RAM MANIMobile: +91- 9935475444 ~ E-mail: rammani.cs@gmail.com

Seeking senior level assignments in server management, Networking Operations and Technical Support with an organisation of repute

CAREER OVERVIEW

Technically Sophisticated Professional with over 7+ years experience in server Engineering, Networking, Technical Support / Troubleshooting & Client Servicing.

Presently associated with HCL Infotech Limited, Lucknow as Sr. Customer Engineer. Installation update and providing support of linux server, LVM, Apache web Server, mail, ftp ,dhcp,

LDAP, NX, Teamcentre, ERP, GroupWise . Adept in analyzing information system needs, evaluating end-user requirements, custom designing

solutions, troubleshooting for complex information systems management. A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure

development and technical support. Acting as an escalation gate to resolve critical issues of the team members. Team-based management style and excellent interpersonal and communication skills.

SKILL SET

Technical:Operating System: Windows (2000, 2003, 2008) Server, Red hat enterprise Linux 5, 6Networking Products: Installation and configuration LAN’s term, switches, hubs, Installation and

administration of LAN Workplace, Microsoft TCP/IP, Hardware Systems: Installation and Support of different type of Intel based servers (Net servers),

HP workstations, Raid Controllers, ACER Server, Intel based HP servers Blade server of IBM, HP AND HCL

Peripherals: Installation and Support of Plotter, High speed Printers, Line Printers, Network Printers, network print servers, Scanners, Modems, Terminal Servers, Hubs, Switches, Tape drives, Multi-Media, Hot Swap Disk Array, Raid Controllers .

Software & Packages: Installation of ERP, Teamcenter, GroupWise, oracle & SQL server and desktops. Server, Installation and configuration of DHCP Server, DNS Server, Antivirus Server.

ORGANISATIONAL SCAN

Since Nov’ 07: HCL Infosystems Limited, Lucknow as Customer Engineer

Key Deliverables: Project Management Ensuring application of & compliance with the company’s policies in admzinistration of IT Infrastructure /

Facilities after review of new hardware and accessories. Providing a common terminology leading to better communication and understanding of what needs to be

done, narrowing the gap between management and IT personnel that is based on international standards. Assessing IT requirements of the organisation in terms of software, hardware and other peripherals /

products. Attending day-to-day server hardware breakdowns; managing preventive maintenance of the high end

server by ensuring that hardware equipment functions smoothly as well as control movement of server equipment.

Networking Operations Handling the network infrastructure LAN/WAN, migration & configuration of network client workstations. Assisting in the design & implementation of the network and troubleshooting of LAN connectivity issues,

software and hardware; tracking problem, remediation scheduling and coordination.

System Engineering Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan. Responsible for user management/ server maintainers. Installing and configuring high end Server Operating Systems, & Hardware, etc.

Managing disk space, user profile creation and user rights management. Managing the overall administration of LAN & WAN system involving design of network layouts,

configuration and maintenance of web / servers, databases, network services and peripherals including routers/switches.

Assessing organisational requirements for security & implementing security software systems against various attacks; executing backup strategy, ensuring scheduled / unscheduled backups.

Technical Support/Troubleshooting Installing & configuring sever hardware and storage devices. Assigning user nodes to various devices installed and networked, handling allocation and protection of user

rights, as per company’s policies. Extending high-end technical support on various servers and ensuring high customer satisfaction. Managing customer service operations for rendering and achieving quality services. Providing value added customer services by attending to customer queries and issues.

Notable Attainment: Appreciated for giving best support in technical field & solving most challenging problems. Active member of the Technical Support Group, which assists other Engineers in resolving crucial &

complicated problems. Complete important project regarding State government IT infrastructure.

ACCDEMIC CREDENTIALSTechnical Qualification

Completed Three Years Diploma in Computer Science & engineering Feroz Gandhi Polytechnic Raebrely (Affiliated to U.P. Technical Board, Lucknow and recognized by AICTE) with aggregate 75%.

Educational Qualification

Graduate with Science C.S.J.M University Kanpur.

PERSONAL DOSSIER

Your detail REFER ANNEXTURE FOR PROJECT DETAILS

ANNEXUREProject Overview:Client: Defence Data Centre Meerut.Role: Data centre operation engineer Synopsis: The project aimed at installing, configuring and managing Linux server, LVM, Sambha, DNS, MAIL, Apache, YUM, Squid, and Providing data centre Infra support operation , server h/w issues, etc

Client: Hindustan Aeronautical Limited Kanpur. Role: Team Leader (Server Engineer) Synopsis: The project aimed at installing, configuring and managing Linux server, LVM, Sambha,

DNS, MAIL, Apache, YUM, Squid, Teamcentre, Database .

Client: STATE BANK OF INDIA ZONAL OFFICE KANPUR Role: Project Leader Synopsis: The project focussed on Payment & Support operation of SBI three hundred branches

under Kanpur zonal office. Maintaining Server, desktop, Printers LMP & Provide Remote support.

Client: ALMICO, KanpurRole: Site EngineerSynopsis: The project focussed on the installation & configuration of Domain, ERP, internet

explorer outlook, etc.