new york state medication grant program provider manual · web viewpayments for each cycle shall be...

28
New York State Medication Grant Program Provider Services Manual Version 1.0 March 3, 2021 Proprietary & Confidential © 2021 Magellan Health, Inc. All rights reserved. Magellan Medicaid Administration, part of the Magellan Rx Management division of Magellan Health, Inc.

Upload: others

Post on 03-Aug-2021

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

New York State Medication Grant Program

Provider Services ManualVersion 1.0March 3, 2021

Proprietary & Confidential© 2021 Magellan Health, Inc. All rights reserved.Magellan Medicaid Administration, part of the Magellan Rx Management division of Magellan Health, Inc.

Page 2: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

Revision HistoryDocument

Version Date Name Comments

1.0 03/03/2021

Cathy Ackerson Initial creation

Magellan Rx Management performs an annual review of all policies and procedures to ensure that all data is current and any modifications and improvements to processes made over the previous year are included in the documents.

Please note that drives and file extensions referenced in this document can only be accessed from inside Magellan’s network.

Page 2 | New York State Medication Grant Program Provider Services Manual

Page 3: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

Table of Contents1.0 Introduction.............................................................................................................................42.0 General Information................................................................................................................5

2.1 Member Eligibility......................................................................................................................52.2 Pharmacy Provider Enrollment...................................................................................................52.3 Provider Services Contact Information.......................................................................................62.4 Confidentiality and Proprietary Rights.......................................................................................72.5 Fraud Waste, Abuse and Program Integrity...............................................................................7

2.5.1 Reporting Fraud.....................................................................................................................82.5.2 Desktop and On-site Audits...................................................................................................82.5.3 Appeals of Audit Results........................................................................................................92.5.4 Right to Inspection by Government Entities..........................................................................9

3.0 Pharmacy Claims Submission.................................................................................................113.1 Submitting a Claim....................................................................................................................123.2 Payer of Last Resort..................................................................................................................123.3 Filing Limits...............................................................................................................................123.4 Dispensing/Quantity Limits......................................................................................................133.5 Refill Requirements..................................................................................................................133.6 Claim Reversals.........................................................................................................................133.7 Rejected Claims........................................................................................................................133.8 Compound Claims....................................................................................................................133.9 Data Fields and Submission Requirements...............................................................................14

4.0 Prospective Drug Utilization Review (ProDUR).......................................................................154.1 Drug Utilization Review Edits...................................................................................................15

5.0 Provider Reimbursement.......................................................................................................176.0 Appendices............................................................................................................................18

6.1 Provider Denial Letter Template..............................................................................................186.2 Provider Enrollment Approval Letter Template........................................................................19

7.0 Glossary.................................................................................................................................20

Page 3 | NY MGP Provider Services Manual

Page 4: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

1.0 IntroductionIn August of 1999, the NYS Governor signed Kendra's Law into legislation. This legislation provided assisted outpatient treatment for some individuals in New York's Mental Health system. Information on this section of the law is easily accessible through the OMH web page at: https://my.omh.ny.gov/bi/aot

This legislation also provides grants for the cost of medications and other services needed to prescribe and administer medication for individuals with a mental illness who leave the local jails, state prisons or hospitals and have applied for Medicaid (Chapter 15 of Kendra's Law). Currently the way the system works, many individuals who leave these jails, prisons and hospitals receive only limited supplies of medication until they qualify for Medicaid. The Medication Grant program provides funding to counties to pay for the individual's mental health medications and services related to providing medication during their pendency of a Medicaid determination.

As the Pharmacy Benefits Manager (PBM) for the New York State Office of Mental Health’s Medication Grant Program (MGP) Magellan Health Services is committed to providing excellence in the behavioral health community, in both pharmacy benefits and network management. Magellan’s extensive experience as the PBM for the NY MGP dates back to the MGP’s inception in September of 2000.

New York State Medication Grant ProgramProvider Services Manual | Page 4

Page 5: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

2.0 General InformationInformation in the New York Medication Grant Program’s Provider Manual is considered proprietary and intended for use only by pharmacy providers enrolled in the New York Medication Grant pharmacy network. Providers cannot copy, reproduce, share or distribute information included in the provider manual.

2.1 Member Eligibility

In order to be eligible for the MGP, an applicant must:

be identified as having a serious mental illness be scheduled for release from the county jail, state prison or discharged from a

psychiatric hospital be a New York State (NYS) resident appear eligible for Medicaid be at least 18 years of age

Once a Medicaid eligibility determination has been rendered by the Center for Medicare and Medicaid (CMS), the member will be disenrolled from the Medication Grant Program (MGP).

It is expected that the pharmacy provider will deliver pharmacy services under the direct supervision of a licensed pharmacist and in conjunction with the prescriber’s instructions according to applicable laws. As a participating provider in the MGP, the pharmacist must exercise professional judgment in delivering pharmacy services to an eligible MGP member.

The provider cannot discriminate against any eligible MGP member based on age, race, color, ethnic group, national origin, gender, religion, disability, medical condition, political convictions, sexual orientation, or marital/ family status. Unless professional judgment dictates otherwise, the pharmacist is expected to provide pharmacy services related to covered items to all eligible MGP members in accordance with applicable Law.

2.2 Pharmacy Provider Enrollment To participate in the MGP pharmacy provider network, the applicant may

request an enrollment packet by contacting the New York State EPIC Provider Helpline at:

800-634-1340

Page 5 | NY MGP Provider Services Manual

Page 6: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

Hours: Monday–Friday 8:00 a.m.–5:00 p.m.

Pharmacy Providers who are interested in enrolling in the MGP must be an approved Medicaid provider and must furnish a valid Medicaid provider number as required by applicable law. The Medicaid number must be kept current at all times.

Applicants must provide the appropriate credentialing documentation during the enrollment determination process. These documents include:

NYS Pharmacy Registration number Medicaid Provider number Federal Tax ID# National Provider Identifier (NPI) Disclosure of Ownership

Applicants must meet all Federal, State and local laws for standards of operations and must provide copies of Federal, State and local licenses and/or business permits as required by law.

Applicants must complete and return the enrollment packet, including all required information and documentation, to:

Magellan Rx Management at 15 Cornell Road, Suite 2201, Latham NY 12210. All applications are reviewed and approved by the New York State Department

of Health. Once a review is completed, a determination letter is mailed to the applicant. (See Sample Letters)

Approved applicants will be enrolled in the New York State Medication Grant Program as well as the New York State Elderly Pharmaceutical Insurance Program and the American Indian Health Program

2.3 Provider Services Contact Information The MGP Provider Call Center is staffed with our Customer Service

Representatives twenty-four hours per day, seven days per week. For assistance you may contact our representatives at: 800-209-6027

The MGP Member Call Center is staffed with our Customer Service Representatives from Monday through Friday between the hours of 9:00 a.m.–5:00 p.m. Members seeking assistance call contact our Member Services Call Center at 800-209-6054

For technical assistance such as password resets, pharmacy providers can contact Magellan Rx Management’s Web Support Center from Monday through Friday between the hours of 8:00 a.m.–8:00 p.m. by calling 800-651-8921, select option 3.

New York State Medication Grant ProgramProvider Services Manual | Page 6

Page 7: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

For Fraud, Waste and Abuse reports contact: [email protected] or call the SIU Pharmacy Hotline at 800-349-2919

2.4 Confidentiality and Proprietary Rights

The provider shall comply with all applicable federal and state privacy laws and regulations including the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), and the regulations imposed thereunder, including but not limited to the Standards for Privacy of Individually Identifiable Health Information at 45 CFR Parts 160 and 164 (Privacy Rule) and the Security Standards for Protection of Electronic Health Information at 45 CFR Parts 160 and 164 (Security Rule). Compliance must also follow New York State law which provides for greater privacy protection for MGP patients as referenced in the New York Consolidated Laws, Mental Hygiene Law – MHY § 33.13. Clinical Records Confidentiality at: http://codes.findlaw.com/ny/mental-hygiene-law/mhy-sect-33-13.htmlFurthermore, the provider shall not use member information for competitive purposes or provide such information to others for monetary gain or remuneration. This information shall not be provided to a third party, except to the extent that disclosure may be required pursuant to law.

The Pharmacy shall create and adopt policies and procedures to periodically audit adherence to all HIPAA regulations, and for which Pharmacy acknowledges and promises to perform, including, but not limited to, the following obligations and actions:

Safeguards – The Pharmacy agrees to use administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the PHI that the Pharmacy creates, receives, maintains, or transmits on behalf of PBM and/or Plan.

Pharmacy’s Agents – The Pharmacy agrees to ensure that any agent, including a subcontractor, to whom it provides PHI that was created, received, maintained, or transmitted on behalf of the PBM and/or Plan agrees to use reasonable and appropriate safeguards to protect the PHI.

Notification of Security Incident – The Pharmacy agrees to report to the PBM (Magellan) within 48 hours of becoming aware of any use or disclosure of the Plan enrollee’s PHI or of any security incident of which the Pharmacy becomes aware.

Page 7 | NY MGP Provider Services Manual

Page 8: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

2.5 Fraud Waste, Abuse and Program Integrity

Magellan aggressively pursues allegations of health care fraud, waste, and abuse. Magellan’s Special Investigations Unit (SIU) is responsible for protecting the assets of Magellan and the New York State Office of Mental Health by detecting, identifying, and deterring fraud, waste, and abuse. The mission of our program is the pursuit of suspected fraud, waste, and abuse, by enrollees, pharmacies, prescribers, and others involved in the health care system.

Our program includes procedures to detect and prevent fraud, waste or abuse through proactive monitoring of members, prescribers and pharmacies through various approaches including data analysis, verification of services, desk audits, on-site audits and investigations.

2.5.1 Reporting Fraud

The Pharmacy shall report any suspicion or knowledge of fraud and/or abuse to Magellan’s Special Investigations Unit (SIU), including but not limited to, the false or fraudulent filings of claims and/or the acceptance or failure to return monies allowed or paid on claims known to be false, incorrect, inaccurate, or fraudulent. The Pharmacy shall not attempt to investigate or resolve the reported suspicion, knowledge, or action without informing the SIU, and must cooperate fully in any investigation by the SIU, or appropriate state and federal authorities, or a subsequent legal action that may result from such an investigation. The Pharmacy shall, upon request, make available all administrative, financial, and medical records relating to the delivery of items or services for which Plan monies are expended to the Pharmacy. Additionally, the SIU and its auditors and subcontracted auditors, shall be allowed access to any place of business and to all records of the Pharmacy, Subcontractor, or any other entity during normal business hours, except under special circumstances when after-hour admission shall be allowed. Special circumstances shall be determined by the PBM Network Manager.

Suspected fraud, waste or abuse should be reported to: [email protected] SIU Pharmacy Hotline: 800-349-2919

2.5.2 Desktop and On-site Audits

Desk and on-site audits may be initiated based upon a random selection, as a result of tips or leads reported to Magellan or the New York State Office of Mental Health or based upon the results of ongoing monitoring activities including data analysis. All audits will be conducted in accordance with applicable contractual and regulatory requirements.

Audits will include the following steps:

New York State Medication Grant ProgramProvider Services Manual | Page 8

Page 9: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

Advance notice will be provided to pharmacies (for on-site audits) unless suspected fraud has been identified. When suspected fraud has been identified, no advance notice is required. Magellan, and our vendors, will work with pharmacies to make reasonable accommodations when scheduling on-site audits and to ensure minimal disruption to pharmacy operations during the audit process.

A list of documentation required for the review will be provided (along with the required timeframe and submission method for desk audits).

A review of the records will be conducted to ensure their accuracy and compliance with regulatory and contractual requirements. When on-site we may also interview staff, review policies and procedures and other relevant documentation and will observe staff interactions with customers. Our audit staff comply with all applicable privacy regulations.

Once records have been reviewed, a preliminary report of the findings is provided. It will include a detailed list of the discrepancies found, a reference to the contractual or regulatory requirement(s) in question, and guidelines for any opportunity to contest the initial findings. Some findings may not allow for submission of additional documentation due to their nature (e.g., wrong patient or prescriber selected).

The audit will be closed, and a final report issued once the additional documentation has been reviewed or the time to submit additional documentation has closed. Any changes to the preliminary results based upon the review of additional documentation will be reflected in the final report.

2.5.3 Appeals of Audit Results

Once the audit is closed, should you have any questions pertaining to your audit results, please follow the instructions in your audit report or you may contact Integrated Pharmacy Solutions (IPS) at: 1-781-333-6040.

The pharmacy has 30 days to contest the findings by providing validation for the claims included in the Audit Findings. Supporting documentation must be mailed to:

Integrated Pharmacy SolutionsAttn: NY MGP Audit Appeals50 Tremont Street, Suite 201Melrose, MA 2176

2.5.4 Right to Inspection by Government Entities

Provide that the New York State Office of Mental Health (OMH), the New York State Department of Health (DOH), the Office of the Inspector General (OIG), Office of the

Page 9 | NY MGP Provider Services Manual

Page 10: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

Comptroller of the Treasury, Medicaid Fraud Control Units (MFCU), and Department of Justice (DOJ), as well as any authorized state or federal agency or entity, shall have the right to evaluate through inspection, evaluation, review or request, whether announced or unannounced, or other means any records pertinent to the Agreement, including but not limited to:

Medical records Billing records Financial records, and/or any records related to services rendered, quality,

appropriateness, and timeliness of services; and/or Any records relevant to an administrative, civil, and/or criminal investigation

and/or prosecution

When performed or requested, the evaluation, inspection, review, or request, shall be performed with the immediate cooperation of the Pharmacy. Upon request, the Pharmacy shall assist in such reviews, including the provision of complete copies of medical records. Health Insurance Portability and Accountability Act of 1996 (HIPAA) does not bar disclosure of protected health information (PHI) to health oversight agencies, including but not limited to Office of the Inspector General (OIG), MFCU, DHHS OIG, and Department of Justice (DOJ), so long as these agencies operate in compliance with applicable regulations. Provide that any authorized state or federal agency or entity, including, but not limited to NYSDOH, OIG, MFCU, OIG, DOJ, and the Office of the Comptroller of the Treasury may use these records and information for administrative, civil, or criminal investigations and prosecutions within the limitations set forth under HIPAA and Health Information Technology for Economic and Clinical Health.

New York State Medication Grant ProgramProvider Services Manual | Page 10

Page 11: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

3.0 Pharmacy Claims SubmissionBefore the pharmacy fills a prescription for a covered medication, the pharmacist must verify the patient’s enrollment in the MGP by asking the patient to present their MGP identification card. Each patient must have his/her own member identification number. All membership identification numbers begin with the alpha characters “MG” followed by seven digits. If the patient is unable to produce an identification card (see example below), the pharmacist must contact the MGP Provider Call Center to confirm the patient’s eligibility in the program.

MGP Identification Card Example:

FRONT of MGP Card

BACK of MGP Card

Page 11 | NY MGP Provider Services Manual

Page 12: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

The pharmacy must not submit a claim through the Point-of-sale (POS) system until the pharmacist has determined that the patient is actively enrolled in the MGP, the prescription is valid, and issued by a licensed prescriber.

3.1 Submitting a Claim

The pharmacy provider is required to submit pharmacy claims electronically through the Point-of-Sale system for all covered medications. The provider must submit all necessary information as outlined in the Payer Sheet, Pharmacy Service Agreement, and as required by the claims processing system for each claim. Each claim submitted by the provider constitutes a representation that the pharmacy services were provided to the eligible MGP member, and that the data transmitted on the claim submission is accurate and complete.

All claims must be submitted accurately and completely online in the current NCPDP (vD.0) HIPAA-approved format.

For claims submissions to the MGP please use the following information including Plan ID, Bank Identification Number (BIN), and Processor Control Number (PCN):

Plan ID: NYMGP

BIN: 005260

PCN: 7500005260

3.2 Payer of Last Resort

The Medication Grant Program is intended to be the payer of last resort. MGP is responsible for payment of prescription drug costs only if no other active prescription insurance exists and the member appears to be eligible for Medicaid.

3.3 Filing Limits

Any claims received after the MGP coverage has been terminated, must be submitted to Medicaid if the patient is eligible for Medicaid. If the termination was for other reasons than Medicaid coverage and the date of service of the claim is within the MGP coverage period, Magellan Rx Management will process the claim.

Original Claims Transaction Type Reversals/Re-bills/AdjustmentsPOS Original Claims (NCPDP transaction B1) 365 daysPOS Reversals (NCPDP transaction B2) unlimitedPOS Re-bills (based on DOS) (NCPDP transaction B3) 732 days

New York State Medication Grant ProgramProvider Services Manual | Page 12

Page 13: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

3.4 Dispensing/Quantity Limits

Dispensing limits on days’ supply cannot exceed 30 days or 120 units whichever is less. There are no restrictions on quantity.

3.5 Refill Requirements

Up to one refill is permitted within 183 days from the date the original prescription was written.

DEA = 0: Original + up to 1 refill within 183 days from original Date Rx was Written

DEA = II: No refills DEA = III – V: Original + up to 1 refill within 183 days from original Date Rx

Written

3.6 Claim Reversals

All claims must be submitted electronically through the Point-of-Sale system. Failure to submit a claim within the allotted billing window from the date of service may result in nonpayment of the claim.

Providers are required to reverse any claim that is not delivered to or received by the eligible MGP member. The provider may only reverse and submit a claim within the same payment cycle in which the claim was originally submitted.

3.7 Rejected Claims

Rejected claims must be resubmitted in the same manner as the original claim with corrected information.

3.8 Compound Claims Compound claims must be submitted using the Compound Segment, which lists

all the ingredients (up to 25). All compounds should be submitted with Compound Code (NCPDP Field # 406-

D6) = 2 Coverage rules for POS compounds will equal coverage rules as described for

non-compound claims. Magellan will identify individual ingredients not covered by returning a

Reject Code (NCPDP Field # 511-FB) and Reject Field Occurrence Indicator (NCPDP Field # 546-4F)

Page 13 | NY MGP Provider Services Manual

Page 14: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

Resubmission of the claim with covered drugs only. Submission Clarification Code (NCPDP Field # 420-DK) = “08” will

indicate the pharmacist’s acceptance of payment for covered ingredients only.

Compounds must be submitted using a Product/Service ID of zero. All compounds must be submitted with the appropriate Compound Dispensing

Unit Form Indicator (NCPDP Field # 451-EH) All compounds must be submitted with a valid NCPDP value in the Compound

Route of Administration field (NCPDP Field # 451-EH) Compounds must be submitted with a valid NCPDP value in the Compound

Dosage Form Description field (NCPDP Field # 540-EF) Each ingredient’s NDC must be submitted along with the quantity of the NDC

used If at least one covered ingredient is a generic, as defined by the Medicaid fee

schedule, the standard Medicaid dispense fee will apply If no covered ingredients are generic products, as defined by the Medicaid fee

schedule, standard Medicaid dispense fee will apply The dispensing fee is per claim, not per ingredient

3.9 Data Fields and Submission Requirements

The acceptable data elements for claims submissions are included in the following payer specification sheets: NY Medication Grant Program NCPDP D.0 Payer Specifications

New York State Medication Grant ProgramProvider Services Manual | Page 14

Page 15: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

4.0 Prospective Drug Utilization Review (ProDUR)ProDUR encompasses the detection, evaluation, and counseling components of pre-dispensing drug therapy screening. The ProDUR system assists in these functions by addressing situations in which potential drug problems may exist. ProDUR performed prior to dispensing assists the pharmacists to ensure that their patients receive the appropriate medications.

Because the Magellan ProDUR system examines claims from all participating pharmacies, drugs that interact or are affected by previously dispensed medications can be detected. Magellan recognizes that the pharmacists use their education and professional judgments in all aspects of dispensing medications.

4.1 Drug Utilization Review Edits

The following ProDUR edit will deny for the MGP:

Early Refill (ER)

For all products, Early Refill Tolerance is 75 percent For all products, the system will automatically check for an increase in dose and

when an increase in dosage is detected, the system will not deny the current claim for early refill.

The Call Center may assist in overriding this reject if one of the following circumstances exists:

Dosage/Therapy change has occurred Patient is no longer taking the original dosage Dosage Time/Frequency Change has occurred

Problem/Conflict Type: The following override codes may be used by the dispensing pharmacist in any condition where a provider-level override is allowed for ProDUR denials.

Intervention Code/Description Outcome Code/Description Rx Submission Code

00/no intervention 1A/filled as is, false positive 01/No overrideM0/prescriber consulted 1B/filled prescription as is 02/Other overrideP0/patient consulted 1C/filled with different dose 04/Lost prescriptionR0/RPh Consulted other source

1D/filled with different directions

05/Therapy challenge

1F/filled with different quantity

06/Starter dose

Page 15 | NY MGP Provider Services Manual

Page 16: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

Intervention Code/Description Outcome Code/Description Rx Submission Code

1G/filled with prescriber approval

07/Medically necessary

08/Process compound for approved ingredients09/Encounters99/Other

NCPDP Field Reference:

Conflict = (Field ID 439-E4) Intervention = (Field ID 440-E5) Outcome = (Field ID 441-E6)

New York State Medication Grant ProgramProvider Services Manual | Page 16

Page 17: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

5.0 Provider ReimbursementPharmacy providers receive payment electronically in the form of an ASCX-12N 835 transaction or paper check if requested by the pharmacy. The MGP reimburses providers according to the Medicaid fee schedule plus the Medicaid dispensing fee.

Drug Type If NADAC is available reimburse at:

If NADAC is unavailable reimburse at:

Professional Dispensing Fee:

Generics Lower of NADAC, FUL, SMAC or U&C

Lower of WAC-17.5%, FUL, SMAC or U&C

$10.08

Brands Lower of NADAC or U&C Lower of WAC-3.3% or U&C $10.08OTCs (covered outpatient drugs)

Lower of NADAC, FUL, SMAC or U&C

Lower of WAC, FUL, SMAC or U&C

$10.08

Payments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider must comply with all HIPAA regulations which mandate ASCX-12N 835 and updates as required.

Online ERA or EFT enrollment requests can be submitted via the website at https://eftera.magellanmedicaid.com/. ERA and EFT re-enrollment is not required after initial enrollment.

Providers with questions regarding the testing, creation, and receipt of the 835 data file should contact: [email protected]

Page 17 | NY MGP Provider Services Manual

Page 18: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

6.0 Appendices

6.1 Provider Denial Letter Template

New York State Medication Grant ProgramProvider Services Manual | Page 18

Page 19: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

6.2 Provider Enrollment Approval Letter Template

Page 19 | NY MGP Provider Services Manual

Page 20: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

7.0 GlossaryTerm Definition

ADAP AIDS Drug Assistance Program. Provides free medications for the treatment of HIV/AIDS and opportunistic infections.

Adjudicate Refers to the process of paying claims submitted or denying them after comparing claims to the benefit or coverage requirements.

Allowed Amount

The maximum amount a plan will pay for a covered health care service or eligible expense.

BIN Bank Information NumberCMS Centers for Medicare and Medicaid ServicesDEA Drug Enforcement AdministrationDOH Department of Health. A department within the State of New York, which

oversees the Medication Grant Program; our client.DOJ Department of JusticeDOS Date of ServiceDUR Drug Utilization Review. A review process performed by Pharmacy

Consultants, which monitors a member’s prescription histories for four key factors: Drug-to-Drug, Therapeutic Drug, High Dose Drug, and Early Refill Drug interactions. Also known as DUE, or Drug Utilization Edit.

EFT Electronic Funds TransferER Early RefillERA Electronic Remittance AdviceFDA Food and Drug AdministrationFUL Federal Upper LimitHIPAA Health Insurance Portability and Accountability Act of 1996. A federal

law that includes mandates which protect individuals’ rights in reference to the sharing or disclosing of their own health information. The mandates include insurance privacy and technology standards.

MAX Maximum. The dollar limit amount spent by a private insurance company with any one patient; caps can be either quarterly limits or yearly limits. Also known as the CAP.

Medicaid A federal and State program that helps with healthcare costs for some people of all ages with limited income and resources.

Medicare A national health insurance program. Health care for the elderly and people with certain disabilities and diseases.

NADAC National Average Drug Acquisition CostNCPDP National Council for Prescription Drug Programs

New York State Medication Grant ProgramProvider Services Manual | Page 20

Page 21: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

Term Definition

NDC National Drug Code. The number which identifies a drug. The NDC number consists of 11-digits, broken into 3 sections in a 5-4-2 format. The first 5 digits identify the labeler code representing the manufacturer of the drug and are assigned by the FDA.

NPI National Provider Identification. A unique 10-digit identification number issued to health providers, clinical social workers, professional counselors, physical therapists, occupational therapists, pharmacy technicians, and athletic trainers.

NY MGP New York Medication Grant ProgramNYSDOH New York State Department of HealthOIG Office of the Inspector GeneralOTC Over the CounterPA Prior Authorization is a requirement that the physician obtain approval

from the health insurance plan to prescribe a specific medication. PA is a technique for minimizing costs, wherein benefits are only paid if the medical care has been pre-approved by the insurance company.

PCN Processor Control NumberPHI Protected Health Information. Under Federal law is any information

about health status, provision of health care, or payment for health care that is created or collected by a Covered Entity (or a Business Associate of a Covered Entity), and can be linked to a specific individual.

PII Personally Identifiable Information. Information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

POS Point of Sale. These systems help pharmacies and pharmacists digitally and electronically accept payments, track available inventory, manage customers, and confirm or approve purchase orders. These solutions are implemented by retail, clinical, and independent pharmacies alike.

ProDUR Prospective Drug Utilization ReviewQI-1 Qualified Individual. This is a Medicaid program for beneficiaries who

need help in paying for Medicare Part B premiums. The beneficiary must have Medicare Part A and limited income and resources and not be otherwise eligible for Medicaid. For those who qualify, the Medicaid program pays full Medicare Part B premiums only.

QI-2 Qualified Individual. This is a Medicaid program for beneficiaries who need help in paying for Medicare Part B premiums. The beneficiary must have Medicare Part A and limited income and resources and not be otherwise eligible for Medicaid. For those who qualify, the Medicaid program pays full Medicare Part B premiums only.

Page 21 | NY MGP Provider Services Manual

Page 22: New York State Medication Grant Program Provider Manual · Web viewPayments for each cycle shall be generated on the same schedule as the remittance advice. The pharmacy provider

Term Definition

QMB Qualified Medicare Beneficiary. This is a Medicaid program for beneficiaries who need help in paying for Medicare services. The beneficiary must have Medicare Part A and limited income and resources. For those who qualify, the Medicaid program pays Medicare Part A premiums, Part B premiums, and Medicare deductibles and coinsurance amounts for Medicare services.

RX Prescription; also known as a “script.”Script A short version of the word “Prescription”; also knows as an “Rx.”SMAC State Maximum Allowable CostU&C Usual and Customary. The amount charged for a drug in a geographic

area based on what providers in the area usually charge for the same drug.

WAC Wholesale Acquisition Cost

New York State Medication Grant ProgramProvider Services Manual | Page 22