NEWPRO Windows Receives 2011 Replacement Contractor Service Excellence Award

A replacement window manufacturer and installer for over 60 years, NEWPRO has been named winner of the 2011 Replacement Contractor Service Excellence Award for outstanding customer service.

Woburn, MA – May 10th, 2011 -- Wikipedia defines “customer service” as the provision of service to customers before, during and after a purchase. NEWPRO has taken this idea to heart for over 60 years and have always been dedicated to going above and beyond the call of duty for their customers. This fact was substantiated recently when legions of satisfied homeowners recognized the replacement window company with a prestigious national customer service honor – the 2011 Replacement Contractor Service Excellence Award.

NEWPRO customers were surveyed, alongside clients of similar companies, by Guild Quality - an independent third-party customer survey organization. Surveys covered the full customer experience starting with the sales process and continuing on to communication, follow-through, quality of workmanship, products used, areas where companies exceeded expectations and whether or not the client would recommend a company to a friend. Winners were selected on the basis of overall scores, recommendation rate, and response rate to surveys.

The results led NEWPRO to be selected as a recipient for providing exemplary customer service as determined by the homeowners they had served.

Anthony Cogliani, Director of Operations and third generation NEWPRO family, accepted this prestigious industry award at a conference and banquet recently in San Antonio, Texas. “On behalf of NEWPRO, we are extremely honored to accept this award and share it with our loyal homeowners who are responsible for this recognition. The entire NEWPRO team strives each and every day to deliver an exemplary customer experience to everyone we touch from prospects to homeowners to vendors to eachother.” Mr. Cogliani went on to stress that customer service is not just a department of NEWPRO but a company-wide culture and commitment.

A family owned business since 1945, NEWPRO is a leading provider of custom, top quality replacement windows, vinyl siding, attic barriers and other cutting edge products. Their innovative, energy efficient home improvement solutions and 40% fuel savings guarantee have been serving homeowners in New England for over 60 years. For more information please visit http://www.newpro.com today.