new zealand channel day 2013 clearwater resort abm wiki overview abm nz channel partner conference...

New Zealand Channel Day 2013 Clearwater Resort

ABM Wiki

Overview

ABM NZ Channel Partner Conference 2013


ABM Wiki - Overview

New method of delivering content

Initially to Channel Partners

Eventually to End Users

Built on Atlassian Confluence and Integrated to JIRA

More interactive, promoting 2-way communication by allowing comments


Content Development

Initial content copied and updated from existing sources including:

Marketing Material – Brochures, Videos, Data Sheets

Support Bulletins

Useful Support Information

Dynamic Content from JIRA


Content Development

Articles published by ABM Distributor support based on discussions with Channel that may be interesting to the wider group

Content created by YOU!

FAQs

How To Guides

Tips and Tricks

Solutions


What Are We Trying To Achieve?

Single access point to information

Richer, more relevant content to the channel

Better tools for finding the content

Shared content development

Interactive discussion


Why Should You Contribute Content?

The more everyone contributes the better the Channel operates and the happier overall the ABM user community will be.

If you use the content others provide to save yourself time and effort, it makes sense to reciprocate when you have the opportunity.

ABM and the distributors can’t do it all.


Confidentiality

It’s a public forum, so don’t say anything you wouldn’t say in a crowded room of other dealers.

Client details should be avoided


Intellectual PropertyAnything contributed becomes public domain

Don’t put up anything you think is commercially sensitive or valuable

Descriptions of how to do something – YES

User guides that you sell or licence – NO

There is a fair expectation that if you copy someone’s work, you should attribute the work to the original author

Not doing so could see you getting the “Manky Mutt” award


A Manky Mutt


What Can You Do?

Go back to recently viewed items

Have a profile (including a picture)

Bookmark favourites

Review Watched items


What Else Can You Do?

“Like” pages – James, Phil and David will like this.

Comment on pages

Create Blog posts

Create pages


Let’s Take a Look

https://abmissues.jira.com/wiki/

https://abmissues.jira.com/wiki/


Blogging

To create a blog post, use the “Create” button at the top…

And select


Articles (Pages)

Create a new page

Consider layout as well as content

Use a template

Add labels


MacrosMacros are quick ways of adding content as well as other layout elements

Dynamic Lists - {content by label}, {content by user}, {table of contents}

Sections – a horizontal section {section}

Columns – a vertical section {column}

Links to other pages – Use [ ]

Files – {office excel}, {office word}. {pdf}, {multimedia}


Macros

Once a macro has been created, property sheets are available:


Links

Linking to other pages is as simple as typing “[“ and the name of the page.

Automatic suggestions are displayed as you type

“Dead” links can be created for pages you intend to fill in later

Just click on a dead link to automatically create the new page


LabelsLabels are critical for properly organising content

They are used in dynamic lists, such as those on the Support Material Page

Why?

Because if you use labels properly you don’t have to remember to add links towards your new page.


Proper Way to Use Content By Label

https://abmissues.jira.com/wiki/display/ABM/Marketing+Material

The top list has to have every individual page added (not necessarily optimal)

The bottom list uses a single label to find every relevant page.




Other Dynamic Content

JIRA issues using filters – {filter results}

Using saved filters

Normal issue security applies


Comments

Comments can be added at the bottom of any page or blog post.

Feel free to have conversations


End User Version?

Eventually, probably. Not soon.

Will be in a different space

Will be far more rigorously controlled


What Now?

We need you to contribute content

We need suggestions for more content

new zealand channel day 2013 clearwater resort abm wiki overview abm nz channel partner conference...

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