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29/06/2012 13:37Newport Industries Quality Manual

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Quality Manual

Table of Contents

0. Company History

1. Scope

1.1 General

1.2 Reduced Scope and Tailoring

2. Systems Manual Foundation

3. Terms and Definitions

4. Quality Systems Requirements

4.1 General Requirements

4.2 Documentation Requirements

4.2.1 General

4.2.2 Quality Manual

4.2.3 Control of Documents




4.2.4 Control of Records

5. Management Responsibility

5.1 General

5.2 Customer Requirements

5.3 Quality Policy

5.4 Planning

5.4.1 Objectives

5.4.2 Quality Planning

5.5 Responsibility, authority and communication

5.5.1 Responsibility and Authority

55.2 Management Representative

5.5.3 Internal Communication

5.6 Management Review

6 Resource Management

6.1 General

6.2 Human Resources

6.2.1 Assignment of Personnel

6.2.2 Competence, Training, Qualification and Awareness

6.3 Infrastructure

6.4 Work Environment

7 Product Realization

7.1 General

7.2 Customer Related Processes

7.2.1 Identification of Customer Requirements

7.2.2 Review of Customer Requirements

7.2.3 Customer Communication

7.3 Design and Development




This section does not apply to the Newport Holdings. Quality System

7.4 Purchasing

7.4.1 Purchasing Process

7.4.2 Purchasing Information

7.4.3 Verification of Purchased Product and/or Service(s)

7.5 Production Operations

7.5.1 Control of service provision

7.5.2 Validation of Processes

7.5.3 Identification and Traceability

7.5.4 Customer Property

7.5.5 Handling, Packaging, Storage, Preservation and Delivery

7.6 Control of Measuring and Monitoring Devices

8 Measurement, Analysis and Improvement


8.2 Measurement and Monitoring

8.2.1 Customer Satisfaction

8.2.2 Internal Audit

8.2.3 Measurement and Monitoring of Processes

8.2.4 Measurement and Monitoring of Product

8.3 Control of Nonconformity

8.3.1 General Requirements

8.3.2 Nonconformity Review and Disposition

8.4 Analysis of Data for Improvement

8.5 Improvement


8.5.2 Corrective Action

8.5.3 Preventive Action




9.0 Change History

0.0 Company History

Newport Holdings Ltd was formed in 1997 to satisfy customer requirements for chemical products. Thisbusiness has developed well and is expanding successfully.

The company is now engaged in including stocking & distribution, vessel chartering and supply - chain -management.

In 2005 Newport Group Holding Ltd was set up with two operating subsidiaries, Purgistics Ltd andNewport Holdings Ltd.

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1. Scope

1.1 General

Newport Holdings specialize in the supply of chemicals on a global basis

This document specifies the quality management and related systems of Newport Holdings Thesystems requirements of this manual are aimed at achieving customer satisfaction byconsistently providing conforming product and meeting or exceeding customer requirementsthrough application of the system, continuous improvement and the prevention ofnonconformity. This document ensures Newport Holdings adequately identifies customerrequirements, through all quality management system processes, to achieve customersatisfaction with a closed-loop methodology. This document applies to all product categoriesand satisfies the requirements and intent of ISO9001: 2008.

1.2 Reduced Scope and Tailoring

The quality system satisfies the full requirements of ISO9001: 2008 with the exception of thefollowing sections



7.3 Design and Development, which lie outside the scope of their activities.

7.5.2 Validation of Processes, as all processes can be verified

7.6 Control of monitoring and Measuring devices as the company does not use calibratedmeasuring equipment. However Sub-contractors providing analytical services are selected onthe basis of third party (UKAS) accreditation.

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2. Quality Manual Basis

The following documents contain requirements, which constitute requirements of this qualitymanual.

ISO9001: 2008

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3. Terms and Definitions

Process Maps: Newport Holdings Systems Procedures

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4. Quality Systems Requirements


Newport Holdings has defined and manages processes necessary to ensure that productsconform to customer requirements. As a means of implementing and demonstrating the definedprocesses, Newport Holdings has established, documented and maintains a qualitymanagement system covering the requirements of ISO9001: 2008.

The quality management system is implemented, maintained and improved by NewportHoldings

Newport Holdings has prepared quality management system procedures that describe theprocesses and systems required to implement the quality management system. The range andextent of the system procedures is based upon such factors as Newport Holdings' size andproducts, the complexity and interaction of the processes, the methods used and the skills andtraining of personnel involved in performing the work. These system level procedures (processmaps) describe the activities required to implement the quality management system, anddescribe the sequence and interactive nature of the processes necessary to ensure theconformity of product. The interaction of processes is shown in the flow chart

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4.2 Documentation Requirements

4.2.1 General

The quality Management system documentation consists of

A statement of Newport Holdings' quality policy and objectives (see section 5.3)This quality manualDocumented procedures which are referenced in this Manual Associated forms, work instructions, software etc referred to in the proceduresRecords

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4.2.2 Quality Manual

Newport Holdings' top management is responsible for preparation and maintenance of a qualitymanual (this document).

This quality manual includes:

a. The scope of the quality management systemb. References to system level procedures (Process maps).c. A description of the interaction between elements of the quality management system

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Newport Holdings has established quality management system level procedures for controllingnew and revised documents required for the operation of the quality management system. Thequality system procedures ensure that:

a. Documents are approved for adequacy prior to release;b. Documents are reviewed, updated as necessary and re-approved;c. The relevant versions of documents are available at all locations where activities essential

to the effective functioning of the quality operating system and process are performed;d. Obsolete documents are removed from all points of issue or use, or are otherwise

controlled to prevent unintended use. e. Any obsolete documents retained for legal or knowledge preservation purposes are

suitably identified.

Master lists are required through Newport Holdings' document control procedure, identifyingcurrent revision status of documents, is established and is readily available to preclude the useof invalid and/or obsolete documents.

Documentation is legible, readily identifiable, and readily retrievable. Applicable documents ofexternal origin are identified and recorded.

NOTE: Documentation can be in any form or any type of media.



See Procedure 01

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4.2.4 Control of Records

Quality records are documents specifically defined by the quality system. These records aremaintained to demonstrate conformance to requirements and effective operation of the qualitymanagement system. Newport Holdings has established and maintains quality managementsystem level procedures for record identification, collection, protection, indexing, access, filing,storage, retrieval, retention time and disposition of quality records.

See Procedure 02

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5. Management Responsibility

5.1 General

The processes covered in this clause form a part of the network of inter-related processes withinNewport Holdings' quality management system. A customer focus when managing processes isan integral part of Newport Holdings' management responsibility.

Newport Holdings' top management demonstrates, through its internal systems, that customerneeds and expectations have been determined and translated into applicable customerrequirements. Newport Holdings' top management demonstrates it commitment to meetingcustomer requirements for product through:

a. Creating an environment for awareness and fulfillment of customer requirements; as wellas statutory and regulatory requirements

b. Establishing Newport Holdings quality policy and quality objectives;c. Having established a quality management system;d. Performing management reviewse. Ensuring the availability of necessary resources (see section 6).

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5.2 Customer Requirements

Newport Holdings top management determines customer needs and requirements and convertsthem into the form of defined requirements with the goal of achieving customer confidence inNewport Holdings service. Newport Holdings top management ensures the definedrequirements are fully understood and met (see 7.2.1).

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Members of the top management determine customer requirements by meetings with thepurchasing departments or senior management of their customers. Where possible supplycontracts will be negotiated and agreed.

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5.3 Quality Policy and Objectives

Newport Holdings Ltd’s quality policy is to achieve sustained, profitable growth by providing services,which consistently satisfy the needs and expectations of its customers.

This level of quality is achieved through adoption of a system of procedures that reflect the competenceof the Company to existing customers, potential customers, and independent auditing authorities.

Achievement of this policy involves all Newport Staff, who are individually responsible for the quality oftheir work. This policy is provided and explained to each employee by the Managing Director.

To achieve and maintain the required level of assurance the Managing Director retains responsibility forthe Quality System with routine operation controlled by the Management Representative.

The objectives of the Quality Assurance System are:

a) To maintain an effective Quality Assurance System complying with International Standard ISO9001:2008 .

b) To achieve and maintain a level of quality which enhances Newport Holdings reputation withcustomers.

c) To ensure compliance with relevant statutory & safety requirementsd) To fulfill and maximize customer satisfaction with the services provided by Newport Holdings Ltd e) To provide a means of continual improvement of the services provided by improvements to the

quality system The company is committed to the Responsible Care programme of the British Chemicals Distributors

and Traders Association. Objectives are set and reviewed at the Management Review Meeting

MR RAJ PATEL - DIRECTOR

Feb 2006

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5.4 Planning

5.4.1 Objectives

Newport Holdings has established quality objectives at each applicable function and level withinNewport Holdings The quality objectives are consistent with the quality policy and the



commitment to continual improvement. Quality objectives include those needed to meetrequirements of Newport Holdings products and processes as well as customer requirements.

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5.4.2 Quality Planning

Newport Holdings has identified and defined the activities and resources needed to achievequality objectives and to meet customer requirements. Planning is consistent with otherrequirements of the quality management system and the results are documented. Planningconsists of the summary of inter-related systems, which achieve this end as detailed in theSupporting Documentation noted.

Planning covers the following issues:

a. The processes required in the quality management system;b. The realization processes and resources needed, identifying quality characteristics at

different stages, to achieve desired results;c. The verification activities, criteria for acceptability and the quality records needed.

Planning ensures that organizational change is conducted in a controlled manner and that thequality management system is maintained during such change(s)

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5.5 Responsibility, authority and communication

5.5.1 Responsibility and Authority

Roles and their interrelationships, responsibilities and authorities are defined within the followingorganizational charts and within system process maps to facilitate effective quality managementand are communicated to relevant levels of Newport Holdings Organizational freedomnecessary to perform tasks that affect quality are defined within organizational charts and withinsystem process maps. Responsibilities are outlined below.

Director

· Approval of the Quality Assurance System · Management Review· · Supplier Selection & Purchasing· · Quotations· · Contract Review & Order Processing· · Project Management· · Contract Management & Control· · Purchase Order Processing· · Planning & Organization· · New product Identification & Evaluation· · Control of Finance, Accounts & Company Operations· · Control of Stock & Replenishment· · Training



Sales

· · Quotations· Contract Review & Order Processing· · Sales & Purchasing Database Administration· · Checking of Sales & Purchase Orders· . Management of Transport and Logistics· . Preparation of Sales and Purchasing Documentation

Operations Director (ISO 9000 Management Representative)

· · Control of Stock· · Replenishment Recommendation· · Packaging & Dispatch· · Quotations· Contract Review & Order Processing· · Sales & Purchasing Database Administration· · Checking of Sales & Purchase Orders· · Management of Transport & Logistics· · Preparation of Sales, Purchasing, Transport & Charter

Documentation· · Preparation of Bank Trade Documentation· · Ship Charter· · Internal Audit· · Resolve Quality Assurance System Discrepancies· · Control & Maintenance of the Quality Assurance System· · Documentation & Change Control (Quality System Documents)

Technical Director

· · All matters relating to the technical aspects of the business

Supply Chain Co-ordinator

· · Assist Shipping Manager

Quality Control/Technical Assistant

· · Assist Operations Director / Technical Director

Finance Director

· · All matters relating to the financial aspects of the business

Overseas Accountant

· · All matters relating to the financial aspects of the business and reportingto the Director and Finance Director



Head of Finance

· · Control of Finance, Accounts Operations· · Checking of Sales & Purchasing Orders· · Control of Stock· · Accounts Database Administration

Finance Assistant

· · Assist Head of Finance

HR Consultant

· All matters related to HR

Quality Advisor (Consultant)

· · Internal Audit· · Assist in setting up and running of the quality system

ORGANISATION CHART

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5.5.2 Management Representative

Mr. Kamal Patel is Management Representative and irrespective of other responsibilities, hasdefined authority, which includes:

a. Ensuring that a quality management system is implemented and maintained in accordancewith the requirements of ISO9001: 2008;

b. Ensuring awareness of customer requirements throughout Newport Holdings c. Responsibility for liaison with external parties on matters relating to the quality

management system.

5.5.3 Internal Communication

Newport Holdings will establish and maintain procedures for internal communication betweenvarious levels and functions regarding the quality management system and its effectivenesswhen required by ISO900: 2008. Internal communication is currently ensured through the qualitysystem procedures

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5.6 Management Review

Newport Holdings has established and maintains a quality management system level procedurefor management review. Top management, at intervals it determines, reviews the quality

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for management review. Top management, at intervals it determines, reviews the quality

management system to ensure its continuing suitability, adequacy and effectiveness. Thereview includes evaluation of the need for changes to Newport Holdings' quality managementsystem, including policy and objectives.

Newport Holdings management reviews include periodic review of current performance andimprovement opportunities related to:

Results of Internal and External Audit reports; Customer feedback; Process performance and product conformance analyses; Status of preventive and corrective actions; Follow-up actions from earlier management reviews; Changing circumstances.

The outputs from the management review include actions related to:

Improvement of quality management system; Process and product audits; Resource needs.

Results of management reviews are recorded.

See Procedure 03

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6 Resource Management

6.1 General

Newport Holdings determines and provides in a timely manner resources needed

to establish and maintain the quality management system, and improve its effectiveness. To enhance customer satisfaction by meeting their requirements

To this end additional resources in the form of consultants, contractors and agents will beappointed.

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6.2 Human Resources

6.2.1 Assignment of Personnel

Newport Holdings selects and assigns personnel to ensure that those whose haveresponsibilities defined in the quality management system are competent on the basis ofapplicable education, training, skills and experience. To achieve this the Director will review thec.v.s of prospective employees and carry out interviews to ensure suitability.

6.2.2 Competence, Training, Qualification and Awareness




The Director carries out an ongoing review to:

Determine competency and training needs;Provide training to address identified needs;Evaluate the effectiveness of training at defined intervals Maintain appropriate records of education, training, skills and experience (see 5.6.7).Newport Holdings has established and maintains procedures to make employees at eachrelevant function and level aware of:

The importance of conformance with the quality policy, and with therequirements of the quality management system;The significant impact of their work activities on quality, actual orpotential;The benefits of improved personal performance;Their roles and responsibilities in achieving conformance with the qualitypolicy and procedures and with the requirements of the qualitymanagement system;The potential consequences of departure from specified procedures.

Training is reviewed at the Management Review Meeting. Records are maintained eitherin the personnel files or in a training spreadsheet

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6.3 Infrastructure

Newport Holdings defines, provides and maintains the infrastructure needed to ensure theconformity of product and service through the planning process. Consideration of these factorsis identified during the planning stage.

These include:

a. Work space and associated facilities;b. Equipment, hardware and software; c. Suitable maintenance;d. Supporting services. e. Information required for completion of tasks

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6.4 Work Environment

Newport Holdings has defined and implemented those human and physical factors of the workenvironment needed to achieve conformity of product. Consideration of these factors isidentified during the product and process planning stage.

This includes:

a. Health and safety conditions;b. Work methods;



b. Work methods;

c. Work ethics;d. Ambient working conditions.

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7 Product Realization


Processes necessary to provide product and their sequence and interaction are determined,planned and implemented. Inter-relationships are defined within this quality manual and thequality system procedures. Newport Holdings assigns responsibilities for the operation andmonitoring of these product realization processes.

Newport Holdings ensures these processes are operated under controlled conditions producingoutputs, which meet customer requirements as defined during the early planning phase.Newport Holdings determines how each process affects the ability to meet product requirementsand:

a. Has established methods and practices relevant to these process activities, to the extentnecessary, to achieve consistent operation;

b. Determines and implements the criteria and methods to control processes, to the extentnecessary, to achieve product conformity with customer requirements;

c. Verifies processes can be operated to achieve product conformity with customerrequirements;

d. Determines and implements arrangement for measurement, monitoring and follow-upactions, to achieve planned results and outputs;

e. Ensures availability of the information and data necessary to support the effectiveoperation and monitoring of the processes.;

f. Maintains as quality records the results of process control measures, to provide evidenceof effective operation and monitoring of the processes

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7.2 Customer Related Processes

7.2.1 Identification of Customer Requirements

Newport Holdings has established and maintains a process for identifying customerrequirements.

The process considers:

a. The completeness of customer’s product requirements;b. Requirements not specified by the customer but necessary for fitness for purpose;c. Obligations related to product, including regulatory and legal requirements; d. Customer requirements for availability, delivery and support of product.

see Procedure 04




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7.2.2 Review of Customer Requirements

Customer requirements, including any requested changes, are reviewed before a commitmentto supply a product is provided to the customer (e.g. submission of a tender, acceptance of acontract or order) to ensure that:

a. Identified customer requirements are clearly defined for product;b. Where the customer makes a telephone enquiry, the order requirements are confirmed in

writing before acceptance; c. Contract or order requirements differing from those previously expressed, e.g. in a tender

or quotation, are resolved; d. Newport Holdings has the ability to meet the customer requirements for the product. The

results of reviews and subsequent follow-up actions are recorded .

see Procedure 04

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7.2.3 Customer Communication

Newport Holdings has implemented effective liaison with customers, with the aim of meetingcustomer requirements. Newport Holdings has defined communication requirements relating to:

a. Product information;b. Enquiry and order handling, including amendments;c. Customer complaints and actions relating to nonconforming product;d. Customer responses relating to performance of product.

For the purposes of definition customer complaints are deemed to be those comments made inwriting (letter or fax). Telephone or e-mail contacts may be raised as complaints at the discretionof the top management

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This section of the Standard is not applicable to Newport Holdings' activities

7.4 Purchasing

7.4.1 Purchasing process

Newport Holdings controls its purchasing processes to ensure purchased product conform tocustomers' requirements. In order to ensure that consistent quality of product, chemicals arepurchased only from individual factories and not from traders, this is facilitated by the use oflocal agents in the country of origin. Newport Holdings evaluates and selects suppliers basedupon their ability to supply product and in accordance with customers' requirements. In order to




upon their ability to supply product and in accordance with customers' requirements. In order toensure that particular product meets the customers' requirements suppliers are approved tosupply to a specific customer on the basis of approval of samples. In some ceases where qualityis critical supply will be on the basis of a pre-shipment sample of the actual batches to besupplied.

Suppliers are re-evaluated on an ongoing basis. The re-evaluation is by means of review of thequality of goods supplied (Certificates of Analysis or Samples) and the service provided. Anycustomer comments will be taken into account.

see Procedure 04

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7.4.2 Purchasing Information

Purchasing documentation contains information clearly describing the product and/or service(s)ordered, including, but not limited to:

a. Requirements for approval or qualification of product and/or service(s), procedures,processes, equipment and personnel;

b. Any management system requirements.

Newport Holdings reviews and approves purchasing documents for adequacy of thespecification of requirements prior to release. Purchase orders are signed as a record ofreview. They are countersigned by the supplier and returned to Newport as a record that thesupplier has accepted the order under the Newport's terms and conditions.

Due to the nature of the business amendments to orders can only be made at the earlieststages of the processes. Amendments will be subject to the same confirmation procedures asthe original order.

see Procedure 04

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7.4.3 Verification of Purchased Product and/or Service(s)

Newport Holdings determines and implements the arrangements necessary for verification ofpurchased product and/or service(s). This is done on the basis of samples or certificates ofanalysis and shipping documentation. It is not current practice for customers to carry outverification at the suppliers premises. If however the customer wishes to visit the supplier'spremises to carry out verification of facilities this can be arranged,

Newport Holdings specifies the required verification arrangements and method of product and/orservice release in the purchasing documentation.

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7.5 Production and service provision






Newport Holdings plans and controls provision of product through:

a. The availability of specifications that define the characteristics of the product that are to beachieved. These are defined as part of the order acceptance process.

b. The availability of clearly understandable work instructions for those activities where theyare necessary for the achievement of conformity of product;

c. The use and maintenance of suitable equipment ;d. The provision of suitable working environments;e. The implementation of suitable monitoring and verification activities;f. Suitable methods for release and delivery of product.

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7.5.2 Validation of Processes

As the processes involved can be monitored and measured validation of processes isunnecessary. Revalidation is by means of the monitoring of deliveries and the results ofcustomer complaints

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7.5.3 Identification and Traceability

Newport Holdings as stated previously only purchase from individual factories. Goods suppliedare identified by batch numbers or in the case of bulk deliveries delivery dates. It is thereforepossibly to trace all samples and deliveries to their source.

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7.5.4 Customer Property

Newport Holdings do not handle customer supplied goods directly. The handling of customerproperty occurs during supply chain management, and is taken in to account during thepurchasing process.

Where consignment stocks are held for a customer, they remain Newport property untildelivered.

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7.5.5 Preservation of Product

Newport Holdings ensures do not handle the product directly. The handling preservation ofproduct is taken in to account during the purchasing process.

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7.6 Control of Measuring and Monitoring Devices

Newport Holdings do not use calibrated equipment. Where analysis is carried out by sub-contractors, these are selected on the basis of third party accreditation to ensure that anymeasuring and monitoring devices are adequately controlled

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8 Measurement, Analysis and Improvement


Newport Holdings has defined, planned and implemented measurement, monitoring, analysisand improvement processes to ensure that the quality management system, processes andproducts conform to requirements. The type, location, timing and frequency of measurementsand the requirements for records are defined. The effectiveness of measures implemented isperiodically evaluated.

Newport Holdings do not use statistical tools, as they are not appropriate to the nature of theirbusiness activities. This will be reviewed at Management Review.

The results of data analysis and improvement activities is an input into the management reviewprocess.

See Procedure 03

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8.2 Measurement and Monitoring

8.2.1. Measurement and Monitoring of Customer Satisfaction

Newport Holdings monitors information and data on customer satisfaction and dissatisfaction.The methods and measures for obtaining customer satisfaction information and data and thenature and the frequency of reviews are defined.

See Procedure 05

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8.2. 2 Internal Audits

Newport Holdings has established a process for performing objective audits in order todetermine if the quality management system has been effectively implemented and maintainedand conforms to ISO9001: 2008. In addition, Newport Holdings may carry out audits to identifypotential opportunities for improvement.

Newport Holdings' audit process, including the schedule, is based on the status and importance





Newport Holdings' audit process, including the schedule, is based on the status and importance

of the activities, areas or items to be audited, and the results of previous audits.

The system level procedure for internal audit covers the audit scope, frequency andmethodologies, as well as the responsibilities, requirements for conducting audits, recording andreporting results to management. Audits are performed by personnel other than those whoperformed the work being audited.

NOTE: See ISO 10011 for further guidance.

See Procedure 06

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8.2.3 Measurement and Monitoring of Processes

The Quality System processes are monitored by means of internal audit and managementreview

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8.2.4 Measurement and Monitoring of Product

Product is inspected prior to release, suitable tests are applied where possible. Monitoring of theproduct is by means of customer complaints and feedback and examination of Certificates ofAnalysis.

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8.3 Control of Nonconformity


Newport Holdings ensures product that does not conform to requirements is controlled toprevent unintended use or delivery. Newport Holdings provides for identification of, recordingand reviewing the nature and extent of the nonconformity encountered. Newport Holdingssystem level procedure defines arrangements made for ensuring that nonconforming product iscontrolled.

See Procedure 05

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8.3.2 Nonconformity Review and Disposition

Newport Holdings reviews nonconformities and determines action(s) to be taken. Thesenonconformities are:

a. Accepted under concession, with or without correction or adjustment, orb. Re-assigned for alternative valid application, or





b. Re-assigned for alternative valid application, orc. Rejected as unsuitable.

Responsibility and authority for reviewing and resolving nonconformities are defined. Whenrequired by contract, the proposed use or repair of nonconforming product is reported forconcession to the customer. The description of any correction or adjustment, acceptednonconformity, product repair or modification is recorded. Where it is necessary to repair orrework product, verification requirements are determined and implemented.

See Procedure 05

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8.4 Analysis of Data for Improvement

A system level procedure for the analysis of applicable data is established as one means ofdetermining the effectiveness of the quality management system and for identifying whereimprovements can be made. Newport Holdings collects data generated by measuring andmonitoring activities and other relevant sources. Newport Holdings analyzes applicable data toprovide information on:

a. The suitability, effectiveness and adequacy of the quality management system;b. Process operation trends;c. Customer satisfaction and dissatisfaction;d. Conformance to customer requirements; e. Characteristics of processes and products.

See Procedure 03

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8.5 Improvement


Newport Holdings continually improves the quality management system. Newport Holdings hasestablished a system level procedure that describes the use of the quality policy, objectives,internal audit results, analysis of data, corrective and preventive action and management reviewto facilitate continual improvement.

See Procedure 03

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8.5.2 Corrective Action

Newport Holdings has established a process for reducing or eliminating the causes ofnonconformity in order to prevent recurrence. The system level procedure for the correctiveaction process includes, but is not limited to:






a. Identification of nonconformities (including customer complaints);b. Determination of causes of nonconformities;c. Evaluation of the need for actions to ensure that nonconformities do not recur;d. Implementation of any actions determined necessary to ensure that nonconformities do

not recur;e. Recording results of actions taken;f. Follow-up to ensure corrective action taken is effective and recorded.

See Procedure 05

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Newport Holdings has established a process for eliminating the causes of potentialnonconformities to prevent occurrence. Quality management system records and results fromthe analysis of data is used as inputs for preventive action, as applicable. The system levelpreventive action procedure addresses:

a. Identification of potential nonconformities;b. Determination of the causes of identified potential nonconformities and recording the

results;c. Determination of preventive action needed to eliminate causes of potential

nonconformities;d. Implementation of preventive action;e. Review to ensure preventive action taken is effective and recorded.

See Procedure 05

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9.0 Change History

Most recent changes are shown in italics

Issue Number Issue Date Reasons for issue

Issue 1 02/04/2001 Original IssueIssue 2 07/06/2001 Amended sections 7.4.1, 7.4.2 and 8.2.3 as a result of

Document Review. Also clarification of sections 5.2and 7.2.3

Issue 3 12/07/2001 Amended scope (removed 7.5.5) amended policy toclarify continual improvement. Other minoramendments

Issue 4 19/12/2001 Amended scope exclusions. Added Shipping Assistantand amended the organisation chart

Issue 5 10/01/2003 Change to organisation and ManagementRepresentative. Added Overview flowchart. Otherminor corrections.





minor corrections.

Issue 6 23/02/2004 Updated OrganisationIssue 7 17/02/2005 Amended Exclusion to 7.5.4 and 7.5.5, Update-

Organisation ; History; Section 7.5.4 and Section 7.5.5Issue 8 02/02/2006 Amended the Quality Policy, updated the organisation

chart plus other minor amendmentsIssue 9 05/02/2007 Updated organisationIssue 10 15/02/2010 Updated to meet ISO 001:2008 plus changes of

organisationIssue 11 16/03/2012 Change of Management Representative and removed

Organisation Chart to a separate document availableby a link

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