Rachel BuryAcademic Liaison Manager – Quality, Communication and Marketingrachel.bury@edgehill.ac.uk@rachelriding

Helen JamiesonCustomer Services Managerhelen.jamieson@edgehill.ac.uk@jamiesonhelena

Evaluating the Impact of Academic Skills Support @ Edge Hill University

Edge Hill University – University of the Year!

• 13,500 FTE• University staff – 1,298• University status – 2006• Large provider of Teacher Education and Nursing

Learning Services• Libraries • Learning Technology• SpLD support• Media & ICT Support• Academic Skills• Research Support

Presentation aims:

• Drivers for assessing impact of academic skills

• Use of AMOSSHE value and impact tool kit for group sessions

• Use of impact survey for 1-2-1 support

• Introduction of a peer review framework

Drivers:

• Customer Service Excellence holders (10 years) – the ‘so what!?’ factor

• What difference does it make to the student experience? Is it adding value?

• Do we do more of the same? Something different?

• Measuring quality of academic skills support – outcomes versus outputs

• Learning from best practice - time for reflection

My project brief: Evaluate the effectiveness of our Steps to Success programme

• Supplementary academic skills/information literacy

workshops – academic writing, Harvard Referencing, literature searching….

• Intensive on staff time/Low – Medium take up

• Series of recommendations

Using a value and impact toolkit (AMOSSHE, 2011) the project looked at three strands:

• Evaluating satisfaction (whether customers are happy/satisfied with the experience)

• Evaluating impact (whether a change has taken place as a result of an intervention)

• Evaluating value for money (using the 3 E’s – economy, efficiency and effectiveness)

Evaluating satisfaction – feedback forms after the session

• Small number of questions• Room for free text

comments

Evaluating impact: has a change has taken place? Changes may be:

• Affective: attitudes, perceptions, levels of confidence

• Behavioural: people doing things differently e.g. doing something more or less often, asking different types of questions, being more critical or more independent

• Knowledge based: e.g. knowing about key sources of relevant information

• Competence based: people doing things more effectively e.g. improved search techniques, finding more appropriate information

Impact survey

• Sent 4-6 weeks after the intervention

• Looking for changes in practice – affective, behavioural, knowledge based, competency based

• Self reported – surrogate impact indicators – need to triangulate

• Follow up – semi structured interviews

Value for money: Cost/benefit analysis using the 3 E’s model

1. Economy: for example how much has the programme cost to run per person/per session?

£55.77 per session (where there was one or more attendees) and £15.58 per head

Total cost of delivery of attended sessions

£545.30

Preparation time for all sessions

£344.40

Administration

£729.60

Promotion/publicity £500

Total

£2119.30

2. Efficiency: for example how many students are seen per session, how can this be improved?

3. Effectiveness: is the programme delivering the intended outcomes?

Have outcomes been clearly articulated at the outset? Difficult to measure if not…

• So what about one to one support?

• 2013/2014 - 1,343 sessions delivered – Academic Skills Support

• 2013/2014 – 1,950 sessions delivered – specialist SpLD support

• Whole teams of staff deliver sessions – demand increasing

• No formal way of either gathering feedback, assessing quality or measuring impact

• Impact survey devised based on principles of AMOSSHE

• How – feedback likely to be too superficial straight after the session

• Now the boring part – administration!

• 2 rounds of surveys completed in 2014/15 – average 30% return rate

• Feedback has been very valuable

Question 4 Could you tell us one change you have made since accessing support?

‘Clearer writing’

‘I changed the structure of my assignments’

‘My grades went up from 65- 72%’

‘Being able to keep up and more confidence in my work’

‘I have been able to have an understanding of how to reflect on my work’

• So what have we done with it? Two key outputs

• More reflection and real evidence!

• Feedback used in team meetings – looking at some of the responses in more detail

• Used information to develop our offer in terms of skills support

• Bringing the quality and impact framework full circle

• Learning Services Peer Support Framework

• 4 teams involved – staff who deliver one to one & group sessions

• Staff development and support

• Boring bits again – the administration and paperwork

• Peer support scheme – the challenges

• Don’t call it peer observation – staff anxiety and fears

• 10 months on – has everyone engaged?

• Next year?

• Try and improve return rates of survey and look at other ways to UX

• Encourage more staff to engage in peer support and sharing in meetings

Thank you for listening

Any questions?