nhs infrastructure maturity model workshop capabilities loose out to “my favourite project” •...
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NHS Infrastructure Maturity Model BCS/ASSIST Presentation
Andy Savvides
http://nww.connectingforhealth.nhs.uk/pspg/
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The Challenges - Sound Familiar?
How do I compare with other Trusts?
No IT strategy or roadmap so we
just react to demands on our IT infrastructure as best we can
What IT Infrastructure
initiatives should I invest in next?
I have some budget we need to
spend this year!
We are locked in to old software that we cannot
upgrade
Not enough time to plan ahead,
too many projects!
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Infrastructure Challenges Summary
•
Too many IM&T Managers rely on just gut feel when setting investment priorities
•
Infrastructure is mostly “invisible”
which makes it difficult to understand its value as an enabler•
Hard to justify
and prioritise investment
•
Difficult to measure return on investment•
Often not viewed in a strategic context
•
We are undervaluing
our own intellectual property •
Lack of visibility and focus -
NHS is not getting the full value of
some excellent local infrastructure work•
Nationally we don’t share knowledge, patterns and practices which means we re-invent the wheel and the NHS pays twice
•
Lack of strategy aligned infrastructure roadmaps means that many essential capabilities loose out to “my favourite project”
•
Some suppliers
don’t create infrastructure solutions that the NHS want, actually need
or are ready for
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NHS Infrastructure - a day in the life
Product Guidance from Vendors
GPG from NHS CFH
Constant Pressure to Deliver Local Projects (Many re-inventing the wheel)
Legacy Systems & Components Tacit KnowledgeEmerging
Technology
Methodologies & Frameworks
Increasing need for accountability
Increasing IT complexity
Increasing need for business & process alignment
Growing IT security attack surface
Increasing demands to manage TCO & show
ROI
Greater choice &
awareness m
eans the business dem
ands a better service
Constant Change
Greater expectations of what IT can deliver
IT Infrastructure Standards, Models & Best Practice
CUI Guidance Enterprise Wide AgreementsIG Toolkit
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Keep an Eye on the Bigger Picture?
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Create a Path to Increased Maturity
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NIMM Key Features
•
Intuitive
and easy to use IT management tool, developed in “plain English”
by the NHS for the NHS
•
Can be used in either Descriptive
and/or Prescriptive modes
•
Provides the big picture -
knowledge driven self assessment approach, calibrated
for the NHS
•
Technology & vendor independent, focus is on capabilities, standards and NHS needs
•
Holistic approach covering both the technology
and management
aspects of IT Infrastructure
•
Available to suppliers to help NHS become smart(er) buyers
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NIMM “Scope” for Guidance
Management “Scope” of Infrastructure
Technology “Scope” of Infrastructure
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NIMM Benchmarking using KPIs
What factors are critical for a specific capability to be successfully exploited? What do you have to get right?
Credible, measurable & relevant metrics to measure achievement
Capability body of knowledge
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Infrastructure Maturity Level Summary Not Drawn to Scale
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Infrastructure Maturity Tipping Point
Standards Adoption
Operational Efficiency & ROI
Innovation & Service
Transformation
Service Monitoring & Control
NIMM Maturity Benchmarks
Reduce Errors
Reduce Errors Reduce TCOReduce TCO Enable
Transformation Enable
TransformationManage What We
Have Manage What We
Have*
* Examples Triggers for Change
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TCO & ROI Mapped
Infrastructure TCO
Infrastructure ROI
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When will the NIMM be Finished?
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NIMM Applications
Key Capabilities Self Assessment Tool
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Overview of Tool
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Infrastructure Key Capability List
Common Applications & ServicesElectronic MessagingCalendaring & SchedulingUnified Communications Collaboration Knowledge Management Remote User Access Electronic Software Distribution Enterprise Content Management Enterprise Search File & Print ServicesOperating SystemsPC Operating System StandardisationOperating System Configuration MgmtPC Application VirtualisationOperating System VirtualisationServer Provisioning
Infrastructure Hardware PlatformsServer Consolidation Server Virtualisation Storage Virtualisation Data Storage Management Power & Cooling Infrastructure Hardware Configuration Mgmt
Network Devices & ServicesWireless LAN Fixed LAN Network Cabling LAN Configuration Mgmt Network Service Security
IT Security & Information GovernanceLAN Security Policies WAN & Remote Access Security Policies Directory Services Single Sign On Identity Management Data Security End Point Security Antivirus & Malware Protection
Infrastructure Patterns & PracticesChange Management Configuration Management Release Management Knowledge Management Problem Management Incident Management Service Desk Capacity Management Service Monitoring End User Provisioning Software Asset Management Patch Management Testing
End User DevicesDevice Configuration MgmtDevice Asset ManagementDevice Data SecurityDevice Asset SecurityPC Provisioning & Migration
Infrastructure GovernanceIT Infrastructure GovernanceIT Infrastructure Strategy & PlanningCollaboration & KM StrategyIT Project/Programme ManagementProduct/Service Catalogue InfrastructureArchitecture IT Service Continuity
Business AlignmentStakeholder Management Business/Infrastructure Risk ManagementIT/Business Strategy Alignment
ProcurementSupplier Management SLA Management Procurement Process Effectiveness
People & SkillsIT staff career pathways and development IT Staff Performance Management End User Training IT workforce development and planning IT staff attraction, motivation and retention
Value ManagementTCO Management ROI Management Benefits Realisation
Principles, Standards, Procedures & GuidelinesInfrastructure PrinciplesInfrastructure Standards Infrastructure ProceduresInfrastructure Guidelines Green IT
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NIMM Capability Balanced Scorecard
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NIMM BSC Worked Example
Balanced
Scorecard
Perspective
Question Created to Help
Score this CapabilityScoring Commentary Self
Assessed
NIMM Score
Process Perspective
How well do we monitor & control the changes to our PC & Server Operating System environment?
Do we have standard and document procedures?
Are these rigorously adhered to and are our processes integrated with across other service management functions?
N-1 policy exists for the support of the server and PC environment. Establishment of new baseline is through the testing and evaluation of new COT products. OS Configuration Management Processes manually
feed into central IT Change and Release Management processes
Operating System Configuration Management
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Maturity Being Managed
My Favourite Project IT Driven Project
Maturity is Not Coordinated
Maturity not Being Managed
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Starting to Align Initiatives
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Feedback? Questions? Ideas?
http://nww.connectingforhealth.nhs.uk/pspg/