nhbs environment bookstore at the 33rd iamslic conference, sarasota anneli meeder, nhbs, totnes,...
TRANSCRIPT
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NHBS Environment Bookstore at the 33rd IAMSLIC Conference, Sarasota
Anneli Meeder, NHBS, Totnes, United Kingdom
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10/09/07 NHBS Environment Bookstore 2
Once a librarian…
• Library Science Degree, Germany
• Small Special Libraries 1996-2005
• Bamfield Marine Station 1998/99
• Triton Environmental Consultants 2002-05
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10/09/07 NHBS Environment Bookstore 3
Bamfield Marine Station
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10/09/07 NHBS Environment Bookstore 4
… always a librarian
Title Researcher / Cataloguer at NHBS Environment Bookstore since 2005
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10/09/07 NHBS Environment Bookstore 5
NHBS Snapshot
• NHBS = Natural History Book Service
• Founded in 1985 by Bernard Mercer
• Based in Totnes, Devon, UK
• Current staff: 16
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10/09/07 NHBS Environment Bookstore 6
NHBS Snapshot
• Titles in online catalogue: 105.000• Online shop before Amazon.com existed!• Customers worldwide:
– Libraries, Organisations, Individual Customers– Trade Distribution
• Gratis Book Scheme
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10/09/07 NHBS Environment Bookstore 7
Range and Title Information
• Subject areas covered: – Natural History– Environmental Science– Conservation– Sustainable Development
• All languages, all countries, almost all types of publications in print (no journals!).
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10/09/07 NHBS Environment Bookstore 8
Range and Title Information
• About 500 new titles added to the NHBS catalogue each month– Sources: publishers, authors, customers
• New books are announced in the Monthly Catalogue
• Occasional subject catalogues
• Online Catalogue at www.nhbs.com
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10/09/07 NHBS Environment Bookstore 9
Delivery and Returns
• International Delivery
• Secure shipping
• Extra careful packaging
• Flexible returns policy
• Flexible shipping options to save cost and hassle, can be tailored individually
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10/09/07 NHBS Environment Bookstore 10
Discounting and Invoicing
• Library accounts can receive discounts of up to 15% per title
• Library accounts: Invoicing on Account
• Multiple payment methods accepted
• Currencies: Sterling, US$, Euros
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10/09/07 NHBS Environment Bookstore 11
Standing Orders & Series
• Volumes in Monographic Series are catalogued
• We accept standing orders for all monographic series in print
• Firm standing orders / notify standing orders
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10/09/07 NHBS Environment Bookstore 12
Title Research
• We research the availability of any title
• Utilising our good contacts to publishers and suppliers around the world
• Many books come to our attention through customer research requests
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10/09/07 NHBS Environment Bookstore 13
Customer Service
• Dedicated team with 22 years experience• Multi-lingual• Reachable by
– Email– Mail– Phone (we’ll call back)– Fax– In Person
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10/09/07 NHBS Environment Bookstore 14
NHBS staff
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10/09/07 NHBS Environment Bookstore 15
Invitation
• NHBS table in the hotel
• Drop by for a visit if you are in the Totnes area
• [email protected]• customer.services@nh
bs.co.uk