new intelligence in a cooperative environment aosnice framework · 2018-04-04 · new intelligence...
TRANSCRIPT
new intelligence in acooperative environment
AOSniceAOSnice frameworkframeworkintegrated airport operational solutions in a cooperative integrated airport operational solutions in a cooperative environmentenvironmentFabio PacelliIT director BAA Italia SpAChairman Software Design SpA
Baggage.Information Technology.Security Conference 28 march 2007
Contents
Industry ScenarioChallenges in the ScenarioAOSnice ICT framework to support the ChallengesSoftware Design as Technology Advisor Partner
Industry Scenario - IssuesWe have 4 bn pax per year with a forecast grow of 5% per year in the next 10 yearsWe have 16 bn of retail spend in the airport (~50% in Europe) We have regulatory operational and financial constraint on expansionWe have flat or declining revenue per paxWe have often poor quality service and stressful journey from home to gate for new security constraintWe have disconnected information and lack of business integration process between pre-travel en-route and at airport process
Industry Scenario - ChallengesDecrease Congestion
Improve Flows (passengers, bags, cargo, aircraft, supplies)Common Use of Airport resources
Manage Irregular OperationsImprove planning and real-time operationsMonitor and manage Service Quality
Cope with Government RegulationsDecentralise processesAutomate Security processesEU Handling advice
Industry Scenario - Challenges
Think Privatisation/Increased competitionFocus on Customer serviceLower Costs
Recall CommercialisationNew Ways of doing business (Internet, e-ticketing, e-business, e-checkin, etc.)Retailing (walkthrough, pax penetration, new media advertising, etc…)
Run with AlliancesAirlines Handling Agents: flexibility needsAirports: Competitive Advantage, joint procurements
Airport industry imposes iper-regulamentation for safety and security, market de-regulamentation, strong competitiveness, services customisation, reduction of profitability, increasing of airline traffic, …
Airports must operate efficiently and create shareholder value increasing he commercial value
Airports must operate efficiently and create shareholder value increasing he commercial value
Airports need to manage business cycles collecting and organizing data into an enterprise-wide view to aid in planning, decision support, forecasting, billing, scheduling, business intelligence, …
Support the ChallengesAirport industry imposes iper-regulamentation for safety and security, market de-regulamentation, strong competitiveness, services customisation, reduction of profitability, increasing of airline traffic, …
Airports need to manage business cycles collecting and organizing data into an enterprise-wide view to aid in planning, decision support, forecasting, billing, scheduling, business intelligence, …
Better ways to coordinate information management and distribution within the airport community, manage resources in an optimised way, control expenses and increase profitability.
Management tools to support airports in becoming competitive commercial enterprises
Business Integration Support
The SD Business Integration answer to all the complex problems an airport must face, both creating an interoperable and efficient operative environment and
bringing benefits of up-to-date technologies in a transparent way
BUSINESSINTEGRATIONBUSINESS
INTEGRATION
BUSINESSINTEGRATION
AOSnice has been designed having the “Process” as the key
element to create seamless “People” and “Technology” able to guarantee maximum levels of
efficiency and synergy. This allows to be concentrated on critical factors of success really
working on the Business Integration taking care of the
critical dimensions of Organisational Capabilities.
Support the Challenges
PRODUCT STRATEGY
SERVICESTRATEGY
DOMAIN COMPETENCE
BUSINESS SOLUTION
People
Organisational Focus
Measures Standard Procedure
Continuous Improvement
New Business Process
AOSnice is a Modular a Scalable and Multi layer technology framework to support different business process and/or level of maturity in the organisation AOSnice is a Modular a Scalable and Multi layer technology framework to
support different business process and/or level of maturity in the organisation
Support the Challenges
Presence of a central repositoryUse of an airport service busSet up of a Multilanguage configurationApplicative auto consistency of each subsystemUse of top market technologies to protect innovation and investment (Java, XML, Pervasive Computing, Business Intelligence, RFI, IVR, STT, etc..)Innovations of client appl. thanks to the development in internet environmentUnique Airport Desktop for systems configuration and management Site configuration in Rightsizing and Scalability modelSystems independence from airport DCS (SITA or airlines DCS)Common use of Display Units to manage information from different applicationSophisticated Multichannel Airport Alarms Management, concerning both hardware devices and application processes workflow Business intelligence repository to produce accurate and timely reports as well as define and analyse key performance metrics.Common airport Allocation Engine to support planning activities Airport customised ERP solutionsOpenness to Third Party solutionsSupply of Value Added Services integrated with product supply such as IT & Business consulting, Third Party Solution certification, etc.
Framework – Main Characteristics
Multi layer ArchitectureMulti layer ArchitectureFlexibility
Business Integration
Scalability
Return on Investm
entFramework – Main Characteristics
Up to date R
&D
Technologylayer
Applicationlayer
Middlewarelayer
Technology layerDBMS
• Standard SQL• DBMS Oracle Tech.
Communication• Airport Service Bus• Corba• HTTP• XML• JMS
Information channelDisplay UnitTeletextDCS GatewaySMSWeb ServiceWireless Appl. (RFID, etc.)E-mailFaxVoice (IVR, TTS, ETTS)
Framework – Main Characteristics
Middleware layer
Foundation ModuleUser ManagerAirport DesktopAllocation MiddlewareFormula ManagerAirportGate Flight PlanningFlight ForecastingContracts & ServicesAlarm ManagerPeripheral ManagerApplication Scheduler
Framework – Main Characteristics
Framework – Main CharacteristicsApplication layer
System (1/2)Multichannel Information Services
FIND Flight Information Display
NotesOrganiser General messages for passengers and staff
FlyWindow Display Unit AdvertisingAirportVoice Public Address
Passenger Relationships ManagementAirportPortal Airport Portal
ServicesSmartVoice Enterprise Call
CanterDB Marketing Marketing DatabaseQSM Quality Service
Measuring & Management
Interactive Flight ManagementATM Airport Traffic
ManagerRM Resource Monitors
Digital Safety & SecuritySafeStone Video surveillance,
Access Control, Site Control and Enterprise Monitoring
Airport Facilities PlanningResourceBrain-FR Airport Facilities
Planner
Framework – Main CharacteristicsApplication layer
System (2/2)Staff Planning & Ramp Management
ResourceBrain-HR Handling ResourcePlanner
StaffTracer Time & Attendance
Chameleon Pervasive DCSaccess
Proactive Baggage ManagementBagFinder Lost&Found
BagGuard Baggage Reconciliation
Multimedia Asset ManagementREIS Real Estate
Information System
Airport CommerceAirBizShop Shopping Center
AirBizService Services e-business
TaxiGuard Taxi Managemt Service
Administration & FinanceEasyERP Enterprise Resource
Planning
SOFA Simplified Invoicing Airport Business IntelligenceABI Airport Business
Intelligence, WalktroughManagemnt
Software Design Background
Software Design can be the best technology advisor to create strategic advantage for your Airport business
Software Design Web Sitewww.swdes.itDetail AOS descriptionhttp://www.swdes.it/english/aeroporti_pro.html
Thank Youcontact detailse-mail [email protected]
[email protected][email protected]
telephone +390817896950mobile +393355378692