newest gm winchester mystery house - … · company’s production of rapture, blister, burn (may...
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MAY 2017 "A Hospitality Networking Organization" WWW.SILICONVALLEYCONCIERGE.COM
SEPTEMBER 14, 20175:30PM – 8:00PM
WINCHESTERMYSTERY HOUSE
Network and enjoy foodBeverages from topLocal restaurants,caterers, wineries andbreweries
The event celebrates theOutstanding HospitalityOf the IndustryIncluding several localCVB’s and Chambers…
INFORMATION AND INSTRUCTIONS REGARDINGHOW TO BECOME A SPONSOR WILL
BE SENT OUT SHORTLY
IF YOU ARE READY TO PARTICIPATENOW AS A SPONSOR
PLEASE CONTACT ONE OF THE FOLLOWING:
CHRIS CITTI:[email protected]
OR
MORI MANDIS: [email protected]
MEET WALTER MAGNUSON – NEWEST GM
WINCHESTER MYSTERY HOUSE
Walter Magnuson, General Manager of Winchester Mystery House LLC, is responsible foroverseeing one of Northern California’s premiere attractions, a national and state historiclandmark and one of America’s most celebrated homes. He leads a staff of 110 that operatethe world-famous tours of the sprawling 160-room mansion, located in San Jose, California.Celebrated in legend for over 90 years, the estate attracts hundreds of thousands of visitorsfrom all over the world, plus curious media from the four points of the globe (including the toprated “Ghost Adventures” on The Travel Channel).
A native of Long Island, New York, Magnuson enjoys an extensive background inattraction/destination administration and operations, including strategic planning, budgetmanagement, and business development. Since receiving a Bachelor of Arts degree incommunications from Adelphi University, in Garden City, New York, his unique relationshipmanagement, brand sensibilities and aggressive strategy execution led to first-of-their kindleadership positions at the Disneyland Resort in Southern California, the Disney MusicGroup and the Walt Disney Studios.
His career and professional experience began at an early age when he joined DJ Productionsin Franklin Square, New York, as an expert and insightful event planner. There heconceptualized, developed and oversaw special events for both private affairs and Fortune500 companies from the greater tri-state area.
In 2002, Magnuson moved south to Florida, securing the position of trainer in theOperations segment of Walt Disney World Resort in Florida. Wanting to expand hismanagerial and leadership skills, 2004 saw Magnuson moving to Los Angeles, securing aposition with NBC Universal Television Studios.
Soon after Magnuson found himself working for Chace Audio By Deluxe, one of thelegendary audio production facilities in Hollywood. At Chace, Magnuson managed restorationfilm titles and audio projects for Sony Pictures including such classic films as “Lawrence ofArabia,” “West Side Story,” South Pacific” and various other special projects including work
for Frank Sinatra Enterprises and Walt Disney Pictures.
VALLEY ACCESS ELECTRONIC MAGAZINE/ 2
English. It will help enhance the quality of your
guest service while also improving efficiency,hence reducing guest service cost.
AreaOwl is also portable on a smartphone so theinformation is available at the fingertips of theguests, in their room or on-the-go.
Carlos, the owner of Acapulco Mexican restaurant hadrecently listed his restaurant on AreaOwl, showing offseveral photos of his famous burritos and enchiladas.When the hotel staff showed Acapulco’s page onAreaOwl to John and Jane, the delicious looking photoswere enough for the couple to make an instant decisionwhere to have lunch.
While enjoying their lunch at Acapulco, John and Janewasted no time in exploring AreaOwl on their smartphoneto find a computer store for John’s power cable, a nailsalon for Jane, and information on the Computer HistoryMuseum for Jane’s visit later that day.
AreaOwl is a great way for local businesses toattract travelers visiting the area. Many hotelguests like to ask hotel staff for localsuggestions. By listing your business onAreaOwl, it is naturally easier for hotel staff tosuggest your business to their guests, especiallywhen your business page has nice photos,menus, and other helpful information.
AreaOwl is a flexible, self-managed marketingplatform for local businesses. Businesses canmanage and update the content of your businesspage, or adjust when and where to list the page.Sign-up for a free account to start attracting moreguests to your business today!
AreaOwl’s goal is to facilitate collaboration among hotelsand local businesses to make sure visitors to the SanFrancisco Bay Area have a wonderful experience duringtheir stay so they keep coming back.
For more information, contact us at AreaOwl.com or call866-912-5601
ShutterStock
AreaOwl-Where Visitors to the Bay AreaCan Explore the Area
When John and his wife Jane, stepped off the plane and intothe San Jose airport terminal, their first thoughts were to getto the hotel and settle in. After unpacking John and Jane wereready for a good meal. Following that John needed to find astore to get a new power cable for his laptop. He wasn’t surewhy the connection was bent, but he needed to find areplacement fast before his first meeting in an hour.
While John was in his meeting, Jane wanted to find thenearest nail salon as she didn’t have time before the trip toget her nails done and then head over to the ComputerHistory Museum in Mountain View.
The good news for John and Jane was that their hotel hadstarted using AreaOwl, the online guest service tool to helpvisitors look for local restaurants, services, and businesses.Visitors, such as John and Jane, new to Silicon Valley, have avariety of needs, from the most basic such as where to findthe best burrito, where to get your nails done or buy that pairof socks you forgot to pack.
AreaOwl is an engaging and convenient guest service tool for
hotel staff to efficiently show (not just explain) local choices to
guests, even with limited
Welcome to Les Clefs d’Or USAWe are so proud of one of our own SVCA Members
TAVIS LAMPMANCHEF CONCIERGE
MEMBER, LES CLEFS D’OR USA
The original meaning of the word Concierge, which originated in earlyEurope, was “Keeper of the Keys” to the castle. The "Keeper of theKeys" always knew where everything was and knew everything thatwas going on.
Welcome to Les Clefs d’Or USA. You can recognize Clefs d'Or conciergesby the keys they display on the lapels of their uniforms. These crossed goldkeys are more than just the symbol of the organization; they are the symbolof guaranteed, quality service. We are delighted to have the distinction ofbeing the only national organization of hotel lobby concierges. Les Clefsd’Or, pronounced "lay clay door," is French and literally translates as "keysof gold."
Les Clefs d'Or members have dedicated many years of hard work andtraining to the concierge profession. They have their fingers on the pulses oftheir cities, able to advise guests on restaurants, nightlife, sporting andtheater events, sightseeing tours, shopping and more. They can directguests to any location, any product, at any time of day or night. Les Clefsd'Or concierges are motivated by a genuine desire to serve. Whetherrequesting something simple or complex, you can be sure they are a trustedresource to business travelers and vacationers alike. Always keepingguests' safety, enjoyment and satisfaction in mind.
TAVIS LAMPMANCHEF CONCIERGEMEMBER, LES CLEFS D’OR USA
Fairmont San Jose170 South Market StreetSan Jose, CaliforniaUnited States, 95113T 408 998 3944F 408 287 1648
Here's who took homethe business awardsfrom the SVO
Photograph by George Sakkestad Randy Musterer, owner of Sushi Confidential indowntown Campbell stands in the dining area of his popular restaurant. The SiliconValley Organization has recognized Sushi Confidential for its Distinguished BusinessAwards. Sushi Confidential took home best small business and was recognized on Aprilat a ceremony.
Bert George from Joseph George Wines accepts the award forDistinguished Business Leader
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There is plenty going on in May, and we are sharing some of ourtop picks. For a complete calendar, see our May issue(https://issuu.com/dineshopplay/docs/dsv_may2017_online) or, fora full guide to the area, visit dineshopplay.com.
A SEASON FOR SAVORINGSilicon Valley’s food festival season is about to kick into full swing.Pick up a fork and raise your glass…there’s going to be a lot ofsavorin’ in May.
Sample microbrews from various local breweries while checkingout the area’s sights • Find 30 of San Jose’s most popular tacotrucks and vendors at the Taco Festival of Innovation (May 27).(mvblfeast.com) • Get a little bit “fungi” at Morgan Hill MushroomMardi Gras (May 27-28), a celebration of the champignon.(mhmmg.org) • Feast on bacon-inspired dishes at Baconland (May28) concocted by local food trucks. (mvblfeast.com)
THE WORLD’S GREATEST SHOW (AND TELL)A walking cardboard velociraptor. A giant BalloonBot. A manplaying a flame-spewing saxophone. All of these things are not justpossible but familiar at Maker Faire (May 19-21), the Bay Area’smassive annual celebration of creative technology, DIY culture andnerdy fun of all stripes. (makerfaire.com)
AN INCENDIARY OPERASalome (May 26, 28 & June 3-4), an incendiary and powerfulopera inspired by a biblical story, packs an emotional punch.West Bay Opera stages this production, featuring RichardStrauss’s sensuous score that took the world by storm at its 1905premiere and continues to enthrall audiences today.(westbayopera.org)
STANDOUT STANDUPClad in his trademark Hawaiian shirt, Gabriel Iglesias’ (May 13)animated comedy style has made him popular among fans of allages. In celebration of 20 years in the business, his high-octaneshow—FluffyMania World Tour—is a sure-fire hit: a mixture ofstorytelling, parodies, characters and sound effects that bring allof his personal experiences to life. (sapcenter.com)
A FRESH LOOK AT GENDER POLITICSFeminism takes a sharp look at itself in City Lights TheatreCompany’s production of Rapture, Blister, Burn (May 18-June18), and a new comedy from Gina Gionfriddo which was a finalistfor the 2013 Pulitzer Prize. After grad school, Gwen built a family,Catherine a career. Decades later, unfulfilled in polar oppositeways, each woman covets the other's life, commencing adangerous game of musical chairs. (cltc.org)
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Mountain View Center for the Performing ArtsEvent Update | JUNE 2017
Ticket Office: 650-903-6000 | mvcpa.comContact: Shonda Ranson 650-903-6551 | [email protected]
TheatreWorks Silicon ValleyHershey Felder, BEETHOVENBy Hershey FelderDirected by Joel ZwickJune 7 - July 9June 7, 8 & 9 previews at 8 pmTuesdays & Wednesdays at 7:30 pmThursdays & Fridays at 8 pmSaturdays at 2 & 8 pmSundays at 2 & 7 pmFollowing his triumph as Irving Berlin, the brilliant Hershey Felder nowbrings Ludwig van Beethoven to life through the eyes of a Viennese doctorwho, as a boy, was by the Maestro’s side. Featuring some of thecomposer’s greatest works from “Moonlight Sonata” to the “9th Symphony”and the “Emperor Concerto,” this intense, illuminating and unforgettablejourney through time will immerse you in the astounding life of the Maestroand his genius that transcended it all.
MainStage | $45-$105 Adults depending on date and time of performanceDiscounts available for seniors, students, educators and childrenTickets & Information: 650-903-6000 or mvcpa.com
A Theatre Near U INCLike, Like, Like?June 16 – July 1Fridays & Saturdays at 7:30 pmSundays at 2 pmThe ground-breaking, critically acclaimed A Theatre Near U returns withtheir latest world premiere of madness and mayhem: the screwball farceLike, Like Like? This hilarious romp, filled with mistaken identities, lying liarsand clean-cut anarchists, follows the rigging of a Homecoming Queenelection. See it! Laugh!
SecondStage | $31 Opening Night Performance and Reception June16th (no discounts apply); $22 adults; $20 educators $17 seniors/children(12 and under)Group discounts availableTicket prices include a $2 Facility Use FeeTickets & Information: 650-903-6000 or mvcpa.com
Children’s Theatre in the ParkJune 23 - August 11Fridays at 6:30 pmJoin the young performers of Peninsula Youth Theatre for a free, outdoorshow! This Mountain View summer tradition, sponsored by the City ofMountain View Recreation Division, is the perfect end to your family’s workweek. Bring a picnic dinner and your children and enjoy a classic talefeaturing sets and costumes created by the talented actors performing inthe show!
June 23: Hansel and GretelHansel and Gretel make their way through the spooky forest, find a candycottage and take on a witch!
June 30: Leilani: A Hawaiian Fairy TaleIsland adventures abound in this funny and charming twist on the classicCinderella story
[email protected] Outreach CoordinatorMountain View Center for the Performing Arts
Turn your evening into a night out:Join us for dinner before the show!
Dining with Bella!
Alexander’s Steakhouse – Cupertino
Let me start by saying that I have reviewed Alexander’s bythe Sea and had nothing but praise for it.
A group of us had decided we should meet at theAlexander’s Steakhouse on Steven’s Creek. They used to belocated in the Vallco Shopping Center and I enjoyed thatlocation very much. The new location seems to be morealong the lines of urban warehouse chic rather than theelegance of the former location.
The bar area seems more like a galley kitchen with its longand slim hallway and industrial looking bar. This is designedso your back is turned to an entire wall of windows. Notvery inviting and not someplace you’d want to spend a lotof time. Instead, for us it was a waiting area while our groupwas arriving. The drinks were horrendously expensive.
My main concern with this restaurant was not the food,they know how to cook a steak and it is delicious. The staffis accommodating and helpful. The sides weren’t up to par,but sides are not what you go to a steak house to eat.Overall we received the same level of food that we had inthe previous location.
Now comes the part I found frustrating and the reason I willmost likely cross this restaurant off my desirable list. It’sthe dining room. Industrial can be good for somebusinesses. However, for a high-end steakhouse you expectto be comfortable and to enjoy conversation with yourdining companions. The Alexander’s environment was notset up for this experience. It’s incredibly loud. We arrivedearly, so it wasn’t even full, yet with a group of six, we couldonly speak to the person next to us and be heard. Thosepeople, who sat away from the wall we were on, weren’teven able to do that comfortably.
At the end of our meal we toured the facility. There aresome smaller rooms. If you want a level of experience evencoming close to the former location, request to be seated inone of those room where there is some dampening of noisefrom the general bullpen-like design of the main restaurant.
Perhaps if they invested in some noise-dampeningimprovements (plants, barriers, and curtains) theexperience would be heightened. However, until then, I’mstaying clear.
CIAO BELLA!
bayarea.com
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Misa TangoSaturday 8:00 pmJune 3, 2017Sunday 2:30 pmJune 4, 2017
The world knows Astor Piazzolla as the great innovatorof Argentine tango, who transformed the original dancestyle into new, large-scale compositions. Many othermusicians have also cultivated Tango Nuevo. In additionto Piazzolla, we will perform works by two of the best:Horacio Salgan, who will turn 101 shortly after ourconcerts, and Luis Bacalov, widely recognized for thefilm Il Postino's Oscar-winning score. Bacalov's TangoMass will bring our 2016-17 season to a dazzling close.
About Symphony Silicon ValleyFounded in 2002, Symphony Silicon Valley has progressed from daring idea toexciting reality, rapidly becoming the greater South Bay's premiere orchestra and anotable community success story. The Symphony's artists, nationally recruited,locally resident, with an average performance tenure in San Jose of over 20 years,are recognized as among the best in the greater Bay Area. Led by an exciting roster
of distinguished guest conductors on the European model, the Symphony is ananchor tenant of San Jose's magnificently restored downtown California Theatre,one of Northern California's most outstanding music halls. There, audiences andcritics alike greet its concerts with enthusiasm
SYMPHONY
SILICON
VALLEY
Four shows lined up for 2017Music in the Park
First show June 23features New Zealand’sKatchafire
Music in the Park kicks off its 28th season onJune 23 with New Zealand-based roots-reggae rockers Katchafire.Also, save these dates:· July 20: Grammy-winners BluesTraveler, celebrating their 30th anniversary· Aug. 3: Funk pioneering bassist BootsyCollins· Aug. 25: The headliner has to beannounced in June, but this featured band hasearned 17 gold, platinum and multi-platinumawards and is self-described as an “originalAfro Cuban jazz rock blues band.”
Local artists will open each show at 5:30 p.m.at Plaza de Cesar Chavez, off Market Streetin the center of downtown San Jose.
Advanced tickets are $10 per adult and freefor 12-under when accompanied by an adult.Tickets and information are available atwww.musicintheparksj.com. Day-of-the-event admission will cost $15 per adult.
Music in the Park is presented by MetroNewspapers and produced by the San JoseDowntown Association. The events aresupported by the City of San Jose.
5 Unprofessional Habits You Want to Stop Doing
Every company has a code of conduct/policies and procedures manual,which includes what’s acceptable and what’s not. In some cases thesepolicies are merely suggestions, fulfill a legal obligation, or neverenforced. However, if you signed it, it is your responsibility to adhere to itshould the company decide to enforce the policies.
Unprofessional habits can limit your opportunity for advancement, earningpotential, especially if you rely on tips, and have a negative effect on yourcoworkers.
Here are 5 unprofessional habits that you want to fix right now:
1. Sloppy attire. Missing buttons, stained uniform, exposedundergarments, shoes that have been chewed on by Fido. Allof these say, “I’m not detailed oriented.” “I’ve got the job, so Idon’t care.” “This is the best you’re getting out of me.” It takesonly a moment to look in the mirror before you walk out thedoor. It’s your image, show a little pride.
2. Gross grooming habits. We’ve all had that piece of bacongristle stuck between our teeth; using our finger to pick it out isa sure way to gross out anyone. Similarly, scratching our scalp,wiping our nose, adjusting our body parts, or biting our nails candeter people from shaking your hand or wondering where elseyour hands have been. Excuse yourself to the nearestrestroom to handle your business.
3. Moodiness. Your coworkers may have learned to read yourmoods, not because they are caring and understanding, butbecause they want to avoid you and the uncertain reactionwhen they deal with you. Your mood should not interfere withyour duties or be imposed upon coworkers or customers. Applyself-control and focus on your duties.
4. Boisterous and attention seeking. Seeking attention by yelling,interrupting, cursing, or complaining will get you noticed. Theywill see that you aren't able to calmly, respectfully, and
thoughtfully deal with a situation.Management will receive the message loudand clear, “I’m not ready for a leadershipposition.”
5. Me, me, me attitude. You know the type, he/she sees acoworker in need of assistance, but looks the other way; he/sheis asked to pitch in, but makes an excuse to avoid it; he/she isthe first one in line when the donuts are put out; he/she is theone who is always bragging about their weekend, child, tips andnever asks about anyone else. Forming relationships at worknot only makes the atmosphere more pleasant, but theserelationships can be helpful to your career.
Only you can develop, protect or kill your professional image.Rosalinda Randall is a modern-day business etiquette and civility expert,helping businesses and individuals find success through bettercommunication and social skills. She focuses on communicating andinteracting more effectively and with a lot less drama.Website: rosalindarandal.comTwitter: @rosalindatweetsPhone: 650.871.6200
Email: [email protected]
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71 Saint Peter Modern European KitchenA Catered AffairAll the Buzz GiftsAloft Santa ClaraAreaOwl Inc.Artisan Wine DepotB EthinkethBalloonaticsBayarea.comBig Basin VineyardsBuca Di BepoByington VineyardCake ExpressionsCaleb’s KolaCalifornia Café Los GatosCampbell Chamber of CommerceCanine CompanionsCatered Toocb photo design studioCinnabar Hills Golf ClubCitti's FloristClub SportivaComedySportz Inc.Cooper-Garrod Estate VineyardsCusine Sid and Pizza PartyD N H CateringDiscover Silicon ValleyDomain HotelDuck HornEastridgeFairmont Hotel San JoseFogo Du ChauGala Nupitals and EventsGarden Court HotelGilroy Visitors BureauGuglielmo WineryHandheld CateringHermitage Brewing CompanyHoliday Inn San Jose Silicon ValleyHornblower Cruises & EventsJ Lohr WineryJoseph George WinesKapow EventsLB SteakLeft BankLoma Prieta Winery
Magnolia Jazz BandMaple Tree InnMariani's Inn & RestaurantMarriott Hotel – San JoseMission City CreameryMonopoly in the ParkNemea Greek TavernaNeto SausagePacific Art LeaguesPaxti PizzaPepiscoPier 39Residence Inn & SpringHill Suites SJCRoudon Smith WinerySal’s Airport & Limousine ServiceSan Jose AV RentalsSan Jose Downtown AssociationSan Jose EarthquakesSan Jose Marriott ArcadiaSan Jose TheatersSan Jose Silicon Valley Chamber of CommerceSanta Clara Valley BrewingSanta Clara Convention & VisitorsSanta Cruz Mountains Wine Growers Assn.Santa Cruz Co. Conference & Visitor’sSanta Rosa Convention & VisitorsSee's Candies Filed ServiceSheraton San Jose HotelShurras CandiesSilicon Valley Business JournalSilicon Valley Capital ClubSimply Delicious Catering & EventsStanford Park HotelSushi ConfidentialTapSnap1050Team San JoseTestarossaThe Fish MarketThe Mountain WineryThe Stomping GroundThe Tech Museum of InnovationThe Ultimate BenefitTico RoastersTony’s CatererVilla RagusaWalt Disney MuseumWinchester Mystery HouseWrights Station Vineyard & Winery
SUPPORT OUR PARTICIPATING SVCA SPONSORS(If your logo does not appear please send to: [email protected])
Executive Board Members
Mori Mandis, [email protected]
Christopher Citti, V.P. Communication/Events [email protected]
Robbie Schlosser, Director of [email protected]
Marianna Khienkina, Director of [email protected]
Michael Mulhern, Director of [email protected]
Members of the Board
Robert Robledo, Liaison SV Business [email protected]
Nathan Emmett, Attractions [email protected]
Lillian Scoyen, Educational/Seminar [email protected]
Victor Solanoy, Technology [email protected]
Phillip Jaw, Hotel [email protected]
Karen Hennessy, Welcome [email protected]
Carla BohnettSVCA Photographer
Jana LevicFall Festival 2017-Eventsjana@balloonaticsevents
[email protected] Outreach Coordinator
Advisors to the Board
John BlemAnna Morris
Armando GarzaShawna Dedrick
Shozo KagoshimaJune Suzuki
Kereli SengstackRandy Zechman
VALLEY ACCESS ELECTRONIC MAGAZINE - CONTRIBUTORS
EDITOR/PUBLISHER
Mori [email protected]
CONTRIBUTORS TO VALLEY ACCESS E-MAGAZINE
Bayarea.com
Dining with Bella
Karen Gastaldo, Calendar EditorDiscover Silicon Valley [email protected]
Stacee Novelli, Santana Row [email protected]
Rosalinda [email protected]
[email protected] View Center of Performing Arts
SVCA Web-site www.SiliconValleyConcierge.com
Valley Access E-Magazine (VAM) [email protected] TO SUMBIT ARTICLES FOR E-MAGAZINE, IS THE LAST FRIDAY OFTHE MONTH NOTE: ARTICLES AND SPECIAL DATES APPEARING IN THE VAMARE SUBJECT TO CHANGE WITHOUT NOTICE.
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Info & Membership:
SVCA - MembershipP.O. Box 2545Saratoga, CA 95070-0545
Michael Mulhern([email protected])
Membership includesOne complementarybeverage and rafflecoupon for each memberand one guest uponcheck-in at applicableevents.
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Film and Photography
The organizers may film and photograph the event.These materials will be used online and offline topromote Silicon Valley Concierge Association and toadvertise future events.By attending the event you agree to appear in suchfilms and photographs.
PHOTOS TAKEN AT SVCA EVENTS:from [email protected] via HightailCarla Bohnett, CB Photo Design Studio