Kelly Thomas6314 Catalina Avenue Oak Forest, IL 60452T: (708) 860-7888 F: (708) 687-6785 E: kat061087@gmail.com

Objective To acquire a position in a company that will recognize and utilize my skills and abilities. My well-rounded work experience in customer service, my excellent leadership and organizational skills, and my educational background make me an ideal candidate. I am seeking a position in a company where I can utilize my experience and education to help the company meet and surpass its goals.

Skills *Proficient in Microsoft Office (Word, Power Point, Excel, Access) *Excellent verbal and written communication skills *Strong customer service and empathy skills *Extremely detail oriented and organized *Able to multi-task and work without micromanagement *Excellent team player as well as leader *Excellent recruiting, interviewing, and hiring skills *Fast learner with excellent decision making skills *Ability to work in a fast-paced environment *Excellent problem solving, analytical thinking, and conflict management/resolution skills

Experience Administrative Assistant of Human Resources September 2015- December 2015Aerotek- Chicago, IL. (May call as reference) Organized and maintained daily workflow through accurate and timely completion of tasks

o Created, updated, and managed drug and background test results of up to 300 contractors per month o Scheduled drug testso Input information and ran background checks of every potential employee o Ran I9 of every potential employeeo Lead Orientations for new hire’s (2x per day)o E-Procuremento Answered and directed incoming callso Read and directed incoming mail o Supported an office of 75+ employees with all administrative dutieso Worked with People Soft

Generated and distributed reports to ensure accuracy and compliance with employment authorization Worked directly with Account Managers to create reports outlining goals for each quarter Managed multiple responsibilities and tasks simultaneously, while providing high-quality customer service to both internal

and external customers Quickly learned new skills and continuously adapted to the changing needs of the business

Research/Administrative Assistant August 2014- May 2015Governors State University- University Park, IL. (May call as reference) Assisted primary investigators launch data collection to assess multicultural competence among school psychologists by:

o Collecting data on all the school psychologists in Illinois▪ Utilizing internet searches and direct contact with schools to identify school psychologists and their

contact information Developed marketing materials and off site recruitment efforts Managed project database and files on Microsoft Excel Attended weekly research meetings

o Contributed to Thesis discussionso Updated others on progresso Read and discussed the book “How to Write A Lot”o Received and contributed constructive criticism/ feedback

Attended professional development workshops Recruited and trained new research assistants on research procedures Maintained confidentiality and privacy of research data

Nanny June 2008- August 2013O’Connor Family- Chicago, IL. (May call as reference) Promoted language development skills through reading and storytelling Safely transported children to and from school, medical appointments, and extra curricular activities Worked with parents to develop and implement discipline programs to promote positive behavior Helped develop the family’s schedule to maintain household order Engaged in after-school activities including sports practice, homework, and tutoring in Math, Social Studies, and English Organized activities that enhanced children’s physical, emotional, and social well-being Modeled appropriate social behaviors and concern for others Maintained accurate daily records of children’s individual activities, behaviors, meals, and naps Promoted good behavior through positive reinforcement Sparked creativity and imagination by helping children discover new things each day Maintained a child-friendly environment with engaging activities and continuous access to the outdoors

Kelly Thomas6314 Catalina Avenue Oak Forest, IL 60452T: (708) 860-7888 F: (708) 687-6785 E: kat061087@gmail.com

Waitress/ Cocktail Server/ Bartender/Assistant Manager June 2005- July 2010 Damon’s Grill – Orland Park, IL. (Closed Down) Red Robin- Orland Park, IL. Toro De Fuego- Frankfort, IL. (Closed Down) Delivered exceptional service by greeting and serving customers in a timely, friendly manner Answered questions about menu selections and made recommendations when requested Effectively communicated with kitchen staff regarding customer dietary restrictions Regularly checked on guests to ensure satisfaction Managed closing duties, including restocking items and reconciliation of cash drawer Consistently adhered to quality expectations and standards Maintained a professional tone of voice and words at all times, including during peak rush hours Assisted in recruiting, hiring, and training of new employees

Supervisor/ Manager December 2007- November 2009 Libby Lu- Orland Park, IL. (Closed Down) Supervised employees, assisted customers, and handled sales simultaneously Verified daily all merchandising standards were maintained Worked as a team member to provide the highest level of service to customers Demonstrated that customers come first by serving them with a sense of urgency Shared product knowledge with customers while making personal recommendations Created strategies to develop and expand existing customer sales Placed special merchandise orders for customers Opened and closed the store and created staff assignments Exceeded targeted sales goals on a consistent basis Assisted in recruiting, hiring, and training of new employees

Education Governors State University, University Park, IL. May 2015Bachelor of Arts (B.A.) in Psychology GPA 4.0/4.0 (Graduated with High Honors- Summa Cum Laude)

Moraine Valley Community College, Palos Hills, IL. January 2005-2007

*References available upon request