new charter homes tenant management team co-regulatory champions
TRANSCRIPT
New Charter Homes
Tenant Management TeamCo-regulatory Champions
The Tenant Management Team
• Belinda Jeffery
• Vera Anderton
• Sue Cox
Objectives for the session
• History of introducing TMT
• The process of setting up the team
• A typical scrutiny project
• Relationships within the Company
• The future
• Lessons learnt & our top tips
A History
• Introducing the Resident Scrutiny panel
• The steering group
• Aims, objectives and standard documents
• Resources for supporting the panel
Getting started
• Sharing the principle with staff, Board & GMT at NCH
• Recruiting to the Scrutiny panel
• The next step
Grounds maintenance
• Planning
• Desktop review
• Example estates
• Reality checking
• Report writing
Outcomes
• Scrutiny outcomes
• Monitoring recommendations
• Environmental working group & Local Offers
Relationships
• Group Management Team
• The Board
• Staff
• Structure
The Future
• Peer review
• Co-regulatory Champion work
• Positive scrutiny areas
• Accredited programme for members
LESSONS LEARNT FROM THE TENANT MANAGEMENT TEAM AT NEW CHARTER HOUSING TRUST
• Don’t duplicate your work, too many volunteers doing the same thing can get confusing
• Spilt people according to skills, have people doing what they are good at and what they enjoy
• Try not to leave anyone out, encourage the quieter people
• Thank and inform everyone, including residents you have commissioned to do work for you
• Can’t prepare for the weather but give consideration to the time of year
• Don’t let it go to your head!
TOP TEN SCRUTINY TIPS FROM THE TENANT MANAGEMENT TEAM AT NEW CHARTER HOUSING TRUST
1. Start with a steering group
2. Write your documents prior to starting any Scrutiny – including your Terms of Reference, Role Profile & Code of Conduct
1. Employ an independent Mentor
2. Work by time line graphs so you know where you are up to
3. Ensure your Scrutineers have skills & training required.
6. Don’t do all the work as Scrutineers – use your resources, i.e. Resident Inspectors, mystery shoppers
6. Ensure you have organisational buy-in
7. Know your resources
8. Ensure all Scrutiny is evidence based & that tenants have
chosen it, you aren’t there to do what the Company
wants you to do
10.Celebrate
Thank you for listening & participating
www.tenantmanagementteam.org.uk