NETWORKING EVENT

December 15th , 2014 Abu Dhabi

Sponsored By

ADEL KAMALI

Executive Director Support Services / Acting CCO

Khidmah

Standardisation in the

FM Industry

Standardizing the ME FM Industry Adel Kamali

Acting COO, Khidmah LLC Mr. Adel Kamali, a UAE National, leads the Support Services Department for

Khidmah. He leads the IT applications, office administration and HR units. Before

the formation of Khidmah, he worked for Sorouh Real Estate, P.J.S.C in a

comparable role. Adel has 22 years of experience with different Governmental,

Semi-Governmental, and private companies in the IT sector.

Before joining Sorouh, Mr. Adel worked as the Service Delivery Executive for

Inajazat Data Systems, an IT out-sourcing company. He holds a Bachelor’s degree

from Indiana State University and an Executive Master’s Degree from Zayed

University and is currently pursuing his DBA in Management from Grenoble

University.

Khidmah LLC is an Integrated Property Services organization providing Property

Management, Sales & Leasing and Facilities Management services to a wide range

of clients. Khidmah has grown from 200 to 3,000 staff within 7 years of its

establishment to be a multi award winning FM provider.

Standardizing the Middle East FM

Industry?

…or is it ?

Standardising the ME FM Industry?

Agenda Challenges of our industry

Types of Standards

Scanning the environment of Standardisation in the

Middle East

Where are the gaps?

The road ahead & what we can do

Challenges in our industry

Working in an emerging market

that is rapidly growing

Working in an Industry that is still not mature

Recruiting Staff from multiple

developing nations

Types of Standards

De facto standards - ‘The Norm’ that is followed

in the industry or company that is sometimes

taken from other markets.

De jure standards – Legally binding rules or

regulations

Voluntary standards – Published

standards that can be considered

for use

Scanning the environment of

Standardisation in the Middle East

External Standards for the industry

• ISO Standards; 9001, 14001, 18001, 50001, 55001 & T.C 267 (iso standard for facility management )

• Federal/Emirate Government & Municipality Laws & Regulations (EHSMS)

• Zonescorp (Abu Dhabi)

• ESMA (Standardisation of products), Regulatory and Supervision Bureau/Quality & Conformity Council

• International Building Code

• LEED, BREAM & Estidama

• Civil Defense, ADDC & Ministry of Interior standards

Internal Standards for the industry

• Industry Benchmarks; IFMA, BIFM, CIBSE, RICS, MEFMA & other industry profession standards

• Local authorities that impact FM such as Tadweer

• Manned Security Laws

• Client Standards

• Organizational Standards

Where are the gaps?

Technicians Minimum salaries for technicians

Standard inclusions for technicians

Standardised technical training

Technical trade qualifications (practical & theory)

Further Standardisation of Personal Protective

Equipment and other HSE Protection

Building Codes

Building codes are focused on new design but still do not

deal with operational gaps

Developing minimum standards for existing buildings.

First dealing with HSE requirements

Where are the gaps?

Materials

Some Standardisation through initiatives such as ESMA

Regulated products with more support from industry

required

Landscaping regulations on plants and irrigation

practices

Management of Specialist Services

Having specialist services managed by non-technical

management such as can be seen with the strata

regulations in Dubai

Specialist standards across multiple property types for

services such as CCTV cameras

The roadmap ahead The Middle East Facilities Management Industry needs to

develop a strategic roadmap that develops De Jure

Standards that tackle the challenges we face now and over

the next five years

FM Industry leading cooperation between Federal,

Emirate and Municipal bodies to develop best practice,

regulations & laws on materials and practices

Minimum standards for technicians (Salaries, Living

Conditions, Inclusions)

Setting standards for technical trades

The roadmap ahead

Working with ESMA & other authorities to set benchmarks

for materials we use

Having FM Experts sit on ISO and other panels to provide

better guidance

Working with Government bodies such as Tadweer, Civil

Defense and MOI to for committees that work towards new

standards

Developing a Platform that updates the FM Industry

systematically

Together we can work towards elevating our

industry to not only catch up to others but to

exceed them also

Thank you

MEFMA Star Rating System

An Integrated FM Approach

Toward Raising The Standards of the Facilities

Management Profession In the Middle East

ALI ALSUWAIDI

MEFMA Board of Director

15

Presentation Outline:

A. Introduction ….What is happening out there

B. What is missing………….

C. Creating SRS guidelines – Integrated Approach

D. Challenges of Introducing SRS /Advantages &

Expected Time Frame

“MEFMA Star Rating System –SRS Integrated FM Approach “

A.1 What is happening in GCC –FM Industry Middle East /GCC is an emerging Market……High Demand/ Evolving Market

A. Introduction ….What is happening

out there

A.2 Why we need FM best practice FM is the Key to outsourcing…..Mitigate Risk To Build Long Term Prospective Common Strategy for all stakeholders To create and impalement sustainable policy across the various industries.

What is FM Best Practice…. FMP, Life Cycle Approach, Strategic Planning, benchmarking

Overall handover responsibility matrix

Overall ownership of decision making during operation stage (short & long term)

Building Condition Assessment

B. What is missing………….

Governmental Bodies Integration during all stages of asset life cycle of building .

Introduction of guidelines especially for high population density development ….SRS-IFM “ MEFMA Stars”

C. Creating SRS-IFM guidelines – Integrated

Approach

MEFMA /SRS-IFM is a rating system & guidelines to review Facility Management strategy for any facility from Strategic , Tactical & day to day operations. This is to ensure how four components of People, Process ,Technology & Real-estate are integrated in sustainable approach covering the following objectives :

C. Creating SRS-IFM guidelines – Integrated

Approach

Optimized sustainable FM design to enhance life cycle of the facilities and related systems. Involvement of FM expertise as early as Design stage..

Proper implementation of the design elements during construction, testing, commissioning & handover stages of life cycle of the facility.

Optimized sustainable FM design to enhance life

cycle of the facilities and related systems.

Involvement of FM expertise as early as Design

stage..

Strategic Reviews

Design reviews

Cost Models

Operational

Strategies

Service

Procurement

Mobilisation

Operations

Establish & implement training strategy for all FM services staff during handover

C. Creating SRS-IFM guidelines – Integrated

Approach

Clear Handover strategy plan and related implementation to ensure operation, EHS & security gaps are identified and closed during the between project team and FM team during transition .

Implement FM integrated contract with clear scope of work & related SLA/KPI & relevant T&C. The contract documentation to reflect proper FM tender process implementation.

Establish & Implement CAFM strategy. Establish & implement proper documentation strategy

C. Creating SRS-IFM guidelines – Integrated

Approach

Establish & Implement Energy & sustainability plan

Establish & implement Welfare plan & resources planning & training strategy for all FM services staff

Establish & implement FM financial Management plan

Establish & implement BCP

C. Creating SRS-IFM guidelines – Integrated

Approach

SRS/IFM = People + Process + Technology + Real Estate Score out of 500 points …… 5 star IFM score 500-425 3 star IFM score 374-325 2 star IFM score 324-275 1 star IFM score 274-225

Quality Evaluation Matrix factors are 1. Safety 2. Accessibility 3. Condition 4. Comfort

C. Creating SRS-IFM guidelines – Integrated

Approach

SRS/IFM = People + Process + Technology + Real Estate- Asset - PHASE started by forming a committee through Dubai Gov‘ - Sample of Asset team brain storming 1 2 3 4

- Sample of Technology team members brain storming 1

Strategic Asset Management Plan

Service Delivery Method In-house Out -source

Policy & Procedures Systems

Training

Asset Performance

Acquisition Plans

Operations Plans

Maintenance Plans

Disposal Plans

Funding Plans

condition

Functionality

Utilization

Cost

C. Creating SRS-IFM guidelines – Integrated

Approach

C. Creating SRS-IFM guidelines – Integrated

Approach

Challenges……………

Owners/FM companies will need to work hard and for at least 12

months to be ready for 5 star award as you will need to put clear

strategy and maintain needed documentation/prove.

Will needed investment of time, resources & money…..

It will require time to grow the concept…..

Governmental support

Selection of the Referee team and preparation of evaluation

Matrix

D. Challenges of Introducing SRS /Advantages &

Expected Time Frame

Advantages of SRS….

Promote Buildings, owners, FM & Providers as a

whole….

Promote continuous improvement

Relate to processes which have the greatest impact on

customer satisfaction

Balance output and process measures

D. Challenges of Introducing SRS /Advantages &

Expected Time Frame

• Summary Good Systems

Good Information Good Relationships

Good Communication Good Management

You need to build up transparency and teamwork culture.

Thanks ً شكرا For more information

info@mefma.org

www.mefma.org

PANEL DISCUSSION

- Ryan Darnell

Executive Director FM – Khidmah

- Sara Momtaz

Strategy and Commercial Development Manager - Khidmah

- James Garbutt

Managing Director – Realpoint Real Estate Consultancy

- Alan Millin

FM Consultant / MEFMA Trainer