network and community design and facilitation

25
http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008 Hello Network and community design and facilitation; event design and facilitation 2000…..………2002……..2004……………..2006……..…..2007……..… 2008..

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Presentation delivered by Ed Mitchell at NCVO's Information Management Confererence, November 2008

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Page 1: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Hello

Network and community design and facilitation; event design and facilitation

2000…..………2002……..2004……………..2006……..…..2007……..… 2008..

Page 2: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Going to talk about...

“Our working practices are increasingly stretched across both online and offline worlds.

Simultaneously, new collaboration models are emerging for group decision making and stakeholder engagement.

We are living in a 'blended' environment. How can we make the most of the opportunities arising from this reality to achieve our organisational goals?

Ed will look at how to strategically plan and tactically deliver 'blended' collaboration models...”

Page 3: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

e.g...

Page 4: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

e.g...

Page 5: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

e.g...

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http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

e.g...

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http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

e.g....

Page 8: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

e.g...

Page 9: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

a cautionary tale...

"...walked into glastonbury without a ticket and sleep isn’t going to happen. The Verve were great. Work in 5 hours

and I’m still here…"

“…The Verve were brilliant - then saw a bit of Groove Armada , then Babyhead and finally (starting at 3am) The Egg..."

"... My head is in a right state! EVeryone at work knows I was there because I updated

my Facebook page (Doh!) so no lame excuse and sicky for me...what a

disaster!...”

Page 10: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Right then, let’s go

• Blended facilitation: quick definition• Context• Case study: Media Sandbox• Elements

Page 11: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

A working definition

‘Blended facilitation’ is an understanding of how to facilitate a group’s development using different tools and interventions in the two different domains (virtual

and physical) in a structured framework.

(Media Sandbox report, November 2008)

Page 12: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Context

Page 13: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Media Sandbox

Page 14: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Blended as an approach

Page 15: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Media Sandbox in iShed

iShed year 1 2 3

Media Sandbox as an open Community of Practice Yearly innovation focusKnowledge sharingLearning focus

Page 16: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Activities in a lifecycle

PlanTyp

e of

act

ivity

Time

Ideas:surfaceassess

Pilots do R&D

Lessons learnt and

showcase

Pre-event Event Projects Event

Blended communication and facilitation:

Extract and share stories / lessons

Panel decision

Project

Page 17: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Knowledge assets

Domain mapIdea sheetsRecording of eventSuccess criteria

Blog postsInterviewsGroup bookmarksNewsletter updatesMailing list content

Lessons learntPilot showcaseMetricsOpen discussion

Project

Knowledgeassets

Page 18: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Blended as an approach

Launch event•Community building•Knowledge networking•Assets:•Success criteria•Domain mindmap•Photos•Videos

Progress and final events•Workshops in progress•Projects showcase•Open discussion•Salon dinners

Open innovation•Collaboration•Journal writing•Mailing list•Asset improvement•PR

Preparation•Commission structure•Partnerships•Social model

Results•Projects online•Case studies•Reviews•Knowledge re-use

Sandbox Month 0 1-3 5

Virtual

Physical

activity

Page 19: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

A community asset in both domains

Page 20: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Knowledge networking

Page 21: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Communications and facilitation

Understand posts

and intera

ctions, dige

st, re-purpose

Physical event

Newsletter

Blog posts

Other ongoing facilitation actions: Face to face and virtual: blended

• General knowledge sharing and announcements: open mailing list • Projects’ P2P knowledge sharing: closed mailing list, dinners, working in the studio• Informal private facilitation: phone, email, IM, f2f• Informal P2P knowledge sharing: phone, email, IM, f2f

Upload event asse

ts

Understand posts

and intera

ctions, dige

st, re-purpose

Physical event

Upload event asse

ts

NewsletterNewsletter Newsletter

Blog posts Blog posts

Sandbox Month 1 2

Page 22: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Who is doing what?

Website:Scheme overview

EventsProject outlinesProject journals

LinksContact

iShed

Working on pilotPublishing reports on pilotDiscussing with comments

Facilitating: InterviewsIssue resolutionEncouraging

ReportingSummarisingRe-purposingFacilitating

Projects

Wider community members

Commenting on the siteDiscussing on listSharing bookmarks, photos, tags, pictures, videos

Re-telling stories

Page 23: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Roles

• Organisational engagement planner• Online facilitator• Offline facilitator• Assessor and reviewer• ‘Blended’ facilitator• Technology Steward• Social Reporter

Page 24: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Report and links

•Media Sandbox case study–http://www.edmitchell.co.uk/blog/2008/11/14/media_sandbox_final_report/

•Contactivity report–http://www.knowledgeboard.com/item/2700

•David Wilcox–http://www.socialreporter.com

•Nancy White–http://www.fullcirc.com

•Jack Martin Leith–http://www.jackmartinleith.com/?page_id=226

•Unbla paper: knowledge as a social construct–http://www.qualitative-research.net/index.php/fqs/article/view/415/900

•iShed–http://www.ished.org.uk

•Delicious–http://www.delicious.com/edmittance

•blended•facilitation•mediasandbox

Page 25: Network and community design and facilitation

http://www.edmitchell.co.uk NCVO Information 2.0 Conference 2008

Thank you

http://[email protected]

AKA:edmittancehttp://icanhascheezburger.com/