new broker portal - alliant health plansalliantplans.com/wp-content/uploads/2016/11/broker... ·...
TRANSCRIPT
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Learning the Basics of the Alliant Broker Portal
NEW Broker Portal
11/6/2016
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Accessing the Portal
• Visit AlliantPlans.com• Select Brokers from the
top ribbon• Select Broker Portal on
the left-hand menu bar
• Visit AlliantPlans.com• Select Brokers from the
top ribbon• Select Broker Portal on
the left-hand menu bar
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Log-In Screen
• Log in using your credentials from the previous Broker Portal
• If you do not have credentials, please contact your Account Executive.
• Log in using your credentials from the previous Broker Portal
• If you do not have credentials, please contact your Account Executive.
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Dashboard
• Upon log-in, you will see your dashboard, showing you a quick glimpse of your book of business and its status
• Upon log-in, you will see your dashboard, showing you a quick glimpse of your book of business and its status
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Navigation Menu
• On the left-hand side, the Navigation Menu allows you to easily navigate through the portal
• On the left-hand side, the Navigation Menu allows you to easily navigate through the portal
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Customize Dashboard
• The action gears in the top right-hand corner allow dashboard appearance customization
• The action gears in the top right-hand corner allow dashboard appearance customization
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Dashboard Queues
• The Dashboard contains queues for Individuals, Small Groups and Requests
• The Dashboard contains queues for Individuals, Small Groups and Requests
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Individual Pending Applications
• For example, you can view/search all pending individual applications directly from your dashboard
• For example, you can view/search all pending individual applications directly from your dashboard
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Individual Completed Queue
• You may also view/search all completed individual applications directly from your dashboard
• You may also view/search all completed individual applications directly from your dashboard
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Request Queue–Waiting for QLE Confirmation
• You may search/view all requests awaiting QLE confirmation directly from your dashboard
• You may search/view all requests awaiting QLE confirmation directly from your dashboard
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Request Queue - Rejects
• You may search/view all rejected requests directly from your dashboard
• You may search/view all rejected requests directly from your dashboard
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Member Management
• Using the Navigation Menu, you may manage your population of all members
• Using the Navigation Menu, you may manage your population of all members
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Member Search
Multiple Search Options
• Use as many or as few search fields as you wish to locate a member record
• Use as many or as few search fields as you wish to locate a member record
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Member Search Results
• You may view all members by simply selecting the Search button in the top right-hand corner without entering any search criteria
• You may view all members by simply selecting the Search button in the top right-hand corner without entering any search criteria
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Member Detail
• View the member details• Yellow line is the most recent line of
eligibility• Request a new ID card or a temporary ID
card• Use the action gears to request an edit for
the member
• View the member details• Yellow line is the most recent line of
eligibility• Request a new ID card or a temporary ID
card• Use the action gears to request an edit for
the member
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Member Edit Request
• A change request can be made for any active field
• An edit reason is mandatory• Upload feature is available for requests
that require documentation• Change requests can only be made for OFF
Exchange members
• A change request can be made for any active field
• An edit reason is mandatory• Upload feature is available for requests
that require documentation• Change requests can only be made for OFF
Exchange members
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Adding a Dependent
One line of eligibility is chosen…
• To add a dependent, choose the policy ID in the active (yellow) line of eligibility
• In the Policy Detail display, click the action gears in the top right-hand corner
• To add a dependent, choose the policy ID in the active (yellow) line of eligibility
• In the Policy Detail display, click the action gears in the top right-hand corner
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Adding a Dependent (cont’d)
• You may choose to download the template, complete and upload or walk through the application process in the portal
• Note: the addition of dependents outside of open enrollment require QLE verification
• You may choose to download the template, complete and upload or walk through the application process in the portal
• Note: the addition of dependents outside of open enrollment require QLE verification
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Group Management
• Using the Navigation Menu, you may view all groups and their members
• Using the Navigation Menu, you may view all groups and their members
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Search
• You may view all groups by simply selecting the Search button in the top right-hand corner without entering any search criteria
• Use as many or as few search fields as you wish to locate a group record
• You may view all groups by simply selecting the Search button in the top right-hand corner without entering any search criteria
• Use as many or as few search fields as you wish to locate a group record
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View of Group Profile
• View group information• View group members• View group information• View group members
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View of Group Profile (cont’d)
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Quote a New Group
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Quote a New Group (cont’d)
• Enter preliminary information• Enter employee census• Enter preliminary information• Enter employee census
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Quote a New Group (cont’d)
• Review information in header• All plan options listed with basic
information
• Review information in header• All plan options listed with basic
information
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Quote a New Group (cont’d)
• Select the plans to be quoted• Click Create Quote• Select the plans to be quoted• Click Create Quote
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Quote a New Group (cont’d)
• See plan comparisons• Use the directional arrows to view
comparisons for more than three plans
• See plan comparisons• Use the directional arrows to view
comparisons for more than three plans
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Quote a New Group (cont’d)
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Download Quote
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Download Quote
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Email Quote
• Enter additional email recipients by using the Add CC button
• Enter additional email recipients by using the Add CC button
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Submitting an Application
• Select plans for which you wish to apply by clicking the Add Plan button
• Selected plans will appear at the top left in green• Selected plans may be removed by clicking the remove
button• Click Apply
• Select plans for which you wish to apply by clicking the Add Plan button
• Selected plans will appear at the top left in green• Selected plans may be removed by clicking the remove
button• Click Apply
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Submitting an Application (cont’d)
• Enter requested information of applicant
• Click Save
• Enter requested information of applicant
• Click Save
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Submitting an Application (cont’d)
• You may choose to download the template, complete and upload with employee information or enter the information into the portal
• You may choose to download the template, complete and upload with employee information or enter the information into the portal
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Add Employee Detail
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With Employee Details
• Once employee details have been entered, select Next
• Once employee details have been entered, select Next
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Upload Mandatory Documents
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Submit for Review
• Once mandatory documents have been uploaded, you may Submit for Review
• Once mandatory documents have been uploaded, you may Submit for Review
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Pending Approval
• Once these steps have been completed, the application will appear in your queue on the dashboard
• Once these steps have been completed, the application will appear in your queue on the dashboard
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Make a Payment
• Once the application has been accepted by Alliant, the application advances to allow for payment
• Once the application has been accepted by Alliant, the application advances to allow for payment
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Complete Application
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Group Management Quotes
• View and manage all group quotes• View and manage all group quotes
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Search Group Application
• Default view shows the two most recent months of quotes
• Default view shows the two most recent months of quotes
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Search Group Application (cont’d)
• You may view all applications by simply selecting the Search button in the top right-hand corner without entering any search criteria
• Use as many or as few search fields as you wish to locate a group application
• Note: application status is a search option
• You may view all applications by simply selecting the Search button in the top right-hand corner without entering any search criteria
• Use as many or as few search fields as you wish to locate a group application
• Note: application status is a search option
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Search Group Application (cont’d)
• Coverage start date is also a search option• Note: you must enter a from date and a to date when
searching by Coverage Start Date
• Coverage start date is also a search option• Note: you must enter a from date and a to date when
searching by Coverage Start Date
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Quote a New Member
IFP ONLY
• Initiate a quote for Individual/Family, Off Exchange members by clicking Quote New Member on the Navigation Menu
• Initiate a quote for Individual/Family, Off Exchange members by clicking Quote New Member on the Navigation Menu
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Quote a New Member (cont’d)
IFP ONLY
• Enter requested information• Include dependent information• Enter requested information• Include dependent information
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Quote a New Member (cont’d)
IFP ONLY
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Selections for Quote
IFP ONLY
• Select plans to be quoted• Click create quote• Select plans to be quoted• Click create quote
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Quote View
IFP ONLY
• See plan comparisons• Use the directional arrows to view
comparisons for more than three plans
• See plan comparisons• Use the directional arrows to view
comparisons for more than three plans
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Saving a Quote
IFP ONLY
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Emailing a Quote
IFP ONLY
• Enter additional email recipients by using the Add CC button
• Enter additional email recipients by using the Add CC button
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Download a Quote
IFP ONLY
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To Apply
IFP ONLY
• Select plan for which you wish to apply by clicking the Apply button
• Select plan for which you wish to apply by clicking the Apply button
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Application (page 1)
IFP ONLY
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Quotes
IFP ONLY
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Quotes (cont’d)
IFP ONLY
• Search for a saved quote• Filter by status, or any other field header• Use action gears to continue from quote into
application
• Search for a saved quote• Filter by status, or any other field header• Use action gears to continue from quote into
application
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Search Individual Applications
IFP ONLY
• You may view all individual applications by simply selecting the Search button in the top right-hand corner without entering any search criteria
• Use as many or as few search fields as you wish to locate an individual application
• Default view shows the two most recent months of quotes
• Continue an application already in process
• You may view all individual applications by simply selecting the Search button in the top right-hand corner without entering any search criteria
• Use as many or as few search fields as you wish to locate an individual application
• Default view shows the two most recent months of quotes
• Continue an application already in process
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My Account
• View your individual broker information• View commission payments/payment schedule• View commissions• View book of business
• View your individual broker information• View commission payments/payment schedule• View commissions• View book of business
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View Commission: Billing Summary
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Payment & Commission Summary
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Viewing Book of Business
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Change My Password
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Access Permissions
• Brokers may grant access to other agency brokers or assistants to access his/her members
• Brokers may grant access to other agency brokers or assistants to access his/her commission information
• Brokers may grant access to other agency brokers or assistants to access his/her members
• Brokers may grant access to other agency brokers or assistants to access his/her commission information
• Brokers may view which other agency brokers or assistants have granted you access to his/her members
• Brokers may view which other agency brokers or assistants have granted you access to his/her commission information
• Brokers may view which other agency brokers or assistants have granted you access to his/her members
• Brokers may view which other agency brokers or assistants have granted you access to his/her commission information
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Access Broker Accounts
• View the book of business of any broker who has granted you access to their accounts
• Filter/sort by each column header
• View the book of business of any broker who has granted you access to their accounts
• Filter/sort by each column header
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Broker Filter
• View accounts of other brokers when in the Member Management or Group Management section of the portal
• Filter by broker you wish to see
• View accounts of other brokers when in the Member Management or Group Management section of the portal
• Filter by broker you wish to see
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Tools: Change Request Queue
• View all change requests• Search by multiple criteria• Filter by column headers
• View all change requests• Search by multiple criteria• Filter by column headers
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Contact InformationAccount ExecutivesMichelle Fountain - [email protected]
Lisa Johnson - [email protected]
Cindy Nesbitt - [email protected]
To reach your account executive by telephone, please call 706-629-8848.
Customer Relations ManagerErin Malone - [email protected]
Alliant Customer Service
800-811-4793