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BBC Trust Service Review

Public Consultation:

BBC Nations’ Radio, News and Current Affairs

November 2015 to February 2016

A report by ICM on behalf of the BBC Trust

Confidential. All work in accordance with ISO 27001 and 20252

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Table of contents

Background and methodology........................................................................................... 3

Background ....................................................................................................................... 3

Methodology ...................................................................................................................... 3

Executive Summary ............................................................................................................ 6

All nations .......................................................................................................................... 6

BBC Services for Scotland ................................................................................................ 6

BBC Services for Northern Ireland .................................................................................... 7

BBC Services for Wales ................................................................................................... 8

BBC Services for Audiences in Scotland .......................................................................... 9

Overall views ..................................................................................................................... 9

BBC Radio Scotland ........................................................................................................ 14

BBC Television News and Current Affairs in Scotland ..................................................... 21

BBC Scotland Online ....................................................................................................... 26

Views on BBC Scotland social media output ................................................................... 28

BBC Scotland language services ..................................................................................... 30

BBC Radio nan Gàidheal ................................................................................................. 30

BBC Alba ......................................................................................................................... 33

BBC Services for Audiences in Northern Ireland ........................................................... 37

Overall views ................................................................................................................... 37

BBC Radio Foyle Ulster ................................................................................................... 40

BBC Television News and Current Affairs in Northern Ireland ......................................... 42

BBC Northern Ireland Online ........................................................................................... 45

Views on BBC Northern Ireland social media output ........................................................ 47

BBC Services for Audiences in Wales ............................................................................. 48

Overall views ................................................................................................................... 48

BBC Radio in Wales ........................................................................................................ 48

BBC Television News and Current Affairs in Wales ......................................................... 49

BBC Wales Online ........................................................................................................... 49

Views on BBC Wales social media output ....................................................................... 50

Appendices ....................................................................................................................... 52

Twitter responses ............................................................................................................ 52

Number of respondents answering each section of the consultation document ............... 53

Demographic Profile ........................................................................................................ 54


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Background & Methodology

Background

The BBC Trust is the governing body of the BBC. The BBC Trust works on behalf of licence

fee payers to ensure that the BBC provides high-quality services and good value for

everyone in the UK.

The BBC provides television, news & current affairs services, radio services and online

services specific to each of the devolved nations of the UK. In this consultation respondents

within those nations answered questions regarding the services they receive from the BBC.

For Wales this also includes Welsh services such as BBC Radio Cymru, and for Scotland

this also includes questions on Gaelic services such as BBC Radio nan Gàidheal and BBC

Alba.

The Trust wanted views from as many users of these services as possible from across the

country and from a wide variety of ages, and social, ethnic, and cultural backgrounds.

The BBC Trust commissioned ICM Unlimited to log, code and analyse consultation

responses.

Methodology

Introduction

The BBC Trust consultation on the BBC Nations services ran from the 9th November 2015

to 31st January 2016.

The primary means of responding to the consultation were online, or by post, using the BBC

Trust’s official consultation document. The consultation questionnaire was co-designed by

the BBC Trust and ICM. Respondents were instructed to complete as many or as few of the

questions as they wished.

The consultation also contained a series of demographic questions designed to help the

BBC Trust understand the views of specific sections of the audience.

Collecting Responses

Public consultations are a democratic exercise in the sense that any member of the public is

eligible to take part should they wish. In order to engage with a broad range of licence fee

payers, the consultation was made available through a range of channels. The consultation

was promoted using a variety of channels, with trails on BBC TV, radio and online;

interviews on radio stations, a link from the BBC Trust website, and Twitter (see below).

Consultation materials were available in English, Welsh and Gaelic.

There were 1,591 responses to the Nations services consultation in total. A full breakdown

of responses to each section is available in Appendix two.


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Online responses (1,439)

The vast majority of responses were submitted online via the BBC Trust’s online consultation platform.

1,410 responses were received online in English

19 responses were received online in Welsh

10 responses were received online in Gaelic

Responses received in Welsh and Gaelic were translated into English before being analysed as part of this consultation

Email responses (6)

Freeform: Some people chose to complete a freeform response by email rather than submitting their response using a questionnaire format.

Postal responses (146)

Completed consultation questionnaires (102): Some people downloaded a copy of the consultation questionnaire and posted it to ICM Unlimited. Hard copies of the questionnaire were available by request via a publically advertised phone number.

Freeform (44): Some people chose to respond by letter rather than submitting their response using a questionnaire format.

Twitter Responses (253)

Responses via Twitter were accepted as consultation responses.

At the end of the consultation, the BBC Trust used relevant search terms to log tweets intended as consultation responses.

Due to the different nature of the Tweets, they have been analysed separately to responses submitted through the main consultation channels, and they are not included in the main consultation response count.

Handling responses

Each consultation response received by ICM has been entered electronically and is stored

on a secure centralised system. Every response has received a unique ID code and to

protect the privacy of consultation respondents, all personal data has been separated from

responses.

ICM’s response handling procedures have been designed for compliance with ISO 27001

and ISO 20252, the international standards for data security and market research.


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Grouping and analysing responses

ICM’s expert team grouped all responses for each question into themes, enabling accurate

analysis of each question.

A key element of the analysis process for any consultation is the development of a thematic

analysis framework by which open questions can be analysed. An initial framework based on

the first 200 responses was then refined and evolved throughout the rest of the consultation.

The framework is a flexible document that changes as analysis progresses.

Interpreting results

This report presents the 1,591 responses to this public consultation made using any of the

channels outlined in the ‘collecting responses’ section of this report.

The responses reported here represent the views of those who chose to participate in the

consultation and may not be representative of the population as a whole. In addition to this

public consultation, the BBC Trust and ICM have conducted quantitative research with a

nationally representative sample of the population; these findings can be used to give a

sense of the whether the views expressed in the consultation are mirrored by the population

at large.

ICM has analysed all responses to the consultation. Some respondents chose to give their

views on more than one service and some on just one service.

This report presents feedback on each service thematically, rather than question by

question.


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Executive summary

All nations

Public consultations are not representative of the public overall – they are representative

only of the people who responded to them, and these people tend to have been compelled

to take part in the process because they hold a strong opinion on the issues at hand.

Respondents to this consultation hold the BBC in high regard and, for the most part, they

believe that it broadcasts high quality, informative and trustworthy content. However, this

consultation touched on some contentious issues such as representation of groups across

society, impartiality and cultural identity, and some of this feedback is negative. All

viewpoints presented during the consultation are taken on board and treated as equally

valid.

People have very strong feelings about the BBC services they use on a daily basis. This

consultation proves no exception, and we have received an impassioned set of opinions on

what the BBC currently does best and what it needs to work hardest to improve.

Furthermore, people tend to express negative views more strongly than they do general

satisfaction. We have aimed to ensure that the results presented in this report give a fair

representation of the sentiment of all those who responded.

In response to in-depth open questions, many respondents said that the BBC successfully

delivers something for everyone and that a UK-wide perspective remains important.

However, in each nation some feel that the BBC’s default position is England-first (or, more

specifically, London-first), and there is a desire for greater representation of all parts of each

nation rather than the major cities.

The most divisive issue of all throughout the consultation is on whether the BBC manages to

provide a balanced view on news, current affairs and sport. Strength of feeling on this topic

is demonstrated by the fact that it was raised by so many respondents, despite no questions

being specifically asked on this matter. Consultation responses often mentioned the 2014

Scottish referendum on independence and showed that there is strong disagreement about

whether the BBC managed to remain neutral or whether its coverage was balanced in favour

of one side of the campaign or the other.

There is a range of views over the extent to which the BBC manages to fairly serve the

range of audiences and their needs in each nation. For example, the BBC’s provision of non-

English language services such as BBC Radio nan Gàidheal are seen by some as essential

to their cultural identity, others believe they are not an appropriate use of licence fee payers’

money and would prefer the BBC to offer only English language content.

BBC Services for Scotland

Most of the respondents to the consultation who watch or listen to each of the BBC’s

services in Scotland offer positive feedback about the quality, diversity and reliability of its

output. Many describe BBC services as their go-to source for up to date information and


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analysis, and the services are used by many all-day, every day. There is particular praise for

BBC Alba and BBC Radio nan Gàidheal which are appreciated not only by fluent Gaelic

speakers but also by many people who are interested in Scottish culture, music and sports.

However, that there are also calls from some for decreased funding for the BBC’s Gaelic

language services.

Even respondents who praise BBC Scotland’s output, share their views on services,

programmes and presenters which they are more or less keen on, are able to make

suggestions for improvement. Sports coverage in particular generates strong opinion in

Scotland; many use BBC Scotland services as a go-to source for football programming,

although some feel as though not all teams get equal coverage and others would like to see

less time spent on football altogether.

There is passionate debate within Scotland over whether the BBC’s services provide fair and

balanced coverage of news and current affairs. Much reference is made to the 2014

independence referendum by the respondents, when some felt the BBC’s coverage was

more favourable to Unionist causes, while others felt that Nationalist representatives were

not given the level of scrutiny they deserved. Moreover, irrespective of respondents’ views

on the BBC’s coverage during the referendum, some feel that the BBC has struggled to

come to terms with the current political context in Scotland, particularly in terms of how it

covers the SNP.

There is further disagreement over just how local the BBC’s coverage should be. The

prevailing view among consultation respondents seems to be that while UK-wide news is

desirable, this should mean genuinely UK-wide coverage rather than what is perceived as an

England or London-centric view. However this is where agreement ends; some respondents

would like to see exclusively Scottish news provision, while others explicitly object to this

suggestion, urging the BBC to maintain a broader outlook. There is also a feeling among

some groups that Scottish coverage is too focussed on the Central Belt, meaning less

attention is given to the rest of the country.

BBC Services for Northern Ireland

Many of the respondents to the consultation who use BBC services for Northern Ireland on a

regular basis are highly supportive of the BBC’s output, praising it for being high quality and

for its ability to report on a broad range of issues and perspectives and to cover a broad

range of genres.

However, only a small proportion of the people who responded to the consultation offered

wholly positive feedback. Even some of those who claim to be generally very happy with

BBC services for Northern Ireland had suggestions for how certain elements of the service

could be improved. For instance, although many use the BBC’s TV and radio services as

their main source of information for news and current affairs, there are some concerns

around the quality of broadcasting on certain programmes and of some presenters.

Moreover, some of the negative feedback given in Scotland over the repetition of UK-wide

news on the national segment is mirrored in what we heard from viewers and listeners in

Northern Ireland.


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The issue of representation and balance between UK and Northern Ireland news is clearly

articulated by respondents in Northern Ireland. However, there is no real consensus on

whether BBC coverage has too much UK coverage, or whether undue attention is given to

the Republic of Ireland. The lack of agreement suggests that people’s views and political

standpoints are likely to have a significant bearing on their feelings on this issue. However,

there is greater unity behind the desire to hear more genuinely UK-wide news rather than

content focused on London and England in general.

BBC Services for Wales

The response rate to the public consultation in Wales was comparatively low, which has

limited the scope for analysis. Nonetheless, many of the themes emerging from Wales are

similar to those voiced in Northern Ireland and Scotland.

Overall, people who responded to the consultation in Wales are reasonably happy with the

service provided to them on a national basis by the BBC. There is positive feedback on

news, current affairs and sports coverage, and on Welsh language services from viewers

and listeners.

However, the BBC is criticised in Wales for having a tendency to focus too much on

Westminster politics, and some feel that within Wales reporting skews to certain regions: this

largely consists of people in the South feeling that too much attention is given to the North

and vice versa.

Some respondents also questioned the provision of Welsh language services. While many

of those who speak Welsh highly value the BBC’s output, some non-Welsh speakers feel

that the amount of attention given to the Welsh language is disproportionate to the number

of people who speak it.


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BBC services for audiences in

Scotland

Introduction

Respondents to this consultation were asked a range of questions about the BBC’s services

for audiences in Scotland. This includes radio, television and current affairs and online

services. Respondents were also asked about Gaelic language services provided by BBC

Radio nan Gàidheal and BBC Alba.

Overall views on BBC services for audiences in Scotland

At this question, consultation respondents who watch or listen to BBC Scotland were asked

to summarise their views on the services. The answers they gave reflect their top-of-mind

feelings, which were then explored in more detail.

The BBC’s services in Scotland are highly valued by many consultation

respondents

A large number of respondents who watch or listen to BBC Scotland speak enthusiastically

about certain services, presenters and programmes. One major theme is that people listen

to or watch BBC Scotland services throughout the day and for different purposes, seeking

both information and entertainment.

“When at home, I listen to the radio constantly. During the day, Radio Scotland meets my

needs for news coverage particularly well. This is also the case for entertainment.”

(Male, 55-64)

Particular attention is given to the range of programming given across the portfolio of

services in Scotland. There is strong praise for the range of different themes and genres

covered across the board.

“Excellent mix of content: highly relevant and impartial.”

(Male, 45-54)

“You cater for a wide majority of interests.”

(Male, 55-64)

Moreover, many consultation respondents praise BBC Scotland services for the quality of

the stations’ content and presenters.


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“The services are excellent in the main...I think BBC Scotland delivers a superior quality.”

(Female, 65-74)

“Very pleased with the range and quality of programmes provided for Scottish

listeners/viewers. Am particularly happy with Gaelic TV and Radio programmes.”

(Female, 55-64)

BBC Scotland is seen to make a valuable contribution to Scotland’s cultural

fabric

Many respondents express the belief that BBC Scotland services contribute to a feeling of

being Scottish and of national identity. It is argued that BBC Scotland contributes through its

coverage of Scottish music, events, culture and sport.

“BBC services in Scotland provide access to information, comedy, sport, music and current

affairs that are not available elsewhere. Without these services it would be difficult to retain a

Scottish identity.”

(Male, 65-74)

“I'm very impressed by the local content of BBC Scotland. Spending most of my time

working in England, I often use BBC Scotland to keep tabs on local affairs, follow Scottish

football, and even just to hear a familiar Scottish voice”

(Male, 25-34)

However some respondents feel that more effort could be put into reflecting

contemporary Scottish society

A less commonly held view is that although BBC Scotland services clearly attempt to reflect

Scottish culture, they sometimes struggle to capture the true essence of contemporary life.

Some respondents would like to see greater representation of the diversity of Scottish

culture, including music, drama and other events.

“The BBC need[s] to think about why it is called BBC SCOTLAND and not an extension of

BBC London. Get away from shortbread and dancing. Bring in what real Scots do, and it is

not all about Scottish country dancing at the New Year. Stereo-typical placement of Scottish

people is a big turn off.”

(Details not provided)


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Some of these respondents feel that BBC Scotland could do a better job of representing

Scottish life if they received more funding than they currently do.

“The journalists try to provide a quality service but it is obvious that they are woefully

underfunded. Given how much devolution has taken place recently and is due to take place

in the future the current set up is untenable.”

(Male, 35-44)

Concerns over the representation of Scottish culture are linked to a desire for

more original content produced by Scottish people for Scottish people

Some respondents view BBC Scotland services as an offshoot of a main UK-wide version of

the BBC rather than a set of Scottish services in their own right. There are limited calls for

more original content to be generated in Scotland, specifically with a Scottish audience in

mind.

“We deserve more Scottish programming made in Scotland. Many more of these

programmes should be broadcast across the wider BBC - e.g. give more opportunity for the

English to learn more about Scottish politics, Scottish society and culture.”

(Female, 55-64)

“I don't feel there is enough content for Scottish viewers. This needn't be all Scottish;

however, more programming should be filmed here to boost the creative sector.”

(Male, 25-34)

There are strong divisions in opinion over whether the BBC delivers a fair

balance of national and UK coverage

Many of the people responding to the consultation are of the view that the BBC is unduly

focused on England and the UK as a whole rather than on Scotland.

This view is most striking in relation to the BBC’s news and current affairs output. A

commonly held belief is that there is too much focus on Westminster politics, and that

services for the nations are secondary to the main London-centred output. These

respondents would like to see more Scotland-centric coverage of news and current affairs,

tackling issues from a Scottish viewpoint.

“I feel we have another country's news first on main news I do not need to hear about

English education, police or health service they do not reflect the country I live in. The main

news is for England only, but the rest of us are forced to listen to it. Devolution changed

things - the BBC remained as always out [of] step with the country and certainly not

representative of Scotland, very much putting forward establishment London view.”

(Female, 45-54)

“The BBC is entirely London led in that the BBC offer to Scotland is entirely driven by a

London led view of Scotland. In particular news and current affairs programmes have not


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caught up with the post 1999 era of devolution let alone the post 2014 era of near

irrelevance for the shapes and structures of UK politics in Scotland.”

(Male, 55-64)

A substantial minority of respondents believe that the BBC promotes an overtly pro-union

stance. This is felt to be most acute in relation to news and current affairs coverage. These

respondents feel that the BBC demonstrates a pro-union stance through the topics it covers,

the way it reports them, and in the degree of scrutiny imposed on politicians representing

different interests.

However, a strongly voiced opposing view is that BBC Scotland services are tilted in favour

of Scottish nationalism. Many of those who held this opinion would prefer BBC Scotland –

particularly when it comes to news and current affairs – to focus on UK-wide and

international issues rather than Scotland only.

Several of the respondents expressing this view allude to the Scottish Independence

referendum with the belief that the BBC coverage of Scottish politics favours the nationalist

cause.

People who use the BBC’s Gaelic language services hold them in very high

regard; however some non-users object to the funding they receive

Among those who watch or listen, there is strong praise for Gaelic language programming

on BBC Scotland, with particularly reference to BBC Alba. Several respondents emphasise

the educational benefits of the programming, describing it as a useful learning resource.

Beyond its educational role, others describe BBC Scotland’s Gaelic programming as an

important pillar of Scottish culture.

“As a native-Gaelic speaker, provision of Gaelic language services both TV and radio are a

fantastic service, I believe they play an important role in the growth of this vibrant language.

Local news, sports coverage, discussion and debate that relate directly to Scottish

experience is fantastic and important to inform and engage people.”

(Male, 16-24)

“I love having the Gaelic programming. It is brilliant to have. I leave Radio nan Gàidheal on

in the background so my baby hears it so learning it will be easier for him as he grows up.”

(Female, 25-34)

However, among those who do not typically use these services, there is criticism about the

BBC’s funding of them. Many of these respondents argue that, because only a small

proportion of the population speaks Gaelic, current funding levels are unfair to some licence

fee payers.

“BBC TV service is excellent thought Alba is somewhat irrelevant since we do not speak

Gaelic. It seems an outrageous expense for about 1% of the population.”

(Details not given)


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“I think there is too much focus on Gaelic services considering hardly anyone speaks it. BBC

Scotland's news services are far superior to what STV provide.”

(Male, 25-34)

BBC Scotland’s sports coverage is highly appreciated although there are also

some calls for change

Of the respondents who mention sport, many speak enthusiastically about BBC Scotland’s

coverage of high-profile events as well as smaller, lesser covered events and teams.

“I love the sports coverage on BBC Scotland radio.”

(Details not given)

“BBC services in Scotland provide access to information, comedy, sport, music and current

affairs that are not available elsewhere. Without these services it would be difficult to retain a

Scottish identity. BBC Scotland gives me access to information about my local football

team.”

(Male, 65-74)

However, some respondents take issue with the balance of sports coverage on BBC

Scotland’s services. Among these, the main view is that there is too much sport in general

and they would rather watch or listen to different programmes.

An alternative view, presented by some sports fans, is that BBC Scotland focuses too much

on football, meaning that other sports are squeezed out.

“Overall, I believe that all of the services mentioned above are of excellent quality and offer

excellent programming for Scotland. The only exception to this is Radio Scotland's news

programming which I think carries a disproportionate level of sports (football) news.”

(Details not given)

“I am not a sports follower so I find that all BBC channels offer too much sports coverage.

However, I am aware that other people do find that such sports coverage acceptable.”

(Male, 55-64)

A small but passionate group of respondents feel that BBC Scotland’s sports coverage –

particularly football coverage – is skewed in favour of certain teams. They feel this bias is

evident in sports commentary and punditry, as well as through the overall reporting of

sporting events. However, there is a lack of consensus about the nature of this bias or which

teams are favoured.

The most frequently cited example of perceived bias is towards the “Old Firm”, the Glasgow

football clubs Celtic and Rangers. A relatively small group of respondents believe that BBC

Scotland demonstrates favouritism towards Rangers at the expense of other teams.

“


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BBC Radio Scotland

In this section of the consultation, respondents were asked to reflect on how well BBC Radio

Scotland meets its remit, which is to:

Provide accurate, impartial and independent news;

Report and scrutinise national political life;

Carry extensive sports coverage;

Support Scottish music, culture and arts;

Fully reflect the diverse faiths, cultures and communities of Scotland;

Provide opportunities for informal learning across a wide range of subjects; and

Encourage participation.

Most people have something good to say about BBC Radio Scotland

Many of the people who answered this question provided fairly top-level praise for BBC

Radio Scotland rather than focussing on specific elements of the remit.

“I think that BBC Radio Scotland manages to achieve superb quality in all aspects of its

remit”

(Female, 45-54)

“All of the above are achieved well.”

(Male, 16-24)

Moreover, respondents praise the broad range of services and genres covered by the

station, with particular reference to local news coverage, music and culture.

“I am a fan of Radio Scotland and have my radio on and tuned into Radio Scotland all day if I

am in the house. I feel the balance of programmes at the moment is very good, a good

mixture of arts, music, culture, current affairs, comedy and sport.”

(Female, 55-64)

“I think the local news coverage is very good and always listen to or watch it”

(Female, 65-74)

At the same time, there is an acknowledgement that the station faces a substantial challenge

in trying to please all people through a single service.

“I believe you do this reasonably well, given that it's an almost impossible task, as there will

always be those who nurse grievances.”

(Female, 65-74)


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However, almost all praise is paired with suggested improvements to the

service or criticism of it

Praise is directed at a broad spectrum of programmes and genres on BBC Radio Scotland,

evidencing the diverse range of preferences and personal tastes to which the service tries to

cater. This fact is also reflected in the large number of suggested changes made by

respondents.

“Radio Scotland - brilliant programmes include Janice Forsyth, Get it On, Take the Floor,

current affairs on Sunday with Sudden Nanjabbi, interviews by Eadie Stark, Off the Ball,

some comedy, documentaries and specials. Fulfils the brief well. Small criticism - news

interviews can be too argumentative and oppositional, getting in way of letting the political

guest tell us their view.”

(Female, 55-64)

“Fairly well though news/ political reporting seems biased towards London-based views at

times. Scottish music and art is covered well though sport is a bit lacking - no regular shinty

coverage or webpage for example.”

(Details not given)

The remainder of this section presents respondents’ feedback on each element of BBC

Scotland’s remit.

Feedback on whether BBC Radio Scotland provides accurate, impartial and

independent news

There are strong differences of opinion as to whether BBC Radio Scotland provides accurate

and impartial news. Among those who believe that BBC Radio Scotland coverage is

unbalanced or biased, there is disagreement as to which groups or interests it favours.

One of the central debates is whether the BBC is pro unionist or pro nationalist, with no

consensus either way.

“There are some presenters that find it hard to hide their SNP / Nationalistic bias”

(Male, 55-64)

“The news is not impartial, accurate or independent - it is partisan and biased. It does not

scrutinise public life - it has an anti-SNP agenda which it pursues doggedly.”

(Female, 55-64)

An associated debate surrounds whether the station is biased towards either the SNP or the

Scottish Labour Party. However, again, there is no consensus among consultation

respondents.


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“BBC Radio Scotland news is not accurate, impartial or independent. There is a clear bias

against the Scottish independent movement and the SNP”

(Male, 45-54)

“I think it is politically biased towards the SNP and is not challenging or critical enough of any

issues that matter.”

(Female, 24-34)

A recurring comment on services in Scotland is that news and current affairs coverage

focuses too heavily on Westminster politics and events in England. Some respondents

would like to see a Scotland-first, UK-second approach to current affairs, although this view

is countered by those who would rather hear about the UK overall, rather than leading with

either Scotland or England.

“Very well, apart from the impartiality! It appears to be a Westminster lap dog.”

(Male, 65-74)

“Would rather listen more broadly to what happens in the UK thanks.”

(Female, 65-74)

Feedback on whether BBC Radio Scotland reports and scrutinises national

political life

Some respondents fed back on the reporting and scrutiny of national political life. There is

fairly widespread praise for BBC Radio Scotland’s local news and current affairs coverage.

“The news coverage is very good. There are several insightful political programmes.”

(Male, 55-64)

“The news is accurate and impartial - just like the rest of the news provided by the BBC.

Politics is well covered.”

(Male, 35-44)

However, a fairly small group of respondents argues that BBC Radio Scotland does not

provide sufficient scrutiny of political parties. Among this group, there is disagreement over

whether certain parties are subject to heavier scrutiny than others and, if so, which ones

benefit and which suffer.

“It is your duty to hold the government to task, but you give all of the other parties almost a

free reign.”

(Male, 35-44)


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Feedback on BBC Radio Scotland’s sports coverage

Of those respondents who comment on sports, many are positive about the station’s current

output, with a particular emphasis on the quality of the commentary and breadth of

coverage.

“This is very good, and is particularly important in celebrating Scottish sporting life in a way

that the UK-wide services never will.”

(Details not given)

“Certainly carries extensive sports coverage.”

(Female, 45-54)

However, for a number of respondents in Scotland, sport is a contentious issue. Some

respondents are critical that there is too much sport on the station. These respondents would

generally prefer to listen to other programmes. Even among sports fans, a small number

believe that there is too much football coverage, meaning that other sports do not receive

enough air-time.

“There remains a ridiculous obsession with football to the detriment of other sport in

Scotland.”

(Male, 45-54)

“All of the above are achieved well. ‘Carry extensive sports coverage' is too football heavy

and this forces me to change to other local radio stations. Are there really so many football

fans that the weekend radio must be full of football related content?”

(Male, 16-24)

There are also conflicting views among a small group of respondents on whether football

coverage is fair and balanced. Most of these comments relate to the station’s coverage of

Celtic and Rangers, with some arguing that BBC Radio Scotland gives preferential treatment

to Ranges.

“[BBC Radio Scotland does not provide extensive sports coverage] very well. Usually [it] has

a very one side view with regard to sport. Recently it has been remiss in its reporting

correctly about the former club called Rangers who BBC never gets to terms with the fact

that that club was liquidated.”

(Male, 65-74)

Another small group of respondents believes that the coverage overall favours Celtic and

Rangers, meaning that not enough focus is given to other Scottish teams.


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“Sports content is much reduced and often centres on Glasgow Celtic and Glasgow

Rangers, they are always reported on before any other team and at much greater length.”

(Details not given)

Feedback on whether BBC Radio Scotland supports Scottish music, culture

and arts

A relatively small proportion of respondents commented on the station’s coverage of Scottish

music, culture and arts.

Many offer general praise for the station’s output and there is an appreciation of its efforts to

reflect and promote Scotland’s cultural heritage.

“I feel the radio is the only part of the BBC that accurately and proportionately reflects

Scottish culture and news.”

(Male, 25-34)

“Reasonably well. Music culture and arts well covered”

(Male, 45-54)

A less commonly voiced view is that the balance of coverage is skewed too far towards

Scottish music, culture and arts, which can give a “parochial” feel. Some respondents would

appreciate a broader range of coverage in this field.

“Very poor, too parochial. Not really interested in only Scottish Culture its usually poor

quality”

(Female, 45-54)

Feedback on whether BBC Radio Scotland fully reflects the diverse faiths,

cultures and communities of Scotland

Only a minority of respondents commented on this aspect of the station’s remit and a small

handful believes that it generally delivers its remit. A few respondents offered more specific

feedback critiquing the service or suggesting improvements.

“I think this [part of Radio Scotland’s remit] is done well.”

(Male, 25-34)

The most commonly voiced criticism is that BBC Radio Scotland tends to focus on the

country’s largest social groups rather than reflecting the population’s true diversity. This

argument is most commonly made in relation to geography, as some feel the station focuses

too heavily on the central-belt region. However the same argument is also made about

cultural identity (including political affiliation) and ethnicity.

“[BBC Radio Scotland] does pretty well although there is a tendency to be quite central belt

focused at times.”


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(Male, 35-44)

“I also feel that a bias still remains towards big groupings with regards faiths, cultures and

communities. There should be more allowance for the fact that there is now a very wide

range and numbers of groupings who also need some expression nationally within modern

Scotland.”

(Details not given)

A handful of respondents acknowledge the difficulty in deciding which groups receive more

coverage. If, for instance, the decision is made solely on the basis of population numbers,

some feel that Gaelic language speakers are overrepresented compared with other

population groups.

“It is [an] admirable ambition to reflect the diverse faiths and culture across the country but in

practical terms this is very difficult to achieve given the broad nature of the definition. I think

that it has gone too far and as an example the blind adherence to commit so much cash to

Gaelic given the very small audience is not good value for money. There are more ethnic

minorities with greater numbers but we do not have dedicated channels for them.”

(Details not given)

Religion is another point of contention for a small group of respondents. Some respondents

value the station’s coverage of Christian events and issues, and would like more output of

this nature on the station.

We should have more coverage on Christian activities, opinions and music as well as other

religions. Why has Sunday Morning with.... been moved to 10am when most Christians are

out at church?

(Male, 45-54)

However, other respondents feel there is too much coverage of religion in general and of

Christianity in particular. Furthermore, there is a perception among a smaller number of

respondents that certain religions and secular views are underrepresented.

“Differing faiths and more in depth coverage of Islam would perhaps widen the public

knowledge and questioning of news/current affairs”

(Male, 45-54)

“In many of the above areas, Radio Scotland does well. However, concerning faith

coverage, you don't reflect that fact that Scotland is really a secular country of no particular

faith these days - how about an atheist/humanist aspect to this kind of programming.”

(Male, 45-54)


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Feedback on whether BBC Radio Scotland provides opportunities for informal

learning across a wide range of subjects

Respondents gave very limited feedback on informal learning although a small handful

specifically mentions the success of the station in providing informal learning across a

variety of subjects.

“Have learned a lot about Scottish wildlife, gardening and cookery through Radio Scotland

programmes.”

(Female, 55-64)

Most of those who do comment specifically on this remit believe there is room for

improvement. Several listeners cite BBC Radio 4 as a standard-bearer in this respect and

would like BBC Radio Scotland to emulate its success.

“Very few programmes are set up to enlighten and inform on important issues, such as

energy [or], land use, but seem to thrive on confrontation instead of informed debate or

examination, such as happens on Radio 4's File on 4.”

(Female, 65-74)

Feedback on whether BBC Radio Scotland encourages participation

Among those who commented on this area, the majority believes that the station encourages

participation.

“There seems to me very every opportunity and all methods for participation, such as the

Radio Scotland phone ins and news interviews.”

(Male, 65-74)

However, there is disagreement over the quality and value of these opportunities. The

immediate association with “participation” is the audience phone-in format. While there is

appreciation for phone-ins, the majority of comments from this consultation are negative.

Some respondents think that phone-ins do not provide a broad spectrum of views; that

presenters can be combative or unaccepting of divergent opinions; or simply that people

would rather listen to the views of presenters rather than other members of the public.

“[BBC Radio Scotland] needs to find ways of encouraging participation that are not merely

radio phone ins (or shout ins).”

(Female, 45-54)

“Personally I don't like phone ins. I think they are a cheap form of content and I switch off at

9.00am.”

(Female, 55-64)


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BBC Television News and Current affairs in Scotland

Consultation respondents were asked to reflect on the following questions about BBC news

and current affairs on television in Scotland:

Whether it covers a wide range of topics and subject matter and how relevant it feels

to Scotland;

Whether the programmes are high-quality, and whether it offers something different

to other channels and providers; and

How well the programmes put issues into context, explain complex issues,

investigate and scrutinise issues and institutions as they impact on Scotland.

Because most respondents chose to share their general thoughts rather than answering

each point in turn, this section is presented thematically.

There are mixed feelings towards television news and current affairs output in

Scotland

Views on BBC television news and current affairs programming in Scotland are divided.

On one hand, many respondents use and enjoy these services on a daily basis. There is

praise for the overall quality of news and current affairs television coverage and this is

reinforced by the large proportion of respondents who use the service as their main news

source.

“BBC news and current affairs on television in Scotland are professionally produced and

cover a wide range of topics and subject matter. Most of the programmes are high-quality

and reliable.”

(Male, 55-64)

“Brilliant unbiased informative varied reaches wide audiences. Keep on at politicians we

need to make them accountable for their actions.”

(Female, 45-54)

Many respondents have strongly held views on news and current affairs output, regardless

of their perception of BBC coverage. Very few offer unanimous praise, most have views on

particular programmes and presenters and almost everyone has suggestions on how the

service could be improved. That said, many respondents have directly opposing views on

what the BBC does well and how it should change

Some viewers would like to see better geographical representation of Scotland

One of the most common criticisms of television current affairs and news in Scotland is

based on the perception that there is too much focus on England and Westminster politics.

Some believe that the news is presented through an English lens rather than from a

distinctively Scottish perspective.

“[The news is] poor, and always has an English slant.”


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(Male, 45-54)

“Too much news that only affects England/Wales or England alone, on the general news e.g.

education and health are devolved issues, but Scots have to listen/watch items which do not

involve us. Why can't these items go out on English regional news?”

(Female, 55-64)

A smaller proportion voice a related complaint: that Scottish news focuses on Edinburgh and

Glasgow, as well as the rest of the central belt area, to the detriment of the rest of the

country.

“Again, I feel the national news should cover stories from round the country a little more.

STV is much better at that.”

(Female, 35-44)

“It does cover a wide range of topics but tends to concentrate in the central belt.”

(Female, 65-74)

There are concerns about the balance of BBC news and current affairs output

There are some concerns about impartiality and fair reporting. These can be summarised as

follows:

Pro-nationalism: some respondents believe that BBC television coverage is

balanced in favour of nationalist causes and that the SNP are not sufficiently

scrutinised.

“I also think it is politically bias[ed] toward the SNP and should be more challenging.”

(Female, 25-34)

Pro-unionism: other respondents believe that BBC coverage is tilted in favour of

unionism and that reporting discriminates against the SNP.

“BBC news is Government controlled and Unionist Biased.”

(Female, 25-34)

UK and London-centric: a cross-partisan concern is that BBC television coverage

does not focus enough on Scotland.

“[It is] regarded as London-centric and generally English based. Watched from

Scotland, it can often feel like the output from another European country.”

(Male, 65-74)

Too parochial: conversely a smaller proportion of respondents feels there is too

much of a local focus on Scotland and would prefer a broader approach.


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“The Scottish stuff is a good option for those with parochial interests. We are

interested in the wider world.”

(Male, 55-64)

Unbalanced sports coverage: as described elsewhere in this report, there is a

perception among some respondents that BBC coverage of football favours certain

teams.

Some respondents praise the BBC for maintaining impartiality across its television output.

“Clear, impartial reporting, which a good level of negotiation and presentation.”

(Male, 35-44)

“The BBC is the best and most impartial of all the TV channels.”

(Male, 65-74)

Some are frustrated by the repetition of UK-wide news on Scottish services

Among respondents, there is fairly widespread frustration that the same headlines appear on

both the national news and the main UK wide news. For some, this is an unnecessary

repetition which offers little value and has no justification.

“Repeating items that have just been covered in UK national news is unnecessary and

tiresome.”

(Male, 55-64)

“One irritant is when items are repeated identically on the "national" news and then on the

"Scottish" news which seems a waste of air time and effort.”

(Female, 55-64)

A small group of respondents believe that BBC Scotland should have its own news

programme without input from the rest of the UK. This would include news from a Scotland-

first perspective.

“We should have a Scottish 6 o'clock news covering the world wide events, from a Scotland

perspective, and undertaking a more questioning and perhaps even sourcing reports from

Independent, third party reports, though I do value the BBC reports, I sometimes think other

inputs could be useful too.”

(Male, 45-54)


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“BBC national news is substantially irrelevant in Scotland because of devolution. Stories

about health, education, policing, social services and countless others are irrelevant in

Scotland. Scotland should have its own news and current affairs programmes that focus on

Scottish and international issues.”

(Male, 45-54)

Some respondents question the relevance of UK-wide news to Scotland

Some respondents argue that a high proportion of UK news is irrelevant to Scotland due to

devolution. Here there are references to specific powers which have been handed to

Scotland (such as education and health), meaning that England and Wales-centred political

coverage is deemed largely irrelevant to a Scottish audience.

“Approximately 50% of news on News at 6 is not directly relevant to Scotland due to

devolution…Since Scotland has its own government for devolved matters, legal system,

education system, NHS, etc. Its own Scottish News at 6 would be more relevant.”

(Male, 65-74)

A few go as far to say that the licence fee should fund a separate Scottish service.

“We need a fully resourced Scottish Six news programme that fully reflects post devolution

Scotland. BBC Scotland should be fully devolved with the licence fee raised in Scotland

staying in Scotland.”

(Male, 35-44)

There is a feeling that there is not as much funding put aside for Scottish news

and current affairs services

There is a perception among some respondents that services for Scotland are underfunded

and that more money should be made available to improve them.

“This again feels woefully underfunded. A half an hour regional programme to cover such

large areas of life as education health policing and soon taxation - this is really a joke...”

(Male, 35-44)

“The programmes produced in Scotland are in the main underfunded and [under]resourced

and peripheral in nature. There should be extensive news coverage from Scotland and with

a Scottish perspective. Only on radio is there any attempt to achieve this at the moment and

even on radio the BBC's capabilities to this are reducing.”

(Male, 45-54)


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Scotland 20151

There are mixed views about Scotland 2015. While a number of respondents praise the

programme for incisive and in-depth analysis, others feel that improvements are required to

bring it to the same standard as other news analysis programmes such as Newsnight.

Among those respondents who enjoy the programme, some would like it to be extended to

enable more in-depth analysis.

“Scotland 2015 or similar must continue but should be given more time for in depth

investigations and coverage.”

(Male, 65-74)

“I enjoy the commentary however find Scotland 2015 a little parochial at times. I always

watch Reporting Scotland; I generally find it informative and engaging.”

(Female, 45-54)

The reasons most frequently cited by respondents for not enjoying Scotland 2015 are that

the reporting is not balanced and the analysis is insubstantial.

“I have tried to watch Scotland 2015, but all these politicians squabbling in the predictable

way just send me to sleep. The programme tries to cover too wide a range of topics in thirty

minutes, and therefore it is all too superficial. A half-hour devoted to one topic each evening

might be better.”

(Female, 65-74)

Reasons for not watching BBC news and current affairs on television in

Scotland

Respondents who do not watch BBC news and current affairs on television in Scotland were

also asked to explain why, and their responses are summarised below.

Impartiality: some people choose not to watch BBC television programmes (in

particular news and current affairs programming) because they are perceived as pro-

nationalist or pro-unionist; England or London-centric; or not geographically

representative of Scotland.

Some respondents simply do not enjoy the coverage: respondents giving this

view typically do not provide much detail; beyond saying they do not enjoy watching

news and current affairs on BBC television.

“Having watched these programmes in the past I am underwhelmed by their poor

content and lack of journalistic quality.”

(Male, 35-44)

1 Renamed Scotland 2016 in January 2016


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“I don't like them. I use to watch but I can't stomach many of the presenters and I just

turn over.”

(Female, 45-54)

Some respondents do not watch television: this is either through choice, or

because they only watch catch-up or do not have access to a working television.

BBC Scotland Online

Respondents were asked about the BBC’s online site for Scotland (www.bbc.co.uk/scotland)

and about the Scottish news available on the BBC News App.

Respondents were asked to think about:

How well it reflects news from Scotland;

Its provision of news, weather, travel and some local interests, such as sport,

heritage and events;

How well it sources or shares content with other providers of information in Scotland,

and provides clear links to other media and information providers in Scotland.

Most of the respondents who use BBC Scotland’s online services are satisfied

Among those respondents who use BBC Scotland online, there is widespread praise for its

delivery of high quality and locally relevant news.

“On the whole I like it for headlines - I like the fact that it is regionalised and I can choose

local news.”

(Female, 55-64)

Most of those who comment on the balance of coverage feel that the online service has an

appropriate mix of local, national and international stories.

“I think the online site is useful to catch up with local news, regional news and national news.

I also appreciate the weather updates for specific areas - very useful.”

(Female, 65-74)

There is also specific praise for the user-friendly format of the websites, which are deemed

to be clear and easy to navigate. Some respondents mention that they find it easy to find the

content they are looking for. There is further praise from some respondents for the ability to

personalise content so that the most relevant stories appear first.

“The BBC news website is laid out well, it is clear and easy to navigate and provides a good

coverage of different issues.”

(Female, 25-34)


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“Online has become my 'go to' source of news. I can select the areas and stories that

interest me and there is usually good depth of coverage and links to externally sources of

more information.”

(Male, 45-54)

A small handful of users offer suggestions to for improving the services. These mainly relate

to very specific navigational points rather than overarching comments.

“These are a very welcome addition to the suite of online content provided by the BBC. I

often scroll to the Scottish section on the BBC news app. It would be nice if it were possible

to move the content sections, so that I could place the sections that I'm more interested in at

the top.”

(Male, 35-44)

Among the relatively small group who criticise BBC Scotland online,

unbalanced reporting is cited as a major reason for dissatisfaction

Some respondents feel that the reporting on BBC online services is not fair or balanced. A

fairly small group of respondents believe that the structure of the BBC news website is

balanced in favour of England and the rest of the UK rather than Scotland. The justification

for this belief is that the headlines and landing pages seem to feature England and the UK

first rather than focussing immediately on Scotland.

“Pretty poorly. Again even if you choose BBC in Scotland you are often take to the BBC UK

site and it really only covers London or English news and sport with the other nations of the

UK pushed to the bottom of any news, if there at all.”

(Male, 45-54)

Others perceived a lack of transparency relating to the ability to comment on articles and

blog posts. A small number of respondents suggest that the ability to comment had been

deliberately removed in order to deny readers the opportunity to express their views.

“It is dreadful. No comments are allowed on 99% of articles.”

(Male, 55-64)

“Seldom visit the website as I simply do not trust it to be fair or impartial. The inability to

comment on Scottish reporter's blogs, in contrast with the ability to comment on all other

reporter's blogs, is a clear indication of the BBC's desire to stifle debate and alternative

views to the UK national position.”

(Male, 45-54)

A fairly small number of respondents complain of technical issues with BBC websites and

apps, including crashing websites and slow loading times.


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Others mention that pages are not always updated often enough, with some articles

remaining on the site even though they are out of date. Lack of new material is often

mentioned alongside technical issues.

“Poor and stilted. Usually hopelessly out of date.”

(Male, 65-74)

“Online site ok but rarely updated, too much old news on it, apart from Scotland live - this is

good.”

(Female, 65-74)

Reasons for not using BBC Scotland’s online services

Some respondents do not use the online services for practical reasons, such as having no

internet access or experiencing technical issues. Meanwhile others refrain from using the

services for attitudinal reasons, such as disliking the reporting style or simply preferring

alternative formats.

“I prefer to look at things from a UK perspective so don't regularly use this website.”

(Male, 25-34)

“I rarely use it. This is not because of any lack of skill in using technology, but my needs are

met very well by radio and television. I would add that I am retired and, on a daily basis,

have time to listen to radio and/or watch television.”

(Male, 55-64)

Views on BBC Scotland social media output

Respondents were asked what they think about the social media output from BBC Scotland,

including content from Twitter and Facebook.

The majority of respondents either do not use social media or do not consume social media

output from BBC Scotland. Of those who do, there are mixed views on the output.

A sizeable minority is satisfied with social media output from BBC Scotland

Most of the favourable feedback is high level rather than specific. The most appealing

features of the service seem to be that it helps people to stay up to date and that it can be

entertaining as well as informative.

“Generally good. I follow BBC Scotland News on Twitter and find it useful. I have the BBC

News app on my iPad and find the Scottish news to be of high quality.”

(Male, 45-54)

“Quick, reliable and at times humorous.”


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(Male, 35-44)

The most frequently cited reasons are perceived bias (in various directions) as well as poor

quality. These negative comments match those voiced elsewhere in the consultation.

“Pretty poor as it lacks any real balance.”

(Male, 45-54)

“Terrible, you must be new to social media, but the content is drivel, it's like Google is

producing your news, you have no journalists left, very sad.”

(Male, 55-64)

Reasons for not using BBC Scotland social media are varied

Some respondents say that they do not use social media at all, while others claim to use

Facebook and Twitter, but do not follow BBC Scotland. At the same time, a small proportion

feels that social media is outside the BBC’s remit and that it is not an appropriate use of the

licence fee.

“Don't see the point of Facebook for news - how many different places should one have to

visit just to get up to date news? The BBC should not be supporting commercial ventures

like Facebook.”

(Male, 55-64)

“I think very little of news and information through Twitter and Facebook.”

(Male, 65-74)

Others prefer to follow commentary on topical issues from individuals rather than from

companies and corporations.

“I always get better analyses and insight from informed social media commentators and

stand-up comedians than I get from mainstream web sites, including the BBC. The BBC

may highlight 'today's issues' but the talent of the UK public is much better at analysis and

comment and suggesting consequences of government decisions and actions.”

(Male, 65-74)

Despite these negative comments, some respondents acknowledge that although they do

not use social media, it is necessary for the BBC to interact with its audience in this way.

“I do not access these sites for various reasons. However, I understand that it is important to

have this service available for younger listeners or viewers and certainly a requirement in

future planning as a popular outlet to encourage and retain numbers in the next generation

with an interest in the BBC.”

(Details not given)


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BBC Scotland language services

BBC Scotland provides services for Gaelic speakers including:

BBC Radio nan Gàidheal

BBC Alba

Online Gaelic pages

During the consultation, respondents were asked to share their views on any of the services

they use.

BBC Radio nan Gàidheal

Respondents were asked to describe how well they believe Radio nan Gàidheal meets its

service remit.

BBC Radio nan Gàidheal’s remit is to:


Report and scrutinise national political life;

Provide coverage of sport in Scotland;

Support Scottish and Gaelic music and arts and broadcast occasional drama;

Fully reflect the diverse faiths, cultures and communities of Scotland;

Offer formal and informal education and support Gaelic learners; and

Offer a platform for the Gaelic-speaking communities of Scotland and encourage

participation from listeners.

The majority of Gaelic speakers who responded are satisfied with the station

There is praise for BBC Radio nan Gàidheal from Gaelic speaking respondents. Particular

attention is given to the quality and breadth of content covered by the station.

“Excellent - good morning news programme and debate, other fun lunchtime shows and

music, good music programmes for children and teens with easy to understand Gaelic.

Perhaps they could promote better when programmes are on for children and teens.”

(Female, 35-44)

“Radio nan Gàidheal provides an excellent service which I listen to every morning, giving a

wide coverage of current affairs, followed by a lighter music programme of Gaelic music.

Please do not change this. It also has a Gaelic learners programme, Beag air Bheag which

is excellent.”

(Details not given)

As well as praising the quality of content, many specifically mention the presenters.

“I like this station [as] it caters fairly well for Gaelic speakers. I enjoy the diverse topics and

music and the presenters seem like nice people we can relate to.”

(Female, 55-64)


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“Very well. News & Current affairs very strong. Gaidhlig music and arts very strong, with the

BBC supporting some very authentic and strong local presenters.”

(Male, 45-54)

Even those who do not listen to the station on a regular basis offer praise and are glad that

the service exists.

“I only occasionally listen to this station, its musical and arts output is a rewarding listen and I

can always find something new.”

(Male, 45-54)

Both Gaelic speakers and non-Gaelic speakers believe that the station serves

an important purpose

Many of those who responded feel that the station fulfils an important educational and

cultural role by promoting the Gaelic language. There is a sense that the station unites

Gaelic speakers across the country.

“This radio station is a must to keep for local community and throughout Scotland it keeps

Gaelic speakers and learners well informed and should be kept untouched and improved for

Scotland and their people.”

(Female, 45-54)

Some non-Gaelic speaking respondents believe that Radio nan Gàidheal is a necessary

service, particularly for Scottish history and culture.

“Although I don't listen to it, I think it is a hugely important radio station to encourage the

Gaelic language after decades of neglect and lack of encouragement of the language. This

is exactly the sort of thing that the BBC licence fee should be used for. If the BBC does not

do it then I doubt if anybody else will.”

(Female, 55-64)

“Unfortunately, as a non-Gaelic speaker, I cannot comment on present performance but in

principle I would be in favour of continuing support for the Gaelic language and culture.”

(Male, Details not given)

Some non-Gaelic speakers enjoy listening to the station

There is a handful of respondents who, despite not being able to speak or understand

Gaelic, still enjoy listening to the station. Some mention music programmes as a particular

highlight, while others appreciate the Gaelic learning and education services.

“Not a native Gaelic speaker but good music.”

(Female, 55-64)


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“I don't speak a word of Gaelic, but most of my radio listening is Radio nan Gàidheal for its

bountiful provision of traditional Scottish music.”

(Male, 65-74)

Some respondents object to the funding of Gaelic language services

A fairly small but vocal proportion of respondents feel that Gaelic language services receive

a disproportionate amount of funding given the share of the population who speak the

language. Most of these people feel that the money could be better spent elsewhere to

provide services which can be understood and enjoyed by the whole of Scotland.

“There is such a minority of Gaelic speakers I think it's a total waste of money and living in

the biggest city of Glasgow I do not know anyone who listens to it.”

(Female, 65-74)

“I have no idea. I have absolutely no interest in this channel, I know of no one who listens to

it and consider it a complete waste of licence payers’ money.”

(Details not given)


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BBC Alba

Respondents were also asked to describe how well BBC Alba meets its service remit.

BBC Alba’s remit is to:

Provide output for speakers and learners of Gaelic;

Reflect, strengthen and promote Gaelic cultural heritage;

Offer programming for pre-school and older children;

Provide opportunities for informal learning;

Provide accurate, impartial and independent news and current affairs; and

Support Scottish music and arts.

A large proportion of respondents are positive about the channel

BBC Alba receives enthusiastic praise from Gaelic and non-Gaelic speakers alike. While

Gaelic speakers often mention the educational and Gaelic learners’ programmes as being of

interest, non-Gaelic speakers enjoy the sport, documentaries and cultural or current affairs

output.

“This has been a transformative experience for my whole family of 4 generations. Great

local news. Great music. Great documentaries. Great drama. Great Sports coverage.

Even the weather reports are spell-binding. This is our TV Channel.”

(Details not given)

“Enjoy this channel although I'm not a Gaelic speaker. I do live in the Highlands and so find

the content very interesting and relevant. Thanks for the subtitles. This is a very good

channel for promoting music and the arts and also for current affairs.”

(Details not given, 45-54)

Some believe that too much English is spoken on the channel

There are some suggestions from Gaelic speakers that there is too much English on the

channel. Those who are fluent in particular would like more Gaelic content, though others

concede that mixing these programmes with English language make them more accessible.

“I think BBC Alba fulfils its remit very well. However, there does seem to be a lot of

programmes which are just English programmes with a Gaelic overlay.”

(Male, 45-54)

“BBC Alba is failing its audience by regularly producing and showing programmes with very

high levels of English. Some of its programmes are not Gaelic programmes: they are English

programmes with a smattering of Gaelic.”



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However, some non-Gaelic speakers value the fact that English output is aired on the

channel and some Gaelic speakers acknowledge that it increases the accessibility of the

channel, which is ultimately viewed as being positive.

“BBC Alba has many programmes that will appeal to Gaelic and non-Gaelic speaking

viewers.”

(Male, 55-64)

“Excellent channel, covering Scottish culture and I listen despite not being a Gaelic speaker.”

(Female, 35-44)

A less commonly voiced view is that the entire BBC Alba service should be repeated in

English.

“Extremely good television service. The documentaries are of particular interest, the breadth

of Scottish programming is very good. I would like the same service replicated in the English

language.”

(Male, 35-44)

Many consultation respondents enjoy BBC Alba’s sports coverage

There is widespread praise for the quality of BBC Alba’s sports coverage and commentary.

Many appreciate the range of sporting disciplines, events and teams covered by the service.

“The football output on BBC Alba is excellent…and while I do not understand the

commentary, the half time interviews and reflections are always interesting to hear.”

(Male, 25-34)

“Although I am a non-Gaelic speaker that listen more frequently to coverage of the arts and

sport. Were it not for BBC Alba there would be no other way to watch coverage of Scottish

Champion matches…I have also found that half time programmes during football coverage

are particularly interesting, being conducted in English and on topics not normally covered

by BBC Scotland.”

(Male, details not given)

Moreover, some respondents state that they prefer the sports coverage on BBC Alba

compared with other channels, including other BBC Scotland services. One of the most

commonly cited reasons for this is perception that BBC Alba is more balanced, in terms of

the teams and events it covers as well as in its commentary and punditry.

“Again, only watch sport and find them decent, fair and balanced.”

(Male, 55-64)


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“Excellent sport and other interesting programmes, best of the Scottish channels.”

(Male, 55-64)

Many believe that BBC Alba contributes to Scottish heritage and cultural life

through its coverage of Scottish music and culture

Music, arts and cultural programming is also mentioned positively by respondents. There are

positive mentions of the range and variety of programmes on offer.

“I watch very little television at all - however, on occasion I very much enjoy watching the

programmes about Gaelic cultural heritage (including music) on BBC Alba, which are

excellent.”

(Male, 65-74)

“Lots of good programmes on music, arts and culture. The news programme, An Là, shows

stories which aren't always featured on Reporting Scotland.”

(Details not given)

“From what I have seen, it does have this range of programming. There is certainly a good

deal of music and song, and a good range of documentaries. I am aware of a certain number

of transmissions which address the Gaelic learner's needs.”

(Female, 55-64)

“BBC Alba is a great success. It does all these things well. I have limited Gaelic but enjoy a

wide range of programmes with the subtitles. It is particularly good at showcasing the

landscape of the Highlands and Islands.”

(Male, 65-74)

A number of BBC Alba viewers praise current affairs programming on the

station

Current affairs programmes are also popular on the channel. Gaelic and non-Gaelic

speakers alike praise the content, with particular mention of Eòrpa which for many is better

than alternative current affairs programmes that look at issues affecting Europe

“BBC Alba, although I’m not a native speaker, I enjoy Alba for many of its news and current

affairs programmes, such as Eòrpa - much better in content and balance than BBC Scotland

radio or TV.”

(Details not given)


36

“Excellent channel but such limited hours. In fact 'Eòrpa' is the only programme on the whole

of the UK network that actually addresses Europe. An unacceptable situation when we live in

Europe I suggest.”

(Female, 55-64)

Respondents with limited Gaelic proficiency appreciate the Gaelic learning

programming

A small handful of respondents mention BBC Alba’s Gaelic learning programme, and they

are widely appreciated by non-fluent speakers.

“As a Gaelic learner I am happy with the output. I wonder if I would be so happy if I were

fluent, but I am sure that the decision to favour learners is the right one in view of the parlous

state of the language.”

(Female, 65-74)

“Good pre-school services, good informal learning.”

(Female, 45-54)

However, a vocal minority of respondents opposes the existence of BBC Alba

and other Gaelic language services

Similarly to Radio nan Gàidheal, there is opposition to the funding of BBC Alba for a service

which aims to serve the minority of Gaelic speakers in Scotland.

“There is also too much resource spent on Gaelic medium which does not reflect the

audiences and therefore is not democratic use of the licence payers’ money”

(Male, 35-44)

“The program[me]s are terrible and are broadcast to areas that have never spoken Gaelic.

Why must we pay for something that the vast majority of Scottish people don't want?”

(Male, 55-64)


37


Northern Ireland

Introduction

135 people responded to this section of the consultation, a comparatively small number from

which to assess views. Respondents to the consultation were asked a range of questions

about the BBC’s services in Northern Ireland. This includes radio, television and current

affairs and online services.

Respondents were asked about the following services:

BBC Radio Ulster/Foyle

Northern Ireland news & current affairs on television e.g. BBC Newsline, Spotlight,

Stormont Today, The View

BBC Northern Ireland online (www.bbc.co.uk/northernireland)

Overall views on BBC services for audiences in Northern Ireland

BBC services for audiences in Northern Ireland are seen to offer high quality

programmes that cover a wide range of issues

Respondents praise the high quality, reliable and informative programmes that are felt to be

well researched and well presented by BBC Northern Ireland.

“The standard and quality of the journalism in particular always makes BBC stand out from

other networks. Local radio is generally good and would be my first choice when I want news

and current affairs…BBC online would be my first choice for up to date, online news and I

believe you are trustworthy and reliable in that regard.”

(Female, 45-54)

Praise is also given for the range of programmes and services provided by BBC Northern

Ireland and for the wide variety of interesting topics and issues it covers across different

genres.

“I feel that BBC news covers a broad range of topics presented in an unbiased, professional

manner.”

(Male, 55-64)

BBC Northern Ireland is praised for its balanced coverage

Some respondents praise the BBC’s services in Northern Ireland for their balance in terms of

in their representation of all regions of the country.


38

“Very balanced and informative of all regions of Northern Ireland.”

(Male, 35-44)

Several respondents also mention that the news and current affairs content produced by

BBC Northern Ireland is balanced, unbiased and impartial.

“I feel that BBC news covers a broad range of topics presented in an unbiased, professional

manner.”

(Male, 55-64)

BBC Northern Ireland successfully covers issues which affect and relate to

Northern Ireland as well as the rest of the world

Some respondents comment that the BBC services for audiences in Northern Ireland are

effective at not only covering issues that relate to and affect Northern Ireland, but also in

providing content on issues affecting areas and people elsewhere in the world. A number

praise BBC Northern Ireland for its scope to inform its audience on issues not just at a local

and national level, but at an international level too.

“I think the news coverage balance is good, in that it focuses on local but also relates the

local news to national and international when relevant.”

(Male, 55-64)

While a small number of respondents gave only praise for BBC services in

Northern Ireland, the majority has mixed views

Several respondents raise concerns about the quality of radio and television programmes in

Northern Ireland. Several suggest that certain presenters are very poor and some think they

are unprepared and unprofessional.

“The reason I chose to do this survey was to speak specifically about the quality of

journalism on radio Foyle... There are however some aspects of the local programming

which do not fail to make me squirm with embarrassment... I often find myself wondering

how rigorous the quality control is for the far outposts of this great public service.”

(Female, 55-64)

Some respondents raise concerns about the quality of news and current

affairs output from BBC Northern Ireland

Some respondents feel that news or current affairs output needs to be improved and should

focus more on informed analysis and debate. There are some concerns that programmes

are too focused on entertaining the audience rather than informing and educating them.

“News is not so much news but more to entertain or gain ratings. Discussion programmes

are not aimed at resolution of the problems in N Ireland but seem to be more geared to

provocation.”


39

(Female, 45-54)

A number of respondents feel that news and current affairs output in Northern Ireland can

sometimes be repetitive and unoriginal, the product of ‘lazy journalism.’

“Quite frankly I think the N.I. news reporting is extremely lazy journalism. It focuses on

politics, policing, accidents and the weather and journalists don't seem capable of coming up

with original stories.”

(Male, 45-54)

Some respondents are concerned that news and current affairs items focus too much on

negative headlines and stories.

“Bad coverage. Always seemingly looking for negative stories.”

(Male, 45-54)

Some respondents that BBC Northern Ireland focuses too much on stories related to

Westminster politics. They suggest the news agenda does not focus enough on Northern

Irish political issues.

“Terribly biased in content and balance towards Westminster.”

(Male, 25-34)

Others suggest that BBC Northern Ireland provides too much coverage on the Republic of

Ireland and several comment that this is irrelevant to Northern Ireland itself.

“One thing that really annoys me is when I turn on the Northern Ireland News I expect to

hear Northern Ireland news and not reports from the South of Ireland. If I wanted that type

of news then I would switch on RTE news.”

(Male, 45-54)

A few people suggest that BBC services for audiences in Northern Ireland provide little in

terms of new content and therefore they are not interested in accessing them. Several

respondents say the services do not appeal because they do not provide anything that is

unique or different from, other services they already use.

“The content provided is not engaging enough to audiences elsewhere. I do not find that

there is a touchstone content in any genre which is must see viewing.”

(Male, 55-64)

A handful of respondents mention that they would be more likely to use BBC services for

audiences in Northern Ireland if more programmes were broadcast in the Irish language.

“I am not aware of any Gaelic programmes broadcast by the BBC from Northern Ireland - if

there were; I might listen or watch a little more.”


40

(Male, 45-54)

A small number of respondents say that they do not use these BBC services because of a

perceived bias in coverage and reporting and a minority question the political motivations of

the BBC.

“I use BBC NI when passing through for work, cannot believe how one sided and biased

your station is -Why not just call BBC Unionist?”

(Male, 45-54)

“The BBC services in Northern Ireland are extremely sectarian. They have a pro-Irish and

anti-British bias.”

(Male, 35-44)

BBC Radio Ulster/ Foyle

In this section of the consultation, respondents were asked to reflect on how well BBC Radio

Ulster/Foyle meets its remit, which is to:


Report and scrutinise political and social issues in Northern Ireland;

Carry extensive sports coverage;

Support music and arts in Northern Ireland;

Provide programming in the Irish and Ulster Scots languages, reflecting the needs

and interests of these communities;

Fully reflect the diverse faiths, cultures and communities of Northern Ireland;

Provide programming specifically for audiences in the North West on Radio Foyle;

Provide opportunities for informal learning across a wide range of subjects; and

Encourage participation from the audience.

Many responses to this section were very brief and generic in nature, e.g. ‘very well’, ‘not at

all’, so we have little detail to report on BBC Radio Ulster/Foyle.

Some respondents admire the range of programmes and content offered by the radio

stations saying that they provide relevant, appropriate content and regional output for

Northern Ireland.

“We believe that the two stations are excellent examples of BBC regional and local output.”

(Details not given)

Some respondents have specific praise for the sports and news coverage offered by BBC

Radio Ulster/Foyle, both in terms of its content and quality.

“Impartial news coverage is good, as is coverage of political and social issues. Sports

coverage seems more than sufficient.”


41

(Details not given)

Several respondents claim to enjoy radio programmes that are broadcast in the Irish

language on BBC Radio Ulster/Foyle.

“The Irish Language Department of Radio Ulster provides high quality, interesting and

informative radio content which is well received by the Irish language community.”

(Male, 25-34)

However a number of respondents would like to see a wider range of shows broadcast in the

Irish language.

“The Irish language needs to be apparent in a wider range of programmes.”

(Male, 55-64)

A number of respondents feel that BBC Radio Ulster/Foyle does not always present a

balanced view. However there are differing opinions on where this perceived bias lies.

Some say that it focuses too much on politics in Britain.

“It is very hard to be equal in somewhere like the north of Ireland but there is a definite pro-

British bias.”

(Male, 45-54)

Others believe BBC Radio Ulster/Foyle is biased and focuses too much on the Republic of

Ireland.

“Radio Foyle's output has an Irish Nationalist/Republican bias.”

(Male, 45-55)

Some respondents suggest that BBC Radio Ulster/Foyle needs to reflect the diverse faiths,

cultures and communities of Northern Ireland. A number of respondents criticise BBC Radio

Ulster/Foyle for assuming that the majority of the stations’ audiences are Christian.

“The only one of these I have a comment on is the reflection of diverse faiths. I don't think

this is done very well. There is a constant assumption that everyone in the audience is

Christian.”

(Male, 45-54)

Other respondents mention that BBC Radio Ulster/Foyle needs to better reflect cultural and

political changes that have occurred in Northern Ireland over the past couple of decades.

“Generally doing a reasonable job but NI has changed radically in the last fifteen years with

an influx of migrants who have now settled and have children who go to local schools. The

BBC is not making enough programmes to reflect this changing dynamic, or to reflect the

diverse voices that now live in this society.”


42

(Male, 25-34)

Several respondents mention that there is not enough sports coverage on BBC Radio

Ulster/Foyle. A number of respondents comment that the range of sports is also limited.

“Sports reporting is abysmal - featuring only professional or semi-professional teams in

football, rugby, Gaelic games & Ice-hockey. Sport is tagged on at the end of news bulletins

and never receives coverage in its own right.”

(Male, 55-64)

BBC Television News and Current Affairs in Northern Ireland

Respondents were asked if they watch any of the following BBC Northern Ireland’s television

news or current affairs programmes:

BBC Newsline;

Spotlight;

The View;

Sunday Politics;

Stormont Today, and

UK wide news e.g. BBC News at Six; BBC News at Ten.

Respondents who said they did watch these programmes were asked to think about:

Whether they cover a wide range of topics and subject matter and how relevant they feel to Northern Ireland;

Whether the programmes are high-quality, and whether they offer something different from other channels and providers;

How well the programmes put issues into context, explain complex issues, investigate and scrutinise issues and institutions as they impact on Northern Ireland.

BBC news and current affairs programmes in Northern Ireland are praised by

respondents for their quality

Just under half of respondents answering this question comment that BBC Northern

Ireland’s news and current affairs programmes are of high quality. News and current affairs

programmes are praised for being reliable, informative and relevant.

“Often, the BBC's coverage of current affairs is the most reliable and easy to access source

for impartial news and analysis. Programming is usually of a high standard and doesn't take

a significant editorial bias…I always find the BBC's explanation of sectarian or political

issues informative and understandable.”

(Male, 16-24)


43

A number of respondents specifically mention that they think news and current affairs

programmes tend to be presented in an analytical, informative and professional manner.

“I think that most of the time the news and current affairs are presented competently and

professionally.”

(Female, 45-54)

Several respondents say that news and current affairs programmes successfully cover

relevant issues and topics that specifically relate to and affect Northern Ireland itself.

“Current affairs on BBC N.I. covers a wide range of topics relevant to Northern Ireland. They

are of high quality and capture this part of the world very well.”

(Male, 45-54)

A number of respondents specifically praise Spotlight, for its high quality and the fact that it

successfully covers a wide range of in-depth, relevant, topical issues.

“Spotlight is my favourite current affairs programme by far. Cover great range of topics and

of high quality. Excellent researchers and interviewers. Even if it is a topic I know little about

by the end of the programme I feel well informed. Well done Spotlight.”

(Male, 45-54)

However, several respondents suggest news and current affairs programmes

are repetitive

A number of respondents mention that current affairs programmes tend to be repetitive in

their structure and content and several comment that the subject matter is rather narrow and

restricted.

“At times they appear to be very repetitive but this may be the result of nothing new to

report.”

(Male, 65-74)

Some respondents also suggest that news and current affairs programmes focus too much

on historical political issues rather than new and original stories and perspectives. A number

of respondents suggest that original content could be developed by focusing on new and

more relevant local issues affecting Northern Ireland today.

“I am tired of the same old rhetoric and well-worn arguments. I don't want to hear people of

differing persuasion trotting out the same old arguments. I am looking for something fresh. I

feel that the BBC could tap into the real local issues, i.e. the state of the roads, what is

happening in a particular town council, anti-social behaviour, community groups, churches,

schools and good news stories.”

(Male, 45-54)


44

BBC Northern Ireland’s news or current affairs programmes are felt not to be

balanced by some respondents

A number of respondents mention that BBC Northern Ireland’s news and current affairs

programmes currently focus too much on the Republic of Ireland and should instead

concentrate their focus predominantly on Northern Ireland.

“Once again, not long enough news from N Ireland in mornings and irrelevant reporting form

Southern Ireland leading to not enough relevant coverage of N Ireland events.”

(Female, 55-64)

Some respondents suggest that BBC Northern Ireland’s news and current affairs

programmes are biased in their political slant. The most commonly voiced concern is that the

BBC’s political agenda lies in Westminster.

“In my opinion there is a bias against certain political parties. Some interviewers are more

aggressive towards others. I have the perception that there is a political agenda within the

BBC in NI.”

(Male, 35-44)

Reasons for not watching BBC Northern Ireland news or current affairs

A small number of respondents say that they do not watch any BBC Northern Ireland news

or current affairs programmes.

A number mention that this is due to the poor quality of reporting.

“Boring. Self-indulgent presenters who should be given the boot.”

(Details not given)

Others say they do not watch BBC Northern Ireland’s television news or current affairs

programmes because they offer nothing different from other news providers. .

“I do not glean anything from them that I cannot find for myself elsewhere.”

(Male, 45-54)

Again, a number chooses not to watch any BBC Northern Ireland television news or current

affairs programmes because of a perceived lack of balance.

“Terribly biased in content and balance.”

(Male, 25-34)


45

Several respondents believe that BBC Northern Ireland produces too many news and

current affair programmes. Some suggest that it should focus less on news and current

affairs outputs and more on other genres of programmes.

“I think there are too many current affairs and politics related shows. The fact that 3 of the 5

programmes names in the survey primarily feature politicians says it all. It seems

disproportionate to the overall output of other types of local programming.”


BBC Northern Ireland Online

Respondents were asked what they think about the BBC’s online site for Northern Ireland

www.bbc.co.uk/northernireland or the news for Northern Ireland on the BBC’s News app.

They were asked to think about:

How well it reflects news from Northern Ireland;

Its provision of news, weather, travel and some local interests, such as sport,

heritage and events; and

How well it sources or shares content with other providers of information in Northern

Ireland, and provides clear links to other local media and information providers in

Northern Ireland.

Respondents are generally satisfied with the BBC’s online content

Only a small number of respondents answered this question. Most of them found the content

informative and relevant while others said the online services were comprehensive and

reliable.

“I find the on line site useful and informative.”

(Male, 55-64)

Some mention that the BBC’s News app is particularly useful when they are looking for quick

updates or a brief overview of news stories.

“I use [them] all and find it quite useful for quick news updates.”

(Male 65-74)

A small number of respondents also specifically mention that the website and app are easy

to use, accessible and clear to navigate.

“Use it rarely but when I do it is excellent. I am not good with computers but I can navigate

through this online site easily.”

(Details not given)


46

Respondents made various suggestions on how to improve the online

services

Some respondents feel that the online content is relatively poor. There are suggestions that

some articles lack depth and are somewhat brief and basic.

“The site is poorly developed with much too much white space and little content. Behind the

headlines there is also little worthwhile content and the site appears to be nothing more than

a concept site. The use of large pictures indicate that the hosts of the site have little to say

and hope to dominate with visual content.”

(Male, 65-74)

A handful of respondents mention that content on the BBC website and app is often out of

date and that not updated regularly. A number of respondents comment that this is

particularly prevalent during weekends. Some say that they prefer to use other news sources

for more up to date information.

“It lacks both in content and depth. It is plain to see that the content is not updated as

regularly over the weekend.”

(Male, 45-54)

A number of respondents also say that once content has been uploaded, it remains there for

too long. A handful suggests that articles towards the bottom of the page are often out of

date and no longer relevant.

“It is incredibly poor. Content remains on the site for far too long because nobody goes out to

find fresh, interesting stories.”

(Male 55-64)

In contrast to those who find the website and app easy to navigate, several respondents

suggest they are difficult to use and that the layout and structure is unclear and poorly

developed.

“The app is horrific and really difficult to use it jumps around and is very hard to read a feed

just from Northern Ireland.”

(Female, 35-44)

A minority of respondents is keen to see online channels available in Irish as well as English.

“The information available on the website should be available in Irish, as is done with Welsh.

Not only is there very little coverage of stories relating to the Irish language community, but

there is no information available on news, weather, travel and some local interests, such as

sport, heritage and events in Irish.”

(Male, 25-34)


47

A minority of respondents would like to see more coverage of sport on the website and app,

specifically sports that are affiliated to Ireland, such as Gaelic football.

“It's not bad but could be better in terms of the sport and how far they delve into sport in this

country.”

(Details not given)

Views on BBC Northern Ireland social media output

Respondents were asked what they think about the news and information available from

BBC Northern Ireland through social media, such as Twitter or Facebook.

The majority of those who responded to this section said that they do not use social media or

do not consume social media from BBC Northern Ireland. Of those who do, there are mixed

views on the content.

Some positive comments relate to the belief that social media sites provide up to date,

relevant information and news stories.

“The social media sites are always active and do feed out information regularly.”

(Male, 45-54)

Others say BBC Northern Ireland’s social media sites are useful for quick news updates.

Some respondents say that the platform provides news updates in manageable, easy to

read snippets.

“Twitter is a useful bite-size way to get news updates.”

(Male, 45-54)

These respondents comment that the content on BBC Northern Ireland’s social media sites

is very repetitive and that social media sites simply repost articles from other news channels.

Several say the platform offers nothing new or unique.

“They just regurgitate the same dross that appears on the main sites & programmes. Very,

very poor.”

(Male, 55-64)

As highlighted elsewhere with all other services, a small number of respondents is

concerned that social media sites from the BBC in Northern Ireland are not balanced.

“It is biased with an Irish slant, rather than a UK or British slant, being neutral or even a

Northern Ireland slant.”

(Male, 45-55)


48


Wales

Overall views on BBC services for audiences in Wales

Only 66 respondents completed the section of the consultation relating to BBC services for

audiences in Wales. This is a small number of respondents on which to base analysis, both

in absolute terms and relative to the other sections of the public consultation. The limited

scope for analysis means that this section provides an overall summary of responses rather

than an in-depth description of each question.

BBC Radio in Wales

Respondents have mixed views about BBC radio services in Wales. There was more praise

from those who use Radio Cymru.

“BBC Cymru drama is exceptionally good.”

(Female, 45-54)

“I feel BBC Radio Cymru is reliable and independent in its view, and scrutinises national

political life well. The station is much less parochial than Radio Wales, much more

internationally-focussed while also providing great coverage of important local issues.”

(Male, 16-24)

While many respondents say that they appreciate the use of the Welsh language, some feel

that there is room for improvement while others suggest that some of the presenters need

better language skills.

“Each BBC Radio Wales presenter needs to be able to pronounce Welsh place names

correctly.”

(Male, 55-64)

Others suggest that more needs to be done to include Welsh culture and music, to promote

Wales and to better reflect Welsh life.

“I do not see any point in playing English records regularly on "Welsh language"

programmes. This annoys me at times.”

(Male, 55-64)

While a number of respondents would welcome more Welsh language content, others feel

that this is not justifiable due to the minority of the population having the ability to speak


49

Welsh. For some non-Welsh speaking respondents, they would prefer more English

language content.

“TV, Radio and Online services offer regional content and even language specific channel-

S4C (by the way only about 20% of Welsh population actually speaks Welsh, so people

should appreciate the effort and money being spent on something that the most population is

excluded from due to the language barrier).”

(Male, 25-34)

A handful of respondents believe that Radio Wales focusses too much on England and the

rest of the UK or on Cardiff and the south of Wales. Many respondents think that the stations

should be more locally/regionally representative.

BBC television news and current affairs in Wales

A few respondents are critical of BBC News and current affairs output in Wales, suggesting

that it is not always balanced. Some suggest that the content is weighted in favour of either

England, or North/South Wales. Others are dissatisfied with the perceived lack of local news

and call for more Welsh-based content.

“The basic news coverage is OK like in most other parts of the UK but there is not enough

local news to justify so many hours of broadcasting.”

(Male, 45-54)

“I feel there should be more local coverage for the whole country, not just in Cardiff”

(Male, 16-24)

Sport is a contentious issue; while some respondents suggest that there is too much

coverage, others praise the schedule and would like to see more, including sports that are

perhaps not already shown.

“Sports coverage is poor with insufficient focus on successful minority sports”

(Male, 65-74)

“I think there is too much sport and insufficient political coverage at an in depth level.”

(Female, 35-44)

“Coverage of Sport is also of a high standard.”

(Female, 45-54)


50

BBC Wales Online

Generally respondents are positive about BBC online content in Wales and many highlight

access and reliability as the reason for this.

“Very good - generally a reliable source of information which is easy to access.”

(Male, 55-64)

Some respondents suggest that this service could be improved with both more Welsh-based

content and more regular updates to ensure that news and current affairs are relevant and

topical.

“Rather good, but it would be nice if it was updated more often, like it is in England.”

(Female, 35-44)

Views on BBC social media output

The majority of respondents to this section of the consultation state that they do not use

social media services and therefore such BBC service are irrelevant to them. Those who do

use these platforms highlight news alerts from either the BBC app or Twitter as a particularly

useful feature.

“Good for alerts to breaking stories and links to richer content.”

(Male, 45-54)

Some respondents suggest that this is a platform that the BBC could use to promote Wales

and services within Wales more generally.

“Much room for improvement especially with regards to promoting Wales (news, politics,

sports, arts, music etc.) in general.”

(Male, 45-54)

Reasons for not using BBC Wales services

Of those who say they do not use BBC Wales services, most state that this is because they

view them as irrelevant.

However a handful of respondents are dissatisfied with the BBC services in Wales and some

suggest that the content is too focused on the UK and English perspectives.

“The content is too similar to the British service.”

(Female, 45-54)

“Terribly biased in content and balance towards Westminster.”

(Male, 25-34)


51

However, others suggest that it is the Welsh content which discourages them from using the

service as they do not find it interesting. Similarly, a few believe that the content, in particular

current affairs, is not impartial and therefore look elsewhere for news.

There appears to be disagreement among Welsh respondents about whether coverage

favours the north or the south of the country, with residents of each region often feeling the

other is given prominence. A number express dissatisfaction with a perceived ‘Cardiff

centric’ view of the world.


52

Appendices

Appendix 1: Twitter responses

In addition to using Twitter to publicise the consultation, the BBC Trust also accepted tweets

as consultation responses. At the end of the consultation, the Trust searched Twitter for

responses using relevant search terms. This process uncovered approximately 254 unique

consultation responses. Common search terms used were:

@BBCTrust

@BBCScotland

@BBCWales

@SaveOurBBC

Responses through Twitter are markedly different to those submitted through the main

online and postal consultation channels. For one, they are restricted to 140 characters,

whereas the main consultation document sets no word limit. Moreover, Twitter responses

tend to focus on single issues rather than the full range of proposals under consultation. For

this reason, Twitter responses are analysed separately from the main consultation channels.

Summary of Twitter responses

A large majority of the tweet responses reiterated the same points made through the main

consultation channels. There are a number of positive tweets for all three nations. However,

the majority of responses on Twitter are critical of the BBC.

A considerable number of the negative tweets refer to the respondents’ opinion that the BBC

coverage is biased. However, in a recurring theme throughout the consultation, there is no

consensus on the nature or direction this bias.

As with the other consultation channels, the majority of the tweets received refer to BBC

Scotland. Although a small number of respondents praise BBC services in Scotland, the

majority some have mixed views towards the services provided and many either criticise

BBC Scotland or suggest improvements.


53

Appendix 2: Number of respondents answering each section of the

consultation document

Respondents could answer as many or as few questions as they liked and could give

responses about more than one region if they wanted to. The figures provided below are

based on the number of respondents who provided an open ended response in each

section.

The figures below only reflect those giving a substantive response to an open question. For

instance, if someone wrote “I do not use this service” or “n/a” they have been omitted from

the count.

Breakdown by region – Total Sample

Base: 1,541 (All respondents who submitted a response

through the full consultation document*)

Number of those who

answered an open ended question in each section**

Consultation section

BBC Services in Scotland 1,260

BBC Services in Northern Ireland 135

BBC Services Wales 66

Overall BBC Service (Q3 answered

only) 55

No open ended responses given 44

*Only responses submitted through the ‘full consultation document’ are counted here,

because responses submitted by email or freeform were not structured into sections.

**Total exceeds the base because some people completed more than one section of the

consultation.


54

Appendix 3: Demographic Profile

Demographic profiles are based on all those providing at least one demographic

response.

Sample profile – Total Sample

Base: 1,512 (79 respondents did

not provide any demographics)

Unweighted

Number Unweighted percentage

Gender Male 759 50%

Female 355 23%

Prefer not to say/not

answered 398 26%

Age 15 and under 1 *

16-24 20 1%

25-34 68 4%

35-44 153 10%

45-54 265 18%

55-64 335 22%

65+ 271 18%


answered 399 26%

Ethnicity White 1070 71%

Ethnic minority/BAME 15 1%


answered 427 28%

Disability Yes 96 6%

No 979 65%


answered 437 29%

Region Scotland 953 63%

Northern Ireland 88 6%

Wales 59 4%

England 58 4%


answered 354 23%

n.b * indicates a value less than 1%


55

Appendix 4: Demographic profiles by nation

Demographic profiles by nation are based on all who gave their location as Scotland,

Wales or Northern Ireland. Those who did not give their location or live in England are

not included in the data below.

Sample profile – Scotland

Base: 953 (9 respondents did not

provide any demographics)

Unweighted Number

Unweighted percentage

Gender Male 603 63%

Female 295 31%


answered 55 6%

Age 15 and under 0 -

16-24 13 1%

25-34 47 5%

35-44 120 13%

45-54 218 23%

55-64 279 29%

65+ 220 23%


answered 56 6%




answered 79 8%


56

Sample profile – Wales

Base: 59 (19 respondents did not

provide any demographics)

Unweighted Number

Unweighted percentage

Gender Male 39 66%

Female 18 31%


answered 2 3%

Age 15 and under 0 -

16-24 3 5%

25-34 6 10%

35-44 8 14%

45-54 13 22%

55-64 12 20%

65+ 14 24%


answered 3 5%


Ethnic

minority/BAME 1 2%


answered 4 7%


57

Sample profile – Northern Ireland

Base: 88 Unweighted

Number Unweighted percentage

Gender Male 65 74%

Female 20 23%

Prefer not to say/not answered 3 3%

Age 15 and under 1 1%

16-24 1 1%

25-34 8 9%

35-44 14 16%

45-54 23 26%

55-64 20 23%

65+ 18 20%

Prefer not to say/not answered 3 3%



Prefer not to say/not answered 0 -

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