ni kadek mila iswari

Click here to load reader

Post on 23-Jan-2018

123 views

Category:

Documents

1 download

Embed Size (px)

TRANSCRIPT

  1. 1. IndustrialOrientationReport Module: Resources Writtenby: NiKadekMilaIswari(485969) StendenUniversityBali-InternationalHospitalityManagement Bali,Indonesia SubmittedinPartialFulfillment fortheRequirementsoftheDegreeProgramBachelor ofInternationalHotelManagement Date:Friday,15th January2016
  2. 2. IndustrialOrientationReport Resources 1 DeclarationForm Iherebydeclarethat: 1. Thisworkiswrittenbyme 2. Thisworkhasnotbeenusedinanywaybefore 3. Theworkofwhichthisisdonewhollybyme 4. Allverbatimextractshavebeendistinguishedbyquotationmarksandtheresources ofourinformationhavebeenspecificallyacknowledge Bali,15th ofJanuary2016
  3. 3. IndustrialOrientationReport Resources 2 ExecutiveSummary HospitalityIndustryisoneoftheindustriesthatrelatedtothetourismarea.Therearemany aspects,whichneedtobeknownbypeoplebeforeenteringthisindustry. Regarding the last point, the purposes of this Industrial Orientation report are to analyzeandevaluatethreeaspectsinthehospitalityindustrysuchaslaw,humanresources andtheinterculturalmanagementofthecompany.Inaddition,alloftheinformationofthe report are based on the combination of the knowledge that has already given by the companyandbasedonthebookandthelecturesofStendenUniversityBali. As a result, it can be concluded that there are so many aspects involve in the hospitalityindustry.Therefore,itisveryimportantforknowingthoseaspectsbeforewantto enterthisindustry.Together,alloftheaspectsneedtocollaborateinagoodproportionin ordertoofferagoodproductandanexcellentservicetothecustomers. Keywords:Law,humanresourcesmanagement,multiculturalteams,sustainability,diversity, emotionalintelligence,cultureintelligence,marketingmix.
  4. 4. IndustrialOrientationReport Resources 3 Preface IwouldliketoextendmygratitudetoMr.BarryandMs.Ernafortheirsupportandguidance inthewritingprocessofthisreportinordertofinishitontime. There are 4 main parts that are going to be explained, which are the company analysis, the human resources management, the management of the company and the personalmanagement. ThemakingprocessofIndustrialOrientationreportwasstartingfromthestudents whoneedtoworkminimum40hoursinoneofthehospitalityindustryinBali.Theobjective ofthese40hoursandthereportisstudentcandemonstrateandanalyzesomeaspectsin the company such as human resources management, law and intercultural management. Those three aspects will be discussed theoretically based on the knowledge that the studentsalreadyhavefromthelectures. Denpasar,Bali January,2016
  5. 5. IndustrialOrientationReport Resources 4 TableofContents ExecutiveSummary...........................................................................................................2 Introduction......................................................................................................................5 CompanyAnalysis..............................................................................................................6 Visionandmission....................................................................................................................6 Concept.....................................................................................................................................6 Organizationalstructure...........................................................................................................7 Legalform.................................................................................................................................8 Written/unwrittenrules............................................................................................................8 Diversitydescription.................................................................................................................9 Companyculture.......................................................................................................................9 Technologicalaudit.................................................................................................................10 Environment/sustainability....................................................................................................10 HumanResourceManagement(HRM).............................................................................12 Workforceplanning................................................................................................................12 Recruitmentandselection......................................................................................................12 Payandbenefits......................................................................................................................12 Performanceappraisal............................................................................................................13 CollectiveLabourAgreement(CLA)........................................................................................13 OccupationalSafetyandHealthAdministration(OSHA)........................................................13 Management..........................................................................Error!Bookmarknotdefined. MySupervisor............................................................................Error!Bookmarknotdefined. ManagingDiversity....................................................................Error!Bookmarknotdefined. PersonalManagement.....................................................................................................15 Motivation...............................................................................................................................15 Performanceappraisal............................................................................................................15 Personalnote..........................................................................................................................17 Conclusion..............................................................................Error!Bookmarknotdefined. References.......................................................................................................................19 Appendices......................................................................................................................20 AssessmentForm....................................................................................................................20 Form1.....................................................................................................................................22 Form2.....................................................................................................................................23 Form3.....................................................................................................................................25 AdditionalPicture....................................................................................................................27
  6. 6. IndustrialOrientationReport Resources 5 Introduction Collecting the Industrial Orientation Report is mandatory for the first year students of Stenden University Bali who are required to work in one of the companies within the hospitalityindustryforaminimumof40hours.Thepurposeofthisreportistoenablethe studentstoanalyzeandevaluatethreeaspectsthatarerelatedtothehospitalityindustry such as law, human resource and the intercultural management of the company. Additionally,themotivationofeachemployeeandmanagerwouldbeanalyzedbasedonthe motivationaltheories. Firstly, working at BOW restaurant within its Marketing and Food and Beverage (F&B)departmentswerechosentofulfillthe40hoursrequirement.Themainreasonsfor choosingtheMarketingdepartmentweretolearnmoreaboutmarketingstrategiessuchas increasing brand awareness. Moreover, the knowledge that can be gained from the waitressingwastobeabletohandleanythingthatisrelatedwiththecustomersinadirect waysuchashandlingcomplaints. Afterknowingthedepartments,theschedulewasarrangedbyMr.Jan,theownerof BOWrestaurant,whoisresponsibleforthemarketingandhumanresourcedepartmentsof the restaurant. The supervision and feedback on the students performance were also providedbyhim.
  7. 7. IndustrialOrientationReport Resources 6 CompanyAnalysis Visionandmission Basedontheobservation,itcanbesaidthatBOWrestaurantdoesnothaveanofficialvision andmissionthatareestablishedwell,whichmightbecausedbyaviewthatthesearenot necessary for a small business. It could be seen by the owners spontaneous reaction to createavisiononthespotwhenhewasaskedaboutthistopic. ThevisionofBOWrestaurantisBecomingacompanythatservesagoodqualityof foodandgiveanexcellentserviceinordertomakethecustomershappy.Itcanbeseen thatBOWrestaurantputscustomersatisfactionatthemaingoalsofthebusiness.Thisvision isimplementedineverypartofthebusiness,whichcanbeseeninagoodqualityproducts theyofferaswellastheexcellentservicesprovidedbytheemployees.Additionally,BOWs vision is also implemented through the marketing mix of the company, such as product, promotion,places,price,people,andprocesses Unfortunately,BOWrestaurantdoesnothaveaconcretemissiontorealizeitsvision. Concept BOWislocatedonBatubeligStreetnumber11,NorthKutaanditiscategorizedasasmall business since it only has 20 employees. Next, BOWs word refers to Best of World, RainBOWandBOWtiful.Firstly,BOWwantstoprovideandservethecustomerwiththebest qualityoftheproductandtheservices.Secondly,theywanttomakecustomersdaycolorful likerainBOWbyensuringagoodexperienceattherestaurant.Lastly,theyarewishingthe customerstohaveaBOWtifultimeattherestaurant. ThemarketingmixthatcanbeanalyzedinBOWwastheproduct,prices,place,promotion, andpeople.Firstfortheproduct,BOWisofferingauniquefoodwithathemeofAsianfood. Additionally, BOWs bar provides alcoholic and non-alcoholic beverages. Moreover, every Thursday night, BOW hosts a movie night and every Sunday night it hosts a music night. Next,t