ngg automotive portfolio

25
A Business Excellence Solutions Group

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NGG Is a Business excelence solutions provider for the Automotive industry: Performance Improvment and profitability, Spare parts marketing and sales, supply chane management, customer strategy, training

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Page 1: NGG Automotive Portfolio

A Business Excellence Solutions Group

Page 2: NGG Automotive Portfolio

This Presentation

Company Profile

NGG Automotive Solutions

NGG Learning & Management Solutions Portfolio

Page 3: NGG Automotive Portfolio

Company Profile

1

Page 4: NGG Automotive Portfolio

Company ProfileAbout Us

TechnologyKnowledge

NGG Xioma

is a Business Excellence Solutions group

Page 5: NGG Automotive Portfolio

Company ProfileBusiness Lines

Management& LearningSolutions

OrganizationalEngineering

Solutions

Knowledge

BusinessIntelligence

Solutions

Informationsystems

Solutions

Technology

Page 6: NGG Automotive Portfolio

Customer Strategy

Sales & Service

Performance Improvement

Supply Chain management

Company ProfileAreas of Expertise

Customer Strategy

Sales & Service

Change Management

Organizational Development

Leadership

Training Development

NGG OESNGG MLSProject

Management

Enterprise Content

Management

ERP

BI Development

Data Recovery

XISXBIS

Page 7: NGG Automotive Portfolio

Company Profile

NGG MLS NGG OES XIOMA IS XIOMA BIS

Products& Development

NGG

Finance & HR

R&D

Marketing

Account Management &

Delivery

Performance Improvement

DevelopmentCenter

SCM

Customer Management

PM

SAP/ECM

NGG CZ

NGG RU

NGG Nordic

XIOMAXIOMA CZ

XIOMA Automotive

Development

Sales

Development

Sales

Group Structure

Page 8: NGG Automotive Portfolio

NGG Company/ OfficeXIOMA Business partners

NGG Trainers/consultants

Company Profile

Australia BrazilChinaCroatiaCzech R / Czech RDenmarkFinlandGreece GermanyHungary / Hungary

Israel / IsraelItaly / ItalyIndiaIrelandIvory CostKenyaKoreaMexicoNetherlandNigeria

NorwayPolandRomaniaRussia / RussiaSlovak RSpainSwedenU.KU.SVietnam

Around the World

Page 9: NGG Automotive Portfolio

Company ProfileNGG Automotive Customers

Page 10: NGG Automotive Portfolio

NGG Automotive Solutions

2

Page 11: NGG Automotive Portfolio

Full Coverage of the Automotive Vertical

Comprehensive Approach

Strategic

Operational

Processes

Business Methodology

Business Intelligence IT

Systems

Operational IT Systems

Training

Direct Channel Management

Distribution Management

Retail Management

OEM

Distributors

Dealers

Customers

Sales

Service Automotive Distributor &

Dealer Management

ADM ©

After-sales Part

Management APM ©

Spare-parts Logistics

APM-SCOR ©

Rapid Managerial DashboardRMD©

Customer Strategy& Customer Intimacy

Spare Parts

NGG Automotive SolutionsNGG Automotive Solution Map

Page 12: NGG Automotive Portfolio

Direct Channels(Customer Management)

Retail Management(Dealerships)

Training :

Processes:

Strategy:

Distributor Management

RD. 1 Dealership Diagnosis

Sales Field Force Program

Training :

Processes:

Strategy:

DS.1 Distributor structure, role & unit definitions alignment

DP.3 IT alignment

DP.2 Network power realization

DT.1 Regional service / sales manager program

RT.1 Manager enhancement program

RT.2 Sales Increasing Program (Basic/ Advanced)

RT.3 Service Improvement Program (Basic / Advanced)

DT.2 Internal trainers coaching program (T.T.T)

Automotive 24/7 Customer Interaction Center:

Processes:• Service & Information• Potential Realization• Tech Based Services• Platinum Services

• Network Management

Field force management, operation & IT alignment

Strategy: CIC missions, interfaces, budget plan and change management program

DS.2 Distributor information & IT alignment

RS.1 Structure alignment & role definition alignment

RS.3 Dealership KPI system Implementation

RP.1 Customer experience management

RP.2 Operational Mgt. (workshop & warehouse)

RP.3 IT alignment

Training: training & Implementation programs

Field force Training

Fleet Management Program

Structure, processes and IT

Key account management (Fleet sales & service) training

DP.1 Internal units procedures & standards

RS.2 Dealership architectural master plan

DD. 1 Distributor Diagnosis DC. 1 D.C DiagnosisRD. 1 Dealership Diagnosis

NGG Automotive SolutionsNGG - The A.D.M Framework

Page 13: NGG Automotive Portfolio

NGG Automotive Solutions

Business Intelligence based Management Methodologies

Refined to reflect industry best practices

Complete with training and coaching programs for long term adoption

Profit Generators

Opportunity ManagementPart Pricing

Network Infrastructure

Profit Opportunity Map

Operational Profit Opportunity Map

Map & Act

Goal / Incentive Programs

Dealer IT Alignment

Network Marketing Programs

Network Pro Active Call Center

Organizational Analysis

Dealership Training

Internal Infrastructure Budgeting by APMInternal Incentive

ProgramInternal IT AlignmentField staff Training

Organizational Structure Alignment

Profit Opportunity Map

Operational Profit Opportunity Map

A.P.M © Solution Map

Page 14: NGG Automotive Portfolio

NGG Automotive SolutionsR.B.D

© Solution Map

Page 15: NGG Automotive Portfolio

NGG Automotive SolutionsADS

© Modules

Page 16: NGG Automotive Portfolio

A closer look at our Learning portfolio

NGG Management & Learning Solutions

3

Page 17: NGG Automotive Portfolio

NGG Management & Learning Solutions

Participant Guide Implementation

Manual

Case Study

Program Focus APEX (Achieve Parts Excellence) - Parts Sales and

Marketing skills

Target Audience Parts Pro Leaders

Learning Methodology Instructor Led Training (ILT)

Automotive

Page 18: NGG Automotive Portfolio

NGG Management & Learning Solutions

Program Focus APEX II (Achieve Parts Excellence) - Inventory Management

and Warehouse Operations Training

Target Audience Parts Pro Leaders

Learning Methodology ILT

Participant Guide

Warehouse Game

Automotive

Page 19: NGG Automotive Portfolio

NGG Management & Learning Solutions

Training Presentation

Program Focus Hyundai 6 Step Customer Care Sales Process

Target Audience Sales Department Managers, Sales Consultants

Learning Methodology WBT

Automotive

Page 20: NGG Automotive Portfolio

NGG Management & Learning Solutions

Training Presentation

Program Focus New Model Launching

Target Audience Sales Department Managers, Sales Consultants

Learning Methodology WBT

Automotive

Page 21: NGG Automotive Portfolio

NGG Management & Learning Solutions

Program Focus New Model Launching

Target Audience Sales Department Managers, Sales Consultants

Learning Methodology ILT

Automotive

Participant Guide

Training Presentation

Page 22: NGG Automotive Portfolio

NGG Management & Learning Solutions

Program Focus Review of ‘trust & collaboration’ best practice models

and adaptation to Core Competencies

Target Audience Intel’s Global HR Management

Learning Methodology TTT

Training Presentation

High Tech

Page 23: NGG Automotive Portfolio

NGG Management & Learning Solutions

Participant Guide

Exercise Map

Program Focus Directors Level Perception based on the companies

core competencies

Target Audience Directors

Learning Methodology ILT

High Tech

Page 24: NGG Automotive Portfolio

NGG Management & Learning Solutions

Participant GuideTraining Presentation

Program Focus Competency Based Leadership Development Program

Target Audience Managers of Managers

Learning Methodology ILT

High Tech

Page 25: NGG Automotive Portfolio

NGG Management & Learning Solutions

Training Brochure for ASTD

Program Focus Customer relationship management skills, up sale and

cross sale skills, through brand values

Target Audience Service Representatives

Learning Methodology ILT

Communications