new kids on the block: an inspired journey · 2018-09-28 · new kids on the block: an inspired...
TRANSCRIPT
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New Kids On the Block: AnInspired Journey
GRETTA FRIERSON, RN, BSN, MBA/MHA, CNMLDIRECTOR OF CLINICAL SUPPORT SERVICES
KERRICA EVANS, MANAGER OF SW - STAFFINGOFFICE AND SW - TELESITTER DEPARTMENT
Cone Health – Greensboro, NC
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OUR CHALLENGES• Reduce overall expense of
safety sitters and cases
• Improve process, standardwork and evaluation of patientsafety
• Improve safety and qualityimprovement outcomes: FallPrevention
Sitter ExpenseSitter Expense
Standard WorkStandard Work
SafetySafety
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Let our JOURNEY withAvaSure begin…
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The CONCEPTION
• Executive Level Administration Support
• Partnered with AvaSure Clinical Team
• Developed and Executed AvaSys TeleSitter Project Team
• Technical
• Policy and Process
• Staff Education and Competency
• Job Description and Training
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The DELIVERY (Process)
• Kick Off – November 2017
• Standardized Process Established – Deployment
• Acuity Level Assignment
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ACUITY LEVELALGORITHM
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Our INFANCY Stage• Implemented 18 mobile Tele Sitter cameras for 4 of our 6 campuses
• Excluded integration with Emergency Depts and Behavioral Health
• Utilization of AvaSys Dashboard into our daily work andmanagement of mobile camera deployment
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AvaSys Dashboard – Overview
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AvaSys Dashboard – Export Reports
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AvaSys Dashboard – Export Reports
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GoodCATCH
Patient Story
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Growing as a TODDLER
• Prepare to STUMBLE!
• Reach out for help from the AvaSure Clinical Team
• AvaSys ORNA software – instrumental in determining ourorganizational progress and areas for improvements
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ORNA – Total Patient Hours Monitored Per Unit
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ORNA – Reasons for Monitoring
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ORNA – Reasons for Discharge
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OUTCOMES LESSONS LEARNED
• Significant reduced sitter costshown in the first 3 monthspost implementation
• Hardwired quality LEADmeasure regarding FallPrevention
• Successful implementation ofstandard safety process
• Build Sustainability Plan inadvance
• Design Strategic Plan forcontinued growth – 6 months
• Hiring Lead VMT was crucial
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Our NEXT Growth Stage….Two Year Old