new deck
TRANSCRIPT
Supercharge Performance and LearningGamification and real-time feedback
AT-A-GLANCE• Supercharge performance and learning• Gamification• Real-time feedback
• Universal applications @work• Sales, customer service, learning, back-office
A New Way of Managing EmployeesGoals, real-time feedback and recognition
Personal GoalsPersonalized
targets & benchmarks understand
FeedbackA real-time
fitness tracker for work
GamificationEngagement, social proof
and fun
LearningIn-class and
on-the-job
FOCUS ON “MIDDLE” PERFORMERSNot on the “top of the leaderboard”
THE EMPLOYEE JOURNEY
Onboarding
Career Development
Social connectedness
PerformanceImprovement
PersonalGrowth
Learning
INTRINSIC MOTIVATION: A FITNESS TRACKER FOR WORK
Social proof, badges, leaderboards
Game Narrative
Personal KPIs, targets & benchmarks
Next best action: elearning, coaching
NARRATIVES THAT FIT BUSINESS NEEDS:
CITY Learning &
onboarding
SCAVENGER Knowledge &
training
ZOMBIESLearning
RACE Performance
CASE STUDIES
eLearning Completion
+10%
+10%
300 X
Sales KPIs
Contact Center Performance
Case Study: Orion Financial Focus on Performance
APPLICATION:• drive goals and productivity for back-office accounting work ROI• 33% decrease in time it takes to process – from one hour to 40 minutes• Better understanding of goals and work by new hires• Months later, users are still engagedNARRATIVE• RaceINTEGRATION• Salesforce
Case Study: Largest Credit Union in USFocus on LearningAPPLICATION:• Use gamification to drive onboarding and on-going learning for employees in
financial servicesROI• 85% learning completion rates compared to miniscule completion of learning
beforehandNARRATIVE• City BuildingINTEGRATION• SumTotal
Racer Rookie Newbie Employee Stage
Race Race City Narrative
Expertise Onboarding Training Focus
Performance + on-the-job training
Performance (factored) + on-the-job training
In class training Description
Unlimited 6 weeks 21 working days Duration
Gamification throughout the employee Journey: Large Telecom Provider example
A new way of managing people
A “WEARABLE” FOR WORK
HOME-GROWN SYSTEMS
MEASUREMENT & ANALYTICS
HOW GAMEFFECTIVE IS DIFFERENTField proven with huge customers
• Deep gamification • Performance management with rich KPIs• Strong on-the-job learning • Simple integrations• Self-service admin interface• Enterprise class
Thank you
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