.com/sap-ags/en/NV_o2m_Participant_EN.exe(no installation required, the executable can be used right away)

Enter the SessionID you received from SAP support engineer

DONE Your screen content is now shared with the support engineer!
http://service.sap.com/access-supporthttp://www.netviewer.com/sap-ags/en/index.htmlhttp://www.netviewer.com/sap-ags/en/NV_o2m_Participant_EN.exehttp://www.netviewer.com/sap-ags/en/NV_o2m_Participant_EN.exehttp://www.netviewer.com/sap-ags/en/NV_o2m_Participant_EN.exehttp://www.netviewer.com/sap-ags/en/NV_o2m_Participant_EN.exehttp://www.netviewer.com/sap-ags/en/index.htmlhttp://www.netviewer.com/sap-ags/en/index.htmlhttp://www.netviewer.com/sap-ags/en/index.htmlhttp://service.sap.com/access-supporthttp://service.sap.com/access-supporthttp://service.sap.com/access-support


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Login and Maintain Connections

Open Access-Setup:

http://service.sap.com/access-

support

Login to SAP Service Marketplace

with UserID and password

Click Maintain Connections
http://service.sap.com/access-supporthttp://service.sap.com/access-supporthttp://service.sap.com/access-supporthttp://service.sap.com/access-supporthttp://service.sap.com/access-support


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View Available Systems

View recently used systems

OR Use Search Criteria to find the

right system


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Select & Display a System

Display system details by

clicking on the System ID (SID)


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Choose Connection Type

Netviewer (Full Access)

Please IGNORE the warning

messages regarding SAProuter

and server definitions missing.

SAProuter is NOT required for

Netviewer via Internet.

Choose connection type

Netviewer (Full Access)


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Review Netviewer Connection Details

Maintain connection contact

details (Name, Phone number)

by choosing from the list of

registered key users

Click Save to activate the

Netviewer connection



Netviewer Connection Setup Complete

Connection type Netviewer

(Full Access) setup completed

If you want to remove the

connection type, click the

Trash Bin icon



Open SAP Netviewer Website

Open SAP Netviewer Website:

www.netviewer.com/sap-ags/en/

Choose Netviewer one2meet

participant program as default

sharing client.

Special versions: If advised by

your SAP support engineer, you

may also use one of the other

Netviewer versions.
http://www.netviewer.com/sap-ags/en/http://www.netviewer.com/sap-ags/en/http://www.netviewer.com/sap-ags/en/http://www.netviewer.com/sap-ags/en/http://www.netviewer.com/sap-ags/en/



Run/Save Netviewer Client Software

Run Netviewer client

OR Save software to your

computer and execute it

locally

Before using the client

software you will get asecurity warning this

executable is safe to use!



Enter Netviewer Session Number and

Start Screen Sharing

Enter the Netviewer Session ID you received from

your support engineer

Enter a name

Click Connect

Confirm the next two popups with Yes and OK

Your screen content is nowshared with the support engineer!



Application sharing options & features

Netviewer allows sharing specific windows or full desktop and provides applications

like Chat, File Transfer and many more.



Ending the Netviewer session

When ready to end the session, please click the X in the session panel on the left

hand side.


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Thank you!

netviewer remote connections

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