Tabitha Smith

1011 River Ridge Drive Apt 27 C Augusta GA 30909

Cell: (706)-284-7324 tabitha.smith92@outlook.com

Objective- Customer-focused Client Service Specialist understands the importance of customer

service in the banking industry.Excellent performance of all transactions and good

communication of products and information. Many years of Client Service Specialist

experience.

Skills

• An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively,

adaptability, initiative and use of tact and diplomacy to find common ground and achieve

winwin outcomes

• Strong mathematics and cash accounting skills

• Courteous and professional

• Excellent interpersonal skills

• Good oral and written communication abilities

• Able to handle all customer transactions including deposits transfers loan payments and

other duties as assigned

• Terrific customer service skills

• Strong reading comprehension and good computer skills for data and account entry

Work Experience

University Hospital Augusta, Georgia 30909

Registration Specialist

(09/2015-Current)

• Performs day-to-day administrative functions and general office duties including but not limited

to word processing, copying, filing, faxing, answering phones and data entry.

• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.

• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and

friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or

department(s). • Schedules patient flow to clinic based on predetermined appointment arrangements to allow the

clinic to serve an adequate number of patients as established by grant requirements. • When scheduling appointment, carefully screens patients for new address, new patient visit or

update registration and informs patient of adequate information that must be presented at time of visit.

• Adheres to all Clinic policies on safety and security; maintains restricted areas safe by

safeguarding keyless entry codes and computer system passwords in strict confidentiality.

• Must exercise utmost diplomacy and tact to provide excellent customer service for patients;

practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA

requirements.

• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized

and neat. • Informs patient of any existing balance noted in computer and request patient be prepare for any

payment due at time of visit. Verifies method of payment for service (MediCal, Medicare,

private insurance, private payee, Healthy Families, etc.) and collects data and/or payment as

appropriate. • Exercises problem-solving and conflict resolution skills when handling patient complaints;

refers patient complaints to appropriate designated personnel as needed. • Attends scheduled department staff and clinical meetings.

• Performs all duties and service in full compliance with TVHC’s Service Excellence Standards. Performs all duties in support of successful EHR/EPM implementation.

• Patient Care Technician

(08/2014-09/2015) • Handle irate patient

• Enter patients’ charges-billing, records data, collect patients co-payments or balances due on

accounts, and print bills.

• Perform a variety of clerical activities such as filing, retrieving and processing office materials.

• Provides administrative support to patient care units including visitor and telephone reception.

• Verifies patient by reading patient identification.

• Obtains blood specimens by performing venipuncture and finger sticks.

• Maintains specimen integrity by using aseptic technique, following department procedures;

observing isolation procedures.

• Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure

appropriate drug dose to collection time.

• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining

daily tallies of collections performed.

• Monitors glucose levels by performing bedside glucose tests; recording results; reporting results

to unit nurse-manager.

• Performs bleeding-times tests by entering results to the computer; notifying pathologist of

results falling outside normal ranges.

• Maintains quality results by following department procedures and testing schedule; recording

results in the quality-control log; identifying and reporting needed changes Assist with daily

patient care.

T Mobile Augusta, Georgia 30909

Customer Service Representative

(02/2013 -09/2014)

• Handle irate customers with concerns about past due accounts, billing disputes and other

financial service questions.

• Provided customers with technical support using maintenance procedures created with company

products.

• Wrote and kept accurate records of discussions and correspondence with customers.

• Learned about products and services and kept up to date with changes. Retention Specialist

(06/2013-01/2015)

• Coach and develop associates on how to utilize negotiation and problem solving skills in order

to ensure customer retention and loyalty.

• Creates customer satisfaction and loyalty through effective and timely resolution of a variety of

customer inquiries.

• Demonstrates positive and cooperative behavior with customers and coworkers

• Trained and coached team members to deliver a high standard of customer service

Teleperformance, Augusta, Georgia 30909

Customer Service Representative (05/2012-02/2013)

• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

• Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability.

Education

Strayer University Augusta, Georgia

Bachelor Business Administration

South Florence High Florence, South Carolina Diploma

References

Ozi Enwrom 770-601-5463

Ashley Brown 803-634-4877

Felicia Canez 762-728-0360