New Tutor Orientation

Presenters: Erin Evans, Justin Mogilski ‘11, Lindsay Rutter ‘11, Katie Zeigenfuse ’11, Amanda Rotay ‘11, and

Page Atkinson ’12

February 10, 2011, 5-7pm

Who We AreAcademic Learning Center Writing Center

Basement of Administration Bldg. First floor of Computing / Mathematics Bldg.

Tutoring in all other subjects

Approx. 80 tutors

Tutoring in writing

11 tutors

Individual weekly sessions

Evening Walk-in Hours

Study groups

On Site Tutoring

Appointments recommended

Director: Erin Evans

Asst. Director: Sarah Reed

Graduate Asst./Tutor Coord: Amanda Rotay

Secretary: Janelle Bentz

Coordinator: Rachel Liberatore

Tutor Managers:

Languages: Justin Mogilski ‘11

Humanities: Lindsay Rutter ‘11

Sciences/Math: Katie Zeigenfuse ‘11

Accounting/Economics: Page Atkinson ‘12

Tutor Manager:

Sarah Bruno ‘11

Team Introductions

HUMAN BINGO

+

60 Seconds

Orientation AgendaIntroduction to the Program

Part 1: Training & Support

Part 2: Tutoring Policies/Protocols

Part 3: Role as Tutor

Discipline breakout groups

Part 1: Training & SupportWhy does tutoring matter?

Positive reinforcement & enhanced achievement

Can make a difference in student success

Improves knowledge and understanding of subject

Provides study skills tips (note-taking, time management, and organization skills)

Provides role modeling and a safe environment

Increases confidence & learning for all

Important academic leadership role

Fall 2010 Tutee Feedback (232/331 Evaluations = 70% return rate)

96% believed they learned new study skills and learning strategies 98% believed tutoring prepared them to be successful in their class 99% believed their tutor listened to their concerns about the class 100% believed their tutors were patient with their learning process 97% reported feeling more confident about their abilities as a result of

tutoring 98% believed their tutors helped prepare them for exams, quizzes, and

projects 95% reported they would request a tutor in the future 99% reported they would recommend tutoring services to their friends

Tutoring & the Albright Community

Provost, VPs, and President

Faculty

ALC & Tutors

Student/Tutee

Support Structure Supervisors, tutor managers, and your team membersTraining curriculum, tools, and meetingsOne/ones and performance reviewsTutor Manager/ALC Staff meetings

Professional StandardsInternationally certified programImportance of Communication (team/clients) Team SpiritEmbrace policy, protocols, and challenges

Tutor’s Service ExcellenceEXPECTATIONS

ALC role is a priority and training is embraced

Communication about range of ALC services

promote office hours & workshops

Disability services

Positive working relations with team and faculty

Seeking out supervision (TM’s and director)

Tutoring Training OverviewCollege Reading and Learning Association (CRLA) Requirements

Level 1 CRLA Certification

14. 5 hours of training in one year + 25 contact hours

Tracked through paperwork

Attend semester staff meetings and discipline specific meetings as planned for you

One year to achieve certification (usually)

Wage increase following successful completion of 14.5 hours of training which occurs after first year

Evaluations and meeting with ALC director are not paid

Paid Tutor Training Schedule (Attend all workshops + evaluations):

New Tutors: This training schedule doesn’t include all of the new tutor training requirements for CRLA certification. New Tutor Training Part 2 will be coordinated and presented during the fall 2011 semester.

New Tutor Orientation to Peer Tutoring (Erin Evans and Tutor Managers presents) Thursday, 2/8/11 from 5:00-7:00pm (CCSL - Fireside) Observation of returning tutor in tutoring session (1 hr) before tutoring for the 1st time.

Review experience with Director, ALC within 2 weeks. Fat City Video and Online Reflection:

View individually by March 1 (90 minutes); video available in ALC

Communication Skills Part 1 (Erin Evans and Tutor Managers presents): Monday, 2/21/11 from 5:00-7:00pm (CCSL - Fireside)

Learning Disabilities & Learning Strategies (Erin Evans and Tutor Managers presents): Monday, 3/7/11 from 5:00-7:00pm (CCSL - Fireside)

Communications Skills Part 2 (Erin Evans and Tutor Managers presents): Thursday, 3/24/11 from 5:00-6:30pm (CCSL - Fireside)

ESL Tutoring Techniques - TBA

Evaluation Process (written and feedback session = 1 hr) This is not a paid component of training. All evaluations should be completed and reviewed

with the ALC director by the end of final exams week.

Subject Area Tutoring ***Optional for new tutors!!

Language Tutors: Study Skills workshop with Professors & Tutors (must attend

if you are a new language tutor or a returning tutor who missed the session in last year)

Wednesday,3/2/10 from 6-7pm (CCSL-Fireside)

Staff meeting (language strategies checklist) is TBA

Science/Math tutors: Meeting TBA

Humanities Tutors: Meeting TBA

Economics/Accounting Tutors: Meeting TBA

Writing Center Tutors: Meeting TBA

Part 2: ALC Tutoring Policies Photos and Bios for website and bulletin board ALC Website & How to Request a Tutor

Payroll Tips for Completing Your Time Sheet

ALC Peer Tutor and Tutee Learning Partnership Agreement Peer Tutor & Tutee LP Agreement

Tutor Contract ALC Peer Tutor Contract

Policies –No show, 15 min waiting, 1st session in ALC

Tutor Shadowing

Peer Observation – link to Tutor Managers

Can occur more than once

Review Peer Observation with Erin within 2 weeks

Moodle Discussion

Moodle Site

Discuss layout

Tutor Training Schedule

Payroll Forms

Part 3: The Tutor Roles

ROLE PLAYING ACTIVITIES:

1. Professional v. Unprofessional

2. Professor Relations

Other Roles

Not! Instead….Proof-reader/editor/fixer Author-in-the-flesh

Strategy instructor

Answer-giver Question-asker, prompter,

practice buddy

Doctor of Homework Recognizer of strengths

Motivator

Coach and Study Skills

Absolute expert Resource user

Sharer of experience

Creative strategizer

Tutor Role: Referring Students•Fall 2011 training session on Referral Skills

•ROLE PLAY

Academic Learning Center: (Basement of Admin. Bldg.) Tutoring in most subjects, help with academic and study skills, disability resources, etc

Writing Center: (Math/Computing #105) Writing, revision, editing strategies

Counseling Center: (White building behind The Gable Health and Counseling Center, Linden/Richmond St.) Emotional, social, academic and other concerns

Career Development Center: (Geiser House) -- Resume and scholarship application writing and review, as well internships, study abroad, etc

Library: Research & Information Literacy Assistance

NC STATE VIDEO

ROLE OF TUTORS:

1. Helper

2. Peer Learning

3. Teacher

4. ALC Employee

Major Tutoring Principles•Tutoring is a learning partnership & involves weekly sessions

•Establish rapport, a respectful & safe atmosphere, and goals

• Be “tutee focused”: •Ask tutee about specific problems & allow them to explain•Keep the tutee actively involved in all parts of session•Allow tutees to progress without interrupting•Help tutee build from their strengths

• Help tutee become an independent learner & direct to resources

Principles: Be VersatileSome Possibilities: Inquire about what’s worked or not worked!

Review syllabi, dissect the assignment (important place to start) Brainstorming/listing/composing/creating a chartDiscussion where you ask open-ended questions to inspire their ideasActing out a conceptRelate to real world examples Drawing as illustration Studying a book or resource guide together Practicing by modeling (showing), having student try, giving feedback Finding more resources together on the internet

Things to Remember…

You can only do your best: tutees are not always prepared as you want them to be; they are likely not as patient as you hoped, and their sense of humor may be stifled by nerves

You cannot help everyone and improved grades are not guaranteed

Know the tutors in your discipline area; use each other as a resource and sounding board

If you begin to complain about your tutees or dread your sessions, it’s time to seek out support our contributions are appreciated

Discipline Meeting & Goal Setting Tutor Manager Goals

Study skills tip sheets

Tutoring strategy of the week

Creating ALC video(s) and newsletter

Developing teams to share resources

Share quizzes, practice problems, strategies, etc.

Mastering feedback

Identifying/mentoring new tutor managers Introduce DAPPS Goal setting Activity

Wrap Up T-Shirts

Next Training

Communication Skills P. 1:

Monday, 2/21/11 from 5:00-7:00pm (CCSL - Fireside)

Watch Fat City Video by March 1

Peer Observation – meet with Erin

Questions & Evaluations