new health plan roles in member education and assistance
DESCRIPTION
New Health Plan Roles in Member Education and Assistance. Skip Skivington. Bird Flu Public Service Announcements (PSA #1). Kaiser Permanente At-a-Glance. Nation’s Largest not-for-profit Integrated Healthcare Delivery System Would be ~ 60 on Fortune 500 9 States and the District of Columbia - PowerPoint PPT PresentationTRANSCRIPT
New Health Plan Roles in Member Education and Assistance
Skip Skivington
Bird Flu Public Service Announcements (PSA #1)
Kaiser Permanente At-a-Glance
Nation’s Largest not-for-profit Integrated Healthcare Delivery System
Would be ~ 60 on Fortune 500
9 States and the District of Columbia
Nearly 8.7 million members
Labor Management Partnership
32 Medical Centers
Kaiser Permanente At-a-Glance (continued)
> 421 Medical Offices
> 14,000 Physicians
> 159,000 Employees
> 558,000 Surgeries/year
> 91,000 Deliveries/year
> 129 Million Prescriptions/year
> 36 Million Doctor Office Visits/year
Integration of Planning and Response
OtherCC
National Command Center
Regional CC
HospitalHCC
HospitalHCC
Regional CC
HospitalHCC
HospitalHCC
OtherCC
Executive Oversight Group
Healthcare Continuity Management
Workgroups
· Clinical· Facilities· Supply Chain· People· Community
Linkages· Communications· Public Policy· Legal
Planning
Response
Bird Flu Public Service Announcements (PSA #2)
Public Awareness
Respiratory and hand hygiene messages
Infectious Disease Physicians are serving as expert consultants
Messaging incorporated into Thrive campaign
Public Service Announcements
FAQs
Employee and Provider Staff Education
Used developed materials to reinforce critical messages with all staff
Infectious Disease Physicians and Infection Control Practitioners leading local educational efforts
Developed Educational Tools & Strategy for Primary Care & Emergency Services
Monitoring global activity
Will determine trigger points for escalating KP response, such as:
Cohorting Isolating Full respiratory
protection Reinforce hand and
respiratory hygiene
Bird Flu Public Service Announcements (PSA #3)
On-Going Member Education & Assistance
Member of the State of California Department of Public Health Pandemic Influenza Vaccine and Antiviral Advisory Group
Presented at the Institute of Medicine's Committee on Antiviral Medication Strategies for an Influenza Pandemic in January 2008
Began preliminary discussion with federal health partners to conduct a project demonstrating the feasibility of dispensing an antiviral medkit to Kaiser Permanente members in advance of a pandemic
Kaiser Permanente’s Electronic Health Record was successfully leveraged during the Southern California Wildfires
On-Going Member Education & Assistance (continued)
Developed Kaiser Permanente specific “altered standards of care” guidelines
Designed an employee guide to pandemic influenza – “Preparing for Pandemic Influenza” and posted to our website
