network bullet camera - hikvision

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Network Bullet Camera

Quick Start Guide

UD04285B

Network Bullet Camera·Quick Start Guide

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1 Quick Start Guide

COPYRIGHT © 2017 Hangzhou Hikvision Digital Technology Co., Ltd.

ALL RIGHTS RESERVED.

Any and all information, including, among others, wordings, pictures,

graphs are the properties of Hangzhou Hikvision Digital Technology

Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).

This user manual (hereinafter referred to be “the Manual”) cannot

be reproduced, changed, translated, or distributed, partially or

wholly, by any means, without the prior written permission of

Hikvision. Unless otherwise stipulated, Hikvision does not make any

warranties, guarantees or representations, express or implied,

regarding to the Manual.

About this Manual

This Manual is applicable to 4Axx Network Camera.

The Manual includes instructions for using and managing the

product. Pictures, charts, images and all other information

hereinafter are for description and explanation only. The

information contained in the Manual is subject to change, without

notice, due to firmware updates or other reasons. Please find the

latest version in the company website

(http://overseas.hikvision.com/en/).

Please use this user manual under the guidance of professionals.

Trademarks Acknowledgement

and other Hikvision’s trademarks and logos are the

properties of Hikvision in various jurisdictions. Other trademarks and

logos mentioned below are the properties of their respective

owners.

http://overseas.hikvision.com/en/


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2 Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE

PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND

FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,

AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,

INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,

SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL

HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE

LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR

INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR

LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF

DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF

THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF

PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL

NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION,

PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER

ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET

SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY

TECHNICAL SUPPORT IF REQUIRED.

SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL

RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS

PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE

APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT

THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.


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3 IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE

APPLICABLE LAW, THE LATER PREVAILS.

Regulatory Information

FCC Information

FCC compliance: This equipment has been tested and found to

comply with the limits for a digital device, pursuant to part 15 of the

FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment

in a residential area is likely to cause harmful interference in which

case the user will be required to correct the interference at his own

expense.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is

subject to the following two conditions:

1. This device may not cause harmful interference. 2. This device must accept any interference received, including

interference that may cause undesired operation.

EU Conformity Statement

This product and - if applicable - the supplied

accessories too are marked with "CE" and comply

therefore with the applicable harmonized European

standards listed under the EMC Directive 2014/30/EU, the RoHS

Directive 2011/65/EU.


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4 2012/19/EU (WEEE directive): Products marked

with this symbol cannot be disposed of as unsorted

municipal waste in the European Union. For proper

recycling, return this product to your local supplier

upon the purchase of equivalent new equipment, or dispose of it at

designated collection points. For more information see:

www.recyclethis.info

2006/66/EC (battery directive): This product

contains a battery that cannot be disposed of as

unsorted municipal waste in the European Union.

See the product documentation for specific battery

information. The battery is marked with this symbol,

which may include lettering to indicate cadmium (Cd), lead (Pb), or

mercury (Hg). For proper recycling, return the battery to your

supplier or to a designated collection point. For more information

see: www.recyclethis.info

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (A)/NMB-3(A) standards

requirements.

Safety Instruction

These instructions are intended to ensure that user can use the

product correctly to avoid danger or property loss.

The precaution measure is divided into “Warnings” and “Cautions”

Warnings: Serious injury or death may occur if any of the warnings

are neglected. Cautions: Injury or equipment damage may occur if any of the

cautions are neglected.

http://www.recyclethis.info/

http://www.recyclethis.info/


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Warnings ● Proper configuration of all passwords and other security

settings is the responsibility of the installer and/or end-user.

● In the use of the product, you must be in strict compliance with

the electrical safety regulations of the nation and region. Please

refer to technical specifications for detailed information.

● Input voltage should meet both the SELV (Safety Extra Low

Voltage) and the Limited Power Source with 24 VAC or 12 VDC

according to the IEC60950-1 standard. Please refer to technical

specifications for detailed information.

● Do not connect several devices to one power adapter as

adapter overload may cause over-heating or a fire hazard.

● Please make sure that the plug is firmly connected to the power

socket. When the product is mounted on wall or ceiling, the

device shall be firmly fixed.

Warnings Follow these

safeguards to prevent

serious injury or death.

Cautions Follow these

precautions to prevent

potential injury or material

damage.


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6 ● If smoke, odor or noise rise from the device, turn off the power

at once and unplug the power cable, and then please contact

the service center.

Cautions ● Make sure the power supply voltage is correct before using the

camera.

● Do not drop the camera or subject it to physical shock.

● Do not touch sensor modules with fingers. If cleaning is

necessary, use clean cloth with a bit of ethanol and wipe it

gently. If the camera will not be used for an extended period,

please replace the lens cap to protect the sensor from dirt.

● Do not aim the camera at the sun or extra bright places.

Blooming or smearing may occur otherwise (which is not a

malfunction), and affect the endurance of sensor at the same

time.

● The sensor may be burned out by a laser beam, so when any

laser equipment is in using, make sure that the surface of

sensor will not be exposed to the laser beam.

● Do not place the camera in extremely hot, cold (the operating

temperature shall be-30°C ~+60°C, or -40°C ~ +60°C if the

camera model has an “H” in its suffix), dusty or damp locations,

and do not expose it to high electromagnetic radiation.

● To avoid heat accumulation, good ventilation is required for

operating environment.

● Keep the camera away from liquid while in use.


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7 ● While in delivery, the camera shall be packed in its original

packing, or packing of the same texture.

● Regular part replacement: a few parts (e.g. electrolytic

capacitor) of the equipment shall be replaced regularly

according to their average enduring time. The average time

varies because of differences between operating environment

and using history, so regular checking is recommended for all

the users. Please contact with your dealer for more details.

● Improper use or replacement of the battery may result in

hazard of explosion. Replace with the same or equivalent type

only. Dispose of used batteries according to the instructions

provided by the battery manufacturer.

● If the product does not work properly, please contact your

dealer or the nearest service center. Never attempt to

disassemble the camera yourself. (We shall not assume any

responsibility for problems caused by unauthorized repair or

maintenance.)

0504051070109


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Table of Contents 1 Appearance Description ................................................................. 9

1.1 Overview ......................................................................... 9 1.2 Micro SD Card Installation ............................................. 10

2 Installation .................................................................................... 12 Ceiling Mounting ........................................................... 13 2.1

Wall Mounting with a Junction Box ............................... 17 2.2

Wall Mounting with a Gang Box .................................... 18 2.3

3 Setting the Network Camera over the LAN .................................. 19 Wiring ........................................................................... 19 3.1

Activating the Camera ................................................... 20 3.2

Activation via Web Browser ................................ 20 3.2.1

Activation via SADP Software ............................. 21 3.2.2

Modifying the IP Address .............................................. 23 3.3

4 Accessing via Web Browser .......................................................... 26 5 Operating via Hik-Connect App .................................................... 28

5.1 Enable Hik-Connect Service on Camera ......................... 28 Enable Hik-Connect Service via SADP Software .. 28 5.1.1

Enable Hik-Connect Service via Web Browser .... 29 5.1.2

5.2 Hik-Connect Setup ........................................................ 31 5.3 Adding Camera to Hik-Connect ..................................... 31 5.4 Initializing the Memory Card ......................................... 33


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1 Appearance Description

1.1 Overview

The overview of the network bullet camera is shown below.

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DC

12V

ALA

RM

ING

1A

1B

VIEOD

2

3 4 5

6

10

9

7

11

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Overview Figure 1-1

Description Table 1-1

No. Description

1 Photoresistor

2 Lens

3 Sun Shield

4 3-axis Bracket

5 Network Cable Interface


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No. Description

6 Power Cable Interface

7 Alarm Cable Interface

8 Video Cable Interface

9 Audio Out

10 Audio In

11 Reset Button

12 Micro SD Card Slot

13 Serial Port

The standard power supply is 12V DC or 24V AC, please make sure

your power supply matches with your camera.

Press RESET about 10s when the camera is powering on or

rebooting to restore the default settings, including the user name,

password, IP address, port No., etc.

1.2 Micro SD Card Installation

This series of camera supports micro SD card installation. Please

follow the steps below to install the micro SD card.

1. Loosen the two lock screws at the bottom of the bullet camera,

and then remove the slot cover.


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Slot Cover

Figure 1-2 Remove Card Cover

2. Insert the SD card into the SD card slot.

Micro SD Card

Figure 1-3 Insert the Card

3. (Optional) Push the inserted micro SD card inside to remove the

micro SD card.

Re-install the card cover and fasten the two screws to complete the

installation.


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2 Installation

Before you start:

● Make sure the device in the package is in good condition and all

the assembly parts are included.

● The standard power supply is 12V DC or 24V AC, please make

sure your power supply matches with your camera.

● Make sure all the related equipment is power-off during the

installation.

● Check the specification of the products for the installation

environment.

● Make sure that the wall is strong enough to withstand four

times the weight of the camera and the bracket.

For the camera that supports IR, you are required to pay attention to

the following precautions to prevent IR reflection:

● Dust or grease on the dome cover will cause IR reflection.

Please do not remove the dome cover film until the installation

is finished. If there is dust or grease on the dome cover, clean

the dome cover with clean soft cloth and isopropyl alcohol.

● Make sure that there is no reflective surface too close to the

camera lens. The IR light from the camera may reflect back into

the lens causing reflection.

● The foam ring around the lens must be seated flush against the

inner surface of the bubble to isolate the lens from the IR LEDS.

Fasten the dome cover to camera body so that the foam ring

and the dome cover are attached seamlessly.


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Ceiling Mounting 2.1

Steps:

1. Drill the screw holes and the cable hole in the ceiling according to

the supplied drill template.

Ceiling Mounting1

1:Screw Hole forBracket

2:Screw Hole for

Mounting Base

1

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2 2

2

2

Drill Template Figure 2-1

2. Fix the camera to the wall with the supplied screws.


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Please insert the expansion screws first if the camera is mounted

to the cement ceiling. And you can use the self-tapping screws

directly if camera is mounted to the wooden ceiling.

Install the Camera Figure 2-2

3. Adjust the surveillance angle.

1). Loosen No.1 lock screw to adjust the tilt angle [0 °~100°].

2). Loosen No.2 lock screw to adjust the pan angle [0°~360°].

3). Loosen No.3 lock screw to rotate the camera [0°~360°].

4). Tighten the lock screws.

A wrench is supplied to loosen and tighten the screws.


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0°~100°

0°~360°

0°~360°

1

2

3

Adjust the Surveillance Angle Figure 2-3

Supplied Wrench Figure 2-4

4. (Optional) Install the water-proof jacket for network interface.

It is recommended to adopt the water-proof jacket (supplied) for

the network interface when the camera is installed outdoor.

1). If the network cable has been settled down, cut off the plug of

the network cable first.

2). Route the network cable through the following components in

sequence: fix nut, water-proof ring, and the main body of the

water-proof jacket, as shown in the figure.


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16 3). Insert the water-proof ring into the main body of the

water-proof jacket, to increase the sealing ability of the

components.

4). Wire the plug and network cables up.

5). Fix the O-ring to the network interface of the camera, and

then connect the network cables.

6). Wrap the network interface with the main body of the

water-proof jacket, and then rotate the fix nut clockwise to

assemble it to the main body of the water-proof jacket.

Network Interface O-ring Plug Water-proof Jacket Water-proof Ring Fix Nut Network Cable

Install the Water-proof Jacket Figure 2-5


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Wall Mounting with a Junction Box 2.2

Steps:

1. Drill the screw hole and cable hole according to the supplied drill

template (shown as Figure 2-1).

2. Align the screw holes of the junction box to the drill template, and

fix the junction box to the wall with screws.

3. Route the cables.

4. Fix the camera to the junction box with screws.

5. Adjust the surveillance angle according to step 3 in Chapter 2.1.

6. Install the water-proof jacket according to step 4 in Chapter 2.1.

Drill Template

Installation with a Junction Box Figure 2-6


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Wall Mounting with a Gang Box 2.3

An adapter plate should be purchased separately if you mount the

camera to a gang box.

Steps:

1. Install the adapter plate to the gang box.

2. Route the cables.

3. Fix the camera to the adapter plate with screws.

4. Adjust the surveillance angle according to step 3 in Chapter 2.1.

5. Install the water-proof jacket according to step 4 in Chapter 2.1.

Adapter Plate

Figure 2-7 Installation with a Gang Box


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3 Setting the Network Camera over the LAN

Note:

You shall acknowledge that the use of the product with Internet

access might be under network security risks. For avoidance of any

network attacks and information leakage, please strengthen your

own protection.

If the product does not work properly, contact your dealer or the

nearest service center for help.

Wiring 3.1

Connect the camera to network according to the following figures.

半球

Network Cableor

Network Camera

Computer

Connecting Directly Figure 3-1

网络交换机

半球

Network Cable

Network Cable

or

or

Network Camera Computer

Connecting via a Switch or a Router Figure 3-2


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Activating the Camera 3.2

You are required to activate the camera first by setting a strong

password for it before you can use the camera.

Activation via Web Browser, Activation via SADP, and Activation via

Client Software are all supported. We will take activation via SADP

software and Activation via Web Browser as examples to introduce

the camera activation.

Note:

Refer to the User Manual of Network Camera for Activation via

Client Software.

Activation via Web Browser 3.2.1

Steps:

1. Power on the camera. Connect the camera to your computer or

the switch/router which your computer connects to.

2. Input the IP address into the address bar of the web browser, and

press Enter to enter the activation interface.

Notes:

The default IP address of the camera is 192.168.1.64.

The computer and the camera should belong to the same

subnet.

For the camera enables the DHCP by default, you need to use

the SADP software to search the IP address.


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Activation Interface(Web) Figure 3-3

3. Create a password and input the password into the password

field.

STRONG PASSWORD RECOMMENDED– We highly

recommend you create a strong password of your own

choosing (using a minimum of 8 characters, including

upper case letters, lower case letters, numbers, and

special characters) in order to increase the security of

your product. And we recommend you reset your

password regularly, especially in the high security

system, resetting the password monthly or weekly can

better protect your product.

4. Confirm the password.

5. Click OK to save the password and enter the live view interface.

Activation via SADP Software 3.2.2

SADP software is used for detecting the online device, activating the

camera, and resetting the password.


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22 Get the SADP software from the supplied disk or the official website,

and install the SADP according to the prompts.

Follow the steps to activate the camera.

Steps:

1. Run the SADP software to search the online devices.

2. Check the device status from the device list, and select the

inactive device.

Select inactive device.

Input and confirm password.

SADP Interface Figure 3-4

Note:

The SADP software supports activating the camera in batch. Refer

to the user manual of SADP software for details.

3. Create and input the new password in the password field, and

confirm the password.


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23 STRONG PASSWORD RECOMMENDED– We highly

recommend you create a strong password of your own

choosing (using a minimum of 8 characters, including

upper case letters, lower case letters, numbers, and

special characters) in order to increase the security of

your product. And we recommend you reset your

password regularly, especially in the high security

system, resetting the password monthly or weekly can

better protect your product.

Note:

You can enable the Hik-Connect service for the device during

activation. Refer to Chapter 5.1 for detailed information.

4. Click Activate to start activation.

You can check whether the activation is completed on the popup

window. If activation failed, make sure that the password meets

the requirement and try again.

Modifying the IP Address 3.3

Purpose:

To view and configure the camera via LAN (Local Area Network), you

need to connect the network camera in the same subnet with your

PC.

Use the SADP software or client software to search and change the

IP address of the device. We take modifying the IP Address via SADP

software as an example to introduce the IP address modification.

For IP address modification via client software, refer to the user

manual of client software.


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24 Steps:

1. Run the SADP software.

2. Select an active device.

3. Change the device IP address to the same subnet with your

computer by either modifying the IP address manually or checking

the checkbox of Enable DHCP.

Modify the IP Address Figure 3-5


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25 Note:

You can enable the Hik-Connect service for the device during

activation. Refer to Chapter 5.1 for detailed information.

4. Input the admin password and click Modify to activate your IP

address modification.

The batch IP address modification is supported by the SADP. Refer to

the user manual of SADP for details.


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4 Accessing via Web Browser

System Requirement:

Operating System: Microsoft Windows XP SP1 and above version

CPU: 2.0 GHz or higher

RAM: 1G or higher

Display: 1024×768 resolution or higher

Web Browser: Internet Explorer 8.0 and above version, Apple Safari

5.0.2 and above version, Mozilla Firefox 5.0 and above version and

Google Chrome 18 and above version

Steps:

1. Open the web browser.

2. In the browser address bar, input the IP address of the network

camera, and press the Enter key to enter the login interface.

Note:

The default IP address is 192.168.1.64. You are recommended

to change the IP address to the same subnet with your

computer.

3. Input the user name and password.

The admin user should configure the device accounts and

user/operator permissions properly. Delete the unnecessary

accounts and user/operator permissions.

Note:

The device IP address gets locked if the admin user performs 7

failed password attempts (5 attempts for the user/operator).


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27 4. Click Login.

Login Interface Figure 4-1

5. Install the plug-in before viewing the live video and managing the

camera. Follow the installation prompts to install the plug-in.

Note:

You may have to close the web browser to finish the installation of

the plug-in.

Download Plug-in Figure 4-2

6. Reopen the web browser after the installation of the plug-in and

repeat steps 2 to 4 to login.

Note:

For detailed instructions of further configuration, please refer to

the user manual of network camera.


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5 Operating via Hik-Connect App

Purpose:

Hik-Connect is an application for mobile devices. With the App, you

can view live image of the camera, receive alarm notification and so

on.

Note:

Hik-Connect service is not supported by certain camera models.

5.1 Enable Hik-Connect Service on Camera

Purpose:

Hik-Connect service should be enabled on your camera before using

the service.

You can enable the service through SADP software or web browser.

Enable Hik-Connect Service via SADP Software 5.1.1

Steps:

1. Check the checkbox of Enable Hik-Connect on:

1). "Activate the Device" page during camera activation, refer to

Chapter 3.2.2.

2). Or "Modify Network Parameters" page during modifying IP

address, refer to Chapter 3.3.

2. Create a verification code or change the verification code.


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Verification Code Setting (SADP) Figure 5-1

Note:

The verification code is required when you add the camera to

Hik-Connect app.

3. Click and read "Terms of Service" and "Privacy Policy".

4. Confirm the settings.

Enable Hik-Connect Service via Web Browser 5.1.2

Before you start:

You need to activate the camera before enabling the service. Refer to

Chapter 3.2.


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30 Steps:

1. Access the camera via web browser. Refer to Chapter 4.

2. Enter platform access configuration interface: Configuration >

Network > Advanced Settings > Platform Access

Platform Access Configuration (Web) Figure 5-2

3. Select Platform Access Mode as Hik-Connect.

4. Check the checkbox of Enable.

5. Click and read "Terms of Service" and "Privacy Policy" in pop-up

window.

6. Create a verification code or change the verification code for the

camera.

Note:

The verification code is required when you add the camera to

Hik-Connect app.

7. Save the settings.


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5.2 Hik-Connect Setup

Steps:

1. Download and install the Hik-Connect app by searching

“Hik-Connect” in App Store or Google PlayTM.

2. Launch the app and register for a Hik-Connect user account.

3. Log in Hik-Connect app after registration.

5.3 Adding Camera to Hik-Connect

Before you start:

You need to enable the Hik-Connect service on camera before

adding it to your Hik-Connect account. Refer to Chapter 5.1.

Steps:

1. Use a network cable to connect the camera with a router if the

camera does not support Wi-Fi.

Figure 5-3 Connect a Router

Note:

After the camera connects to the network, please wait one minute

before any operation on the camera using Hik-Connect app.

2. In the Hik-Connect app, tap “+” on the upper-right corner and

then scan the QR code of the camera to add the camera.


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32 You can find the QR code on the camera or on the cover of the

Quick Start Guide of the camera in the package.

Figure 5-4 Scan QR Code

Note:

If the QR code is missing or too blur to be recognized, you can also

add the camera by tapping the icon and inputting the

camera's serial number.

3. Input the verification code of your camera.

Note:

● The required verification code is the code you create or

change when you enabling Hik-Connect service on camera.

● If you forget the verification code, you can check the current

verification code on Platform Access configuration page via

web browser.

4. Follow the prompts to set the network connection and add the

camera to your Hik-Connect account.

Note:

For detailed information, refer to the user manual of the

Hik-Connect app.


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5.4 Initializing the Memory Card

Steps:

Check the memory card status by tapping on the Storage Status in

the Device Settings interface.

If the memory card status displays as Uninitialized, tap to initialize it.

The status will then change to Normal. You can then start recording

any event triggered video in the camera such as motion detection.

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