new titles from jossey-bass business

Innovation, energy, empowerment, performance, success!

New Titles from

1 www.josseybass.com

Welcome to this catalogue of new titles by Jossey-Bass. For over 40 years Jossey-Bass has published cutting-edge books for executives, managers and leaders.

Written by the leading lights of the business world, Jossey-Bass books provide best practices in management, strategy, and leadership. Find the latest book from management guru Gary Hamel on page 2. For Manfred Kets De Vries’ popular On the Couch series see page 25, and for more from best-selling author Edgar Schein, see page 21.

To fi nd out more from our expert authors, go to www.josseybass.com/go/leadershipblog

ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 01Gary Hamel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 02Andy Boynton & Bill Fischer; Douglas Conant & Mette Norgaard . . . . . . . page 03Patrick Barwise & Seán Meehan . . . . . . . . . . . . . . . . . . . . . . . . . page 04Harry M. Jansen Kraemer Jr.; Stephen Lambert & Eli Holzman . . . . . . . . page 05Henry Chesbrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 06Frances Hesselbein; Warren Bennis & Patricia Ward Biederman . . . . . . . . page 07Christopher Bones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 08James M. Kouzes & Barry Z. Posner . . . . . . . . . . . . . . . . . . . . . . . page 09James M. Kouzes & Barry Z. Posner . . . . . . . . . . . . . . . . . . . . . . . page 10Jeffrey Cohn & Jay Moran; Chris Widener . . . . . . . . . . . . . . . . . . . . page 11Jeremy Hope, Dr Peter Bunce & Franz Röösli . . . . . . . . . . . . . . . . . . page 12Ram Charan, Stephen Drotter & Jim Noel. . . . . . . . . . . . . . . . . . . . page 13Stephen Drotter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 14David O. Renz; Edward E Lawler III & Christopher G. Worley . . . . . . . . . page 15John Hamm; Mike Thompson . . . . . . . . . . . . . . . . . . . . . . . . . . page 16Thomas O. Davenport & Stephen D. Harding; John Boudreau & Ravin Jesuthasan. . . . . . . . . . . . . . . . . . . . . . . . page 17Julian Birkinshaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 18Jane Bozarth; Jennifer Aakar& Andy Smith . . . . . . . . . . . . . . . . . . . page 19Claire Diaz-Ortis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 20Edgar H. Schein . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 21Steve Zaffron & Dave Logan . . . . . . . . . . . . . . . . . . . . . . . . . . . page 22Jacqueline Davies & Jeremy Kourdi . . . . . . . . . . . . . . . . . . . . . . . page 23Francis Cholle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 24Manfred Kets de Vries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 25Manfred Kets de Vries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 26John Wells; Stephen J. Carroll & Patrick C. Flood . . . . . . . . . . . . . . . . page 27Michael Burchell & Jennifer Robin. . . . . . . . . . . . . . . . . . . . . . . . page 28Peter Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 29Pippa Collett & William Fenton . . . . . . . . . . . . . . . . . . . . . . . . . page 30Stephen Denning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 31

John Wiley & Sons Ltd •The Atrium •Southern Gate •Chichester •P019 8SQ •

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2www.garyhamel.com

What Matters NowHow to Future-Proof Your Company and Other Essential Advice from the World’s Leading Authority on Management

Gary HamelIn this, the latest business bible from infl uential global management guru Gary Hamel, the man Fortune called “The world’s leading expert on business strategy”, the author asserts that the only thing a leader can be sure of in the current fractured environment is that what worked yesterday is unlikely to work today, let alone tomorrow.

If ever there was a need for fundamentally new thinking about values, competition, leadership, organisation talent, and how these things are directly tied to management, it is now. This indispensable book outlines a clear approach for leaders everywhere who are eager to move ahead, rethink their business, their management, and how they lead.

Managers cannot afford to overlook this critical insight from the leading light of the business world.

• Includes cutting-edge examples.

• Explains how to move from defence to offence, reverse the tide of commoditisation, and out-run change.

• Tackles how to effectively hack management, capture the moral high ground, and foster extraordinary contribution.

• Written by one of the world’s most prescient management experts and the acclaimed author of The Future of Management.

About the AuthorThe Wall Street Journal recently ranked Gary Hamel as the world’s most infl uential business thinker, and Fortune has called him “the world’s leading expert on business strategy.” For the last three years, Gary has also topped Executive Excellence magazine’s annual ranking of the most sought after management speakers. His landmark books Leading the Revolution and Competing for the Future have appeared on every management bestseller list and have been translated into more than 20 languages. His business book, The Future of Management, was selected by Amazon.com as the best business book of 2007. He has authored 15 articles for the Harvard Business Review and is the most reprinted author in HBR’s history. He has also written for the Wall Street Journal, Fortune, The Financial Times and many others. Gary is a Fellow of the World Economic Forum and the Strategic Management Society and has a PhD from the Ross School of Business at the University of Michigan. He has also been on the faculty of the London Business School since 1983.

£17.99 / €21.60 / $26.95 • 280 pages • Hardback • 978-1-118-12082-8

http://eu.wiley.com/WileyCDA/WileyTitle/productCd-1118120825.html

http://www.garyhamel.com/


The Idea HunterHow to Find the Best Ideas and Make them Happen Andy Boynton & Bill Fischer The Idea Hunter dispels the myth that the only worthwhile idea is a thoroughly original one and instead encourages business professionals to look for great ideas all around them, all the time. Idea Hunters understand that valuable ideas are already out there, waiting to be found - and not just in the usual places. This insightful text:

• Reveals how to seek out and select the ideas that best serve your purposes and goals and defi ne who you are, as a professional.

• Offers practical tips on how to master the everyday habits of an Idea Hunter, which include cultivating great conversations.

• Includes case studies of successful Idea Hunters such as Warren Buffet, Walt Disney, Thomas Edison & Mary Kay Ash, and stories from thriving "idea" companies such as Twitter and Pixar Animation Studios.

Review“The Idea Hunter is unique. It’s about curiosity, agility and perpetually hunting for better ideas. It’s a must read for anyone who wants to compete and collaborate more effectively each and every day.”

- Greg Brown, President & CEO, Motorola Solutions.

£17.99 / €20.80 / $25.95 • 192 pages • Hardback • 978-0-470-76776-4

TouchPointsCreating Powerful Leadership Connections in the Smallest of Moments Douglas Conant, Mette NorgaardThis inspirational book teaches leaders to value interruptions or “TouchPoints” as opportunities to increase their impact and promote their organisation’s strategy, values, purpose, and agenda. The book suggests that the most powerful and long-lasting effects of skilled leadership take place in informal moments, not the formal, scripted, and often elaborately staged presentations where leaders attempt to inspire their employees, shareholders, and customers.

• Contains previously untold stories from Douglas’ tenure as CEO of Campbell Soup Company and Mette’s vast consulting experience.

• Authors use examples of their experience to show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time.

• Shows readers how to develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands.

About the authorsAndy Boynton is the Dean of the Carroll School of Management, at Boston College. He was a Professor of Strategic Leadership at IMD in Lausanne Switzerland, where he created and directed IMD’s highly rated global Executive MBA program.

Bill Fischer is a consultant and professor of executive development at IMD, a leading global business school in Lausanne, Switzerland. He was Dean and President of the China-Europe International Business School, in Shanghai, China.

About the AuthorsDouglas Conant is President and CEO of Campbell Soup Company where he has reversed a precipitous decline in market value and employee engagement. Previously President of the Nabisco Foods Company he presided over fi ve years of double-digit earnings growth. He also held management positions at Kraft and General Mills. He has degrees from Northwestern University and the J.L. Kellogg School of Management.

Mette Norgaard is an expert on strategic leadership and organisational learning and works with executive teams around the world to create distinct learning solutions that advance their companies’ strategies. Previously a top consultant for the FranklinCovey organisation she is author of The Ugly Duckling Goes to Work (Amacom) and has degrees from Fielding Graduate University and California Lutheran University.

£17.99 / €21.60 / $26.95 • 208 pages • Hardback • 978-1-118-00435-7



4www.beyond-the-familiar.com

Beyond the FamiliarLong-Term Growth through Customer Focus and Innovation

Patrick Barwise & Seán MeehanIn Beyond the Familiar Patrick Barwise & Seán Meehan explore how to achieve profi table, market-leading organic growth over the long term. Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profi table, market-leading organic growth. In this informative book for business leaders the authors identify fi ve key steps using their framework for success.

Beyond the Familiar offers a practical framework to help companies achieve long-term organic profi t growth. It focuses on actionable customer insights fl owing freely through the business and ultimately leading to consistently great customer solutions and experiences and a strong brand.

Their argument may sound obvious, but it runs counter to the fashionable claim that the starting-point for business success should be to fi nd a ‘blue-sky’, ‘out-of-the-box’ breakthrough innovation. Patrick and Seán use many compelling cases to illustrate how managers can fi nd ways within their existing network and organisation to achieve long term growth.

• Patrick Barwise and Seán Meehan are senior professors at the London Business School and IMD, respectively.

• Provides advice on how to drive the market by innovating beyond the familiar.

• Uses many compelling cases to illustrate how managers can fi nd ways within their existing network and organisation to achieve long term growth.

• The authors identify fi ve key steps using their framework for success.

Review‘…very much a practical guide… sets out methods of achieving the Holy Grail of consistent growth.’

- Business Life, May 2011.

About the AuthorPatrick Barwise is Emeritus Professor of Management and Marketing at the London Business School and Chairman of Which?, the UK’s leading consumer organisation.

Seán Meehan is the Martin Hilti Professor of Marketing and Change Management at IMD in Lausanne, Switzerland.

£17.99 / €21.60 / $29.95 • 184 pages • Hardback • 978-0-470-97631-9



From Values to ActionThe Four Principles of Values-Based LeadershipHarry M. Jansen Kraemer Jr.In this inspirational book, Harry M. Jansen Kraemer Jr. asserts that in today’s economic and political climate and as the global economy becomes even more competitive, organisations will turn to values-based leaders who, in “doing the right thing,” deliver outstanding and lasting results.

Harry discusses his own leadership tenure at Baxter, fi rst as CFO and then as CEO and Chairman, during which the company experienced meteoric growth, and faced a crisis during 2001 when fi fty-three people died following kidney dialysis using Baxter blood fi lters. Harry was hailed for his response to the crisis during which he told the truth, took responsibility for the incident, publicly apologised and quickly recalled the fi lters at a huge fi nancial loss. How he handled the crisis had a lasting effect on Baxter’s relationship with doctors and patients, employees, and shareholders.

• Offers a framework for adopting the principles of values-based leadership—self-refl ection, balance, true self-confi dence, and genuine humility—to lead organisations effectively.

• Explains how executives can apply this values-based leadership to lead their organisations effectively and make them "leaders" and beacons of lasting value in the world.

• Harry’s book comes at a critical time when true leadership in every facet of society is desperately needed.

Undercover BossInside the TV Phenomenon that is Changing Bosses and Employees EverywhereStephen Lambert & Eli HolzmanFrom the show creators and executive producers of the popular CBS television series (38.5 million viewers on its debut airing) Undercover Boss, comes this fascinating guide for anyone who’s ever been a boss, or who’s ever had one. The book features all-new interviews and insights with the bosses and employees of the nine businesses featured on Season 1 of the show, as well as producers’ notes on what you didn’t see behind the scenes.

• Contains an appendix showing how to become an undercover boss in your own organisation.

• Includes insights from journalists, business leaders and academics concerning the show’s popularity and the positive effect on business that can result from an engaged workforce, informed management, and optimised communication from the factory line all the way to the boardroom.

• Featuring interviews and insights with the bosses and employees of the nine businesses featured on Season 1 of the show including: Coby Brooks – President and CEO, Hooters of America, Joe DePinto – President and CEO, 7-Eleven and Dave Rife – Owner, White Castle.

About the AuthorStephen Lambert, Chief Executive of Studio Lambert, is one of Britain’s best known creative TV executives, creator of Faking It, Secret Millionaire, Wife Swap, and Undercover Boss, which he produced for Channel 4 in the UK and for CBS in the United States. Stephen was the Chief Creative Offi cer of RDF Media Group.

Eli Holzman founded the U.S. arm of British production company, Studio Lambert, where he launched and executively produced Undercover Boss. He began his career at Miramax Films in New York.

£16.99 / €20.00 / $24.95 • 272 pages • Hardback • 978-0-470-91600-1

£18.99 / €22.40 / $27.95 • 224 pages • Hardback • 978-0-470-88125-5

About the AuthorHarry M. Jansen Kraemer Jr. is a professor of management and strategy at Northwestern University’s Kellogg School of Management. He is also an executive partner with Madison Dearborn Partners (MDP), one of the largest private equity fi rms. Harry is the former chairman and chief executive offi cer of Baxter International Inc., a multi-billion global healthcare company. A recognised expert in values-based leadership, Harry has written and spoken widely on the topic. He was voted the Kellogg School Professor of the Year in 2008.



6www.openinnovation.net

Open Services InnovationRethinking Your Business to Grow and Compete in a New Era

Henry ChesbroughOpen Services Innovation offers a new approach that demonstrates how open innovation combined with a services approach to business is an effective and powerful way to grow and compete in our increasingly services-driven economy. Henry shows how companies in any industry can make the critical shift from product to service-centric thinking, from closed to open innovation where co-creating with customers enables sustainable business models that drive continuous value creation for customers. He maps out a strategic approach and proven framework that any individual, business unit, company, or industry can put to work for renewed growth and profi ts. The book includes guidance and compelling examples for small and large companies, services businesses, and emerging economies, as well as a path forward for the innovation industry.

• Offers a competitive strategy and approach to business for today’s services-based economy.

• Establishes that the future prosperity of companies comes from a progressive shift to a largely services-based economy, driven by continued innovation.

• Provides more than anecdotal material on how we must now view industries less as manufacturers and more as platforms for services. He leads us to examine industries in different ways, e.g. it’s one thing to think of the automobile as a means for transportation, it’s another to think of it as a delivery method for providing transportation services over a life time.

Henry’s fi rst book pioneered innovation practices and has evolved into the foundation for many market leading companies around the world like Philips, Sony, Samsung, and the Tata Group which now have internal departments focused on open innovation activities with executive positions titled Manager, Director or even Vice President of Open Innovation. The open innovation approach is now driving innovation in industries as varied as consumer products (P&G, Kraft, Clorox), information technology (Apple, Cisco, IBM), chemicals (Air Products, Dow, Dupont) and even entertainment (the alternative rock band Radiohead) and restaurants (Chez Panisse, El Bulli).

Review‘…looks beyond product and technological platforms to a world where consumer-facing services provide the strategy for high-value, high-growth employment.’ - Guardian.co.uk, February 2011.

About the AuthorHenry Chesbrough is Professor and Executive Director of the Center for Open Innovation at the Haas School of Business at the University of California, Berkeley and widely recognised as “the father of open innovation.” Previously, he was a professor at the Harvard Business School. His book Open Innovation was named Best Business Book by Strategy + Business magazine, and the best book on innovation on NPR’s All Things Considered. His second book, Open Business Models, was named one of the 10 best business books by BusinessWeek, and Scientifi c American rated him as one of its Top 50 business and technology leaders.

£23.99 / €28.00 / $34.95 • 256 pages • Hardback • 978-0-470-90574-6



My Life in LeadershipThe Journey and Lessons Learned Along the WayFrances Hesselbein In this autobiographical guide for leaders, Frances Hesselbein traces her development as a leader; from her youth in the hills of western Pennsylvania, to her professional journey with the Girl Scouts of the USA where she went from troop leader to transformational CEO, to how Peter Drucker handpicked her to found and lead the Drucker Foundation which she later transitioned to the Leader to Leader Institute, to the day she received the Presidential Medal of Freedom.

This inspirational book also includes stories about her world travels to deliver her message of leadership, as well as what she has learned from distinguished leaders such as: Peter Drucker, John Gardner, Max DePree, Presidents Clinton and Reagan, General Eric Shinseki, Jim Collins, Warren Bennis and Marshall Goldsmith.

• Reveals the principles that have served and guided her throughout her life.

• Delivers key leadership lessons applicable to leaders in every walk of life.

• Reveals the author's personal and professional stumbling blocks and triumphs as one of America’s foremost non-profi t leaders.

Review“Frances Hesselbein is one of the most visionary leaders I have met during my military career - on or off the battlefi eld.”

- Lloyd J. Austin III, General, United States Army

Still SurprisedA Memoir of a Life in LeadershipWarren Bennis & Patricia Ward BiedermanStill Surprised is the fascinating autobiography of the founding father of the modern leadership movement, Warren Bennis. Filled with insights about the successes and failures from his life and career, this informative book traces his life from Jewish child in a gentile town in the 30’s, to young army recruit in the Battle of the Bulge, to a college student in one of the fi rst progressive precursors to the civil rights movement, to a patient undergoing daily psychoanalysis for fi ve years, and later a university provost during the Vietnam protests.

• Filled with insights about many of the people who helped (and hindered) him along the way. Characters include Douglas MacGregor, Abraham Maslow, Timothy Leary, Werner Erhard, Ayn Rand, Nathaniel Branden, Ann Landers, Peter Drucker, Tom Peters and many more.

• Contains approximately 15 - 20 previously unpublished photos from Warren’s personal collection, showing him with Ronald Reagan, Ann Landers and Colin Powell, among others.

Review‘A classic American success story… modest in both scope and tone… very entertaining’.

The Economist, August 2010.

£18.99 / €22.40 / $27.95 • 256 pages • Hardback • 978-0-470-90573-9

£18.99 / €22.40 / $27.95 • 272 pages • Hardback • 978-0-470-43238-9

About the AuthorFrances Hesselbein is the founding President and CEO of the Leader to Leader Institute. Named the “Best Nonprofi t Manager in America” by Fortune magazine, she serves on many non-profi t and corporate boards and has won numerous awards including America’s highest civilian honour, the Presidential Medal of Freedom.

About the AuthorWarren Bennis is University Professor and Distinguished Professor of Business Administration and Founding Chairman of The Leadership Institute at USC, organisational consultant and author who is widely regarded as the pioneer of the contemporary fi eld of leadership. The Financial Times recently named his classic book Leaders one of the top 50 books of all time. Bennis is the go-to person for the media, academia and the popular reader on all things relating to leadership.



8www.josseybass.com

The Cult of the LeaderA Manifesto for More Authentic Business

Christopher BonesIn his provocative new book Christopher Bones asserts that the real meaning of leadership is becoming increasingly obscure. Leaders are defi ned in terms of how they seem, not their judgment and what they’re able to do. The result has been the failure of leadership at a time when the world needs all the good leaders we can fi nd.

In The Cult of the Leader Bones argues that in order to rebuild trust and confi dence, we need to redefi ne talent, revalue experience and reconsider remuneration. Only by doing this, will we come to a realistic appreciation of what leaders can and can’t do.

New leadership books are published all the time, with suggestions and theories about how to be an authentic leader, how to lead with emotional intelligence, creating followership etc. Yet there is a growing movement suggesting that such a focus on leadership at the expense of day-to-day management is wrong and has led business in the wrong direction. Stefan Stern, the FT’s former management writer, has been an advocate of these ideas for some time, and Jo Owen also increasingly argues along these lines.

As yet, there is no book currently on the market which looks more critically at the way that leadership is treated in business than The Cult of the Leader.

• More than just a critique, Chris’ recommendations about talent, education and remuneration have real practical use.

• This groundbreaking book fi lls a real gap in the market by taking a critical stance on leadership.

• Chris Bones is a well respected media commentator on business issues who has written a popular column for HR Magazine since 2003, and speaks regularly at international conferences on HR strategy. His articles have been published in the FT, the Times, the Daily Telegraph and the Economist.

• Offers a practical way forward for leaders in the 21st century.

Review‘…explains how to build a structure without over-complicating it… a must for those trying to build an organisation that works.’ - Management Today, January 2011.

About the authorChris Bones is currently the Professor of Creativity and Leadership at Manchester Business School. He is the former Dean of Henley Business School. Prior to this he was the Group Organisation Effectiveness and Development Director at Cadbury Schweppes, where he held various senior roles over the course of a decade. In his 22 years in business, Chris has also worked for Shell and Diageo.

£18.99 / €22.80 / $29.95 • 296 pages • Hardback • 978-0-470-66604-3



The Truth about LeadershipThe No-fads, Heart-of-the-Matter Facts You Need to Know

James M. Kouzes & Barry Z. PosnerNow more relevant than ever, The Truth about Leadership offers a fresh look at what it means to lead from two of the biggest names in leadership. In these turbulent times leaders need to move beyond pessimistic predictions, trendy fads, and simplistic solutions. They need to turn to what’s real and what’s proven. In this hotly anticipated new book the authors reveal ten time-tested truths that show what every leader must know, the questions they must be prepared to answer, and the real-world issues they will likely face.

This invaluable book:

• Is based on thirty years of research, more than one million responses to James and Barry’s leadership assessment, and the questions people most want leaders to answer.

• Explores the fundamental, enduring truths of leadership that hold constant regardless of context or circumstance - leaders make a difference, credibility, values, trust, leading by example, heart, and more.

• Drawing from cases spanning three generations of leaders from around the world, this is a book leaders can use to do their real and necessary work - bringing about the essential changes that will renew organisations and communities.

• Written by the award-winning authors of The Leadership Challenge, a franchise that has helped people discover and develop their leadership potential based on the premise that everyone has a potential leader within, and with practice, can get better at it.

Review“This book cuts through the clutter and reminds us of what really matters. The introduction alone is worth the price of the book.” - PATRICK LENCIONI, president, The Table Group, and author of The Five Dysfunctions of a Team.

About the AuthorsJames M. Kouzes is the Dean’s Executive Professor of Leadership, Leavey School of Business at Santa Clara University and one of the leading executive educators in the United States.

Barry Z. Posner is Professor of Leadership at Santa Clara University, where he served as Dean of the Leavey School of Business for 12 years (1996-2009). Both live in the San Francisco Bay area.

Together they are the bestselling authors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encouraging the Heart, and The Leadership Challenge Workbook, and over a dozen other books on leadership. They also developed the acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars on the subjects of leadership and leadership development.

£16.99 / €20.00 / $24.95 • 224 pages • Hardback • 978-0-470-63354-0

biggest names in leadership. In these turbulent times leaders

About About


http://www.youtube.com/watch?v=yiAtoO61C_w

10www.josseybass.com

CredibilityHow Leaders Gain and Lose It, Why People Demand It, 2nd Edition

James M. Kouzes & Barry Z. PosnerIn the 2nd Edition of this best-selling book the authors show readers the fundamental importance of credibility for building personal and organisational success. As the world falls deeper into economic downturns and warfare, the question of credibility (how leaders gain and lose it) is more important than ever. Building on their research from The Leadership Challenge, James Kouzes and Barry Posner explore in Credibility why leadership is above all a relationship, with credibility as the cornerstone, and why leaders must “Say what you mean and mean what you say.”

This fi rst full revision of the book since its initial publication in 1993 features new case studies from around the world, fully updated data and research, and a streamlined format. Written by the premier leadership experts working today, Credibility:

• Reveals the six key disciplines and related practices that strengthen a leader's capacity for developing and sustaining credibility.

• Provides rich global examples of real managers in action.

• Includes updates to the applications and research.

• Features new cases from around the world.

• Explains how leaders can encourage greater initiative, risk-taking, and productivity by demonstrating trust in employees and resolving confl icts on the basis of principles, not positions.

£18.99 / €22.40 / $27.95 • 272 pages • Hardback • 978-0-470-65171-1

About the AuthorsJames M. Kouzes is the Dean’s Executive Professor of Leadership, Leavey School of Business at Santa Clara University and one of the leading executive educators in the United States.

Barry Z. Posner is Professor of Leadership at Santa Clara University, where he served as dean of the Leavey School of Business for 12 years (1996-2009). Both live in the San Francisco Bay area. Together they are the bestselling authors of � e Leadership Challenge, A Leader’s Legacy, Credibility, Encouraging the Heart, and � e Leadership Challenge Workbook, and over a dozen other books on leadership. They also developed the acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars on the subjects of leadership and leadership development.


http://www.youtube.com/watch?v=2Pz8f36OEGw


Why Are We Bad at Picking Good Leaders? A Better Way to Evaluate Leadership Potential Jeffrey Cohn & Jay MoranIn this insightful new book the authors suggest that rather than asking why leaders are failing, we need to ask, “Why aren’t we choosing better leaders?” Most of our leaders look good on paper—they have charisma, credentials, and confi dence—yet they lack the real qualities that are necessary to succeed. Revealing seven essential attributes of all great leaders, Jeffrey and Jay offer a fresh and powerful evaluation technique anyone can use to assess leader potential.

• Dynamic, fi rst-hand accounts from the business world, entertainment, sports, politics, education, and philanthropy on how top organisations fi nd and choose the best talent.

• Offers multiple ways to evaluate leaders, and how these 7 leadership attributes combine to create the best (and worst) in leaders.

• Features interviews with Jeff Bezos, CEO of Amazon; Scott Davis, CEO of UPS; Peter Loscher, CEO of Siemens; Hollywood movie directors, and many others.

• Shows how great leaders can be spotted and why they succeed.

Leadership RulesHow to Become the Leader You Want to BeChris Widener This instructive book from bestselling author Chris Widener follows down-cast protagonist Mike Keller who, recently separated from his wife and demoted at work, must relocate to a rural factory-town in Texas. There, Mike encounters the deep-rooted traditions of Texas high school football, and in the process learns everything business school didn’t teach him about leadership from the most infl uential man in town - the local high school football coach.

• Highlights the Four Rules of Leadership: You Get What You Expect, You Get What You Model, You Get What You Reward, and You Get What You Work For.

• Advises readers, in an accessible teaching style, on how to tailor the Rules to their own circumstances.

• Includes refl ection questions as a tool to guide readers in enriching their work life, family relationships, and social interactions.

Review“The reader will savor time tested principles of leadership by example. This is a must read in the arsenal of any aspiring leader!”

- David Humphrey, President, ILD Global

£18.99 / €22.40 / $27.95 • 288 pages • Hardback • 978-0-470-60194-5

About the AuthorsJeffrey Cohn is an advisor to CEOs and Boards around the world; a public speaker; and an expert in succession planning, assessment and leadership development. He was previously a Research Fellow at the Harvard Business School; Director of Research at the Chief Executive Leadership Institute (Yale); and Director at the Law & Economics Consulting Group.

Jay Moran is a leading succession planning expert, an executive coach, and a professor of leadership and international business at IES Barcelona and Saint Louis University. He was formally at the CEO Leadership Institute at Yale.

£12.99 / €15.20 / $18.95 • 176 pages • Hardback • 978-0-470-91472-4

About the authorAuthor of best-seller The Angel Inside Chris Widener is a featured columnist for SUCCESS Magazine and is considered by many to be the leader of the new generation of leadership and personal development experts.



12www.leaders-dilemma.com

The Leader’s DilemmaHow to Build an Empowered and Adaptive Organisation Without Losing Control

Jeremy Hope, Dr Peter Bunce, Franz RöösliMany leaders realize that in today’s economy it will no longer be the smart highly paid people in the corporate centre that drive success. Instead it will come from harnessing the knowledge and creativity of all their people, especially those that work at the interface between the organisation and its customers.

This book is about rethinking how we manage organisations in a post-industrial, post credit crunch world where innovative management models represent the only remaining source of sustainable competitive advantage. Above all The Leader’s Dilemma is about learning how to change business - based on best practice and innovation drawn from leaders world-wide who have built and managed successful organisations.

In this practical book the authors set out an executive guide to building a new management model based on eight key change management issues: 1. Governance: From rules and budgets to purpose and values, 2. Success: From fi xed targets to relative improvement, 3. Organisation: From centralised functions to customer-oriented teams, 4. Accountability: From narrow targets to holistic success criteria, 5. Trust: From central control to local autonomy, 6. Transparency: From closed information to open book management, 7. Rewards: From individual incentives to team-based reward and 8. Risk: From complying with rules to understanding pressure points.

The Leader’s Dilemma:

• Includes case studies and interviews.

• Offers advice based on best practice and innovation drawn from leaders world-wide who have built and managed successful organisations.

• Provides an accessible guide to building a fl exible organisation with the power to respond rapidly to the market.

Review“In The Leader’s Dilemma, Hope, Bunce and Röösli radically re-defi ne the core principles of management - including accountability, goals, rewards, planning and coordination - to bring management into the 21st century.” - Dr Jules Goddard, Research Fellow, MLab,

London Business School

£19.99 / €24.00 / $32.50 • 344 pages • Hardback • 978-1-119-97000-2

About the AuthorsJeremy Hope is the renowned author of management books, Beyond Budgeting (2003) (co-authored with Robin Fraser), Re-inventing the CFO (2006), Transforming the Bottom Line (1995) and Competing in the Third Wave (1997). He has given many keynote speeches at major conferences on performance management topics. He is currently research director of the Beyond Budgeting Round Table (BBRT), an organisation dedicated to helping fi rms improve their performance management processes.

Peter Bunce is a Director of the Beyond Budgeting Round Table. Prior to this Peter managed several research programs for the Consortium for Advanced Manufacturing International (CAM-I) relating to cost management, computer-aided process planning, geometric modelling and next generation manufacturing systems.

Franz Röösli is the Beyond Budgeting Round Table Director for the German-speaking countries (BBRT DACH). He is Professor for Controlling and Management Processes at the University of Applied Sciences Northwestern Switzerland (FHNW).



The Leadership PipelineHow to Build the Leadership Powered Company, 2nd Edition

Ram Charan, Stephen Drotter, Jim NoelThis updated and revised version of the bestselling The Leadership Pipeline is a critical resource for how companies can grow leaders from the inside. In business, leadership at every level is a requisite for company survival. Yet the leadership pipeline – the internal strategy to grow leaders – in many companies is dry or nonexistent. Drawing on their experiences at many Fortune 500 companies, the authors show how organisations can develop leadership at every level by identifying future leaders, assessing their corporate confi dence, planning their development, and measuring their results.

Ram, Stephen & Jim integrate the leadership development process with a succession planning process for a proven system that enables companies to constantly renew their pipeline without having to overspend for outside talent. Their comprehensive breakdown of the six primary leadership transitions in the pipeline apply to almost any company structure.

• Chapters each have new "Observations from the Field Sections" with updates to the model, new stories and additional advice and a "Frequently Asked Questions" section.

• Contains approximately 65 new pages of material.

• Contains an additional "Frequently Asked Questions" section to the end of each chapter.

• Recognised as a key tool that the leading companies have used to achieve success.

About the AuthorsRam Charan is an adviser to many of the world’s top CEOs and corporate directors. He is author or co-author of 16 books including the New York Times bestseller Execution. He has also taught at Wharton, the Kellogg School of Management, and GE’s Leadership Center. He has degrees from Harvard Business School and is based in Dallas.

Stephen Drotter is CEO of Drotter Human Resources, which specializes in OD, leadership development and succession. He was one of the original designers of GE’s succession planning process and was also a VP at INA Corporation. His clients include AmEx, Anheuser-Busch, Chase, Citicorp, CIGNA, GE, IBM, Kraft, Marriott, Merck and Novartis. He has a degree from Amherst.

Jim Noel is an independent consultant and leadership coach who assists companies in the selection, assessment, and development of key leadership teams. He is the former Manager of Executive Education and Leadership Effectiveness at GE’s famed Leadership Institute in Crotonville, New York, and later Citibank’s Vice President of Executive Development.

£19.99 / €24.00 / $29.95 • 352 pages • Hardback • 978-0-470-89456-9



The Performance PipelineGetting the Right Performance At Every Level of Leadership

Stephen DrotterThe Performance Pipeline gives leaders in any industry an advantage over the competition by defi ning the results required at each organisational level to sustain business success.

It’s not enough to build a company full of people with leadership skills. The Performance Pipeline digs deep into the real work of executing business results at each leadership layer. From the co-author of best-selling The Leadership Pipeline, this timely and groundbreaking book helps leaders at every level succeed in an uncertain business environment. Based on forty years of in-depth work with over 100 companies, it defi nes the results and measurements required at each leadership layer to make the leader, the business and the enterprise successful. Companies of all sizes in any industry will learn how to defi ne and install their own Performance Pipeline to obtain the benefi ts of role clarity and sharp focus for all leaders. Illustrated with personal experiences and examples of Performance Pipelines actually in use, the framework is easy to understand and apply.

It also defi nes what leaders must pass down to the leaders in lower layers, and addresses the chronic problem of leaders working at the wrong level after a promotion through a well-tested model for transitioning to the new layer.

• Filled with lessons and examples from the author's 40 years of experience

• Shows how to set performance standards, make sure the right work is being done, and remove performance barriers

• Illustrates how leaders can make the transition to the next level and achieve full performance

• Contains in-depth, tried and tested material.

About the AuthorStephen Drotter is CEO of Drotter Human Resources, a global network that specialises in CEO succession; executive assessment, selection and development; and corporate-level organisation design. He was one of the original designers of GE’s succession planning process and ran Human Resources at INA Corporation and Chase Manhattan. His clients have included AmEx, Anheuser-Busch, Chase, Citicorp, CIGNA, GE, IBM, Kraft, Marriott, Merck and Novartis. He has a degree from Amherst College.

£19.99 / €24.00 / $29.95 • 320 pages • Hardback • 978-0-470-87728-9



The Jossey-Bass Handbook of Nonprofi t Leadership and Management, 3rd EditionDavid O. Renz The 3rd Edition of this comprehensive reference work brings together leading experts in the nonprofi t and management fi elds to describe effective practice in all the important functions, processes, and strategies of nonprofi t management. Based on the most current research, theory, and experience, this best-selling handbook addresses key aspects of practice such as: board development, strategic planning, lobbying, marketing, fundraising, volunteer management, fi nancial management, risk management and compensation and benefi ts.

• Contains 30% new material with new chapters including: social entrepreneurship, fi nancial leadership and capital structure, demands for new levels of accountability and transparency, and the changing political and legal climate and context.

• Contributors include luminaries such as Peter Dobkin Hall, Bruce Hopkins, Lester Salamon, Diana Aviv, John Bryson, Greg Dees, Jeanne Bell, Clare Miller, David Young, and Gene Tempel.

• Now includes an instructor's manual with questions and cases.

Management ResetOrganizing for Sustainable EffectivenessEdward E. Lawler III & Christopher G. WorleyIn this provocative new book the authors assert that existing command & control and high-involvement management styles depend too much on stable conditions and focus too narrowly on economic outcomes. They convincingly argue that we need to “reset” our approach to management to one that fi ts today’s demanding business environment. Starting with a change in how success is measured and a more realistic view of risk, the authors take us through how strategy, governance, organisation structure and talent should be managed.

• Includes illustrative lessons from Microsoft, Cisco, Netfl ix, DaVita, Starbucks, Nokia, and the U.S. Secret Service.

• Offers clear prescriptions for managers who want to organise for sustainable performance effectiveness.

• Edward and Christopher are the authors of the bestselling Built to Change.

About the AuthorsDavid O. Renz is the Beth K. Smith/Missouri Chair in Nonprofi t Leadership and the Director of the Midwest Center for Nonprofi t Leadership at the University of Missouri-Kansas City (UMKC). David helped found The Nonprofi t Academic Centers Council (NACC) and has written and co-authored more than 110 articles, reports, and chapters for scholarly and practice-oriented publications.

£60.00 / €72.00 / $90.00 • 880 pages • Hardback • 978-0-470-39250-8

£23.99 / €28.00 / $34.95 • 352 pages • Hardback • 978-0-470-63798-2

About the AuthorsEdward E. Lawler III is Director of the Center for Effective Organisations at the University of Southern California (USC) and Distinguished Professor of Management and Organisation in the USC Marshall School of Business. He is named as one of the country’s leading management experts by BusinessWeek magazine.

Christopher G. Worley is Research Scientist at USC’s Center for Effective Organisations where he focuses on strategy formulation and implementation, organisation design, and the longitudinal evaluation of strategic change. He is also Associate Professor of Business Strategy at Pepperdine University’s Graziadio School of Business and Management and President of Monique Marketing and Management.




Unusually ExcellentThe Necessary Nine Skills Required for the Practice of Great LeadershipJohn HammAn essential resource for leaders Unusually Excellent sets out the core laws, proven over centuries, of excellent leadership. Often, when leaders experience trouble, they look to blame an outside source or expect a small tweak to right their ship. But many times they’ve actually lost their grip on the very basic foundation of leadership. This book will help leaders at any level keep their focus on the bedrock principles that will make them extraordinary.

• Thoroughly practical, day-to-day primer for achieving and maintaining the highest level of leadership, for today and for a lifetime.

• The author's Harvard Business Review articles are among the most highly read in the magazine’s history.

• Written for all leaders who need to develop and renew their leadership skills.

• Distilled and timeless leadership advice from former CEO and Silicon Valley advisor/coach John Hamm.

• Using a sports analogy, the author breaks the work of leaders into three parts: pregame: a matter of character; game day: a matter of competence; and postgame: a matter of consequence.

The Anywhere LeaderHow to Lead and Succeed in Any Business EnvironmentMike Thompson This innovative book is written for the business leader who can land in any environment, under any set of conditions, and fi nd a way to fi t in and succeed. The Anywhere Leader offers a blueprint for developing leaders who can handle surprising challenges, from mergers to global relocation, and who thrive in turbulent times by being open to new concepts, passionate about progress, and resourceful with the tools available.

• Features three key traits of adaptable leaders: driven by progress, sensationally curious, and vastly resourceful - the book examines each trait in detail, and shows readers exactly how to acquire and use them.

• Reveals how to work across corporate cultures and leverage relationships to overcome challenges.

• Shows how to bypass the traditional leadership role and take necessary risks to move forward.

£16.99 / €20.00 / $24.95 • 256 pages • Hardback • 978-0-470-92843-1

About the AuthorJohn Hamm is a venture capitalist, board member, high-level consultant and one of the top leadership experts in Silicon Valley. He has been a CEO advisor and executive coach to senior leaders at companies such as Documentum, Cisco, Hewlett-Packard, TaylorMade-adidas Golf and McAfee. He currently teaches Leadership at the Leavey School of Business at Santa Clara University. He is a frequent guest speaker at CEO forums.

£16.99 / €20.00 / $24.95 • 256 pages • Hardback • 978-1-118-00234-6

About the AuthorMike Thompson is the founder and CEO of SVI, a leading organisational development fi rm. He is a thought leader for his industry and in the area of talent development. His clients include Walmart, Disney, PepsiCo, Dillard’s, Tyson and the University of Phoenix. He helps organisations grow from pure skill-development to mindset-development of leaders, and also specialises in talent development and 360° leadership assessment.



http://unusuallyexcellent.com/


Manager Redefi nedThe Competitive Advantage in the Middle of Your OrganisationThomas O. Davenport & Stephen D. HardingIn this illuminating book the authors recognise that by nature, humans don’t like to be told what to do. The only way for managers to overcome this built-in animus is to recognise and act upon a key paradox: that managers must build human capital and engender employee engagement by managing them almost not at all, by attending instead to the factors and circumstances that make them successful. In other words, managers must play their role from offstage and out of the limelight creating an atmosphere of authenticity and trust.

• Outlines the future of management as a shift from power over employees to actually giving employees power - to obtain resources, clear obstacles, and provide network links and information sources.

• Features case studies from Best Buy, Intel, Intuit, SAS and Southwest Airlines.

• Presents Towers Watson management performance model (based on a survey of 16,000+ employees): Executing tasks, building relationships and performance capability, and energising change.

Review“The book should also make compelling reading for policy-makers interested in meeting the UK’s people management skills defi cit to drive economic growth.”

- People Management

Transformative HRHow Great Organisations Use Evidence-based Change to Drive Sustainable Advantage John Boudreau & Ravin JesuthasanThis useful book reveals a new approach to delivering sustainable change and business results. It is enhanced with success stories from leading companies that engage leadership and involve employees in ways that make a lasting impact on their companies. The authors present the fi ve foundational principles to the new HR decision science: logic-driven analytics, segmentation, risk leverage, synergy and integration and optimisation.

• Includes practical suggestions and approaches to help executives put the book's principles into action.

• Contains insight based on the experiences of leading global organisations such as PNC Bank, CME Group, Royal Bank of Scotland, Deutsche Telekom and Shanda Interactive Entertainment.

• Features in-depth case studies of 6 international companies: Coca-Cola, Khazanah Nasional Berhad, IBM, Ameriprise Financial, Royal Bank of Canada and Royal Bank of Scotland.

£23.99 / €28.00 / $35.00 • 336 pages • Hardback • 978-0-470-62772-3

About the AuthorsThomas O. Davenport is a senior practitioner at Towers Watson, a worldwide human resource consulting fi rm. He provides advice on human capital strategy, employee and organisation research, and leadership development to clients including Salesforce.com, United Airlines, Microsoft, Cisco, Adobe, and Gap, Inc.

Stephen D. Harding is a senior practitioner in the London offi ce of Towers Watson. He has consulted in employee research and organisational behaviour for the last twenty years and has responsibility for managing employee research projects throughout Europe and elsewhere internationally.

About the AuthorsJohn Boudreau is Professor of Management & Organisation at the Marshall School of Business and Research Director at the Center for Effective Organisations, at USC. He is author of 60 books and has served as a board member of HRPS, WorldatWork, NAHR, SIOP and AOM and is a Fellow of SIOP and NAHR.

Ravin Jesuthasan is Managing Director of the Global Practice Leader for Towers Watson’s Talent Management Practice and a frequent speaker at conferences around the world.

£23.99 / €28.00 / $34.95 • 288 pages • Hardback • 978-1-118-03604-4



18www.reinventingmanagement.com

Reinventing ManagementSmarter Choices for Getting Work Done

Julian BirkinshawIn Reinventing Management Julian Birkinshaw develops a comprehensive framework for clarifying the choices that make up a fi rm’s management model. He looks at how the recent economic crisis was not just caused by a failure of regulation or economic policy; it was a story of the failure of management in a fundamental sense—a deeply fl awed approach to management that encouraged bankers to pursue opportunities without regard for their long-term consequences, and to put their own interests ahead of those of their employers and their shareholders.

Drawing on case studies from a wide range of companies from around the world, the book builds on three core ideas. First, a management model involves choices at the level of the management principles that then shape the specifi c practices and behaviours in the fi rm. Second, by understanding the management principles operating in fi rms, and the alternatives that exist, it is possible for fi rms to make conscious changes to their management models that can be enormously benefi cial to competitiveness. Third, there is no one best management model – rather, there are choices to be made, and the appropriate choice depends on a host of circumstantial and competitive factors.

Four core dimensions of management are identifi ed – setting objectives, motivating employees, coordinating activities, making decisions- and for each one the key choices are identifi ed and discussed. It then explains, using detailed examples, how companies have made changes along these four dimensions, and how mid-level as well as top-level executives can take the initiative to effect similar changes inside their own organisations.

• Contains a foreword by Gary Hamel, best-selling author of The Future of Management.

• This is the only book to show how your management model can be used to sharpen your competitive advantage.

• Provides examples of distinctive management models: Happy Computers, Topcoder, HCL Technologies.

Review“Julian Birkinshaw helps us look beyond our legacy management practices, and imagine bold new ways of leading, managing and organizing. Filled with mind-expanding examples, Reinventing Management is a must read for managers who want to build an organisation that’s truly fi t for the future.” - Gary Hamel, bestselling author of

The Future of Management

£18.99 / €22.80 / $32.50 • 314 pages • Hardback • 978-0-470-75011-7

About the AuthorJulian Birkinshaw is Professor of Strategy and International Management at the London Business School and Deputy Dean of Programmes. He is co-founder with Gary Hamel of the Management Lab (MLab). He is the author of ten books, including ‘Giant Steps in Management’ (Pearson 2007). He is active as a consultant and executive educator to many large companies, including Rio Tinto, SAP, ABN Amro, Ericsson, and several others. In 1998 Management Today profi led him as one of six of the ‘Next Generation of Management Gurus’. He is regularly quoted in international media outlets such as The Economist and the Wall Street Journal.



Social Media for TrainersTechniques for Enhancing and Extending LearningJane BozarthThis how-to resource for incorporating social media into training is an essential resource for trainers. Whether you work in a traditional or virtual classroom, social media can broaden your reach and increase the impact of training. The guide provides an overview of popular tools, including blogs, wikis, Twitter, Facebook, YouTube, SlideShare, Flickr, and others.

Jane explains how to leverage each medium’s unique features and applications to deliver training, facilitate discussions, and extend learning beyond the confi nes of a training event. Twitter and Facebook, for example, can help trainers build learning communities, facilitate quick assignments and offer updates or follow-up tips.

• Covers the most popular Web 2.0 tools for instructor – created content (blogs), community-created content (wikis), micro-blogging (Twitter), and community sharing and interaction (Facebook).

• Tools such as YouTube, SlideShare, and Flickr are referenced as support technologies.

• Provides detailed instruction on conducting several training/training-related activities.

The Dragonfl y EffectQuick, Effective, and Powerful Ways To Use Social Media to Drive Social ChangeJennifer Aaker and Andy SmithThis effective book addresses how to harness the incredible power of social media to make a difference and drive social change. The Dragonfl y Effect shows you how to tap social media and consumer psychological insights to achieve a single, concrete goal. Named for the only insect that is able to move in any direction when its four wings are working in concert. This book will teach you four key skills, explain how to coordinate them, and show you how to harness them to the social media to achieve disproportionate results.

• Features original case studies of global organisations like the Gap, Starbucks, Kiva, Nike, eBay and Facebook.

• Reveals how normal people achieve unprecedented results - whether fi nding an almost impossible bone marrow match for a friend, raising millions for cancer research, or electing the current US president.

• Contains cheat sheets, specifi cally designed for people who are not at all technically profi cient.

• Linked to this book you’ll fi nd a website where you can fi nd an online community who will share their experiences, tools & resources to keep you updated on new ways to use the power of social technology.

Review“The Dragonfl y Effect is actionable, credible, and absolutely necessary for anyone looking to use social media and Facebook to drive social good.”

- Sheryl Sandberg, COO, Facebook

£26.99 / €32.00 / $40.00 • 192 pages • Paperback • 978-0-470-63106-5

About the AuthorJane Bozarth, Ed.D, is the E-Learning Coordinator for the North Carolina Offi ce of State Personnel’s HRD Division and holds a doctorate in Adult Education/Training and Development. She is the recipient of a Training Live and Online Award for synchronous training, the NASPE Rooney Award for Innovation in Government, a Training Magazine Editor’s Pick Award, and the 2008 North Carolina State University Distinguished Alumni Award for outstanding contributions to the fi eld.

£17.99 / €20.80 / $25.95 • 240 pages • Hardback • 978-0-470-61415-0

About the AuthorsJennifer Aaker is a social psychologist and marketer. Jennifer is the General Atlantic Professor of Marketing at Stanford University’s Graduate School of Business.

Andy Smith is a marketing strategist, startup advisor and Principal of Vonavona Ventures. He has served as an executive in the high tech industry leading teams at Dolby Labs, BIGWORDS, LiquidWit, Intel, Analysis Group, Polaroid, Integral Inc. and PriceWaterhouseCoopers. He is a guest lecturer at Stanford’s Graduate School of Business.



20clairediazortiz.com

Twitter for GoodChange the World One Tweet at a Time

Claire Diaz-OrtizWritten by Twitter’s Head of Corporate Social Innovation and Philanthropy, Claire Diaz-Ortiz, Twitter for Good reveals why every organisation needs a dedicated Twitter strategy and explains how to set one up. As recent events in Japan, the Middle East, and Haiti have shown, Twitter with its 175 million (and growing) users offers a unique platform to connect individuals and infl uence change in ways that were unthinkable only a short time ago.

It is no secret that big business is enamoured with social media: how to do it, why to do it, and the ways to do it better. Non-profi t organisations are no different. Recent years have seen a surge in social media use by non-profi t organisations. In this comprehensive guide Claire shares the same strategies she offers to organisations launching cause-based campaigns around the world, showing them how to harness individual activism via Twitter as a force for social change. This practical guide:

• Is written by the Head of Corporate Social Innovation and Philanthropy at Twitter, who has worked with organisations such as Nike, Pepsi, MTV, the Gates Foundation, National Wildlife Federation, Kiva, the United Nations, The Acumen Fund and TED.

• Introduces a fi ve-step model that Diaz developed, based on her work with hundreds of organisations, called T.W.E.E.T. (Target, Write, Engage, Explore, Track).

• Includes dynamic case studies from initiatives around the world, such as The Red Cross.

• Includes eye-opening information about Twitter’s own internal work on philanthropic campaigns, and how-to frameworks and models.

• Explains why an organisation needs a goal for its overall account and its individual campaigns, and how to best craft these.

• Explains how to use Twitter to fundraise.

Essential reading, not only for non-profi t organisations and social enterprises with pro-social goals, but also for any entity that wants to make a difference in the world. Just as Twitter is a tool for enabling individuals to reach their personal and professional goals, the ideas in this book can and will help anyone enact positive change.

About the AuthorClaire Diaz-Ortiz leads social innovation, philanthropy, and cause marketing at Twitter. She is a sought after speaker on social innovation and philanthropy and a professional blogger. She co-founded Hope Runs, a non-profi t organisation in East Africa, and holds an MBA from Oxford University, an MA in Anthropology and a BA from Stanford University. Claire’s Twitter address is @claired.

£16.99 / €20 / $24.95 • 224 pages • Hardback • 978-1-118-06193-0


http://clairediazortiz.com/

http://www.youtube.com/watch?v=nP9FyY9BFM8


Organizational Culture and Leadership, 4th EditionEdgar H. ScheinWritten by the internationally recognised guru of organisational culture, Organizational Culture and Leadership is regarded as one of the most infl uential management books of all time. Now available in its fourth edition, the book focuses on today’s complex business realities and draws on a wide range of contemporary research to demonstrate the crucial role of leaders in applying the principles of culture to achieve their organisational goals.

In this classic bestseller, Edgar explores how leadership and culture are fundamentally intertwined, and reveals key fi ndings about leadership and culture including: leaders are entrepreneurs and the main architects of culture, once cultures are formed they infl uence what kind of leadership is possible, if elements of the culture become dysfunctional it is the leader’s responsibility to do something to speed up culture change.

The fourth edition of the bible of organisational culture:

• Contains new information that refl ects culture at different levels of analysis from national and ethnic macroculture to team-based microculture.

• Transforms the abstract concept of culture into a tool that can be used to better shape the dynamics of organisation and change.

• Focuses on today's business realities. Edgar draws on a wide range of contemporary research to redefi ne culture and demonstrate the crucial role leaders play in successfully applying the principles of culture to achieve their organisational goals.

• Includes a new expanded instructor’s guide.

• Contains fresh domestic and international examples.

£36.99 / €44.00 / $55.00 • 464 pages • Hardback • 978-0-470-18586-5

About the AuthorEdgar H. Schein is the world-renowned expert on organisational culture, credited with founding the fi eld and authoring this, the defi ning resource on the topic. He has written several best-selling books and consults with organisations worldwide on culture, organisational development, and careers. He is a Professor Emeritus at the MIT Sloan School of Management.



The Three Laws of PerformanceRewriting the Future of Your Organization and Your Life

Steve Zaffron & Dave LoganIn The Three Laws of Performance the authors provide a proven system for rallying all of an organisation’s employees around a new vision and ideas for making the vision stick.

When something at work isn’t going smoothly, managers struggle with what part of the problem to tackle fi rst. Do they start with cost reduction? What about morale? Or should they go for process improvements fi rst? They pick the problem to work on and, depending on whether their plan makes sense, one of two things happen. First, they fail, and then they add “frustration” to their list of problems. Second, they succeed, and then some new problem pops up to replace the old. Authors, Steve Zaffron and Dave Logan, who have helped hundreds of companies envision and effectively implement major change and performance improvement make a compelling argument that executives spend their time and money adjusting the systems in which people operate, rather than targeting people’s performance directly.

When the three laws in this book are applied, performance transforms to a level far beyond what most people think is possible. These laws are:

1. How people perform correlates to how situations occur to them. 2. How a situation arises from language.3. Future-based language transforms how situations occur to people.

In this practical guide the authors show that it is in fact possible to change everything at once with a focus on making such transformations permanent and repeatable.

• Brand-new Introduction written for the paperback edition.

• The hardcover edition has sold over 65,000 copies and made the bestseller lists of the Wall Street Journal, BusinessWeek and USA Today.

• Filled with illustrative examples from Northrup Grumman, BHP-Billiton, Reebok, Harvard Business School, and many others.

• Contains a new 5-7 page epilogue from the authors.

£11.99 / €14.40 / $17.95 • 256 pages • Paperback • 978-1-118-04312-7

About the AuthorsSteve Zaffron is CEO of Vanto Group, which consults to Lockheed Martin, Apple, Morgan Stanley, Johnson & Johnson, Reebok, NASA and the US Defense Dept, and a senior executive at Landmark Education; he led the design of the “Landmark Forums” which have had over a million attendees.

Dave Logan is Professor at USC’s Marshall School of Business, and co-author of Tribal Leadership. Both are members of The Barbados Group, an internationally-renowned think tank.

http://eu.wiley.com/WileyCDA/WileyTitle/productCd-111804312X.html


The Truth about TalentA guide to building a dynamic workforce, realizing potential and helping leaders succeed

Jaqueline Davies & Jeremy KourdiA must read for managers and HR specialists The Truth about Talent gives insight into where ‘talent’ in the workforce truly lies, and how to unlock it for success.

Jacqueline Davies and Jeremy Kourdi argue that organisations are failing to realise the simple truth about talent: they are focusing their energies on the top 10% of employees, largely ignoring or neglecting the majority of their people, making fl awed choices and allowing the true potential of their workforce to go unused and unfulfi lled. Unlocking the skills of their core workforce is vital for ensuring long-term and sustainable success. The authors assert that organisations should recognise that people at different stages of their career and with different experiences and aspirations need to be developed and engaged in different ways.

The book states that you can’t manage talent: it is mercurial, easily bored, opinionated and often lost. Getting people to fulfi l their potential is a global challenge: if you don’t invest in your people’s skills, someone else will, and they are on the other side of the world.

• Includes qualitative and quantitative international research focusing on the issues of talent management, employee engagement, and the connection between the two.

• Provides a practical guide explaining how to segment the workforce, why, what to expect when you do, and how to ensure that this approach succeeds.

• Shows the fundamental changes in line to enhance employees and the economy.

• Presents lessons learned by the authors in their role as a leader and developer of people in major international corporations.

Review‘…offers some very interesting ideas about breaking out of the old talent scenario…a most stimulating read.’ - Business Executive, November 2010.

£24.99 / €30.00 / $40.00 • 272 pages • Hardback • 978-0-470-74882-4

About the AuthorsJacqueline Davies is Head of Talent, Performance & Resourcing at Barclays. Prior to this she was Global Head of Learning and Development with Lloyds TSB/HBOS and before this Head of Learning and Organisational Development at the Royal Bank of Scotland. Jacqueline is a highly-experienced and respected executive with signifi cant, in-depth experience of leadership development and talent management issues.

Jeremy Kourdi is a writer and business consultant. His experience includes commercial leadership, writing and publishing expertise gained with leading brands, professional institutions and business schools. Clients include The Economist Group, KPMG, HSBC Group, London Business School, IMD, PwC and the Chartered Management Institute.


24www.francischolle.com

The Intuitive CompassWhy the Best Decisions Balance Reason and Instinct

Francis CholleIn The Intuitive Compass Francis Cholle uses his 20+ years of experience and insight in the business world to outline a fascinating new approach to innovative problem-solving, decision-making, and sustainable value creation through a concept known as Intuitive Intelligence. Neuroscience shows that instinct has a leading role in complex decision-making, yet imaginative play is the most direct means of activating our creativity and problem-solving abilities.

Francis offers readers an actionable model to apply intuitive intelligence to business based upon two pairs of fundamental dynamics of human performance - the tension between linear effi ciency and random play, and the synergy between reason and instinct. From there, Francis develops the four tenets of the compass: thinking holistically, thinking paradoxically, listening for the unusual and leading by infl uence.

The book shows these tenets in action via case studies such as the luxury house Hermes, Paris, and the enduring success of its holistic business model; Google and its paradoxical work culture; Virgin America, which shows its ability to listen for the unusual; and even Obama’s presidential campaign’s innovative approach.

• Offers inspiring insights into the complex functions of the human mind.

• Provides an appealing, practical model for innovative problem solving, decision making, and sustainable value creation that is applicable to business and any other fi eld of human endeavour.

• Includes case studies showing the four tenets of the compass in action.

• Shows how to thrive within chaos and offers actionable information for reinventing our path to sustainable success.

• Already implemented around the world at top business schools and corporations.

£18.99 / €22.40 / $27.95 • 288 pages • Hardback • 978-1-118-07754-2

About the AuthorFrancis Cholle is a bestselling author and international business consultant with extensive experience in a variety of industries from beauty and luxury to pharmaceuticals, communication, media, and information technology. Since 2008 he has taught a popular course on innovative leadership at the HEC School of Management in Paris. He is a graduate of HEC Paris and the Creative Problem Solving Institute in Buffalo, New York, and is accredited through the Center for Creative Leadership.


25 www.ketsdevries.com

Refl ections on Character and LeadershipOn the Couch with Manfred Kets de VriesRefl ections on Character and Leadership is the fi rst of three books in the Manfred Kets de Vries on the Couch series, a digest of the best and most acclaimed essays of one of the most infl uential management thinkers of the present day. In chronological order, each book will cover character and leadership in a global context; career development; and leadership in organisations. In Refl ections on Character and Leadership the author looks at entrepreneurship, the pathology of leadership, and the personality of the leader. The reader will visit the disturbed inner worlds of leaders like Alexander the Great, Shaka Zulu and Robert Maxwell, discover how to distinguish between a cold fi sh and a live volcano, and identify impostors, despots, organisational fools and global leaders.

The book highlights the basic principles of the clinical paradigm — the process of putting organisations and the individuals who lead them on the psychoanalyst’s couch. It includes studies of personality archetypes and the effects they have on organisational life and culture — and the effects that organisations have on them. Referring frequently to key management concepts, Kets de Vries looks not only at what happens when things go wrong, but also at how to create the psychological and organisational space to make sure that things go right.

Refl ections on Groups and OrganizationsOn the Couch With Manfred Kets de VriesThe third and fi nal book in the On the Couch with Manfred Kets de Vries series Refl ections on Groups and Organizations, examines concepts of organisational health, performance, and change. Material ranges from studies of high performance teams – based on time the author spent with the pygmies of central Africa – to the study of organisational stars, to the use of coaching interventions to improve personal and organisational functioning.

£19.99 / €24.00 / $32.50 • 366 pages • Hardback • 978-0-470-74242-6

Refl ections on Leadership and Career DevelopmentOn the Couch with Manfred Kets de VriesThe second of the books in the Manfred Kets de Vries on the Couch series Refl ections on Leadership and Career Development, takes an in-depth look at the way basic psychological processes operate on individual and corporate performance and analyses these in the context of case studies of leaders and organisations, including a lengthy study of Vladimir Putin, as “CEO of Russia, Inc.”. The third part of the book examines the career life cycle and how executives cope (or fail to cope) with rites de passage like succession and retirement.

£19.99 / €24.00 / $32.50 • 280 pages • Hardback • 978-0-470-74246-4

£19.99 / €24.00 / $32.50 • 356 pages • Hardback • 978-0-470-74247-1

http://eu.wiley.com/WileyCDA/WileyTitle/productCd-047074247X.html



26www.ketsdevries.com

The Hedgehog EffectThe Secrets of Building High Performance Teams

Manfred Kets de Vries‘The Hedgehog Effect’ is taken from Schopenhauer’s parable describing a number of hedgehogs who need to huddle together for warmth and who struggle to fi nd the optimal distance where they may feel suffi ciently warm without hurting one another. The hedgehogs have to sacrifi ce warmth for comfort. This relevant book from best-selling author Manfred Kets de Vries, provides a clear understanding of how to coach groups of managers and make them effective teams that can bring greatly improved performance for their companies.

Leadership coaching in a group setting can have high pay-offs because changes in leadership behaviour are likely to occur. Group leadership coaching establishes a foundation of trust, makes for constructive confl ict resolution, leads to commitment and contributes to accountability: all factors that translate into better results for the organisation.

• Written by a world-class authority on global leadership and executive teams.

• Executives, consultants, and coaches will learn what factors drive their success or failure and how to improve their ability to adapt to changing situations.

• Touches on the topic of team coaching, which deals with group coaching and change. Its focus is not just on improving the skills of individual leaders, but also on the dynamics of executive teams, providing advice on how to reshape the team dynamics to create a high performance organisation.

£29.99 / €36.00 / $50.00 • 300 pages • Hardback • 978-1-119-97336-2

About the AuthorManfred Kets de Vries is Clinical Professor of Leadership at INSEAD, he is also the Distinguished Visiting Professor of Leadership Development Research with the European Institute for Management and Technology in Berlin (ESMT). He has held professorships at McGill University, the Ecole des Hautes Etudes Commerciales, Montreal, and the Harvard Business School. The Financial Times, Le Capital, Wirtschaftswoche, and The Economist have rated Manfred Kets de Vries both among the world’s top fi fty leading management thinkers and one of the most infl uential contributors to human resource management.



Strategic IQCompeting on the EdgeJohn WellsStrategic IQ is a fascinating and timely book which explores why once-successful companies such as Leyman Bros & Bear Stearns fail. Senior executives often go to great lengths to resist change. Instead they need to analyse their market effectively and diagnose what is needed to respond to the real threats outside. John Wells shows how traditional success metrics such as revenue growth, profi t, market share, reputation and stock price often fail to predict impending disaster – and what to do about it. He demonstrates that in order to survive businesses need to be able to change faster than their environment: they must fundamentally reshape the competitive landscape to their advantage.

• Includes real-life tales of competition on the edge and show what took place behind the public narrative of many prominent companies.

• Shows leaders how to diagnose and assess their strategy and their capacity for change, giving them tools to increase their ‘Strategy IQ’.

• Identifi es 4 kinds of intelligence crucial for survival: intelligent strategy/ intelligent structure/ intelligent minds / intelligent leadership and provides measures and self-assessment tools for measuring your company’s IQ.

The Persuasive LeaderLessons from the ArtsStephen J. Carroll & Patrick C. FloodUsing the arts to illustrate the links between leadership, persuasive skill, and values, The Persuasive Leader explores themes such as moral leadership, toxic leadership, learning from failures, distributed leadership, and the leader as a counsellor. The communication aspect of leadership – to actively engage your followers and achieve understanding and motivation whilst making the message memorable – has never been more important.

• Provides vivid lessons and examples from spheres outside business organisation in order to teach the fundamental principles of successful leadership.

• Describes leaders such as: Abraham Lincoln, Jack Welch, Cleopatra, Teddy Roosevelt, Alexander the Great, Rachel Carson, Joshua Chamberlain, Governor John Winthrop, Barack Obama, Steve Jobs, Henry V, Julius Caesar, John Quincy Adams, Dwight Eisenhower, Susan B. Anthony, Elizabeth Cady Stanton, Huey Long, Napoleon and Ghandi.

• Provides insights and principles about persuasive leadership from a broad range of human experiences.

Review‘…this unique book is ideal for executives, organisational leaders, consultants, educators, and MBA students’.

- Publicnet.co.uk, September 2010.

About the AuthorJohn Wells is Professor of Management Practice at Harvard Business School. Prior to this he was President of IMD where he held the Nestle Professor Chair. His experience in business and industry includes two years at the Boston Consulting Group followed by a range of leading international executive positions at Pepsicola, Thomson Travel and others.

About the AuthorsStephen J. Carroll is a retired Professor Emeritus at the University of Maryland, who now works as a private consultant.

Patrick C. Flood is an Academic Fellow at Cambridge University. He has worked at the London Business School, University of Maryland, University of Limerick, Dublin City University and the London School of Economics. He is currently external examiner at SAID business school.

£24.99 / €30.00 / $40.00 / 256 pages • Hardback • 978-0-470-97828-3

£24.99 / €30.00 / $40.00 • 288 pages • Hardback • 978-0-470-68828-1



The Great WorkplaceHow to Build It, How to Keep It, and Why It Matters

Michael Burchell & Jennifer RobinBuild and maintain the Great Workplace with this practical guide. The Great Place to Work Institute develops the annual ranking of the Fortune 100 Best Companies to Work For. In this book Michael Burchell and Jennifer Robin, two Great Place to Work Institute Insiders, draw on the wide and deep body of knowledge that they’ve acquired in the process of producing this ranking. They reveal that, what separates the great from the good companies to work for is the leader’s ability to create Trust, Pride and Camaraderie in their companies. They answer the fundamental question, “What is the business value of creating a great workplace?” and bring the defi nition of a great place to work alive with anecdotes, best practices, and quotes from employees working at the best workplaces around the world.

• Reveals the essential ingredients in, and the trends of, the best places to work.

• Explores Great Place to Work model developed in 1984 and validated through its enduring resonance in over 40 countries around the world.

• Case studies featured in the book include: General Mills, Google, Gore, Microsoft, PricewaterhouseCoopers, SAS, Scripps Health, Wegman's and S.C. Johnson.

Reviews‘…a truly inspirational business book — accessible, easy on the jargon and full of creativity…packed full of great case studies.’ - Talent Engagement Review, March 2011.

About the AuthorsMichael Burchell, Ed.D. is a Corporate Vice President with the Great Place to Work® Institute and a partner in the Institute’s UAE affi liate. A sought after speaker at conferences around the world, he has worked with senior leaders in positioning the workplace as a competitive business advantage.

Jennifer Robin, Ph.D. is a Research Fellow at the Great Place to Work Institute. A former consultant with the Institute, she led the Advisory Practice, helping leaders integrate their organisation’s culture with its strategy and aligning efforts to be a great workplace. She currently teaches undergraduate, master’s, and professional programs at Bradley University.

£18.99 / €22.40 / $27.95 • 272 pages • Hardback • 978-0-470-59626-5

The Great Workplace Leadership Assessment allows participants to consider their own behavior in creating and sustaining a great place to work environment. In essence, it measures the manager’s own perceptions of trust-building behavior.

Also Available:Facilitator’s Guide Set • 978-0-470-59835-1

Deluxe Facilitator’s Guide • 978-0-470-59836-8

Participant Workbook • 978-0-470-59832-0

Self-Assessment • 978-0-470-59833-7


http://www.thegreatworkplaceonline.com/

29 lp.wileypub.com/FlawlessConsulting

Flawless ConsultingA Guide to Getting Your Expertise Used, 3rd Edition

Peter BlockInitially published three decades ago, this landmark book was quickly adopted as the “consultant’s bible.” Now thoroughly revised and updated in its third edition Flawless Consulting details how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organisations as well as to external consultants.

Peter Block’s groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organise our consulting around discovering the strengths, positive examples, and gifts of the client organisation or community. It also covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects.

Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.

Like the fi rst two editions, Flawless Consulting affi rms the notion that authentic behaviour and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.

• Includes more guidance on how to ask better questions, ideas for the virtual world, suggestions for dealing with diffi cult clients, the challenges of international consulting.

• Contains additional case studies, commentary and expanded guidelines on implementation.

• Revised to address the needs and concerns of “next generation” consultants.

Review“Consulting at its best is about action and interaction, relationships and results. In a highly readable guide that is both inspirational and practical, Peter Block leads consultant and client together through a proven approach to realize their future.”

- Samuel R. Strickland chief fi nancial and administrative offi cer, Booz Allen Hamilton

£36.99 / €44.00 / $55.00 • 352 pages • Hardback • 978-0-470-62074-8

About the AuthorPeter Block is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is a partner in Designed Learning, a training company that offers workshops designed by Peter to build the skills outlined in his books.


http://lp.wileypub.com/FlawlessConsulting/


The Sponsorship HandbookEssential Tools, Tips and Techniques for Sponsors and Sponsorship Seekers

Pippa Collett & William FentonThe Sponsorship Handbook is a practical guide to sponsorship aimed at practitioners both working for sponsoring companies and those searching for sponsorship. In response to the changing face of sponsorship, this useful book outlines new challenges and possibilities within the topic, and demonstrates clear practical advice on how to make it work. It shows those on both sides of the divide how quickly the recession and the rise of the “experience economy” has moved from displaying logos and giving away some event tickets to a tool used by companies desperate to have positive interaction with consumers on an almost personal level.

Using the tools, techniques, advice and best practice advocated in this book both sponsors and sponsor seekers will benefi t from better servicing and activation once a sponsorship is implemented, with metrics that enable data-based accountability rather than hearsay.

• Offers practical advice from experienced authors.

• Contains downloadable templates and updates on-line, such as pro-forma events reports and proposal checklists.

• Provides case studies and research outlining current best practice.

£29.99 / €36.00 / $50.00 • 264 pages • Hardback • 978-0-470-97984-6

About the AuthorsPippa Collett joined Sponsorship Consulting as Managing Director in 2006, following an extensive client-side career with Shell, American Express and Rank Organisation. Her global sponsorship experience includes the management of such high-profi le platforms as Ferrari in Formula One and the Athens Olympics, as well as arts and entertainment projects that include The Olivier Awards and the Covent Garden Festival. A Cranfi eld MBA, Collett is a regular commentator on sponsorship issues for mainstream media including the BBC, CNBC, Guardian Media Group, The Evening Standard, The Times, Sunday Times and the Wall Street Journal.

Will iam Fenton has 19 years of experience in evaluating sponsorships for Sports Marketing Surveys Ltd. and as Head of Research at Sponsorship Research International/ISL. He is Editor of The World Sponsorship Monitor. In addition to this he is Director of Sponsorship Consulting Services in London and sister sponsorship sales agency Sponsorship Ideas in Brussels with clients as diverse as The British Library, The Dubai International Film Festival and The European Space Agency.



The Leader’s Guide to StorytellingMastering the Art and Discipline of Business Narrative, Revised and UpdatedStephen DenningIn the revised edition of this inspirational best-selling book Stephen Denning explains how leaders can use the right story at the right time to inspire change and action. A Leader’s Guide to Storytelling shows how storytelling is one of the few ways to handle the most important and diffi cult challenges of leadership: sparking action, getting people to work together, and leading people into the future. Using myriad illustrative examples and fi lled with how-to techniques, this book clearly explains how you can learn to tell the right story at the right time. New to this edition:

• Updated examples and techniques, drawn from Denning’s training DVD.

• Additional chapter on how to use storytelling to create high-performance teams.

• Additional chapter on narrative intelligence and how the most successful leaders use stories, rather than Power Points, to get their ideas across.

About the AuthorSteve Denning is a writer and consultant to global organisations on leadership, innovation, and business narrative. His clients include GE, IBM, Microsoft, Hewlett-Packard, Shell, Netfl ix, McDonald’s, McKinsey, AOL, Abbott Laboratories, Deloitte, IDEO, Nokia, and Reuters. He also consults to public sector organisations such as World Bank, BBC, UN, United Way, The Brookings Institution, FAA, Texas A&M, CIA, and NSA. From 1996 - 2000, he was Program Director, Knowledge Management, at the World Bank.

The Leader’s Guide to Radical ManagementReinventing the Workplace for the 21st CenturyStephen DenningIn The Leader’s Guide to Radical Management award-winning author Stephen Denning puts forward a fundamentally different approach to management, with seven inter-locking principles of continuous innovation: focusing the entire organisation on delighting clients; working in self-organising teams; operating in client-driven iterations; delivering value to clients with each iteration; fostering radical transparency; nurturing continuous self-improvement and communicating interactively.

Based on research conducted over several years with hundreds of high-performance teams, this book is the fi rst to identify what it takes to create high-performance teams.

• Outlines the basic seven principles of continuous innovation.

• Describes more than seventy supporting practices.

• Offers a rethinking of management from fi rst principles.

£18.99 / €22.40 / $27.95 • 368 pages • Hardback • 978-0-470-54867-7

£19.99 / €24.00 / $29.95 • 336 pages • Hardback • 978-0-470-54868-4



http://www.stevedenning.com/site/Default.aspx


Full title Author Format ISBN Page

Anywhere Leader, The Thompson Hardback 978-1-118-00234-6 16

Beyond the Familiar Barwise & Meehan Hardback 978-0470-97631-9 4

Credibility Kouzes & Posner Hardback 978-0-470-65171-1 10

Cult of the Leader, The Bones Hardback 978-0-470-66604-3 8

Dragonfl y Effect, The Aakar & Smith Hardback 978-0-470-61415-0 19

Flawless Consulting Block Hardback 978-0-470-62074-8 29

From Values to Action Kraemer Hardback 978-0-470-88125-5 5

Great Workplace,The Burchell & Robin Hardback 978-0-470-59626-5 28

Hedgehog Effect, The Kets de Vries Hardback 978-1-119-97336-2 26

Idea Hunter, The Boynton & Fischer Hardback 978-0-470-76776-4 3

Intuitive Compass, The Cholle Hardback 978-1-118-07754-2 24

Jossey-Bass Handbook of Nonprofi t Leadership and Management, The

Renz

Hardback 978-0-470-39250-8 15

Leader’s Dilemma, The Hope, Bunce, Röösli Hardback 978-1-119-97000-2 12

Leader’s Guide to Radical Management, The Denning Hardback 978-0-470-54868-4 31

Leader’s Guide to Storytelling, The Denning Hardback 978-0-470-54867-7 31

Leadership Pipeline, The Charan, Drotter & Noel Hardback 978-0-470-89456-9 13

Leadership Rules Widener Hardback 978-0-470-91472-4 11

Edward E Lawler III & Management Reset Christopher G. Worley

Hardback 978-0-470-63798-2 15

Manager Redefi ned Davenport & Harding Hardback 978-0-470-62772-3 17

My Life in Leadership Hesselbein Hardback 978-0-470-90573-9 7

Open Services Innovation Chesbrough Hardback 978-0-470-90574-6 6

Organizational Culture and Leadership, 4th Edition Schein Hardback 978-0-470-18586-5 21

Performance Pipeline, The Drotter Hardback 978-0-470-87728-9 14

Persuasive Leader, The Carroll & Flood Hardback 978-0-470-68828-1 27

Refl ections on Character and Leadership Kets de Vries Hardback 978-0-470-74242-6 25

Refl ections on Groups and Organizations Kets de Vries Hardback 978-0-470-74247-1 25

Refl ections on Leadership and Career Development Kets de Vries Hardback 978-0-470-74246-4 25

Reinventing Management Birkinshaw Hardback 978-0-470-75011-7 18

Social Media for Trainers Bozarth Paperback 978-0-470-63106-5 19

Sponsorship Handbook, The Collett & Fenton Hardback 978-0-470-97984-6 30

Still Surprised Bennis & Biederman Hardback 978-0-470-43238-9 7

Strategic IQ Wells Hardback 978-0-470-97828-3 27

Three Laws of Performance, The Zaffron & Logan Paperback 978-1-118-04312-7 22

TouchPoints Conant & Norgaard Hardback 978-1-118-00435-7 3

Transformative HR Boudreau & Jesuthasan Hardback 978-1-118-03604-4 17

Truth about Leadership, The Kouzes & Posner Hardback 978-0-470-63354-0 9

Truth about Talent, The Davies & Kourdi Hardback 978-0-470-74882-4 23

Twitter for Good Diaz-Ortiz Hardback 978-1-118-06193-0 20

Undercover Boss Lambert & Holzman Hardback 978-0-470-91600-1 5

Unusually Excellent Hamm Hardback 978-0-470-92843-1 16

What Matters Now Gary Hamel Hardback 978-1-118-12082-8 2

Why Are We Bad at Picking Good Leaders? Cohn & Moran Hardback 978-0-470-60194-5 11


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