new paradigm - joc.com...in-house,” lawien said. like its peers, trans international proactively...

JUNE 24.201352 THE JOURNAL OF COMMERCE www.joc.com

NEW PARADIGM

FREIGHT PAYMENT SERVICES CONTINUE TO EVOLVE

SPECIAL ADVERTISING SECTION OFTHE JOURNAL OF COMMERCE

www.joc.com THE JOURNAL OF COMMERCE 53

FREIGHT PAYMENT

I t’s not just about freight payment anymore. Historically, freight payment firms were retained

by shippers for the twin purposes of auditing transportation invoices and making timely remittance for legitimate freight bills. However, a changing logistics landscape has forced traditional freight payers to significantly expand their service horizons.

“We’re really in the data business,” Denise Lawien, COO, Trans International, said. “Using the data we capture through the processing function, we build and provide robust, ERP-compatible reporting tools for accruals, sales and operations planning and for financial reporting.” Trans International also provides management of multimodal routing, monitoring of carrier capabilities and capacity, carrier negotiations and communications, request for proposals and contract management.

Astute analysis of this information is critical to managing transportation expenses and remaining competitive, said Tom Zygmunt, manager of marketing and business development, Cass Information Systems. “Business intelligence and analytics have become the most important benefit of freight audit and payment services.” In addition to customized data feeds into internal systems, Cass provides Web-based delivery of information to help

companies manage their transportation expenses and create opportunities to significantly reduce them, he said.

International sourcing and elongated supply chains have generated increased customer demand for support worldwide, and traditional freight payment firms have seen a dramatic expansion in their geography. “Our core service provides global freight audit, payment and logistics

information management to multinational corporations seeking a single, global data warehouse, said Keith Snavely, nVision Global Technology Solutions’ senior vice president, global sales and marketing. This includes state-of-the-art, Web-based analytical tools that allow them to streamline and optimize their supply chains.

CT Logistics does a great deal of international work, and President Allan J. Miner emphasized its freight cost validation, allocation and reporting. These services are rolled into its larger logistics offering, encompassing “… freight bill pre-audit and payment services, post audit, enterprise class software for transportation pricing and freight execution capabilities, full-service 3PL, LTL shipping cooperative,

By John Powers

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54 THE JOURNAL OF COMMERCE www.joc.com JUNE 24.2013

supply chain consulting and truckload freight services,” he said.

Helping customers reduce transportation as a portion of total delivered cost is top priority for most freight payers. “By understanding our customer’s critical transportation and accounting processes, we provide customized business intelligence solutions that help create a competitive advantage through reduced costs, increased efficiency and better decision-making capability,” Zygmunt explained.

At Syncada from Visa, close scrutiny equals savings. “Customers save money by reducing payment errors and automating manual processes. According to the Aberdeen Group, the average organization only audits 51 percent of its invoices. This means errors go unrecognized, and the ones

that are caught are typically after the invoice has been paid, making it difficult to retrieve funds. Syncada provides 100 percent pre-payment audit,” said Rick Erickson, global transportation product director.

“Processing complex invoices and conducting manual audits are not our customers’ core competencies; they don’t need to be freight payment experts. We take those things off their plates so they can focus on what makes them unique in the marketplace

and drives their revenue,” he added.At Trans International, the process

begins with the development of a set of specific guidelines that govern interactions with carriers and freight payment partners. Savings come from the precise comparison of invoices received against these protocols, to ensure compliance with everything from contracted rates to accessorial charges to schedule-versus-actual delivery.

“We eliminate duplicate payments, which happens more often than you

I n business since 1906, and providing freight payment services since 1956,

Cass offers stability, security and expertise in freight audit, payment and business intelligence services to improve your transportation and financial management processes and reduce your expenses.

CUSTOMIZED SOLUTIONSCass has the most industry experience

in implementing complex processing systems that meet the unique requirements of large companies. We do not fit com-panies into a “standardized” system. Cass prides itself on providing system solutions that companies are unable to develop internally or with other service providers. By understanding our customer’s critical

transportation and accounting processes, we provide customized processing and information solutions that help create a competitive advantage through reduced costs, increased efficiency and better deci-sion-making capability. The goal is to not just duplicate existing systems but provide enhancements to freight processing sys-tems that will help maximize a customer’s global supply chain efficiency.

FINANCIAL SECURITY AND STABILITYCass Information Systems is a bank

holding company. We are publicly held and traded on the NASDAQ Stock Market (CASS). We furnish our financial informa-tion and projections to the Securities and Exchange Commission and the NASDAQ on

a regular basis.We comply with the

provisions of Sarbanes-Oxley and make our Statement on Standards for Attestation Engagements

(SSAE) No. 16 report available to our customers and prospective customers.

EXPERIENCE AND SERVICEWe substantially invest in personnel and

leading-edge technology to ensure that we provide superior customer support and service in our relationships. With Cass you receive “best practice” business process-ing solutions. Our customer service team includes an assigned account manager who manages the customer relationship with representatives from systems, operations and carrier relations. This level of customer sup-port provides the highest echelon of quality services and the most extensive customer-oriented focus in our industry. n

Contact Cass to learn more about the freight audit, payment and information solu-tions that you can count on today and into the future. For more information, call us at 314-506-5500, or e-mail [email protected]. Visit our Web site at www.cassinfo.com.

THE LEADER IN FREIGHT BILL AUDITING, PAYMENT AND BUSINESS INTELLIGENCE SERVICES

Helping customers reduce transportation as a portion of total

delivered cost is a top priority.

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might think if shippers aren’t using match-to-pay protocol. Second, there are 15 different elements of freight expense that need to be audited against client-specific rules. Third, we greatly reduce the cost of processing and paying freight bills, as compared to the cost of processing in-house,” Lawien said. Like its peers, Trans International proactively reports exceptions to a set of “business rules,” and these must be client-approved prior to further processing.

In-house processing of a single freight bill costs an average of $15 from receipt through processing to mailing a check, Trans International reports. They can perform the same function for less than a dollar per invoice.

“There are obvious hard dollar savings associated with comprehensive rate and service validation,” Miner said. CT Logistics’ clients can count on audit-related savings of 3 to 7 percent of their annualized transportation spend. “It’s not just the rate audit, it’s a service-level audit, a duplicate audit — duplicate services performed by multiple providers in the supply chain to determine if it’s a client’s liability and responsibility to pay,” he said.

Not having to dedicate staff to perform these functions in-house is

another savings. “Our clients … only have one weekly payable for freight,” Miner said. “We also help them to better manage their cash flow by aging each invoice until its appropriate credit terms, while providing them visibility to these outstanding liabilities via accrual type reporting. Finally, for freight charge backs and general ledger account distributions, (we) can charge freight to very detailed levels, including SKU levels for clients that require this level of granularity.” On average, CT clients save more than $7 for every invoice processed.

When it comes to client base, there are some differences among providers. All of them target Fortune 100 firms, and some feel that a prospective customer must have a certain critical mass of transportation transactions to realize the full benefit of their services. Higher supply chain complexity is another predictor of a potential client.

Trans International lists large shippers among its customers but is also open to working with smaller enterprises. “We don’t have a ‘typical client.’ We serve clients from Fortune 100 to mid-market and even smaller companies. If there is a need for savings on freight expense and payables processing, we can tailor an offering suitable to any size client,” CEO Jaime Syring said.

So why would a firm, particularly a large international player, opt for an outside partner versus handling the freight payment process in house? For the same reasons a firm uses a CPA or administrative services organization or an outside attorney:— Economies of scale.— Access to specific expertise.— Lower processing cost with a

dedicated specialist.— Ability to remain abreast of the

current state of the industry.— Independent process oversight.— Most importantly, freedom to

focus on core, revenue-generating activities.

O ne of the fastest-growing global freight audit, payment and logistics manage-

ment solutions providers is nVision Global Technology Solutions. With locations in the Americas, Europe and Asia, our staff is fluent in more than 25 languages, and we process and pay freight invoices from more than 190 countries worldwide.

nVision Global began as a North American regional service provider and has quickly grown into a leading global provider of freight audit and payment solutions. Our success has come from a single business philosophy: to view our customers as partners in business.

Our customers have come to rely upon our prompt, accurate and Sarbanes-Oxley-compliant freight payment services and logistics management solutions to help them manage their overall sup-ply chain costs. We provide modern technology, flexible processes and unparalleled customer service. Our leading-edge information-management analytical tools include global mapping,

graphing, benchmarking, modeling and network optimization analysis.

nVision is equipped to provide a true single-source global solution with the flexibility to meet your current needs and the foresight to anticipate future desires. nVision Global’s products and services provide consistent savings that go di-rectly to your bottom line! n

NVISION GLOBAL: OUR WORLDWIDE WEB GETS WIDER EVERY DAY

Close scrutiny equals savings.

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“With our structure and expertise, we provide unrivaled financial responsibility,” Erickson said. “As a joint venture between two respected financial brands, Visa and U.S. Bank, Syncada is a trusted partner that goes beyond the basic SOX and SSAE 16 Type II certification to meet the rigorous regulation, audit and compliance requirements of the financial industry.

“We deliver a truly global platform that provides organizations one freight audit and payment solution for all transportation modes. It gives global visibility across multiple stores, channels, geographies, organization levels, etc. Syncada has customer support centers in North America, Europe and Asia to meet global needs while addressing local challenges. With thousands of carriers already on the system, shippers benefit from quick implementation,” he said.

Global presence is an important

arrow in nVision’s marketing quiver. The company operates “on a single, global platform from our four corporate-owned, full-service, processing centers on three continents, providing our customers with a single, global data warehouse from which to analyze their data,” Snavely said.

Trans International’s technology allows the company to process, audit and capture data more efficiently and effectively than their largest clients’ in-house accounts payable and IT departments, Lewien said.

Most firms that outsource freight payment fall in the medium-to-very-large shipper range. Given their resources, the potential to develop in-house technology to handle data

collection and reporting internally seems tempting. So, why are increasing numbers of companies handing off these chores?

It’s an issue of personnel and overhead costs, Zygmunt said. Whether developed internally or purchased, there are costs to maintain the internal process of an in-house system. As needs change in a dynamic business environment, modifications to the systems may take awhile to implement.

CT Logistics manages its freight analytics using its proprietary FreitRater system, the same product they sell to shippers and transportation firms. “Due to the sheer scope of client invoices that have been processed on the system, there are not many scenarios we cannot handle effectively. We feel our technology, delivered by a team of domain experts, is advantageous versus other in-house software that a shipper can use,” Miner said, noting

the complications of other variables, such as overhead of software purchases, management of various applications, and having teams of technical and non-technical individuals running and maintaining the software.

Other technology drivers for outsourcing are ease of access and reporting flexibility. With the number of report iterations virtually limitless, the ability to deliver information in a concise format is critical. “We’ve introduced a whole new way of looking at data,” Syring said. “We’ve rolled out a much more usable format for some of the most common elements of the transportation process.”

The ability to electronically connect all players in the shipping cycle is a

powerful enticement at nVision. The company has developed a variety of e-invoicing options allowing transportation providers to submit their invoices via e-mail, eliminating the need for paper, postage and slow mail delivery.

The shipping cycle begins with an arsenal of tools to assist the transportation design process. “We provide shippers with pre-planning through a variety of methods, including Web-based routing guides as well as a global, least-cost-carrier application that takes into consideration service level, transit time and potential accessorials and taxes, among other selection criteria,” Snavely said.

CT Logistics has several tools and services to optimize the pre-planning process. From a budgeting perspective, its professional staff will mine their data warehouse and perform various benchmarking studies to determine the market competitiveness of client rates for negations and budgetary processes.

CT offers various levels of online rating and routing for pre-shipment execution. These applications allow its clients to enter shipment characteristics, and the system “shops” their carrier base for all the carriers that have rates in that lane, returning the costs for each, along with levels of service. Clients use this data to develop the appropriate routing while performing the tender and execution in a different system, or they can actually create the bill of lading from the CT Web site, Miner said.

Beyond rate verification and payment, freight payers offer an array of after-shipment analytical tools to evaluate, confirm and adjust the transportation plan and their individual “shipment rules.”

Shippers gain the ability to dissect each transaction to the micro level. “Our reporting capabilities allow easy access to multiple views of actionable data across a client’s entire global enterprise, empowering employees to easily identify trends or analyze precise

In-house processing of a single freight bill costs an average of $15 from receipt through

processing to mailing a check.

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Net DifferenceCT Logistics helps capture the details forwinning profitability.In today’s volatile global marketplace you need every tool available to stay ahead of the game. At CT Logistics, we havebeen creating and refining money-saving innovations for over90 years. Our clients include small, medium and Fortune 100companies who plan, track, audit, and account for freight transactions worth billions each year. Our FreitRater™ softwareis exclusive, our solutions are customizable, and our reputationis unsurpassed. Call 216-267-2000, x2190 today, and see why we're your best bet for Pre-Audit, Post-Audit and provenTMS software solutions.

ctlogistics.com

Confidence Trust Leadership since 1923.

CONFIDENCE 90 years of experience have allowed us to

create a broad range of freight cost valida-tion, allocation and reporting solutions — all tailored to meet your company’s unique requirements. CT Logistics, one of the pre-eminent providers of freight payment services and transportation management solutions, provides you with a foundation of confidence.

CT will work with you by creating customized business solutions so that you can focus on your firm’s core competencies — ensuring a quality, efficient, effective and robust supply chain management system for your global needs.

TRUST Firms of all sizes, including Fortune 100

corporations across the country and around the globe, have relied on CT Logistics to assist them in making solid, informed decisions regarding their freight audit, payment and business intelligence needs. Our team of

professionals has been instrumental in assisting our clients in leveraging expertise, technology and best-in-class processes to maximize return on the client’s investment. SOC II and ISO 9001:2008 certified processes ensure stringent controls, safety of client funds, and trusted payments and cash disbursements to your transportation partners.

LEADERSHIP CT Logistics is a leader in the freight pay-

ment and transportation management services industry. With FreitRater™ — the industry’s first choice for freight management and TMS software — and our customized solutions for your global freight payment systems, our AuditPay and TranSaver solutions will exceed your expectations.

We create customized solutions that will keep your company focused and in control of the ever-changing needs of global business, allowing your firm to focus and maintain a competitive advantage, remaining a step ahead of your competition to ensure your lead in the marketplace.

CONFIDENCE, TRUST AND LEADERSHIP … TRADITIONS SINCE 1923

All of these attributes are woven into our corporate philosophy, which is the foundation and tradition that our clients have relied on for 90 years. But just as important is the future that the CT Logistics team will help you build. Our services and software are evolving to provide you with the latest leading-edge applications and systems that will enable you to better manage and reduce supply chain costs while adding more visibility and control to your organization, positively impacting your bottom line; that’s our commitment to you. n

Visit www.ctlogistics.com for more information about our products and services, or call 216-267-2000, ext. 2190.

CT LOGISTICS: COMMITMENT TO QUALITY SOLUTIONS

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figures to improve overall business performance,” Erickson said. “We provide a robust set of data analysis tools that offer multiple reporting options spanning payment processing, including prompted reports, performance and analysis reports, query/ad-hoc reports and the ability to group data into cubes for more multidimensional data analysis and graphical representation.”

Web-based reporting tools and business intelligence analytics are all accessible to Trans International clients 24/7 via a proprietary log-on. This allows its clients to view actual costs, accessorial charges, exceptions, fuel surcharges, mileage and more, as well as generate reports using the data captured and placed in their customized database.

A Rate and Route Analysis audits

carrier invoices, then rates the shipment against all other approved and recommended carriers for potential future savings for nVision customers. And its iFocus Dashboard allows the user to “slice and dice their shipment activity from the highest level to drilling down into their data to identify areas of consolidation, service level, budgets, carrier performance and various other activity,” Snavely said.

CT clients have two post-shipment reporting options. Its Business Intelligence application will automatically push pre-designed reports to need-to-know parties. Additionally, the firm offers accessibility via its Web site to its data warehouse, allowing customers to perform shipment evaluations on an ad hoc basis.

“We provide clients with the ability

to report on data from numerous areas of our internal system, not just paid historical information. They can access data from various queues to get total visibility to all invoices. Our clients also have the ability to query from the actual rating engine and develop reports that pull data from our in-house developed platform. This has proved to be very helpful as clients prepare to go out to bid or perform advanced modeling,” Miner said. CT also provides a toolset that allows a user to change an element of an invoice that has already been processed and re-rate that single invoice or query an entire block of data at one time. All of its client-facing technology are real-time applications.

By all reports, the freight payment industry is in very good shape. Growth was definitely the standard in 2012.— Cass Information Systems:

Up 4.7 percent.— CT Logistics: Up slightly from

2011, the first growth year in several years.

— nVision Global: Continuing year-over-year growth driven by expanded volumes with existing customers in the European and Asian markets.

— Trans International: Slow growth year, but with 2013 off to a “booming” start.

— Syncada from Visa: Mirroring customer growth in a rebounding economy … $21 billion in payments in 2012.

Looking forward, Lawien said, “We are developing and implementing an aggressive growth plan that we have every intention of achieving within three years. We will be rolling out groundbreaking Web-based tools and cloud-based SaaS offerings. The biggest challenges will be controlling our growth and adding qualified staff so our current clients continue to receive the service they have come to expect. Our client relationships are more important to us than growth only for the sake of growth — our first client is still with us.”

T ransportation invoices are complicated, detailed, and often involve complex

freight audit requirements. Syncada from Visa helps logistics professionals manage global freight payment and audit for all transporta-tion modes with a single solution — uncov-ering cost savings, increasing control and delivering greater visibility.

Shippers and carriers connect online with Syncada Freight to invoice, process, pay and quickly resolve exceptions, with real-time visibility of invoice and payment status. As a leading global freight audit and payment provider, Syncada Freight enables corporate and govern-ment clients to improve control over their freight expense, regardless of language or currency. Syncada delivers standardized invoice processing, 100 percent pre-payment audit, and payment coupled with integrated financing.

Customers count on Syncada’s unrivaled financial responsibility. As a joint venture between two respected financial brands, Visa and U.S. Bank, Syncada is a trusted partner, enabling complete visibility to

all funds received and disbursed. Syncada is backed by Visa, leveraging extensive experi-ence managing a global payment network. The Syncada model runs without float, instead pay-ing carriers as soon as the invoice is approved and consolidating those payments into one convenient monthly payment for the shipper.

With a single global platform, customers gain global visibility across different business units and geographies for greater efficiency and savings. Using its software-as-a-service —SaaS — solution, supply chain professionals leverage Syncada to find the data needed for strategic business decisions.

Syncada processes invoices for hundreds of shippers and makes payments to tens of thousands of carriers around the world. In 2012, Syncada processed more than $21 billion in payments and millions of invoices and trade documents. n

GAIN CONTROL OVER YOUR FREIGHT SPEND MANAGEMENT

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W hile the total numbers remain unresolved, there is little doubt the

shortfall in Trendset Information System’s freight payment accounts constitutes a huge number, and continues to climb. Following an involuntary bankruptcy filing in April by three of its larger shipper cus-tomers, reports emerged indicating that the total shortage from just five former clients exceeds $25 million. One pattern of embezzlement has been unearthed, but the total effect of that case is under $1 million.

When such irregularities occur, the repercussions for industry peers can be significant. The question now is, how will they address skittish customers and prospects? Freight payment firms agree that financial stability, accessibility and clear visibility are critical considerations for shippers who utilize outsourcing.

“The impact of service providers going into bankruptcy should highlight the need for companies to understand the importance of partnering with a financially secure and stable institution. This includes having full transpar-ency to the company’s financial records from qualified auditing firms. As a public company, our financials are public record. As a financial holding company, we are also subject to Federal Reserve regulations,” Cass Informa-tion Systems’ Tom Zygmunt said.

CT Logistics adds external oversight and rigid internal standards to the mix. “We believe the Trendset bankruptcy has caused a great many shippers to more closely examine the systems, policies, processes and controls that their partner has in place, and they are absolutely right in doing so. Many of our current clients have inquired to reaffirm the processes that CT has in place to prevent such fraudulent activity from occurring,” President Allan Miner said.

“(Our) processes are sound and have been verified by numerous independent firms — we have accreditations of SOC II compli-

ance as well as ISO 9001:2008, in addition to passing numerous extensive on-site client audits year after year. CT’s internal controls are stringent and include critical items, such as separation of duties on numerous levels, including the freight payment system and freight audit system being maintained separately.”

Trans International sees a silver lining in this dilemma. “The unfortunate situation

with Trendset has provided us an opportunity to talk about our custom-ized service offerings. What we do is not adequately described by the old, stale term ‘freight audit

pay.’ We offer ‘FAIR and Square’ (operations): Freight Audit and Information Reporting and square dealing. Although we do provide car-rier payment service, it is not necessary that we pay freight bills for our clients. We collect data and audit charges — we save our clients money and provide robust, custom ERP com-patible financial reporting — freight payment is simply another service that we offer, but do not require,” CEO Jaime Syring said.

“We offer six different options for carrier funding. Our financials and our processes are open for review by our clients. Because of the strength of our internal controls, we are able to carry significant bond protection for the cli-ent funds entrusted to us,” Trans International COO Denise Lawien said.

Syncada by Visa offers a different busi-ness model. “The Trendset bankruptcy is an unfortunate situation. Syncada is a trusted financial solution that does not have the risks of working with private third-party providers like Trendset. We deliver unrivaled financial responsibility by enabling complete visibility to all funds received and disbursed, while maintaining strict financial controls, including external and internal audits, and we take ev-ery measure to ensure security for the millions of dollars of transactions we handle every day,” said Rick Erickson, global transportation product director. n

Erickson draws an ambitious target. “In five years, Syncada will be the leading global platform for freight audit and payment. As our EU business continues to gain speed and as our customers bring us to Latin America and Asia, corporations and public entities will leverage Syncada’s single global platform to provide the visibility they need into their entire organization.”

Miner discussed plans for further global expansion with more full-service offices in the EMEA and APAC regions. Over the next five years, CT Logistics will also add to its technology platform and offer its clients more solutions to help manage and control their transportation, logistics and supply chain expense, he said, mentioning the “globalization” of internal software platforms and tools to enable their use in any country.

“CT is always interested in acquisitions that fit our culture and corporate footprint for products and services. Several have been made over the last few years, and we will continue to analyze and access all upcoming opportunities for acquisitions to expand our capabilities in our global suite of delivery platforms,” Miner said.

Over the next five years, nVision will focus on providing customers with “value creating” technology that will allow them to realize cost-saving opportunities globally, including expansion of its global freight audit capabilities, supply chain services, BI applications and overall global reach, Snavely said.

Freight payment firms continue to make a compelling case for the handoff by offering:— Measurable cost savings in double-digits

versus in-house processing.— Technologies that are more robust, versatile,

constantly evolving and cost-effective than in-house options.

— Improved connectivity among all supply chain players.

— Expanded global reach and access to regional resources worldwide.

— Dramatically reduced staff overhead.— Freedom to pursue tasks that drive the

bottom line and retain customers.Armed with these advantages, there is every

reason to believe that the freight payment sector is poised to turn its projections into prosperity. n

Contact John Powers at [email protected].

TRENDSET TREMORS

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FREIGHT PAYMENTSPECIAL ADVERTISING SECTION OF THE JOURNAL OF COMMERCE


S ince 1975, Trans International has been providing clients with ‘FAIR

and square’ customized solutions to their freight bill processing and audit-ing and freight bill payment needs. They also offer advanced reporting, lo-gistics and supply chain services. With an emphasis on individually tailored solutions, as opposed to one-size-fits-all or off-the-shelf offerings, they are uniquely suited to exceed the unique and ever-evolving requirements for global freight expense management and reporting. The result? Unparalleled transparency and measurable bottom line savings.

EXPERIENCE THE TRANS INTERNATIONAL DIFFERENCE

TI serves Fortune 100 companies along with the Middle Market — both publicly traded and privately held. They apply best practices for freight audit, payment, financial reporting, including accruals, and offer their own business intelligence analytics. TI is committed to providing complete transparency to their processes and complete transparency to your actual freight costs.

The TI service model is based upon reasonable transaction and hourly fees. When you partner with TI, they do not charge commissions or mark up rates. The savings they find for you are yours. TI works with your carriers based on your rates and rules. They offer several secure carrier-funding options and can age either by carrier or by mode.

All work on your account is per-formed at their offices in Menomonee Falls, WI — TI does not outsource any portion of their services. Each client is assigned specific Trans International team members; as a result, you may rely on expert service from people

FAIR AND SQUARE SOLUTIONS Freight Audit & Information Reporting

who know your needs, who are committed to your satisfaction and who are empow-ered to act on your behalf. To serve our global clients, they pay in many publicly traded currencies and have multilingual client service professionals on staff. TI can

electronically process many international transactions.

Trans International is a WBENC-certified Women’s Business Enterprise. TI’s status as a certified Diversity Supplier presents opportuni-ties to help you grow your sales. n

For more information on TI’s FAIR & Square commitment, call 262-253-3500, ext. 1125, or visit us at www.ticominc.com.

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new paradigm - joc.com...in-house,” lawien said. like its peers, trans international proactively...

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