new supervisor guidebook - genesys works · 2019. 6. 25. · dear internship supervisor: on behalf...

SUPERVISORGUIDEBOOK

2016-2017 EDITION

Dear Internship Supervisor:

On behalf of the interns and staff of Genesys Works, thank you for providing this life-changing opportunity for young people in the Twin Cities. Our mission at Genesys Works is to enable economically disadvantaged high school students to enter and thrive in the economic mainstream by providing them the knowledge and work experience required to succeed as professionals. By welcoming a Genesys Works intern, you are doing more than supervising. You are joining a workplace movement focused on opening the doors of corporate employment to those who are rarely included.

Our program is unique. Most corporate internships are aimed at college students: ours is for high school seniors. Many internships are geared for high performers: our focus is on high potential. Internships are typically short in duration: ours is 12 months long. Many internships do not provide significant training: each of our interns has completed 140 hours of training in technical and professional skills before their first day of work. Internships often require extra management: we provide an internship coach to help make and manage the match.

This mission is only possible with caring, talented, and professional workplace supervisors. The purpose of this guidebook is to assist you as you begin working with your Genesys Works young professional. It outlines our program and provides tools for working with interns. It includes several new pages of tools specifically designed for your success. Our hope is that this guidebook, along with the continued support of the Genesys Works staff, will help you and your young professional have a wonderful, productive experience.

Welcome to the movement.

Joel Crandall Director of Corporate PartnershipsGenesys Works - Twin Cities

Genesys Works Supervisor Guidebook | Page 1

WELCOME TO GENESYS WORKS

Part One | Get to know Genesys WorksLearn more about Genesys Works, the students we serve, and what skills young professionals gain over the summer.Page 7..... Who we arePage 8..... How it worksPage 9..... Our class of 2016Page 10... What to expect from your intern

Part Two | Components of a successful internshipDiscover what it takes to successfully manage a high school intern and the steps to take throughout the year.Page 13.... Our model of supportPage 14.... How to be an awesome supervisorPage 15.... Year at a glancePage 16.... Policies

Part Three | Supervisor toolkitFrom day one to the end of the internship, use these resources to help manage and support your intern.Page 21.... Before your intern arrivesPage 22.... First days with your internPage 23.... Sample status reportPage 24.... Escalation processPage 25.... Sample action planPage 26.... Making the most of intern time

Online resources


TABLE OF CONTENTS

Visit genesysworks.org/twincities and click on the corporate partners tab for more supervisor resources and information.

table of contents coming soon

Genesys Works Client Guidebook | Page 5

PART ONE |GET TO KNOW GENESYS WORKS

WHO WE AREGenesys Works was founded in Houston in 2002 with the purpose of improving the prospects for low income high school students while introducing a new stream of diverse workers to corporate America.

A social enterprise emerged: train students in IT services needed in large companies and place them as outsourced talent under contract with corporate clients.

In 2008, Genesys Works launched a program in the Twin Cities that is rapidly expanding to serve the needs of more students and companies in the community.

In the summer of 2015, Genesys Works trained a diverse group of 296 Twin Cities high school seniors in the technical aspects of IT along with the professional skills necessary for success in a corporate environment.

Genesys Works offers compelling value to all it serves:

• Companies benefit from cost-effective support from capable and motivated young professionals.

• Students from challenged backgrounds benefit from a life-changing opportunity that puts them on a path towards a professional career.

• Our community benefits as we work to reduce the opportunity gap that exists in the Twin Cities.

1,039low-income students placed in internships

100%accepted to college

93%enrolled in college

75%graduated or still enrolled in college

learn more about our impact at genesysworks.org/twincities

summer training paid corporate internship

OUR IMPACT

Genesys Works supports students in three key areas:

Skills training Paid corporate internship College counseling



HOW IT WORKS

d Genesys Works

Corporate Partners

Outcomes

• Genesys Works recruits, trains, and qualifies high potential rising high school seniors from low-income backgrounds.

• Interns undergo intensive training during eight-week business technology and professional skills “boot camp.”

• Interns are matched to workplaces based on their performance during skills training, the geographic area where they live/ attend school, and the needs of our corporate partners.

• Genesys Works provides active ongoing support as young professionals work 20 hours per week during their senior year at partner companies.

• Identify entry level roles within their company as well as caring supervisors/mentors who can oversee interns’ work.

• Build on interns’ knowledge and skills by providing on-the-job training for the role.

• Work with the Genesys Works staff to maximize interns’ performance.

• Students gain skills, experience, and confidence in their futures while earning much needed family income.

• Companies have the opportunity to provide an important community service while receiving valued services.

• Earned income from client billings funds around 90% of our expenses, a powerful model for nonprofit self-sufficiency.

OUR CLASS OF 2016The target students for our internship program are what we call the “quiet middle.” This is the set of low income students who are on the vulnerable cusp of high school graduation and college attainment and who, with the right opportunity, motivation, and enhanced skills, could experience a permanently enhanced life trajectory.

We partner with school counselors, teachers, STEM coordinators, and other stakeholders to recruit qualified students for the program.

Hmong22%

African American

30%

Hispanic13%

Other

14%

Multiracial 4%Caucasian8%

African Imm

igrant

8%

A competitive program

1,098applicants

520interviewed

405accepted

305began summer training

250expected to earn jobs

A growing program

A diverse program

55% female

45% male

A program serving those in needstudents of color

Interns receiving free/reduced lunch

Am

erican Indian 1%

Yes82%

No 17%

Don’t Know 1%

92%2008 2009 2010 2011 2012 2013 2014 2015

Students in training Students placed

2016

WHAT TO EXPECT FROM YOUR INTERN

summer training paid corporate internship

summer training paid corporate internship college and career success

Genesys Works Client Guidebook | Page 10

Every Genesys Works young professional undergoes eight weeks of professional and technical skills training during the summer in preparation for their year-long internship. Training is held for four hours per day, five days per week at our downtown Saint Paul and Minneapolis training sites.

As outlined in the image below, students learn critical skills over the course of the summer that we believe will give them the potential to be successful members of your team. Here are a few of the skills that you can expect to see from your intern(s).

1. Express interest in exploring technology.

2. Arrive at work every day on time professionally dressed.

3. Take notes in both individual and group conversations with a specific focus on recording assignments or instructions they are given.

4. Ask questions when they do not understand assignments, instructions, or culture.

5. Complete assignments on time and communicate proactively if unable to meet any expectations.

Effective communication- Note taking- Presentations and speeches- Professional emails and calendaring using Outlook- Phone etiquette - Asking questions

Technical skills- Microsoft Office suite

- Windows 7- Laptop hardware- Basic networking

-Basic user security-Hands-on activities

Reliability & Dependability- Attendance and punctuality

- Deadlines and due dates-Time and task management

THE CONTRACT

WHAT IT TAKES TO BE INTERNSHIP READY

These are the attributes that all interns should be able to display on a regular basis in order to be placed in a corporate job:

Throughout the summer, students are evaluated on their ability to adhere to the Genesys Works contract (see below). As a workplace supervisor, you should feel confident in working with your Genesys Works Program Coordinator to hold your intern accountable to the five components of the contract.

summer training

summer training

PART TWO | COMPONENTS OF ASUCCESSFUL INTERNSHIP

OUR MODEL OF SUPPORT

Creating meaningful partnerships


InternProgr

am

Coord

inat

or

Supervisor

Often an internship is defined as a one-on-one relationship between a supervisor and his/her intern. Based on our desire to provide top-tier support for both interns and supervisors, our model of internships at Genesys Works is intentionally different.

We train and employ dedicated Program Coordinators whose primary task is to support you and your intern. Program Coordinators typically support a group of 18-22 students throughout skills training, the year-long internship, and the college process. Read below to learn more about the supervisor, intern, and Coordinator relationship.

To facilitate the relationship between students and supervisors, Program Coordinators will:

Engaged and supportive supervisors are key to intern satisfaction and success. We have found the greatest level of success with supervisors who commit to:

1. Meeting with their intern one-on-one at least twice per month.2. Providing interns with a staff member who is readily available to answer questions.3. Communicating openly with their Program Coordinator about both positive and negative aspects of an intern’s behavior.

See the Supervisor Toolkit for a sample status report template and more resources.

1. Be available at any time through email, phone conversation, or onsite visit to discuss challenges or successes.2. Schedule monthly meetings with supervisors throughout the year in order to receive regular feedback. 3. Meet with students monthly in the workplace and conduct two annual performance reviews for interns.4. Meet with students twice per month to work on college and career preparation and selection.

1. Express interest in exploring technology.2. Arrive at work every day on time professionally dressed.3. Take notes in both individual and group conversations with a specific focus on recording assignments or instructions they are given.4. Ask questions when they do not understand assignments, instructions, or culture.5. Complete assignments on time and communicate proactively if they are unable to meet any expectations.

Supervisor

Intern

Program Coordinator

These are the attributes that all interns should be able to display on a regular basis in a corporate job:

HOW TO BE AN AWESOME SUPERVISOR

We recognize that supervising a high school student in a corporate environment is a new endeavor for many, and we like to recognize our supervisors for the awesome work they do.

When we asked a few of our supervisors about what it takes to successfully manage a Genesys Works intern, we received three valuable pieces of advice:

1. The first few weeks of the internship are critical to your interns’ success. In the beginning of the internship, get to know each intern as an indvidual, and set aside extra time during check-ins to talk about things outside of work so that interns feel supported in all aspects of their lives.

Pro Tip: Take time to before your intern starts to set up at least two weeks’ worth of projects and/or trainings for them.

2. Help your intern(s) to feel like part of the team and understand the significance of the work they are doing. If interns understand the importance of the work they are doing, they will be more inspired to meet high expectations.

Pro Tip: Invite intern(s) to a larger team meeting or company-sponsored event. Even if they don’t directly contribute, exposure to the “big picture” will help them understand why their job is important.

3. Remind yourself that you’re managing high school students. Take things slowly and try to hone in on different learning styles.

Pro Tip: It’s great to give your intern(s) opportunities to learn new skills, but don’t shy away from assigning your intern a few repeatable tasks to help them achieve a sense of mastery and accomplishment.

For more pro tips, read our monthly Workplace Pulse e-newsletter. Ask your Program Coordinator if you have not yet been added to our mailing list.

“Don’t be afraid to connect with your interns on more than an employee level. You are here

to enrich them as a whole human being.”-Joe Juvland, American Public Media

“Let your interns do as much as they can and gain new skills throughout the year. Give

them a variety of work and learning experi-ences. Trust them to rise to the opportunity.”

–Mike Schoen, Ameriprise Financial

“It’s important to be patient and understand-ing, but also remember that interns are okay with taking and accepting critical feedback.”

– Keith Ilenda, Land O’ Lakes


YEAR AT A GLANCE

AugustAugust 16: Draft Day

Mid-to-late August: On the job training

HOLIDAY: Sept. 5

School begins

HOLIDAY: Jan. 1

New school semester begins

Students file taxes

Coordinators meet with interns to discuss performance feedback

Breaking Through Ceremony

May 1: Deadline for college selection

Interns discuss summer hours with supervisors and Coordinators

Summer hours begin

HOLIDAY: July 4

End of internship

On-the-job training for new class of interns

ACT test completed

Students begin applying to colleges and scholarships

Supervisors complete online performance reviews and discuss results with Coordinators

HOLIDAY: Nov. 24 & 25

Students file the FAFSA

Supervisors complete online performance reviews and discuss results with Coordinators

Students finish applying to colleges

Coordinators meet with interns to discuss performance feedback

Winter/holiday hours confirmed

HOLIDAY: Dec. 24 & 25

December

April

September

January

May

October

February

June/July August

November

March

Phase 1: Laying the foundation

Phase 2: Building skills

Phase 3: Refinement and proficiency

Support during the year• Monthly Coordinator/supervisor meetings: to help gather feedback, to provide updates, and to share best practices.

• Monthly Coordinator/intern meetings: to check in on interns’ well-being, to echo feedback passed along by supervisors, and to understand any concerns.

• Twice monthly supervisor/intern meetings: to foster an ongoing professional relationship, to check in about work being performed, and to look at the month ahead.

• Bi-annual performance reviews: to capture larger themes in interns’ development and to ensure high- performing interns are recognized and compensated accordingly.

• Program updates: the Workplace Team at Genesys Works will send updates and tools to supervisors as a means for continued engagement and learning. To find past resources and tools, please see: http://tinyurl.com/ hsyb6dn

POLICIES


Intern Work Schedule A typical work engagement lasts for 12 months, beginning before school starts in late August and extending through the following summer until the intern leaves for college. During the school year, interns typically work from 1 PM to 5 PM Monday through Friday (20 hours per week). Schedules may vary based on a negotiated result of communications between Genesys Works and the client, after taking into account client needs and intern availability.

Workplace Absence PolicyWe want our interns to demonstrate consistent reliability in their professional workplace with the understanding that high school students are in the process of learning responsibility. This may be the first time they are held to high attendence expectations. Our absence policy was developed to set clear standards for all interns to successsfully communicate when they will be at work.

• Each Genesys Works intern is permitted three absences per performance review period. This is a total of nine absences between August and May (not including Genesys Works holidays). These absences may be for illness, for school activities, or simply for a personal day.• Personal days must be approved by the Program Coordinator and workplace supervisor in advance. Interns will communicate as far in advance as possible. We recommend at least two weeks for scheduled time off.• In all instances, it is the responsibility of the intern to communicate either face-to-face or via phone with their Coordinator and their workplace supervisor about missing work.• Genesys Works reserves the right to remove interns from their internship after more than three missed days per performance review period, failure to log absence forms, or report absences to their workplace which is, in essence, a “no call-no show.”

Holidays/Non School Days We ask that supervisors and young professionals determine work hours when interns have the day off from school. Young professionals have the option of working their typical four-hour shift in the afternoon, changing their scheduled hours to work during the morning, or putting in a full eight-hour day. In general, most young professionals prefer to earn extra cash by working full days. We have also found that having young professionals work extra hours can be a tremendous benefit for companies as these days fall over holidays when full-time employees are requesting time off. In all circumstances, clients have the right to refuse interns’ requests for additional hours if they do not feel there is sufficient work to justify interns coming in.

BreaksThere is no set Genesys Works policy on the allotment of breaks for interns. Federal and state law does not require hourly employees to be given time for compensated breaks. Work with young professional(s) in the first few days of their internships to develop a regular pattern for breaks that is best to fit your workplace (i.e., take a 10 minute break at 3 PM every day and make sure you note this on your calendar so people coming by will know).

Some students may request a break during their work day to honor a religious commitment to daily prayer. While Genesys Works does not endorse the practice of any religious system, it is our policy to accommodate these requests as long as they are short in duration (10-15 minutes once during a shift), are responsibly used by the young professional, and do not conflict with the business needs of the organization.


POLICIES CONT.LunchesGenesys Works requests that if interns work a six-hour day or longer, they take a 30 minute unpaid lunch break. Though there are not legal mandates that require this, we feel that it is the best interest of young professionals to experience a balanced work day. The timing of these lunches can be determined by the supervisor or be given to the intern to decide.

Winter WeatherWe work to put the safety of our interns first. Many are relying on public transportation or inexperienced drivers to get them to your workplace. If interns feel like they are in danger from the weather, we encourage them to make alternative transportation arrangements, take their time in coming to work even if this will make them late, or (if necessary) not venture to their workplace.

Additionally:• If school is canceled due to inclement weather, interns are not required to go to work. These absences will not count towards their three personal days per review period.• If there is an emergency alert (email, text, call) that students can either request or subscribe to, please inform them of this. Note: if this message comes to a work email account, interns will often not receive this message before venturing to work. • If at any point you or the management at your company requests that they leave work early because of weather related concerns, they are to follow your instructions.

In all cases, it is the responsibility of the young professional to communicate proactively about any changes to their schedule with both their workplace supervisor and their Coordinator.

Summer Work HoursDuring the summer, clients have the option to have interns work a full day, up to eight hours. This is a great benefit for interns, as they are saving money in preparation for college. Summer hours will be determined in May based on intern performance, intern schedule, and client needs.

Client Company Property Most of our corporate partners assign company property to young professionals for use at work including tablets and computers. As a rule, Genesys Works requests that these items be left at the workplace rather than being taken home.

If you feel that there is a business purpose for young professionals taking company property home with them, Genesys Works requests that the client manager inform his/her Coordinator that the young professional has been given this property. In such instances, young professionals are required to sign documentation outlining the conditions for the use and return of company property. Genesys Works can provide this documentation or your organization’s standard documentation can also be used.

faqs and policies

summer training

summer training

PART THREE |SUPERVISOR TOOLKIT

BEFORE YOUR INTERN ARRIVESThe following list was created by Genesys Works supervisors to help guide you through the processs of onboard-ing an intern. Your company’s policies for onboarding my vary, and as a direct Genesys Works supervisor, you may or may not be responsible for all of the following steps. A good rule of thumb is to follow your company processes for onboarding any other contractor.

Procurement:[ ] Setup a workspace for your intern[ ] Procure a computer and set up internet access for intern’s everyday use[ ] Start the verification process for any software/ticketing system they may need access to

Security/Human Resources: [ ] Alert HR of intern’s start date according to your company protocol[ ] Start the process of getting interns security badges[ ] Understand any additional requirements for new hires (background checks, medical testing, etc)

[ ] Decide on a contact for invoice approvals[ ] Understand any requirements your company may have for internal time management or project tracking

[ ] If possible, identify a mentor for your intern[ ] Send emails to let your team know about intern start date[ ] Set up a time to watch GW videos as a team (Check out the GenesysTwinCities YouTube channel: http://tinyurl.com/zhkvtb5)

[ ] Identify intern’s direct manager (if not you) and who intern will report to if you are out of the office or busy [ ] Plan for the first two weeks (40 hours) of work, projects or trainings[ ] Make a preliminary list of skills and/or projects you hope your intern will learn or accomplish during the yearlong internship[ ] Set aside time for onboarding and training[ ] Set up time for weekly or bimonthly check-ins with your intern

[ ] Attend a supervisor training[ ] RSVP for you and your team for Draft Day (August 16th)

Training and Events

Payroll:

Team Communication:

Workload:


FIRST DAYS WITH YOUR INTERN

Logistics:

Get to know each other:

[ ] Tour the facility (bathrooms, break room, supervisor’s desk, etc.)[ ] Print key cards, badges, or any other access keys[ ] Show them their workstations

[ ] Learn about each other’s backgrounds (family, home, community) [ ] Learn about each other’s interests (hobbies, activities, favorite things) [ ] Learn about their favorite subjects in school[ ] Share your passions

Get to know the team:[ ] Introduce other coworkers[ ] Share what your team does and how it fits into the company’s big picture goals[ ] Share how your team best operates (preferred hours, meeting formats, communication style)[ ] Share how you will support them as a supervisor

Get to know responsibilities:[ ] Share what they will be doing[ ] Share how they will begin to learn their role (what does training look like?)[ ] Talk through your expectations[ ] Discuss what success looks like at your company

Tips for helping interns be successful:[ ] Ensure there is a certain level of repetition in job tasks to help your intern(s) gain a sense of mastery and accomplishment; new projects can be added as a way to further engage your intern(s) and reward them for a job well done[ ] Train your intern(s) on any job-specific programs or applications[ ] Train your intern(s) on your expectations about email responses, signatures, calendar invites, and meetings[ ] Provide coaching when a new task or project is introduced[ ] Provide regular feedback about performance (positive and areas for growth)[ ] Have conversations about life outside of work (college prep, high school experience, upcoming events in their personal life)[ ] Ensure they arrive on time every day, communicate appropriately, dress professionally, and show eagerness to learn new things

The first days of your young professional’s internship are critical to his/her success in the workplace. Use the checklist below to help guide you and your intern through the first several days of the internship.



SAMPLE STATUS REPORT

It is considered a Genesys Works best practice to have a one-on-one check in with your intern(s) every two weeks. In these meetings, it will help to maximize your time together by having your intern(s) come prepared to report out on what they are working on. Feel free to send this form out ahead of your meeting. Be prepared to lead the first few one-on-ones until interns feel comfortable and get a sense for the flow of the conversation.

Start End Start End

Were areas of your work were difficult or challenging? Why?

What additional support or resources do you need from your team members/supervisor?

Task Review

Complete?

Status Report

Accomplishments for the weekPlanned Current Status

(complete or incomplete)

TaskActual

Effort (Hrs)

Tasks to roll over

Reflections

Who to follow up withFor next week

Tasks requiring escalation Next Step?

Where did you see success or improvement in your work this week? Why?

What areas of your work do you want to improve?

Duration of Report:Genesys Works Intern:

Follow-up with

Supervisor

Missed accomplishments

Describe Error/Incompletion RemarksTask Fixed by (date)

ESCALATION PROCESS


Throughout the course of the year, interns will likely need reinforcement in addition to regular check-in meetings. Through our time in serving supervisors and interns in the workplace, we have determined an escalation process that we believe will help lead interns to a successful outcome.

Step one: Direct conversationIn many cases, interns who are not meeting expectations will benefit by receiving direct feedback from you. We encourage these conversations to be:• Immediate: Soon after the observed behavior or attitude is noted• Face-to-face: Young professionals receive in-person feedback throughout skills training and respond positively to this kind of interaction• Fact based: Specific, observed behaviors that need to be changed provide interns the right amount of information to process and make changes• Future focused: Frame the conversation in terms of wanting the best for your intern’s professional development and future career

Step two: Direct conversation with Program CoordinatorIn some cases, an initial conversation with an intern will need to be revisited if the same behavior is observed again. We encourage you to provide direct feedback to your intern and communicate this feedback with your Coordinator. By looping in your Coordinator, they will be able to provide additional accountability to interns and additional support to you as a supervisor.

Step three: Program Coordinator follow upWhen your Program Coordinator receives feedback from you about intern challenges or growth areas, they will work with you to plan a course of action. Depending on the situation and your preference, Coordinators will be available to help by:• Sending a reminder email or making a phone call to the intern• Stopping by the workplace to have a conversation• Planning a meeting with the intern outside of the workplace• Scheduling and facilitating a conversation between the intern, their supervisor, and Coordinator• Initiating an action plan (See page 25)

Step four: Action planIf a situation arises with an intern that either immediately or gradually escalates to a point where the intern might be in jeopardy of losing his/her internship, engage your Coordinator immediately in authoring an action plan.

Step five: RemovalIf a situation arises either through a singular action or through the escalation process that warrants an intern’s removal from the workplace, your Coordinator will take the lead in guiding this process. Steps include the following:• Confirmation of the final decision and process between the Coordinator and supervisor• Coordinator meets with intern off site or at the end of the work day to communicate the decision and collect company assets• Coordinator will return any assets and collect any of the intern’s personal items• Coordinator will communicate any accounting updates to our accounting department


SAMPLE ACTION PLANIf a situation arises with your intern that either immediately or gradually escalates to a point where the intern might be in jeopardy of losing his or her internship, engage your Program Coordinator immediately in authoring an action plan. Action plans work best when both the Coordinator and supervisor are on the same page, lead the conversation together, and send the same message to the intern about what specific expectations need to be met in order to keep the internship.

Intern Action Plan

I, ________________________________________, in order to be successful at Genesys Works, commit to completing the following objectives in the workplace, during program activities, and at school.

1. To ensure that I am showing my commitment to my work during meetings, I will: a. SLANT (Sit Up, Listen, Ask Questions, Nod, Take Notes). b. After the next three group meetings, share with my supervisor three questions, observations, or ideas raised in the meeting.

2. In order to improve the quality of my work, I will: a. Take detailed notes, with a focus on recording deadlines and specific instructions. b. Proactively ask follow-up questions if I don’t understand something.

3. To demonstrate my desire to be part of this team, I will: a. Initiate two relationship-building conversations with a coworker each week. b. Meet my project deadlines, so that I do not negatively affect my team’s work.

I know that I have the skills, ability, and desire to be successful in the professional world; and, I have committed myself to do the tasks above to help me be successful.

Intern Signature: ____________________________________________ Date: ____________________

Supervisor Signature: ________________________________________ Date: ____________________

We, the Genesys Works staff working with _______________ , pledge to support this young professional the best that we can in completing the listed objectives.

Signed: ___________________________________________________ Date: ______________________


10 things interns can do when they run out of tasks

If you find that there are short periods of time without consistent workflow for your intern(s), or if they are finishing projects ahead of deadlines, share this list below with them.

1. Slow down and do simple tasks really well: An important part of getting more work is doing the work that you have been given with high quality and completing it on time. Here are some good questions to ask yourself: Am I recording all of my deadlines in the same place? Am I meeting them? Am I double checking my work before I turn it in? Did I create a clear process that I could follow if I needed to come back to this task in two months?

2. Ask for feedback on how you are doing: Getting perspective from others on the quality and timeliness of your work is important. Have you asked your manager or coworkers how you are doing at getting things done well and on time?

3. Repeat a task that you have already learned to do: If you were trained to do a specific task and you realize that it has not been done for a while, volunteer to do it again. For example: a) You assisted your department with cleaning up their SharePoint site in September. It is now six weeks later and you notice that it is starting to get cluttered again. Ask your manager to see if you can clean it again. b) You made a phone list for the five peo-ple that work in your area. You notice that nobody else in your department has a list like this. Ask your manager if you can make a list for your whole department using the same process you followed before.

4. Ask your manager or co-workers if there is anything else you can help with: If you feel that you have done items 1-3 well, ask around if there are other tasks you can take on.

5. Volunteer to make a manual or update training materials: Do you remember when you started at your company and no documentation existed to help you learn how to do your job? Ask your manager if you could show off your Word or Excel skills by creating a training document.

6. Express gratitude: Have you written a thank you email to someone who has helped you at your job recently?

7. Clean your virtual workspace: Organize the desktop on your computer. Clean up your email inbox. Clean up the folders and saved items on your computer.

8. Clean your physical workspace: Are there papers that need to be sorted? Does your space have a nice clean appearance? Take a few minutes and do it now!

9. Company training online: Are there modules available to you that would help you with your current job (i.e., advanced Excel or Outlook trainings)? Ask your manager if you can access and complete these during down time.

10. Ask your manager about doing a career interest interview: Are there people at your company doing a job you think looks really cool? Ask your manager for permission to set up a one-on-one with them.

MAKING THE MOST OF INTERN TIME

For more supervisor resources and information, visit genesysworks.org/twincities and click the corporate partners tab. The site will be updated monthly with new content.

@genesysworkstc facebook.com/genesysworkstwincities

new supervisor guidebook - genesys works · 2019. 6. 25. · dear internship supervisor: on behalf...

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