Managed ServicesFacility Monitoring ServicesApplication DevelopmentBusiness SolutionsCenter of ExcellenceHire a ProgrammerSoftware TestingTechnical Support

Nexsus has a major commitment to providing support services to help our customers maintain and enhance their existing CTI applications with enhanced service levels and productivity at a significantly lower cost. Nexsus�s approach to support and enhancement activities is innovative, tools driven, flexible and process-oriented.

Facility Monitoring Service (FMS) is an extended service to existing client using CTI products to Monitor Performance, productivity of Application deployed. FMS is dedicated engineer deployed at on site Client office. Major Task of FMS Engineer to ensure that the Application are functional before start of the trading hours every day and that the Application continue to work throughout the trading hours and also till the data synchronization is completed.

There are four different models to develop an application

Waterfall ModelRAD ModelPrototype ModelSpiral Model

Nexsus Techno Solutions Pvt. Ltd. is a premiere IT and Telecom Solutions provider for Customer Interaction Management Technology. We provide particular expertise around business redesign and multi-channel integration for the telecommunications and other sectors.

Nexsus is organized along six groups, with the customer at the center. These groups are aligned with our marketing mix.

Centre Of ExcellenceProject DeliveryQuality AssuranceHuman ResourceInfrastructure MaintenanceCustomer Relationship Management

Outsourcing Software Programming Services

Benefits & Conditions of Hiring Dedicated Staff from Nexsus:

Dedicated person working just for you:

Have a dedicated person working just for you. Thus; it is like hiring your own employee, working from our offshore development center (ODC) in India without incurring those huge hiring costs and overhead employee expenses.

Success of any new software application depends as much on system reliability as it depends on usability and functionality. Since changes in software technology is occurring at an ever-increasing rate, the need for testing services has grown in equal measure.

A major challenge of building and running and IT support group is creating a support structure that channels problems and services to the best resource, while maintaining effective management and customer satisfaction. The Nexsus Technical Support Group (TSG) enables delivering of quality support services, which involves preventive problem solving that extends towards a continual and encompassing mode of operation.Successful operation of automatic recovery

CallConfine is innovative Call Recording / Voice Logger solutions which come in Analog (4 , 8, 16, 24 Ports), Digital (Single, Dual, Core), Digital Extension ( 8, 16, 24 Port) & VOIP. Solution is commonly used in Financial Institutions, Banks, Hospitalities, call centers, BFSI, Public Sectors, and Corporate to record the telephonic conversation. CallConfine application benefits the organization to improve business accuracy and efficiency easily. Monitor your Marketing and customer care dept. Avoid communication gap with your clients.

InterAct is an inbound solution which is primarily used to automate customer centric business processes and relieve the pressure on live agents handling consumer calls. It can also work as an ACD (Automatic Call Distribution) in a typical inbound call center, thus minimizing abandoned calls and provide a callback mechanism to the caller. This Solution is equipped with Analog & Digital Setup. This Solution improves Customer Convenience, Increases Agent Efficiency, Expanded Capacity, Reduce Overhead Cost, A Comprehensive View of Customer Activity, and Attend Calls at FIRST ring.

MaxDial is an innovative outbound dialing solution commonly used in outbound call centers for activities such as telemarketing, sales, Cross Sales or in short when you want to contact a very large number of people in a very short period of time and with reduced cost and efforts. The key functionality is to deliver a voice message with or without any agents. MaxDial is unattended dialer which delivers digital voice messages with or without agents. It is designed for organizations that need to contract large Volume of people in a very short period of time. MaxDial Increases your agent productivity by 300% compared to manual dialing.

CallBalance a Call Center Suit which is perfect blend of Out Bound Inbound solution well equipped with recording features. CallBalanceenables organization to transform single product agents to universal agents, maximizing agent productivity. It is modular and completely customizable, enabling organization to configure the desktop with just the features you need, or use them all to achieve maximum benefit with a look and feel appropriate for your business.

A unified facsimile Solution FAXSYNC fax software offers a trusted and reliable fax server and electronic document delivery solution that will help you comply with regulations and safeguard information security and privacy. It is Cost Effective and Time Saving. Sending a fax using FAXSYNC is much quicker than sending one using a conventional fax machine. Once a document has been typed into your word processor, a few keystrokes or mouse clicks are all that is required to send it to one or more recipients. Receive faxes directly to your PC -Your faxes arrive in your Fax inbox and are stored in your online account for easy access. Support for saving the incoming faxes in PDF, TIFF, BMP, JPG, GIF formats. Maximum Security - Incoming faxes are stored in password-protected online accounts. Permission and logging options allow the network supervisor to manage efficient usage of Fax Server.

In order to be effective and efficient a "Software Factory" requires considerable organizational, process and project discipline. These disciplines typically involve: high quality requirements gathering, derivation, management, and packaging; rigorous program management; effective resource management and allocation; proven/reusable components; and excellent project scheduling and control. Effective software factories rely upon the use of well balanced and consistent processes and productivity tools that allow existing components, applications, and systems to be easily consumed, integrated, and orchestrated in the construction of software deliverables

Nexsus has a well designed software delivery processes at its disposal. The process starts with Nexsus's web based Specification Capture Tool, which is used by customers to put forward software requirement specifications. The specifications are analyzed for Feasibility Study and preparation of SRS. The Delivery Team is guided by the SME from the Nexsus Centre of Excellence (COE) with regards to the tools and technologies that need to be used for the development of the application.

Onsite/Offshore delivery model is also one of the most successful and popular outsourcing models employed today. In this model the service provider will have their center near to client's premises and the job will be distributed between this offsite center and an offshore development center located in a different country. The offsite center will act as the mediator between the client and the offshore development center.

Quality control is a process employed to ensure the best level of quality in a product or service. The basic goal of quality control is to ensure that the products, services, or processes provided meet specific requirements and are dependable, satisfactory, and fiscally sound.

Testing is not just about reducing risk - it is also about increasing control. By aligning the testing objectives with the business objectives and by increasing the effectiveness of testing both can be delivered.

Enterprises usually have significant investments in IT assets to execute their business and derive appropriate returns. These investments often are made over a period of time and spread across the technology spectrum i.e. spanning from legacy platforms to client-server system to more contemporary multi-tier browser-based systems.

Our mission is to consistently deliver value to our clients, better than any one else, through recruitment solutions and staffing services that enable efficient hiring of human resources of appropriate capabilities and qualities.

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Nexsus, Mumbai - Reg. Office 33B, Apurva Estate, Makvana Road, Off Andheri Kurla Road, Andheri (East), Mumbai - 400 059.