Your UCardUCard won’t work at your residence hall?

• Contact your Residential Service Desk for assistance.

Did you lose your UCard?

• Visit your Residential Service Desk for a Temporary Access Card.

• If your UCard is linked to your debit account, immediately contact the UCard Office to deactivate your UCard or you can deactivate it online after office hours at this web address: www.umass.edu/ucard/content/close-debit-account

• If your UCard and your room key were lost together, go to your Residential Service Desk IMMEDIATELY.

• If your UCard and your room key were lost together after hours, contact your on-duty RA immediately. North and Lincoln Apartment residents should call 545-0812.

Welcome to your

Residential Service Desk!

FAQs• Can I purchase stamps at the RSD?

No, we are not federally approved to sell US postage.

• Where can I get cooking and cleaning supplies?

See your Residence Education staff for assistance.

• Will the University replace my personal belongings if they are damaged or stolen?

No, the University strongly encourages students consider Renter’s Insurance to protect their belongings. Students are encouraged to review their options and determine what the right choice is for them.

• My mailbox combination is not on SPIRE. What do I do?

Contact your Residential Service Desk for assistance.

David Allen704 John Adams Hall161 Fearing StreetAmherst, MA 01003-9234

Your Room KeyYou will receive a key to your room when you arrive on campus. Responsible use and careful control of keys are essential to the security of your residential community. Duplication of University-issued keys is strictly prohibited.

Important Tips: Never leave the door to your room unlocked. Never lend your keys, UCard, or temporary access card to anyone else or leave them unattended. Do not carry your keys and UCard on the same key ring to protect you in the event they are lost or stolen.

What happens if I am locked out or lose my key?If you are locked out during RSD hours, go to the office and you will be issued a backup key. Each student is allowed up to three opportunities to sign out a backup key each semester at no charge. On the fourth sign-out of a backup key, the lock on your door will be recored and you will be billed the standard recore fee of $50. If you are locked out during RSD hours and unable to come to the desk in person, please call your RSD and request a “Lock-Out Assist” to be let into your room. The fee for a Lock-Out Assist is $25 per lock-out.

If you are locked out after RSD hours, please contact the Duty RA for your community and request a “Lock-Out Assist” to be let into your room. The fee for a Lock-Out Assist is $25 per lock-out. Duty RA phone numbers are located in your building’s lobby. North and Lincoln Apartment residents should call 545-0812.

If you have lost your key, please report it to the staff in the RSD to request a standard recore of the lock on your room door and the lock will be changed within two to three business days. The cost of a standard recore is $50.00.

If you have lost your keys and your UCard ID together, an expedited recore will be necessary and the lock will be changed within 3 hours of it being reported. The cost of an expedited recore is $125.00.

Residential Life Student Services 235 Whitmore Administration Building (413) 545-2100 Living@umass.edu

Mail/Package Delivery

• NEW For Fall 2015! Amazon @ UMass For quickest delivery of your textbooks, choose to have them sent to the Amazon storefront in the Campus Center.

• Please address mail and packages with the accurate mailing address available at www.housing.umass.edu/reshall/ reshalls_alpha.html

For example, David Allen in John Adams, Room 704 should have his mail addressed to:

• All packages will be delivered to your Residential Service Desk. We will notify you by an email to your student email account when you receive a package.

• Unclaimed packages will be returned to sender 7 days after receipt.

• The Residential Service Desk will not accept any packages that weigh more than 40 pounds.

• Your mailbox combination can be found on SPIRE in your Housing tab under Assignment Notification. To learn how to open your mailbox, you can view a short tutorial video located on our website. Go to:www.housing.umass.edu/reshall/desksvces

Check-In

After fall move-in, students must go to their Residential Service Desk to complete a proper check-in.

Mid Semester Room Change

All students must go to the Residential Life Student Services office in 235 Whitmore to authorize any room change. Upon receiving a new assignment, you will have 48 hours to move. You must check in properly to your new assignment through the Residential Service Desk as well as check out properly through your previous Residential Service Desk.

*Any student that completes an unauthorized move will be subject to a $150 unauthorized move fee.

Cancellation/Withdrawing Mid-Semester

If you are withdrawing from the University and/or canceling your assignment mid-semester, you must remove all your belongings from the room, return your room to its original state, and return your key through the Residential Service Desk.

End of Fall Semester

Students living in residence halls who are leaving for the winter session break and planning to return to the same room assignment for the spring semester do not need to turn in their key or remove their belongings from the room.

Students who have canceled or requested an assignment change for spring semester must check out of their fall assignment by removing their belongings from their room and turning in their key to the Residential Service Desk by the designated closing date and time.

End of Spring Semester

All students must properly check out through their Residential Service Desk by the time Residence Halls close.

Hall Opening/Closings

Students living in North Apartments, Lincoln and Break Housing are permitted to stay in their Residence Halls continuously until spring closing.

Thanksgiving Break 2015

Close: Wednesday, November 25 at 6:00pm* Open: Sunday, November 29 at 10:00am

Wintersession Break 2015

Halls close Saturday, December 19 at noon*

Spring 2016 Opening

Halls open Sunday, January 17 from 9:00am to 9:00pm

Spring Break 2016

Close: Friday, March 11 at 6:00pm* Open: Sunday, March 20 at 10:00am

Spring 2016 Closing

Halls close Thursday, May 5 at 8:00pm*

* Students who check out or vacate their residence hall after the posted closing times will be subject to the $150 improper check out fee.

Visit the Residential Life website for complete up-to-date information on all aspects of living at UMass Amherst, including room selection, tutorials, and residential programs.

www.housing.umass.edu

Check-In/Check-Out and Hall Closings

LivingatUMass

Residential Service Desks

• Open continuously 8:30am - 11:00pm, Monday-Friday.

• Open 12:00pm - 11:00pm on weekends and holidays.

• UPS, FEDEX and other vendor deliveries are accepted and secured at the Residential Service Desks. You will be notified of deliveries by an email to your student email account. Unclaimed packages will be returned to sender 7 days after receipt.

Other services include: • lock out/back up key assistance • maintenance reporting • hall check in/out • sign-out process for recreational items and moving bins.

For information about your Residential Service Desk location, see the next panel of this brochure or visit www.housing.umass.edu/reshall/desksvces

UMASS AMHERST IS A TOBACCO-FREE CAMPUS.

By The Numbers

Program your RSD phone number into your phone right now!

Baker Service Desk • Room 118 • (413) 545-7596 Baker, Butterfield, Chadbourne, Greenough, Van Meter

Brett Service Desk • Room 124 • (413) 545-7597 Brett, Brooks, Gorman, Wheeler

Cashin Service Desk • Room 108 • (413) 545-7594 Brown, Cashin, McNamara

Commonwealth Honors College Service Desk Room 115 • (413) 545-7599 Birch, Elm, Maple, Linden, Oak, Sycamore

Crabtree Service Desk • Room 112 • (413) 545-7595 Crabtree, Dwight, Hamlin, Johnson, Knowlton, Leach, Lewis, Mary Lyon, North Apartments, Thatcher

Dickinson Service Desk • Room 114 • (413) 545-7598 Dickinson, Field, Grayson, Webster

John Adams Service Desk • Room 104 • (413) 545-7593 Cance, John Adams, John Quincy Adams, Moore, Pierpont, Washington

Prince Service Desk • Room 105 • (413) 545-7591 Crampton, Lincoln Apartments, MacKimmie, Patterson, Prince

Thoreau Service Desk • Room 110 • (413) 545-7592 Coolidge, Emerson, James, Kennedy, Melville, Thoreau

Need to Report a Maintenance Issue?

• Submit an iService Request through the link on our home page www.housing.umass.edu

• In an emergency, contact your Residential Service Desk. Emergencies include broken glass, burst pipes, electrical issues, and the inability to lock your door. If the Service Desk is closed, contact the duty RA in your residence hall.