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Avaya 3001

Avaya IP Office Configuration and Maintenance Exam

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Exam A

QUESTION 1A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrievevoicemail messages and are not using Microsoft Exchange as the message store. Which protocol must beconfigured in Microsoft Outlook to access their messages?

A. POP3B. IMAPC. HTTPD. MAPI

Correct Answer: BSection: (none)Explanation

Explanation/Reference:Explanation:

QUESTION 2When testing an implementation, users are attempting to dial out of the system (outbound call) and theyreceive the message "Unobtainable" on the display of their telephones, and the call fails.What is the cause of the problem?

A. The user rights are not defined.B. The upgrade license is not valid in the IP Office.C. The lines on the system are out of service.D. The users have not been assigned a direct dial code.

Correct Answer: CSection: (none)Explanation

Explanation/Reference:Appropriate answer.

QUESTION 3From which application are log files required for escalating issues to Avaya support?

A. Manager ReportB. Customer Call StatusC. System MonitorD. SMDR



QUESTION 4If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A. Debug Manager on DTE portB. System Monitor with default filtersC. System Monitor with ISDN L3 filter options enabledD. SSA Snapshot



QUESTION 5A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The

customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wavfiles, and receive voice mail notifications when a message is left. The customer does not want to install anysoftware in the organization's client PCs.

Which application would satisfy the customer's requirement?


A. Message ManagerB. Voicemail Pro with IMSC. Voicemail Pro with UMSD. Unified MessagingE. Outcalling



QUESTION 6An existing IP Office customer currently has an IP500 with l4 analog trunks, thirty 2420 digital stations and16 fax machines connected to their IP office. They have purchased a 24/30 channel ISDN line from theirprovider to upgrade the trunk capacity of the system.

What must be added to the IP Office to make this work?

A. VCM32B. PRI-UNI Expansion CardC. PRI24/PR130 or PR1-U Expansion CardD. ATM 16 Expansion Module


Explanation/Reference:reliable answer.

QUESTION 7A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the mainsite. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will beused for incoming call flows and user voicemail.

Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered thelatest configuration, data/time of failure, and incoming caller information. What other information should yougather to troubleshoot this issue?

Real 9Avaya 3001 Exam

A. system monitor trace with ISDN data and debug view set to level 5 Information trace and voicemail callflow database

B. system status snapshot and debug view set to level 5 Information trace and voicemail call flow databaseC. system status snapshot and debug view set to level 9 high trace and voicemail call flow databaseD. system monitor trace with ISDN data and debug view set to level 9 high trace and voicemail call flow

database

Correct Answer: DSection: (none)Explanation


QUESTION 8Which two email clients are supported for IP Office IMAP services? (Choose two.)

A. MS OutlookB. Lotus MessagesC. Microsoft Office CommunicatorD. Lotus Notes

Correct Answer: ADSection: (none)Explanation


QUESTION 9A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server.What must be set in the servers so that the recordings move from the voicemail server to the ContactStoreserver?

A. The Workgroup name must be in each server.B. VoiceMail Pro must be part of the domain.C. IP Office must be in a SCN.D. The registry key string containing the name of the share.




QUESTION 10A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A

20-channel SIP trunk on a dedicated 2 MR connection will be used.

The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The customer wants the highest voicequality while keeping Voice Compression Modulo (VCM) resource use at a minimum.

Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?

A. G.711 for the SIP trunk and G.711 for the IP telephonesB. G.711 for the SIP trunk and G.729(a) for the IP telephonesC. G.729(a) for the SIP trunk and G.711 for the IP telephonesD. G.729(a) for the SIP trunk and G.729(a) for the IP telephones

Correct Answer: ASection: (none)Explanation


QUESTION 11A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make callsto any agents that are using analog telephones.

Based on the System Monitor traces shown in the exhibit, what is the problem?

A. You need to buy additional licenses.B. All cards may not be seated correctly.C. 20 packets missed means too many packets lost. IP Office stops the call proceeding.D. Embedded Voicemail is not running properly.


Explanation/Reference:Real 11Avaya 3001 Exam

Explanation:

QUESTION 12A customer would like all incoming calls originating from the 719 area code routed to the Region719 huntgroup. Which two steps are needed to program an Incoming Call Route (ICR) to meet this requirement?(Choose two.)

A. Select the Receptionist hunt group as the fallback Extension.B. Enter 719 in the Incoming Number field.C. Edit the default ICR destination to Rogion719 hunt group.D. Enter 719 in the Incoming CLI field.E. Add an Incoming Call Route for Any Voice with the destination of the Region719 hunt group.

Correct Answer: CDSection: (none)Explanation


QUESTION 13Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)


A. Available VCM resourceB. Advanced System licenseC. User profile set to TeleworkerD. Set user profiles to VirtualE. User and SIP extension in IP Office

Correct Answer: AESection: (none)Explanation


QUESTION 14A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEOwould like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which twosteps are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)

A. Create an Incoming Call Route with a default destination of the CEO.B. Create an ARS with the DID/DDI of the CEO.C. Under destination enter a fallback extension and fill in the Sales hunt group call number.D. Under destination create an overflow extension to route calls to the Sales hunt group.

Correct Answer: ACSection: (none)Explanation


QUESTION 15A customer wants to set up two IP500v2 Office control units at different sites. They want to automaticallyexchange Information about users and extensions, allowing remote users to be called without anyadditional configuration on the local IP Office.

Which H.323 supplementary service signaling method do you implement?

A. H.450B. QSIG-AC. QSIG-BD. IP Office SCN




QUESTION 16The customer wants calls into their system to be routed to a specific user if the telephone number of thecaller is in the customer's records. Which voicemail action type in needed to configure this?

A. Database ActionB. Miscellaneous ActionC. Configuration ActionD. Condition Action



QUESTION 17When configuring an SCN backup link on the IP Office, what is the maximum number of links that can beprogrammed on a system?

A. There is no limit.B. Not a supported featureC. One backup per systemD. Limited to the number of Systems in an SCN


Explanation/Reference:accurate answer.

QUESTION 18When using the System Status Application to troubleshoot an issue, which two are used for collecting data?(Choose two.)

A. SnapshotB. Selective ViewC. Continuous LogD. Resource viewE. Development Tracing

Correct Answer: AC

Section: (none)Explanation



QUESTION 19Which VoiceMail Pro element allows the customer to modify a condition in a callflow without using VM ProClient?

A. Test Condition ActionB. Set User Variable ActionC. Test User ActionD. Test User Variable Action



QUESTION 20What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30modules configured?

A. 3B. 4C. 6D. 8



QUESTION 21Which requirement for the web browser is used for Web Voicemail access?

A. ActiveXB. VoiceMail Plug-In enabledC. Adobe Reader installedD. JavaScript enabled




QUESTION 22

When testing an implementation, users are attempting to dial out of the system and they receive themessage "Incompatible" on the display of their telephones, and the call fails.

What is the cause of the problem?

A. The lines on the system are out of service.B. The Short Codes are programmed incorrectly.C. The users have not been assigned a direct dial out code.D. User rights are not defined.



QUESTION 23Which method can be used to verify if the IP telephone .bin files have been upgraded?

A. Verify the file names from the telephone menu.B. Verify that the .bin file is in the Manager folder.C. Verify from the extension form in the Manager application.D. Verify from Call Status.



QUESTION 24Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A. One-X® PortalB. IP Office ManagerC. Avaya telephonesD. VoiceMail Pro ClientE. One-X® Portal for IP Office

Correct Answer: BCSection: (none)Explanation


Explanation:

QUESTION 25In the exhibit, the IP Office configuration shows two licenses as being "Obsolete".

What does this mean?

A. The license is not needed on the installed release of the software.B. This is a temporary upgrade license.C. The license requires a second temporary license be loaded to allow this license to be valid.D. The license is the wrong license for the SD Card installed in the IP Office.


Explanation/Reference:satisfied by the answer.

QUESTION 26What does "IMAP support" mean in the IP Office UMS service?

A. A user can see/listen to voicemail messages via Web browser.B. A user can receive voicemail messages only using MS Outlook.C. All messages are forwarded to a user e-mail account and deleted on their telephone.D. A user can receive voicemail messages to their Outlook, Outlook express and/or Lotus Notes programs

running on their pc.E. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone

number.




QUESTION 27Which application can be used to show available resources in an IP500v2?

A. IP Office ManagerB. MonitorC. DbgViewD. System Status Application



QUESTION 28Which two statements describe what is required to setup a Small Community Network (SCN) consisting oflour IP500v2 control units? (Choose two.)

A. The extension, user, and group numbering on each system must be unique.B. The user and group names on each system must be unique.C. Combo Cards are required in all systems.D. The underlying network must be configured as a flat layer 2 subnet.E. The total number of users within the Small Community Network must not exceed 250.

Correct Answer: ABSection: (none)Explanation

Explanation/Reference:best answer.

QUESTION 29Which method allows access to the System Status Application?

A. Select "SSA" from "File\Offline" within the Manager Application.B. Select "System Monitor" from "File\Advanced" within the Manager ApplicationC. Select "System Status" from "File\Advanced" within the Manager Application.D. Select "System Status" from "File\Advanced" within the System Monitor Application.




QUESTION 30Your customer wants to have a backup scheme for VoiceMail Pro. Which application can be used to backup the VoiceMail Pro database?


A. one-X® PortalB. IP Office ManagerC. VoiceMail Pro ClientD. Embedded File Manager



QUESTION 31In which folder on the SD card would you place the firmware files (.bin) for an IP telephone?

A. /tempB. /IvmailC. /dynamicD. /primaryE. /backup



QUESTION 32When implementing a fully integrated multi-site network using only IP500 control units, which license isrequired to be on all sites?

A. Preferred edition MessagingB. IP300 Voice Networking ChannelsC. IP500 IP Office Multi-Site Network (MSN)D. Advanced Small Community Networking (SCAN)




QUESTION 33Which applications are provided with an IP Office Application Server DVD? (Choose two.)

A. IP Office ManagerB. one-X® PortalC. MonitorD. VoiceMail ProE. System Status Application

Correct Answer: BDSection: (none)Explanation


QUESTION 34Which method can be used for upgrading the voice prompts on the Embedded Voicemail?

A. Voice Wizard in the Manager ApplicationB. Embedded Monitoring ManagementC. External File Management in the System Status ApplicationD. Embedded File Management in the Manager Application



QUESTION 35What information must be collected to document a failed incoming call to a group from an automatedattendant? (Choose two.)

A. Line circuit IDB. IP Office and VoiceMail Pro tracesC. IP office configuration file and VoiceMail Pro call flowD. Network packet sniff from the IP Office portE. Auto attendant WAVE file

Correct Answer: BCSection: (none)Explanation



QUESTION 36Which method will avoid corruption of the data on the SD card when removing the SD card?

A. Pull out the card. Special shutdown is not required.B. Use System Monitor to shutdown the card before removing the SD card.C. Use the Manager application to shutdown the card before removing the SD card.D. Dial the shutdown short code to shutdown the card before removing the SD card



QUESTION 37Which type of trunking is used between nodes on a Small Community Network (SCN)?

A. El/T1 PR1B. SESC. H.323D. IPDECT


Explanation/Reference:reliable answer.

QUESTION 38When planning an IP Office upgrade to a new software version, which four factors should be consideredbefore upgrading? (Choose four.)

A. if all licenses will need to be renewedB. if older IP Office applications are to be supportedC. if telephones need to be upgraded thereby increasing downtimeD. if telephones and system features have changed between loadsE. if hardware is compatible with the new version of IP Office

Correct Answer: BCDESection: (none)Explanation



QUESTION 39The Customer Call Reporter(CCR)installation is now completed, but a user with the name `'Agent 1'is notshowing in the CCR Web page.

A. `'Agent1''cannot be used as a name for a CCR agent.B. Go to CCR and check on Supervision Setting and enable `'Agent1''as a CCR agent.C. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.D. Go to CCR, log-in as Administrator, and enable `'Agent1''as a CCR agent.


Explanation/Reference:definite answer.

QUESTION 40A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, SystemStatus). Which application CANNOT be installed on the server without impacting the IP Office Adminpackage functionality?

A. CCRB. IISC. Voicemail ProD. ContactStoreE. One-X Portal



QUESTION 41What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS

cards and a combo card?

A. 24B. 30C. 32D. 48




QUESTION 42Which hunt group supports Forward Hunt Group Calls?

A. SequentialB. CollectiveC. Longest WaitingD. Collective Call Waiting



QUESTION 43A customer uses a call accounting system and account codes in the IP Office to keep track of billable spentwith their clients when on the telephone. They want to have the IP Office automatically associate theaccount code when calls are made to or from their clients.

A. Enable CLI trackingB. Add the CLI information to the Account Code.C. Add the Client CLI information to the Incoming Call Route.D. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.



QUESTION 44Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly?(Choose two.)

A. Add names to the system directory.B. Users need to record their names.C. Configure Dial By Name action off Auto Attendant.D. Embedded Voicemail code is set.

Correct Answer: BC

Section: (none)Explanation


Explanation:

QUESTION 45For an IP500v2 to support third-party call accounting software, which two setting must be set in the IPOffice to get the application to work? (Choose two.)

A. Set CDR.B. Install Delta Server.C. Set IP address of call accounting software.D. Set SMDR.


Explanation/Reference:appropriate asnwer.

QUESTION 46A customer wants to implement the Avaya IP Office solution. They have five analog lines and would likeimplement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for fiveusers. What is the minimum number of servers they will need to accomplish this?

A. 1B. 2C. 3D. 4


Explanation/Reference:fine answer.

QUESTION 47Which Windows command is used to determine which ports the server is currently using?

A. portqryB. show portsC. netstat anD. ipconfig /displaydnsE. netsh interface dump



Real 33

QUESTION 48Which two are power options for IP telephones on the IP Office? (Choose two.)

A. Class "B" 24 Volt power supplyB. Class "A" 24 Volt power supplyC. Power over Ethernet switch conforming to 802.3af standardsD. 1151D1 individual Power Supply and the 115D2 Individual Power Supply with Buttery Backup




QUESTION 49Which application will allow a system administrator to see historical inbound and outbound trafficinformation on a trunk in the IP Office?

A. Advanced Summary ReporterB. Call Detail ReporterC. System Status ApplicationD. Historical Reporting Application



QUESTION 50The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extensionat a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is an alarm callplease hang up". Which description is true?

A. The telephone display message cannot be changed.The prompt can be changed by telephone but cannot use a .wav file.

B. The telephone display message cannot be changed.The prompt cannot be changed.

C. The telephone display message can be changed.The prompt can be changed by telephone but cannot use a .wav file.

D. The telephone display message can be changed.The prompt can be changed by telephone or can use a .wav file.



QUESTION 51What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?

A. Number: N;

Telephone Number: N"@sipprpvider.com"Real 3Avaya 3001 ExamFeature: DialLine Group 20

B. Number: NTelephone Number: N"@sipprpvider.com"Feature: DialLine Group 20

C. Number: N;Telephone Number: Nsi7204441000Feature: DialLine Group 20

D. Number: N;Telephone Number: N"sipprpvider"Feature: DialLine Group 20



QUESTION 52A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existingJuniper VPN gateway for their remote workers and would like to provide hard telephones for their remoteworkers to login at home.

What is needed to accomplish this?

A. modified 46xxsettings.scr fileB. VPN gateway for each remote workerC. 1616 IP Phone with VPN softwareD. modified 46vpnsettings.txt file


Explanation/Reference:definite answer.

QUESTION 53Where can additional IP Office Service User logins be setup?

A. the IP Office Softphone ApplicationB. the IP Office System Monitor ApplicationC. the IP Office Manager Network Configuration


D. the IP Office Manager Security Settings



QUESTION 54Which license will enable VoiceMail Pro database interactions?

A. Basic EditionB. Essential EditionC. Preferred EditionD. Advanced Edition



QUESTION 55A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients callingin. which combination of features best meets their needs?

A. VoiceMail Pro, Account codes with CLI, one-X Portal Call AccountingB. ACD via VM Pro Campaign Manager and a campaign databaseC. ACD to distributed Hunt Groups and one-X Portal Call AccountingD. ICR with account codes and CDR-enabled for billing.



QUESTION 56An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time theIP Office reboots the time changes to the wrong time. Which Windows command can be used to determineif there is a time server on the network causing the change?

A. timeB. time serverC. net time


D. get time



QUESTION 57What should the telephone number field N in an ARS short code look like if you want to send out caller IDfor the number 3033211234 on an ISDN/PRI line?

A. NCLI3033211234B. Nss3033211234C. Ns3033211234D. NCID3033211234



QUESTION 58Which item must be completed for an IP Office user to be counted in CCR as an agent?

A. User must be defined as an agent in one-X Portal.B. force Account Code must be checked on the user's Supervisor tab.C. CCR Agent Must be checked on the user's Supervisor tab.D. User must be a member of a hunt group.



QUESTION 59Real 25Avaya 3001 ExamThe Customer Call Reporter (CCR) server IP address is 192.168.42.100.

After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A. https://localhost/CCRWebAgentB. http://192.168.42.100/CCRWebClintC. http://192.168.42.100:8080/inyama/inyama.htmlD. http://localhost/CCRWebAgentE. http://192.168.42.100:8888


Explanation/Reference:properly sorted answer.

QUESTION 60Which IP office application can be installed on the same server as CCR?

A. One-X PortalB. IP Office Administration SuiteC. IP Office Voicemail Pro up to 20 voicemail portsD. IP Office Voicemail Pro up to 16 voicemail ports



QUESTION 61Which user profiles can use Email reading with Text-to-Speech (TTS)? (Choose two.)

A. Basic UserB. Teleworker UserC. Mobile UserD. Power UserE. Office Worker User



QUESTION 62Which IP Office Small Community Networking (SCN) feature ran help free up VCM resources site whencalling from one remote site to another remote site?

A. Silence CompressionB. Fast StartC. Direct Media PathD. Loop Start


Explanation/Reference:best answer.

QUESTION 63During the installation process of one X® Portal, which application is requested if it is not already installedon the Windows server?

A. PHPB. JavaC. SAPID. .NET 2.0 framework




QUESTION 64Which outcome can be prevented with a correctly designed multi-site SCN solution?

A. Compromised ACD routesB. Oversubscribed VMPro portsC. Oversubscribed VoiceMail storage

D. Tromboned calls



QUESTION 65Which values affect the size of a ContactStore server? (Choose two.)

A. the number of recordingsB. the number of voicemail channelsC. the number of incoming linesD. the number of hunt groupsE. the number of concurrent users for search and replay function

Correct Answer: AESection: (none)Explanation


QUESTION 66A customer has requested that a plan be implemented to give their two sites complete resiliency.

Which option will accomplish this?

A. IP Office Resiliency LicenseB. IP Phones with backup call serverC. IP500v2 with redundant processor


D. VoiceMail Pro with a backup server



QUESTION 67The design for an IP Office has two locations. They will need telephones, voicemail, and meet-meconferencing ability. They will have a PRI at the main office and the remote office will use the main officePRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has15 users and one fax machine.

Which cards and modules are required in the IP Office at the main site to support all digital telephones?

A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI TrunkCard, one DS30 Module.

B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI TrunkCard, one DS30 Module.

C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRITrunk Card, one DS30 Module.

D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRITrunk Card, one DS30 Module.



QUESTION 68A customer wants use SIP endpoints in the future. VoIP settings are shown in the exhibit

Which option will satisfy the customer's requirement?


A. H.323 Gatekeeper EnableB. SIP Trunks EnableC. SIP Registrar EnableD. H.323 Auto-create ExtnE. H.323 Auto-create User


Explanation/Reference:fine answer.

QUESTION 69Which application can be used in conjunction with one-X® Portal to provide full softphone and call handlingcapability for users?

A. IP Office Voice PortalB. IP office Video SoftphoneC. IP Office Phone Manager ProD. IP Office Softconsole




QUESTION 70Calls into the IP500 are not ringing to the expected user.

Which statement correctly describes how the Call routing is validated?

A. Use the System Status Application (SSA) to see what user the call is ringing to.B. Use Customer Call Status (CCS) to see what user the call is ringing to.C. Capture a System Monitor trace and escalate to Avaya for an answer.D. Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.


Explanation/Reference:real answer.

QUESTION 71A customer has an IP500v2 and would like the ability to monitor the IP Office system resources fromanywhere in the network. Which two will allow thorn to do this? (Choose two.)

A. System Status ApplicationB. Telnet session to the IP OfficeC. Web session to the IP Office addressD. SSH session to the IP Office address



QUESTION 72After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DStelephone. What will resolve the problem?

A. Start the IP Office Manager application.B. The 5420 DS is corrupted and must be replaced.C. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be Real 6

Avaya 3001 Examcorrected.

D. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and thetelephone will start to work.



QUESTION 73On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office STUNprogram is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Officeroute SIP calls?

A. SIP Calls will be routed by the IP Office NAT table.B. SIP Calls will be routed by the IP Office routing table.C. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".D. SIP calls will be routed on LAN 2 because "Open Internet" is a direct connection to the Internet.



QUESTION 74Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to useIP Office licensing?

A. SET AUTH 0B. SET SMBLIC 1C. SET PHNIC 011D. SET LIC 1


Explanation/Reference:perfect answer.

QUESTION 75Before attempting to connect an IP Office to a one-X® Portal server, which settings must you check?


A. User RightsB. Hunt Group SettingsC. Security SettingsD. Time Profiles



QUESTION 76A customer wants to deploy 9600 series IP telephones to all desktops. The desktop computers have 10/100Ethernet interfaces and will connect to the telephones

Which two options would meet the minimum requirements? (Choose two.)

A. Category 5 cablingB. Twisted Pair cablingC. 100 Mbps managed switch

D. GbE unmanaged switchE. DSL router



QUESTION 77In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A. Log onB. GeneralC. AdvancedD. Dependencies



QUESTION 78A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail ProServer is unavailable on the network. Which two items are needed?

(Choose two.)

A. Secondary VoiceMail Pr Server installed on the networkB. License for the secondary VoiceMail Pro ServerC. Backup Server IP Address configured on IP Office


D. Primary Server IP Address configured on the secondary server



QUESTION 79An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 seriestelephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

A. The telephone firmware requires an upgrade.B. The telephone must be changed from SIP to H.323.C. The telephone MAC address must registered in IP Office.D. The telephone requires an IP 500 control unit.



QUESTION 80An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administratordiscovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does thismean?

A. All of the CCR licenses are being used.B. The CCR Agent is checked on the user's telephony tab.C. The CCR Agent is in After Call Work (ACW).D. The CCR Agent is not a CCR administrator.E. The CCR Agent is not logged into the telephone.



QUESTION 81A customer has multiple IP Offices connected using IP trunks. The systems have installed and working forover three years. Users recently are reporting that they are not able to dail between sites. Which threeactions would be considered best practice approaches for resolving the issue?

Real 30Avaya 3001 Exam(Choose three.)

A. Duplicate the issue and obtain traces.B. Upgrade or downgrade the IP Office core software to fix the issue.C. Research possible causes and implement a solutionD. Test and document the results of the implemented solution.E. Replace hardware outside warranty.

Correct Answer: ACDSection: (none)Explanation


QUESTION 82A customer want to take advantage of the VPN software integrated into IP Phones without replacing all oftheir IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?

A. 1616B. 4602C. 4612D. 4620


Explanation/Reference:real answer.

QUESTION 83The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25"width rack with space in it. From the list of additional equipment below what will be needed to install the

system in a rack?

A. A Standard 19" RackB. Yellow 2 meter interconnect cablesC. An Uninterruptable Power SupplyD. An IP400 Rack Mounting Kit




QUESTION 84After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting softwaredoes not connect to the previously installed IP Office Delta Server. How can this be resolved?

A. Upgrade Delta Server to the latest release using the IP Office Admin software.B. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.C. Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.D. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.




nicely written questions with many corrections inside. it ......apr 01, 2015 · an existing ip...

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