new hire lesson plans day 2
TRANSCRIPT
Day 1Item LocationResource Practice Module 6 Part 2Working Web Incidents Module 4 Part 1Work Live Web Incidents Remedy ProductionWork on Army SkillPort Training Module 1 Part 4 for instructionsShadow with Existing Team Members (2 hours) Trainer will assign shadow buddy
Day 2Item LocationWork Web Incidents Remedy ProductionWork on Army SkillPort Module 1 Part 4 for instructionsDesk Setup Module 5 Part 1Using the Telephone Module 5 Part 1Shadow with Existing Team Members (2 hours) Trainer will assign shadow buddy
Day 3Item LocationTrainee take calls for 1/2 day ESDCustomer Service Training Module 4 Part 4SupportSoft Training Module 4 Part 2First Call Resolution Module 4 Part 3Call Review Session with Trainer Training RoomWork on Army SkillPort Module 1 Part 4 for instructions
Day 4Item LocationTrainee take calls for 1/2 day ESD Call Review Session with Trainer Training RoomWork on Army SkillPort Module 1 Part 4 for instructionsEMCO Orientation with Nicole Schedule from 3-5 and send invite
Day 5Item LocationTrainee take calls 1/2 dayWork on Army SkillPort Module 1 Part 4 for instructions
New Hire Training Lesson Plan - Week 2
ESD New HIre Lesson Plan