newest world class customer service training programme from chris walker at innerwealth
DESCRIPTION
The World's leading Human Development Training Programme presents two new skills added to the original programme, and, for the 1st time in history, Nature has been used as the guide in personal and professional development.TRANSCRIPT
Winning in Customer Service
InnerwealthThe World’s Leading Human Development
Programme
This Skill
Chris Walker
Do you want your coffee delivered bythis person?
Or this person?
CUSTOMER SERVICE
– Chris Walker
“There are no products. There are only services. Experiences delivered through
things.”
If you change the delivery, you change the
experience, you change the thing. And that is in your
hands.
We are all in the Service IndustryFoe Friends
World Customer
TeamPartner
Family
YOU
THE MOST STRESSFUL JOBS IN THE WORLD
FACE To FACE
FAKE SMILE
PUBLIC VIEW
FAKE HAPPY
FAKE ENTHUSIASM
YOU CAN’t FAKE IT!
R.E.A.LCustomer Service
R.E.A.L
R - Reality
E - Energy
A - Atitude
L - Life
R= REALITY
REALLY HAPPY
REALLY GOOD TO BE AROUND
REALLY BALANCED
REALLY ABLE TO DEAL WITH STUFF
REALLY ABLE TO TURN UP INSPIRED
Click 2 Watch
E = Energy
ENERGY - BUILD
ENERGY - STORE
ENERGY - STOP LOSS
ENERGY - DIRECT
A = Attitude
ATTITUDE OF GRATITUDE
ATTITUDE OF SUCCESS
ATTITUDE OF VALUES
ATTITUDE OF VISION
L = LIFE
LIFE BALANCE
LIFE HARMONY
LIFE ENTHUSIASM
LIFE BIG PICTURE
LIFE TURNING UP
YOU CAN’t FAKE IT AND CUSTOMERS FEEL ITBEING R.E.A.L
R.E.A.LCustomer Service
The World’s Leading Human Development Training Programme Starts with G.I.V.E. - Inspired Self
Leadership
INSPIRED SELF-LEADERSHIP
InnerwealthThe World’s Leading Human Development
Programme
This Skill
Chris Walker
G.I.V.E SELF-LEADERSHIP
– Chris Walker
“Because you can’t G.I.V.E what you haven’t got. Business and Life
improvement starts with how you treat yourself.
G.I.V.EInspired Self-Leadership
Grateful for what you’ve got.
Inspired by wherever you are
Visionary about where you’re going
Enthusiastic about the possibilities
