nhs direct and eduserv dreamcore europe presentation
DESCRIPTION
NHS Direct's and Eduserv's Dreamcore Europe 2011 presentation.TRANSCRIPT
![Page 1: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/1.jpg)
#DreamcoreEU
Gaining efficiencies with an interactive symptom
checker
Roger Donald, NHS DirectMichael Edwards, Eduserv
9th June, 2011
Twitter : #DreamcoreEU
![Page 2: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/2.jpg)
Gaining efficiencies with interactive symptom checkers
Roger Donald (@rogerdonald)Associate Director – Multi-ChannelNHS Direct
![Page 3: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/3.jpg)
What does NHS Direct do?
* 2
![Page 4: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/4.jpg)
“We need to think about patients who
choose to access us by looking on the web
first, and then seek phone contact if that is
what they need”
Nick Chapman – NHS Direct CEO
A web first organisation
![Page 5: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/5.jpg)
17,500 NHS Direct members surveyed
New multi channel services
Gathering information
![Page 6: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/6.jpg)
The goals
40 online assessments / symptom checkers
Covering over 200 clinical algorithms
Produced by our Clinical Development Team
Clinically safe
Closely mirrors call centre processes
Dispositions & explanations (Call 999, Go to A&E, Call-back from a nurse)
Distributed via multiple channels
Web, Digital television, Mobile devices,
![Page 7: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/7.jpg)
Patients demand digital services
Symptoms
Call back
Other NHS
ServicesSelf Care
Further triage required
![Page 8: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/8.jpg)
Guiding principles
![Page 9: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/9.jpg)
Principles & Guidelines
Innovate and provide usable services
Maximising benefits to the many rather than minimising risk to the few
Lead in the use of best practice in usability and user centred design.
Interoperable content and services, available for syndication
Become the centre of excellence in digital health information services
Empower patients to manage their own health and the health of their
family supported by our clinicians.
![Page 10: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/10.jpg)
Key requirements to fulfil
Patient self service, where safe to do so
Lower cost per transaction
An engaging trusted user experience for patients
Simple, reliable content management facilities
Digital analytics to show patient demand and use
Syndicated clinical content
![Page 11: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/11.jpg)
12 month stretch delivery plan
Procure
Partner-up with leading experts
Build, migrate and change
Test
Launch
Syndicate the HaSCs
![Page 12: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/12.jpg)
Digital is a major channel - now
![Page 13: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/13.jpg)
Analytics
NHS Direct’s online health and symptom checkers receive
around 20,000 visits a day
Busiest day of the week – Monday
Peak usage – public holidays, health scares
![Page 14: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/14.jpg)
Our awards
![Page 15: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/15.jpg)
2011 onwards - Apps and mobile web services
![Page 16: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/16.jpg)
The major challenges
From phone algorithms to digitally delivered transactions
Ensuring teams understand a patient centered design approach
The H1N1 (Swine Flu) pandemics
Measuring what we do digitally
Project management – the size of the task
![Page 17: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/17.jpg)
SiteCore was chosen because...
It integrates with other Microsoft platforms
Specifically Arezzo a clinical decision support tool from InferMed (Prime
Contractor to NHS Direct)
Easy to implement workflow
It versions our content
Inline editing out the box
An easily accessed web interface
An API to syndicate our services to other organisations
Delivery of content across multiple channels
A proven service used by major organisations
![Page 18: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/18.jpg)
Building the solutionObject mapping and Spark rendering Michael Edwards (@mikeedwards83)
![Page 19: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/19.jpg)
Who is Eduserv?
• 11 years experience providing information services to public sector
• Not-for-profit registered charity with commercial approach
• 1st UK Sitecore Partner • 8 years delivering Sitecore solutions
![Page 20: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/20.jpg)
![Page 21: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/21.jpg)
NEEDS TO BE RESIZED
![Page 22: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/22.jpg)
![Page 23: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/23.jpg)
![Page 24: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/24.jpg)
![Page 25: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/25.jpg)
CDE
![Page 26: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/26.jpg)
CDE
![Page 27: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/27.jpg)
![Page 28: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/28.jpg)
![Page 29: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/29.jpg)
![Page 30: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/30.jpg)
![Page 31: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/31.jpg)
Why?
• Focus on the business problem• Development is much quicker• Removes boiler plate/mapping code• Unit testing
![Page 32: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/32.jpg)
Adding a Rendering Engine
![Page 33: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/33.jpg)
XSLT
![Page 35: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/35.jpg)
• Html dominates flow• Less clutter• Works directly with the
object model• Compiled rather than parsed • No view state• Quicker than Web Forms
![Page 36: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/36.jpg)
![Page 37: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/37.jpg)
Template...
![Page 38: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/38.jpg)
Code...
![Page 39: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/39.jpg)
Config…
![Page 40: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/40.jpg)
Why?
• Spark works how we want to work• Spark has less friction than XSLT or
Web Forms• Speed, less time spent solving
syntax problems• Use an engine makes the solution
easier
![Page 41: NHS Direct and Eduserv Dreamcore Europe Presentation](https://reader033.vdocument.in/reader033/viewer/2022051816/54626d9baf795988228b71a6/html5/thumbnails/41.jpg)
Demonstration..