Timothy TH Ng

Education

Qualifications Post Graduate Diploma in Systems Analysis in Systems Analysis

Institute of Systems Science, Singapore, 1992

Bachelor of Science (with Honours) in Estate ManagementNational University of Singapore, Singapore, 1988

Professional experience

Profile As an experienced project director and project manager, I have successfully undertaken and completed numerous large and complex scale projects in helping organizations implement IT systems in the areas of Finance, Human Resource, Payroll, Logistics, Manufacturing, Organization Performance, Business Intelligence, Customer Management, Trade Funds Management etc. in public, utilities, transportation, health-care and pharmaceutical, consumer packaged goods and high-tech manufacturing sectors.

I have extensive experience in implementing and deploying SAP HR, Finance, Manufacturing, Logistics (including Transportation Management), Business Warehouse, Strategic Enterprise Management, Enterprise Portal, Employee Self-Service and integration with legacy systems. My implementation experience with other enterprise software packages includes Siebel CRM (Trade Funds Management) and Hyperion (Financial Analysis).

I have also undertaken leadership roles in process re-engineering, improvement and change management initiatives related to implementation of IT projects.

I have led in several IT infrastructure planning projects related to corporatization of public sector organization, business merger and expansion.

I have been in a Practice Leader roles spearheading SAP solution in Arthur Andersen, BearingPoint and has been a regional SAP HR Competency Leader in IBM.

Prior to my consulting career, I had been with corporations in the health care and global transportation sectors as IT professional and logistic operations executive.

Key Skills Program and Project Management for large scale and complex project

Setting up and Run Program and Project Management Office

Process Re-engineering and Improvement

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Change management for large scale project

Solution design for SAP and related integration

IT infrastructure and application integration strategy

ERP/ISV selection framework and process

Logistic business process re-engineering

Training for Project Management Principles

Career History 10/2004 - To date IBM

IBM, Singapore

Senior Managing Consultant

Regional Competency Leader in SAP HR

Project Director, Project Manager, Bid Manager for proposals and tenders

07/2002 - 10/2004 BearingPoint

BearingPoint (Formerly Known as KPMG Consulting), Singapore

Senior Manager

Public Sector leader, Bid Manager for opportunities in public sector, Project Manager for large scale ERP implementation and application maintenance projects, Project Advisor and QA, Bid Manager for proposals and tenders, Change Management Leader

05/1998 - 07/2002 Arthur Andersen

Arthur Andersen, Singapore

Associate Director

SAP Practice Leader for Singapore, Bid Manager for opportunities in public and private sectors, Project Manager in large scale ERP implementations in public and private sectors, Solution Designer, Project Advisor, Project QA, Change Management Leader, Process Consultant in process re-design

12/1995 - 05/1998 Becton Dickinson

Becton Dickinson, Singapore

IT Manager

IT Applications Manager for Asia Pacific, roll out of finance and logistic system, Singapore plant system maintenance and enhancement, ERP selection, logistics business process re-engineering

01/1992 - 12/1995 Trident Infotech

Singapore

Business Process Analyst

Business process re-engineering, system analysis and roll out of office automation project, main frame solution maintenance and enhancement

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08/1988 - 01/1992 Neptune Orient Lines

Singapore

Logistics Operations Executive

Manage shipping and container logistic operations for Asia and Europe

Assignment History 08/2012 - To date DHL Global ForwardingDHL Global Forwarding

DHL Global Forwarding New Forwarding Environment (NFE) Deployment Program

Program   Description : DHL - DGF (DHL Global Forwarding) New Forwarding Environment (NFE) Global Rollout

Deployment Program scope of work covers:

* Lead Rollout Project Management and Coordination for 17 countries in Asia Pacific

* Manage the Singapore Delivery Center for Asia Pacific deployment work

* Local Legal/Fiscal/Physical requirements gathering and creation of Requirements Statements, High Level Design and Functional Specifications

* Coordination of data loading and setup

* Assist in Business Migration and Change Management

* Manage Change Request Process

* Support Train the Trainers

* Facilitate and Support Testing

* Support Cutover

* Assist in Hypercare

Since Aug 2012 for the Global Roll out bid

From Jan 2013 started building up the Regional Deployment Team for Asia Pacific

From Apr 2013 started Cluster 2 (three countries in Asia Pacific)

From Jan 2014 started Cluster 3 – Global Rollout (remaining countries in Asia Pacific)

At the height of Cluster 3, the deployment team size for Asia Pacific was 38 in number

Contribution:

* Responsible for setting up the team including sourcing, hiring and onboarding of all team members for the Singapore Delivery Center and delivery of deployment solution

* As key member of the proposed delivery team to

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discuss the solution approach with DGF evaluation team

* Contribute in a pivotal role leading to successfully secure the project for IBM and personally a leadership role on the basis of knowledge, experience and suitability for the Deployment Lead role as part of the evaluation process

* Lead the team in preparing for localization workshop for both Clusters

* Improve the localization workshop process in both effective soliciting for input and confirming requirements and efficient capturing the requirements

* Motivate team to perform to meet and then exceed the expectation of the client

* Direct and manage the progress of program activities across all Asia Pacific countries by working closely with Deployment Managers from both client and IBM

* Facilitate process with Central Team to keep team members abreast of current knowledge of the system solution and business process

* Successfully and effectively leveraged on previous deployment roll-out project experience and demonstrate industrialised roll-out based on in-depth quantitative analysis, well-defined staffing fulfilment plan, and reuse of people and assets from the NFE Template Project

* Constantly seeking and implementing ways to improve the engagement of the deployment team with client and other IBM teams within the program to bring value to the client.

* Lead the team in providing Stabilization support for Australia and New Zealand

05/2012 - 07/2012 Tax Department3 months

Tax Modernisation Project - Replacement of National Taxation System

Project   Description : This is for the proposal preparation made to the Vietnam General Department of Taxation for the implementation of Integrated Tax Administration Information System (ITAIS):

* Headquarters in Hanoi

* 63 Provincial Tax Offices (Provinces)

* 698 District Offices

Stage 1 of Solution Design phase - technical proposal without price submission:

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Solution offered is based on proposed Integrated Commercial-off-the Shelf (COTS) Software Solution comprises

* SAP ERP: From functional perspective represents core transactional system. Modules SAP TRM (Tax and revenue management with BRF+ and Adobe Forms), PSCD - Public Sector Collections and Disbursement and FI-General ledger

* SAP Taxpayer online services TPOS - represents portal for taxpayers providing self-services for them.

* SAP-CRM - Provides an overview on taxpayer, one central point of taxpayer data to support taxpayer officers when communicating to taxpayers

* SAP BCM - SAP Business Communications Management - Integrated to CRM for efficient communication with taxpayers

* SAP Netweaver Portal - As one single access point for tax officers where they can access to tools, information and transactions they need in their everyday work - access accounting data, knowledge warehouse, work items to process work items, contacts etc.

* SAP PI - It is a component which delivers functionality of cross system data exchange. It integrates cross-system business processes and plays an important role in supporting an enterprise service-oriented architecture (SOA). The focus is on the service-based integration of applications.

* SAP Content and Records management - to store and access unstructured data

Stage 1 Submission is technical submission comprising:

* Solution Details

* Project plan

* Compliance Matrices and Responses

* Reference and all bid details

* High level SOW

* Our compliance with T’s & C’s

Solution jointly developed with FPT-FIS which is a local Vietnam organisation - IBM and FPT (Local System Integrator - SI) co-bid

* IBM Lead Services – Project Management, BPR, Change Management, Tax and AMS, Lead Roles

* FPT (FIS) Services – SAP Implementation, Ongoing Support, Lower Level Positions.

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* SAP TRM Solution Software

* IBM Hardware (Predominantly P series)

* IBM Software (Tivoli, Rational, Process Modeller etc.)

Contribution: Responsible for solutioning of Project Management Methodology and Delivery

Where the main deliverables include:

* Working with local SI on IBM's project management methodology and the delivery/implementation schedule.

* Writing the piece of the proposal that focuses on the above.

* Follow up for changes to the required Component and Technical Compliance resulting from further Quality and Risk Management review

01/2011 - 04/2012 Pfizer - Pharmaceutical Manufacturing &

16 months Distribution

Implementation and Deployment of SAP to Singapore Manufacturing Plants

Project   Description : Pfizer is deploying the solution for Release 3 to the Singapore Plants and associated entities. The organisation scope consists of 2 plants - Pfizer API plant and Weyth Nutri plant (the scope was reduced to 1 plant as Weyth's Nutri plant was descoped with diversifaciton in later part of 2011), one regional sales organisation and one centralised sourcing organisation. Apart from this, the solution was also deployed to GFS in Dalian and the COE for Finance in Singapore.

The objective was to implement and deploy the SAP Global Solution with enhancements to Singapore entities. The solution covers Manufacturing Execution, Supply Planning, Sales Order Management, Procurement, Quality Management, Plant Logistics, Business Intelligence. Technology platform includes SAP, Ariba, AMPS (Rockwell MES), ARIS, EzMap etc.

The project is targeted to roll out solution in following area:

1. Manufacturing

2. Order to Cash

3. Procurement (both direct as SAP MM and indirect as Ariba)

4. Quality Management

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5. Advance Planning and Optimsation (APO)

6. Plant Logistics with Warehouse Management

7. Finance and Controlling including Product Costing and Project System

8. Business Intelligence

9. Business Adoption

10. Data Migration

11. Related interfaces to 'Edge' system (other non-SAP System) including key systems - AMPS, LIMS, GMX

I have been involved from the initiation of the project covering the following phases:

1. Plan and Analysis (Building up the team, planning the logistics, knowledge transfer for the team and various project procedures)

2. Solution confirmation

3. Detail Design

4. Build

5. Deploy

6. Go-live and Hypercare

The combined IBM-Pfizer team includes:

The IBM team is around 20 SAP consultants

The Pfizer Regional COE team is around 20 strong

The Pfizer local site team has more than 20 BPLs

On a regular basis, the IBM team is expected to work with the Pfizer Global Core Teams for solution delivery.

For this deployment project. IBM consultants initially received knowledge and took direction from Pfizer regional COE team. Beyond the second half of the Solution Confirmation phase, IBM consultants would step up to take a leading position to work with Pfizer local site team (BPLs) as the Pfizer regional COE reduced their presence on-site. The IBM team had specific deliverables and although during the initial period of the project, the team had significant challenges in working together, understanding the methodology and adapting to the working environment, the team went through the classic Form-Storm-Norm-Perform cycle and rose up to the occasion and deliver above expectation quality deliverables.

Contribution: My role and objectives as Deployment Lead on the project are:

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1. Building a strong and cohesive team nearly from scratch comprise of 20 consultants in the SAP module areas, Ariba, data migration

2. Plan for the detailed work, activities to achieve IBM's and Pfizer's (both Regional COE team and Local Site team) deliverables by phase

3. Monitor the progress of deliverables and identify risk, issues, road block that will affect the timely and quality of delivery

4. Manage the IBM team and provide very close guidance to the Pfizer Regional and Local Site Team during the absence of the Pfizer Regional Deployment Lead

5. Manage all senior stakeholders in the plants and participating entities including Pfizer Regional COE team

6. Responsible for Project Financials and with a personal target to improve profitability by using a right mix of resources without affecting the quality of delivery

7. Boast and maintain the client confidence in the IBM team and the morale of the combined team

Successfully completed deployment of the global solution with site specific enhancements on time and within budget. Achieved smooth cutover and go-live. Project completed post go-live support at the end of April 2012.

Provided on-site leadership to team and receive numerous accolades from both client and IBM senior leadership teams.

Received accolades from client Global, Regional and Site Team, as well as IBM Global project/account team.

10/2010 - 02/2011 National Healthcare Group5 months

Implementation of HRIS for Cluster

Project   Description : Implementation of SAP HR and Payroll to one of the Singapore national healthcare clusters.

Contribution: Guided the bid team in the negotiation and contracting process. Set up the project team leveraging on experienced team that had completed similiar project in another healthcare cluster. Guided the project team in the initial phase of the project. Managed client relationship at the senior and working level at the initial phase of the project.

05/2010 - 11/2010 Singapore Healthcare Cluster

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7 months

SAP HR and Payroll Implementation and Upgrade

Project   Description : Streamline HR related process and implementation of SAP HR and Payroll to one the Singapore national healthcare clusters.

Contribution: Led the project team during Business Blueprint and Build phase in delivering quality and robust SAP HR and payroll solution. Working with the project team to resolve business adoption issues. Managed client relationship at the senior and working level.

11/2009 - 05/2010 Various Prospects7 months

Bids and Proposals

Project   Description : Work on bids and proposals in Healthcare, Defence, Oil and Chemical industry.

Contribution: Lead the bid teams in bids and proposals, provide technical solution assessment and pricing large deals.

03/2009 - 10/2009 Leading Chemical Petroleum Multi-national Corporation

8 months

Process Improvement Project

Project   Description : As part of post system implementation, the initiative is to drive process improvements in twenty (20) key identified areas across all offices worldwide.

Contribution: As Program Management Office Lead, responsible to put in place the required structure, approach, plans, resources, communication and management system to support a lean project team to achieve the objectives and complete the ambitious and aggressively timed program over the next two years.

Also responsible for contracting and on-sell work within the client/account.

01/2009 - 05/2009 Government Defence Agency5 months

Process Improvement and Convergence

Project   Description : Assess current Oracle ERP system and document the as-is process and highlight process, people, organization and technology issues. Share best practices and highlight areas for improvements. The objective is to align the process and people aspects for upgrade/replacement of the current ERP system.

Contribution: Lead the project system area working with client’s corporate services senior and operational

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level and key IT personnel from the client’s organization to identify key next steps.

Todate, continue to work closely with client to follow up on the next phase.

05/2007 - 12/2008 Leading PC Manufacturer and Distributor20 months

Implementation of SAP based strategic system in Asia Pacific countries

Project   Description : First phase of the deployment scope includes conducting UAT for Strategic SAP CRM for Asia Pacific countries, regression testing for Japan and India to support Canada go-live on the strategic solution.

Second phase of the scope covers blueprint and design for Asia Pacific SAP solution - finance, order management, procurement and additional CRM functionality.

Third phase covers submission of a competitive bid to implement and deploy SAP based system in Asia Pacific covering nineteen (19) countries and as manage the deployment of the solution to these countries covering user education, organization change management & communication, security and authorization of the strategic system, EDI business partners onboarding, Involves in post production support.

Contribution: Responsible for contracting and delivery of testing and deployment services across Asia Pacific countries for phase 1, 2 and three.

03/2007 - 05/2007 Public Sector Client3 months

Public sector tender bid

Project   Description : Implementation of SAP on a shared system platform across 5 government agencies.

Contribution: Lead a team of local and overseas consultants including IBM Global Delivery in solutioning the engagement. Conducted oral presentation to client.

01/2007 - 03/2007 A Global CPG Company3 months

Implementation of Asia AMET IT Strategy with SAP as regional ERP System

Project   Description : Prepare RFI response to the required implementation services

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Contribution: Lead the technical solution design team in preparing solution covering SAP ERP, Netweaver, Business Intelligence, Master Data Management and Application Integration Replacement Strategy. Assist in preparing the submission.

11/2006 - 12/2006 A Leading Bank in Singapore2 months

Re-solutioning of Outsourcing Project

Project   Description : Re-solutioning of application management and maintenance for the bank's suite of application systems

Contribution: Design the governance aspect of the solutioning of application management and maintenance outsourcing project with particular focus on leveraging the global delivery capability of IBM

11/2006 - 11/2006 An International Oil Producing Company in Indonesia

1 month

SAP Payroll and HR

Project   Description : QA Review of Implementation of SAP Payroll, Organization Management, Personnel Administration, Time Management and Travel Management.

Contribution: Review implemented solution and suggest ways and roadmap for improving client satisfaction and resolving current issues.

08/2006 - 10/2006 A Global Consumer Electronics & Medical System Manufacturer

3 months

SAP HR and Payroll

Project   Description : Global roll-out of SAP HR and Payroll.

Contribution: Assist in preparing high level solution and estimate for Asia Pacific.

10/2004 - 06/2006 A Global CPG Company21 months

Acumen Siebel Trade Funds Management

Project   Description : Implementation of Siebel CRM Trade Funds Management solution for Asia Pacific region of 11 countries.

Contribution: Undertake various roles and positions ranging from Project Director, Deputy Project Manager, Development Manager during the nearly two year stay in the project.

While in the role of Project Director, oversee the stabilization of support and enhancement of the system delivered to Indonesia and Australia. As deputy project manager, manage the roll out for Malaysia, Vietnam, the Philippines, Korea, China and India. As development manager, undertake

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responsibility in setting up framework and processes for off-shore development and overseeing the development team in IBM Bangalore. Other roles include overseeing version upgrade of Siebel software from 7.6 to 7.7, coordination with Siebel Engineering for development and incorporation of phasing functionality into standard Siebel software and overseeing the implementation of sales volume planning into the baseline solution. Design internal certification program for solution usage and adoptions in countries.

Prior Experience 07/2004 - 10/2004 The Largest Industrial Land Owner in Singapore4 months

Implementation of Hyperion for Financial Analysis

Project   Description : Implementation of Hyperion Financial Analysis solution for the client with data warehousing and management reporting capability

Contribution: As project advisor and QA, providing testing and deployment process and people motivation during the last phase of project 4 months before go-live

11/2002 - 08/2004 The Largest Government Funded Research Body in Singapore

22 months

Implemenation of Common Finance and HR System

Project   Description : Implementation of SAP ERP solution comprising of HR (inclusive of payroll), Employee Self Service, Finance, Project System, Material Management, Sales and Distribution, Business Warehouse, Enterprise Portal (EP) for 15 organizations over a two-phase implementation cycle.

The scope of the project work also includes HR module add-ons developed on Javascript and HTML accessed via Intranet/EP by employees with SAP HR as the backend engine.

Deliver hardware, software and implementation services, warranty and system enhancement during warranty period as part of a turn-key project.

Contribution: Bid Manager during the proposal phase

Project Director during Phase 1

Undertake the Project Manager position in Phase 2 and warranty phase due to staff turnover and included in portfolio of work, Change Management

12/2001 - 08/2004 A Public Regulatory Authorirty in Singagpore33 months

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Systems for Performance Management and Revenue Collection

Project   Description : Implementation of Strategic Enterprise Management (SEM) system Corporate Performance Management (CPM) module to manage the Balanced Score Cards and KPIs of the organization. Implemented corporate Dash Board.

Implementation of Revenue Collection System using SAP Sales and Distribution module and ABAP customisation for Over-the-Counter Receipting system.

Subsequent maintenance and enhancement of both systems for 3 years.

Contribution: Bid Manager (except for Performance Management project), Project Director for the Performance Management project and later Project Manager for both projects and subsequent maintenance and enhancement of both systems.

11/2001 - 02/2002 A Semiconductor Manufacturer in Malaysia4 months

Implementation of Integrated SAP Finance, HR, Logistics and Manufacturing Modules

Project   Description : The project is one of several tracks in a mega program to provide an integrated solution covering manufacturing planning, shop floor control system and backoffice functions. Complete blueprint for HR, Finance, Controlling, Project System, Material Management, Sales and Distribution, Production Planning and Plant Maintenance modules.

Contribution: As Solution Designer, ensure the various integration points are designed in the solution.

As Project Advisor, assist the negotiation of completion of the Blueprint phase of the project

Also assist Project Manager in managing stake holders including Senior members of the client project team and prime contractor - HP

12/2000 - 12/2001 Government Department of Singapore13 months

System Integration - Merging of Two Divisions from a Government Department with a Statutory Board

Project   Description : Provide system integration to support the merger of two divisions from a Government Department to a Statutory Board and the

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formation of a subsequent division in the Statutory Board to manage the nation’s water resources

Contribution: Implement SAP Finance, MM and Project System modules to accommodate the inclusion merged and new divisions in the statutory board.

Migrate HR, finance, customer, billing and purchasing data from the government systems to the statutory board legacy HR system and SAP Finance and Logistics system.

Design authorization for merged and new divisions in the SAP system.

Develop application strategies to meet the statutory board's mid-term and near-term requirements and infrastructure strategy to meet immediate requirement.

Complete the system integration for the merger within 3 months from the start date.

Roles include Bid Manager, Project Manager and leader in the application and infrastructure strategy design

11/2000 - 06/2001 A Health Care Sector Client in Singapore8 months

Implementation of SAP Finance and Material Management Modules

Project   Description : Implement SAP Finance, Controlling and Material Management modules over two phases.

Contribution: As Bid Manager, conduct negotiation of contract.

As Project Advisor and QA, ensure that project delivers against promised timeline and quality. Manage risks and issues with Project Manager and senior client team member.

11/2000 - 03/2003 A Statutory Board in Singapore29 months

Implementation of SAP Finance, HR and Logistics System for the Newly Formed Statutory Board

Project   Description : As a result of the corporatization of a Government Department to form a Statutory Board, implemented SAP for the newly corporatized Statutory Board.

Contribution: Implement SAP HR (inclusive of payroll),

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Employee Self Service, Finance and Material Management.

Most of Employee Self Service functions are developed on Lotus Notes platform.

Data migration from legacy systems to SAP systems. Manage cutover for all modules.

Implementation of a Point of Sales system for over the counter transactions.

Delivered hardware, software and services.

Subsequent application maintenance for one year ending in March 2003.

As Bid Manager for the System Implementation and the application maintenance.

Project Advisor, QA for phase 1.

Project Manager for phase 2 and subsequent application maintenance.

09/1999 - 03/2000 A Financial Regulatory Board in Singapore7 months

Implemenation of SAP HR and Payroll

Project   Description : Implementation of SAP HR with substantial customizations and interfaces to Employee Self-Service developed in Lotus Notes.

Contribution: Post bid presentation and contract negotiation

Project Manager for initial start-up of project

06/1999 - 08/1999 A Large Local Retail Departmental Store in Singapore

3 months

Implementation of SAP and Information System Planning Project

Project   Description : Implemenation of SAP HR, Finance and Logistics with IS-Retail and Information System Planning

Contribution: lead the ISP team to gather current system capability and future system requirements based on the client's business strategy in Singapore

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and overseas in order to chart out Information System Strategy/Blueprint with the new SAP system in place.

12/1998 - 11/2000 A Government Department in Singapore24 months

Implementation of Finance, HR and Project Management System for a Newly Corporatized Govt Dept

Project   Description : As a result of the corporatization of a Government Department, to implement a new ERP system for HR, Finance, Logistics with Project Management System capability for mangaing and invoicing project works for the corporatized entity.

Implement SAP HR (inclusive of payroll), Employee Self Service, Finance, Material Management and Project System.

Employee Self Service was developed on HTML and Javascript platform.

Deliver hardware, software and services.

Contribution: Bid Manager for the SAP system implementation services aspect.

Project Manager for the SAP system implementation services and hardware delivery, set up and configuration.

07/1998 - 12/1998 A Freight Forwarding Company Operating in Singapore

6 months

Business Strategy and Information System Planning

Project   Description : Due to expansion of business, the client has requested for a business strategy and information system and infrastructure review.

Facilitate the formation of new business strategy and information system planning and roadmap.

Contribution: As part of the Strategy and Planning team to determine the IT architecture blueprint and roadmap to support the business.

Other relevant information

Other job-relatedactivities

Four-time recipient of IBM GBS ASEAN SERVICE EXCELLENCE AWARD

- for DHL Global Forwarding New Forwarding Environment Deployment program in January 2014 and August 2014

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- for Pfizer's Singapore Manufacturing plant ERP deployment project in 2012

- for Lenovo's Leap Everest Asia Pacific SAP deployment project in 2009

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