newsbriefs 7.14.15

New Hope Housing - Newsbriefs

Newsbriefs Volume 18 Issue 2 July 14, 2015

New Hope Housing, Administration Office 8407-E Richmond Highway,

Alexandria, VA 22309 703-799-2293

Rethinking Homelessness since 1977

New Hope Housing has a benefits program that offers Employee Assistance via InovaHealthcare! Inova EAP is a compre-hensive, top-ranked international provider of employee assistance services. With telephonic access and convenient online re-sources, Inova EAP offers practical, real-world solutions to employee life issues that may derail productivity and satisfaction. Inova Employee Assistance offers counseling, work life services, help locating such resources as child, elder or pet care, and help improving your overall health and well-being. How do I access these services? You can call the Inova EAP directly at: 1-800-346-0110

Visit the Invo EAP website:

1. www.invova.org/eap 2. Click on “Member Login”

3. Enter Username: newhopehousing Password: mondloch

The Inova EAP website contains a wealth of resources including:

Healthy Exchange Newsletter

Counseling e-session connect center

(up to four online sessions)

Legal and Financial Content Center

Online Seminars

Discount Program for Health Insurance Members

Blue365 is an exciting program that offers exclusive

health and wellness deals that will keep you healthy and happy, every day of the year. Blue365 delivers great

discounts from top national and local retailers on fitness gear, gym memberships, family activities, healthy eating options and much more!

To access deals visit the website: https://www.blue365deals.com/

Registration tab can be found in the top right hand

corner of the webpage.

http://www.invova.org/eap

https://www.blue365deals.com/

To access your health insurance plan information, view claims, and find doctors visit the CareFirst website at:

https://member.carefirst.com/individuals/home.page

1. Click on “Login to my account” and enter your username and password

2. To obtain a username and password you must register. This can be done by clicking on the “Register Now” link below the login tab.

https://member.carefirst.com/individuals/home.page

Heal

Monday August 10, 2015

Neighborhood Health 2 E. Glebe Road

Alexandria, VA 22305

You are eligible if you. . .

Are age 40 and over Have not had a mammogram in the past 12 months Have not experienced breast symptoms such as a lump or breast pain Do not have breast implants Have not been treated previously for breast cáncer Have a Primary Care Physician (Medical Doctor necessary) NOTE: If you do not currently have a doctor, you may phone Neighborhood

Health at 703.535.5568 for an eligibility appointment to become a new patient

Mammograms are free for those women who meet financial eligibilty requirements. We also accept most major insurance.

Please call to make an appointment on the GWU Mammovan between 07/07 and 08/03/15

202-741-3252

Also, please have your doctor’s contact information available when calling. For safety reasons, please DO NOT bring children to the appointments.

ONE OF THE BEST THINGS

You Can Do for Yourself. . . .

Breast Health Screening on the Mammovan

WELCOME NEW

Interim Chief Financial Officer (NHH Admin. Office)

June Stowe

BIO June is married and has lived in Alexandria for the past 37 years. She is coming out of retirement to temporarily act as Controller at New Hope Housing. She and her husband have raised two daughters—one who now lives in San Diego and the other one in Luxembourg. The en-tire Stowe family has done volunteer work for New Hope Housing at one time or another! June began work as an accountant in 1986 at the CPA

firm of Schreiner, Legge, and Company. For the next 30

years, she has honed her accounting skills in the non-

profit sector as a CPA, a Chief Financial Officer and as a

volunteer on a number of non-profit boards. June has

an undergraduate degree in English and a master’s

degree in Library Science.

For six years while her children were young, she was the

director of a pre-school where she also taught 2 year

olds. She maintains a great love for pre-school aged chil-

dren, especially since she has a 4 year old grandson!

Interesting and Fun Facts About June:

1. I am a former employee of New Hope Housing and when I previously worked for New Hope Housing, my first job assignment was to build my own office. That was in 1992.

2. While I was Vice President at Wesley Theological Seminary, I brought students from the seminary to

New Hope Housing for a two week immersion into the work of New Hope Housing, Rising Hope, and other agencies along Route One.

3. I love to travel and have had some amazing adventures.

WELCOME NEW

On Call RSS (Max’s Place & Susan’s Place)

Angelica Patrick

BIO

I currently reside in Woodbridge, VA and have been working in human services with people ex-periencing homelessness for about 3 years. I am happy to be a part of the New Hope Housing team, and I am looking forward to working for this organization!

Interesting and Fun Facts About Me

1. I am originally from New Jersey and I have lived in the “DMV” for 4 years.

2. I went to Delaware State University in Dover, DE

3. I have an energetic fun loving 2 year old and a Border Collie who is 3 years old!


Alyss Aune sends kudos to: Denae for going the extra mile and helping a resident clean out their unit on multiple occasions.

Tava for always having an open door.

Chimere for being a great teammate and helping me come up with creative solutions to difficult cases. Nicole and Jan for providing household supplies that help our residents meet their independent living needs. Donna and Alex for pulling together food boxes for my residents in need and helping me carry it to my car.

Chimere Stanley sends kudos to: Tava and Alyss, you are both the best team members anyone could ask for. Thank you both!!

Ollie Dawson sends kudos to: Michael Byrd for rearranging your schedule to help with coverage. You are a huge help to NHH Kennedy Shelter and I appreciate all your support! Tonique thanks for always helping out with emergency schedule changes at the last minute. Luis thanks for picking up extra shifts at Kennedy to help with coverage. Dexter thanks for picking up extra shifts at Gartlan to help with coverage.

Tava White sends kudos to: The entire Mondloch Team! Martha, Donna and Alex for always having MH dinners ready!! Denae for taking the initiative in planning activities for MP residents. Sheila and Stacey for being such great team players! Alyss and Chimere you guys ROCK!

Reed Livers sends kudos to: Heath Thayer and Lance Flowers for continuing to go above and beyond to make sure our client’s needs are met. Thank you guys for keeping up with the yard work during this monsoon weather, plus all the other things you do for our clients.

Great big Thanks and Gigantic Kudos go out to Lee for managing to keep payroll and accounts payable processed on time when they both coincide at the same day of the month. Your hard work is greatly appreciated!

Samir for staying on top of the situation at one of our units that is finally vacant. Thank you for contin-uing to swing by to check the unit and letting me know the status. That really helps me out.

Samantha Huffman for all the extra effort you pour out to insure our clients are taken care of to the best of your ability. You told me you are not a “half-way” social worker and I’ve discovered that you, indeed, are not. Your dedication to the mission of providing the best service possible to our clients is appreciated much more than you are given credit for.

Thank you goes out to Jan and Nicole. A very small department, but huge considering all that you do, even when so much goes on behind the scenes. You both are so dedicated and work so hard for NHH, that I think you should be recognized for it. And, finally, a special “Hail to the Chief”, Pam Michell , for keeping everyone informed with updates concerning the RFP. While I don’t yet know how this may or may not impact me personally, I think the fact that we all have been reassured that NHH has Every employee’s best interest considered is a tremendous morale booster for us all. Thank you for keeping this place glued together during this period of uncertainty.

Martha Faconer sends kudos to: Thanks to the entire Operations Team (Jeff, Eddie, Donna, Tony, Alex, and Donna) for assisting with power washing the Kennedy Shelter Kitchen floor.

PROGRAM STATISTICS Next Steps Family Program

Alexandria Community Shelter– Families

PROGRAM STATISTICS

Eleanor U. Kennedy Shelter

Alexandria Community Shelter– Singles


OPEN POSITIONS

If interested, please send resume to [email protected]

New Hope Housing is proud to be an EOE that values diversity!

New Hope Housing is currently accepting resumes for the

following job opportunities:

Director of Finance New Hope Housing is seeking a Director of Finance who will bring a sophisticated approach to our agency's fi-

nances and financial team. He/she will also bring a strong sense of organization-wide leadership; working closely

with our Executive Director to set all financial policies for the organization and oversee other critical functions,

including: Compliance, Risk Management, and I.T. contractor relations. Will play a critical role in developing and

rolling out financial and administrative strategies to support the organization's growth and vision for the future.

Financial/Accounting

Provide oversight and management of all financial transactions (5.5 million dollar budget) and the monthly

accounting cycle according to Generally Accepted Accounting Principles (GAAP) and other accepted policies.

Responsible for budget development, financial statement preparations, grant management (including HUD),

audit, and preparation of the 990 as well as supervision of the Accounting staff.

Risk Management and Asset Protection

Evaluates and maintains risk management and asset protection strategies and practices to ensure the upmost

protection. Responsible for the management of a portfolio of 12 residential units, 2 small office spaces, and 9

vehicles.

Information Technology

Responsible for ensuring staff at multiple locations have the needed technology to accomplish their job respon-

sibilities. This includes both hardware and software needs to bring legacy systems up to date. Supervises IT

contractor.

Position requires a Bachelor's Degree, with a minimum of 7 years' experience in financial oversight, financial

statement preparation/analysis, budget forecast/preparation, A/P, A/R, tax laws, cash management, internal control

compliance, and must be comfortable working independently on all these functions. A CPA preferred. Proven

success with Fund Accounting for 501(c)(3) organizations, MIP or similar accounting software, and ADP.

Must be a strategic thinker and be solution focused. Proven experience with management/supervision of support

staff, better than average technical knowledge of computer hardware and software and proficiency with Microsoft

Office. Must have a driver's license and own transportation. Flexible schedule for occasional evening meetings,

events, and activities. Commitment and passion for our mission is a must! EOE/ADA that values diversity!

mailto:[email protected]


OPEN POSITIONS



Outreach Counselor (Full Time)- Susan’s Place-

Provide case management and house coverage 8am-4pm Monday-Friday. Susan’s Place is part of

New Hope Housing’s Permanent supportive housing programs, serving single adults. Applicants

must have a BA/MA degree and considerable experience working with adults with serious mental

illness; ability to communicate effectively both orally and in writing; experience with chronically

homeless adults; strong counseling and crisis intervention skills; flexibility, creativity, and leader-

ship skills; able to make decisions independently and work autonomously and as part of a team. On

-call rotation serving once a month. Will rotate on-call coverage. Must have a valid

driver’s license and be able to drive agency vehicles as needed.

$41,000/year. EOE/ADA that values diversity.

Outreach Counselor (Full Time)-Gartlan House Provide case management and house coverage 8am-4pm Monday-Friday at Gartlan House. Gartlan

House is part of New Hope Housing’s Permanent Supportive Housing programs, serving single

adults with severe and untreated mental illness. Applicants must have a BA/MA degree and consid-

erable experience working with adults with serious mental illness; ability to communicate effec-

tively both orally and in writing; experience with chronically homeless adults; strong

counseling and crisis intervention skills; flexibility, creativity, and leadership skills; able to make

decisions independently and work autonomously and as part of a team. On call rotation serving

once a month. Some evening hours are required. Microsoft Office experience. Must have a valid

driver’s license and be able to drive agency vehicles as needed. $41,000/year



OPEN POSITIONS



Case Manager– Singles’ Shelter The Case Manager will report to Director of Programs for Singles and is responsible for providing case management services to assigned

residents. The focus of the work is on helping residents to rapidly obtain permanent housing. The Case Manager provides assistance in

building the family’s independence in the areas of housing, budgeting, employment and debt reduction. The case manager coordinates and

monitors the assessment, housing plan development, and follow-up for each family and serves as an advocate and liaison for and on behalf

of families.

Meets with residents for in depth housing assessment, within two business days of intake to the shelter. Assessment includes an in

-depth social history, and an assessment resident’s strengths and weaknesses.

In conjunction with the resident and based on assessments, he or she develops an individual housing plan that prioritizes the top

three actions necessary to obtain housing with specific timeframes/deadlines. This plan will address housing barriers within the

context of a rapid rehousing model. The Housing Plan will explicitly state time focused expectations for the resident and staff.

The plan is a fluid document and new tasks may be developed as goals are achieved. Amends/updates the plan as appropriate

throughout the household’s participation in the program, this may include after-care.

Is the lead coordinator for all service delivery for the resident. Consults with interdisciplinary team members for input regarding

housing plan development and housing plan compliance. Makes referrals to outside agencies for services not available through

New Hope Housing.

Refers under and unemployed residents to skill source/job link for educational and career assessments. Refers residents

deemed eligible for New Hope Housing employment services to the appropriate staff. In conjunction with the Employment

Specialist and Interdisciplinary Team, develops an Employment Plan that will become a part of the Individualized Housing

Plan.

Creates a budget with the resident based on verifiable income (through the use of pay stubs or copies of money orders for those

persons with undocumented income) that includes a savings goal, housing debt repayment and the target housing expense.

Once income is verified, refers client to the Housing Locator by submitting budget and income verification. If eligible for

housing location services, case manager will facilitate a conference call between the case manager, Housing Locator and resi-

dent to determine potential housing options. Insures that the household follows up with the housing locator staff to visit units

and submit applications. Initiates HOST/Rapid Re-Housing packet if/when resident is approved for a unit.

Determines level of compliance with housing plan for deliberations with interdisciplinary team on expectations and terminations.

Provides residents with necessary feedback to ensure compliance. Maintains regular contact with residents, to include a minimum

of at least one face to face meeting a week.

Provides crisis intervention to shelter residents as needed. Uses a strengths based approach and motivational interviewing in

working with residents. Ensures that residents are enrolled and participating in any and all educational and/or life skills programs

that will help them achieve their housing goals. Follow up weekly to determine that residents are attending programs as required.

Programs include but are not limited to job readiness, Ready to Rent, financial management, Out of Poverty, resume blitzes, etc.

Communicates needs for additional programs to supervisor.

Completes and maintains weekly progress notes in electronic and hard copy form. Provides all requisite paperwork to supervisor

and subsequently files all documents on a weekly basis. Maintains accurate records in compliance with agency policy, HMIS and

compiles requisite statistics.

Submits weekly updates to all members of the interdisciplinary team.

Attends interdisciplinary team and staff meetings.

Works flexible hours including evenings, weekends, and overnights, as required. Case managers need to work a schedule that

allows for them to meet with all of the clients on their case load each week.

Assists residents in obtaining moving assistance when leaving the shelter. This may include the case manager physically trans-

porting the resident and some belongings to their housing.

Models caring, concerned, respectful attitude toward residents. Maintains adherence to resident guidelines and upholds shelter

procedures. Is familiar with and complies with policies and procedures including the Code of Ethics of New Hope Housing, Inc.

Performs other duties as assigned.

BA/MA in behavioral science,. Ability to communicate effectively both orally and in writing. Case management experience with homeless

families, including those with mental illness, substance abuse history, and victims of domestic violence. crisis intervention skills. Valid driver’s

license. Proficiency in MS Word and Excel. Commitment to New Hope Housing mission and values. EOE/ADA that values diversity!



OPEN POSITIONS





On Call Resident Service Specialists-

Mondloch House/Mondloch Place/Kennedy/ACS Responsibilities include monitoring the shelter, answering the phones, greeting visi-

tors, and most importantly interacting in a positive manner with our residents. $13.13

an hour. Must be flexible, dependable, and have the ability to work with a diversified

group of individuals. A High School diploma or GED is necessary, and previous

experience with the homeless/mentally ill a plus. Successful candidates will be called

to duty when we are short staffed. Hours are flexible, not scheduled, and you must be

willing to cover shifts at a moment’s notice. $13.13 an hour. EOE/ADA that values

diversity.

On-Call Residential Service Specialist for Susan’s Place and Max’s Place

On-Call Residential Services Specialist (RSS) for chronically homeless adults with

substance abuse/mental illness/or co-occurring disorders located in Arlington and

Falls Church, Virginia. Must be able to establish rapport and build trust with residents

and be comfortable working in a program with few rules. Need to be flexible and have

an ability to handle crisis situations. RSS will assist Outreach Counselors with leading

life skills groups/activities, cooking and cleaning with residents and general upkeep of

the house. RSS monitors residents’ medication. Must be able to work well inde-

pendently and must be reliable. Provides On-call coverage. Must have a valid driver’s

license and BA in behavioral science or related field. Experience can be substituted

for education. BSW preferred. Two years experience with homeless adults, adults

with mental illness or substance abusers. Counseling and crisis intervention skills.

Ability to communicate effectively both orally and in writing. Salary is $13.13 an

hour. EOE/ADA that values diversity.



OPEN POSITIONS





Residential Coordinator– Singles’ Shelter

The Residential Coordinator is responsible for the daily shelter activities, for ensuring adequate coverage on all shifts,

and ensuring a safe and manageable living environment.

Schedules resident services specialists’ shifts and ensures adequate coverage of facility on all shifts.

Ensures a safe and manageable living environment for the shelter residents by establishing and ensuring

consistent implementation of policies and procedures. Informs Resident Services Specialist of all activities

to occur during their shift. Is visible and interacts regularly with shelter residents.

Hires, trains, and supervises Resident Services Specialists.

Consults with case managers regarding resident treatment goals and consults with Operations division on

facility and donations issues.

Provides crisis intervention and crisis management services as needed.

Communicates shelter volunteer needs to volunteer coordinator.

Designated agency Certified Staff Trainer for the handing out of medications.

Oversees the handing out of medication, medication vouchers, taxi vouchers, and bus tokens to residents.

Facilitates site meetings and participates in all staff meetings.

Maintains all required documentation including progress notes, service statistics, log entries, correspond-

ence, and other related information. Oversees tracking and reporting of resident and program data.

Prepares periodic reports/statistics.

Works flexible hours including evenings, weekends, and over nights as assigned; is on call.

Oversees intake procedures and checkout procedures for residents.

Is responsible for arranging and implementing training for site staff.

Transports residents when requested in agency vehicles, including the agency’s 15-passenger van.

Models a caring, concerned, and respectful attitude toward residents. Maintains adherence to resident guidelines and

upholds shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing.

BA and two years’ experience in a human service setting preferred. Appropriate experience may be substituted for ed-

ucation. Previous supervisory experience. Solid computing skills to include Word and Excel. Experience with home-

less adults, mentally ill or substance abusers. Counseling and crisis intervention skills. Flexible schedule. Ability to

communicate effectively both orally and in writing. Ability to work well with volunteers. Valid driver’s license, with

ability to be insured with agency policy. EOE/ADA that values diversity.



OPEN POSITIONS



Shelter Services Specialist– Singles’ Shelter The Shelter Services Specialist will report to the Director of Programs for Singles and will supervise and coordinate his/her shift, ensuring all

resident services specialist procedures are followed; and Is a member of the interdisciplinary staff team as well as site team.

Provides front desk coverage for the 8am to 4pm shift Monday - Friday—duties include, but are not limited to, the following: an-

swering phones; complete resident intakes; coordination of donation deliveries; working directly with volunteers and donors, the

general public, and New Hope Housing residents and staff members.

Has administrative shift supervision. Reviews all incident reports, warnings, log books, medication procedures, and token reports

for accuracy and compliance with NHH documentation standards. Reviews all new intake files on the shift to ensure releases

are signed and the intake procedure is complete. Makes sure that prior resident’s previous file is pulled and all files are placed

in the appropriate case manager’s box.

Coordinates and maintains all Shelter Point HMIS data entry (encoding program entry and exits, service transactions, maintaining

daily shelter bed lists, etc.) for the main shelter and overflow trailer. Responsible for encoding all program entry and exits for hypo-

thermia shelters (VICHOP, Falls Church Homeless Shelter, and EUKS Winter Seasonal). Reviews HMIS data forms and ensure

releases are signed for hypothermia programs. Represents NHH at mandatory monthly hypothermia data quality trainings during

hypothermia season (November 1-April1). Works closely with NHH hypothermia coordinators and other community agency pro-

viders to ensure all data is accurate. Works directly with the Director of Programs for Singles to maintain accurate HMIS e-data.

Works directly with the Director of Programs for Singles to maintain the shelter banned and pre-condition admittance list, coordina-

tion of collateral referrals, and ensures shelter beds are filled as quickly as possible

Compiles daily, monthly, and quarterly reports for statistical reporting purposes as required

Effectively communicates problem areas, concerns, and recommendations to the Director of Programs for Singles

Reports facility maintenance concerns to the Director of Operations and/or appropriate county contact

Interacts positively with, New Hope Housing staff, deployed staff, staff of other agencies, the public and volunteers. Consults with

director/residential coordinator and case managers regarding residents’ personal needs, behavior and service planning. Inform case

managers’ of resident problems.

Ensures a safe and manageable living environment for the shelter residents. Monitor residential areas, is visible and interacts regu-

larly and informally with shelter residents.

Demonstrates an interest in the quality of the workplace by noticing when procedures are not working well and then offering sug-

gestions for improvement.

Facilitates the orientation, training, and work of shelter volunteers for the front desk and communicates shelter volunteer needs to

the volunteer coordinator

Models a caring, concerned, and respectful attitude toward residents and maintains adherence to resident guidelines and upholds

shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc.

Transports residents when requested in agency vehicles, including the agency’s 15-passenger van

Performs other duties as assigned

Two years experience in a human service setting (appropriate experience may be substituted for education); experience with homeless adults,

mentally ill or substance abusers is preferred; crisis intervention skills; ability to communicate effectively both orally and in writing; ability to

work well with volunteers; computer literate; and, valid drivers license and authorization to drive agency vehicles. EOE/ADA that values diver-

sity.



Tea

m M

eet

ings

JULY Sun Mon Tues Wed Thu Fri Sat

1 2

PAYDAY 3

NHH Close for Holiday

4 Independence Day Happy 4th of July!

5 6 7 8 9 10 11

12 13 14 15 16

PAYDAY

17 18

19 20 21 22 23 24 25

26 27 NHH Board Meeting

28 29 30

PAYDAY 31

Name Location Dates Times

Next Steps Team Sacramento Drive Every Wed 9:15am

ACS Team ACS Every Wed 2pm

EUKS Team EUKS Every Thu 2pm

Housing 1st and Bridging Affordability MP Conf Rm 4th Tues of each month 2pm

Gartlan, Susan's, Max's, Just Homes Team Susan’s Place 3rd Tues of each month 10am

Mondloch House and Mondloch Place Team MH Conf Rm Every 1st Wed of each month 11:30am

Community Services Team Admin Every 1st Monday of each month 10am

Name Month Day

Clarence Jones JUL 2

Mike Dzatko JUL 5

Naomi Lawson JUL 7

Xiomara Leyton JUL 8

Sandra Mensah JUL 13

Stacey Osborne JUL 15

Tonya Golden JUL 24

Priscilla Castillo-Woyak JUL 26

Dexter Leak JUL 26

Jocelin Canas JUL 27

Name Month Day Years

Kevin Coleman JUL 9 3

Luis Franco JUL 9 3

Dominic Crentsil JUL 11 7

Simone Morgan JUL 17 11

newsbriefs 7.14.15

Documents