new look bt tv user guide

Job No. 1931Client BTProject BT Vision guide Cardinal v8

Revision 3-DRModified 30/10/13Created 15/10/13

To set up, follow this guide or the online video at bt.com/help/tv/setupguide

User GuideBT TV

Keep this guide somewhere safeYou might need it from time to time.

Easy

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Not long now until you can sit back and enjoy the shows you love.

How to set upJust follow the few simple steps starting on page 4 of this guide.

Set-ups easy and takes less than half an hour.

Need some help?No problem give us a call on 0800 111 4567, go to bt.com/help/tv or check Help & Settings in the main menu.

Important note about your broadbandYour broadband needs to be up and running before you set up BT TV. It might not be up and running until midnight on your broadband activation day. And if youve got a new broadband service, the line needs time to settle usually between three and ten days. Your new BT TV might pause and stutter during this period but dont worry as its only temporary.

Welcome

2 BT TV welcome

Easy set-up1 Before you start2 Connect your BT Home Hub 3 Connect your aerial4 Connect your TV 5 Turn it on6 Follow on-screen steps

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3 Think about where to put your BT Vision+ box. You can put it wherever you want, as long as its near:

a TV aerial socket or cable a mains power socket your TV and other TV equipment (e.g. amp or DVD player),

if youre planning to connect them

If youve ordered Extra TV channels, youll need to connect your BT Vision+ box to your BT Home Hub using an Ethernet cable (see the next page). For more about these channels, go to page 26 or bt.com/tvfrombt.

You need a digital TV aerialYour BT Vision+ box needs an aerial that can receive digital TV signals (external or in the loft). If you havent got one (e.g. youve been using satellite or cable TV), call us on 0800 800 150 and, for a small charge, we can fit a new aerial for you.

The digital TV channels you get depend on where you live and the quality of your aerial and cables. If you have trouble watching live or recorded digital programmes, it could be because your aerial or cables need replacing.

For help see pages 2325, call 0800 111 4567 or go to bt.com/help/freeview.

2 Make sure your broadbands working properly (your Hubs Broadband or status light should be glowing steady blue. If it isnt, see your BT Broadband User Guide at bt.com/help/broadband).

Dont worry if your BT Home Hub looks slightly different from the one shown here. As long as youre using the one we sent recently, itll still work with BT TV.

Dont plug in your BT Vision+ box yet. Well tell you when. Ethernet cable Power cable HDMI cable Aerial cable

BT Vision+ box User guide Remote control Batteries

Two Powerline adapters (see page 22)

Another Ethernet cable

Extra kitYou might also have been sent these items:

To set up, follow this guide or the online video at bt.com/help/tv/setupguide

User GuideBT TV

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1 Check your box contents

1 Before you start

Or watch our set-up video at bt.com/help/tv/setupguideBT TV easy set-up 5 4 Easy

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2 3

OPTION B

Use this option if your BT Home Hubs in another room and you havent ordered Extra TV channels*

1 Using one of your Ethernet cables (yellow ends), connect your BT Home Hubs Ethernet port 1 to one of your Powerline adapters (it doesnt matter which one).

2 Plug Powerline adapter 1 into a mains power socket (not an extension lead) and switch it on.

3 Plug Powerline adapter 2 into a mains power socket (not an extension lead) and switch it on.

4 Using the other Ethernet cable, connect this Powerline adapter to your BT Vision+ boxs LAN socket.

When both of your Powerline adapters are connected, their lights should glow green.

2 Connect your BT Home Hub

OPTION A (Recommended)

Use this option if your Hubs close enough to your BT Vision+ box to connect using an Ethernet cable or if youve ordered Extra TV channels*

1 Using an Ethernet cable (yellow ends), connect your BT Vision+ boxs LAN socket to your BT Home Hubs Ethernet port 1

BT Vision+ box

BT Vision+ box

LAN socket

BT Home Hub

BT Home Hub

Powerline adapter 1

Powerline adapter 2

Ethernet port

Ethernet port

LAN socket

To connect your Hub, follow Option A on this page or Option B on the next page. We recommend Option A for the best, most reliable connection.

* Extra TV channels wont work with Powerline adapters. To find out more about them, see page 26.


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4 Connect your TV If your TV doesnt have an HDMI socket An HDMI cable gives the best picture and sound quality and is needed to watch in high definition (HD). It can be used with most modern TVs, but if your TV doesnt have an HDMI socket, you can use a SCART cable to watch in standard definition instead. If you havent already got one, you can buy one from most electrical stores or from bt.com/shop

1 Unplug your existing aerial cable from your TV and plug it into your BT Vision+ boxs RF In socket.

2 Using your new aerial cable, connect your BT Vision+ boxs RF Out socket to the RF In socket of your TV.

3 Connect your aerial1 Using your HDMI cable, connect your BT Vision+ boxs HDMI

socket (marked HDMI) to an HDMI socket on your TV.

1 2

Typical HDMI cable

Make sure your HD TV is on the correct audio visual (AV) channel. Some TVs will do this automatically

1

Typical SCART cable

BT Vision+ box

TV aerial

RF In socket

RF Out socket

HDMI socket

HDMI cable

Your TV

Your TV


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Double check that your broadbands working. If it is

1 Turn on your TV and select the correct HDMI or SCART input (e.g. by using the audio visual (AV) or button on your TV remote) depending on which type of cable you used in step 4.

2 Using your new power cable, connect your BT Vision+ box to a mains power socket and switch it on.

3 Your BT Vision+ boxs power light will glow blue after a few seconds.

4 Wait for your BT Vision+ box to start for the first time. This might take up to 30 minutes if your BT Vision+ box needs a software update.

BT Vision+ box power light not on?Press the power button. Still not on? Go to page 22.

5 Turn it onWhat happens if you get a software updateWe update all our BT Vision+ boxes from time to time. If an update becomes available after your new BT Vision+ box is sent to you, your box will automatically detect it as soon as its connected. Your box will automatically restart a few times, so please let it finish before continuing. If the update starts while youre setting up, youll need to start set-up again.

1 When you see this screen, youre ready to continue set-up.

2 Get your BT remote control and insert its batteries.

6 Follow on-screen steps3 Using your remote, follow the on-screen steps to complete set-up

(e.g. press on your remote to Continue). Dont worry, you can change settings again after set-up, if you need to.

4 When youve finished set-up, you should see the main menu screen. Read the next section to find out how to get the most out of your BT TV.

5 If youve been sent a viewing card to watch BT Sport through your aerial, you should now follow the steps that came with the card.

Got Extra TV channels?Your channels should start within 15 minutes of completing the set-up of your BT Vision+ box. If they havent started after 24 hours, call 0800 111 4567.

Begin

You are a few easy steps away from getting your Vision+ box set up correctly. This will only take a few moments.

Press arrows to move around the TV screen

Press Select to choose the options you want (e.g. Continue)

Power socket Power button

and light

BT Vision+ box


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How to use BT TVYour BT TV at a glanceUsing your remoteFinding what to watchRecording live TVPausing and rewinding live TVWatching On Demand programmesControlling your TV with your remote

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Press to Search

My TV

Recordings

Catch Up

On Demand

Help & Settings

Search

TV Channels

Channel 4: Deal or No Deal

Record

Kids

Sport

Shopping

News

Entertainment

TV Guide

Favourites

ChangeChannel

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Your BT TV at a glance Press on your remote to see the main menu.

New MessageNews from the BT TV team.

My TVSee what youre Currently Watching, plus your Bookmarks,

Playlists, Downloads and My Messages.

TV ChannelsSee digital and broadband TV channel listings.

RecordingsSee whats recorded, recording or scheduled to be recorded (see page 17).

Catch UpCatch up with shows you might have missed.

On DemandThe latest and best-rated programmes from our On Demand library of shows and movies, so you can watch what you want, when you want (see page 18).

Help & SettingsLots of help if you need it, including video guides. Plus change your

settings, do a manual channel scan or check your signal strength.

TV GuideFind what you want to watch or record (see page 17).

FavouritesKeep track of your favourite channels (see page 19).

Press to search Search digital TV, On Demand, Extra TV channels, recordings and help articles.

RememberTo get to live TV at any time, press .

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See our top picks of what to watch at bt.com/tvfrombtHow to use BT TV 15 14

PowerTurns your BT Vision+ box on or off

HelpTakes you to a troubleshooting guide and helpful videos

On DemandTakes you to On Demand programmes

Info Shows information about a highlighted programme or the one youre watching

ChannelSwitches channel

SelectConfirms your choice

DeleteUse to delete a selected item, or delete the last character entered

RecordPress to record your selected programme

Number buttonsUse to choose a channel or menu option

SUB Turns Subtitles on or off, when available (see page 29)

BT VisionDisplays the main menu on screen

FavShows you a list of any channels youve chosen

as favourites (see page 19)

TV GuideShows you listings for digital and broadband TV channels

ColouredOn screen messages show different uses in each menu

MuteSilences TV speakers (see page 20)

VolumeRaises or lowers TV volume (see page 20)

ArrowsMove around the menus

ExitTakes you out of a menu to live TV

BackReturns you to the previous screen

ADTurns Audio Description on or off, when available (see

page 29). Also lets you switch between controlling your TV or your BT Vision+ box when pressed at the same time

as the channel +/- or the power button (see page 20).

Using your remote

Your remotes easy to use so press a few buttons and explore.

Finding what to watch Recording live TV

There are two easy ways to find TV programmes using your remote: press or press for Search.

Press

You can: see listings for all available channels find, watch and record your favourite programmes see whats currently showing use the button to see whats coming up next browse through other channels using the or buttons press , select Channel Filter or Change Day, then use the

arrow buttons to filter the TV Guide

Press for SearchYou can search for programmes within Search using your remote control or the on-screen keyboard. Press to set up your preferences to make programmes with subtitles or audio description appear at the top of your list of results.

How to search fasterTo scroll up and down a page in the TV Guide, press the Channel +/- button on your remote. To skip back or forward a day, press the or button on your remote.

Your BT Vision+ box allows you to record programmes from your favourite channels so you can watch them when it suits you.

How to record a show youre watchingPress on your remote.

How to record from the TV GuideHighlight the show and press on your remote.

How to record a seriesHighlight a programme thats part of a series and press . Choose Record Series from the Record pop-up to start the series recording.

Record and watch at the same timeWith your BT Vision+ box you can record two live programmes at the same time or watch one live programme while recording another.

If youre recording two live programmes, you cant watch another live programme at the same time but you can:

watch one of the programmes youre recording

watch a programme you recorded earlier

watch programmes using Catch-up and On Demand

If youve got fast broadband, you can also watch and record two HD broadband TV channels at the same time.

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Pausing and rewinding live TV Watching On Demand programmes

You know how it is: youre about to watch your favourite programme and the phone rings. No problem. Now you can pause live TV or rewind to catch the bit you missed.

PausePause live TV for up to 90 minutes by pressing on your remote control.

To start it again, press .

You can fast-forward and rewind through paused programmes using or or you can skip forward 30 seconds by pressing

or back 10 seconds by pressing . Then press to resume playback.

RewindMissed a bit of what youre watching, or want to see it again? You can rewind through the action youve been watching by pressing .

To find our great selection of On Demand programmes, press on your remote.

Programmes without a price are included in your subscription. When a price appears, youll be asked to confirm that youll pay for it. If you go ahead, itll appear on your next bill.

How to watch free trailersIf a trailer is available for the film or programme you want to watch, youll see a Watch free trailer option on the left-hand side of your screen. Depending on the age rating preferences youve set up, you might be asked to enter your PIN before you can watch a trailer.

How to watch a seriesThe easiest way to watch a series is to select Play All on the left-hand side of the screen. This will play each episode back to back. And if you stop partway through, you can carry on from where you finished by going to My TV and then Currently Watching.

Adding bookmarksWhen youre browsing the On Demand library, you can bookmark programmes to watch later. To bookmark a programme, select it, then press the button on your remote control. Youll see a tick to confirm its been bookmarked and itll show in the Bookmarks menu under My TV.

Using playlistsIf you subscribe to BT Kids or BT Music, you can create Music or Kids playlists. You just line up your favourites and let them run back to back.

To set up a playlist, select a music video or On Demand TV programme, press the button on your remote control, then choose Add to Existing Playlist or Create New Playlist. Once youve added something, youll see a tick next to it.

Tip: Use or to skip videos in a playlist.

Getting recommendationsWhether you enjoy drama, documentaries or the latest Hollywood blockbusters, well suggest programmes and films based on what you like watching, so youll never be stuck for choice. Youll find recommendations at the bottom of the screen in Recordings, On Demand and Search.

Saving your favourite channelsPressing on the BT remote control lists your favourite channels in the TV Guide. To set up your favourites, press the button while youre in the TV Guide, choose Manage Channels, select a channel to add it, then press the button.

Getting peace of mind with Parental ControlsParental Controls help you stay in charge of what your children watch and theyre quick and easy to set up.

Press on your remote control, choose Help & Settings, then Settings, then Parental Controls. Select Age Ratings and the Lock by Rating pop-up will appear where you can lock programmes based on age-related ratings.

Youll always be asked to enter your PIN if you try to watch a live programme with an age rating of 12 or above between 5.30am and 8pm.

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Controlling your TV with your remote

You can operate your TV using your BT remote. Use it to turn the TV on and off (standby), change channel, adjust the volume and mute the sound.

How to set your BT remote to control your TVBefore you start, make sure the volume on your BT Vision+ box isnt muted or set too low. Your remote will only control your TV volume once its programmed, so you need to do this now. If you need to change it later, youll need to reset your remote (see box below).

1 Find your TVs four-digit unique code. Some common codes are in the table on the right.

2 Press and hold Vol and on your BT remote until its blue light flashes three times.

3 Type in your TVs four-digit code.

4 Your remotes blue light should flash three times. If the codes wrong, the blue light will flash for one second after you type the codes last digit try again.

5 Once youve entered the code, test the remote by turning the volume up and down and pressing . If the buttons dont work properly, repeat the steps above using another code.

6 To test your remote some more, press and hold while trying Channel or . This should change the channel on your TV rather than BT TV.

7 If the TV doesnt react, start again from Step 1 with the next code.

TV Code 1 Code 2 Code 3

Goodmans 0000 0011 0016

Hitachi 0018 0020 0000

JVC 0016 0058 0011

LG 0017 0000 0019

Panasonic 0005 0000 0110

Philips 0000 0033 0001

Samsung 0002 0003 0000

Sharp 0014 0016 0102

Sony 0001 0084 0126

Toshiba 0077 0043 0056

Cant find your code? Go to bt.com/vision/remotecontrol

Need to reset your remote?Press , and at the same time for 5 seconds. When the light on your remote flashes 3 times, your remote will be reset and youll be able to use it to change the volume of your BT Vision+ box.

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HelpSetting upDigital TVOn DemandExtra TV channelsViewing cardsSecurity and SettingsPower savingMore helpTips

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My BT TV isnt working. What can I do?Make sure:

all the cables that you plugged in during set-up are firmly in place

your HDMI or SCART cables are fully pushed in

your HDTV is set to the correct audio visual (AV) input depending on whether youve connected to your BT Vision+ box with an HDMI or SCART cable. Some TVs will do this automatically, or you can use the AV or button on your TV remote

your BT Vision+ box and TV are turned on

your broadband is working

Try restarting your BT Home Hub by pressing Restart. Then wait a couple of minutes before restarting your BT Vision+ box by pressing the

button on the front of the box until it turns red. Then press the button to restart the box.

If youre using Powerline adapters, and youve still got a problem, you could try restarting these. To find out how to do this, go to bt.com/help/powerline

If youve got Extra TV channels, you should connect your Hub and BT Vision+ box using an Ethernet cable, not Powerline adapters. For more details, see below.

Do I have to use my Powerline adapters?No. If your BT Home Hub and BT Vision+ box are close to each other or if youve ordered Extra TV channels, you shouldnt use Powerline adapters. Simply use an Ethernet cable to connect your Hub to your box.

If your BT Home Hub and BT Vision+ box are in different rooms and you havent ordered Extra TV channels, you can use Powerline adapters. If you didnt order them with your kit, and its less than 30 days since you ordered your BT TV service, please call 0800 800 150 and well send you some.

Can I use an extension lead with a Powerline adapter?Yes, but we recommend that you plug your Powerline adapter directly into a wall socket as it might not work as well when plugged into some extension leads (such as very long or surge-protected leads). You can then plug any extension lead youre using into the Powerline adapter.

For more help with Powerline adapters, including resetting instructions or adding new Powerline adapters, go to bt.com/help/powerline

Setting up

How do I connect BT TV using a SCART cable?If you dont have a cable already, you can buy one at most electronics stores or go to bt.com/shop

1 Using your SCART cable, connect your BT Vision+ boxs lower SCART socket (marked ) to a SCART socket on your TV. If your TV has more than one socket, use the one marked AV1.

If you havent got a widescreen or HDTV, youll need to change the setting on your TV and/or BT Vision+ box to 4:3 aspect ratio. Youll get a chance to do this during on-screen set-up later.

How do I use my BT remote control to operate my TV?For full instructions on how to do this, see page 20.

1

Digital TV channels are delivered through your aerial. They include BT Sport (for customers who cant get it through their broadband connection) and Freeview channels.

What do I need to know about digital TV signals?1 Availability of channels depends on where you live. To check which

channels you should be able to receive in your area, go to digitaluk.co.uk

2 Most digital TV-related problems are down to the quality of your aerial or wiring:

BT TV wont work with a satellite dish so make sure that youve a good quality external or loft aerial capable of receiving a digital TV signal and that its aligned with your local transmitter

this should not be a communal or shared aerial a TV set-top aerial is unlikely to be good enough, even with a booster

3 Local geography, like tall trees, hills, or buildings in direct line with your local transmitter, can affect signal strength.

4 Weather low pressure or windy conditions can affect your TV signal even in strong signal areas, especially if the aerial is not securely mounted. Weather can disrupt picture quality, cause pixilation and/or picture freezes. It might even cause missing channels.

5 Transmitter changes can result in changes to channel line-ups and availability.

6 Wiring make sure youre using good quality cables. These are vital to ensure the signal from the aerial reaches your BT Vision+ box with minimum picture loss and interference.

If youve moved home, you might not receive the same channels you did before as signal strength and channel availability depends on where you live.

Digital TV

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For more help, go to bt.com/help/tvBT TV help 23 22

What can I do to get the best digital TV set-up?You can fix many common problems, such as missing channels, poor sound and picture quality, by working through the steps below.

1 Double check your aerial, HDMI or SCART cables are fully pushed in and that youre using good quality cables (especially cables to your aerial).

2 Check your BT Vision+ box and TV are turned on.

3 Make sure your broadbands working.

4 Scan for channels by pressing , then go to Help & Settings > Settings > TV Settings > Scan for Channels and press on Start Scan.

5 Check your aerial is properly in place and aligned with your local transmitter (probably pointing in the same direction as your neighbours).

6 If youve got a viewing card for BT Sport, make sure youve pushed it all the way into the slot with the arrow facing the box and the chip facing upwards.

My digital TV channels have distorted sound and pictures. What can I do?You can check your signal strength and quality for each channel.

1 Press then go to Help & Settings > Settings > TV Settings > DTT Signal Strength.

2 Using the and and Channel +/-, highlight the channel with poor picture or sound and note the signal reading for both strength and quality.

Each of these will show as red, amber or green depending on whether you need to take any action to improve your viewing experience.

A very strong signal can affect picture and sound quality. If your signal is too strong, this will show as red and you may need to buy an attenuator which you can find in most electrical stores.

How can I update my channel list?Your BT Vision+ box will automatically scan for channels from time to time. You can also run a complete channel scan yourself by pressing , then go to Help & Settings > Settings > TV Settings > Scan for Channels.

I dont have any sound. What can I do? Check the volume on your TV isnt muted.

Try another channel to see if sound is missing from all channels.

Check all your cables are firmly in place.

Try watching an On Demand trailer to see if the sound is working.

Restart your BT Vision+ box by holding down on the front of the box until it turns red. Then press to restart the box.

If this doesnt help and youre using an HDMI cable to connect your BT Vision+ box and TV, try using a SCART cable instead.

Where can I find some more help with digital TV?TSG is our preferred partner for helping fix problems with your aerial system. TSG offers a comprehensive signal assessment service which can help identify technical problems with your aerial system as well as offer professional advice on how best to fix any reception problems. TSG Aerial Engineers can help fix your existing aerial system (aerial, cabling, boosters etc.) and offer a full range of new digital aerial upgrades. (Please note this is a chargeable service.)

For more information on aerial improvements and quality, go to aerialupgrade.co.uk or phone TSG on 0844 826 2055.

Im getting error messages on screen. What can I do?Select Help and follow any instructions. If these dont fix the problem, call the number given quoting the error code (e.g. VBA103).

On Demand

With BT TV you can watch TV shows On Demand so you can watch what you want, when you want.

Go to bt.com/tvfrombt to find out whats on.

If youve ordered BT TV and BT Broadband at the same time, your line speed can take ten days to stabilise. You might have problems watching On Demand programmes during this period but your line will soon settle down.

If youre using Powerline adapters and need some help with On Demand, go to bt.com/help/powerline

On Demand is Currently unavailable. What can I do?Leave the On Demand section by pressing on the BT Vision+ box remote control. Re-enter the On Demand section. This makes the BT Vision+ box pull the information back from the BT TV platform again. Try this several times. If youre still having problems, try restarting your equipment by:

turning off the power to the BT Home Hub (or disconnecting the power supply)

switching off the power socket that the BT Vision+ box power cords connected to

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Wait for ten seconds and reconnect power to the BT Home Hub, then:

allow up to two minutes for the BT Home Hub to restart and reconnect

switch on the power socket that the BT Vision+ box power cords connected to

the Starting Please Wait screen should appear. Shortly afterwards the BT TV service should be active

Im getting error codes on screen. What can I do?Select Help and follow any instructions. If these dont fix the problem, call the number given quoting the error code (e.g. VBA103).

Extra TV channels

Extra TV channels include those that come with the Entertainment and Unlimited Extra packages, BT Sport (for customers without a viewing card), Sky Sports 1, Sky Sports 2 and Sky Movies.

If youve ordered one of these channels, youll be able to watch even more great TV through your broadband connection.

Where can I find these channels?Youll find them in your TV guide. Check out the full line up and channel numbers at bt.com/help/extratvchannelslineup

How do I know which channels use my broadband connection?Channels that are delivered through your broadband connection are identified by the symbol in the channel and programme information area and on-screen navigation bar.

These channels arent available. What can I do?If youve only just ordered these channels, youll need to wait up to 24 hours for them to start working.

These channels are delivered through your broadband connection, so youll need to make sure its working to watch them.

If it isnt, try restarting your equipment. Turn off the power to the BT Home Hub and BT Vision+ box. Wait ten seconds, then reconnect the power to the Hub. Allow up to two minutes for it to restart. Switch on the BT Vision+ box. The Starting Please Wait screen should appear. Shortly afterwards it should be ready to use.

If youre still having problems, make sure its at least 15 minutes after you finished setting up BT TV, then check that your Ethernet cable (yellow ends) is connected properly to both your Hub and BT Vision+ box, and check youre not using Powerline adapters.

If you still cant view these channels, go to the Help & Settings menu, choose Settings then CA Network Information and press Force Resynchronisation. Once youve done this, go to your TV Guide and try viewing one of the channels again.

Remember: You can also watch BT Sport online or on the BT Sport App. Go to btsport.com for more.

Can I use Powerline adapters with these channels?No. Channels that use your broadband connection dont support Powerline adapters, so youll need to connect your Hub and BT Vision+ box using an Ethernet cable.

My internet connection seems slower when watching these channels. What can I do?Your broadband is shared by everything connected to it (including computers, laptops, smartphones and some TV channels). This means that your internet connection will be a little slower when youre using these channels or other devices. And the more devices using it, the slower itll go.

To speed up your internet connection for your other devices, press the standby button on your set-top box when youre not using it or switch away from channels that use your broadband connection.

Im getting error codes on screen. What can I do?Select Help and follow any instructions. If these dont fix the problem, go to bt.com/help/tv or call the number given quoting the error code (e.g. VBA103).

Viewing cards

Do I need a viewing card?Probably not. You should only need a viewing card if you want BT Sport, but cant get it delivered through your broadband connection. In that case, you should be able to get BT Sport 1 and BT Sport 2 delivered through your aerial in standard definition, but youll need a viewing card to watch those channels.

How do I get started with my viewing card?Make sure your broadbands connected, your BT Vision+ box is turned on and youre not recording anything. Then push your viewing card all the way into the slot with the arrow facing the box and the chip facing upwards.

While youre watching or recording channels that use your broadband connection, your broadband speed might be slower for other online activities. See My internet connection seems slower on page 27.

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We want you to relax and enjoy BT TV. So weve made sure that you can control who watches what. You do this by setting up a PIN.

How can I set my PIN?Youll need to choose a PIN when you first set up your BT Vision+ box. And you might need to enter it from time to time, so make sure you keep a note of it.

You can change your PIN by pressing on your remote > Help & Settings then choosing Settings, then Parental Controls.

Locking On Demand film and TV ratings1 Say you want to allow only 12-rated programmes. Go to the Parental

Controls menu under Help & Settings, choose the Age Ratings option and press on your remote.

2 Next, choose 15-rated programmes. All the programmes 15-rated and above will be locked, leaving the 12-rated and below unlocked.

Watching age rated programmes during the dayYoull always be asked to enter your PIN if you try to watch a live programme with an age rating of 12 or above between 5.30am and 8pm.

Locking your accountThis stops unauthorised people from using the PIN-protected areas of BT TV. If your PIN is entered incorrectly three times, the account is temporarily locked. To get your PIN reset, call BT Technical Support on 0800 111 4567.

Locking On Demand rentalsTo set a PIN prompt for any payments, choose Rental Lock from the Parental Controls menu. Select Lock Rentals from the Rental Lock pop-up, then to save the selection and exit.

Locking and unlocking TV channels1 From the TV Settings screen under Help & Settings, choose Channel

Management. Youll see a menu showing all your BT TV channels (TV, Radio and Subscription channels).

2 In Manage Channels, you can PIN-protect channels you dont want your children to see by selecting a channel and pressing the yellow button. Youll see a padlock symbol next to the title, which means you can still see the channel in your TV Guide, but wont be able to watch it without entering your PIN. You can record locked channels but youll need to enter your PIN to watch them.

3 You can also hide channels from your TV Guide in Manage Channels. Choose a channel from the list, then press Select to change it between On/Off. If you want to add the channel back again, youll need to enter your PIN.

Settings

How can I change screen dimensions and resolution?Press on your remote, then select Help & Settings > TV Settings > Display Settings and choose from the options available. Then press Save.

How do I turn on Subtitles or Audio Description?There are two ways to switch on subtitles or audio description for digital TV channels:

1 Temporary switch: Press the button on your remote control to toggle subtitles ON or OFF and the button to toggle audio description ON or OFF. Your choices will be lost when your BT Vision+ box is put into standby or switched off.

2 Permanent switch: Under Help & Settings > Settings > Accessibility Settings, you can choose to set subtitles and audio description as ON or OFF. Your choices will be saved even after your BT Vision+ box is put into standby or switched off.

The audio description volume is automatically set to the highest level, so it can easily be heard over the standard TV sound. But, you might find it more comfortable to turn the volume down for quieter programmes. To do this, select Audio Description Volume under Accessibility Settings.

Security

Note your PIN

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Power saving

Better Business Better FutureWere working hard for all our products to be inclusive and more energy efficient and to use fewer materials. For example, our BT home phones use more efficient power supplies designed to run on half the electricity. As a company, weve also been working to reduce our environmental impact.

We were one of the first UK firms to actively curb CO2 emissions and were committed to reducing our carbon intensity by 80 per cent from 1997 levels by 2020. Weve achieved a 43 per cent reduction so far by becoming more energy efficient and increasing our use of renewable energy.

Wed be delighted to tell you more. Just go to bt.com/inclusion

Power-saving modesYour BT Vision+ box has some features to reduce energy consumption. The Power light on the front of your BT Vision+ box shows the current power-saving mode:

Power light Power-saving mode

BlueFull power

On and in use, e.g. watching TV.

PurpleStandby

On standby but scheduled recordings and software updates will still apply.

To put your BT Vision+ box into standby, press on the remote control or press on the front of your BT Vision+ box. Press either button to switch the unit back on to full power it will take the BT Vision+ box a few seconds to respond. If youve left your BT Vision+ box on and arent using it, it goes on standby after four hours.

RedLow power/ Off mode

Your BT Vision+ box is effectively off and the BT Vision+ box will not record any programmes.

To use low-power mode, press and hold on the front of your BT Vision+ box until the Power light flashes red (about three seconds). To turn it on again, press on your BT Vision+ box (the remote control wont work in this mode). When you press the button, your BT Vision+ box will take a few seconds to begin starting up and will be ready when the Power light is solid blue (this can take about a minute).

More helpWhere can I get more help?There are loads of ways to get extra help and support with your BT TV. For more information and helpful videos simply press on your remote.

This should take you to the relevant help page or the help menu below.

Or you can press on your remote and scroll to Help & Settings.

Youll also find detailed help covering a wide range of topics online at bt.com/help/btvision, join in with our online forums at community.bt.com and follow us on Twitter at @BTCare

We update this BT TV user guide whenever we add new features to the service, so if you cant find the answer youre looking for here, go to bt.com/help/tv to download the latest version.

BT TV ServiceCall 0800 800 900 (Freephone) Monday to Friday 8am 9pm, Saturday 8am 8pm, Sunday 9am 6pm.

Call this number for: enquiries about your BT TV bill updating your personal details, including direct debit details help moving BT TV to your new home help with an existing order, such as changing appointment or delivery

dates and ordering additional equipment such as remote controls

BT Technical SupportCall 0800 111 4567 (Freephone)7am midnight, seven days a week.

Call this number for: help fixing technical problems with your BT TV or BT Broadband service

(including BT Broadband Talk) resetting your PIN number

Help & Settings

On Demand

Search

My TV

TV Channels

Recordings

Catch UpHelp with TV & Radio

Help with Recording

Help with On Demand

Settings

Help with Downloads

Help with My TV

What isMy TV?

Bookmarks& Playlists My Bill

Subscriptions Bad Debt My MessagesProblemSolving

More

Press to Search

FAQs

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TipsYour remote control Playback: press and up to five times to fast-forward or go

back through the programme more quickly.

TV Guide: press or to move up or down through the programme guide, or the Channel +/- button to scroll up or down a page. To skip back or forward a day, press the or .

The red button interactive service doesnt yet work with this version of BT TV but you can still watch the extra BBC channels on channel 301 (e.g. for Wimbledon matches on alternate courts).

Recording Your BT Vision+ box can record over 80 hours of programmes and will

automatically delete older recordings to make space for new ones. To protect a programme from this, highlight the title under Recordings and then press the yellow button on your remote control.

Your BT Vision+ box will automatically record programmes even if they start earlier or later than scheduled and if they run later than planned, but a late-running programme can cause a clash if its still being recorded when two other recordings are due to start.

Your BT Vision+ box and BBC iPlayerBT TV includes BBC iPlayer (with some shows in HD) and BBC iPlayer radio.

BBC iPlayer can be affected if your broadband lines being used for other things at the same time playback might pause or stutter.

BBC iPlayer in HD is only available if your lines fast enough.

The small printSafety informationImportant information. Read these parts carefully.Your receiver is powered using mains AC via a detachable lead. This equipment has been manufactured to meet the appropriate safety standards, but the instructions below must be followed to operate it safely. These instructions must be kept for future reference.

1 Before connecting the receiver to the mains, check that the mains supply voltage corresponds to the voltage printed on it. If the mains voltage is different, consult your dealer.

2 The receiver has been designed for indoor use only.

3 The receiver doesnt contain any user-serviceable parts. Do not attempt to open the receiver. All maintenance work must be carried out by qualified personnel.

4 Periodically inspect the mains lead and receiver for damage. Dont use it if you find any damage. Refer to qualified personnel.

5 Unplug the receiver from the mains before lightning storms.

6 To prevent fire or shock hazard, dont expose this equipment to rain or moisture.

7 The receiver should be placed on a firm surface and the ventilation openings must not be covered with items such as newspapers, tablecloths, curtains, etc.

8 Dont install this equipment near any heat sources such as radiators, stoves or other apparatus that produce heat. Protect it from direct sunlight.

9 When installing the receiver, make sure theres a gap of approximately 2cm around it to enable air to circulate freely and help prevent overheating.

10 Leave access to the mains lead in case emergency shutdown is required.

11 Do not place any combustible objects on the receiver (candles, etc.).

12 No objects filled with liquids, such as vases, should be placed on the receiver. It shouldnt be exposed to dripping or splashing. Should this happen, disconnect the receiver from the mains and consult qualified personnel.

13 Make sure that children do not place any foreign objects in any of the openings.

14 For cleaning, use a soft, damp (not wet) cloth. Never use any abrasive cloths and aerosol cleaners.

15 The batteries installed in the remote control should not be exposed to excessive heat, such as direct sunshine or fire.

Important electrical informationMains plug and its fuseThe supplied mains plug is a non-rewireable type. If you need to replace the fuse, you must use an ASTA- or BSI-approved BS 1362 fuse, rated at 3 Amps.

The plug has its fuse beneath a fuse cover on its face. If you need to replace it, use a screwdriver to lever off the fuse cover, replace the fuse with a new one and refit its cover. Never use a plug if its cover is missing.

If the supplied mains plug is not suitable for your mains socket-outlet, DO NOT plug it in. Remove its fuse and then cut the plug off the lead. Destroy the severed plug immediately to avoid the shock hazard that would exist if it was plugged into a mains socket. Fit an appropriate mains plug on the lead. If this plug contains a fuse, it should be as described above. If youre using a non-fused plug, an external fuse must not exceed 5 Amps.

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For more help, go to bt.com/help/tvBT TV help 33 32 For more help, go to bt.com/help/tv

WarrantyYour BT Vision+ box, remote control and Powerline adapters are guaranteed for 12 months from the agreed delivery date.

Subject to the terms listed below, the guarantee will provide for the repair, or at BTs or its agents discretion, the option to replace the BT Vision+ box, remote control or Powerline adapters, or any component thereof (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are: the guarantee shall only apply to defects that occur within the 12-month guarantee period

proof of purchase is required

the equipment is returned to BT or its agents as instructed

this guarantee doesnt cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than by approved agents

this guarantee does not affect your statutory rights

Within the 12-month guarantee periodIf you have problems using the product, dont return it before youve contacted the BT Technical Helpdesk on 0800 111 4567.

In the unlikely event of a defect occurring, please follow the Helplines instructions for replacement or repair.

Outside the 12-month guarantee periodIf your product needs repair after the end of the guarantee period, the repair must meet the approval requirements for connection to the broadband and telephone network. We recommend that you contact the BT Technical Helpdesk on 0800 111 4567 for details of BTs approved repair agents.

How to recycle your equipmentYour BT Vision+ box, remote control and Powerline adapters (if applicable) are classed as Electrical or Electronic Equipment, so you shouldnt throw them out with normal household or commercial waste.

Instead, we recommend you ask your local council how to recycle them. Its all part of the Waste Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) to recycle products using the best possible techniques, helping to minimise the environmental impact, treat hazardous substances safely and avoid too much landfill.

Packaging unpacking the BT Vision+ boxKeep all plastic bags away from babies and children, as they can cause suffocation. The packaging cardboard for your BT Vision+ box is readily recyclable.

LegalThis product is in conformity with European Directives 95/47/EC and 2002/21/EC. Due to continued product improvements, this information is subject to change without notice.

This item incorporates copy protection technology that is protected by US patents and other intellectual property rights of Rovi Corporation. Reverse engineering or disassembly are prohibited.

Declaration of ConformanceLow Voltage Directive 2006/95/EC, EMC directive 2004/108/EC and Energy related Products Directive 2009/125/EC. This product is intended for use within the UK. The Declaration of Conformance can be found at bt.com/help/btvision

Your remote controlThe remote control requires two 1.5v batteries, type AAA AM4 LR03. Remove the battery cover then insert the batteries making sure that the correct polarity is observed. Batteries are removable from the remote using common household tools. The batteries supplied do not contain hazardous substances such as mercury, cadmium or lead. However, they must not be disposed of with your household waste but to a local separate collection system.

Licence informationOregan Media Browser.

Copyright 19972013 Oregan Networks Ltd. All rights reserved.

Warning: this software is protected by copyright law and international treaties. Unauthorised reproduction or distribution of this software, or any portion of it, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law.

All trademarks and registered trademarks are the property of their respective owners. All rights reserved.

This software may contain third party software modules or material provided for use and distribution under a separate licence. These licences are duly acknowledged:

SSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (www.openssl.org)

This product includes cryptographic software written by Eric Young.

LibJPEG This software is based in part on the work of the Independent JPEG Group.

Copyright 19911998 Thomas G. Lane.

FreeType Copyright 19962002, 2006 David Turner, Robert Wilhelm, and Werner Lemberg.

Expat Copyright 19982000 Thai Open Source Software Center Ltd and Clark Cooper.

Copyright 20012006 Expat maintainers.

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For more help, go to bt.com/help/tvBT TV help 35 34 For more help, go to bt.com/help/tv

Offices worldwide

British Telecommunications plc 2013Were registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000).

Item code 060079/V8_Cardinal Written and designed by The Art & Design Partnership and Muse Publishing

All this information was correct as of October 2013. See our terms and conditions at bt.com/terms.

All third party trademark rights are hereby acknowledged.

HDMI, the HDMI Logo, and High-Definition Multimedia interface are trademarks and registered trademarks of HDMI Licensing LLC.

Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Available in other formats including Braille, large print or audio CD. Please go to bt.com/mediatypes or call 0800 800 150

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