new partnerships new leaders co-design transforming health and care … · 2016-09-27 · co-design...
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New partnerships
New leaders
Co-Design transforming
health and care services
Dr Lynne Maher- Director of Innovation Ko Awatea-Honorary Associate professor Auckland University
Renee Greaves-Patient and Whaanau Care Advisor
@Reneegreaves2
@LynneMaher1
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Life changes in the blink of an eye
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“ A week they
will never forget
but one
I will never
remember”
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Black Cloud where is your silver lining?
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New partnerships
New leaders
Co-Design transforming
health and care services
Dr Lynne Maher- Director of Innovation Ko Awatea-Honorary Associate Professor Auckland University
Renee Greaves-Patient and Whaanau Care Advisor
@ReneeGreaves2
@LynneMaher1
![Page 6: New partnerships New leaders Co-Design transforming health and care … · 2016-09-27 · Co-Design transforming health and care services ... Gathering momentum- Case studies](https://reader033.vdocument.in/reader033/viewer/2022050105/5f4360429c58867539726e6a/html5/thumbnails/6.jpg)
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Gathering momentum- Case studies
“When you’re fighting to get each breath down” “One breathe and it’s all over”
“My time in ICU, gave me a second chance”
“My time in ICU, gave me a second chance”
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Direct Care - Gastroenterology Patient Information
• Reduction in information
• Medical contact phone numbers more prominent
• Critical timings of prep have been clarified and made easier to read.
• More professional looking
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Organisational Design and Governance
Simple language for the public• NICU, NNU to Neonatal care• AT+R Outpatients to Rehabilitation• EPU to Early Pregnancy• Gynaecology Care unit to Gynaecare
Way Finding
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• 10 members ranging from 26-86yrs old • Plus representation from localities• Provides Patient and Whaanau
Perspectives• Provide a Disability view through lived
experience• Diverse range of ethnic backgrounds• Links into over 100+ different
community groups and organizations
System LevelConsumer Council
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Where does the council fit in ?
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What does the council do for Counties
Manukau Health?
Corporate Counties Manukau Health website is being refreshed to enhance information that is of importance to patients and families. http://countiesmanukau.health.nz/
Involved in Co design of Health Quality and Safety guide to consumer engagement.
Patient and Whaanau perspective into research project for Neonatal services.
A number of patient resources have been re-designed with input from the consumer council
IMPACTConsumer engagement requests across the organization are increasing both including use of the consumer council, and requests for consumer representatives on projects.
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APAC Excellence awards judging
Project swift consumer workshop
Jammies in JuneMiddlemore Foundation
Consumer Rep forum
Project Swift Workshop
Listening lab- Patient Experience week
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System level- Patient Experience Week
We are going into our fourth year.
2016 Regional event, with some joint activities-3 District health boards.
Theme: Communication across the whole health community
Key events included: Empathy Zones including sensory labListening labs with students and patients/ whaanau sharing experiencesWard displays and activitiesMaori health science academy students emersion.Medical grand Round- focus on communication with patientsMindfulness sessions for staffWhole staff forum- focus on co-designing communicationsCommunication role plays-led by Allied healthBio containment tours- future leaders, staff experience for studentsCommunication Film
2017 Experience week- Four/Six District health boards, planning is underway for last
week of March.
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Think about our consumers…..
From @CreatingRipplesAugust 2015
Remember today’s patient who is managing the process of a new diagnosis and treatment, might be tomorrow's representative.
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The future of
healthcare…….
…patients, whaanau and staff working in partnership to improve services and care delivery.
Copyright CMDHB 2015 All rights reserved