nhs vlee opps 16pp feb2013 laed la 1 27/02/2013 … vol opps march2013.pdf · visitors •...

NHS Volunteer OPPS 16PP FEB2013 unplanned_Layout 1 27/02/2013 16:04

36. Daycase Chemotherapy Unit

Support/Welcomer

The Daycase Chemotherapy Unit is a newly refurbishedtreatment area that is open Monday - Friday 9am until7pm, with patients coming in for treatment throughoutthe day.

Personal Characteristics/Personal Specification• Reliable• Enthusiastic• Empathic, willing and sensitive• Good communication skills• Able to work as part of a team and autonomously• Interest in Oncology

The role includes:• Providing lunches and drinks for patients receiving treatment on the unit• Helping the staff to keep the unit tidy• Stocking up• Running of errands• Welcome patients to the unit• Sitting with patients

What we can offer:• Induction with the housekeepers and support workers

Site: Weston Park Hospital

Activities Support Volunteer Location: Northern General Hospital

Volunteers are required to help with being involved in patientactivities on a variety of wards. Some patients have extendedstays in hospital and we would like volunteers to spend timewith patients, playing games, reading the newspaper or justto chat.

Personal Characteristics/Person Specification• Reliable

• Flexible approach to assist with activities for patients aimed at giving stimulation

• Good friendly manner and sense of humour

• Must be willing to take part in ward activities/games alongside the regular staff

• Good communication skills

• Outgoing and flexible.

The volunteer role involves:• Short ward based activities to stimulate patients, supervised by regular team

• Short periods of relaxation - taking patients outdoors for a walk within the hospital grounds under the supervision of the staff

• Reading to patients and talking to patients who do not have visitors

• Completing Friends and Family Test cards with patients.

What we can offer:• To join an established team of staff who are motivated in adding to our patient’s hospital experience by becoming involved in patients activities.

Volunteers are required any day during the week.

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Support/Welcomer






Nutrition Assistant VolunteerLocation: Northern General Hospital & Royal Hallamshire Hospital

The Nutrition Assistant role requires a person with a keeninterest in nursing or health care. You will contribute to theencouragement of good nutrition and hydration and somaintaining the patient’s health and wellbeing.

Please note: This role includes training in the theory and practice offeeding patients. A one year’s commitment is required.

Personal Characteristics/Person Specification• Good verbal communication skills• Ability to use own initiative• Reliable• Understanding of confidentiality• Patient• Enthusiastic• Caring• Friendly.

The volunteer role involves:• Assisting in the feeding of patients• Assisting patients with drinks• Conversation with patients• Preparing patient and area for mealtimes (eg cleaning patient’s hands and tables)• Assisting nursing and hotel support staff to serve meals• Cleaning and tidying patient locker tops/beds, tables• Topping up water jugs between domestic rounds• Helping patients complete menu cards.

What we can offer:• Local induction to include a tour of the unit, location and layout of wards• The opportunity to obtain an understanding of the work of the many allied health professionals within the area• Allocation of a ward and introduction to staff within the area.Volunteers are required Monday to Sunday 11.30am until 2.30pm

or 4.30pm until 7.30pm.

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Patient Feedback VolunteersLocation: All hospital sites

The Sheffield Teaching Hospitals NHS Foundation Trust collectson the spot feedback from patients using hand-held digitaldevices and paper based questionnaires.

Volunteers are required to help in assisting with capturingpatients views whilst on wards or clinics within the hospital.The feedback received is used to help improve services andpatient care.

Personal Characteristics/Person Specification• Excellent communication skills, both written and oral

• Friendly, approachable manner

• Able to use own initiative, reliable, confident

• Understands confidentiality

• Enthusiastic and confident.

The volunteer role involves:• Talking to patients about their experience in hospital

• Completing patient questionnaires on a variety of wards and clinic areas

• Collecting Friends & Family test cards

• Communicating with patients and staff.

What we can offer:• Hand-held monitor training

• A chance to meet a variety of patients and staff

• An opportunity to see wards and clinics

• Update meetings to receive information on the survey results and meet other volunteers.

Volunteers are required Monday to Friday 9am until 12 noonor 2pm to 5pm and weekends 10.30am until 1.30pm.

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Accident & Emergency Support Volunteer Location: Northern General Hospital

Accident & Emergency is a very busy area, which treats a highvolume of patients with both major and minor conditions. The A& E at the Northern General Hospital sees adult patients only, withannual attendance of approximately 93,000.

Personal Characteristics/Person Specification• An understanding and appreciation of the need for confidentiality at all times• Have good verbal communication skills to engage patients and relatives with differing levels of comprehension• Ability to work as part of a multi-disciplinary team• Ability to liaise with and work under the direction of the nurse co-ordinator at all times• The ability to be non-judgemental and treat all people with dignity and respect

The volunteer role involves:• Liaise with nursing staff and housekeeping staff in each clinical zone as to which patients can be offered food and drink• Collect sandwiches from the catering department as required• Provide general support and companionship for patients and relatives• Provide directions for patients and relatives from/to X ray and around the department in general• Collect prescriptions from pharmacy as directed by the nurse co-ordinator• Assist in keeping waiting area clean and tidy.

What we can offer:• Local induction to the A & E Department and orientation to the layout. Opportunity to develop communication skills in a dynamic health care setting. Insight into the many occupations and roles important to providing emergency care.

Volunteers are required any day during the week. Early shift between 7am and 3pm or late shift 1pm until 9pm.

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Discharge Lounge Support Volunteer Location: Northern General Hospital

The Discharge Lounge provides an area for patients waitingfor medication and/or transport home. The unit has 17 chairsand up to 6 beds for patients.


• Enthusiastic, and well presented


• Outgoing, helpful, cheerful and chatty

The volunteer role involves:• Making all patients welcome

• Offering a drink on arrival

• Distributing sandwiches and drinks at lunchtime

• Collecting forgotten items from wards

• Escorting patients to onward transport

• Chatting to patients, and giving out reading materials

• Reporting to staff on the above

• Reminding patients to complete Friends and Family test cards.

What we can offer:• A welcoming service to all patients coming in to the lounge

• To aid the lounge staff in ensuring that the lounge patients have someone to chat to and they are not ignored when the lounge is busy and staff are collecting patients.

Volunteers are required between 10am and 3pm, Monday to Friday

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Smoking Cessation Volunteer Location: Sheffield Teaching Hospitals Foundation NHS Trust

This new role requires enthusiastic volunteers to offer supportand promotion to patients and their families within Inpatientwards and outpatient clinics throughout the Trust.

Previous experience of stopping smoking would be desirable.

Personal Characteristics/Person Specification• Passionate about improving health for patients

• Previous experience of stopping smoking would be desirable

• Ability to manage own time

• Confidence in approaching patients


• Ability to raise concerns with staff

• Reliable and flexible.

The volunteer role involves:• Provide a supportive and friendly relationship to patients and families

• Explain their own experiences of smoking cessation

• Establish the motivation of patients (using a scoring card) to assess how ready they are to stop smoking

• Offer promotional written material around the facts/risks of smoking

• Provide written information for patients on how to self refer

• Record the number of patients seen and motivational score.

What we can offer:• The opportunity to support patients through informal communication and conversation

• Provide basic training around the facts and risks of smoking

• The opportunity to experience an NHS environment.

Volunteers are required between 10am and 3pm, Monday to Friday.

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Support/Welcomer






Radiotherapy Patient Support VolunteerLocation: Weston Park Hospital

Radiotherapy is the treatment of people with cancer usingionising radiation (x-rays). Most of the patients are outpatientsand the majority are able to care for themselves and areindependent. We have about 300 patients a day that willattend the department for treatment and most attend eachday. It is a large department occupying a significantproportion of the lower ground floor.


• Flexible approach

• Friendly manner and can put people at ease


• Dedicated.

The volunteer role involves:• Chat to patients who are waiting for treatment, particularly those who are elderly and attend without an escort

• Provide drinks if required

• General help on reception receiving patients

• Escort patients to treatment machines

• To provide general help and support to patients such as chatting to them when they arrive at reception.

What we can offer:• The opportunity to be part of a multidisciplinary team

• The opportunity to learn about the radiotherapy treatment process.

Volunteers are required Monday to Fridayanytime between 9.30 and 4.30pm.

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Support/Welcomer






Aqua Natal Support Volunteer Location: King Edward VII Swimming Pool, Clarkehouse Road,

(Royal Hallamshire Hospital Site)

Aqua natal is an exercise session in the swimming pool. It is

available to pregnant women, as well as to women who have

had babies recently.

• The sessions are run every Friday throughout the year (with the

exception of Easter and Christmas) at 1:15-2pm.

• The venue is King Edward VII pool on Clarkehouse Road,

Sheffield S10 2LB.

Women who have given birth bring their babies with them. Themothers get in the pool to exercise but the babies stay on the sideof the pool where the mothers can see them. The babies areultimately the responsibility of their mothers.

Between 12-20 babies attend Aqua natal each week.

Personal Characteristics/Person Specification• Reliable • Patient• Enthusiastic • Mature attitude• Well presented • Good communication skills.

The volunteer role involves:• Keep an eye on the babies with minimal interruption

• Pick up a baby if crying a lot and cannot be settled

• Following safe procedures for handling babies

• Following infection control procedures after handling individual babies.

What we can offer:• Local Induction.

Volunteers required Friday between 12.30pm and 2.30pm.

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Obsteric Ward Welcomer/Support VolunteerLocation: Jessop Wing

We have 4 Obstetric in-patient wards at Jessop Wing whichinclude Concord, Rivelin, Whirlow and Norfolk, caring for Antenatal and Post natal women.

Personal Characteristics/Person Specification

• Polite and able to communicate well

• Smart and punctual

• Experience of dealing with the public a bonus

• Reliable and dedicated

• Flexible manner

• Able to use initiative.

The volunteer role involves:• Meeting and greeting patients and visitors

• Making refreshments

• Telephone answering (maintaining confidentiality)

• General errands

• Assisting midwives, support workers, housekeepers and the wider team in non-clinical duties.

What we can offer:• Experience in meeting the public

• Experience in a health care setting in a safe and supportive environment

• Team working with the labour ward staff and associated wider multidisciplinary team.

Volunteers required any day during the week.

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Support/Welcomer






Hearing Aid Support VolunteerLocation: Community based

Sheffield offers a specialist service for adults with hearing lossand learning disabilities which is a specialism within the largerAdult Audiology Service.

Adult Audiology Service is looking for dedicated volunteers toprovide information to individuals or groups on how to use ahearing aid. An interest in audiology would be beneficial. Therole will involve visiting venues within the community.

Personal Characteristics/Person Specification• Patience• Good communication skills• The ability to work with a wide range of people• Friendly• Dedicated and reliable• Well Presented.

The volunteer role involves:• Going to the client's place of residence and providing information to the client and care team, on how to use a hearing aid

• To learn basic information about a range of hearing aids

• Present information to adults with learning disabilities and their carers. This could be a one-to-one session, or in a small group setting.

What we can offer:

• The role provides basic training in hearing aids, and the

opportunity to work with a varied group of people.

Volunteers required between Monday to Friday.

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Community Midwife Support Volunteer Location: Sheffield Children’s Centres

The Children’s Centres and community venues used bycommunity midwives are varied and different to suit the needsof their community. Midwives work in these centres to helpfamilies to access care in a child friendly environment whereother services are easily signposted, including nursery provision.

Personal Characteristics/Person Specification• Friendly, welcoming and sensitive to the family’s needs• Well presented• Mature and patient• Reliable and dedicated.

The volunteer role involves:• Setting up clinic spaces with the clinic midwifes• Putting equipment away at the end of clinic sessions• Meeting and greeting pregnant women and their families• Welcoming families to the clinic and escorting them to the waiting area• Assisting families in registration at clinic• Signposting to facilities• Assisting in maintenance of child and baby safe equipment• Maintaining confidentiality.

What we can offer:• Experience of working with a community midwifery team• A unique view of the work of Children’s Centres• An understanding of the work of the multi-disciplinary team• An understanding of the normal care pathway undertaken by pregnant women in a community setting• A basic understanding of referral pathways when women deviate from the normal care pathway.

Volunteers are required Tuesday to Friday.

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Support/Welcomer






CACTI VolunteerLocation: Community based

The Adult Speech & Language Therapy (SLT) Service in Sheffield offerpeople with acquired speech/ language difficulties following a stroke theability to continue to practice speech therapy exercises at home on acomputer. After people have had regular therapy with a speech andlanguage therapist they can continue to practice improving theircommunication skills by practising exercises at home on a computer.Volunteers are needed to visit them in their own homes once a week tosupport them using the computer exercises.

Personal Characteristics/Person Specification• Good communication and listening skills• Open and non-judgemental• Ability to learn new skills and follow advice from SLT about the most appropriate communication strategies• Ability to use own initiative• Ability to adhere to confidentiality policy• Basic computer skills (switching on and opening program on a PC, use of e-mail)• Good spoken English.

The volunteer role includes:• Supporting the person you visit to practice computer exercises set up by a speech and language therapist, to help improve their ability to communicate• A commitment to visiting regularly once a week for 6 months• Completion of regular weekly feedback sheet for Scheme Co-ordinator re: successes/concerns etc; the form is returned by post or email

What we can offer:• Opportunities for conversations that can be both enjoyable and challenging• Training before the volunteer placement starts• Training is also provided on how to use the computer programs and how to assist a person with communication difficulties to use them• Regular contact with Scheme Co-ordinator• Valuable experience for those who are applying for SLT Assistant roles or who are thinking of training as SLTs• Travel expenses.

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Conversation Partner Scheme VolunteerLocation: Community based

The Conversation Partner Scheme is operated by the Adult Speech &Language Therapy (SLT) Service in Sheffield for people with acquiredspeech/language difficulties following a stroke. Each person has adifferent set of speech and language difficulties; these can includeslurred speech which is hard to understand, comprehension problems,and expressive difficulties. People with acquired speech and languagedifficulties are visited in their own homes once/week for support withtheir communication, accessing opportunities for conversation andsocial inclusion.

Personal Characteristics/Person Specification• Reliable • Mature attitude• Enthusiastic and well presented • Patient• Good communication skills • Understanding of confidentiality.

The volunteer role includes:• Providing the person you visit with opportunities for enjoyable conversations• A commitment to visiting regularly once a week for 6 months• Some preparation before visits, for example, to gather appropriate materials - this may include finding books/magazines/brochures etc. which reflect patient’s own interests, accessing old photos of Sheffield or patient’s ownsignificant places, accessing catalogues, internet research• Completion of regular weekly feedback sheet for Scheme Coordinator re: successes/concerns etc; the form is returned by post or email.

What we can offer:• Opportunities for conversations that can be both enjoyable and challenging• Training before volunteer role commences• Regular contact with Scheme Co-ordinator• Regular bi-monthly support group meetings for volunteers to exchange ideas and give/receive support• Valuable experience for those who are applying for SLT assistant roles or who are thinking of training as SLTs• Travel expenses.

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Your CharitySheffield Hospitals Charityis the official NHS charityfor the Sheffield TeachingHospitals NHS FoundationTrust (STH). With the helpof our supporters, SheffieldHospitals Charity raisesfunds to improve the care and treatment of thousands of local patients being treatedfor almost every type of condition at the STH.

As a volunteer in the STH you will see first-hand the difference the Charity makes. Infact, you’re already benefiting from our support as the Charity provides annualgrants to the Volunteer Services Team. This funding helps them to manage thewonderful teams of volunteers who provide that vital “something extra” throughtheir dedication to the hospitals and their patients.

Our funds have helped patients in many different ways including:

• A specialist nurse at the Cardiothoracic Centre, in the Chesterman Wing of the Northern General Hospital, to help save lives by detecting and treating serious inherited cardiac conditions.

• The library at Weston Park Hospital that provides patients with the opportunity to borrow books, newspapers, magazines, DVDs and CDs. A trolley service is also provided for patients who do not feel well enough to visit the library.

• A twin cot with heated mattress for premature twin babies being treated in the Special Care Baby Unit at the Jessop Wing Hospital, enabling twins to be nursed together. This helps them to bond and supports their development in the long-term.

• The creation of an en-suite bedroom in the Haematology Department at the Royal Hallamshire Hospital, so partners and family members can stay overnight with leukaemia and other blood disorder patients.

Local supporters celebrating the end of their sponsored walk


How you can make a differenceAs a volunteer at the STH you are already making life better for patients, but there are manyother ways you can help to make a difference with Sheffield Hospitals Charity.

You could join a fundraising event for us, like running in the Sheffield Half Marathon, or organiseyour own, such as a family fun day or a sponsored walk. You could make a single donation viaour website or help us to plan for the future with security and confidence by making a regulardonation, which you can do by contacting our Fundraising Team (see below for details).

If you have a particular hospital, ward or clinical area that you’d like to direct your gift orfundraising efforts towards, just let us know and we’ll make sure it goes to the right place.

Spread the wordMake more people aware of our work by letting patients and their families know about us andwhat they can do to help. Follow us on social networking sites like Facebook and Twitter, whereyou can share our posts and encourage our other supporters, so your friends and family can seewhat we do for patients in Sheffield.

Can you volunteer a little more of your time?The STH are made up of five hospitals in different sites across Sheffield. As a result the Charitystruggles for the time and resources to keep our literature within the hospitals stocked and up-to-date and our collection tins maintained and regularly emptied. As a volunteer already on site,you are in a perfect position to help us if you have the time.

If you can spare an hour or so whilst you’re volunteering at one of our hospitals and can help uswith the stocking of Charity literature or the emptying of collection tins, we’d be very grateful ifyou could get in touch with us (see details below).

Contact usFor more information on any method of support, please contact theFundraising Team by calling 0114 271 1351, emailing [email protected] visit our website sheffieldhospitalscharity.org.uk



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The Sheffield Teaching Hospital Leagueof Friends is a registered charityestablished in 1969.

Dedicated volunteers devote their timeto raising money for additional services,facilities and equipment for the benefitof patients, visitors and staff.

The League of Friends hasprovided in the last year:• A Courtesy Bus for the Northern General Hospital

• Furniture for a flat in the Spinal Injuries Unit at the Northern General Hospital. The flat is available for relatives who need to stay overnight or longer term

• Furniture for a day room on Ward Firth 8 at the Northern General Hospital

• Christmas meal menus for patients at the Northern General Hospital and Royal Hallamshire Hospital.

For more information on how tovolunteer, make a donation orbecome a member please contact:

The Voluntary Services TeamTelephone: 0114 2715735 or 0114 2266045Email: [email protected]

Join us and makea difference


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