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NICE
Advanced Process
Automation
The Art Of Possibility
Enabling process execution with
Robotic Flawlessness and Human
Empathy
AUTOMATION FOR THE PEOPLE
NICE Process Automation Vision
“MAKE IT EFFORTLESS”
“MAKE IT RELEVANT”“SOLVE IT
NOW”“KNOW MY
STORY”
Little visibility Growing interaction complexity
Limited proactive initiatives
Service rarely contextual and
personal
CHALLENGETHE
Compliance & Regulations
What is Process Automation?
A capability that allows you to perform complex rule based work, by interacting with any software application or website in the same way a human would.
A Unique Combination of Both Attended & Unattended
‘Attended’ Desktop Automation
‘Unattended’ Robotic Automation
• No human intervention
• High volume, low value processes
• Quality, predictability, scalability & speed
• Customer & employee satisfaction
• Agent-assist with guidance callouts & automation flows
• Decision support
• Triggers unattended flows
• Adds human supervision to automated processes
Collaboration
5
Meet NEVA – NICE Employee Virtual Attendant
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NEVA is every employee’s personal
assistant
She helps with systems, processes and
policies
Triggered manually by the employee,
automatically by screen events, or by
voice/chat bot
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Product
Demonstration
NEVA
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NEVA Boosts Efficiency, Compliance Adherence and Sales
▪ Provides quick links to data,
systems and actions
▪ Analyzes data & performs calculations
▪ Automates routine employee activities
▪ Prompts employees with disclaimers
▪ Ensures that compliance-related
tasks are completed
▪ Collects business data for
compliance assurance
▪ Displays relevant sales offers
drawn from NBO engines
▪ Prompts employees with
the perfect sales script
▪ Automates order execution
• Employee onboarding
• Service consistency• Immediate alignment to new policies
• Easy Distribution of new messaging
• Increases service-to-sales success
• Improves customer retention
ACHIEVE EFFICIENCY ENSURE COMPLIANCE BOOST SALES
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Process Automation Benefits
ROI in 3-6 months
Efficient Fast Flawless
10 Robots will do the work of
100 people
Robots handle tasks 4-5 times
faster than people
Robots deliver
results with 100%
accuracy
Reduce Cost
Reduce Workload
Eliminate Errors
24x7
Robots work nights, weekends and don’t
take breaks
Increase Throughput
Focus
Let employees
focus on the value-
add activities
Increase Employee Engagement
Integration Layer
Design Environment
Business Data Collection
ReportsDecisioningEngine
Advanced Process Automation Solutions
Virtual Workforce
Real-Time Digital
Assistant
Desktop
Automation
Robotic
Automation
Cognitive Services
Intelligent Automation for Complex Processes
Cognitive Automation
Un AttendedAttended
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Insights for Greater Process
Efficiencies
Desktop Analytics
One Enterprise Grade Automation Platform- Cloud/On Premise
‘THE’ Question Enterprises ask
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Where do I start?
why automation projects fail
is for choosing the wrong
process to automate
#1 reason
1
2
Product
Demonstration
Automation
Finder
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NICE Automation Finder Spots Automation Opportunities
Automation Finder is the most
effective way to identify
automation opportunities
It identifies processes with biggest ROI
based on a number of parameters,
including:
• Frequency
• Process Handle time
• Type of manual actions
Discovery
Implement
Monitor
Start Your Automation Transformation Today
NICE Robotic
Automation
Part of a Broader Solutions Portfolio
Market Leading Automation Provider
Innovative AI and ML capabilities
Unique Attended & Unattended offering
Largest, most experienced & established player
Enterprise Grade Solution
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Leverage it
in a POC!
Available today!
Q&A – Next Steps
