next wave cities pangasinan ict council final

Alejandro P. Melchor IIIAlejandro P. Melchor IIIDeputy Executive Director for ICT Industry DevelopmentDeputy Executive Director for ICT Industry Development

Department of Science & TechnologyDepartment of Science & TechnologyInformation and Communications Technology OfficeInformation and Communications Technology Office

Philippine IT-BPO Industry:The country’s premier sunrise industry

Source: Business Processing Association of the Philippines (BPAP)

101

163

236

300

372

442

525

643

0

100

200

300

400

500

600

700

2004 2005 2006 2007 2008 2009 2010 2011

$1.3

$2.2

$3.3

$4.9

$6.1

$7.1

$8.9

$11.0

$0.0

$2.0

$4.0

$6.0

$8.0

$10.0

$12.0

2004 2005 2006 2007 2008 2009 2010 2011

Total Employees (000s) Annual Revenue (US$B)

Gartner and McKinsey forecast strong growth of Global IT-BPO to 2020: $ 1.5-1.6 Trillion addressable market by 2020

India & Philippines rank #1 & 2 in…

Talent competitiveness Index Risk index for English BPO

Cost for non-voice BPODemographic profile

Philippines #2 after India in worldwide IT-BPO

SSource: Aon Hewitt

Philippines now preferred IT-BPO destination Market leaders on hypergrowth mode

The Perfect Storm--• A window of opportunity to dramatically

increase PH market share in IT-BPO…• …to ensure that the Philippines emerges as a

big winner, similar to India and China earlier.• …to accelerate countryside development

There has never been a better opportunity to develop the entire Philippines!

Next Wave Cities Program will ensure this growth spreads to the entire Philippines

Talent Development

Stepping-Up the Value Chain

Next Wave Cities

ICT-enabled Creative Industry Development

Domestic ICT Industry Development

ICT Marketing & Research

iPPP: ICT Industry Development Programs iPPP: ICT Industry Development Programs

Designed to enable the entire ICT Industry to contribute $50B in direct

revenues by 2016…

iGDP ProgramICT for Productivity and Growth

Next Wave Cities Program Components

1- Research & Road Mapping

2- Talent Development

3- Organizational Development & Capability Building

4- Marketing

5- IT-preneurship & Technology Business Incubators

6- Business Environment & Incentives

7- Infrastructure & Smarter Cities

Next

Cities TMWave

Next Wave Cities IT-BPO Scorecard

• College and high school graduates• Professionals• Schools and degree programs

• Airports• Roads• Utilities (telecom, power, water)• Real estate

• Rental• Regulatory fees and taxes• Median pay• Utility costs

• PEZA-approved facilities• ICT Council• Real estate developers

Talent

Infrastructure

Cost

Business Environment

Next Wave Road Map





4- Marketing




Next

Cities TMWave

ICT Workforce Capability Development Program

One e-Learning Portal

National e-Competency Framework

Global Competitiveness Assessment Tool (GCAT)

Industry Driven Curriculum

IT Professional Certification

National ICT Skills Registry

DatabaseGlobally-

competitive Filipino ICT Workforce

Aims to augment efforts of CHED and TESDA and support BPAP’s programs in

order to triple the size of ICT Talent Pool by

2016, improve employability by

200%, and develop the core skills

and technical skills required by Industry

Industry-driven curriculum: IT-BPO Specialization Track, designed with the help of IBM, Accenture and HP

Approved by the Commission on Higher Education

Courses Units

Business Communications 3

Service Culture 3

Principles of Systems Thinking 3

Fundamentals of Business Process Outsourcing 101: BPO Business Model/Design and Introduction to Operations Management

3

Fundamentals of Business Process Outsourcing 102: BPO Operations Management

3

Internship 6

TOTAL UNITS 21

Business Communications - developed by a team led by AccentureCourse Description The course builds the students understanding and basic competencies on effective communication in the workplace. It

introduces students to key concepts of business communication, methods and techniques for its efficacy and its impact to organizational success. Actual business applications and scenarios are used to illustrate the fundamentals of effective business communication.

Key components

I.Elements of Communication

A. Language and Context

B. What and Why of Communication

I.Communication in the Workplace

A. Business Communications Defined

B. Face to Face Communications

1) Individual vs Team Interaction

2) Effective Listening

3) Non-Verbal Communication

4) Business Etiquette

5) Practical Applications:

I. Communication in the Workplace

C. Telephone and Business

D. Business Correspondence

1) Elements of Written Interaction

2) Tone and Readability & Punctuation Usage

3) eMail Etiquette

4) Practical Applications

I. Communication in the Workplace

E. Project Management Documentation

F. Client Presentation

G. Employment Communications

Sample Industry-driven curriculum:for graphics & animation




3- Organizational Development/ Capability Building

4- Marketing


6- Resource Mobilization & Incentives

7- Business Environment/ Smarter Cities

Next

Cities TMWave

NWC Strategic Planning for ICT Councils

Baguio City ICT CouncilDagupan ICT Council

Urdaneta City Council for ICT (UCC-ICT)

Vigan ICT CouncilCagayan Valley ICT Council

Aurora ICT CouncilBataan-Olongapo-Zambales -Subic Educational Development Organization for Information

Metro Clark ICT CouncilBalanga ICT Council

Malolos ICT CouncilBulacan ICT Council

Nueva Ecija ICT Council Tarlac ICT Council City of San Fernando Pampanga ICT CouncilLaguna Industry Network for Knowledge, Innovation & Technology (LINK-IT) Foundation

Cavite Information and Communication Technology Council (CICTC)

Local ICT Committee of Taytay, RizalBPO/ITES Council of Quezon City (BICQC)

Albay ICT Association(AICTA), Inc.

ICT@Bicol Council

LuzonICT Councils





4- Marketing


6- Resource Mobilization & Incentives

7- Business Environment/ Smarter Cities

Next

Cities TMWave

Career Marketing campaign will open more minds to IT-BPO

At these pay rates, Filipinos need not go abroad

Source: BPAP, 2012





4- Marketing




Next

Cities TMWave

25

Technology Business Incubators will accelerate ITpreneurship in Next Wave Cities

DOST-PEZA Open Technology Business Incubator

Ayala Foundation's TBIs

TBI for ICT-based Small and Medium Enterprise in

Region 8

The University-based TBIs

UP Visayas Cebu Business Incubator for

ITUniversity of the Philippines

Los Banos TBI

Central Luzon State University Agriculture and Food TBI

University of San Carlos TBI

IBM is an adviser for the NWC incubator program

IBM Innovation Center, Quezon City





4- Marketing




Next

Cities TMWave

Tax• Vat Reimbursement• Income Tax Rebate• Corporate Business Tax Rebate

Occupancy• Rent• Fully furnished office and datacenter facility• Completing and maintaining international standard facilities• Repair and upkeep of facilities

Network Cost• IT Bandwith• Network/Telephone/Printer Set-up

Utilities• No cost or subsidy for utility services

Education• Overseas training subsidy• New hire training subsidy• Continuous education subsidy

Recruitment• Domestic campus recruiting subsidy• Head hunter fee reimbursement•Recovery fund for certain percentage of interns Retention• Lump sum per employee

INCENTIVES ARE A GAME-CHANGERAggressive incentives—led by LGUs—can attract locators to NWCs

Resource mobilization strategy: Leveraging donor agencies to augment resources

ADB Knowledge Hub Program

Competitiveness for PH cities

Priority Industry development

Initial discussions underway





4- Marketing




Next

Cities TMWave

Smarter Cities as a driving force for national progress

ASEAN, China and India as the world’s premier growth engine: GET READY FOR THE NEXT WAVE OF GROWTH AND INVESTMENT!

By 2030:• ASEAN, China, India Region (ACI) combined GDP could quadruple and exceed that of the US and Europe combined• ACI share of world investment projected to be 40% of global total • ACI Region will comprise almost half the middle class of the world• ASEAN’s middle class population expected to rise from 24% in 2010 to 65% in 2030• Wages in ASEAN, China and India will rise 3-fold• Philippines can sustain GDP growth of 7%, on par with China, India and Vietnam—largely due to IT-Enabled Services

Source: ADB: ASEAN, the PRC and India: The Great Transformation?

ASEAN Economic Integration by 2015ASEAN wants to project itself as the premier global ICT Hub

The Philippines can be the premier ICT Hub of ASEAN...GET READY FOR THE NEXT WAVE OF GROWTH AND INVESTMENT!

ASEAN ICT Master Plan 2015

Pillars

1. Economic Transformation

To promote trade & entrepreneurship in the ICT sector. And Build an ICT engine of sectoral change.

2. People Empowerment and Engagement

To enhance quality of life through affordable and equitable ICT

3. Innovation

To nurture a creative , innovative and green ICT sector

Foundation4. Infrastructure Development- To provide the next generation infrastructure enabling policies.

5. Human Capital Development- To develop a skillful ICT workforce and knowledgeable community.

6. Bridging the Digital Divide- To evaluate countries and people through ICT Capabilities

• ICT as an engine of growth in the ASEAN countries.

• Recognition for ASEAN as a global ICT hub

• Enhanced quality of life for people of ASEAN

• Contribution towards ASEAN integration

Key Outcomes

Department of Science and Technology- Information and Communications Technology Office

Thank You

next wave cities pangasinan ict council final

Business

resource mobilization

business environment

organizational

talent development

research amp

infrastructure

preneurship

capability