nhs bwd care trust plus health and social care. our team: quality of services residential care...
TRANSCRIPT
![Page 1: NHS BWD Care Trust Plus Health and Social Care. Our team: Quality of services Residential care Supported living Care at home Hospitals Community Health](https://reader033.vdocument.in/reader033/viewer/2022051820/56649e985503460f94b9aef2/html5/thumbnails/1.jpg)
NHS BWD Care Trust Plus
Health and Social Care
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Our team:
Quality of services
•Residential care
•Supported living
•Care at home
•Hospitals
•Community Health Services
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Work with others
• Safeguarding
• Social Worker
• Medicines Management
• Complaints
• Use information to tackle any
quality issues
• CQC
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Our story when a problem was reported in one of our homes…
• Safeguarding alerts
• All the information on the provider brought together
• Meeting with different agencies
• Assessed the risk to residents
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Outcome
• More issues raised
• Medication
• Care plans and records
• Staff matters
• Health and safety
• Action plan
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• Fire and Rescue Service asked to visit
• Pharmacy assessment
• Nursing care
• All residents reviewed
• Talked to families
• Contract notice
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Whilst this was happening people were kept safe
• Care Trust Plus staff visited twice a day at different times
• Emergency Duty Team at other times
• Pharmacists checked medication
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• All residents assessed
• CQC visit
• Home not fit for purpose
• Residents found new placements of their choice some in supported living
• Quality team met some of the residents in new placements
• All are well and happy
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Learning• Asked Adult Safeguarding Board to undertake
Multi-agency review
• Systems need to be better at sharing
• Reviews need to be undertaken