member guidebook& selected service rules

YOU’RE PART OF A UNIQUE ELECTRIC COOPERATIVE

Because you’re receiving electric service from Carroll Electric Membership Cooperative, you own part of the company. By joining Carroll EMC and paying your Membership fee, you’re entitled to the services and privileges the co-op offers.

A LITTLE HISTORY...

COOPERATIVE PRINCIPLES

Cooperatives are not a new way of doing business. Modern co-ops got their start when the Rochdale Equitable Pioneers Society founded a highly successful consumer co-op in 1844.

Carroll EMC was formed in 1936 when community leaders each gave money toward the organizational expenses of your co-op. Investor-owned utilities figured it wasn’t profitable enough to run lines through the country where the customer base was sparse. That meant local residents had to do it themselves.

The sparse country grew into the suburbs of today. But the idea of a customer-owned electric company is as viable now as it was then.

• Open membership

• Democratic control

• Cooperation among co-ops

• Concern for community

• Economic participation of Members

• Autonomous and independent

• Committed to information and education

welcome to the co-op

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welcome to the co-opBENEFITS OF BELONGING TO OUR COOPERATIVE

SERVICE AT COST. Since Members own Carroll EMC, it’s self-defeating to make a profit.

REFUNDS. We’ve returned millions of dollars in refunds to our Members.

CONTROL. Cast your vote at the annual meeting each year.

ACCOUNTABILITY. The co-op is accountable to you, not a stockholder in a faraway place.

LOCAL. The people who keep your lights burning are also your neighbors.

CONTENTS

your electric bill 4

power of human connections 6

if your power is out 8

how we restore your power 10

protecting appliances 12

electrical safety 14

wise energy use 16

home programs 18

good community citizens 20

rules and regulations summary 22

OUR VISIONExceeding Our Members’ Expectations

OUR GUIDING PURPOSEProviding Quality Power and Service at the Best Value

your electric bill

PAYMENT OPTIONSWith Carroll EMC’s convenient payment options, you have the power to choose. Call our customer care representatives for more information.

BANK DRAFT Receive up to a $2.50 credit each month when you have the amount of your bill electronically deducted from a checking or savings account on the due date.

CREDIT CARD DRAFT Save time by having your bill electronically charged to your Visa or MasterCard credit card each month.

ONLINE View your bill and pay by credit card or e-check at carrollemc.com.

MAIL Use the bill stub and envelope included with your electric statement and pay by check or money order.

MOBILE APP Download Carroll EMC’s free app to pay your bill on-the-go.

PHONE Call and pay by credit card - 770.832.3552, option 2.

IN PERSON Walk into our Carrollton, Buchanan, Franklin or Villa Rica offices and pay by cash, check, money order or credit card.

KIOSKS Pay your Carroll EMC bill or purchase PrePay electricity 24/7, even on weekends and holidays, at a kiosk near you.

LEVELIZED BILLING HELPS YOUR BUDGETYour electric bill naturally varies between seasons due to changes in cooling and heating requirements. Levelized Billing helps get rid of these peaks and valleys with a more level amount all year long. Because levelized billing is a rolling twelve month average, you don’t have to “true up” at the end of the year like some budget billing plans.

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SENIOR CITIZEN DISCOUNTQualifying Members are eligible for up to a $2.50 discount on CEMC’s monthly base service charge. Applicants must be 62 or older, and the account must be in the applying Member’s name.

ELECTRIC RATESSTANDARD RESIDENTIAL RATE

Base Service Charge $30.00

Winter (November–May) First 1,000 kWh 6.9¢ per kWh Next 1,000 kWh 6.3¢ per kWh Over 2,000 kWh 5.3¢ per kWh

Summer (June–October) First 1,000 kWh 7.05¢ per kWh Over 1,000 kWh 10.3¢ per kWh

You’ll receive a statement about every 30 days. Your bill is due upon receipt. If it’s not paid by the due date, a $10 late fee will be added.

Accounts not paid within the next 14 days are subject to disconnection before the next bill.

You have at least 28 days from billing to disconnection. Failure to receive a bill doesn’t release you from your obligation to pay.

A KILOWATT-HOUR (KWH) IS A MEASUREMENT OF ELECTRICITY USE. ONE KWH RUNS A 100 WATT LIGHT BULB FOR 10 HOURS. RESIDENTIAL RATES ARE SUBJECT TO POWER COST ADJUSTMENT.

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power of human connectionsCarroll EMC, Touchstone Energy & YouCarroll EMC is your local partner of Touchstone Energy, a national alliance of 749 local, cooperatively owned utilities that provides all members superior service at affordable rates. Touchstone Energy is a national brand, launched in 1998, to help electric cooperatives communicate their unique characteristics to consumers. Today, more than 40 million Members in 46 states receive energy and energy solutions from 749 Touchstone Energy Cooperatives every day.

The Touchstone Energy symbol stands for “The Power of Human Connections,” for which electric cooperatives are known. When you see this symbol, it means you are being served by a locally operated, Member-owned cooperative that is highly innovative and deeply involved in your community. You are also assured of receiving the highest quality service from a cooperative uniquely committed to integrity, accountability, innovation and to the communities and Members they serve.

As a Touchstone Energy partner, we support vital community foundations such as education and economic development, provide jobs and are involved in activities and causes that matter most to each of the communities we serve.

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TOUCHSTONE ENERGY PROGRAMSCO-OP CONNECTIONS CARD This free Member benefit card is a money-saving tool Carroll EMC is proud to offer our Members. The card connects you with discounts on many things, ranging from hotel stays to prescription drugs.

One of the most valuable features of the Co-op Connections Card is the pharmacy discount. While not insurance, the discount can mean savings of 10 to 60 percent on prescription drugs!

CASH BACK MALL With the Carroll EMC Co-op Connections’ Cash Back Mall, you can earn cash back on purchases of more than 300 million products from more than 5,000 leading online merchants.

Shop the same sites you’re already visiting, but now you get more for your money. Download and use the free Shopping Assistant for your browser to make it even easier.

Visit cemc.foryourpeople.com/shopping to download your Shopping Assistant and start earning cash back right away!

APPS TogetherWeSave.com has a Save Energy, Save Money smart phone and tablet application (app) that allows CEMC Members to calculate energy costs of their household electrical items, learn energy saving tips and receive notification alerts.

There is also a Weather Connection app available through CEMC and Touchstone Energy that is a safety and security alerting system. Enjoy the power of a NOAA Weather Radio from your smart phone or tablet and stay informed about dangerous weather!

Lastly, if you enjoy the use of your Co-op Connections Card, then you will love the Co-op Connections app! This app allows you to find details about local, online and national discounts offered by participating cooperatives across the country. Use it at home or while you travel!

These apps are available for iPhone or Droid devices.

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if your power is out

Whether it’s an ice storm, tornado or summer thunderstorm, Mother Nature can cause havoc with power lines. You can weather the outage with the least inconvenience by preparing.

THINK ABOUT THESE BEFORE THE STORM:

• Light. Secure flashlights, battery-powered lanterns and extra batteries. It’s best to avoid light sources that require flames, such as candles.

• Water. If you depend on a well, fill bathtubs or other large containers for household use, like flushing toilets. Fill clean pitchers or jugs for drinking water. If you have livestock or poultry,

secure a stand-by generator to run the well pump.

• Food. Nonperishable foods that don’t need cooking are ideal, like canned fruit, powdered milk, peanut butter, bread and crackers. Don’t forget a manual can opener.

• Heating/cooling. Have blankets, sleeping bags and extra clothes, including hats. If you have a fireplace, make sure there’s kindling and a good supply of wood. Be extremely careful when using alternate heating sources. Some are not approved for indoor use and could be a fire or carbon monoxide hazard. In the summer, use natural ventilation to keep cool.

• Information. Get a portable AM/FM radio with extra batteries for local information and a NOAA Weather Radio for weather

warnings. A wind-up or battery powered alarm clock might come in handy, too. Remember to charge your cell phone in case phone lines go out.

• Members on life support. It’s critical that Members

Planning to connect a generator to your home’s wiring? The law requires installing a double-throw transfer switch to prevent electricity from traveling backwards from your generator out to our power lines. Double-throw switches protect the lives of CEMC line technicians.

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GO TO THE STORM CENTER AT CARROLLEMC.COM FOR MORE INFORMATION.

with a medical necessity for electricity make their own contingency plans to deal with all outages, short or prolonged.

COPING WITH A POWER OUTAGE:

• Limit freezer and refrigerator door openings to prevent food spoilage. Food will keep longer if doors remain closed. Check items for spoilage before serving. Don’t cook inside with charcoal.

• Keep exterior door openings to a minimum and use blankets, sleeping bags and extra clothes to help stay warm. Dress in layers and wear a hat. Cover drafty windows and doors with blankets.

• If you use a portable generator, isolate it from our lines. If you don’t have a double throw-transfer switch installed, plug appliances directly into the generator using a properly sized extension cord.

• Turn off large appliances that come on automatically. Make sure appliances you were using when the outage occurred are turned off. Disconnect sensitive electronics to avoid damage from surges.

• When the power comes back on, give the electric system a chance to stabilize by gradually using the appliances you turned off. Use only the most essential first and wait 10 to 15 minutes on the others, including water heating and space heating.

• If you clear trees on your property, don’t remove those tangled in power lines. Stay away from any downed lines and notify us or call 911 immediately.

Report power outages at carrollemc.com or by calling 770-832-3552.

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UNDERGROUNDSERVICE

UNDERGROUND TAP

UNDERGROUNDSERVICE

MAIN CIRCUIT

SUBSTATION

SERVICE

TAPTAP

TRANSMISSION LINES

TAP

TAP

We prioritize by making repairs that will restore power to the most customers at one time.

how we restore your power

Transmission lines bring power to our system from generating plants. It is rare for transmission lines to go out, but they get attention first if they do.

Substations interface transmission lines to Carroll EMC’s main circuits (trunk lines). Substations must be functioning before any other part of our system can work. Substations are the heart of our system and the first priority in restoring power.

Main circuits leave the substation and carry electric power throughout our service territory. Main circuits (trunk lines) serve as the backbone of our system. Very few of our lines are considered main circuits.

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UNDERGROUNDSERVICE

UNDERGROUND TAP

UNDERGROUNDSERVICE

MAIN CIRCUIT

SUBSTATION

SERVICE

TAPTAP

TRANSMISSION LINES

TAP

TAP

CARROLL EMC SPENDS $1.5 MILLION A YEAR TO KEEP POWER LINE RIGHT OF WAYS CLEAR OF TREES.

Taps feed off of main circuits and carry electricity out to smaller numbers of customers (an entire subdivision may be a small number when compared to a main circuit). Repairs on taps begin after main circuits are up and functioning.

Service wires may attach to main circuits or taps and supply power to only one or two locations. Repairs to service wires come last.

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MOST POWER SURGES COME FROM INSIDE YOUR HOME – NOT FROM OUTSIDE POWER LINES.

Most power quality problems originate right inside your home. Blinks, voltage drops and electrical noise may come from faulty wiring, loose connections, poor grounding and inadequate wire size. Spikes or surges are caused when electric motors – like those in the air conditioner or power equipment – start.

Some problems come from outside. Lightning, vehicle-power pole accidents and tree limbs can interrupt the flow of electricity.

DEALING WITH SURGESSteps to protect electronics/appliances from surges:

1. Have a certified electrician make sure your home’s electrical system is properly grounded.

2. Use high quality plug-in surge suppressors on electronics and computers. If the appliance has phone or TV lines connected, those must be protected too.

DEALING WITH INTERRUPTIONSThere are two main ways to prevent blinks: internal back up circuitry and uninterruptible power supplies (UPS). UPS systems use electricity from a wall receptacle to charge a battery bank. The batteries then power the computer or electronic device through an inverter, cushioning the protected device from blinks.

When buying electronics, look for models that feature battery or capacitor back up.

protecting your electric appliances

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service repair responsibility

A service mast and weather head assembly connect to the inside wiring at this home.

You are responsible for: weather head, mast, meter base, wires inside these devices or inside the home.

At this home, a house knob is used to attach CEMC’s service wires.The wires enter a weather head and then go inside the home.

You are responsible for: the house knob, weather head and wires that lead inside the home.

CEMC repairs

You repair

You repair

CEMC repairs

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board of directorsCarroll EMC Members choose the nine individuals on the Board of Directors who guide the management and operations of the cooperative. Just as if you were voting for a state-elected official, each Member has one vote and your vote determines who represents you on the Carroll EMC Board of Directors.

annual meetingThe annual Membership meeting is the most important Member event of the year. During this meeting, Members elect their directors and review the business results of their cooperative.

Ever wonder about paint marks like these on the ground? They show the location of underground utility lines. Each different line has its own identifying color. Electric lines are marked red, gas lines are marked yellow, telephone and cable are marked orange and water is marked blue. There are more colors for lines different than those mentioned here.

OUTDOORS• Stay away from Carroll EMC equipment,

which includes poles, guy wires, substations, underground transformers and trucks working on lines.

• Stay away from fallen power lines. Call us or 911 immediately if you see downed lines.

• Keep all objects away from power lines, including ladders, antennas and kites.

• Never touch a person who is in contact with a live power line.

• Plant trees away from overhead power lines and underground transformers.

• Don’t build anything under overhead power lines.

• When you see our crews and equipment along roadsides, slow down and proceed with care.

• State law requires calling 811 before doing any type of digging or work adjacent to underground or overhead power lines.

electrical safety

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INDOORS• Don’t overload outlets.

• Use GFCI outlets around water, including bathrooms, kitchens, garages and outdoors.

• Use child-proof outlet covers and keep appliances and cords out of reach if you have small children.

• Don’t overload extension cords. Get rid of cracked or frayed cords. Place cords out of traffic areas. Don’t nail, staple, or run cords under rugs.

• Never remove the third prong of a three-pronged plug.

• Don’t leave plugged-in devices where they might come in contact with water. If an electric appliance does fall in, never reach in to pull it out. First, turn off the power at the service entrance panel and then unplug the appliance. Don’t use an appliance that’s been wet until it’s checked by a qualified repairman.

If someone comes to your home as a Carroll EMC employee, ask for identification. If in doubt, call our office for confirmation.

remember: never overload your outlets!

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wise energy use

Carroll EMC offers these tips for efficient energy use to keep your home more comfortable and save money.

• Maintain the heating and cooling system. Keep the filter clean, trim brush from around the outdoor unit and move furniture and rugs from over vents inside the house. It’s also a good idea to have a licensed contractor give the unit a tune-up.

• Help the system do its job. In the summer, use ceiling fans. The moving air gives a wind chill effect and allows running the air conditioner at a higher setting without sacrificing comfort. In the winter, put on long sleeves or use a blanket. It’s possible to save up to three percent for every degree higher you can set the thermostat during

water heating

MAJOR HOME ENERGY USESsource: EA

water heater

lighting

electronic computers

refrigeration

cooking

other

11%

42%

14%11%

10%

7%

5%

CHECK OUT CARROLLEMC.COM OR TOGETHERWESAVE.COM FOR MORE INFORMATION ON SAVING ENERGY.

In the average home, heating and cooling account for almost half of your energy bill. Fine tuning these two areas would make the most dramatic impact on your electric bill.

heating & cooling

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the summer. The same is true for every degree lower the thermostat goes during the winter.

• In the summer, move heat-producing household chores to cooler parts of the day.

• Close blinds and drapes in the summer. Use window coverings to block the sun’s direct rays on the east side of the building in the morning and the west side in the afternoon. Let the sun shine in during the winter for solar heating.

• Turn off lights. A common light bulb gives off 90 percent of its energy as heat, not light. Use compact fluorescent or LED bulbs.

• Limit door and window openings all year and don’t use whole-house fans in the summer. The idea is to keep the outside air from coming inside.

• Weatherize the building. Make sure insulation and attic ventilation are adequate.

• Avoid comparing your present bill with the bill from a previous house. Homes are very different when it comes to energy features, construction techniques and the efficiency of the cooling equipment.

• Avoid comparing bills with a neighbor. No two families have the same energy habits and attitudes.

• Keep in mind how hot or cold it might have been just a few weeks ago. The electric bill you get in the mail today is really a reflection of what took place up to five or six weeks ago. It’s like your child’s report card; the grades you see aren’t for what he did today; it’s a summary of the last several weeks.

Your heating and cooling unit’s filter may not be easy to access, but it’s worth the effort. The filter on some units can be in the attic or crawl space. Depending on the type of filter, you should change or clean it every other month.

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home programs

WATER HEATER REBATES To encourage the purchase and installment of energy-efficient water heaters, Carroll EMC offers Members rebates for each qualifying installation.

NEW CONSTRUCTION HOMES $100 for each new electric water heater installed. Rebate must be requested within six months of the service order date. Rebate is issued to the party submitting the temporary-to-permanent service order.

EXISTING HOMES $100 for replacing a gas water heater with an electric one. Member is responsible for all costs associated with changing heaters. GREEN POWER You have the power to help the environment by purchasing “green power” - electricity generated from renewable, more environmentally friendly sources like wind, solar, geothermal, biomass and low-impact hydropower energy.

Carroll EMC Members may purchase green power in “blocks” of 150 kilowatt-hours. One block is enough to operate a refrigerator for one month. A small $5 premium will be added to your monthly bill. OUTDOOR LIGHTINGBrighten up your home or business, and make it more attractive, with Carroll EMC’s outdoor lighting. Carroll EMC outdoor lighting features:

• Low, fixed monthly fee added to electric bill

• Automatic dusk-to-dawn operation

• Maintenance and light replacement included

• Installation by the co-op (restrictions may apply)

For a complete list of Carroll EMC home programs, check out carrollemc.com.

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capital credits Your electric cooperative belongs to you and the other Members who receive electric service from Carroll EMC. Your ownership interest is based on Member equity investments, known as capital credits.

When you pay your electric bill each month, your cooperative uses that money to pay its expenses for providing electric service. Any remaining funds, called margins, provide capital credits that belong to the cooperative and you. Your share of these capital credits is based on how much you have paid Carroll EMC for service.

Your capital credits will be assigned to the person in whose name the account is listed.

TYPES OF CAPITAL CREDITS

GENERAL REFUND Capital credit retirement checks are mailed to accounts based on the exact name and last known mailing address of each Member.

DECEASED In the event that you receive a joint check and your spouse is now deceased, you may cash it.

If the check is made out to a family member who is incapacitated or died without a surviving spouse, the check should only be cashed by the person who is legally entitled and legally able to cash it.

UNCLAIMED Every year, Carroll EMC looks for Members who have unclaimed capital credits with our cooperative. If your name is on the list, you will be required to provide proof of identity to claim ownership.

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good community citizensSince your co-op is local, we take an interest in improving and sustaining our communities. You’ll be proud to know we’re active in all types of civic activities. Here are just a few:

OPERATION ROUND UP® Carroll EMC Members have given over $2.3 million to local causes, such as Bright Ideas grants and Impact Grants, through Operation Round Up. Members allow their electric bills to be rounded to the next dollar with the resulting change going to the Carroll EMC Foundation. The Foundation Trustees evaluate the applications and then award deserving causes. No Round Up money can be used to pay electric bills and 100% of proceeds are used locally with no administration costs.

WE’RE TAXPAYERS Your co-op supports local communities by paying its share of taxes, including unemployment, sales, use, property and ad valorem. Franchise fees also impact our tax bill.

WE BELIEVE IN YOUNG PEOPLE We sponsor many opportunities to prepare our young people to be future leaders. Besides school partnerships and educational programs, we sponsor the Washington Youth Tour, Walter Harrison Scholarship

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We sponsor many opportunities to prepare our young people to be leaders.

and the Lerlie & Millard Copeland Scholarship.

WE’RE INVOLVED Our employees volunteer with chambers of commerce, development groups, charitable organizations, civic clubs, youth sports and religious organizations.

Carroll EMC employees support a variety of charities throughout our seven-county service area.

We also provide educational demonstrations to local community groups, such as our high voltage demonstration, that can help save lives.

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103: SECURITY DEPOSIT & OTHER ASSURANCES OF PAYMENTA. Amount - Unless increased as provided in subsection B below or waived or reduced pursuant to the provisions of subsection C below, an initial Security Deposit of two times the estimated highest monthly bill, with a minimum of $100, shall be required for Premises prior to the provision of Electric Service. For Members having two or more Accounts, an additional Security Deposit may be required for each Account.

B. Additional Security Deposit - Either before or after initial Electric Service is provided, the Cooperative may require payment of an additional Security Deposit if the Cooperative determines, in good faith that there exists a likelihood that a Member will not pay and perform or to continue to pay and perform the Member’s obligations to the Cooperative as required. For example, when a Member’s service for an Account is discontinued for nonpayment, an additional Security Deposit in an amount sufficient to bring the deposit up to three times the highest monthly bill may be required before reconnection.

C. Waiver - In lieu of a Security Deposit, the Cooperative may waive payment of a Security Deposit and accept the following as assurance of payment:

1. A credit report from a reliable credit bureau establishing to the Cooperative’s satisfaction that Applicant is not likely to default in Applicant’s payments to the Cooperative.

2. A Bank Letter of Credit from a bank in a form and amount acceptable to the Cooperative.

3. A surety bond issued by a company and in a form and amount all of which are acceptable to the Cooperative.

D. Refund of Deposit1. Security Deposits held for Members receiving Electric Service

under residential Rates shall be refunded, without interest, provided the Member has made all payments as and when due for 18 consecutive months. The refund shall be made by crediting the Member’s next bill for Electric Service.

2. Security Deposits will not be applied to pay monthly bills, except to the extent a monthly bill is part of a Final Bill and then only as provided in Subsection 3 below.

3. All other Security Deposits shall be refunded, without interest, upon disconnection and termination of all Electric Service to the Member by applying the Security Deposit as a credit on the Final Bill or to any debt owed by the Member to the Cooperative. Any balance shall be paid to the Member or otherwise applied or disbursed as the parties may have agreed pursuant to a separate written contract for Electric Service.

109: SERVICE INTERRUPTIONS & IRREGULARITIESThe Cooperative will make a reasonable effort, but does not guarantee,

summary of selected service rules and regulations

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to provide 60 hertz continuous and uninterrupted Electric Service and will not be liable for loss or damage (direct or consequential) caused by any failure to supply electricity or by an interruption, fluctuation or phase reversal of the supply of electricity if due to any cause beyond the reasonable control of the Cooperative.

200: NON-PREPAY SERVICE - BILLING PERIOD & DUE DATEA. Billing & Payment - Members served by Non-PrePay Service shall be billed monthly based on consumption and applicable charges, unless a written contract with the Cooperative provides otherwise. Bills are due and payable when rendered and are considered delinquent if payment is not received by the Cooperative on or before the “past due after” date stated on the bill. The “past due after” date is fifteen (15) days after the date of the bill. Payments can be made as provided in Section 202.

D. Levelized Billing - Subject to the Cooperative’s approval and the rules of the Levelized Billing program for residential Accounts, Non-PrePay Members may enroll in the Levelized Billing program, which has the effect of avoiding seasonal fluctuations in monthly bills. To be eligible for the Levelized Billing program, Members must have resided in the Member’s residence currently receiving Electric Service for twelve (12) months or more, have a favorable credit rating, and be current in payments of all amounts owed to the Cooperative.

201: PREPAY SERVICE - TIMING OF PAYMENTSA. Pay in Advance - Members receiving Electric Service through the PrePay Service rate shall pay in advance for the consumption of electricity and self-manage the amount and timing of payments in order to maintain continuous Electric Service; therefore, there is no set due date for billing purposes. Payments must be made as provided in Section 202 before the prepaid balance is depleted or else Electric Service will be suspended. PrePay Service Accounts are charged a monthly PrePay fee as set forth in the Rate Schedule and/or Schedule of Charges.

203: LATE & RETURNED PAYMENTSIf the Account remains unpaid after the due date (or a Member receiving PrePay Service having a zero or negative balance), the Account will be subject to disconnection. A Member’s Account will be considered unpaid if the debit or credit card, bank draft or check given in payment of the Account is returned unpaid by the bank or is reversed by the credit card company. For returned payments, the Member will be so notified and a returned payment fee will be applied to the Member’s Account (as provided in the Schedule of Charges). If the Member repeatedly pays with checks or other forms of payment which are not honored by the bank, the Cooperative may require the Member to pay for Electric Service in cash or by money order or cashier’s check.

209: OTHER REASONS FOR DISCONNECTIONA. Disconnection - Immediate - Electric Service is subject to be disconnected immediately and without notice for the following reasons: 1. Meter Tampering, diversion of electric current, unauthorized electrical connection or damage to utility Facilities as provided in Section 407 or in violation of O.C.G.A. § 16-7-22 (“Criminal Damage to Property”) or § 16-7-25 (“Damaging, Injuring, or Interfering Property of Public Utility”). 2. Use of power provided by the Cooperative for unlawful

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reasons. 3. Discovery of a condition determined by the Cooperative, law enforcement or public safety personnel to be unsafe and pose an imminent risk of harm to persons or property. 4. For repairs, emergencies, shortages or interruptions in the Cooperative’s supply source. 5. The use of equipment which adversely affects the Cooperative’s provision of safe and reliable Electric Service to any of its other Members.B. Disconnection - After Notice - Service may also be disconnected for other violations and/or noncompliance, but only after notice and reasonable time to cure the infraction has been allowed, for the following reasons: 1. Discovery of a condition determined by the Cooperative to pose a non-imminent risk of harm to persons or property. 2. For violation of and/or noncompliance with any applicable state or other local laws, regulations and codes pertaining to Electric Service. 3. Discovery of what is reasonably believed to be participation in a plan or conspiracy to deceive and defraud the Cooperative to avoid payment of a debt owed by the Member or a third party at a given location as set forth in Section 105. 4. Refusal of access to an electric meter, or if access thereto is obstructed or hazardous. 5. Failure to comply with the requirements or other breach of the terms and conditions contained in the Membership Documents. 6. Fraudulent representation as to the Person to receive or pay for Electric Service.

212: COLLECTION OF DELINQUENT DISCONNECTED ACCOUNTS Any delinquent amounts remaining unpaid after thirty (30) days from the date of the Final Bill shall be subject to collection by a collection agent. A collection charge shall be added to the amount owed the Cooperative to partially offset the cost of collection, as provided by the Schedule of Charges. If the Cooperative pursues legal action against the Member regarding the collection of debts or obligations owed to the Cooperative, the Member shall also be responsible for paying the Cooperative’s reasonable attorney’s and court costs incurred to the extent permitted by law.

402: METER READINGA. General - Electric meters of the Cooperative are generally read remotely and electronically by the Cooperative and consumption determined monthly for Non-PrePay Service. For PrePay Service, electric meters of the Cooperative are generally read remotely and electronically and consumption determined on a daily basis as provided in Article II.

B. Remotely and Electronically - While meters are generally read remotely and electronically, this manner of reading meters does not waive any of the Cooperative’s rights to access the Premises in order to access the Cooperative Facilities pursuant to Article V.

C. Estimated Consumption - When meters cannot be read remotely or electronically, consumption may be estimated based on prior consumption for the same Premises or the monthly billing period may be shortened or extended. Any difference in such estimated billing will be adjusted in the next billing cycle based on actual meter readings as

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provided in Section 206-C.

APPENDIX “A” - SCHEDULE OF CHARGES1. Membership Fee $15.00

2. Account Service Charge $20.00

3. Collection Charge $20.00

4. Disconnect Charge $25.00

5. Reconnect Charge

During normal working hours $20.00

After normal working hours $50.00

6. Returned Check Charge $30.00

7. Consumer Service Call (dispatch)

During normal working hours $25.00

After normal working hours $50.00

8. Meter Test Charge

(Single-Phase) $25.00

(Multi-Phase) $40.00

9. Meter Investigation Charge $100.00

10. a.) Temporary Construction Service Charge

(including account service charge)

1. During normal working hours $85.00

2. After normal working hours Actual cost

b.) Temporary Service Minimum Charge $150.00

c.) Temporary Rig Rental Fee per month $24.00

11. Cut Seal Charge $65.00

12. Delinquent Charge $10.00

To view the complete service rules and regulations, log on to carrollemc.com or visit a Carroll EMC office.

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To report an outage, call 770-832-3552.

OFFICE LOCATIONS & HOURS

Carrollton 155 N. Hwy. 113 Monday - Friday 8 am - 5 pm 24-Hour KioskBuchanan 3161 S. Hwy. 27 Monday - Friday 8 am - 5 pm 24-Hour KioskFranklin 106 Davis Street, on town square Monday - Friday 8 am - 1 pm, 2 pm - 5 pm Closed Wednesdays 24-Hour KioskVilla Rica 725 W. Bankhead Hwy. Lobby of Community & Southern Bank Monday - Thursday 9 am - 12:30 pm, 1 pm - 4 pm Friday 9 am - 12:30 pm, 1:30 pm - 5 pm

OFFSITE KIOSK LOCATIONS Quik Thrift, 2476 E. Hwy. 116, CarrolltonQuik Thrift Chevron, 1217 Rockmart Rd., Villa RicaSuper Foods, 257 Sage Street, TempleJonesville Shell, 1182 E. Hwy. 166, Bowdon

PHONE ONLINE770.832.3552 carrollemc.com

Follow Carroll EMC on social media to stay up-to-date on cooperative events, news & outage information.

contact us

Rev. 10/14