new leader onboarding review questions. question 1 what is the name of the enterprise that consists...
TRANSCRIPT
New Leader Onboarding
Review Questions
Question 1
What is the name of the enterprise that consists of the OU Medical System, OU Physicians, OU College of Medicine, and the University Hospitals Authority and Trust?
Answer 1
Question 2
What does AIDET stand for?
Answer 2
Acknowledge
Introduce
Duration
Explanation
Thank You
Question 3
Name one of the Nine Principles®
Answer 3
Commit to excellence
Measure theimportant things
Build a culturearound service
Create and developgreat leaders
Focus on employeesatisfaction
Build individualaccountability
Align behaviorswith goals and values
Communicateat all levels
Recognize andreward success
Nine Principles®
Question 4
Name a type of leader rounding.
Answer 4
• Leader Rounding on Employees• Leader Rounding on Patients• Senior Leader Rounding• Leader Rounding on Internal Customers
Question 5
Name at least one benefit of rounding.
Answer 5
Increase– Employee satisfaction– Patient satisfaction– Physician satisfaction– Retention– Patient safety– Departmental efficiency – process
improvement– Ownership– Reward and recognition
Question 6
Name one of the communication tools.
Answer 6
• 30/90 Meetings with New Hires• Stoplight Report or Stoplight Board• Communication Board• Town Hall Meetings/Employee Forums
Question 7
Purpose, worthwhile work
and makinga difference
®
• Bottom Line Results(Transparency and
Accountability)
Self-Motivation
Prescriptive To Do’s
What is this called?
Answer 7
Healthcare Flywheel®
Question 8
What does LEM stand for?
Answer 8
Leader Evaluation Manager®
Question 9
What is this called?
Answer 9
EXCEL Standards of Behavior
Question 10
Name a benefit of post-visit calls.
Answer 10
• Reconfirms discharge instructions• Reduces patient anxiety• Reduces complaints and claims• Reinforces patient perception that
excellent care has been provided• Confirms hardwiring of processes