new mediashare student users guide...step 8. click save profile options step 1. you may remove or...

New MediaShare Student Users Guide

MEDIASHARE STUDENT USERS GUIDE

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Return to the Table of Contents

Table of Contents

MediaShare: Issue Uploading Videos in Internet Explorer ...................................................................... 4

What is MediaShare? ............................................................................................................................................................... 4

System Requirements ........................................................................................................................................ 4

Operating Systems and Browsers....................................................................................................................................... 4

Additional Software ................................................................................................................................................................. 4

Apple Extensions ....................................................................................................................................................................... 5

Joining Your Instructor’s MediaShare Course ............................................................................................................... 5 Joining a Course through MediaShare: ................................................................................................................................... 5 Joining a Course through a MyLab .......................................................................................................................................... 7

MediaShare Profiles ................................................................................................................................................................. 9 How-to Create a Profile.............................................................................................................................................................. 10 How-to Add a Profile Image ..................................................................................................................................................... 11 Profile Options ............................................................................................................................................................................... 11 How-to View a Peer’s Profile .................................................................................................................................................... 12

MediaShare: Tips for Uploading Videos ..................................................................................................... 13

Getting Started ....................................................................................................................................................................... 13 What is MediaShare? ................................................................................................................................................................... 13 Recording Your Videos ................................................................................................................................................................ 13

System Requirements .......................................................................................................................................................... 13 Operating Systems and Browsers ........................................................................................................................................... 13

Quick Tips on Uploading Video in MediaShare ......................................................................................................... 13 Where do I upload my video? .................................................................................................................................................. 14 Options for Submitting a Video ............................................................................................................................................... 16

System Requirements: ......................................................................................................................................................... 19

MediaShare Assignments ............................................................................................................................... 20

How-to Prepare for an Assignment................................................................................................................................ 20 How to Upload or Record Your Video and Submit Documents ................................................................................... 20 How-to Upload and Submit Documents .................................................................................................................................... 28

Assignment and Submission Commenting and Reviewing ................................................................... 31

How-to Comment on a Assignment .............................................................................................................................. 31

Step 8: Select Final Grade to see the instructor’s grade. Managing Your Submissions ......... 32

How-to-View Your Submissions ...................................................................................................................................... 33

How-to View Your Graded Submissions ....................................................................................................................... 34

MediaShare: Troubleshooting Tips .............................................................................................................. 36

How to use the presentation creator to link slides .................................................................................................. 38

How to complete a quiz/poll during a video .............................................................................................................. 48

MEDIASHARE MOBILE APPS .......................................................................................................................... 51

Requirements .......................................................................................................................................................................... 51

Getting Started ....................................................................................................................................................................... 52

Features ..................................................................................................................................................................................... 54


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MOBILE APP Troubleshooting .......................................................................................................................................... 54

Pearson 24/7 Technical Support ...................................................................................................................................... 56


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MediaShare: Issue Uploading Videos in Internet Explorer

Getting started

What is MediaShare?

MediaShare is a multimedia tool that allows instructors to add video, audio, outlines, rubrics and documents

to your course. Content can be uploaded by you or your instructor to satisfy assignments or to be simply

shared with the class. MediaShare also allows you to comment and asses your peer’s work, if your instructor

enables this assignment type. Structured similarly to a social networking site, MediaShare helps promote a

sense of community amongst the students in your class.

System Requirements

Operating Systems and Browsers Please verify that your computer meets the minimum system requirements. MediaShare supports the following

operating system and browser combinations.

Operating System Browsers

Microsoft Windows Vista

Windows 7

Windows 8

Chrome 39.x and up

Firefox 33.x and up

Internet Explorer 9, 10, and 11 Mac OS

10.10

Chrome 39.x and up

Firefox 33.x and up

Safari 8


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Additional Software

Depending on the content at your site, you may also need to download one or more free plug-ins (such as Adobe

Reader®, Adobe Flash® Player, or Adobe Shockwave® Player).

Apple Extensions

The following extensions are known to cause issues with multimedia.

Click-to-Flash (Flash Blocker)

Any of the bookmarking extensions (you should not bookmark anything except the MyLab; for

example, www.communicationlab.com or www.pearsonhighered.com/mediashare)

JavaScript Blacklist

Last Pass and Mitto Password Manager (in case your password changes)

Pelotero Proxy Service (may interfere with session)

Safari Restore (attempts to restore your session automatically after crashes or closing of Safari)

Any of the font extensions (may interfere with text loading within the player)

In MediaShare I'm having issues uploading videos when using Internet Explorer. How can I

upload my video?

Users may experience issues while trying to upload videos in Internet Explorer.

For optimum MediaShare performance, please use Chrome, Firefox, or Safari to avoid upload issues.

Joining Your Instructor’s MediaShare Course

The instructions below take you step by step through joining a course in MediaShare. The steps are different

depending on your starting point.

If you are taking a course directly in MediaShare, then follow the steps under the heading Joining a Course

through MediaShare.

If you are using MediaShare through a MyLab course, then follow the instructions below under the heading

Joining a Course through a MyLab.

Joining a Course through MediaShare:

To enroll in a MediaShare course, your instructor must supply you with the appropriate Course ID. Once you have

the Course ID, follow these steps:

1. Log in to your account at www.pearsonhighered.com/mediashare (If you have not yet registered

with an access code, you will need to do so before joining a course).

http://www.communicationlab.com/

http://www.pearsonhighered.com/mediashare


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2. When you sign in, you are prompted to Join a Course. Enter the Course ID in the field shown

below circled in red.

3. After you enter your course ID, click the Join button.

4. When successful, you will see your course listed with your instructor’s name beside it (in

parentheses).

Note: You can be enrolled in multiple MediaShare courses simultaneously.

5. Click on the course name to see additional course details and assignments.


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Joining a Course through a MyLab

The following assumes that you have already joined your MyLab course. If you have not yet registered for

MyCommunicationLab, you need to redeem your access code or purchase access from

www.mycommunicationlab.com

1. After you sign in at www.mycommunicationlab.com and click into your course, you will find a link to

MediaShare in the left hand navigation bar. Clicking on ‘MediaShare’ loads the page below. You must

click “Enter” to get into your MediaShare account.

http://www.mycommunicationlab.com/

http://www.mycommunicationlab.com/


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2. A new browser page will open bringing you directly to the My Courses page of MediaShare where your

course will be listed. You will already be enrolled in that course and will not need to log in again.

Note: If you are not already enrolled, ask your instructor for a course ID and follow the steps above in

Joining a Course through MediaShare.


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MediaShare Profiles

How-to Create a Profile

Step 1. From the Home tab, select the bars in the top right corner of your screen

Step 2. Click Edit Profile

Step 3. Complete the School Name and Short Bio fields

Step 4. Click Save


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How-to Add a Profile Image

Step 5. Under Upload picture click Choose File

Step 6. Select a picture from your hard drive, click open and the image will appear.

Step 7. Your new image is now viewable for all of your courses

Step 8. Click Save

Profile Options

Step 1. You may remove or change the profile picture using the Delete picture selection below the

profile picture.

Step 2. You may edit your profile at any time from the home page by selecting Edit Profile from the

upper right hand corner of your screen.


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How-to View a Peer’s Profile

Step 1. Click the Roster Tab

Step 2. To view a profile, just click on the name of your classmate


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MediaShare: Tips for Uploading Videos

What are the best practices for uploading video to MediaShare?

Getting Started

What is MediaShare? MediaShare is a multimedia tool that allows students and instructors to upload videos, documents, audio and

more to your course. Videos can be uploaded to satisfy assignments or simply shared by instructors and students.

MediaShare also features online commenting for adding peer l feedback and rubrics for assessing other’s videos.

Structured much like a social networking site, MediaShare can help promote a sense of community among

students.

Recording Your Videos You can use several devices to upload your video including a smartphone, tablet, laptop, and webcam, or a

camera. Whichever you choose, reviewing your device's instructions prior to making your video will ensure a

good start. For example, know how hold the device properly to avoid accidentally creating an upside-down or

sideways video. Also, it is a good practice to review your videos before uploading them to MediaShare. This will

ensure that you submit the quality video you intended.

System Requirements

Operating Systems and Browsers Please verify that your computer meets the minimum system requirements by visiting the system requirements

page.

Quick Tips on Uploading Video in MediaShare Where do I upload my video?

What formats can I upload?

How big can my file size be?

My file size is bigger than 500 MB, now what?

What is the difference between processing and uploading?

Note: Average upload time is on par with uploading videos to YouTube. Please be patient and allow extra time for

your submission to load before your due date.

http://www.pearsonhighered.com/mediashare/training-support/index.html

http://www.pearsonhighered.com/mediashare/training-support/index.html

http://247pearsoned.custhelp.com/app/answers/detail/a_id/8616/#CNV

http://247pearsoned.custhelp.com/app/answers/detail/a_id/8616/#TSPM

http://247pearsoned.custhelp.com/app/answers/detail/a_id/8616/#PB

http://247pearsoned.custhelp.com/app/answers/detail/a_id/8616/#C

http://247pearsoned.custhelp.com/app/answers/detail/a_id/8616/#CA


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Where do I upload my video?

1. Click on the assignment you wish to complete, for example, Race Relations in the United States

(shown below).


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2. Click the Upload Submission button.

3. On the Create Submission screen. You must add a title to your submission.

4. On the Media tab, add your video using the YouTube button, your Webcam, or

upload a file from your device (detailed descriptions below of each option).

5. On the Description tab, you can add a brief explanation of your submission.

6. On the Options tab, you can choose whether your submission is public (viewable only

to other students in your class) or private (viewable only by your instructor).

7. Click the Save button.


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Options for Submitting a Video Option 1: YouTube

1. Add the URL for the YouTube video and wait for the green band indicating “YouTube

video successfully verified.”

2. If you’d like, you can give your submission a title.

3. Click “OK.”

4. Once you return to the Create Submission screen, click Save. This will submit the

assignment to your professor.

Option 2: Webcam

1. Allow the Adobe Flash Player access to your camera and microphone.

2. Choose the camera from drop-down menu.

3. Click the Record button.

4. When finished recording, click the Stop button.

5. Click the Next button.

6. Title your video.

7. Click the Next button.

8. Once you return to the Create Submission screen, click Save. This will submit the

assignment to your professor.


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Option 3: Upload

5. Find the file you want to upload and attach it to the assignment. The file name will then

show inside the upload box.

6. Click Upload when you are ready to upload your file. When the file is done uploading

click the Next button.

7. From the next screen you will see a thumbnail of your video. You can also change the

name of the video file and then click Next.

8. You can then edit the submission title, add a description, or tag other students that may

appear in your video. Click Save. This will submit the assignment to your instructor.

What formats can I upload?

Acceptable file formats include .flv, .asf, .qt, .mov, .avi, .wmv, .mp4, .f4v, .mpeg, .mxf, .rm and .3gp.

How big can my file size be?

For best performance/quality, check that your videos are under 500 MB before uploading. You can do this by

right-clicking the file and clicking on Properties. If the file is too large, we recommend you compress it. While

most videos captured with common technology (camcorders, webcams, point and shoot cameras, and

smartphones) will likely not need to be compressed, smaller files mean faster uploads and mitigate potential

delays and errors when submitting your work.

Once you have submitted your assignment, do not change tabs or windows while your video is processing. Note:

Video upload times depend on your local Internet connection as well as file size. If the upload process pauses for


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a significant amount of time, refresh your browser and try again.


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Plan ahead

Give yourself extra time to upload your assignment. There are peak times when students are accessing

MediaShare. If you attempt to upload during a peak time, you may experience delays on the site. Waiting until

five minutes before an assignment is due to upload your submission may be problematic.

Is there a file size limit for my video?

While we do not enforce a strict file size limit or video duration, we recommend keeping your video under 500

MB. MediaShare can support videos larger than 500 MB, but you may experience slower upload times for videos

over this size. We recommend you be connected via ethernet cable, rather than wifi, if you attempt to upload a

weightier submission.

My file is bigger than 500 MB, now what?

We strongly suggest you compress your video using another application such as Windows Movie Maker or

Quicktime.

For Windows operating systems, you can use Windows Movie Maker, a free tool from Microsoft. Windows Movie

Maker software already comes installed on most versions of Windows XP and Vista. If you don't have it on your

computer you can download it directly here:

http://windows.microsoft.com/en-us/windows-live/movie-maker-get-started#t1=overview

System Requirements: http://windows.microsoft.com/en-us/windows/windows-essentials-2012-system-requirements

For Mac OS you can try opening the video in Quicktime then choosing, File > Export. Then choose the setting,

iPhone.

For Mac OS you can also download a free program called Handbrake, which will allow you to change files formats

as well as compress your files for free. You can download it at https://handbrake.fr/ .

What is the difference between processing and uploading?

When you upload a video to MediaShare you might see a message that reads, “This file is still being processed

and will be available soon. Depending on the size of your file it may take up to 30 minutes to appear in this

location.” This message indicates that your video was received by MediaShare and is in the processing stage.

Many of our users, after waiting on the processing screen for a while, assume things fail and try again. Processing

means that the video has already been uploaded and is being converted to the server.

Once the video has finished processing it will automatically be available on the submission page. Note that,

depending on the file size, processing may take some time.

http://windows.microsoft.com/en-us/windows-live/movie-maker-get-started#t1=overview

http://www.google.com/url?q=http%3A%2F%2Fwindows.microsoft.com%2Fen-us%2Fwindows%2Fwindows-essentials-2012-system-requirements&sa=D&sntz=1&usg=AFQjCNFa0z5qkE2yl-5IPjFbtm50CFKDaQ

https://handbrake.fr/


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MediaShare Assignments

How-to Prepare for an Assignment

Step 1. From the Home tab

Step 2. In the Assignments section, click on the name of the assignment

Step 3. Review the assignment description and any support videos. Note: You will see icons that tell you

what type of assignment you will complete such as a video, peer review, or group submission.

How to Upload or Record Your Video and Submit Documents

Step 4: Select Upload Submission


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Step 5: Give the speech a title

Step 6: Select the Media Tab

Step 7: Select whether you want to upload a video from YouTube, your Webcam, or choose a file from

your hard drive

Step 8: You will be prompted concerning the types of files and file sizes acceptable in the upload site.


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Step 9: If choosing from your hard drive, you will select Browse and select the file from your computer.

Step 10: Select the video file from your computer and upload


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Step 11: You will see the file

Step 12: Select Upload

Step 13: The video will begin uploading. Wait until the upload is 100%


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Step 14: When the video has loaded you will see a thumbnail of your submission.

Step 15: You will see you speech title and a message telling you the file is being processed.

Step 16: Be sure to return to the site at a late time to assure that speech uploaded properly.


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Note:

Uploaded videos should be less than 500 megabytes or simply under 10 minutes.

Video uploading is not instantaneous. Smaller files will process faster than larger files.

Long upload times are, unfortunately, unavoidable when working with large video files on the Internet.

For a little context, we recently tested upload times for a 366.7 MB video file using three different video upload

programs — MediaShare, YouTube, and one of our competitors. We used a home computer with a standard Wi-

Fi network on a baseline Comcast Internet connection. This 366.7 MB file took the following time at each source:

Media Site Upload Time (Min:Sec)

YouTube 25:16

MediaShare 23:31

Competitor 23:41

How-to Upload and Submit Documents

Step 1. From the Home screen, select the Assignments Tab.

Step 2. Click on the name of the assignment


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Step 4: Choose the file type you wish to upload


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Step 5: Choose the file from your hard drive.

Step 6: Save the file and check to see if it uploaded correctly.


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Assignment and Submission Commenting and Reviewing

How-to Comment on a Assignment

Step 1 From the Home screen, locate and click on the assignment title

Step 2 Leave a comment in the comment box just below the description

Step 3 Click Save

Step 4 To view comments, choose either Instructor Review, Peer Reviews, or Final Grade

Step 5 The Instructor Review will give you a full evaluation with a rubric

Step 6: Select the Peer Review you wish to see.


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Step 7: You will see the evaluation left by your classmate

Step 8: Select Final Grade to see the instructor’s grade.


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Managing Your Submissions

How-to-View Your Submissions

Step 1. From the Assignments tab, click View

Step 2. You will see any of your submissions available to view in blue.


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Step 3. Click on your name to view your submission. When it loads, click play.

How-to View Your Graded Submissions

Step 1. Click on an assignment that has a completed score and click View.


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Step 2. Click on your name, which should be blue.

Step 3. You can view your instructor’s review, peer review, and final grade by clicking on each tab.

Comments will show as you play your video back, or you can click through the comments to be

taken to the exact point in your video where the comment should be applied.


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MediaShare: Troubleshooting Tips

Where can I find technical support?

Pearson 24/7 Technical Support

I'm having trouble using MediaShare in my online course. What can be done to correct this?

Below are some common sources of trouble for users. Please read through the following tips to see if your

problem is addressed:

File Size and Recording Quality

For best performance/quality, check that your videos are under 500 MB before uploading. You can do this by

right-clicking the file and choosing Properties. If the file is too large, we recommend you compress it. While most

videos captured with common technology (camcorders, webcams, point and shoot cameras, and cell phones) will

probably not need to be compressed, smaller files mean faster uploads and mitigate potential delays and errors

when submitting your work.

Be mindful of the recording quality for your video. Videos captured with iPhones and iPads are automatically

saved as HD files. This means that the picture quality of the recording is clearer and set to a higher resolution.

Unfortunately, this also means that the file size is larger and this can cause significant delays when uploading. If

possible, set your recording device to a resolution that is not HD or choose a lower HD setting (such as 780p

instead of 1080p).

While we do not enforce a strict file size limit or video duration, we do recommend that videos should be under

500 MB. MediaShare can support videos larger than 500 MB, but upload times will be slower. We recommend you

be connected via ethernet cable, rather than wifi, if you attempt to upload a weightier submission.

Do not change tabs or windows while your video is processing and note that video upload time depends on your

local Internet connection as well as file size. If the upload process pauses for a significant amount of time, refresh

your browser and try again.

Plan ahead: Give yourself extra time to upload your assignment. There are peak times when students are

accessing MediaShare. If you attempt to use the site at a peak time, you may experience delays. Waiting until five

minutes before an assignment is due to upload your submission may be problematic.

Error Message: This video cannot be displayed.

If you experience this error, please refer to (link to New article: Video Cannot be Displayed article)

Submission Not Saved

In order for your submission to be saved, you must click the Save button at the bottom of step 2. After uploading

your file, be sure to click the Save button before navigating away from the page.

Error #2038

This error is related to Adobe Flash. If you encounter this error, please attempt to upload the file again. To avoid

having the error occur again, do not switch to another tab or window while uploading.

https://247pearsoned.custhelp.com/


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JavaScript Not Enabled

MediaShare requires that your computer allow JavaScript. If it is not enabled, you may notice that step 2 in the

assignment submission process does not open, or that a message similar to "A video will replace this text"

appears where a video should be. For help with JavaScript, please see Java and JavaScript Errors.

Note: If you are using Internet Explorer and are having issues uploading, see MediaShare: Issue Uploading Videos

in Internet Explorer.

http://247pearsoned.custhelp.com/app/answers/detail/a_id/7357




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Still Having Trouble?

If you have encountered an error different from those above, or if those steps did not correct the problem, please

click Contact Us. Be sure to include the following information:

Your name and email address

Your MediaShare Course ID

Your instructor's name

The name of the file you are attempting to upload

The size of that file (see the File Size section for help determining the size)

An estimate of the number of times you have attempted to upload the file

How to use the presentation creator to link slides

PowerPoint

For PC

1. Open your PowerPoint presentation.

http://247pearsoned.custhelp.com/app/contact


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2. Make sure slides are final.

3. Click on the Office Button.

4. Click on Save As then select Other Formats.

5.


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Select a format in the format Save as Type drop down box. Make sure to choose a supported

image file type such as .JPEG, .PNG, .GIF, .JPG.

6. Select a folder on your computer where you want to save the image files.

7. Click Save; Select Every Slide or Current Slide Only.


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You will receive a notification that each slide has been saved in the folder you specified.

8. Remember where you saved the files. You will need to locate them in order to upload them into

MediaShare.

9. Return back to MediaShare and either click “Upload Slides” or drag and drop the slide files into

the slide sorter.

For Mac

1. Open your PowerPoint presentation.


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2. Make sure your slides are finalized.

3. Click on “File”.

4. Click on “Save as Pictures” of “Save As”.

5.


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Select a format in the format drop down box. Make sure to choose a supported image file type

such as .JPEG, .PNG, .GIF, .JPG.


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6. Select a folder on your computer where you want to save the image files.

7. Click “Save”. You should see a notification immediately afterward indicating that your

presentation has been saved as separate image files.

8.


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Remember where you saved the files. You will need to locate them in order to upload them into

MediaShare.

9. Return back to MediaShare and either click “Upload Slides” or drag and drop the slide files into

the slide sorter.


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Google Slides

If you have access to PowerPoint, it is easier to convert your Google Slides to a .pptx file and use the instructions

above. If not, you can still export Google Slides as images, but must do so individually.

1. Open your Google Slides presentation.

2. Select “File”.


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3. Scroll down to “Download as”. If you have access to PowerPoint, select Microsoft PowerPoint.

Once your file is downloaded, open the file using the instructions above.

4. If you don’t have access to PowerPoint, select an image file format such as JPEG or PNG.

5.


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Once you select an image file format, whichever slide you had selected in the slide viewer will

download as an image file.

6. Repeat step 5 until all of your slides have been downloaded as images.

7. Upload or drag and drop the image files to the slide area within MediaShare.

How to complete a quiz/poll during a video

Step 1: Go to the assignment in your course.

Step 2: Select the Quiz/Poll tab, you will have access to the quiz/poll

Step 3: Take the Quiz and Submit


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How to embed a video through YouTube

Step 1: Go to the assignments for the course

Step 2: Select the assignment for which you wish to upload a YouTube submission



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Step 4: Select YouTube from the Media Tab

Step 5: Search for the YouTube share link on the YouTube site.

Step 6: Copy and Paste the YouTube shared link in the YouTube Video URL

Step 7: Give the submission a title

Step 8: Select OK


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MEDIASHARE MOBILE APPS Requirements

You can use the Pearson MediaShare app to record, upload, view, and comment on videos for your course. You

cannot utilize the MediaShare mobile app if your instructor is currently utilizing the MyLabsPlus product in

conjunction with MediaShare.

Can I use the MediaShare mobile app on my Apple mobile device?

You can use the app on these Apple mobile devices:

iPhone iOS 6.1 and up

iPod Touch 4th and 5th Generation, iOS 6.1 and up

iPad 2, 3 & Mini iOS 6.1 and up

What version of the Apple operating system are required to use the MediaShare mobile app?

The app can be downloaded on any Apple device using version iOS 6.1 or higher. To find out which iOS version

your device is running, tap Settings > General > About.

Can I use the MediaShare mobile app on my Android device?

You can use the app on these Android devices:

Android smartphones and portable media players (2.3.x Gingerbread and up)

7" Android tablets (4.0.x Ice Cream Sandwich and up)

10" Android tablets

What are some examples of Android smartphones, portable media players and tablets that

are supported?

Some examples of supported devices are:: HTC EVO 4G LTE, HTC Vivid, LG Lucid, Motorola Droid 4, Motorola

Droid RAZR MAXX, Samsung Galaxy Note, and Samsung Galaxy S series.

Supported media players include: HTC Sensation XL and Samsung Galaxy Player

Supported 7" tablets include: Google Nexus 7, Motorola Xoom, Samsung Galaxy Tab, and Toshiba Thrive (7"

model only).

What Android devices are not supported?

The Amazon Kindle Fire and Barnes & Noble Nook devices are not supported at this time.

What versions of the Android operating system are required to use the MediaShare mobile

app?

The app can be downloaded for Android smartphones and portable media players running Android 2.3.x

Gingerbread and up, and 7”/10” tablets running 4.0.x Ice Cream Sandwich and up.

To see which operating system version is running on your Android phone:


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1. Turn on your Android phone.

2. Touch the Menu key.

3. Go to Settings.

4. Find and touch About device.

5. Select Software information.

6. Look for Android version. This shows your software version as a number (for example, 4.0.1)

To see which operating system version is running on your Android tablet:

1. Turn on your Android tablet (for example, Samsung Galaxy Tab).

2. Touch the Menu key.

3. Go to Settings.

4. Find and touch About device (it should be on the bottom).

5. Look for Firmware version.

6. Your Firmware version shows a software version number just beneath it (for example, 4.1.1).

Can I view course information for multiple MediaShare courses using the MediaShare mobile

app?

When you log into the MediaShare mobile app you can view assignments for any MediaShare course you are

currently enrolled in.

Getting Started

How much does the app cost?

The app is free of charge to download.

How do I get the MediaShare app for my device?

Download the application from the Google Play Store if you have a supported Android device, or from the App

Store if you have a supported iOS device. Search for “Pearson” or “MediaShare” (Note: MediaShare is one word)

within your device’s store.

I see many Pearson apps available. Which one should I download?

You should download the app labeled Pearson MediaShare (MediaShare is one word) which looks like this:

How do I get a username and password for the app?

The MediaShare app uses the same username and password as your MyLab or MediaShare account. You must

register for your MyLab or MediaShare account online and enroll in your course(s) first before you can sign in to

the app. See MediaShare: Join a Class for your MyLab or MediaShare.

http://247pearsoned.custhelp.com/app/answers/detail/a_id/9057/~/mediashare%3A-join-a-class


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How do I sign in to the MediaShare app?

1. Complete registration for access to your course. See above.

2. Open the app on your iOS or Android device.

3. Tap in the username field to open the keyboard. Enter your username.

4. Tap in the password field to open the keyboard. Enter your password.

5. Click Sign In to sign into your Pearson mobile app account.

6. Note: If you sign out of the app you will need to sign in again to access your course information

in the app.


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Features

What features are included with the MediaShare app?

The app gives students access to:

View the course profile

View the class roster

View all currently enrolled courses

View all assignments given by the instructor

Upload a video as part of the assignment

View an upload or recorded video or the videos of classmates

Comment on an upload/recorded video or videos of classmates

The app gives instructors access to:

7. View the course profile

8. View the class roster

9. View all course sections

10. View all assignments

11. Upload a video as part of the assignment for a student

12. View student submissions

13. Comment on student submissions

14. Assign a grade for a student submissions

15. Note: You can not grade a student submission via a rubric on the mobile app.

The app does not currently support the following:

Quiz/Poll questions: You cannot currently respond to quiz/poll assignments via the mobile app. To

answer or assign questions you must access MediaShare on a laptop or desktop computer.

Group Assignments: You cannot currently upload or participate in group assignments via the mobile app.

If an assignment is designated as a group work assignment (either peer review or group submissions)

you must complete it on a desktop or laptop computer.

Linked slides with video/audio submissions: You cannot currently upload or link slides to a submission via

the mobile app, nor can you view a peers’ slide presentation. If your assignment requires you to link

slides to your submission or view your peers’ slide presentation, you must complete it on a desktop or

laptop computer.

MOBILE APP Troubleshooting

I recorded a video, but it is taking a long time to upload. Why is this happening?

The MediaShare mobile app for iOS and Android devices makes video upload easier and more accessible to you

on the go. However, there are several points to be aware of when recording with a mobile device.

iOS Devices (iPhone, iPod, iPad)

By default, iOS devices record in HD quality. If you are using an iPhone or an iPad the back camera records in

higher quality (typically 1080p HD) than the front facing camera (typically 720p HD). Because HD video files are

high quality, they are often large in size, which impacts upload speeds. Apple does not currently allow for

customers to change this recording quality. If you are using an iPhone to record and you are having upload

issues:


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● Attempt to use the front facing camera. This will give you a smaller file size and a faster upload.

● Make sure you have a strong WiFi connection. You can experience upload issues if your connection cuts

off mid-upload.

If you still have issues uploading via your smartphone, you can transfer the file to a laptop, compress the file, and

attempt to reupload. There are many free applications that will compress a file prior to upload such as Handbrake

Video Converter (http://handbrake.fr/downloads.php).

Note: If you are transferring a file to your computer using iTunes or iPhoto, make sure when you export the file

that you choose “Original” or “.mp4” as the file type. Many times these programs will default to an image file type

(.jpg, .png). Exporting in this format will corrupt your video file and will make it unplayable in MediaShare. See

Answer X.

Android devices

Android tablets and smartphones typically allow for more flexibility in recording quality. Before you begin

recording, check your video camera settings and select a smaller resolution. This will result in an overall smaller

video file and faster upload.

If you cannot change the recording settings, follow the steps above for file compression and upload.

Why do I receive the error message, "Invalid Pearson MediaShare username or password",

when I try to sign in?

There are two options:

Your username and/or password is incorrect--Be sure to match case sensitivity. If you are copying and pasting, be

sure you have not accidentally included a space along with the actual characters. If you’ve forgotten the username

and/or password for your course, you can request your sign-in information.

If you are accessing MediaShare through an integrated course, using Blackboard, Desire2Learn, Canvas, or other

popular learning management systems, or if you are using MyLabsPlus, your integrated system login and

password does not work for the MediaShare App. You will need to access MediaShare on a traditional desktop or

laptop computer.

I forgot my username and/or password. How can I retrieve it?

You access the MediaShare app with the same username and password you used when registering for your

course. If you are registered for a MyLab course, use that login information. If you forget the username and/or

password for your course, you can request your sign-in information.

If you created more than one account and use a different email addresses for each account, you need to request

your information for each email address used. Your information will be sent to the email address you used when

registering for your course.

I signed out of the app and now I can’t sign back in. How do I regain access?

If you sign out of the app then try to work while your device is offline (not connected to WiFi or your service

provider network), you cannot sign in because authentication must occur while you are online. To access your

courses, re-connect your device to a WiFi or service provider network, re-launch the app and sign in.

http://handbrake.fr/downloads.php

https://register.pearsoncmg.com/forgotlogin/forgotLogin.fl

https://register.pearsoncmg.com/forgotlogin/forgotLogin.fl


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Why don’t the assignments for my course appear in the app?

There are a number of reasons why you may not see all of your assignments in the app. Please review the list of

possible reasons below before contacting customer support.

Make sure you have a good connection to WiFi or your service provider network.

Refresh the data to get the latest updates. To do this, swipe down on the assignments page and release.

You will see a gray progress wheel that says “Updating Content” at the top of the page. Wait for this to

finish loading.

Your instructor may have opted to make assignments unavailable until a designated date/time, even if

they are already listed on your syllabus. Please consult with your instructor to see if this is the case.

Why don't I see my assignment grades?

There are a number of reasons why you may not see grades for your assignment in the app. Please review the list

of possible reasons below before contacting customer support.

Make sure you have a good connection to WiFi or your service provider network.

Refresh the data to get the latest updates by swiping down on your submission page. You will see a

progress circle that indicates updates appear the top of your screen.

Your instructor may have opted to disable grading for the assignment. Please consult with your instructor

to see if this is the case.

I am taking more than one MediaShare course. How can I view information for each class?

For users enrolled in more than one course, click on the 4-box icon in the upper left hand corner of the app. This

will open the left hand navigation pane. Select the course name under “Change Courses”. This will open a list of

all your courses. Choose which course you would like to view from this menu.

Pearson 24/7 Technical Support

Accessing 24/7 Student Help and Support

https://247pearsoned.custhelp.com/