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Network Surveillance Server

Release Note Software Version 1.6.5

NSR-500 Series Revision 1 (Last Modified: June, 30, 2014)

© 2014 Sony Corporation

Copyright Notice ©2010 Sony Corporation. All rights reserved. This document may not be reproduced, translated or reduced to any machine readable form in whole or in part, without prior written approval from Sony Corporation. SONY CORPORATION PROVIDES NO WARRANTY WITH REGARD TO THIS DOCUMENT OR INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS DOCUMENT OR SUCH INFORMATION. IN NO EVENT SHALL SONY CORPORATION BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS DOCUMENT OR INFORMATION CONTAINED HEREIN OR THE USE THEREOF. Sony Corporation reserves the right to make any modification to this document or the information contained herein at any time without notice. Trademarks Microsoft, Windows, Internet Explorer, Aero, Windows Vista and Windows 7 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries." Moreover, all other brands and product names are trademarks or registered trademarks of their respective owners. ® and ™ are not used in the text.

Index

１ Overview ................................................................................................................................ 1 １-１ Additional features by V1.6.5 ....................................................................................... 1 １-１-１ Support for Sony 360-degree hemispheric-view network camera (SNC-HM662) ......... 1 １-１-２ Support for Additional Cameras .......................................................................... 1 １-１-３ Support for Turkish .............................................................................................. 1

１-２ Software Release Version Table ................................................................................... 2 １-３ Supported Camera Information (firmware version information) .............................. 3

２ Important notes ..................................................................................................................... 9 ３ Note ...................................................................................................................................... 10 ３-１ Installation / System Configuration .......................................................................... 10 ３-１-１ Notes Concerned with Using Monitors ............................................................. 11 ３-１-２ Notes Concerned with Using NSBK-EB05 Analog Encoder Board ................ 13 ３-１-３ Notes Concerned with Using HDMI Audio ....................................................... 14

３-２ Device registration ...................................................................................................... 14 ３-３ Main Window - Monitoring ........................................................................................ 15 ３-４ Main Window - Play back control .............................................................................. 15 ３-５ Alarm Notification / Alarm History ........................................................................... 15 ３-６ Search Window ............................................................................................................ 16 ３-７ Device Configuration .................................................................................................. 16 ３-８ Server Configuration .................................................................................................. 21 ３-９ Schedule Configuration .............................................................................................. 21 ３-１０ User Configuration .................................................................................................. 22 ３-１１ Export ....................................................................................................................... 22 ３-１２ 3rd Vendor Camera .................................................................................................. 22 ３-１３ Others ....................................................................................................................... 24

４ Limitations ........................................................................................................................... 26 ４-１ Resolved Limitations in V1.6.5 .................................................................................. 26 ４-２ Known Limitations ..................................................................................................... 27 ４-２-１ Limitations Concerned with NSR-500 RAID ................................................... 27 ４-２-２ Limitations Concerned with Using NSBK-EB05 Analog Encoder Board ...... 28 ４-２-３ Installation / System Configuration .................................................................. 28 ４-２-４ Device Registration ............................................................................................ 28 ４-２-５ Main Window - Search and Play back .............................................................. 29 ４-２-６ Main Window - Monitoring ................................................................................ 30

４-２-７ Analog Camera Control...................................................................................... 31 ４-２-８ Alarm Notification / Alarm History ................................................................... 32 ４-２-９ Search Window ................................................................................................... 32 ４-２-１０ Device Configuration ...................................................................................... 33 ４-２-１１ Server Configuration ...................................................................................... 35 ４-２-１２ Action Configuration ...................................................................................... 35 ４-２-１３ Schedule Configuration .................................................................................. 35 ４-２-１４ Export .............................................................................................................. 37 ４-２-１５ Others .............................................................................................................. 37

５ Appendix .............................................................................................................................. 38 ５-１ Appendix of main features ......................................................................................... 38 ５-１-１ The difference between NSR-1000 series ......................................................... 38

５-２ Histories of additional features ................................................................................. 38 ５-２-１ Additional features by V1.6.4 ............................................................................ 38 ５-２-２ Additional features by V1.6.3 ............................................................................ 38 ５-２-３ Additional features by V1.6.2 ............................................................................ 40 ５-２-４ Additional features by V1.6.1 ............................................................................ 40 ５-２-５ Additional features by V1.6.0 ............................................................................ 42 ５-２-６ Additional features by V1.5.1 ............................................................................ 46 ５-２-７ Additional features by V1.5.0 ............................................................................ 46 ５-２-８ Additional features by V1.3.1 ............................................................................ 47 ５-２-９ Additional features by V1.3.0 ............................................................................ 48

５-３ Histories of resolved limitations ................................................................................ 48 ５-３-１ Resolved Limitations in V1.6.4 .......................................................................... 48 ５-３-２ Resolved Limitations in V1.6.3 .......................................................................... 49 ５-３-３ Resolved Limitations in V1.6.2 .......................................................................... 50 ５-３-４ Resolved Limitations in V1.6.1 .......................................................................... 50 ５-３-５ Resolved Limitations in V1.6.0 .......................................................................... 51 ５-３-６ Resolved Limitations in V1.5.1 .......................................................................... 54 ５-３-７ Resolved Limitations in V1.5.0 .......................................................................... 54 ５-３-８ Resolved Limitations in V1.3.1 .......................................................................... 56 ５-３-９ Resolved Limitations in V1.3.0 .......................................................................... 57 ５-３-１０ Resolved Limitations in V1.2.2 ...................................................................... 58

NSR-500 Series V1.6.5 Release Note

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１ Overview This release note provides the information for the software of the NSR-500 Series. For the RealShot Manager Advanced Client (IMZ-NS Series) software, please refer to the release note of the RealShot Manager Advanced included in the client software. And the items about RealShot Manager Advanced Client are marked as [RealShot Manager Advanced Client] in this document. Note RealShot Manager Advanced Client is a client software to operate NSR-500 series from a remote computer. １-１ Additional features by V1.6.5

１-１-１ Support for Sony 360-degree hemispheric-view network camera (SNC-HM662) Support is now provided for the Sony network camera SNC-HM662 (equipped with Panomorph lens by ImmerVision). (R412) Note For limitations on support for the above network cameras, please refer to Chapter 2 and later chapters also.

１-１-２ Support for Additional Cameras

Support is now provided for the following network cameras. SNC-CX600 SNC-WR600 SNC-WR602 SNC-XM632 SNC-XM635 SNC-XM637

Note Support for models whose release post-dates release of this software is based on currently planned model specifications. For limitations on support for the above network cameras, please refer to Chapter 2 and later chapters. For a list of other supported models, please refer to 1-3 Supported Camera Information (firmware version information).

１-１-３ Support for Turkish

Support is now provided for the Turkey GUI. (R433)


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１-２ Software Release Version Table

NSR-500

Series Version

NSR-500 Series Server

Software Version

NSR Client* [RealShot

Manager Advanced (Client)]

Version

Media File Player Version

V1.2.2 1.2.2.1 1.4.3.5 1.4.1.0

V1.3.0 1.3.0.2 1.4.4.7 1.4.2.2

V1.3.1 1.3.1.0 1.4.6.13 1.4.2.2

V1.5.0 1.5.0.7 1.5.0.7 1.5.0.3

V1.5.1 1.5.1.8 1.5.0.7 1.5.0.3

V1.6.0 1.6.0.792 1.6.0.792 1.6.0.19

V1.6.1 1.6.1.237 1.6.1.237 1.6.1.2

V1.6.2 1.6.2.82 1.6.2.82 1.6.2.0

V1.6.3 *1 1.6.3.268 1.6.3.268 1.6.3.3

V1.6.4 *1 1.6.4.3 1.6.3.268 1.6.4.1

V1.6.5 *1 1.6.5.192 1.6.5.192 1.6.5.56

*1 Please upgrade Central Configuration Tool, Recording Server Monitoring Tool and Recording Server Maintenance Tool to V1.1.1 or later if NSR-500 is upgraded to V1.6.3 or later. *Please refer to the installation manual to download the NSR Client Software from NSR-500 Series via FTP. *Please refer to the release note for the RealShot Manager Advanced and Media File Player which are included with RealShot Manager Advanced.


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Note Please refer to the material in the following link for detailed information about the version combination of recorder (Server/Client)/ Tool used in operation confirmation. ※http://www.sony.net/Products/IPELA/NSR/NSR500/ However, when changing some configurations, to avoid an incompatibility, it must be done on the Server or the Client written in same line of the list above.

１-３ Supported Camera Information (firmware version information)

Sony Camera Model Name Camera Firmware Version SNC-CH110 v1.79 or higher SNC-CH115 v1.79 or higher SNC-CH120 v1.79 or higher SNC-CH135 v1.79 or higher SNC-CH140 v1.79 or higher SNC-CH160 v1.79 or higher SNC-CH180 v1.79 or higher SNC-CH210 v1.79 or higher SNC-CH220 v1.79 or higher SNC-CH240 v1.79 or higher SNC-CH260 v1.79 or higher SNC-CH280 v1.79 or higher SNC-CM120 v1.11 or higher SNC-CS3 v1.08 or higher SNC-CS10 v1.06 or higher SNC-CS11 v1.06 or higher SNC-CS20 v1.11 or higher SNC-CS50 v2.33 or higher SNC-CX600 v1.12.0 or higher SNC-CX600W v1.7.0 or higher SNC-DF40 v1.18 or higher SNC-DF50 v1.23 or higher

http://www.sony.net/Products/IPELA/NSR/NSR500/


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SNC-DF70 v1.18 or higher SNC-DF80 v1.23 or higher SNC-DF85 v1.23 or higher SNC-DH110 v1.79 or higher SNC-DH110T v1.79 or higher SNC-DH120 v1.79 or higher SNC-DH120T v1.79 or higher SNC-DH140 v1.79 or higher SNC-DH140T v1.79 or higher SNC-DH160 v1.79 or higher SNC-DH180 v1.79 or higher SNC-DH210 v1.79 or higher SNC-DH210T v1.79 or higher SNC-DH220 v1.79 or higher SNC-DH220T v1.79 or higher SNC-DH240 v1.79 or higher SNC-DH240T v1.79 or higher SNC-DH260 v1.79 or higher SNC-DH280 v1.79 or higher SNC-DM110 v1.11 or higher SNC-DM160 v1.11 or higher SNC-DS10 v1.11 or higher SNC-DS60 v1.11 or higher SNC-EB600 v1.6.0 or higher SNC-EB600B v1.9.0 or higher SNC-EB630 v1.6.0 or higher SNC-EB630B v1.7.0 or higher SNC-EP520 v1.78 or higher SNC-EP521 v1.78 or higher SNC-EP580 v1.78 or higher SNC-EP550 v1.78 or higher SNC-ER520 v1.78 or higher


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SNC-ER521 v1.78 or higher SNC-ER580 v1.78 or higher SNC-ER585 v1.78 or higher SNC-ER585H v1.78 or higher SNC-ER550 v1.78 or higher SNC-EB520 v1.79 or higher SNC-EM520 v1.79 or higher SNC-EM521 v1.79 or higher SNC-EM600 v1.6.0 or higher SNC-EM601 v1.6.0 or higher SNC-EM630 v1.6.0 or higher SNC-EM631 v1.6.0 or higher SNC-EM602R v1.8.0 or higher SNC-EM632R v1.8.0 or higher SNC-HM662 v1.2.0 or higher SNC-P1 v1.30 or higher SNC-P5 v1.30 or higher SNC-RH124 v1.79 or higher SNC-RH164 v1.79 or higher SNC-RS44 v1.79 or higher SNC-RS46 v1.79 or higher SNC-RS84 v1.79 or higher SNC-RS86 v1.79 or higher SNC-RX530 v3.13/2.43 or higher SNC-RX550 v3.13/2.43 or higher SNC-RX570 v3.13/2.43 or higher SNC-RZ25 v1.40 or higher SNC-RZ30 v3.14/2.24 or higher SNC-RZ50 v2.43 or higher SNC-VB600 v1.8.0 or higher SNC-VB600B v1.8.0 or higher SNC-VB630 v1.8.0 or higher


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SNC-VB635 v1.12.0 or higher SNC-VM600 v1.8.0 or higher SNC-VM600B v1.8.0 or higher SNC-VM601 v1.8.0 or higher SNC-VM601B v1.8.0 or higher SNC-VM602R v1.8.0 or higher SNC-VM630 v1.8.0 or higher SNC-VM631 v1.8.0 or higher SNC-VM632R v1.8.0 or higher SNC-WR600 v1.12.0 or higher SNC-WR602 v1.12.0 or higher SNC-WR630 v1.10 or higher SNC-WR632 v1.10 or higher SNC-XM632 v1.12.0 or higher SNC-XM636 v1.12.0 or higher SNC-XM637 v1.12.0 or higher SNC-Z20 v1.06 or higher SNC-ZB550 v1.79 or higher SNC-ZM550 v1.79 or higher SNC-ZM551 v1.79 or higher SNC-ZP550 v1.78 or higher SNC-ZR550 v1.78 or higher SNT-EP104 v1.79 or higher SNT-EP154 v1.79 or higher SNT-EX101 v1.79 or higher SNT-EX101E v1.79 or higher SNT-EX104 v1.79 or higher SNT-EX154 v1.79 or higher SNT-V704 v2.16 or higher Axis Camera Model Name Camera Firmware Version


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Axis 206 v4.40 Axis 207 v4.40 Axis 207W v4.40.1 Axis 210 v4.40 Axis 210A v4.40.1 Axis 211 v4.40 Axis 211A v4.30 Axis 221 v4.45 Axis 209FD v4.47 Axis 209FD-R v4.47 Axis 209MFD v4.47 Axis 209MFD-R v4.47 Axis 216FD v4.40.1 Axis 216FD-V v4.40.1 Axis 216MFD v4.47 Axis 216MFD-V v4.47 Axis 225FD v4.45 Axis P3301 (*1) v5.01 Axis P3301-V (*1) v5.01 Axis 212PTZ v4.40 Axis 213PTZ with CM v4.35 Axis 214PTZ v4.40 Axis 215PTZ v4.40 Axis 232D+ v4.41 Axis 233D v4.48.1 Axis 241Q v4.30 Axis 241QA v4.30 Axis 241S v4.40 Axis 243Q Blade v4.45 Axis 243SA v4.45 Axis 247S v4.45 Axis Q7401 (*1) v5.01


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Axis Q7406 (*1) v5.01 *1 Supports only JPEG codec. IQinVision Camera Model Name Camera Firmware Version IQeye510 v2.8/6(080313) IQeye511 v2.8/6(080313) IQeye702 v2.8/6(080313) IQeye703 v3.0/2(090521) IQeye705 v3.0/2(090521) IQeye711 v3.0/2(090521) IQeye752 v3.0/2(090521) IQeye753 v3.0/2(090521) IQeye755 v3.0/2(090521)


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２ Important notes This chapter treats important notices for operation of NSR-500 Series.

・ If the power supply is interrupted while the unit is in operation, data may be

damaged. We RECOMMEND using an uninterruptible power supply (UPS) , or power off NSR-500 Series while power outage.(M12:92)

・ "Alarm Output" might be asserted about 2 seconds while NSR-500 Series boot

up.(M12:31)

・ Some problems in RealShot Manager Advanced Client and Media File Player which are included in the former version of NSR-500 are solved in this version. Please download them from the following web site and use them afterward upgrading if necessary. http://www.sony.net/Products/IPELA/NSR/NSR500/

・ Recorded images can vary in frame rate due to overload, network delay, etc.

These recorded images can be jumpy or look like fast-forwarding when played back. However, these movements are not caused by any image frame loss.

・ When you change H.264 Profile of SNC-xx600 series in NSR-500 with NSBK-DH05, the images of the cameras may turn to green. To avoid this malfunction, please apply the same profiles for all of the images to be used. Furthermore please do not change the settings during the operation. If this phenomenon occurs, configure the video settings again.



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３ Note This chapter treats items to be cared for usage.

３-１ Installation / System Configuration

・ Please make sure to synchronize times of the server and cameras with a NTP server when you use Edge Storage function.

・ Image packets might be lost when network load is high because Edge Storage

function works on RTP/UDP protocol.

・ [C] The installer obtained from the support website of RealShot Manager Advanced can be used to install RealShot Manager Advanced (Server) / RealShot Manager Lite and RealShot Manager Advanced (Client). The installer downloaded from the support website of NSR can be used to install RealShot Manager Advanced (Client) only. In the case of RealShot Manager Advanced (Client) upgrade, to avoid potential problems, please upgrade with installer obtained from the same website as that in previous installation or upgrade.

・ When you change time zone through the Setup Menu, time settings of existing recording/actions schedules are shifted. If you change time zone, please check out all the schedules and reconfigure them as needed. (VT1:2026)

・ If user changes the time zone setting on the ‘Setup Menu’ in the middle of

operation such as schedule recording, the time setting of scheduled recording setting or scheduled action setting change. In case of changing the time zone setting after configuring schedules, please make sure them and correct them if necessary. (VT1:2026)

・ Only one USB mouse and/or one USB keyboard should be connected with the

NSR-500 Series. It is not recommended to connect more than one USB mouse and. or USB keyboard or use of KVM switch. (VT1:1868)


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・ When you enter Community, Contact, Location, and Name in the SNMP configurations of the Setup Menu, the input values are automatically enclosed in double quotation marks. The double quotation marks, however, were not displayed in the input box with 1.3.0 or earlier versions, and you were not able to delete them. With V1.3.1, the marks have been displayed in the input box, and you can delete them if not needed. Also note that some SNMP managers cannot properly handle symbol characters including double quotation marks. (M14:266)

・ Do not start the machine while a USB flash memory is plugged. To use a USB

flash memory, plug it after the machine started, with the exception of which contains a USB installer. Starting the machine with a plugged USB flash memory may cause a start failure or misrecognition of the memory. To recover from such troubles, restart the machine with no USB flash memory plugged. (M14:148)

・ Currently after black out and power cut off happens to UPS, NSR can

shutdown automatically as configured. But it fails to come up infrequently after power recovery. It occurs when shutdown process of NSR and power recovery of UPS proceed almost the same time. So please kindly set the default 300 seconds of "Power off in seconds" which is configured in setup menu UPS, nor shorter than that period. For your safety, please make sure of NSR Power ON LED, after the power cut off happened and recovered on you. (V14N:v14026, M15:220)

３-１-１ Notes Concerned with Using Monitors

・ If you connect a monitor whose maximum resolution is not supported by NSR-500, and set the resolution as Auto, it will be configured as a maximum resolution; the Main window, etc. is displayed at the center in the largest size of supported resolutions. For example, when you connect a monitor whose maximum resolution is 1680x1050, the monitor's resolution goes to 1680x1050, and the Main window, etc. is displayed in the center area with the size of 1360x768. (M14:169)


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・ If you select a resolution which the monitor does not support, the resolution

goes to the maximum for the monitor. Please be aware of that. (M14:22)

・ In some monitors, the resolution does not automatically go to the highest though their maximum resolutions are supported by NSR-500, and the resolution is configured as Auto. In such a case, please select the highest resolution at the Setup Menu. (M14:22)

・ Actual resolution in this machine and that of shown in the monitor's indicator or so may differ each other in some monitors. Please be aware of that. (M14:22)

・ If your monitor can’t display 1024x768 normally, the Booting screen and/or the Shutdown screen can’t be displayed normally. (M14:144)

・ When you change connections of monitors, make sure to execute the change while the power to the machine is off. The monitor may have trouble in display if you change connections while it is powered. Changing connections of monitors means such cases below: - Replacing a monitor connected to the HDMI monitor connector with another one. - Replacing a monitor connected to the monitor connector 2 with another one. - Disconnecting a monitor connected to the HDMI monitor connector, and connecting it to the monitor connector 2. - Disconnecting a monitor connected to the monitor connector 2, and connecting it to the HDMI monitor connector. If the monitor goes wrong in display by changing connections while the power is on, push the power switch twice, or reconnect the previous monitor and execute shutdown to turn the power down, and then change the connections to the monitors again. Through the procedures above, you can fix the problem.

(M15:256)

・ If you power the machine on with both HDMI monitor connector and monitor


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connector 2 are disconnected, and connect a monitor to either connector, please note that the logon screen does not appear immediately. For a few seconds, it goes to the black-screen in case of HDMI monitor connector, or displays some messages in case of the monitor connector 2.(M15:266)

・ Do not connect two monitors together to both of the connectors, HDMI monitor and monitor 2. It may cause a trouble such as inability to display. In such a case, turn off the power of the main body by pushing the power switch twice, or by shutting down it, and then remove one of the monitors.(M15:266)

・ Some HDMI monitors can’t display normally at some resolutions, e.g. the whole screen becomes blue, even if the monitors support the resolutions. In such a case, turn off the power of the main body by pushing the power switch twice, and connect another monitor. Then, keep the monitor , or after changing the resolution and turning off the power of the main body, reconnect the original monitor.(M15:255)

・ When you use a television as a monitor, be sure to disable overscanning. The side edges of images cannot be displayed when overscanning is enabled.

・ NSBK-DH05 disables the deblocking filter. When you see video decoded by NSBK-DH05 on a big and bright screen, image noise may stand out. In such a case, we recommend lowering the brightness of the monitor.(M15:312)

３-１-２ Notes Concerned with Using NSBK-EB05 Analog Encoder Board

・ Do not start NSR-500 if any of channels connected via video input connectors has the signal of a video format different from the NSR-500 settings (configured on the [Video (Analog camera)] tab under [Setup Menu]). If NSR-500 is started with such connection and configuration, all monitor frames will display the message [VIDEO LOSS]. To display images of cameras properly, turn off NSR-500, input the signals of the same video format as configured in the Video settings, and restart NSR-500. Moreover, if it is during the operation of NSR-500 that a video format signal is changed to a different format from the


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settings, only that channel will display [VIDEO LOSS]. To display images properly, you just need to change the video format signal back to the configured setting; you do not need to restart NSR-500. (M15:100,171)

・ It occurs very rarely that the images of NSBK-EB05 are not displayed and go to VIDEO LOSS at startup of NSR-500. Please check that the images of NSBK-EB05 when you start NSR-500, and restart it if needed. (M16:175)

３-１-３ Notes Concerned with Using HDMI Audio

・ If the system is so busy that a value of the display image per second does not reach the frame rate in each monitor frame, HDMI audio may sometimes break for a moment. The break does not affect recording data. To avoid the break, please reduce the load of the system by reducing the number of monitor frames or lowering the bit rate and/or the frame rate of cameras, or please use the AUDIO OUT (line out). (M15:310)

・ When you use HDMI audio, a beep tone configured in manual action or

schedule action may not sound normally, depending on your monitor, It sometimes may not sound at all and at other times it may sound for only a short time. The frequency of occurrence of this phenomenon depends on HDMI audio control of your HDMI monitor. To avoid this phenomenon, please use the AUDIO OUT (line out). (M15:319)

３-２ Device registration

・ The following characters cannot be used in camera name (attempt at input will be prohibited). (V11N:556)

¥ / : , ; * ? " < > | [ ]

・ The camera servers SNT-EX104/EX154/EP104/EP154 can have different IP addresses by the video channels in it. For this reason, when registering two or more camera servers by specifying the IP address with the automatic camera registration or multiple camera registration features, a group of continuous IP addresses cannot be assigned to the one camera server.


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To prevent this, register a camera server one by one, or after specifying the IP addresses on the camera server in advance, register them with the multiple camera registration feature without specifying another IP address. (V11R:435)

・ When registering many (e.g. 64) cameras with Multiple Camera Registration

at one time, NSR performance becomes worse for a while. In such condition, if you log off NSR and log on again, it may fail. Please wait several minutes after registration. (V11N:461)

３-３ Main Window - Monitoring

・ Do not monitor camera images by a browser while Edge Storage function is active because fetching the images from the camera cannot work correctly in such a situation.

・ The DIRECT PTZ function is not supported on camera servers SNT-EX/EP series connected to analog cameras. To achieve this function, use the buttons in the Camera Control pane or the remote controller. (V11N:401)

・ If the system is so busy that a value of the display image per second does not

reach the frame rate in each monitor frame, video may delay a few seconds than real time and audio may become disordered to synchronize audio and video. The problem does not affect recording data. To avoid the problem, please reduce the load of the system by reducing the number of monitor frames or lowering the bit rate and/or the frame rate of cameras. (M15:310,M16:374)

３-４ Main Window - Play back control

・ If a number of alarms occur continuously, multiple alarms look like combined on the timeline. Although user may not know switching alarms even if user clicks next/previous alarm button, user can make sure that switching by displayed time on the monitor frame. (VT1:1865)

３-５ Alarm Notification / Alarm History

・ Alarm information during log off is not listed in the “Alarm History Pane”. To


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confirm such information, press Open Log Window on the Main screen and select Event/Alarm from the Log Type.(VT1:1897)

・ When the SNT-V704 detects the sensor alarm, the number of channels

registered to the NSR-500 Series are listed in the alarm history at the bottom of the main GUI. (VT1:1707)

３-６ Search Window

・ Images which are recorded by Edge Storage function during manual recording and out of scheduled recording period will deleted without saving in the server. Furthermore, those cannot be played during downloading from the camera.

・ Up to 100 records which are searched in the search window can be deleted with selecting them at the same moment. Although user can select up to 100 records, it is recommended to select less than 100 records for stability behavior of the NSR-500 Series. Or retrieving might take much time. (VT1:1844)

３-７ Device Configuration

This section describes precautions on use of camera or setting. For other restrictions or precautions, refer to the User’s guide or release note for the camera.

・ If the codec of [Schedule Record], [Event/Alarm Record], and [Monitoring] are

set to JPEG, the framerate can be set to different value. At that time, if the framerate for [Schedule Record] or [Event/Alarm Record] is specified to a value lower than the framerate of received stream (*1), the specified framerate may not be achieved in JPEG frame sampling. To avoid this, please specify the framerate to the same value or specify it to a higher value than the target framerate. (V16R:296) (*1)Stream shall be sent with the highest framerate among the three

values. (*2) (*2)It's assumed that camera shall send the stream in the same framerate

as requested by this system.


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・ When using Edge Storage function, please confirm the following notes. The Edge Storage function belongs to cameras and is restricted by its

specification. Please refer to the document of Cameras to get details; recordable period, condition of recording, and so on.

This function is unavailable when [Use Proxy] is configured in [General] tab of [Device] (camera) configuration.

The port number 554 is fixed for downloading recorded images from cameras to RealShot Manager Advanced. Images in the memory of cameras are deleted after completion of the downloading.Image1 is used for alarm recording and Image2 for schedule recording if video settings between Image1 and Image2 are deferent. In this case, the setting for Edge Storage prefers Image2, giving priority to the schedule setting.

Once this function is disabled, the setting in camera will also be disabled and all image data in the memory of the camera will be erased.

If you configure the system by [Auto Record Settings] of [Easy Setup], this function will be disabled both on the server and cameras.

When multiple networks are configured in [Configuration] [Server] [General] [Network], [Setup]-[Edge Storage]-[Monitored IP address] might not hold a proper value: the IP address of network to which the camera is connected. In such a case, edit rsmsystem.conf which exists in the installation folder of RealShot Manager Advanced, and configure the IP address of network to be monitored. Afterwards saving the configuration, you need to reboot the PC in which RealShot Manager Advanced is installed.

To use this function, Network1 must be used to connect cameras which have Edge Storage.

・ When using JPEG with image sizes in excess of 1280x720, frame rate settings can sometimes exceed the performance limitations of the camera. Please make settings after verifying the camera limitations. (V13R:384)

・ To use the alarm output function of a camera, enable it in the camera trigger

setting and make sure to set "Toggle Mode" through a web browser prior to use.


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(VT1:2037)

・ Regarding following cameras, when user uses the VMD (Camera), codec setting shall be set as MPEG4. (VT1:1866) SNC-RZ25, SNC-P5, SNC-CS10, SNC-CS11, SNC-P1, SNC-DF70, SNC-DF40

・ Regarding following cameras, if user use the VMD (Camera) with the codec as

MPEG4, the frame rate is limited as 20 fps with NTSC or 16 fps with PAL. If VMD (Camera) is disabled after enabled, maximum frame rate setting becomes available after other resolutions are selected once. (VT1:2016) SNC-RZ50, SNC-CM120, SNC-CS50, SNC-CS20, SNC-DM160, SNC-DM110, SNC-DS60, SNC-DS10, SNC-DF85, SNC-DF80, SNC-DF50, SNC-RX570, SNC-RX550, SNC-RX530

・ Note that some cameras do not support the camera direct panning/tilting

function and area zoom function. If you use the camera server together with the cameras, check the manual to see if the cameras to be used support the above functions. (VT2:776)

・ There are some restrictions when H.264 is selected for the cameras below:

SNC-CS50, SNC-DF50, SNC-DF80, SNC-DF85, SNC-RX530, SNC-RX550, SNC-RX570, SNC-RZ50

・ Another codec cannot be selected at the same time. ・ VMD(Camera) and VMF function does not work despite those settings are

available in the [VMD] tab of the configuration screen. Please use the VMD(Recorder) when H.264 is selected.

・ The image size of more than QVGA(320x240) is selected, the maximum frame rate is limited at the transmission side as follows:

NTSC: 10 fps or less PAL: 8 fps or less

・ If the cameras mentioned below uses the MPEG4 codec with the image size of


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more than 384x288, the maximum frame rate is limited at transmission side. (V11N:59) SNC-CS50, SNC-DF50,SNC-DF80,SNC-DF85, SNC-RX530,SNC-RX550, SNC-RX570, SNC-RZ50 ・ 15(NTSC)/20(PAL) fps or less with the stabilizer set to on ・ 20(NTSC)/16(PAL) fps or less when the dual codec including JPEG and

anything is selected, or while the motion detection is working

・ When you want to select the image size of more than 4CIF on the SNC-DF85, the firmware version of the camera should be V1.20 or higher. If the former version, do not select 4CIF in the image size setting. (V11N:226)

・ To configure the camera protocol on camera servers SNT-EX series connected to

analog cameras, access the setting page through the web browser of the SNT-EX series. (V11N:169)

・ With regard to the SNT-EX154, audio data of channel 1 only is output through CH1 AUDIO OUT connector of the SNT-EX154.(V11N:283)

・ I/O pins of the SNT-EX series are shared with all the video channels. It is

possible for the channel 1 to use all the I/O pins, or for each channel to use each pin one by one. If the output pins are shared with two or more video channels, there may be some inconsistencies occurring. To work around this, it is recommended to assign output pins to any one of the channels. (V11N:284)

・ The detection area configuration in the VMD (Camera) Configuration screen is performed based on the VGA (640x480) coordinate system. Note that it shows values different from actual ones when making configurations for the cameras/camera servers. In this case, perform the adjustment of the detection area size while viewing on the frame in the configuration screen. (V11R:483)

・ When parameters in the Video setting tab are changed while recording, it will


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affect the recording like the followings. (V11N:155) Manual Record All parameters in the Monitoring are reflected to the recording. Schedule Record, Event/Alarm Record ・ In case Codec is changed The change is reflected to the recording. By this change, if a combination of settings in the Schedule tab become inappropriate, settings in the Video tab are reflected to the recording automatically. However the internal change will not reflected in the Schedule tab. ・ In case Size/Bitrate/Framerate is changed ・ In case "Device Setting" is set in the Schedule tab The change is reflected to the recording. ・ In case settings are already specified in the Schedule tab Settings in the Schedule tab are given priority to the Video tab. And the settings are reflected when the schedule starts.

・ The display of device groups configuration in server side will not be updated if you add/delete the setting at a client. The setting itself works. The display will be refreshed by logging onto the server again. Those of phenomena also happen when you configure them at a server. Logging onto the client will refresh the display.(M12:57) Note server: NSR-500 series, client: RealShot Manager Advanced client

・ Using H.264 with VBR setting is not supported in SNC-HM662. For H.264

codec, please set [Video codec]-[Video quality] as [CBR] in the setting screen (via a web browser) for the camera side.

・ HVO-1000MD cannot be connected via Proxy. ・ ONVIF camera cannot be connected via Proxy.


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３-８ Server Configuration

・ When you use NSBK-DH05, to avoid an influence of fragmentation, enabling [Overwrite] and setting more than 20% for remaining capacity are recommended. (M15:304)

３-９ Schedule Configuration

・ If user sets the schedule record of following cameras with the ‘Automatic Record Configuration’, the codec setting shall be not MPEG4 but JPEG. If user needs to change the setting, please select the codec on ‘Video’ tab in the Device menu. (VT1:1690)

SNC-CM120, SNC-CS20, SNC-DF85, SNC-DM110, SNC-DM160, SNC-DS10, SNC-DS60

・ If user changes the ‘Storage Setting’ of the camera during recording, new

storage setting has not been available for recording. Following steps are recommended to change the storage setting. (VT1:1646) 1. Disable the schedule setting. (Uncheck ‘Enable’ check box on the top of the

schedule configuration window) 2. Change ‘Storage Setting’ 3. Enable the schedule setting. (Check ‘Enable’ check box on the top of the

schedule configuration window)

・ If user enables audio setting to the camera during recording, it is not available to record audio of it. It is necessary to enable audio setting before starting to record in order to record audio. (VT1:1643)

・ If user adds the camera to the existing schedule, the ‘recording cameras box’

may be blank. In this case, this recording schedule is not available. It is necessary to reacquire settings of cameras with the ‘Adjust to camera configuration’ button. (VT1:1441)

・ If user changes the system time during recording, the time of recorded data


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shall change with this change. There may be problems that the duration between start and stop time of recording is too long or the time displayed on the monitor frame jumps suddenly. Please change the system time after stopping to record. (VT1:1659)

・ The display of schedule setting in server side will not be updated if you

add/edit/delete/update the setting at a client. The setting itself works. The display will be refreshed by logging onto the server again.(M12:58) Note server: NSR-500 series, client: RealShot Manager Advanced client

３-１０ User Configuration

・ If user set the username and password except English one byte characters, [-], and [_], user cannot log on with the username and the password. In this case, please log on with administrative privileges and change the username and the password. (VT1:1693)

・ [S/C] User cannot change own password, permission and access privileges to devices. Please change them by other users which can change them. (M16:47)

３-１１ Export

・ Upper limit is 200 GB or 1000 records to export recorded data at one time. (M16:54)

３-１２ 3rd Vendor Camera

・ When you want to use the mask function for the AXIS camera/video server, configure masks on the camera/video server side, not on the recorder side. (VT1:2132, VT3:950, 926)

・ When the PTZ operation is carried out for a AXIS PTZ camera where the

VMD(Recorder) is configured, motion is detected even during PTZ operation of the camera itself. (VT3:940)


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・ When you change the video-related options (Image Size, Image Quality and Frame Rate) on the [Video] tab while monitoring/recording a JPEG image an AXIS camera is capturing, monitoring or recording may continue with the previous settings. To enable the changed values in monitoring, be sure to logoff once, and then logon. To enable the changed values in recording, be sure to deselect the [Enable] check box to enable the schedule on the Record dialog box, and then select it to apply. (VT3:914)

・ When you configure the e-flip for an AXIS camera of which codec is set to JPEG,

monitoring or recording may continue without the video flipped vertically. To enable the e-flip in monitoring, be sure to logoff once, and then logon. To enable the e-flip in recording, be sure to deselect the [Enable] check box and apply, select the [Enable] check box again to enable the schedule on the Record dialog box, and then select it to apply. (VT3:912)

・ AXIS camera’s preset name can’t be changed to other name after it was set.

Please delete it and set it again. (VT1;2159)

・ The DIRECT PTZ function is not supported on AXIS video servers or PTZ cameras. To achieve this function, use the buttons in the Camera Control pane or the remote controller. (V11N:400)

・ AXIS camera acquires images by RTSP using port 554 when MPEG4 codec is selected. Therefore, when using AXIS camera with the codec set to MPEG4, do not disable RTSP on the camera. And keep the port number default (automatically). (V11N:409) In addition, when using AXIS camera with the codec set to MPEG4, connection via Proxy is impossible, because the NSR-500 series supports only the HTTP Proxy server in connection with the camera. When you want to connect to the camera via Proxy, set the codec to JPEG. (V11N:411)

・ With IQinVision camera with 2M pixels, the frame rate may halve compared to


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the value specified by “Frame rate”. It also depends on combination of image size and frame rate. (V11R:58) Before use, be sure to check whether an image is output at the specified frame rate. If not, reconfigure the image size or frame rate to the other value. It has been confirmed that this issue happens in the following combinations. Confirmed firmware version is v3.0/2 in all cases. IQeye752 (max. image size1600x1200): Output at 10 fps when the image size (800x600) and frame rate (20fps) are being specified. IQeye753 (max. image size 2048x1536): Output at 6 fps when the image size (1024x768) and frame rate (12fps) are being specified. IQeye755(max. image size 2560x1920): Output at 5 fps when the image size (1280x960) and frame rate (10fps) are being specified.

３-１３ Others

・ To restart recording in the server may be delayed up to the state of connection between camera and the server in case of recovery from Edge Storage recording. (M16:81)

・ VMD (Recorder) is not supported by Video data downloaded from Edge Storage. ・ [S/C] Audio and moving/unattended objects information is not recorded by Edge

Storage function. Therefore, those data are not fetched by object searching of VMF trigger. (V16R:81)

・ [S]Edge storage recording in the following camera is not executed when a disconnection of network occurs by shutdown or reboot of the server (normal case). (M16:72) SNC-CH240 SNC-CH280 SNC-CH140 SNC-CH180 SNC-ER580 SNC-ER585 SNC-ER585H SNC-EP580 SNC-ER550 SNC-EP550 SNC-ER520 SNC-ER521 SNC-EP520 SNC-EP521 SNC-RH124


- 25 -

SNC-RH164 SNC-RS44N/P SNC-RS46N/P SNC-RS84N/P SNC-RS86N/P SNC-EX101 SNC-EX101E SNC-EX104 SNC-ZR550 SNC-ZP550

・ As for the cameras listed below and the firmware V1.10 or higher, when a gross

bit rate of video streams will be over 16 Mbps, a connection will be rejected. To avoid troubles for Recording and Monitoring, don't connect to the camera from application such as ActiveX viewer in operation.

SNC-RH series SNC-RS series SNT-EP series SNT-EX series SNC-CH series SNC-DH series SNC-EP series SNC-ER series SNC-EB520,SNC-EM520,SNC-EM521 SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550

・ When upgrading a firmware for camera SNC-CH140 and SNC-DH140 from Ver.

1.05, if RealShot Manager Advanced or NSR-500 series is being connected to such cameras, the upgrade process will not finish. This is an issue of camera side. Disconnect (stop monitoring and disable recording schedules) those cameras before upgrade. (V11N:609)

・ The system requirements have been changed for Media File Player, which is

output from the main unit when recorded images are exported. (M15:181) CPU: Intel Core 2 Duo Processor, 2GHz or more (Non-Intel CPUs are not supported.) Memory: 1 GB or more (2 GB or more is recommended) Display: 1024x768 pixel or more. 16 bit color or more.


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４ Limitations This chapter deals with limitations of some functions and performances. ４-１ Resolved Limitations in V1.6.5

・ The brightness setting "Bright (EV)" was unintentionally reset into [Full Auto] by rebooting the PC.(M16:347,QMP:1150) This issue has been solved.

・ Near / Far operations acted contrary to expectation in focus adjustable models

of SNC-XX600 series (XX represents two letters).(M16:348) This issue has been solved.

・ It took a long time to complete logging on in the following conditions

(M16:350,QMP:1032): - 10 days or more had passed since the last logon. - 10 days or more had passed since the booting up without logging on. This issue has been solved.

・ The server terminated abnormally when the firmware of the SNC-XX600 series (XX represents two letters) camera was updated while Edge Storage function of it was in use. (M16:353,V16R:465) This issue has been solved.

・ In V1.6.0 or later, an action related [Recording Stop] of Emergency Event was activated when recording stopped unexpectedly, but the error lamp did not light. On occurring writing error, neither the action nor the lamp was triggered. Since this version, both the action and the lamp works when writing error occurs in addition to unexpected recording stop.(M16:356) This issue has been solved.

・ Incorrect list of search results was returned when the specified period included

images with wide variety of bitrate.(M16:358,QMP:1172) This issue has been solved.


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・ When there were several SNC-XX600 series (XX represents two letters) cameras unreachable on the network, they might not be displayed in the camera tree. (M16:363,QMP:1217,1220) This issue has been solved.

・ Configuration of SNC-XX600 series (XX represents two letters) was initialized by updating of the camera firmware. (V16R:439) This issue has been solved.

・ When 36 or more of SNC-XX600 series (XX represents two letters) were registered, images of 36th camera and after were not displayed. (V16R:447,QMP1181) This issue has been solved.

・ Abnormal termination occurred infrequently when audio codec of SNC-XX600 series (XX represents two letters) were set as AAC codec. (V16R:463) This issue has been solved.

・ In the timeline view of the Search window, jumping record by the [Next Recording] or [Previous Recording] button did not work when the walker in the timeline indicated time that no data existed. (M16:371,QMP:1225) This issue has been solved.

・ Audio quality has been improved in playing back of AAC formatted recording data. (M16:374,375) This issue has been solved.

４-２ Known Limitations

４-２-１ Limitations Concerned with NSR-500 RAID

・ If Hotspare HDD is swapped with brand-new HDD, the brand-new HDD shall not become Hotspare HDD. Please contact the dealer store or Sony service center to replace the Hotspare HDD. (M16:315)


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４-２-２ Limitations Concerned with Using NSBK-EB05 Analog Encoder Board

・ Cameras connected to SBK-EB05 (optional) cannot be automatically registered with the Camera Auto Registration function. (M15:201)

・ When a camera connected to NSBK-EB05 is configured with the VMD setting,

the camera detects any change in camera images caused by pan, tilt, or zoom movement as a moving object. (M15:205)

・ When selecting multiple cameras connected to NSBK-EB05 and opening the

Video tab on a client, you can simultaneously configure the same settings to the selected cameras. If the top of the selected cameras is any of Channel 1 to 4, the Audio Channel drop-down menu becomes active and Disable is selected on the Video tab regardless of the existing setting value. You can reselect an appropriate value from A1 to A4 in the Audio Channel menu; however, note that this value will be applied to the top camera only. (M15:212)

・ Rarely video and setting are mismatched using NSBK-EB05. In this case,

please apply correct video setting of NSBK-EB05 again. (M16:187)

４-２-３ Installation / System Configuration

・ Following connectors are used for future expansion: AUDIO IN.

・ Only the FAT32 format is supported by USB flash memory drives that are used for data exporting such as export of recorded images, still images, and logs, save and restore of configuration information, and export of system information. (M15:95)

・ You cannot change [Network interface for Remote Client] simultaneously with

other server configurations. Please submit the change for the item separately. (Q:766)

４-２-４ Device Registration

・ Devices which have already been registered may be displayed on ‘Unregistered


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Cameras’ list in ‘Open the Multiple Camera Registration Window’. In this case, please update the list with ‘Reload’ button. (VT1:764)

・ You cannot register a device at a server side which has same name as that

was deleted at a client side. Please logon the server again to execute the operation. Same trouble occurs when you delete devices on a server. You can register a device with the same name as deleted one by logging onto the client again.(M12:107) Note server: NSR-500 series, client: RealShot Manager Advanced client

・ When you use NSBK-DH05, GUI may terminate abnormally during registering camera operation. The termination does not affect any other processes, like recording images. Moreover, the logon screen appears after the termination. You can return to the main screen by logging on the system again. (M15:320)

・ SNC-xx600 series models do not appear in the model list of the [Add New

Device] dialog while they have not registered in the selected server. If you register a camera of the model by multiple registration or using "AutoConnect", the list will be updated after rebooting.(M16:168)

４-２-５ Main Window - Search and Play back

・ Search and playback Video which is downloaded from Edge Storage are not available in Main window. Please use Search window. (M16:41)

・ During quick playback, when clicking [Go] button after specifying nonexistent date and time on the main screen, a message “No Record” appears and the mode is restored from [PLAYBACK] to [LIVE].(V11N:20)

・ When playing back the images just before recorded while recording, playback

may pause within a few minutes. To resume playback, press the PLAY button. (V11N:25)


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・ If you specify “iSCSI” as recording storage, and specify “00:00:00 to 24:00:00” for continuous recording, it takes more than ten minutes to load the recorded data since [PLAYBACK] is pressed. When you want to select “iSCSI” as recording storage, it is recommended to segment the record by setting a recording schedule that inserts a 1 -second recording break each day in the recurrent schedule of the normal recording. (V11N:38) e.g.) Start time: 00:00:00 End time: 23:59:59

４-２-６ Main Window - Monitoring

・ There is a problem that fps value decreases slightly each time recording starts/stops. This happens when a different video setting is made for the monitoring setting and scheduled recording setting. (V11R:625)

・ When focus or bright adjustment is carried out during recording, frame loss

may occur. (V11N:489)

・ If the hotspot and a Monitor Frame during PLAYBACK exist in one layout, when the Monitor Frame is selected, audio cannot be output. Please do PLAYBACK after selecting and activating the monitor frames other than the hot spot when it is an active monitor frame. (VT1:2247)

・ The value of Focus, Brightness and Day/Night in [Adjust] tab at [Camera

Control] pane are not updated when these values are changed from other clients or browser. (VT2:750) Note client: RealShot Manager Advanced client

・ Even if you select [MANUAL ACTION] in the Device menu, the manual action

list is not displayed on the NSR screen. To display the list, put the RM-NS1000 into the mouse mode, and select [Manual Action] in the Manual Action pane at the top right of the screen of NSR. (V11N:207) Note RM-NS1000: System Controller


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・ When recording audio from a camera of which frame rate is set to less than 1fps,

you cannot play back audio in synchronization with image. For example, in case of 0.25fps, a four-second image is played back per a frame. On the other hand, with regard to audio, a one-second audio is repeatedly played back four times per a frame. (V11N:368)

・ Using the following cameras, monitoring images stops for a several seconds just

after the camera preset tour starts or stops. During the preset tour, the images can be received normally. (V11N:450, V14R:145)

SNC-RH series SNC-RS series SNC-EP series SNC-ER series

・ Adjustment of Bright(EV) is not available for SNC-xx600 series.(M16:146)

４-２-７ Analog Camera Control

・ Using Camera Control Pane or Remote Controller, do NOT perform PTZ/FOCUS/BRIGHT operations for analog cameras without PTZ function, although they look available. If you try to do accidentally, the system stops monitoring/recording images for a few seconds.(VT1:1895) There are the following restrictions for the analog camera that is supporting the PTZ function. (V11N:86, V11N:400) ・ Some analog cameras do not support the auto focus function. Use the

manual focus function for such cameras ・ The DIRECT PTZ function is not supported. To achieve this function, use

the buttons in the Camera Control pane or the remote controller. ・ If a mask to hide a specified area is configured on the screen, it is fixed and

does not move in conjunction with the camera’s pan, tilt and zoom movements. So do not use the mask function when you want to use the PTZ function of the camera.


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・ When a camera connected to NSR-500 via RS-485 is operated with the Pan/Tilt button, the camera may not stop and continue to be panned or tilted. In such a case, press the button at the center of the Pan/Tilt button to stop the movement. In a case of operating a camera with RM-NS1000, set the camera back to the center again. Also, the camera's zoom movement may not stop and continue. In this case, perform a zoom operation again. (M15:189)

４-２-８ Alarm Notification / Alarm History

・ If user tries to play back the camera with double-clicking alarm history during playing back it on the other monitor frame, the NSR-500 Series cannot start to play back and live image is displayed. Please make sure that the camera is not played back on other monitor frames when user starts to play back it. (VT1:1687)

・ When configuring the alarm recording triggered by other device than a camera,

like the sensor inputs in NSR or Barionet, you can see the trigger name only in the alarm history even when alarms occurred. (No camera name is displayed.) In addition, the recorded image cannot be played back by double-clicking each alarm history. To playback, search the desired record and play it from the search results. (V11N:253, V11N:257)

・ A long downtime of a server may cause a malfunction that client actions do not

work after the power recovery because alarm notifications cannot reach to the clients. To avoid such a situation, please reconnect to the server; log in it again, after it comes back. (M15:218)

４-２-９ Search Window

・ In case of using both alarm recording and schedule recording in one device: [Previous Recording] and [Next Recording] button do not work correctly in Search window. In this case, jump to desired position with the bar of timeline. (V11N:642)

・ If user searches again, recorded data which has been deleted may be displayed


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on the ‘Timeline Result’ shortly after the deletion. In this case, that deleted data does not appear after searching again. (VT1:1916)

・ The Previous Frame and Next Frame button on Playback Control Pane of

Search window control the selected monitor frames.(VT1:1757)

４-２-１０ Device Configuration

・ When changing any value on tab on Device Configuration Screen, be sure to press “Apply” button before moving to the other tab. If you do so without pressing “Apply” button, when you return to tab, you can see the value just before changing. If you press “Apply” button from the above situation, however, the changed value (different from the displayed one) is applied. (V11N:61,M12:49)

・ When opening the configuration screen just after registering the following

cameras/camera servers, some tabs like [Physical Sensor In] may not be displayed. Or the parameters for PAL model may be listed under Image Size or Frame Rate on [Video] tab regardless of use of NTSC camera. To work around this, confirm that the image is monitored by clicking [General] tab, select another camera once in the camera tree and then reselect the target camera. (V11N:363,V11N:446) In addition, when making the Device configuration settings continuously, there are infrequent cases where a part of set values etc., is not displayed by screen refresh even after the settings are applied. In this case, select another camera once in the camera tree and then reselect the target camera. (V11R:521)

SNC-RH series SNC-RS series SNT-EP series SNT-EX series SNC-CH series SNC-DH series SNC-EP series


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SNC-ER series SNC-EB520,SNC-EM520,SNC-EM521 SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550

・ Using the following cameras/camera servers, the preview feature of the motion

detection is not activated in the Configuration window while configuring the VMD(Camera). To pre-check the motion detection, apply the settings, return the main screen and assign the target camera to any of monitor frames. (V11N:304)

SNC-RH series SNC-RS series SNT-EP series SNT-EX series SNC-CH series SNC-DH series SNC-EP series SNC-ER series SNC-EB520,SNC-EM520,SNC-EM521 SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550

・ If you delete a camera and select another one, some of tabs may not be

displayed. In such a case, close the Device Configuration window, and open it again. (M14:248)

・ In NSR-500 Series, the stream of “Image 2” are unavailable for the cameras

mentioned below. (V14R:186) SNC-CH135, SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550

・ Under Master/Slave system construction, if you logon via a RealShot Manager

Client soon after restarting of a slave server, you might not be able to make configurations or selections in [Configuration] or [Search] windows. To prevent the trouble, please log on the client about one minute after the slave server starts. When you fall into the trouble, you can recover from it by logging on the


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client again. (M14:174,175) Note client: RealShot Manager Advanced Client

４-２-１１ Server Configuration

・ When using iSCSI storage, to avoid an influence of fragmentation, enabling [Overwrite] and setting more than 10% for remaining capacity are recommended. (V14N:161)

４-２-１２ Action Configuration

・ When configuring a beep tone so that it sounds by being triggered by the schedule, the beep sounds briefly and it is hard for an operator to notice it. When you want to know the trigger occurrence for certain, configure the alarm recording and confirm the trigger occurrence in the alarm history. (V11N:107)

４-２-１３ Schedule Configuration

・ I In such a case that multiple alarm or event recordings triggered by the different kinds of alarm triggers (sensor-in/camera tamper detection/motion detection) are set in a same time zone, one trigger prevents the other recording starting while it remains the status ON. To avoid lacking a recording, make settings like the following. (V12R:57) ・ Don't create alarm recording schedules for each trigger. Create one

schedule for all triggers (check all events in schedule registration dialog).

・ When configuring a schedule for alarm recording, select [From Alarm End] in [Alarm Record End] setting.

・ When the scheduled recording is configured for the cameras or camera servers

listed below, recording starts a few seconds behind the scheduled time. (V11R:638)

SNC-RH series SNC-RS series SNT-EP series


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SNT-EX series SNC-CH series SNC-DH series SNC-EP series SNC-ER series SNC-EB520,SNC-EM520,SNC-EM521 SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550

・ An alarm recording may end earlier than configured under an environment on

which event/alarm recordings by the motion detection function or other kinds of event/alarm occur multiple times within less than five seconds. If you need to record images at the start time of an alarm without fail, set a longer duration for alarm recording, which needs to be five seconds or more. Moreover, the Pre Alarm Start time for one second or more needs to be set. (V11R:759, V11N:543, V11R:851, V11N:614)

・ If user modifies recording settings in ‘Schedule Configuration’ such as alarm to

event, the NSR-500 Series doesn’t reload the default recording settings (codec / Image Size / Image Quality / Bit Rate / Frame Rate) on ‘Video’ tab in the ‘Device Configuration’ automatically. Please click ‘Adjust to Camera Configuration’ at the bottom of ‘Schedule Configuration’ Window and reload the last settings manually. (VT1:1925)

・ In the Schedule Configuration, after closing the “New Action” dialog, when

"Close" button is clicked without pressing "Apply" button, a confirmation message will not be displayed. Preservation is done without the preservation confirmation message appearing, and set it to former setting again, please when you want to cancel at that time. (VT1:2243)

・ When configuring the schedule for the event/alarm recording, you can specify

all triggers configured for NSR (regardless of whether the camera is used for the record or not) by selecting “Show All Triggers” select box. When displaying the configuration again after the settings are saved, however,


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you can see that this check box become unchecked. To confirm the trigger status, again check this “Show All Triggers” check box. (V11N:241)

４-２-１４ Export

・ When capturing a screenshot as a still image, if the image size is set to CIF/4CIF, its aspect ratio is automatically shrunk to 4:3 and is converted to JPEG file. In case of VGA(640x480) whose aspect ratio is 4:3, it is converted without being shrunk to JPEG file.

(e.g.) NTSC/CIF(352x240) case: 320x240 PAL/CIF(352x288) case: 352x264

If the image size is set to 2CIF, it is converted to 4:3 by reference to the height of the screen. (V11N:37)

(e.g.) NTSC/2CIF(704x240) case: 320x240 PAL/2CIF(704x288) case: 384x288

４-２-１５ Others

・ Intelligent Monitoring Software, supplied with NSR-500, allows a search for recorded images to be performed on multiple servers. However, recorded images found by such a search cannot be exported from the multiple servers at the same time. When exporting recorded images from multiple servers, select one server at a time, and then perform search and export on each server. Moreover, a destination folder to which recorded images are exported must be separately specified for each server. If the same folder is specified, existing data will be overwritten. (M15:129)

・ Intelligent Monitoring Software, supplied with NSR-500, provides the [Auto

Pan & Tilt Speed] check box on the [Control] tab of a connected analog camera. However, this check box is provided for network cameras; the Auto Pan & Tilt Speed function of analog cameras cannot be turned on and off with this checkbox. (M15:107)


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５ Appendix ５-１ Appendix of main features

５-１-１ The difference between NSR-1000 series

・ Additional Camera License features added. ・ Easy Setup Wizard function added. ・ SNMP function modified. ・ HDD Hot Spare. ・ HDD 6 drive bay. ・ Mask function none. ・ VMD(Recorder) function none. ・ Smooth Scaling function none. ・ VMF function none. ・ 2nd Monitor function none. ・ NSRE-S200/04 connect function none.

５-２ Histories of additional features

５-２-１ Additional features by V1.6.4

No additional features.

５-２-２ Additional features by V1.6.3

５-２-２-１ Support for Additional Cameras

Support is now provided for the following network cameras. (R295, R402, R407)

SNC-CX600W SNC-WR630 SNC-WR632 SNC-VM602 SNC-VM632 SNC-EB600 SNC-EB600B SNC-EB630 SNC-EB630B SNC-EM600 SNC-EM601 SNC-EM630 SNC-EM631 SNC-EM632R SNC-EM602R

Note Support for models whose release post-dates release of this software is based on currently planned model specifications.


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For limitations on support for the above network cameras, please refer to Chapter 2 and later chapters. For a list of other supported models, please refer to 1-3 Supported Camera Information (firmware version information).

５-２-２-２ Camera Function Restriction Removal

For the following cameras, VMF (Recorder) can be used now even in the case of multiple instance video settings. (R381)

SNC-CH120 SNC-CH160 SNC-DH120 SNC-DH120T SNC-DH160 SNC-CH220 SNC-CH260 SNC-DH220 SNC-DH220T SNC-DH260 SNC-ER580 SNC-EP580 SNC-ER550 SNC-EP550 SNC-ER520 SNC-ER521 SNC-EP520 SNC-EP521 SNC-CH110 SNC-DH110 SNC-DH110T SNC-CH210 SNC-DH210 SNC-DH210T SNC-EM520 SNC-EM521 SNC-EB520 SNC-ER585 SNC-ER585H ５-２-２-３ Improvement in Search Window

Unexpected record loss due to video loss can be differentiated by its color (record loss is shown in gray) from normal record in the timeline of search window. (R404)

５-２-２-４ Support of Regular Database and Configuration Data Backup

The system can be configured to support regular and automatic backup of database and configuration. Such backup can be used to restore the system when database should be corrupted. (R403)

５-２-２-５ Support of 4-Digit Camera ID in RM-NS1000

The system can handle the case when up to 4-digit camera id is specified in RM-NS1000. (R400) Note The firmware for RM-NS1000 needs to be upgraded to 1.10 or higher.

５-２-２-６ Support of ONVIF Camera Pan Tilt Speed Configuration

If the ONVIF camera should support PTZ features, the support of its pan tilt speed configuration is now available.


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５-２-２-７ Subdivision of System Log Levels for HWCS Module

For HWCS module, the log levels are adjusted to show useful logs with higher level as EMERGENCY >ERROR >WARNING> NOTICE now. ERROR LED shall light when EMERGENCY level log happens. In this way, information for speedy trouble shooting is strengthened. (R401) ５-２-２-８ Warning Notice Support of Non-Brand-New HDD Replacement

When NSR-500 runs in RAID5 or RAID5+Hotspare mode, broken HDD can be replaced with non-brand-new HDD. In such case, LED indicator status for the inserted HDD became green confusingly. Now the LED status shall switch between green and red. (M16:300)

５-２-３ Additional features by V1.6.2

No additional features. Note In the user guide and release note for NSR-500, some omissions are found about the following features supported from 1.6.0. ・ Emergency Event Notification ・ Default Access Permission Configuration Please refer to ５ - ２ - ２ Additional features by V1.6.0 for the brief introduction to these features.

５-２-４ Additional features by V1.6.1

５-２-４-１ Support for Additional Cameras

Support is now provided for the following network cameras. (R295, R380) SNC- ER585 SNC-ER585H SNC-VB600B SNC-VM600 SNC-VM600B SNC-VM601 SNC-VM601B SNC-VM630 SNC-VM631 Note Support for models whose release post-dates release of this software is based on currently planned model specifications. For limitations on support for the above network cameras, please refer to


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Chapter 2 and later chapters. For a list of other supported models, please refer to 1-3 Supported Camera Information (firmware version information).

５-２-４-２ Additional Functions Support for SNC-xx600 Series Models

The support VMF(Camera) and Edge Storage functions is provided for SNC-xx600 (two alphabets) series models.(R295) Note According to the spec of SNC-xx600 (xx: two alphabets), when there is no stream request from recorder side, Edge Storage will be recorded to the SD memory card inserted in the camera. (V16R:316) To avoid unexpected Edge Storage recording except for the case of network connection loss, please keep monitoring the camera or configure as follows. ・ Configure a schedule record. ・ Specify the [Pre Alarm Start] or [Pre Event Start] setting in Alarm / Event

recording ５-２-４-３ Encryption Support of Record Exporting

When exporting records, the records can be encrypted if the password is specified. (R383) ５-２-４-４ Restriction Removal for Additional Cameras

The following restrictions are removed for cameras listed below. (R381) ・ VMD(Camera) cannot be used if multiple streams function is configured. SNC-CH120 SNC-CH160 SNC-DH120 SNC-DH120T SNC-DH160 SNC-CH220 SNC-CH260 SNC-DH220 SNC-DH220T SNC-DH260 SNC-ER580 SNC-EP580 SNC-ER550 SNC-EP550 SNC-ER520 SNC-ER521 SNC-EP520 SNC-EP521 SNC-CH110 SNC-DH110 SNC-DH110T SNC-CH210 SNC-DH210 SNC-DH210T SNC-EM520 SNC-EM521 SNC-EB520

５-２-４-５ Improvement of Server Port Configuration Check

Server port configuration check is enhanced to prevent potential problems due


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to port conflict. (R386)

５-２-４-６ Support of ONVIF Profile S

Mandatory functions defined by ONVIF Profile S spec are supported. (R216) Note ・ Please make sure to synchronize the date and time of the server and the

ONVIF Profile S devices. ・ Some settings (such as the combinations of video settings) or functions

(such as the PTZ function) may depend on the ONVIF devices’ spec. Please refer to ONVIF devices’ documents (such as the user guides) at that time.

・ Please make sufficient confirmation of the actual ONVIF devices before using them in your operation system.

５-２-５ Additional features by V1.6.0

５-２-５-１ Support for additional cameras

Support is now provided for the following network cameras. Network camera:

SNC-VB600, SNC-VB630 Note Support for models whose release post-dates release of V1.4.2 of this software is based on currently planned model specifications. For limitations on support for the above network cameras, please refer to Chapter 2 and later chapters. For a list of other supported models, please refer to １-３Supported Camera Information (firmware version information).

５-２-５-２ Support of Edge Storage recording

Support is now provided for Edge Storage recording using Sony IP network cameras. NSR-500 series can download Video data from Edge Storage using this function. And it’s available for playback. (R246)

５-２-５-３ Multi streams support for additional cameras

Following cameras are added to support multi streams function.


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SNC-CH210 SNC-DH210 SNC-CH120 SNC-DH120 SNC-DH120T SNC-CH160 SNC-DH160 SNC-CH220 SNC-DH220 SNC-DH220T SNC-CH260 SNC-DH260 SNC-CH110 SNC-DH110 SNC-DH110T SNC-DH210T SNC-EP520 SNC-EP521 SNC-EP580 SNC-CH115 SNC-ER520 SNC-ER521 SNC-ER580 SNC-EP550 SNC-ER550 SNC-EB520 SNC-EM520 SNC-EM521

Multi streams make it possible to use different image (video) setting for recording, monitoring, etc. (R217) Note This function has some limitations due to the specification of each camera. Although NSR-500 series have a function which can avoid using incorrect image settings of camera, please refer to related documents to get more detail information about specification of cameras. ５-２-５-４ Support of Audio detection

Audio detection is now supported. It can be used as a trigger of recordings. Following cameras are supported for this function. (R228)

SNC-CH280 SNC-DH280 SNC-CH240 SNC-DH240 SNC-DH240T SNC-CH180 SNC-DH180 SNC-CH140 SNC-DH140 SNC-DH140T SNC-RH164 SNC-RH124 SNC-RS86N/P SNC-RS84N/P SNC-RS46N/P SNC-RS44N/P SNT-EX101 SNT-EX101E SNT-EX104 SNT-EX154

Note Accuracy of audio detection depends on the capacity of cameras.

５-２-５-５ Support of DVD export

Support is now provided for exporting Video, Audio and Image files into an external DVD drive which is connected to NSR-500 series via USB. Note AC power supply and USB 1.1/2.0 connection without USB Hub are guaranteed for this function. And DVD media, CD-R / CD-RW / DVD-R / DVD+R / DVD+R DL, are available, too. Following operations using RM-NS1000 are not available to export files into a DVD drive.


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５-２-５-６ Improvement of the installer

To reduce download time, installer of NSR-500 is improved. Softwares which are installed within NSR-500 are modified with improvement of installer. Please refer to １-２ section to get more information. Software and documents which are not installed can be gotten from following Web site. (R306) http://www.sony.net/Products/IPELA/NSR/NSR500/ Note Some softwares and documents which were installed for V1.5.1 or before will be deleted by V1.6.0 installer.

５-２-５-７ Support of ONVIF Profile S (prototype)

Camera control based on ONVIF is partly supported. Basic functions, camera registration (except for auto discovery), monitoring and recording, are supported. However, there are some restrictions due to the specifications of connected cameras. (R216) Note It is not verified that the system supports ONVIF Profile S completely. Please test carefully ONVIF cameras before starting operation, and use them on your own responsibility.

５-２-５-８ Malfunction Detection and Automatic Recovery of Database Service

The database service manages the record information, configurations, etc. The database service malfunction detection and notification is supported. Automatic recovery shall be tried if database service malfunction is detected. Note Database automatic recovery depends on the specific system condition. Sometimes it may fail, in which case the system needs to be restarted for complete recovery.

５-２-５-９ Support of Emergency Event Notification

“Recording Stop”, “VIDEO LOSS” and “Hardware Error” are defined as



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“Emergency Event” which can be sent to client side for notification. When registering an Event/Alarm Action, you can select the check box to use "Recording Stop", "VIDEO LOSS", and "Hardware Error" as the trigger. To notify the client side with these events notification, you can select the check box of "Notify Emergency Event" in "System Action" Tab. When Emergency Event is triggered, it can be notified and shown in the dialog of RealShot Manager Advanced Client. For the details of necessary configuration in Client side, please refer to the User’s Guide of Client. Note Although “Hardware Error” trigger is for NSR-500, only RealShot Manager Advanced Client can receive these notifications from NSR-500.

５-２-５-１０ Support of Default Access Permission Configuration

Normally, when you add a user, access permissions for all existing cameras are granted to the user. In addition, when you add a camera, access permission for that camera is granted to all existing users. If you disable the default access permission setting, access permissions will not be granted automatically when users or cameras are added. Note The item for default access permission configuration shall appear if you select the root node in user setting page. Level 5 users will be granted access permissions automatically, regardless of the default access permission setting. Camera access permissions will be granted automatically regardless of this setting when devices or users are added via Easy Setup. ５-２-５-１１ Performance Improvement in the Case of Master/Slave System

Configuration

The performance of logging on from RealShot Manager Advanced Client, record search, configuration change (addition, deletion or modification) of user and device is improved especially in the case of Master/Slave system configuration.


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５-２-５-１２ Subdivision of System Log Levels

The log level priority is EMERGENCY>ERROR >WARNING> NOTICE now. Log levels are adjusted to show useful logs with higher level. ERROR LED shall light when EMERGENCY level log happens. In this way, information for speedy trouble shooting is strengthened.

５-２-５-１３ Improvement of Log Display

By setting the log level in log dialog box, System logs can be filtered before display.

５-２-６ Additional features by V1.5.1

５-２-６-１ Support for NSBK-DH05, Display Accelerator Board

Sony's optional display accelerator board, NSBK-DH05, is now supported. Note NSBK-DH05 doesn’t support video streams of Sony’s HD video recorder, HVO-1000MD. Do not install NSBK-DH05 when you use HVO-1000MD ５-２-６-２ Support for additional cameras


SNC-ZB550, SNC-ZM550, SNC-ZM551, SNC-ZP550, SNC-ZR550 Note Support for models whose release post-dates release of this software is based on currently planned model specifications. For limitations on support for the above network cameras, please refer to Chapter 2 and later chapters. For a list of other supported models, please refer to １-３Supported Camera Information (firmware version information).

５-２-７ Additional features by V1.5.0

５-２-７-１ Support for NSBK-EB05, Analog Encoder Board

Sony’s optional analog encoder board, NSBK-EB05, is supported.


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５-２-７-２ Support for connection to HVO-1000MD, HD Video Recorder

Connection to Sony’s HD video recorder, HVO-1000MD, is supported.

５-２-８ Additional features by V1.3.1

５-２-８-１ Support for additional cameras


SNC-EP550, SNC-ER550, SNC-EB520, SNC-EM520, SNC-EM521 Note Support for models whose release post-dates release of this software is based on currently planned model specifications. For limitations on support for the above network cameras, please refer to Chapter 2 and later chapters. For a list of other supported models, please refer to １-３Supported Camera Information (firmware version information).

５-２-８-２ Addition of time zone

Following time zones come to be selectable at "Date and Time" window

by "Setup" menu. (GMT-12:00)International Date Line West (GMT+5:30)Chennai, Kolkata, Mumbai, New Delhi (GMT+5:45)Kathmandu (GMT+13:00)Nuku’ alofa

５-２-８-３ Addition of Monitor Resolution Settings

The Monitor settings have been added to the Setup Menu, which allows you to

select a monitor resolution from the following: Auto 1920 x 1200 1920 x 1080 1360 x 768 1600 x 1200 1280 x 1024


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1024 x 768 If "Auto" is selected, NSR-500 will automatically detect and configure the optimal

resolution for a connected monitor, which is normally the highest resolution.

For general precautions for using monitors, please refer to ３-１-１Notes Concerned with Using Monitors.

５-２-９ Additional features by V1.3.0

５-２-９-１ Support for additional cameras


SNC-ER520, SNC-ER521, SNC-ER580 Note Support for models whose release post-dates release of this software is based on currently planned model specifications. For limitations on support for the above network cameras, please refer to Chapter 2 and later chapters. For a list of other supported models, please refer to １-３Supported Camera Information (firmware version information).

５-３ Histories of resolved limitations

５-３-１ Resolved Limitations in V1.6.4

・ Frames may be skipped during the playback of images on Media File Player with the [Use "Select Cam or Aud file" mode] checkbox unmarked. (M15:190) This issue has been solved.

Sometimes, sending mail with SMTP authentication might fail. (V16R:132)

This issue has been solved.

When using SNC-xx600 (xx: two alphabets) on V1.6.3 , setting of Preset Tour and VMD might not complete. (V16R:123, V16R:125) This issue has been solved.


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５-３-２ Resolved Limitations in V1.6.3

・ When using Edge Storage function of SNC-xx600 (xx: two alphabets), in some rare case, the Edge Storage record files downloaded to the specified storage might not be searched and playback in the system. (V16R:363) This issue has been resolved.

・ When using NSBK-EB05, its audio stream couldn't be recorded. (M16:329,

QMP:1077) This issue has been resolved.

・ If SNC-xx600 series (xx: two alphabets) camera has neither been in record mode nor live monitoring mode for a long time, it might take several minutes before the live stream appeared in main window if it’s assigned to the monitor frame. Sometimes the camera's live stream even wouldn't appear at all and became VIDEOLOSS. (M16:336, QMP:1073) This issue has been resolved.

・ In some rare cases, "Check nsr-target-ver error" message shall be shown when executing update or recovery installation. In such cases, if clean installation should be executed, error message "Mount partition 2 in flash error" would be shown and the installation failed after that. (M16:301) This issue has been resolved.

・ Sometimes, after doing the upgrade to long-running NSR-500, the NSR-500 system might not start successfully. (M16:302) This issue has been resolved.

・ If NSR-500 is running in "RAID5 + Hotspare" mode and one of the HDD should have broken, Hotspare shall be initiated automatically to rebuild the data. If the broken HDD is swapped with brand-new HDD after the rebuild completed, Hotspare might not be generated successfully. (M16:314) This issue has been resolved.


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５-３-３ Resolved Limitations in V1.6.2

・ If the selected camera is doing camera tour, recorder side shall send commands to stop the camera tour mistakenly before layout change and layout tour. (16M:293, QMP:1036) This issue has been resolved.

・ When you click Next Frame / Previous Frame button in NSR-500 mounted

with NSBK-DH05, some frames might be skipped if the codec is H.264 or MPEG4. (M16: 265) This issue has been resolved.

５-３-４ Resolved Limitations in V1.6.1

・ If you selected VBR for the CBR/VBR setting of SNC-xx600 series, the video setting might not complete. Please use the kind of cameras with CBR setting. This issue has been resolved.

・ Though SNC-xx600 series had Edge Storage, this system did not support

the function for them. This issue has been resolved.

・ If you created an action schedule for "Notify Emergency Event" action in

Server side, such action schedule shall neither be shown nor work in Client side. To receive and show "Emergency Event" in Client, please create the action schedule and configure "Show Emergency Event Dialog" in each Client. (V15N:263) This issue has been resolved.

・ For masking usage, prefer the function of a camera/video server instead of

that of a recorder. By masking function of a recorder, masks for recordings which were recorded by Edge Storage function did not move with pan, tilt and zoom movement. (V16R:45) This issue has been resolved.


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・ The resolutions of some cameras could be set to be higher than 640x480 in

GUI even though they work in multiple streams mode. (M16:44, Q:997) This issue has been resolved.

・ The EventAlarm、System、Operation log files might use up too much disk

space. (M16: 267) This issue has been resolved.

５-３-５ Resolved Limitations in V1.6.0

５-３-５-１ Limitations Concerned with Using NSBK-EB05 Analog Encoder Board

・ Each channel of an ESBK-EB05 might fall into [VIDEO LOSS] by changing video setting ([Device]-[Video]). (M15:31). This issue has been solved.

・ When you selected NTSC (D1/HalfD1/CIF) or PAL (D1/HalfD1/CIF) at [Setup Menu]-[Video(AnalogCamera)], displayed CIF images were clipped at about 16 dots width of the right. To display whole CIF images, select NTSC(4CIF/2CIF/CIF) or PAL(4CIF/2CIF/CIF). (M15:198) This issue has been solved.

５-３-５-２ Installation / System Configuration

・ Joysticks provided by CH Products could not be used on NSR-500. (M15:119) This issue has been solved.

・ Rarely version up of NSR-500 using USB failed and did not complete. (M16:170) This issue has been solved.

・ If a Russian keyboard was used and Administration Menu/Setup Menu/Keyboard was set to “Russian”, you could not log in the system because the “User Name” and “Password” entered were in Russian.


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(V15N:144, M16:1, Q:871) This issue has been solved.

５-３-５-３ Main Window - Monitoring

・ When you clicked the ERROR lamp to view the log, GUI might terminate abnormally. (M15:308) This issue has been solved.

・ Camera tour using SNT-V704 did not work well. (M16:15) This issue has been solved.

・ In spite of there was no error in NSR-500, sometimes ERROR lamp lighted up in Client window. (M16:119, Q:937) This issue has been solved.

・ Sometimes display of tree and monitor frame did not work well soon after logon or using auto logon. (M16:120, M16:138, Q:948) This issue has been solved.

・ Rarely RSMServer crashed if NSBK-EB05 was not used. (M16:137) This issue has been solved.

５-３-５-４ Device Registration

・ In case you deleted multiple devices at once and added them for purpose of camera conversion or changing IP addresses, you had to wait for about three minutes before adding. (M15:226) This issue has been solved.

５-３-５-５ Device Configuration

・ If you changed codec setting of a device from H.264 or MPEG4 to JPEG while a layout tour was ongoing or you were performing layout changing, the system might become unstable. (M15:236) This issue has been solved.


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・ If you clicked a device in the tree on the left of the Device Configuration

screen while you were entering the preset name, GUI would terminate abnormally. (M15:311) This issue has been solved.

５-３-５-６ Others

・ When you input a user name in the logon panel immediately after logging off the main window, an exception happened infrequently in closing process of GUI. (M15:215) This issue has been solved.

・ When you log off the system, an exception happened infrequently in closing process of GUI with lighting [Error] lamp. (M15:232) This issue has been solved.

・ If you configure H.264 codec for NSBK-EB05 and other kinds of cameras, and set a hotspot monitor, GUI might terminate abnormally in the very moment when you close the search window or the configuration window. (M15:228) This issue has been solved.

・ An image which is recorded with the E-Flip (Recorder) function was played upside down by the Media File Player against display of NSR-500. Moreover, even if you execute "AVI Convert" in the "Rotate 180 degrees" condition the played image did not flip vertically. (M15:72) This issue has been solved.

・ Export in the list view of Search window did not works well using RM-NS1000. (M16:115) This issue has been solved.


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５-３-６ Resolved Limitations in V1.5.1

５-３-６-１ Device Configuration

・ Changing the VMD settings while some recordings are ongoing may cause recording termination. To avoid this, please stop all of recordings like schedule recordings before you change VMD settings. Otherwise, we recommend restarting the system after such a changing. (M15:239) This issue has been solved.

・ When multiple clients are connected to the server, the load of server side

shall increase greatly if configuration change should be made at the client side. This may cause some trouble to the operation in client side.(V15N:252, Q:900) This issue has been solved.

５-３-７ Resolved Limitations in V1.5.0

５-３-７-１ Main Window

・ By clicking the arrows to fold/unfold panes in the main window, they are duplicated. (M15:50) This issue has been solved.

・ GUI terminated abnormally after a continuous run time for five more days

at least in the condition that changing layouts by a layout tour or alarm notifications occur. (M15:225) This issue has been solved.

５-３-７-２ Search Window

・ Incorrect results may be returned when you specified the trigger type of alarm/event recordings for search condition at the search window in V1.4 or later. (M15:76) This issue has been solved.

・ The export button in the search window was disabled when the walker

indicated a time position at which the selected camera had no records.


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(M15:123,126) This issue has been solved.

５-３-７-３ Schedule Configuration

・ GUI terminated abnormally when you saved a recording schedule without any target cameras. (M15:139) This issue has been solved.

５-３-７-４ Export

・ If you removed a USB flash memory while some data were being written to it, the main unit terminated abnormally. The issue has been solved. But we cannot ensure the written data if the memory is removed during its writing process. Make sure never to remove a memory until its writing completes. (M15:111)

５-３-７-５ Others

・ [RealShot Manager Advanced Client] GUI terminated abnormally by assigning a camera to a monitor frame of a custom layout in the main window with RM-NS1000 when no monitor frame was selected. (M15:156) This issue has been solved.

・ [RealShot Manager Advanced Client]

If you repeated clicking [PLAYBACK] rapidly, before it turned to be highlighted, an error message might appear: "Remote server: is not available". (M15:170) This issue has been solved.

・ [RealShot Manager Advanced Client]

H/W error notifications of NSR-500 might not reach to its clients, although system alert setting was ON. (M15:222) This issue has been solved.


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５-３-８ Resolved Limitations in V1.3.1

５-３-８-１ Installation / System Configuration

・ The Installation Guide and User's Guide for Intelligent Monitoring Software, supplied with RealShot Manager Advanced clients, have been updated. (M14:39) This issue has been solved.

・ When RealShot Manager Advanced with its license file installed was

upgraded, the license was not carried over to the upgraded software. (M14:88) This issue has been solved.

５-３-８-２ Device Configuration

・ Two or more instances now can be configured for multiple selected cameras. Previously only one instance could be configured when multiple cameras were selected. V1.3.1 allows two or more instances to be configured depending on the camera specifications. (M12:6,M14:2,32) This issue has been solved.

・ The [Video] tab often did not appear when multiple and different models of

cameras were selected. (M12:72, M14:85) This issue has been solved.

・ When changing a camera name on [General] tab after camera registration,

the set values may be displayed blank. (V11N:383) This issue has been solved.

５-３-８-３ Main Window - Monitoring

・ When the [Search] window was opened from RM-NS1000, the GUI restarted. (M14:92) This issue has been solved.


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５-３-８-４ Server Configuration

The overwrite function failed to overwrite or delete the recording data of deleted devices. (M14:117) This issue has been solved.

５-３-８-５ Schedule Configuration

・ If you use an alarm output of camera in inverted status, alarms and actions triggered by the sensor input or VMD(Camera) of the camera did not work properly. (M14:3) This issue has been solved.

５-３-８-６ Export

・ When data was exported to a USB flash memory that did not have enough space, the GUI restarted. (M14:150) This issue has been solved.

・ When the data export of recorded images was performed, specified images

were not often exported properly. (M14:228) This issue has been solved.

５-３-９ Resolved Limitations in V1.3.0

５-３-９-１ Search Window

・ When the recording server recorded the video data from a network encoder with no video input, the data could not be played back from the specified point after the recording files including such video data were searched.(V14R:204) This issue has been solved.

５-３-９-２ Device Configuration

・ Higher bit rates than 768kbps might not be able to configure from a RealShot Manager Advanced client for the following cameras: SNC-RZ50,SNC-CS50,SNC-DF50,SNC-DF80,SNC-DF85,SNC-RX530, SNC-RX550,SNC-RX570 (M13R:35)


- 58 -

This issue has been solved.

５-３-１０ Resolved Limitations in V1.2.2

５-３-１０-１ Installation / System Configuration

・ The signal level of audio output was low. This issue has been solved.

５-３-１０-２ Search Window

・ The issue about restarting GUI when Chinese-Traditional is selected for its display language. This issue has been solved.

５-３-１０-３ RealShot Manager Advanced Client

・ The issue about execution of search on Search Window causes the GUI reboot when Chinese-Traditional is selected for its display language. This issue has been solved.

・ The issue about deleting users leads restarting GUI when German is

selected for its display language. This issue has been solved.

・ The issue about an incorrect error message for illegal input to storage

overwrite value on the server setting screen when Simplified-Traditional is selected for its display language. This issue has been solved.

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