new 311 & web services 10.22.12
DESCRIPTION
New 311 and web servicesTRANSCRIPT
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New 311 & Web Services
www.cityofevanston.org
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Click to Call
Citizen clicks Call Me button, enters their phone number, and system rings their phone and connects them to directly to 311.
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Live Web ChatReal-time answers from 311 representative, secure channel,
and transcript emailed to citizens for reference.
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SMS/TextText Evanston to 311311
Real-time, mobile communication with 311 Center. One of the few cities/counties in the country offering this service. Follow-up survey.
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311 Citizen Satisfaction Survey
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Mobile Optimized Websitem.cityofevanston.org
Automatically detects device & redirects users to mobile optimized site. Offers click to call, leverages GPS on phone, & save shortcut
icon to home screen